The concierge was amazing. Friendly and very knowledgeable.Genuine Expedia guest review
Response by Loews Boston Hotel Thank you very much for taking the time to comment on your experience. I have shared your post with all of our Team Memebers so they can see how one can make an impression on a guests visit. We hope to see you again soon.
The hotel was excellent - just as expected. I would definitely stay there again.Genuine Expedia guest review
Overall it is a very nice hotel in an excellent location. The reason for the overall rating of 4 is that the fire alarm went off just after midnight on our last night before an early morning departure for the airport. It ended up being not applicable to our floor and significantly disrupted a good night's sleep. From what the front desk clerk indicated […] the next morning it seemed more like a malfunction than an event that required the alarm. Read moreGenuine Hotels.com guest review
"Highly Satisfied with Lowes Hotel"
Heather the concierge was Awesome! She made our trip enjoyable. She gave the best advice. She knows Boston! Loved talking with Heather. Our room was always clean and comfortable! The restaurant and bar was friendly and comfortable! The food tastes good too. The Staff at Lowes was always helpful and friendly. The Staff makes the hotel here that makes […] it a 5 Star Hotel! Great Customer Service! We had a fantastic time and will definitely tell our friends and family about Lowes! Great Location Too! Read moreGenuine Hotels.com guest review
"Excellent in every way"
Convenient because within walking distance to everything! 5 stars for hotel staff, accomadations and hotel restaurant which even had gluten free toast!Genuine Expedia guest review
Response by Loews Boston Hotel Hello and thank you for your post! I am so pleased to here we were able to accommodate your special request and that you enjoyed your visit. We hope to see you again soon!
"A horrible experience"
My wife arrived late from the airport having already paid through expedia and we were told that the reservation was no longer available as they had over booked. They send her to another hotel which made her wait for an available room. The next day and without her permission they moved her to another room including taking personal cloth ware from drawers. […] When she returned to find that they had moved her to another room she found that there were several bags missing. She complaint to the Manager and after several hours they were able to miraculously find the items. This was a horrible experience and I partly blame Expedia not to have better control of the hotels they promote especially when one has paid the full stay at least 1 month in advance. I would have preferred them to charge me for a no show rather than cancel my reservation and send us to another hotel. Read moreGenuine Expedia guest review
Response by Loews Boston Hotel Please accept my sincere apologies for the negative impression you had when we relocated you to another hotel. That is certainly not the way we like to treat our guests and I am very sorry that we were unable to accommodate you. While I can't comment on the hotel you were relocated to and how they handled your accommodations, I will say I am disappointed in how we handled your situation and will use your comments constructively so we can ensure this type of experience does not reoccur. We hope to have the opportunity to make amends in the future.
"Close to Newbury Street"
Beautiful hotel. Close to shopping. Would definitely stay here again!Genuine Hotels.com guest review
"Very nice central hotel. Can be tricky to drive to"
Very helpful staff. Had a room next to the elevator & thought it would be noisy, but was surprisingly well sound proofed. Car valet service was reasonable priced, service was excellent. Impressed with the room & hotel location for the price we paid. Well worth a stay.Genuine Expedia guest review
Response by Loews Boston Hotel Thank you Keren for the great review. Yes, we moved our main entrance about 6 weeks ago to 154 Berkeley Street and have had some issues getting GPS maps updated. It isn't as easy as making a telephone call or sending an email...who would have thought! I appreciate you bringing it to our attention but we continue to work on it. Thank you again and we hope to see you soon.
"Excellent service, perfect location"
Last minute booking. Checked in & room had poor view of alleyway, but was spotless. Requested a room change (first time in boston, wanted better view of city) and although they were at full occupancy on our first night they were very happy to accommodate a room move for the second night and even upgraded us to a larger, beautiful king room. Excellent […] hotel staff. Bar is fantastic, service very good. Perfect location. Nothing bad to say about this place! Read moreGenuine Hotels.com guest review
Modern hotel in a safe and convenient part of boston.Genuine Expedia guest review
Staff was very friendly and helpful in terms of our need. The room was big and bed was comfortable with nice view.Genuine Expedia guest review
Beautiful hotel back bay. Great staff, Heather helped plan our trips and wonderful facilitiesGenuine Expedia guest review
Very nice hotel-great location for a tourist like me-easy walk to many attractions-front desk was very helpful & friendlyGenuine Hotels.com guest review
"a perfect one night stay"
Perfect location, fun bartenders, love their checked shirts!Genuine Hotels.com guest review
Very clean and beautiful hotel in a perfect location to all the major sites and close to the trainstation. My only complaint would be the parking. $92 to park my car for 2 days ! But staff was always friendly and extremely helpful. Would definitely stay there again.Genuine Expedia guest review
Helpful and friendly Concierge Service. Got a rental car delivered upon checkout at a great rental rate. Awesome space in bathroom. A little tight for wheelchair maneuvering in the room itself but this family of four survived fine for four days.Genuine Hotels.com guest review
will definitely come back. Boston is a great city to see.Genuine Hotels.com guest review
"Nice hotel in a convenient location."
