The Back Bay Hotel - Boston

Excellent service with great amenities.

Hotel was very nice & clean, the free wireless stinks, there is almost no signal & it was virtually useless for me.

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My best friend and I stayed here over the weekend to enjoy the sights and sounds of Boston, and the Red Sox and Bruins games. We truly enjoyed our stay at The Back Bay Hotel and would recommend it to anyone looking for a hotel in Boston. It was clean, the staff was warm and helpful, it's conveniently located to several places of interest and the subway […] system, and it's very safe. All-in-all, unlike the Red Sox, it's a winner!!! Read more

Hotel with unique history. Spacious, clean room. Easy to access public transit from hotel. Staff very helpful and friendly.

All was fabulous, as is reflected in my all "5"'s ratings. They sent a fedex for me too, which was very helpful. I will absolutely go back again, and as long as it stays how it was on this last trip, I'd continue to stay there every time I'm in Boston. Last time I was in a "comparable" hotel which was not as comparable.

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we loved it, they made the marathon runners feel special with their reception and food for them, prior to race day and after!!!Very well pleased!

I booked this Hotel because I was running the Boston Marathon and wanted to be as close to the Finish Line as possible, well i couldn't have planned it any better because it was right there. The staff was very nice and they even placed a congratulatory card in my room with my finish time, before I got back after the race (very nice touch). The location […] was great. They also provided complementary bottles of water in the room. The room itself was nice, clean and very quiet. I rarely heard any one and had a great night's sleep, which I almost never do in hotels. Read more

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From the moment I checked in with the really friendly guy behind the desk until I checked out three days later I had no complaints at all. I would definitely come back to stay here the next time I'm in Boston. Free wifi & the complimentary water each day were really nice touches. The bed was so comfortable, it was hard to drag myself out of it in the […] morning & the big shower after a long day sightseeing was perfect! The hotel is just a few minutes walk from Copley Square & the Arlington T stop is about 5 minutes walk. I felt very safe walking around at night time back to this hotel as it was in a lovely area. Read more

I would definitely stay here again. Great location.

We enjoyed our stay at the Back Bay Hotel in Boston. The staff was extremely courteous and helpful. The location was very convenient to everything including our main focus of the trip (visit to BU and Northeastern). Room was clean. Parking fees not too bad (lower than NYC in my opinion). We would definitely stay there again. We walked everywhere from […] this hotel (fenway, boston common, aquarioum, restaurants). we also took the T around town. There are a couple of stations close by the hotel. Read more

Beautiful, charming hotel in great location in back bay neighborhood of Boston. Great service, nice details. Great for couples or families.

Great building. The most comfortable hotel bed I've ever had. Would highly recommend

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What a delightful place to stay. Friendly Staff, Great location, and food to make you want to just stay in !b ... but don't, too much to see and do !

We came to vist Boston for college tours and loved the central location of Back Bay Hotel. Depending on where we where headed we were able to walk or catch the subway from either Arlington or Back Bay Station. The restaurant was wonderful and our stay was great.

Don't think I could have found a better hotel to stay at! Such a beautiful building, the staff was great and extremely helpful with everything, great location to stay in, very clean, overall was a great place, didnt want to leave! All of the staff was unbelievably friendly and willing to help with everything. Wouldn't stay any place else for our next […] visit. I read other reviews that said the rooms were too small, I didn't think our room was any smaller than the average hotel room. Our entire stay was great, highly recommend to anyone staying in Boston. Best hotel I've ever stayed in. Read more

I just finished a 5-night stay at the Back Bay Hotel in Boston. First, the hotel is quite nice with a friendly staff. The bathroom was stocked with Kiehl's products which I also enjoyed. The only downside of my stay is that the Internet (both hard line and wireless) was very very slow with irregular access. Now, it is hard to complain when each guest […] is given free access to the Internet, but I would rather have paid the extra $20/day to have high speed. My iPad and laptop were essentially useless to access the internet, and the computers in their business center (first 15 minutes are free) were equally as slow. Be sure to pack you smart phone and a charger if you are hoping to get any work done. Read more

Nice hotel. Would stay there again.

My husband and I stayed at the Back Bay Hotel for three nights at the end of February. The hotel is located in the old Boston Police headquarters. It is a very comfortable boutique hotel. We had a deluxe king room on the 8th fl. It was comfortable, good size, with a very large bathroom with shower only. The towels were luxurious as were the other amenities. […] The service was excellent from the front door to the front desk. Very nice bar (Cuff's) and we had dinner the first night in the Stanhope Grill which was very good with an appealing menu. The service there was excellent!! I would recommend this restaurant to friends and family. Fantastic location. We walked to the North End and to Fenway Park easily. It is very central. Read more

I actually hadn't stayed at this hotel since before the name change (was previously Jurys), but the same level of service was still there. Great location to any work or travel to the Back Bay/Copley area. Good service by the staff. Room was very large and comfortable and was easy to get online (for free).

