All hotels in Portland, Maine, United States of America
1 room, 2 adults
You can collect Hotels.com® Rewards nights here20 Milk Street, Portland, ME, 04101, United States of America, ‏‎800-491-6126
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4.5 / 5Excellent

Score breakdown (from 532 reviews)

Average rating for:

  • Cleanliness
    4.7
  • Service
    4.6
  • Comfort
    4.4
  • Condition
    4.4
  • Neighborhood
    4.8
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4.0 / 5Excellent
"Excellent, affordable hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
This was a wonderful hotel, exceeding expectations in every way with the exception of Internet access, which was average. Hotel staff were very friendly and engaging.
Genuine Hotels.com guest review
1 night business trip May 5, 2015
Christopher
US
3.0 / 5Good
"Some things are overlooked or missing."
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    5.0
Hotel staff was friendly, but ordinary rooms lack very basic amenities (coffee maker, mini fridge, etc). Phenomenal location, good decor, wonderful lounge. However, one of the several nights I stayed they decided to do construction inside the hotel at 7am. The constant banging for 4hrs was not conducive to sleep, and none of the hotel staff warned us or apologized for this! Horrifying.
Genuine Hotels.com guest review
1 night romance trip May 3, 2015
Seth
US
5.0 / 5Outstanding
"The Portland Regency - FABULOUS!!!!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
I am a totally satisfied customer, especially when I visit The Regency in Portland, Maine. I have been coming to this hotel for years. Each time I stay at The Regency is like the very first time - Spectacular!! The staff is Exceptional! They go out of their way to make your stay a pleasant and enjoyable stay. Staff is most helpful in suggesting and making dinner reservations, providing directions, or just giving out helpful information. The accommodations are Terrific! And have you tried out the Spa? It is a must! There is no other hotel in Portland, Maine that meets the quality and service that The Portland Regency provides. It is the best Portland has to offer!!
Genuine Hotels.com guest review
1 night trip Apr 25, 2015
Virginia
US
5.0 / 5Outstanding
"BEST!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Fantastic historic building, attentive friendly and knowledgeable staff, great neighborhood, great accommodations and amenities!
Genuine Hotels.com guest review
1 night business trip Apr 25, 2015
Drew
US
5.0 / 5Outstanding
"Nice relaxing getaway with my boyfriend"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Loved the complimentary coffee and pastries in the morning! The room was delightful, as was the spa.
Genuine Hotels.com guest review
1 night romance trip Apr 24, 2015
Chelsea
US
4.0 / 5Excellent
"my trip"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
It was really relaxing
Genuine Hotels.com guest review
1 night trip Apr 14, 2015
renneiss
US
5.0 / 5Outstanding
"Great Portland location"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
Very nice hotel close to the water and city center.
Genuine Hotels.com guest review
5 night trip Apr 2, 2015
Debra
US
3.0 / 5Good
"Great staff"
  • Cleanliness
    2.0
  • Service
    4.0
  • Comfort
    1.0
  • Condition
    3.0
  • Neighborhood
    4.0
The staff was spot on, however the room was loud and bathroom was not up to par.
Genuine Hotels.com guest review
1 night romance trip Apr 2, 2015
Aaron
US
5.0 / 5Outstanding
"Wonderful stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
This was our second time at the Regency and I love this hotel. Rooms are very comfortable and clean. The breakfast from the dining room was excellent.Staff was very polite and friendly. The spa was very nice too! Love that its right in the heart of Portland.
Genuine Hotels.com guest review
1 night business trip Mar 15, 2015
Emily
US
5.0 / 5Outstanding
"Great."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Everything was great.
Genuine Hotels.com guest review
2 night business trip Mar 10, 2015
A Traveler
US
5.0 / 5Outstanding
"Very good location"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
The room was very clean and spacious. The hotel was located in the center of old port area, could walk to everywhere a tourist wants to go.
Genuine Hotels.com guest review
1 night trip Mar 10, 2015
A Traveler
US
4.0 / 5Excellent
"Awesome Getaway"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
Portland is an awesome city. The Regency hotel is centrally located so we could easily walk around the city to different coffee shops, restaurants, boutiques, etc.
Genuine Hotels.com guest review
3 night romance trip Mar 10, 2015
sherene
US
5.0 / 5Outstanding
"Nice hotel/great shower"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Great hotel. Location is perfect. Required valet parking is the only downside. Makes sense with the area that it's located though. Best hotel shower ever.
