Central location in Back Bay. Easy walking to many restaurants and bars.Genuine Expedia guest review
Response by Loews Boston Hotel Thank you very much for providing feedback of your stay! We are pleased to hear that you enjoyed your stay, along with the hotels central location. We hope to have the pleasure in welcoming you back.
This hotel is located in the most beautiful area of Boston, Back Bay. Although the weather was less than optimal the night we spent in this hotel, staff greeted us on arrival and a cozy resturant bar welcomed us with their famous old fashions. Overall great updated modern room ( with a towel heater) and a keurig. A definite must stay!Genuine Expedia guest review
Response by Loews Boston Hotel Dear Gabriella, Thank you for your wonderful feedback of the hotel! We are pleased to hear that we were able to make your Boston stay warn and cozy, despite the weather outside! We hope to have the pleasure in welcoming you back.
Excellent experience! Loved it!Genuine Hotels.com guest review
Great Hotel and location .Genuine Hotels.com guest review
Early check in/ late check out! Loved it!!Genuine Hotels.com guest review
Great hotel, excellent service, would go again for personal travelGenuine Hotels.com guest review
"Very nice modern hotel"
The hotel staff gave a very warm welcome and couldn't do enough to help during my stay. It is a new hotel and the rooms are very comfortable with all the amenities one needs. I would recommend this hotel and if I am in Boston again I would stay there once more.Genuine Expedia guest review
Response by Loews Boston Hotel Good Day, Thank you very much for your recent stay, as well as providing feedback to the hotel. I am happy to hear that you enjoyed your stay! We hope to have the pleasure in welcoming you back in the future.
"Good Location with Okay Staff"
We traveled for leisure and used the subway system to arrive at the hotel. The Hotels close (approx. 2 Blocks away) proximity to the "T" (Subway System) was very useful. However, upon check-in we were told that they would give us a call when our room came available. One problem...we never received a call and finally just showed-up around 6 P.M. to […] find that they had our room ready, but never called. This is unacceptable in a Hotel of this caliber. With concern to accommodations, we felt the rooms were very nice and comfortable. The Bedding felt wonderful and on par with similar rated hotels in the area. The restaurant/bar was well staffed and perfect for a quick drink or snack. One item that should be addressed is that the lounge area off the reception desk does not refill or restock coffee/hot water during evening hours. This would have been a nice treat after arriving back from a long day exploring Boston. Overall a nice Hotel in a Great Town. Read moreGenuine Expedia guest review
Response by Loews Boston Hotel Dear Tim, Thank you very much for your recent stay, as well as providing feedback to the hotel! I hope you accept my sincere apologies regarding the miscommunication at check in regarding receiving a phone call. This is unacceptable and I will follow up internally regarding this matter. We hope to have the pleasure in welcoming you back in the future and showing you the true Loews experience.
Excellent hotel and great location. Rooms were very comfortable and service excellent. Would recommend highly!Genuine Hotels.com guest review
"Luxury room? With plastic fixtures in the bathroom"
Listen, this is a nice hotel. But for the money and luxury tag they put on the description...well...the Westin down the street was comparable. The bathroom was a disaster. Fake faucets. Plastic shower head set too low. I'm picky here, but for 5 bills a night? You've got to do better.Genuine Expedia guest review
Very pleasant stay. Excellent and helpful staff. Nice ambience. I found strange that there was no minibar at the room. My father needed for his medication. It was promptly installed. However this should be part of the room anyway. Pricey parking.Genuine Hotels.com guest review
"Fun Time in Boston"
Stayed for a weekend to catch a concert and was pleasantly surprised by the friendliness of the staff. The location is close to shopping and food. A bit of a walk to the North End and many of the tourist attractions but if you like to stay in a quiet area and travel to the busy areas it's perfect. They offer complimentary tea in their sitting area and […] have a nice outdoor seating area in their bar/ restaurant. Read moreGenuine Expedia guest review
"Boston 2Day Getaway"
Hotel was nice,friendly and clean. Convenient walk to most of the "to do" sight seeing places.Genuine Hotels.com guest review
"Great location but problems with air conditioning"
Chose this hotel as we had stayed before and loved the location. Unfortunately we were given a room which overlooked the external extractor for the air conditioning which meant there was a constant drone all night keeping us awake. The staff were understanding and moved us to another room for the second night but the problem was just the same as there […] was an external fan from another property. The staff seemed willing to help they obviously did not really understand the problem and did not take the trouble to check the room before allocating the change. We did not return to the hotel until the evening by which time there was no point in asking to change again. Felt like we had paid rather a lot of money for 2 very restless nights. Read moreGenuine Hotels.com guest review
"Right in the heart of Downtown"
Very nice stay. The rooms are oddly shaped, so sometimes cramped-feeling. Service is stellar. Went for a birthday visit, and can't remember if we mentioned it in passing or how they would know, but I had a card and some chocolates when we got back to our room after my birthday dinner. What a nice surprise! The location was terrific, right in the middle […] of things, a short walk whether you want a great pastry (Flour), some history, or a little night life. Down to the bar for an after dinner drink with nice atmosphere. Read moreGenuine Hotels.com guest review
"Nice spot in Back Bay"
Very hospitable staff from doormen to front desk.Genuine Hotels.com guest review
We only stayed one night, but they immediately upgraded our room upon arrival. Everyone was more than friendly and helpful. The room was delightful and had every comfort. Easy walking distance to great restaurants and shopping (Newbury St.) Cool bar, The Precinct (hotel used to be a prison) ground level.Genuine Hotels.com guest review
"Boutique like hotel."