The hotel has a high overall rating with other travellers, but this is slightly at odds with my experience. The first thing I noticed was how tiny the room was. Then I looked at the floor and discovered the very unappealing beige-grey carpet that looked as though it hadn't been replaced since 1973. The placement of the desk was uncomfortable so I gave […] up on doing computer work. Everything else was okay. I would recommend this hotel to others but I sure hope they get a room without that awful-looking, ratty carpet. Read more

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Small, hot room with stained carpets. Don't like bedspread-like duvet. Should use the double sheet method. Great location and wonderful heated towel bar. Good food.

We were really impressed by the service and very friendly staff of this hotel. We felt very comfortable. The hotel itself is a bit old but rennovation is nice. Room is well decorated. Location is great, very close to metro stop and easy to get a taxi too. I'll definitely stay here again next time when I go to Boston.

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Nice boutique hotel. Location is great. Near nice restaurants in Back Bay, and about 5 to 10 minutes wall to T (subway). The only complaint is the low water pressure shower head. It was hard to take a shower. Besides that, it's all good.

I travel to Boston frequently to visit my daughter who attends college at NEU. The location is very convenient. The staff is fantastic. Concierges Heather and Justin were over the top with suggestions and spot on each time. Ana in housekeeping was very good at providing me the special details of my requests. And the front desk accommodated my for a […] very late check out on the last day, at no additional charge, even though at first they said there would be one. But I'm picky and like a really clean well kept hotel. My room room was a superior, and overlooked a very noisy alley. The furniture in sitting areas in the lobby were tattered and worn. The bar and restaurant left a lot to be desired. The bar (Tim the bartender was great) ambiance was pub like, not my style. The restaurant was tired and old. Overall, not sure i would stay there again as the overall feel of the hotel seemed old and tired. But the staff gets a Gold A-plus! Read more

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We were 3 adults in a room for 2 and we paid the extra charge for the 3 person why? this way of doing is wrong

My son and I stayed there while he had a few days off from school...it was GREAT...nice location....clean the staff was very pleasant and helpful.....the doormen were great......overall a wonderful experience.

A comfotable hotel in a great location. Spent four nights there, had to ask for a change a room after two, because of a electric generator parked on the corner of the next block opposite our room making it impossible to sleep. Front desk arranged this without a problem. Cuffs' Bar had a nice atmosphere and was a good place to relax with a drink.

Lovely hotel with great staff...very helpful and sincerely friendly; Very convenient for public transportation and restaurants and site-seeing (Boston Common). Was low level hum (sound) in room at night from hvac(?) that was disturbing in our first room on 3rd floor but quite ok in our 2nd room on the 10th floor.

We stayed 1 night for New Years. Was perfect for our needs and within walking distance to restaraunts and bars. The hotel bar was comfy and we enjoyed relaxing there before and after dinner

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Great service, great location, very clean & well maintained rooms, nice little bar and good breakfast (for a hotel). The rooms are just a little bit dated now, and a little on the small side. Will certainly return when staying in this area again.

Nice, comfortable, clean, great location, great service, priced fairly, great food in the on-site bar/restaurant ... what's not to like?

My husband, myself and a 12 year old son spent five days at this hotel. The room was very small and completely different from the photos that were presented in the web. The window faced a construction site with two cranes. When we arrived, the light in the foyer was not working. The hair dryer was also broken. When we used the bathroom, the glass shelf […] came out and could have caused an accident. This hotel is very expensive but is far from being a four star hotel. You can do better at a Marriott or even a Holiday Inn. On top, they charged 43.00 per night to park the car. Read more

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I stayed six nights. The hotel is great and the room was very comfortable. Staff was friendly. Walking distance to the nearest T station. I would definitely stay again if the price is right on hotels.com :)

Wonderful....location within walking distance of The Boston Commons, Newbury Street, and Symphony Hall where we went to see the Boston Pops...came back for drinks and dinner at CUFFS....terrific service, very amicable staff...would stay there again and again! A warm, inviting hotel with Irish hospitality.

The staff was very helpful and friendly, the room clean and the restaurant food was very good. The place was well located and attractive. We would stay there again if they fix their internet issues. The claim that free WiFI was available was totally inaccurate. We could not get any access in our room and barely in the lobbies. Even the wired access […] didn't really work. So don't come planning to do business here. We were told they are installing a new system. That may solve the problem Read more

I was extremely dissapointed in our stay here. Me and my husband decided to stay in town for his birthday. After deciding we wanted to try a new hotel we thought we found the perfect one. We found out quickly how misleading this hotel is. One of the main reasons we choose this hotel was because of the great bar and sitting areas it has. we were never […] told however in booking, that both would be closed for private functions that night. We splurged for the deluxe king room and were greatly let down when not only were we on only the third floor but our room was tiny and outdated. I promise there was nothing "deluxe" about it. To finish the stay off we figured maybe we could at least get a decent breakfast out of it. We were excited to hear on the website that they had a breakfast room with pastries and a barista serving Starbucks coffee. Very far from the truth! The pastries were no where to be found and the "barista" was a simple coffee pump with the name starbucks on it. Read more

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The staff was great. So nice and helpful! Location was very convenient.

Great Hotel - good location. Free Internet but it doesn't work so be prepared for that

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