Genuine Hotels.com guest review
1 night business trip Mar 9, 2015
A Traveler
US
5.0 / 5Outstanding
"One Night"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Checked in late, left early , but we both decided that we had to come back for a longer stay. Had a great late night snack in the bar as well as a great breakfast the next AM. KIller location. A walk to everything.
Genuine Hotels.com guest review
1 night romance trip Mar 6, 2015
A Traveler
US
5.0 / 5Outstanding
"Nice getaway"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
My wife and I planned this overnight getaway and wish we had more time to spend in Portland. The accommodations were perfect. We plan on coming back soon.
Genuine Hotels.com guest review
1 night romance trip Mar 2, 2015
Kevin
US
5.0 / 5Outstanding
"traditional, with contemporary touches"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
love this place. not a chain, a comfortable old style hotel with modern amenities. great work out room, and you cannot beat the coffee delivery to your room in the morning. location can't be beat, walking distance to everything. have been here several times, will again for certain.
Genuine Hotels.com guest review
1 night family trip Mar 1, 2015
nora
US
4.0 / 5Excellent
"Great night away"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
It was a nice place to go for a night away. The lounge was a good place to start the evening yet loud we still enjoyed it. The hotel is within walking distance of many amazing restaurants and relatively quiet at night. We would go back.
Genuine Hotels.com guest review
1 night romance trip Feb 20, 2015
Kelly
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
great location. Valet service was excellent and made it easy for us as it was very cold that day. Front desk staff were very pleasant. Room was comfortable and clean, the bed was so comfortable! Hotel bar is a jem in the Old Port....will definitely stay there again. A very pleasant experience overall, and so convenient to everything!
Genuine Expedia guest review
Other trip Feb 17, 2015
Jackie
US
5.0 / 5Outstanding
"Heavenly Beds"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
I had to pick up my sister from a late flight into Portland, so I booked us a room at the Regency at a reduced rate through Expedia. The valet nicely accommodated my need to use the car several times after my arrival (before the airport trip at 11:30.) The staff was friendly and helpful, and the room was both very clean and comfortable. The beds were so comfy neither my sister or I wanted to get out of them in the morning. The restaurant has an elegant, but homey feel with the fireplace going on a cold winter day. Coffee cups were refilled frequently by an attentive staff. All in all, a lovely stay.
Genuine Expedia guest review
Other trip Feb 11, 2015
Sue
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Hotel staff very friendly and accommodating! Rooms are always great, clean and comfortable. Great location in Portland's Old Port within walking distance to all the great restaurants and shops.
Genuine Expedia guest review
Other trip Feb 11, 2015
A Traveler
US
5.0 / 5Outstanding
"Nice Hotel"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    2.0
  • Neighborhood
    5.0
My wife and I stayed here for two nights during the blizzard of '15. The building itself is charming and historic, but a little run down. That being said, our room was very clean, the staff was very helpful and professional (even though most of the staff was stuck in the hotel due to the storm)The food in the restaurant was good as were the drinks in the bar.The location is central to everything.We would stay here again.
Genuine Hotels.com guest review
2 night romance trip Jan 26, 2015
nathan
US
5.0 / 5Outstanding
"I look forward to the next opportunity to return!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Our first visit to Portland, ME and the Portland Regency - I'm so glad we added this stop to our vacation itinerary. The staff was friendly and incredibly helpful with suggestions for dinner and beer sampling. Our room had all of the amenities, an extremely comfortable bed, and an interesting view of the snow-covered rooftops on the surrounding streets. Not only would I recommend this hotel to a friend, but I already have!
Genuine Expedia guest review
Other trip Feb 9, 2015
Joe Businessman
US
5.0 / 5Outstanding
"Ideally located in the Old Port"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Great stay - I will be back again...and again...and again! The Regency never lets me down - the convenience of being located in the Old Port makes everthing thing I could want or need easily within walking distance. Though I live just an hour away, a get-away every now and then feels a world away from the daily grind!