Boutique-like hotel, clean, with friendly staff.Genuine Hotels.com guest review
"Great spot in Back Bay"
The staff is very welcoming and accommodative.Genuine Hotels.com guest review
This hotel is in a very good location for exploring the city. It was comfortable and well maintained. The staff was friendly and helpful.Genuine Hotels.com guest review
"Wonderful stay at Lowe's Boston Hotel"
Our experience here was very positive. Check-in was quick and pleasant. Everyone at the desk was helpful. Housekeeping personnel were friendly and accommodating. My only 'issue' (which I did not address during our stay) was that the overflow opening in the bathroom sink did not appear to have been cleaned in quite some time. Location of hotel is very […] good--very easy to get around on foot. Would stay here again!!! Read moreGenuine Hotels.com guest review
"Jeter,s last stand"
great location, courteous staff, comfortable accomodations.Genuine Expedia guest review
Response by Loews Boston Hotel Dear Doug, We are pleased to hear that you enjoyed your stay, and that you were comfortable in the rooms and with the service. Thank you for feedback. We look forward to having the pleasure in welcoming you back. Best Regards,
The Loews Boston is now such a different and nicer hotel since all the rooms were redone. Very pleasing and comfortable place to stay in Boston and in a great location.Genuine Expedia guest review
Response by Loews Boston Hotel Dear Nique, Thank you very much for your feedback! We are pleased to hear that you were comfortable in our newly renovated guest rooms! We look forward to having the pleasure in welcoming you back. Best Regards,
Best hotel chain ever! If you want to feel like the only occupants at the hotel and get 5 star treatment and 3 star prices this is the place. I won't stay at any other hotel chain if I have to. I hate to call it a chain because it really shouldn't be in that category. It's amazing.Genuine Expedia guest review
Response by Loews Boston Hotel Dear Nick, Wow, what wonderful comments to receive! Thank you very much for your wonderful feedback. We are very happy to hear that we were able to exceed your expectations. We look forward to having the pleasure in welcoming you back. Best Regards,
Great staff, excellent location. Rooms could be a little bigger.Genuine Expedia guest review
Response by Loews Boston Hotel Hello, Thank you for your kind words regarding our staff. We also appreciate your feedback in regards to the room space. Please know that should you return back to the Loews Boston, we have many different types of rooms and we would be able to provide additional space to you. Best Regards,
"Stayed in some nice hotels, maybe best ever"
My girlfriend and I came to Boston for a weekend to visit some of her extended family, and another luxury hotel I usually stay at was booked, so a friend of mine recommended this one. He works in the hotel industry in Boston, so I booked a King room immediately at a good rate. When we showed up, we were greeted with the news that we received an upgrade […] to what the staff later told us was the nicest suite in the place. And let me say that, while I've stayed in some of the better hotels in a few different major American cities, this suite was simply incredible. The size of a one bedroom apartment, with an amazing bathroom, great bed, wonderful living room, two TVs, and an area that served as a nice dining room for breakfast. The staff was friendly and helpful, and the restaurant was excellent. The only ding was no minibar in the suite for some reason, but quite honestly, I cared very little, once I saw how amazing the accommodations were. The location is great, short walk from Boston Commons and the waterfront, with good shopping and a nice downtown ambience all around. Highly recommended. Read moreGenuine Hotels.com guest review
"Great Hotel, Great Location"
Went for a quick weekend trip and the hotel was great. The room is the strong point of the hotel- they have his/hers closets, very comfortable beds, great blowdryer, nice water pressure, etc. The Precinct restaurant was good for a pre dinner drink or afternoon to watch sports. The waitresses were very friendly and the atmosphere is nice, but the food […] was not fabulous. The location of the hotel is fantastic. I would say the receptionists aren't the friendliest, but other than that, good hotel. Read moreGenuine Hotels.com guest review
"A hotel that aims to please, and do!"
