"Nice hotel at downtown Boston"
Everything's nice. 5-min walk to green line T station and Newbury Street.Genuine Expedia guest review
"Excellent hotel. Excellent staff."
there was remodeling going on, and some facilities close, but there was no mention of this in Expedia. While it didn't bother my stay at all, I think it should have been disclosed. Besides that, excellent experienceGenuine Expedia guest review
good but as a 4 stars hotel ıt should provide free parkıng.46 usd parking charge for a day ıs rıdıcilous.Genuine Hotels.com guest review
"Nice hotel, friendly staff"
The beds were comfortable. The room was very clean and attractive. The staff were very friendly. The only complaint is that the restaurant was being renovated.Genuine Expedia guest review
"A Friday night to rest after a concert"
I was afraid my grand daughter and I would miss the train after the Lady Antebellum Concert at the TD Garden, so I booked a night at this hotel. Best idea I've ever had. We were tired and went to sleep instantly, woke up refreshed and walked around Boston all morning before catching the train home. I would do this again and recommend it for you as […] well. Read moreGenuine Expedia guest review
Staff were outstanding. Restaurant was under renovation but room service food was excellent (delicious lobster roll). Rooms were very comfortable although a little smaller than some. Bathrobes were very soft and not too heavy. In walking distance of good restaurants, stores (Newbury St.) and Boston Commons. Actually one of the best business hotel experiences […] I've had.. Highly recommended. Read moreGenuine Hotels.com guest review
First off when I booked they did inform us that the bar and restaurant was under construction I almost did not book. Boy was I glad we did! I love this place the staff is Over the top excellent. In every way did they go out of their way to make us comfortable. The location is close to the T so it was easy to get to all the museums and places we wanted […] to see. I can't wait to go back in the spring. Read moreGenuine Hotels.com guest review
"Perfect for the night."
The staff at the hotel was wonderful. Everyone we encountered was friendly and helpful. The room itself was average and looked out on to an office building. The three points that were disappointing were that the hotel was in the middle of renovations, there was no hairdrier in the room and the housecleaning staff came to our door at 8AM and woke the […] kids. On the positive note the breakfast was delicious although not included in the room rate. The parking was quite easy (valet $46 for the night). The location was perfect for the theater and shopping. I would recommend the hotel because of the wonderful staff. Read moreGenuine Hotels.com guest review
"Do not stay here"
We stayed at this hotel last Sunday night. Hotels.com DID NOT tell us that the hotel was under construction. They automatically add an 18% tip and $4 delivery fee to room service. What is the 18% for if you have to pay to have it delivered? The steak was fatty and tough. In retrospect we should have gone out to dinner. There are ten floors in the […] hotel - TEN and we were put in the one directly above the construction. Hammers and drills woke us up early in the morning and continued throughout the day. Then, to top it off, management did not tell the cleaning staff we had paid for late check out and the cleaning lady barges in. Horrible stay. Not worth the price and I'm amazed at the poor quality and service for nearly $200 a night. Read moreGenuine Hotels.com guest review
I like trying different hotels when I travel and I would say that this hotel is about average. Nothing special. Staff was nice and the place was clean but no wow factor that makes me want to stay there again. Location wasn't the greatest either. Stayed in better hotels in Boston.Genuine Expedia guest review
We had a very good time.The staff was very kind.Genuine Hotels.com guest review
Excellent service. All staff from bellman, receptionist, concierge to manager are willing to accommodate your needs. We would come back here again. The other thing, we like about this hotel is Free Wifi. Most other hotels in Boston charges for wireless internet. Room is a little small but comfy, cozy and clean. Only 2.5 blocks away from Prudential […] Center, which only take 5-10 mins walk. Read moreGenuine Hotels.com guest review
We enjoyed the hotel, but found the condition of the hotel and our room to be fairly dated. The hotel is going through a renovation right now(a staff member showed us the first renovated guest room-looks great) -so everything is in transition there and surely it will be much nicer in the months to come.The staff was excellent and everyone was eager […] to help us with our needs. You could not ask for a better location, this was our first time in Boston and we felt very lucky to have been so centrally located in the city-many great walks to be had just outside of the hotel. A diamond in the rough. Read moreGenuine Hotels.com guest review
"Excellent hotel in a fabulous location"
The staff was extremely kind, accommodating. The hotel itself was beautiful! I would recommend to anyone looking for a luxurious stay in back bay!Genuine Expedia guest review
The hotel is in the midst of rennovations with upgrades on the rooms to begin with the new year. This is needed as the rooms are a bit tired; old carpeting, cigarette holes in the drapes which you would not expect in hotel of this type. Our room was a corner one that faced the main street and an alley...very noisy. Be sure to ask for a room high enough […] in order to avoid this problem. We go to Boston frequently and have never had a noise issue before. Read moreGenuine Expedia guest review
"Fabulous hotel especially for the price"
The hotel staff discovered it was my daughter's birthday and left a card & birthday treats in our room! Everything was wonderful.Genuine Hotels.com guest review
Nice hotel with good facilities. Parking is expensive. Restaurant services hamburgers when a sandwich is ordered. Frites wirh garlic isnt a nice 'touch'..Genuine Expedia guest review
"Great place to stay in Boston"
Unfortunately a very quick stay- but staff was terrific and room was lovely. Would love to stay there again.Genuine Expedia guest review
"Going the extra mile"
iPad was left in the taxi from the airport. Hotel contacted cab companies and the iPad was found and returned two days later! Service was flawless at a great hotel. Return visit guaranteed!Genuine Hotels.com guest review
great location, construction in progress when visit. Parking charges applied. Option parking next door, after validation, with great discount about $24 per nite.Genuine Hotels.com guest review
We loved this Hotel! Coming from California all the way to Boston to see a Patriots game, I was amazed how beautiful it was! Great price, perfect location for tourist attractions and great dining, pub hopping. Door men were so nice and helpful! I wouldn't change a thing! Love to come back!!!!Genuine Hotels.com guest review
"Great stay, great price!"