Genuine Expedia guest review
Other trip Feb 9, 2015
A Traveler
US
5.0 / 5Outstanding
"Wonderful experience"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Hotel property was like a boutique style hotel. So quaint in it's charm. Staff was very helpful. Loved the valet parking as parking is a challenge inPortland
Genuine Hotels.com guest review
1 night trip with friends Feb 6, 2015
A Traveler
US
5.0 / 5Outstanding
"Portland Gem"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
I'm always thrilled to stay in Portland. This hotel was a real gem. Ideally-situated right in the heart of Old Port, right in the middle of hundreds of shops, restaurants. Particularly appreciated that room was very well-appointed, but hotel has maintained it's classic claim and not jumped on the "generic modern" bandwagon. VERY friendly staff and excellent food, cocktail/wine list for foodies. Can't wait to stay again.
Genuine Expedia guest review
Other trip Feb 7, 2015
Christine
US
5.0 / 5Outstanding
"Nice historic hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
We had a wonderful stay at this charming hotel. Staff was helpful and courteous. We would definitely stay here again
Genuine Hotels.com guest review
1 night family trip Jan 30, 2015
Rachel
US
5.0 / 5Outstanding
"Anniversary stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
The building is beautiful. Check-in easy. Nice and clean room. Good amenities. We had a really nice stay. The only downside was that the inner spring mattress seemed like it was probably ready to be replaced.
Genuine Hotels.com guest review
1 night romance trip Jan 30, 2015
Crystal
US
5.0 / 5Outstanding
"Will be back"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Had a great time , loved the bar & the food. It was was in walking area to all
Genuine Hotels.com guest review
2 night romance trip Jan 16, 2015
A Traveler
US
5.0 / 5Outstanding
"Absolute Regency"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Excellent service staff is clearly trained to cater to you. I mean seriously these people would tie your shoes for you and you don't even have to ask. I'm not used to being catered to so it's somewhat awkward. But I know there are many people out there that would appreciate it. Don't take my comment the wrong way either they aren't on top of you trying to fill every need or want you may have, they are just very good at being available when you least expect it.
Genuine Hotels.com guest review
1 night business trip Jan 19, 2015
Christopher
US
5.0 / 5Outstanding
"Charming, convenient stay for couple"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
Very convenient and enjoyable stay. Fitness center and spa are excellent, same with location. The only thing I would change is an update to the bathrooms/showers. But still very comfortable stay. Charming decor. There was free wifi in the rooms which was a very welcome surprise!
Genuine Hotels.com guest review
1 night romance trip Jan 23, 2015
A Traveler
US
5.0 / 5Outstanding
"Nice place"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
The hotel is in a perfect location. Great eats and scenery are a short walk in any direction.
Genuine Hotels.com guest review
1 night romance trip Jan 18, 2015
A Traveler
US
5.0 / 5Outstanding
"Great place to stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
Great location, polite and helpful staff. Only downside is no in-room coffee maker, but they will deliver a pot in the morning at no charge.
Genuine Hotels.com guest review
2 night business trip Jan 13, 2015
Patricia
US
3.0 / 5Good
"Charming and romantic"
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    5.0
  • Condition
    3.0
  • Neighborhood
    5.0
The hotel is charming and romantic, it was great for a quiet winter get away. We were looking for a bit more of a modern, sleek hotel as we are young and came for a fun weekend. As I said, however, it's a great place if you're looking for a quiet and quaint atmosphere.
Genuine Hotels.com guest review
1 night romance trip Jan 15, 2015
A Traveler
US
5.0 / 5Outstanding
"Great Stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
The room was very clean and the staff was very helpful. I would highly recommend, and would come back again!
Genuine Expedia guest review
Other trip Jan 20, 2015
A Traveler
US
5.0 / 5Outstanding
"24-hour layover"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
We've stayed here a lot over the past twenty some odd years and it's a very comfortable hotel. This corner room only had windows on one side, up high, but you can open them which is great today in locked down hotels. The bath a wee bit small, the shower was, but it was hot and had plenty of pressure. By in large, the Regency is a quiet hotel in a noisy city. You can pre-order a complimentary pot of coffee outside your door for 730 and of course they have room service. And a pretty good hotel bar downstairs. Great beds, good staff, and good prices pop up throughout the year.
Genuine Expedia guest review
Other trip Jan 20, 2015
Tom
US
5.0 / 5Outstanding
"Great location, clean and comfortable"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
Pleasant staff, clean comfortable room (good bed), great location for exploring Portland restaurants. Room key was a little difficult to insert, but we let them know upon leaving so it could be adjusted for the next guest. We've stayed here before and have always been happy.
