The room was very small - tiny in fact - but it was clean and adequate for our needs. The location was great - and the surrounding area was clean and seemed safe compared to some close by areas of the city. For the price that we paid, we were satisfied with our stay at this hotel.Genuine Hotels.com guest review
Everyone was courteous and extremely helpful. I would definitely return there again. I only wish I had more time to stayGenuine Expedia guest review
Visit was very unpleasant. When guests are restricted from using luggage carts, that should be a red flag. I will not be forced into tipping for a job that as a guest we should be entitled to do ourselves. Rooms were cramped, carpet filthy, bathroom smelled like urine and hair was still lingering in tub & sink area from previous guests. Disgusting! […] Won't be returning!! Read moreGenuine Hotels.com guest review
"Very nice room!"
Front desk staff was very helpful and friendly when we asked for assistance on an airboat tour!Genuine Expedia guest review
"Great Affordable Hotel"
The hotel was very nice and in a nice location. The hotel room was very clean and the bed was very very very comfortable...we actually slept in everyday because we didn't want to get out of the bed. It was clean and the staff were great. The price was also good. I would stay here again and would highly recommend it.Genuine Hotels.com guest review
We had a good time - location is great- 5 minutes walk from the French Quarter but you pay much less than hotels that are "in French Quarters". Service could be a bit more attentive (2 bath towels for 4 people in room, etc.) but no major complaints. Also, the breakfast area is very small so if it's a busy weekend quite difficult to get a spot. The […] reception staff were nice but not very forthcoming with travel tips. Read moreGenuine Expedia guest review
A/C was broken in the room, the maintenance man wasn't qualified to go on the roof so I was left with a fan. The hotel said they would reimburse me through expedia. Once expedia contacted them they rejected any reimbursement. Very unhappy customer here.Genuine Expedia guest review
No parking structure we had to pay $28.00 for parking plus our room was extremely hot. Around 2am we was.finally moved to another room.Genuine Expedia guest review
"You get what you pay for..."
I am not much of a complainer, but...I found the front desk staff to be very lazy. Friendly, but lazy. The first thing they had me do was sign a waiver basically saying they weren't responsible if my belongings ended up stolen. Awesome. And they charge you to use the in-room safe. They didn't give me a WiFi password, tell me about check out times, breakfast […] details, give me a map, etc. Just...here's your room key! My room smelled like a hamster....strong...it was bad. There was no blow dryer in the room (website said there was one in each room) and it took me calling down to the front desk twice to finally get one brought up (took about 1.5 hours in total). The TV remote didn't work and again, took 2 phone calls and overnight to finally have someone bring me a new one. Housekeeping didn't come until LATE afternoon (3 or 4pm?) Fitted sheet was just a top sheet pulled over the mattress. And did I mention my room smelled like a hamster? ;) Room decor was nice, and the room overall was rather clean. Free hot breakfast was nice, but really crowded toward mid-morning. The hotel was in a GREAT location (1 block from French Quarter and 2-3 blocks from aquarium and outlet mall), but the people hanging around outside the hotel and on the streets were questionable. I didn't feel very safe walking around by myself, even during the day (I am an early 30's caucasian woman). So...all in all - good location, good hot breakfast, I didn't die, the end :) Read moreGenuine Hotels.com guest review
"Really enjoyed our stay"
My daughter and I stayed for two nights. Our room was very nice, clean and cozy. The customer service was exceptional! I would like to thank Christine at the front desk for making our stay even better by being a fantastic multi-tasker and being so helpful during even the busiest of times. She made everyone feel as if the we're the only guest in the […] hotel....A very amazing gift. The hotel is also in a great location. Read moreGenuine Hotels.com guest review
My employment takes me to the crescent city once weekly have thought about staying at other hotels for 2 night stays but will have to b forced to since this hotel changes prices nickel and dimes you on just about everything sure will miss themGenuine Hotels.com guest review
