All hotels in Killarney, Ireland
1 room, 2 adults
You can collect Hotels.com® Rewards nights hereMuckross Road, Killarney, Kerry, Ireland, ‏‎800-491-6126
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4.5 / 5Excellent

Score breakdown (from 244 reviews)

Average rating for:

  • Cleanliness
    4.7
  • Service
    4.6
  • Comfort
    4.6
  • Condition
    4.5
  • Neighborhood
    4.4
4.0 / 5Excellent
"only downfall is no elevator"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Beautiful hotel, very luxurious for the price. I would absolutely stay here again. Note to proprietor: perhaps you could at least install some type of dumb waiter to get the luggage upstairs.
Genuine Hotels.com guest review
1 night trip with friends Apr 1, 2013
SM
US
5.0 / 5Outstanding
"A night in Killarney."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
This is a great facility with a wonderful staff. You can walk into town and jog in the nearby park.
Genuine Expedia guest review
Other trip Jun 26, 2013
A Traveler
US
4.0 / 5Excellent
"Charming locale"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Very pleasing place to stay. People very friendly.
Genuine Hotels.com guest review
1 night trip May 30, 2013
okie traveler
US
3.0 / 5Good
"Nice hotel"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    3.0
The common areas of the hotel were very nice. Loved the interior design. The room, however, seemed a little small and run down. Shower did not drain and I felt cramped with two people getting dressed at the same time.
Genuine Hotels.com guest review
1 night trip May 21, 2013
A Traveler
US
5.0 / 5Outstanding
"Nice surprise! Great attention to detail"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
We really enjoyed our stay at this hotel. The rooms were great. The hotel staff pays attention to little details in the hotel decor that make a difference. Warm and inviting restaurant bar area. Just love it!
Genuine Hotels.com guest review
1 night romance trip May 17, 2013
A Traveler
US
5.0 / 5Outstanding
"West Family"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Nice room, received a free up grade.. for one of 2 rooms.. Nice pub and OK food in the restuant..
Genuine Hotels.com guest review
2 night trip Apr 28, 2013
RPW
US
5.0 / 5Outstanding
"Beautiful Killarney"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Beautiful hotel in beautiful Killarney. Hotel staff very nice.
Genuine Expedia guest review
Other trip Apr 30, 2013
A Traveler
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
The lovely people went out of their way to make us comfortable. Can not wait to go back!
Genuine Hotels.com guest review
2 night romance trip Apr 6, 2013
A Traveler
US
5.0 / 5Outstanding
"Good Hotel at a Descent Price"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
This hotel is about 1 mile south of Killarney; which we walked to in about 15 minutes. The hotel was comfortable and clean and more charming than I had pictured. Breakfast was excellent. This made a good home base from exploring the Ring of Kerry and Killarney National Park. The price was very good for the quality accommodations that we received. We would stay here again.
Genuine Expedia guest review
Other trip Dec 17, 2012
Marshall
US
5.0 / 5Outstanding
"great hotel on the fribges of town"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    2.0
Great value for an impeccable accomondation. Very clean, well decorated rooms. There's a cosy bar with a lovely fireplace. Only downside is that it's outside of Kilearney and you need a drive or a long walk.
Genuine Hotels.com guest review
1 night family trip Nov 20, 2012
A Traveler
US
5.0 / 5Outstanding
"Cute and clean."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Our stay at the Victoria House Hotel was great. It is such a cute hotel. Very clean, quiet and great location. The staff was very friendly. I would recommend this hotel 100%. The WiFi is only available in public areas but there are two convenient lounges where you can go to relax and use the wifi. The breakfast was affordable and convenient as well.
Genuine Hotels.com guest review
2 night trip Oct 17, 2012
KUrbina
US
5.0 / 5Outstanding
"Great hotel!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
I really enjoyed our stay! Pros: clean, spacious room, great location (5 min. drive into town/Killarney National Forest) Cons: breakfast wasn't the best
Genuine Hotels.com guest review
Other trip Oct 4, 2012
A Traveler
US
5.0 / 5Outstanding
"Near Killarney National Forest"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Good location. Nice room.
Genuine Hotels.com guest review
2 night family trip Sep 10, 2012
A Traveler
US
4.0 / 5Excellent
"conveniently located"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    3.0
Breakfast was good, room was very small, but clean. Staff was very friendly and accomadating. Location was central to many different things.