Its centrally located, and the hotel is very luxurious, clean and a very nice staff.Genuine Hotels.com guest review
"Very nice hotel in great location in Back Bay."
I found this hotel to offer excellent service. I brought my dog with me. Usually when you bring a dog you are put in a remote section of the hotel. I assured the staff my pooch did not bark and would be out most of the day. I was given a lovely room near the elevator. The room was spotless and cleaned every day (you would be surprised at what I have […] experienced in fancy name brand hotels). They also gave me a great bag filled with essentials for my dog. The room was very comfortable. Heated rack for the towels, sensor light in the bathroom, bath robes & remote control for TV cleaned every day. They wrap it in cardboard. Room service was great with one of the best burgers ever. Breakfast downstairs was delicious. Free wifi. Read moreGenuine Expedia guest review
"close to office I visited and T-station"
Nice, comfortable, but they should offer complimentary coffee in the lobby in the early am.Genuine Hotels.com guest review
Excellent location, great service, nice food, good priceGenuine Expedia guest review
"Good, pricey but falls short"
how can a hotel be expensive yet charge for internet and a bottle of expensive water in the room?Genuine Hotels.com guest review
"Visiting my son at Berklee College of Music"
Great location. Close to everything in the Backbay area, but not on a busy street with city noise.Genuine Hotels.com guest review
I thoroughly enjoyed the stay at this property. Impeccable service from literally everyone. Location is excellent - walking distance to most sites. Would return and recommend.Genuine Expedia guest review
Location is great. Easy walk to Boylston Street and Copley area. Room was small and extras pricey. View from window was of a back alley.Genuine Hotels.com guest review
"Friendly, helpful staff"
On the bad side: Our room was small and the carpets, kinda gross. The street side is really noisy. The good side: Great staff. Really helpful and kind professional people. Everything else was really clean and I do like that their windows open. It's also close to the green line.Genuine Hotels.com guest review
"Not worth the price"
We booked through Expedia a "deluxe" room at Loews. Everything was ok, but a far cry from "deluxe" at a 4 star hotel. As it happens, we also stayed (earlier in the week) at a different 4 star hotel in the same neighborhood in Boston; that one was 10 times better than Loews. The main issue is that while the lobby is nice, the rooms are dated, relatively […] small, and nothing more than a standard 3 star hotel. The price was extremely high for what we got. To get an idea of the "4 stars" of Loews: there was an empty fridge in the room (yes the mini-bars are a rip-off, but arriving late at night in the room they have a certain appeal). The only thing in the room was a 7$/bottle of water. Compared with the other hotel (again 4 star deluxe), where we got complimentary water, and well stocked mini-bar (not to mention slippers, etc.) All in one, an ok stay, but I would definitely chose a different hotel next time. Read moreGenuine Expedia guest review
"Nice but overpriced"
Hotel was nice, but more of a 3 star. Does not compare to other Loews properties. Far overpriced for this location. Location ok,near shops and restaurants. Also no valet or parking instructions, had to search for parking, ended up blocks away and had to lug our suitcases a few blocks back to the hotel. Room service was cold and the items described on […] menu appeared different and were missing items. Staff was nice and helpful for the most part, rooms were clean, but just not impressed overall. Other Loews locations set my expectations higher than what this location delivered. Read moreGenuine Expedia guest review
Disappointed! So run down from the old "Jury" hotel which I loved. I like early coffee in the lobby and choices for food service. I understand they have plans for renovations this winter, they need new mattresses and a comfortable chair suitable for reading.Genuine Hotels.com guest review
"a little rundown for the price"
Dim room with one lightbulb burned out. It took several hours to get an "engineer." The door man took careful written directions for a 5 person cab we needed for a distant location for an important seated wedding dinner, then never ordered the cab. Could have been a disaster b/c Boston was busy for the Head of the Charles and Red Sox post season game, […] but we snagged another vehicle and paid a lot to get him at the last minute. Read moreGenuine Expedia guest review
Great location, close to the T. Great area restaurants.Genuine Hotels.com guest review
"Great hotel close to Copley Square."