Very friendly staff & clean hotel. Close to everything.Genuine Hotels.com guest review
"Never clean the room until I call"
They did not clean my room until I called them everyday! Shortage on towels, shampoo, toilette paper happens everyday!Genuine Expedia guest review
Good experience! Friendly staff. Good location. Quarter of a mile away from french quarter and casino.Genuine Expedia guest review
"Nice hotel but lacking customer service"
The location of the hotel was great. Really close to everything at a great price. Our room was nice but had a leaking A/C unit. They fixed the issue and the room was nice. The valet service was a total joke. They charge you the initial price as a hold then charged the full price and tax AGAIN when we left. It was ridiculous. Even though you get he money […] back don't do it with a debit card. It also takes you 30 minutes at least to get your vehicle. The guy with the valet service was very nice but the rest of the front desk people were not the friendliest. I would recommend it but just keep in mind the customer service and valet are not great. Read moreGenuine Expedia guest review
We had a great stay, self parking was sketchy!!!!Genuine Hotels.com guest review
The Hotel did not have any air for the entire night. Although the room was a smoking room it was musty. The only positive thing about the Hotel was Melissa who worked in the breakfast area. She was a sweetheart. The Assistant Manager called me and I voiced my opinion to her about my stay and all she said that she was sorry. I asked her if that was all […] she could offer and she said yes. So I will not recommend that Hotel to anyone. Read moreGenuine Hotels.com guest review
Room reservation on Expedia said it had a view. There was nothing but a fake window with mirrors. Staff was lethargic. Elevators were dirty and damaged. Clientele was loud, rude and ghetto. The only thing good about it was the location. You guys should refund my money for saying the room would have a view when it was an interior room with a fake wi […] ndow. Read moreGenuine Expedia guest review
"Nice hotel for the price - great location!"
We were happy with our stay at this hotel. It was a nice hotel for the price we paid. The room was pretty small, but OK if you aren't planning on spending much time in it. I really liked the location. It was very close to many attractions, but far enough away from Bourbon St. that it wasn't too loud or crowded. If you are looking for a hotel for a decent […] price I would recommend. Most of the staff was quite friendly and helpful as well. Read moreGenuine Hotels.com guest review
The room was small and next to the supply room the employees where constantly slamming the door, our air conditioning leaked, the evening service wasn't great. While I was waiting for my car the evening receptionist put a customer on hold to order her dinner. Our bathroom had a odor idk if it was the water or what but it was not pleasantGenuine Hotels.com guest review
It was perfect for our mini vacation and we were able to walk to nearby attractions easily. The streetcar is right next door which is very nice! Def will recommend to my family and friends.Genuine Hotels.com guest review
My stay was amazing. It's the perfect location everything is within walking distance..:-) casino, bourbon st , so many restaurants to choose from!!!!!! The staff were very friendly and so very helpful.Genuine Hotels.com guest review
The hotel was very nice and clean. The breakfast was plentiful. The staff were very helpful and informative.Genuine Expedia guest review
For the price, I cant complain much, but the hotel does leave some to be desired. The room decor and carpeting in the rooms and hallways looked tired. The rooms are also small and double rooms have full size (double) beds vs queen beds. We had a handicapped room which gave us more bathrooms space, but the water pressure was very weak. Since we have […] kids, we stayed here over other hotels since they offered an on-site breakfast. It was only so-so: pancakes, cereal, mini-muffins, sausage and a spongy square thing that was supposed to be an egg patty. We were disappointed that on our last day, the hotel had scrambled eggs instead of the egg patties we dealt with all week since the scrambled eggs were much better, but overall the breakfast was convenient and saved us at least $30/day. The dining space is small so plan your arrival early to avoid the crowds and get a space to sit down. We parked at a long term parking facility a few blocks from the hotel since the hotel charges $30/nt. A meter maid informed us that parking was free after 6pm until 8am so we were able to leave the car in front of the hotel while we settled in, and we found a space the night before we checked out. Location is great. You cross the street into the French Quarter and are walking distance from a lot of attractions. We will back to NoLa, but I don't think we will be staying here. I'd be interested to see what other hotels have to offer. Read moreGenuine Hotels.com guest review