Genuine Hotels.com guest review
1 night trip Sep 11, 2012
Beth
US
5.0 / 5Outstanding
"Close, easy access to everything in County Kerry"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Very nice hotel, easy to find and easy to get in and out of, with great access to everything around Killarney (Ring of Kerry, Kenmare, etc.) The only drawback is that the hotel itself is located along a road with a string of other hotels, and there is no 'atmosphere' there, no quick access to pubs, but other than this it is great.
Genuine Hotels.com guest review
3 night family trip Sep 2, 2012
A Traveler
US
5.0 / 5Outstanding
"Charming with Helpful Staff"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    4.0
Our stay at Victoria House was very nice. The building and rooms were very charming and enjoyably different from the cookie cutter hotels. The staff was very helpful with information and coordinating transportation. The breakfast was outstanding and the lady that oversaw the meal was engaging, friendly and a real addition to the experience.
Genuine Hotels.com guest review
1 night romance trip May 10, 2012
Charles
US

The following English reviews were posted by hotels.com guests from other countries:

5.0 / 5Outstanding
"Nice staff, great hotel."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
It was a nice and pleasant stay, in a quiet neighborhood.
Genuine Hotels.com guest review
1 night family trip Apr 20, 2015
Adiel
IE
5.0 / 5Outstanding
"Friendly staff."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Charming hotel with the nicest staff I have encountered in quite a while. Made our overnight stay a pleasure. I would highly recommend this hotel.
Genuine Hotels.com guest review
1 night romance trip Mar 21, 2015
Clare
IE
4.0 / 5Excellent
"WOW! Incredible value & comfort, but pass on food"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
What a lovely, charming hotel. For the price of $77 CD, we were really not expecting much, so we were so surprised when walking into the hotel. The rooms are beautiful and so comfortable with a nice big bed, a spacious sitting area with couches and a small table. There was even a big jet tub in the bathroom. Although the jets did not work, I still enjoyed a nice warm bath. Pretty view from the room, could see some of the mountains. The staff is welcoming and we appreciated the free wifi and parking. I would only recommend eating elsewhere. Food isn't great, particularly the breakfast, which is not worth the 9 Euros for the little buffet they are offering. They only have a few things, and for 5-6 Euros more, you could have a WONDERFUL buffet breakfast at the Killarney Park Hotel, where we actually stayed the night before. We were able to compare both breakfasts, so this one here is not a good choice for value. I would definitely stay there again for a cozy and classy stay. A little walk away from downtown.
Genuine Hotels.com guest review
1 night trip with friends Mar 15, 2015
Valerie
CA
5.0 / 5Outstanding
"great hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
stay in victory hotel anytime i go to Killarney as food and staff are just fab not to far from town just a 10 min walk
Genuine Hotels.com guest review
1 night romance trip Mar 14, 2015
christine
IE
5.0 / 5Outstanding
"amazing hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
This hotel was great. Very friendly staff and beautiful room. We also got an upgrade on our room. It was massive with a jacuzzi bath. Will definitely return here again
Genuine Hotels.com guest review
1 night romance trip Dec 19, 2014
Deirdre
IE
5.0 / 5Outstanding
"Fabulous weekend"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Simply fab stay, perfect service, lovely food, comfortable room. Strongly recommend, and definitely I will be checking into Victoria house hotel after wither break.
Genuine Hotels.com guest review
2 night romance trip Dec 12, 2014
A Traveler
IE
5.0 / 5Outstanding
"Recent weekend stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Very friendly reception, excellent room, bar and food
Genuine Hotels.com guest review
1 night romance trip Dec 6, 2014
Geraldine
IE
5.0 / 5Outstanding
"Best hotel in Killarney by a country mile!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Stayed in the Victoria before and will always stay there when visiting Killarney. Hotel is gorgeous, the rooms are great, the staff friendly and helpful and the breakfast terrific.
Genuine Hotels.com guest review
2 night romance trip Nov 14, 2014
Ted
IE
5.0 / 5Outstanding
"victoria house welcoms you"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Friendly staff good food,clean rooms and a good location. I'll be back
Genuine Hotels.com guest review
1 night romance trip Nov 7, 2014
keith
IE
5.0 / 5Outstanding
"Very impressive small hotel."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
Really impressive small hotel. All staff are extremely friendly and efficient. Bar food is excellent and rooms are clean, well appointed, comfortable and reasonably priced. Even though Killarney has a lot of tourists coming and going, it would appear that this hotel values every costumer equally and wants customers to come back. Really well run hotel.