The staff were all excellent (front desk, valet, concierge, engineering). The food at Precinct was fabulous. It has been a while since we have had such a wonderful hotel stay. Very highly recommended!Genuine Hotels.com guest review
Can't wait to go back...loved every aspect of our stay here. They went above and beyond champagne and strawberries and upgraded our room to a suite--wow. Highly recommend this hotel!Genuine Hotels.com guest review
"Great hotel, really unique"
A welcome break from the sameness of so many hotels, here you feel like you were someplace distinctive: a beautifully converted police HQ. Service was excellent, food is very good in the restaurant. Highly recommend!Genuine Hotels.com guest review
This hotel was very clean and the staff was great.Genuine Hotels.com guest review
"Excellent place to stay"
Right in Boston. Easy to get to and easy to get back on 93. Everyone was very friendly and hotel was very clean. Only thing was there was no fridge in the room.Genuine Expedia guest review
Response by Loews Boston Hotel Dear Krysten, Thank you for providing feedback to the hotel! We are happy to hear that you speak highly of the service and friendliness of our staff. Please know that refridgerators are always available upon request should you return to us in the future. Best Regards,
"Beautiful hotel, well-located"
Helpful, friendly staff. Nice amenities.Genuine Hotels.com guest review
"Nice could use some tweaking."
Overall we had a good experience during our stay. There were a few things I would change. The lighting was odd and to put the bathroom light on we had to turn a very bright room light on, which was not good if you used the bathroom during the night and the bathroom vanity area lights were very low. Also, between one of the beds and a wall with a window […] was a chair blocked you from getting to the light in the corner of the room and the window and was shoved in so tight you couldn't move it. The restaurant food and service was very good as well as the Concierge Heather who was very professional and made us feel at home. I would have liked a small frig. The Kerig coffee machine was a nice touch. Read moreGenuine Expedia guest review
Response by Loews Boston Hotel Dear Dee, I wanted to thank you for your feedback provided, especially in regards to the room layout. We will take your feedback into consideration, and look further into your comments. We will also pass on your kind words to the team, as well as to Heather which you mentioned. Thank you again , and we hope to welcome you back in the future.
"Fantastic hotel in superb location!"
This Loews hotel is in a historic building, formerly a police station located in the Back Bay area/Theatre district. It is more like a boutique hotel, smaller but high end amenities. The room was wonderful and luxurious. Staff was friendly, courteous and helpful. There were plenty of excellent restaurants within walking distance. We went to the historic […] armories building/castle which is now Smith & Wollensky. Amazing building and history! I would highly recommend this hotel! Read moreGenuine Expedia guest review
Response by Loews Boston Hotel Deare Clare, Thank you for your excellent comments! We are happy to hear that you enjoyed your time in Boston as well as the hotel! We hope to see you again in the future and have the pleasure in welcoming you back.
"When in Boston . . ."
I highly recommend the Loews. It is an excellent hotel. The staff was helpful, courteous and always willing to help. It is a few blocks from Boston Commons, has a great outdoor patio to its bar and restaurant and is most comfortable.Genuine Hotels.com guest review
"Great location and quiet place to stay."
Had a great time in Boston. This was an excellent central location near subway stations and walking distance to many of the local attractions. The general area is relatively quiet. The hotel is in a historical building and has a nice restaurant and bar area.Genuine Expedia guest review
Response by Loews Boston Hotel Dear guest, Thank you very much for your feedback and kind words in regards to the hotel. I am very pleased to hear you enjoyed your stay, as well as the restaurant. We hope to be able to welcome you back should you travel back to Boston in the future!