Everything was great. My only complaint is that the quality of the food they serve you for breakfast isn't that great, but how can I complain when it is free.Genuine Expedia guest review
"Fun with Friends"
The location is ideal! Magazine becomes Decatur on the other side of Canal, so it is just a short walk to all the attractions along the river. Our bigest complaint is that the room was not ready at the 4:00 posted check-in time. We had to wait for approximately 30 minutes to receive our room keys. The front desk staff was apologetic and accomodating […] though, which made the wait more tolerable. The bar was not open much of the time we were there, but I heard from others in our party that the complimentary breakfast was good. It should be mentioned in the room descriptions that some of the rooms do not have windows. There is a mirror that is decorated to look like a window, but there is no outside light at all. Our room had a skylight. The valet service was better than average and the valets delivered our car very promptly. Overall, a good value on the edge of the French Quarter! Read moreGenuine Hotels.com guest review
I did not check in. The hotel did not meet my expectations.Genuine Hotels.com guest review
"Undercover - Under the covers"
The hotel was comfortable and the front desk staff helpful. I appreciated the valet parking. Wanting to explore the French Quarter this was perhaps not the best choice seeing that it is across busy Canal street. The breakfast was adequate, but don't dare be a second late or you'll go hungry. It didn't make you feel welcome at the breakfast area. Overall […] I was satisfied so take the other things with a grain of salt. Read moreGenuine Hotels.com guest review
"Poor customer service"
The room was nice, clean and comfortable. My problem arose when I went to check out and get my car from valet parking so I could catch a flight from the airport. . . there was nobody at the front desk and nobody would answer the phone. Someone eventually arrived about one half hour later to check me out and send for my car. I nearly missed the flight […] and no offer of a discount or refund was offered. Read moreGenuine Expedia guest review
Poor customer service--rude, no one's smiling and not helpful about parking situation. Manager's not following up after expressing concerns.Genuine Hotels.com guest review
"Great hotel - very near but no in the French Qtr."
For the price, this hotel was about what I would expect. The staff was probably the worst part of the stay. Desk attendants were slow, un-friendly, and not altogether not very helpful. The breakfast was about what you would expect to see. The room was clean and mostly maintained. Had some issues with the cable cutting out if that is an issue for you. […] Wi-fi worked fairly well, but disconnected us ever so often. The valet service was convenient, but it sometimes took up to 10 minutes to get our car. Read moreGenuine Expedia guest review
Enjoyed my stay. Friendy staff. Location was great. Rooms small, suffient. Bathrooms need vanity or more counter space for personal items, the petal sink not was not a good ideal for a hotel. They could improve the breakfasts. Overall it was a good value and I would choose Best Western Plus again.Genuine Hotels.com guest review
WE were pleasantly surprised, considering the high traffic of this area and the supposedly reasonable price. The bell hop service was excellent, polite and helpful. breakfast was fantastic. I would stay again.Genuine Hotels.com guest review
"Convenient Location just outside French Quarter"
Nice ambience. Decent free breakfast. Parking was terrible but valet staff was efficient. We would have liked it better if there had been a pool.Genuine Expedia guest review
We had a great time staying at this hotel, everything we wanted to do or see was in walking distance.. Missy the bartender told us to try out a restaurant called Deanie's which we did and it was awesome as well... We will be back and stay here again....Genuine Expedia guest review
"Inexpensive Stay in the Middle of Everywhere......"