Genuine Hotels.com guest review
1 night business trip Nov 6, 2014
Ian
IE
4.0 / 5Excellent
"Victoria House Hotel review"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    4.0
I stayed in this hotel for a conference in killarney. It was easy to find with plenty of parking. I received a warm welcome and my room exceeded my expectations. The breakfast was lovely as were all the staff i encountered. Great value for money. There was only one down side to this hotel, there is no lift. It was no issue for me but if my mother was coming to stay it would be an issue as she has arthritis although i would imagine you could request a room on a low floor. Im looking forward to my return stay.
Genuine Hotels.com guest review
1 night business trip Nov 7, 2014
Lorna
IE
5.0 / 5Outstanding
"Gorgeous - and we got a free upgrade."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Wonderful stay, beautiful room and friendly staff - food yummy.
Genuine Expedia guest review
Other trip Oct 30, 2014
Michelle
IE
5.0 / 5Outstanding
"Beautiful hotel, great location"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
Staff very friendly, room nice, small but comfy and clean. Bathroom bit pokey. could do with maybe changing door to sliding one. Breakfast really good, location great, highly recommend. :-)
Genuine Hotels.com guest review
1 night trip Oct 16, 2014
Sandra
IE
5.0 / 5Outstanding
"Fantastic friendly comfortable clean hotel."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
We had a very enjoyable stay and it was made more enjoyable by the very friendly staff. Food was fantastic and Very reasonably priced.
Genuine Expedia guest review
Other trip Oct 17, 2014
caren
AU
3.0 / 5Good
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Affordable, clean, convenient.
Genuine Hotels.com guest review
1 night trip Sep 22, 2014
Louise Madden
IE
5.0 / 5Outstanding
"Boutique style comfortable"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
We had a fantastic two night stay at the Victoria Hotel. The room was tastefully decorated, very comfortable and modern with all the additional soft touches to make it feel a home from home. The staff were friendly. Ate dinner on both evenings which was tasty, wholesome and generous proportions.
Genuine Expedia guest review
Other trip Sep 25, 2014
Diane
GB
5.0 / 5Outstanding
"Good value"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
For two of us €75 for a Friday night was very reasonable. We learnt on arrival it didn't include breakfast, but at that price fair enough I suppose. The late departure time (12pm) made up for it. At least we didn't have to get up early to make sure we made it to breakfast! Comfortable room, very clean with comfy bed. Quiet. Had a great sleep. Nice, well presented bar food. The most powerful shower I've ever had in a hotel!! Thanks Victoria House Hotel staff for making it a pleasant stay for us.
Genuine Hotels.com guest review
1 night romance trip Sep 19, 2014
kateyk
IE
5.0 / 5Outstanding
"very comfy beds but nightmare neighbours"
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    1.0
It was our 4th stay at Victorias, and as all previous stays we were pretty happy until bunch of "stags" move into the room across the corridor. Slamming door, loud music, party on the corridor until 6 e.g. we didn't get much sleep. also on the check out the lady at the reception didn't even look at me just asked for our room number and then said " yeah thats all, you can go" well not very customer orientated or friendly. Anyway as I really like that little hotel i will recommend it to my friends and family.
Genuine Hotels.com guest review
2 night romance trip Sep 19, 2014
young couple
IE
5.0 / 5Outstanding
"A fine place to stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
the hotel was excellent value. The bar food tasty. Only drawback is the location if you don't enjoy a long stroll into town. It is well situated if you are driving around Dingle and Kerry.
Genuine Hotels.com guest review
2 night family trip Sep 1, 2014
RonC
GB
1.0 / 5Poor
"Overbooked, but all turned out well in the end."
  • Cleanliness
    1.0
  • Service
    1.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    1.0
Hotel looked fine but upon arrival we were told that our group of four (2 rooms) would have to be split with another hotel nearby as we had only booked the night before and they were full. I explained that I had booked the hotel precisely because there was availability, but was told the hotel's booking system was not automatically linked to the main hotels.com reservation, and that lots of late-night reservations had led to this mix-up. We were told the nearby hotel couldn't accommodate us all either, but after some insistence, the receptionist found us all rooms at the other hotel. Staff on reception were helpful and apologetic, but the reservations system is obviously not up to the job and it's not really acceptable to tell groups who have booked and paid for their rooms that they have to sleep in separate hotels. Although the other hotel was very nice, we weren't left with the impression that the Victoria House was very efficient.