"Our new hotel in Boston"
This hotel understands what travelers want today. This trip we stayed in three hotels in Boston, Loews is the only one we will return to, next time. Great lobby-coffee room; very nice interesting food in the Precinct (dinning).Genuine Hotels.com guest review
"Nice location, bad experience"
Overall, a bad experience. There was no one at the front desk when I arrived. This was stressful because I was in a hurry to check in and get to a wedding, but in fairness, the staff would not have known that. The room was very, very small, and there was no trash can in the room. The bathroom light didn't work, so it was very dark in the bathroom. […] The phone in the room didn't work. There was a second phone in the bathroom that did work, but to use it, I had to hang out in the dark bathroom. Two hours after checking in, I received a series of voicemails and texts saying there was a problem with my reservation. I was at a wedding, but the message said to call immediately, so I stepped outside, waited on hold for 15 minutes, and eventually had to call the front desk directly. They explained that they had oversold the rooms that night, but would let me stay because I had already checked in. A little annoying to have to deal with this, but I understand that mistakes happen. Then, at 11pm, the same thing. More texts about problems with my reservation. Again, I had to contact them to see if I was being kicked out of my room... at 11pm! In the end, they let me stay, but the experience was a headache. I don't see a reason to go back when there are plenty of other nice hotels nearby. Read moreGenuine Expedia guest review
Response by Loews Boston Hotel Dear Boston visitor, I sincerely apologize for the inconveniences you faced that led to a bad experience for you. The Loews Boston prides itself on its customer service, and I am very disapointed to hear that we failed to meet your expectations. I will further follow up with the management team to ensure your feedback is looked into as we do not take your concerns lightly. It would be our pleasure to welcome you back and show you the true Loews experience should you change your mind and consider us in the future.
Over priced for hotel Not the Ritz But same priceGenuine Expedia guest review
Response by Loews Boston Hotel Dear guest, I am sorry to hear that you felt the hotel was overpriced and did not meet your expectations. This time of year in Boston is very busy and this causes all of the hotels in the area to be higher in price. We are a different company thanthe Ritz Carlton, however, we do provide 4 diamond service. I thank you for your feedback, and hope you would consider visiting the Loews Boston again.
"Great location, cool place, great service"
The hotel is newly renovated, with a great modern feel combined with the character of a vintage building. The location is awesome - You can walk anywhere in the city from there, with many great shops and restaurants (including Newbury Street) within walking distance. Service was great.Genuine Hotels.com guest review
"Expected more for the money"
Considering the price of the hotel, we were a bit disappointed that we didn't get breakfast included and also there was no fridge in our room. Plus internet was slow. Other than that, room was nice and an enjoyable stay.Genuine Hotels.com guest review
"Very enjoyable stay"
The restaurant had a very limited menu, but there are lots of other choices within a 10 minute walk. The beds were very comfortable.Genuine Expedia guest review
I have never had a better experience at a hotel - concierge, valet, front desk, housekeeping - never better! bravo!Genuine Expedia guest review
"Beautiful hotel, central location, great service"
As New York City lovers , we decided to finally try Boston. The service we received at this hotel was definitely up to our standards. The staff was very receptive from the moment we walked in and even sent up a bottle of champagne and cake as a birthday surprise. The décor was very tastefully done and our favorite was the Apothecary library. The coffee […] machine a must. Loews has definitely gained two new LOYAL customers. Read moreGenuine Expedia guest review
Great hotel in a great spot. Everything was perfect from staff to the room itself.Genuine Hotels.com guest review
Response by Loews Boston Hotel Thank you for the kind comments and for the 5 star rating. We greatly appreciate it and look forward to welcoming you back to Boston!
My boyfriend and I stayed there this past weekend to celebrate his 27th birthday. Upon checking in, Kate who greeted us at the front desk asked us what were visiting Boston for, after telling her it was his birthday trip, she sent us a complimentary bottle of champagne to our room within 30 minutes of checking in! The hotel is located walking distance […] to several T train stations. Super clean, great and friendly staff, great location! Would most definitely recommend and stay there again myself. Read moreGenuine Hotels.com guest review
Response by Loews Boston Hotel Thank you for the great rating and review, Maite! We appreciate it greatly! We constantly talk to the team about creating memories and 'WOW' moments and I am so pleased to hear how Katie handled your special occasion. Having been with us for only 2 months, she is doing a fantastic job of taking care of our guests and their needs., often exceeding their expectations I will be sure to share your comments with all of our Team Members and thank you very much for spending your special occasion with us. We hope to see you again soon.
"Great Hotel very clean with cool atmosphere."
The atmosphere was extremely cool. In a nice neighborhood with shopping and great dining close.Genuine Hotels.com guest review
"Great location, great hotel"
Love Heather, she is a great concierge. She helped to make the most out of our stay, good advice and very friendly.Genuine Expedia guest review
"Centrally located in heart of Boston!"
This was our first stay in a Loew's hotel, but not our last! The room was superb and had the most comfortable bed we've ever slept in. Staff was flawlessly helpful and courteous every single time. It would have been nice to have a mini fridge in the room but no complaints. We travel for leisure often and do so for our work as well, and have rarely had […] as good of an overall experience at a hotel. We noticed several Loew's hotels around the country and will definitely check them out based on our experience in Boston! Read moreGenuine Expedia guest review
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