Genuine Hotels.com guest review
1 night romance trip Jan 15, 2015
Gail
US
5.0 / 5Outstanding
"Lovely hotel in downtown Portland"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Our hotel stay was so lovely. The staff was amazingly courteous and friendly. The room was spacious enough for a pack and play for my son to sleep in and the location was very central. Just two blocks away from Exchange Street and steps away from the Old Port area. Will stay here again!
Genuine Hotels.com guest review
1 night family trip Jan 10, 2015
bauhinia
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Found my brother a last minute deal in a great location for a solid price, and he was delighted.
Genuine Hotels.com guest review
1 night family trip Jan 13, 2015
A Traveler
US
5.0 / 5Outstanding
"Charming."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Great location, great hotel. Definitely will be back. Thank you for a wonderful stay.
Genuine Hotels.com guest review
1 night romance trip Jan 12, 2015
A Traveler
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Great location and historic hotel. Nice staff. Wish I went in the summer but winter has its own charm
Genuine Expedia guest review
Other trip Jan 10, 2015
A Traveler
US
4.0 / 5Excellent
"Shuttle 'not working'"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Hotel and location were great - but part of the reason I picked the hotel was because they had a free shuttle to the airport. When I tried to schedule the shuttle the day we left, I was told the shuttle was 'not working' that day however. The receptionists didn't know why. Would suggest calling to make sure the shuttle is going to run if you're depending on that to avoid a cab fare.
Genuine Hotels.com guest review
1 night romance trip Jan 3, 2015
Jenny
US
5.0 / 5Outstanding
"Recommended."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
Great hotel! Enjoyed running around in a snow storm all night, being able to hit bars/restaurants/pool hall all within a couple short blocks. And really enjoyed the spa area the next morning. Small standard room, but nice and clean. Quiet for us on an off season Sat night. Very friendly hotel staff.
Genuine Hotels.com guest review
1 night romance trip Jan 3, 2015
Jessica
US
5.0 / 5Outstanding
"Perfect Portland Hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Great location, free Wi Fi, workout room and spa first class all made for a excellent stay. The valet parking was handled well. A overnight snow fall was no problem for the staff.
Genuine Hotels.com guest review
1 night family trip Jan 3, 2015
Adam
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Loved it here! Staff, rooms, location, all great! Very comfortable.
Genuine Expedia guest review
Other trip Jan 6, 2015
A Traveler
US
5.0 / 5Outstanding
"Perfect location"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
A perfect location in the center of Portland's old port. Walking distance to everything Portland has to offer.
Genuine Hotels.com guest review
1 night romance trip Dec 30, 2014
A Traveler
US
5.0 / 5Outstanding
"Great location"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
You are walking distance to everything. Great spot!
Genuine Expedia guest review
Other trip Jan 6, 2015
Donna
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
Great location. Charming and comfortable. Very friendly staff
Genuine Expedia guest review
Other trip Jan 5, 2015
A Traveler
US
4.0 / 5Excellent
"Just a few small negatives"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
The worst part was finding parking! Well, there's not really any parking to be had, so we had to use valet for $12 per night. The lobby is a bit cramped and "New-England-y", I guess, but the room was very nice - huge bathroom and big, soft bed. We actually didn't sleep well for unknown reasons - we think maybe because the beds were so soft and we're not used to it. So... if you don't like big, comfy beds, stay away! Also, the hotel's in a great spot, very short walk from amazing restaurants (Fore Street was awesome), good beer, and good breakfast/coffee. It was very cold down by the water though, so bundle up.
Genuine Hotels.com guest review
1 night romance trip Dec 30, 2014
Christopher
US
5.0 / 5Outstanding
"Best in portland"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Excellent place to stay, great location, staff, super comfy beds.
Genuine Hotels.com guest review
1 night trip with friends Jan 2, 2015
Timothy
US
4.0 / 5Excellent
"Delightful overnight"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
The Regency is a beautiful hotel in a wonderful location. Staff were friendly, professional, and helpful. We requested a shuttle to and from the train, no problem at all. Our room was spotless and comfortable. We especially enjoyed the complimentary continental breakfast, served on a tray, left at our door at our specified hour, complete with newspaper. All in all, a delightful experience!
Genuine Hotels.com guest review
1 night romance trip Dec 30, 2014
Mary
US
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
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