Hotel is in 1922 Boston Police building. Very friendly and helpful staff. Great place.Genuine Expedia guest review
The hotel is fine, but nothing special for the price.Genuine Expedia guest review
The location of the hotel made it easy to get all over Boston quickly. Room was very comfortable and linens were superior. The lighting in the room needed to allow for more flexibility regarding which lights were on.Genuine Expedia guest review
"Comfortable Hotel in the Heart of Boston"
This is a nice hotel in a very nice neighborhood of Boston. The room is spacious and clean. The staff is very polite and helpful. Although I enjoyed my stay there, I think that the price is a bit too high for what they are offering and they could improve their service.Genuine Expedia guest review
"Great downtown Boston hotel."
Outstanding service. Room very clean with great amenities . Bed a little lit lumpy on one side.Genuine Expedia guest review
"3 day business meeting."
Able to walk to meeting site. Cab was optional and easy to access. No rental car needed.Genuine Expedia guest review
"Well located hotel"
I was under the impression that this was a five star hotel. Unfortunately, it isn't. It is a four star hotel. For the price we paid per night, it was not worth it. First of all, the rooms are tiny. The price does not include breakfast which is available a la carte daily and a buffet on Sunday. We ended up walking to the Marriott and having a great buffet […] breakfast for the same price as one entry a la carte. Seems at Loews you need to ask for the turn down service (which is free) or else they would not perform it. Of course, you are not asked if you would like it. You are supposed to know it. The first room they gave us was terrible. It was way in the back and we had trouble sleeping due to the noise coming from some club or something. The next day, after we complained to the Concierge, Heather (who is a darling and is extremely efficient), she had us moved to a better room. Read moreGenuine Expedia guest review
The location was great! we walked to the commonsm, also to the theater district. The nearby MTA station took us a short ride to visit the Museum of Fine Arts - also would have taken us a bit further to Fenway Park (next trip!). The room was small, but attractively furnished and comfortable, with all the amenities. Staff members were friendly and helpful. […] A good choice, overall Read moreGenuine Hotels.com guest review
"Not what I expect from a Loews property"
It now makes sense that this hotel was at least $100+ cheaper than some of the other hotels in the 4-star class that I was looking into. Overall, it was fine but I expected more from a Loews hotel. I only realized that they recently bought this hotel from another company (used to be the Back Bay hotel). The sheets and towels were old and the room smelled […] like someone had once smoked in there. Check in was great. However, the concierge wasn't very knowledgeable and couldn't make any great brunch recommendations for us. Additionally, when you enter the hotel from the street level, the elevator sometimes had empty baggage carts that weren't removed by the bell hops which I thought was awkward. Read moreGenuine Hotels.com guest review
"Used Q-tips, impossible desk configuration"
Great location, very expensive for square footage. Variable cleanliness - there were used q-tips on bathroom sinktop when I arrived. Also, the room is extremely small - desk and desk chair are literally wedged next to bed, making it difficult to use desk at all. Very friendly front desk staff, nice bar/bar food downstairs. Too few elevators for size […] of hotel. Read moreGenuine Hotels.com guest review
"Great hotel in the heart of the city"
My husband and I stayed here with our 2 year old while I was attending a conference for work. I also happen to be in my third trimester, so my husband was going to upgrade the room as a surprise. The did the upgrade for free and also left a bowl of fruit and some bottled water for me when I arrived, which was a very nice touch. Everyone was helpful […] and friendly. We had stayed here when it was the Back Bay Hotel, and I am glad to see that although the management has changed, the overall experience was the same. Read moreGenuine Expedia guest review
The service was wonderful and trouble-free. There are however 2 issues that may prevent my return. The bed in room 932 was extrememly soft and broken down, and the water pressure in the shower was so low, it was difficult to rinse. I liked and used the Nespresso machine, the refrigerator, and the down pillows and duvet, and the HVAC worked well and […] quietly. Service was immpecable. Read moreGenuine Hotels.com guest review
"Nothing to write home about...."
Hotel itself was okay. Great location, and nice restaurant. The rooms were a bit on the snug side, and the shower lacked good water pressure. Should have paid an extra $50 to stay at the Liberty.Genuine Expedia guest review
"Nice, if you like fire truck sirens!"
Basically "down-graded" by the hotel to a handicap room. (Availability, I assume). Shower head was 6 inches shorter than my 5'10" body. Outside noise kept us up and there is a fire station nearby! Lots of sirens. Staff was friendly!Genuine Expedia guest review
"Very nice hotel in the heart of downtown"
I had a great stay in this hotel. The room was very clean and comfortable.Genuine Expedia guest review
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