Hotel was priced very well for location. We were in town for my sons College Orientation, and we were trying to save money anywhere we could. Hotel is located in a great area. Walking distance to Bourbon Street. And there is a 24 hr convenient store right at the corner of the hotel. We even found parking on the street. Hotel is clean and has a great […] continental breakfast, Read moreGenuine Hotels.com guest review
Lets start with the positives. The location was perfect! Step outside and it's about a 10 minute walk to Bourbon Street, which was perfect for all my shopping needs. The room itself was not terribly out of date. Lack of counter space in the bathroom threw me off a little when I first saw it, as the bathroom only had a stand alone sink. This resulted […] in me trying to shove all my toiletries into a cubby hanging on the wall which also stored the towels and toilet paper. The major issue I had was with the so called "view" I had paid for. When I booked the room it was purchased as a "King bed with view". The top of the windows reached my chest, and the view I had was of an alley between the building next to us and our hotel, which I of course had to bend over to see. We had also rented a car for our trip and one of the valet employees seemed a little forgetful. He left his trash in our car, and the first time he took the car he then called our room and had to ask us which car was ours again. It had us a little concerned. I'm 50/50 on whether or not I would stay here again. Read moreGenuine Hotels.com guest review
"Front desk could be more pleasant"
This was an overall ok hotel. The room was small but it was cozy. The second day we had ants in our room though and we had no food in our room. The breakfast was really good! There is a parking fee per day. The front desk girls could have been more social and nicer aside from that and the ants overall a good place to stayGenuine Hotels.com guest review
"Decent, not great"
Price and location are what this hotel has to recommend it. It's fine—not dirty, but not squeaky clean either.Genuine Expedia guest review
Hotel with character. Clean rooms. Very easy to reach trolly lines and short walk to major attractions. Highly recommend for families.Genuine Expedia guest review
It was a good experience and a great locationGenuine Hotels.com guest review
good location, employees helpfullGenuine Hotels.com guest review
The hotel staff was amazing! Karen at the front desk was so friendly and knowegable. She provided tons of great tips for dining and sight seeing. I must say all the staf was friendly and engaging. The breakfast was also very good!Genuine Hotels.com guest review
The hotel was nice, clean and very comfortable.Breakfast had many choices and was fresh. We stayed for 3 nights and after a day of walking all over New Orleans and shopping, it was wonderful to return to a quiet room. We will stay again.Genuine Hotels.com guest review
"Unpleasant personnel and small BF room"
A piece of advice: order your car from the valet well in advance... and if your car is not available at the time you ordered it, don't even think of complaining..You should have chosen an other parking place...This is the answer we got when we specifically asked for our car at a specific time and were told to call xx minutes in advance (which we did). […] Yet, we got our car way later than planned, almost missed our appointment..At no point the personnel apologized, but they rather put the blame on us, explaining it was the City fault (yeah...45 min to drive 4 blocks) and that we should simply accept this...well, obviously their valet management needs serious improvements. I can deal with 15 minutes delay but not with arrogance and impoliteness. Also, the breakfast room has only 7 tables for a hotel with at least 100 rooms..We ended up eating standing up in the hallway...I can live with that, just that with all the charges we paid, i would expect another quality of service. Read moreGenuine Expedia guest review
"Very good price; Close to French Quarter"
The price was excellent to be across the main drag from the heart of the French Quarter. Substantially cheaper than any other hotel of the same caliber for the convention I attended. The hotel staff are pleasant; auto locking doors after a certain hour for safety and they even decorated to make it look more homey. The only thing I didnt care for is […] the pillows. They are square and small. Personally, I think larger pillows are much more practical. I would definitely go back. Read moreGenuine Expedia guest review
"NOLA French Qtt"
Excellent value for price, right on edge of French Qtr.Genuine Expedia guest review
The hotel smelled terrible.Genuine Hotels.com guest review
"friendly service close to a lot of activities"
happy with everything and not loud in the evenings such as boubon st.Genuine Hotels.com guest review
Location was good. Walking distance to all we wanted to do. Hotel staff was ok. Valet men were awesome. Room was clean but small. We expected this from reviews we read. Also, beds were small but comfy. No place to put things in bathroom. Also knew this from reviews we read before booking. Free breakfast was pretty good. Would stay here again for value. […] Basically we wanted a place to sleep and shower since we were never in the room. Cleaning staff did a good job each day of cleaning and replacing towels, etc. Read moreGenuine Hotels.com guest review
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