Read a few bad reviews on the hotel staff, supposedly some of them are rude and snobby. I was a bit worried but my stay turned out to be very pleasant. The staff I met were all very polite and professional. The room was clean and the beds were comfy.Genuine Expedia guest review
No bathtub in room. No coffee in lobby. Maker was broken for 2 days. No water in lobby. Beautiful decor. Fast room service and great food. Very friendly and helpful staff.Genuine Hotels.com guest review
My son and a friend needed a place to stay overnight while attending a concert at The House of Blues in Boston. They took the train into Boston's Back Bay Station. This hotel is very central and close to the train. I chose it for them because of this, as well as the reviews and the price. They loved the hotel and had no complaints.Genuine Hotels.com guest review
"Updated and convenient"
We were very well pleased with the hotel, the staff, and the restaurant. We walked to everything including Le Flour Bakery and the mass transit. Would recommend this hotel. The restaurant had a wide variety of well prepared dishes - what a pleasant surprise.Genuine Hotels.com guest review
From our first steps outside the hotel to the inside, our stay could not have been more perfect. Excellent staff took great care of ever detail. Will highly recommend the Loews to everyone.Genuine Expedia guest review
"Great hotel, central location"
Short stay, but very enjoyable. Very friendly and efficient staff. Room in great condition, with all amenities and comfortsGenuine Expedia guest review
Valet and reception both very pleasant and made out trip convenient and enjoyable. We will be back.Genuine Hotels.com guest review
"Beautiful hotel in the perfect location"
I just spent 3 nights at Loews Boston. We had a wonderful experience. First and foremost, it is in a great location. Three blocks from Boston Commons and the T. It is also steps to lots of fun bars and good restaurants. The hotel is also wonderful. I checked in a couple hours early in about 2 minutes. The room was large enough with extremely comfortable […] beds and soft linens. The shower had great water pressure, and there was even a heated towel rack! The best part: in three nights, I was not woken up ONCE from slamming doors or people talking in the hallways. I highly recommend this hotel Read moreGenuine Expedia guest review
I thought that the Loew's was nicely maintained in a very central location in town. I would stay there again.Genuine Hotels.com guest review
"A new favorite!"
Wonderful spot, huge improvement over previous hotel... Great staff... Great location... Right up there with Liberty Hotel... One of our new favorites... Thank you!Genuine Hotels.com guest review
"Great Boston Hotel"
Perfect except for no casual restaurant for late night snack or breakfast!Genuine Hotels.com guest review
Beds were very comfortable, staff very friendly and attentive. Wonderful breakfast in the dining area. Very close to the T and within walking distance to many shops and sights.Genuine Hotels.com guest review
Excellent new modern hotel at superb location . Easy acces to the T, newbury street or the Commons. Friendly staff and spacious rooms.Genuine Hotels.com guest review
Good place closed to citi garden and other places.Genuine Expedia guest review
"Hub of the Hub"
Great location for walking, shopping, business, transportation. Newly renovated. Hip atmosphere in cool grays and white. Very friendly staff who are all eager to please. Breakfast was excellent. Room on the small side but the high ceilings compensate. Very good mattress.Genuine Expedia guest review
The hotel is in a great area of town to access all of the highlights of Boston. The room was large and had a large and nicely finished bathroom. The maintenance rating is reduced due to poor temperature control on the shower (either lots of hot or lots of cold, but nothing in between). The staff was friendly and helpful, and there is a basic workout […] room in this hotel. I will stay there on my next trip to Boston. Read moreGenuine Hotels.com guest review
Mine was a short stay, one night. I travel for work extensively and have stayed in all manner of hotels in the US, Europe and Australia. The Loews was truly world class in all the respects covered by your survey. I appreciate quality and will stay there again.Genuine Expedia guest review
The room was a luxurious welcome. After registering, we dropped off our luggage into the room, took a small nap, and then out to explore and enjoy Boston. We walked everywhere from the hotel. Albeit to the transit station or just plain walking and enjoying the city. It was a great comfort to come back to the hotel after all this exercise- for total […] relaxation and comfort.. Read moreGenuine Expedia guest review
"First time to Boston"
For our first trip to Boston, this hotel was well located. We walked to most places, and caught the T Train (2-3 blocks) for everything else. Excellent staff. We stayed in a King Deluxe Room and were very pleased with the space and the walk-in shower. Checkin and checkout were smooth and easy. Concierge was most helpful with places to visit, eat, etc. […] Precinct restaurant has fun sunken outdoor seating in both bar and restaurant side - quite enjoyable on a warm afternoon/evening. Read moreGenuine Expedia guest review
Great location. The hotel is only a few blocks walk from everything. Nice rooms with super comfortable beds and black out curtains that actually keep light out. The lounge area with its very large screen tv, coffee/cappuccino machine, free wifi was very comfortable and cozy.Genuine Hotels.com guest review
"Great downtown hotel"
Picked hotel at random based on reviews. Little time to research. Upon arrival staff was pleasant, was able to get information about services, and room clean. Easy to get around town from the location, and on-site dining excellant.Genuine Expedia guest review
I stayed here for business, very comfortable room, very clean!Genuine Hotels.com guest review
Very central location. Hotel room was very comfortable & clean. Free wifi was working well. Staff were friendly & efficient. Nice lounge area in the lobby.Genuine Expedia guest review
"good location.clean and helpful cordial staff"
i would stay in this hotel again. everything was a wonderful experience.Genuine Expedia guest review
"First Rate Boston Hotel"
We visited Boston in April, 2014 while visiting colleges with our daughter. I booked into to the Loews Hotel Boston because I could not get in at the Copley Plaza or the Taj. I'm really glad they were booked up because the Loews was more comfortable than either of those hotels, and much less expensive as well. Our room was spotless and very quiet. It […] had a very large bathroom which was beautifully finished in marble. The bedding and towels were both very high quality. They provided us with huge bath towels (I think they call them bath mats) which is a very nice luxury touch. The hotel supplied lotion and shampoo had a really nice scent too. Overall I cannot think of a single negative thing to say about the Loews Hotel Boston. It was first rate all the way and the location, while not as fantastic as the other two hotels, is very central in the Back Bay and close to the Arlington T station for quick access. Read moreGenuine Hotels.com guest review
Nice and clean hotel! Staff we're very helpful.Genuine Expedia guest review
"Perfect Boston marathon location"
Excellent location for Boston marathon. Exercise room inadequate with older equipment. Rollaway bed old and not very comfortable. Otherwise a great place to stay, beautiful room, free wifi, nice area off lobby with comfortable seating, large televison, and coffee/ espresso at all times. Very friendly and helpful staff. Restaurant pleasant with good […] food, reasonably priced. Read moreGenuine Hotels.com guest review
"Great Back Bay hotel"
Spent three nights with my husband who was running the Boston Marathon. Hotel was very conveniently located, rooms very nice and the staff couldn't have been more helpful.Genuine Expedia guest review
"Great location for Boston Marathon"
We chose the hotel for it's location right at the runners exit from the Boston Marathon - as an added bonus we discovered the hotel had just been refurbished to a high standard that was also matched by the quality of service from all the staff that we interacted with. A really first class stay and I have already booked our stay for the 2015 Maratho […] n Read moreGenuine Hotels.com guest review
hotel is located in back bay which makes it convenient to the T and many great restaurants. service was outstanding and the rooms are updated and cleanGenuine Hotels.com guest review
Great Service, great rooms!Genuine Hotels.com guest review
Our Loews experience was wonderful. From the registering at the desk to the help with our luggage to the room bath products (the best I have ever experienced) and the restaurant service, our stay met all our expectations. Our only "4" is because I would like the room to be a bit larger. Just a bit.Genuine Hotels.com guest review
Really enjoyed our weekend at Loews. The customer service was exceptional. The staff went above and beyond to make us feel as if we were the only guests in hotel. The renovations were top notch while the amenities including a large TV, great bathroom and heated towel rack made it even more enjoyable. The entire hotel was very clean!!!Genuine Expedia guest review
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
We are now watching this hotel on your travel dates
( - )