Genuine Hotels.com guest review
1 night trip Aug 6, 2014
A Traveler
IE
4.0 / 5Excellent
"Nice distance from town"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    3.0
Clean hotel and amazing food in the bar. Beds were comfortable, the only let down was that the doors would slam loudly and therefore other guests that did not close them gently would wake me up during the night.
Genuine Hotels.com guest review
2 night family trip Aug 2, 2014
A Traveler
GB
4.0 / 5Excellent
"Friendly and comfortable"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Upgraded to a suite which had a spa bath, a desk and a couple of comfy chairs as well as a bigger room. Lovely.
Genuine Expedia guest review
Other trip Jul 27, 2014
A Traveler
AU
5.0 / 5Outstanding
"Fantastic Service cannot fault this place!!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Best place I ever stayed in! Beds were so comfortable, food was amazing, location is perfect right next to the national park! Which is heaven on earth!! Staff so nice and so helpful. We got upgraded and ended up with a Jacuzzi in our room!! I was doing a half marathon the next day so this was brilliant!! I will for sure be coming back!!
Genuine Hotels.com guest review
2 night trip Jul 18, 2014
Marie
IE
5.0 / 5Outstanding
"Lovely hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Couldn't get room in neighbouring 'popular' hotel with family and friends so I booked into the Victoria as a last resort. Was pleasantly surprised to find a lovely hotel with very friendly hotel staff. I had booked a double room but needed an extra rollaway bed for child, requested this and it was no problem, even got upgraded to a more spacious room with jacuzzi bath. The room was real nice, and very comfy. Breakfast was lovely with good choice, all cooked fresh. They even gave me some to take back to room as the others had slept on. Would highly recommend this hotel and would stay here again.
Genuine Hotels.com guest review
1 night trip Jul 19, 2014
A Traveler
IE
4.0 / 5Excellent
"So improvement needed"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
3 night stay. Arrived on same night as Ring of Kerry cycle event ended.Very busy and unable to get dinner in hotel. Reception booked us in at nearby Lakes hotel( Nice). Dining room closed next evening - No info on this, told bar meals have same menue as dining room. Into the crowded bar ( World Cup match). Not good. Dining room too small always queues at breakfast. Staff not wiling to use bar as overspill. Had exec rooms and these are excellent. No lift a pain as stairs and corridors are winding
Genuine Expedia guest review
Other trip Jul 16, 2014
A Traveler
GB
4.0 / 5Excellent
"Nice Visit"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
We had a very nice stay! The only draw back is we had laundry sent out instead of wasting vacation time doing laundry. We were told it would cost 15 euros. That was fine, we were NOT told it was 15 euros per bag. So it ended up costing about $62. for our laundry. If there were to be a next time, I would either pack enough for the entire trip or take a couple of hours and do my own laundry.
Genuine Expedia guest review
Other trip Jul 9, 2014
Sue
IE
5.0 / 5Outstanding
"Great Service"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
A very comfortable hotel. Nice bar area, great restaurant and good breakfast. Staff, especially Patricia, went out of her way to be helpful including serving our breakfast earlier than the regular time to facilitate a tour we had booked. Room was larger than most with comfy chairs and sofa. Highly recommended.
Genuine Hotels.com guest review
2 night family trip Jul 2, 2014
A Traveler
CA
4.0 / 5Excellent
"Reasonable hotel with its own large, free carpark."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    -
Only stayed one night while driving round the country. Our room was quite small and on the ground floor behind the reception desk/office. During the night we could hear people talking through the wall. Breakfast didn't start until about 8 am but, as we wanted to leave early, the staff went out of their way to accommodate us. We appreciated that.
Genuine Expedia guest review
Other trip Jul 6, 2014
John
AU
5.0 / 5Outstanding
"Great value"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Really enjoyed our stay here. Really great value for such a nice, quality, clean hotel. Got upgraded to a suite, yay!
Genuine Hotels.com guest review
1 night trip with friends Jun 28, 2014
Aiden
IE
5.0 / 5Outstanding
"Favorite of our trip"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Had a lovely 2 night stay in the middle of our tour of Ireland.
Genuine Expedia guest review
Other trip Jun 27, 2014
David
GB
5.0 / 5Outstanding
"very comfortable bed"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
a blind on the window for privacy
Genuine Hotels.com guest review
1 night trip Jun 19, 2014
Liam
IE
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Good hotel , friendly staff
Genuine Hotels.com guest review
1 night trip with friends Jun 10, 2014
Jf
GB
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Loved this hotel. All quality.Got a room upgrade which was a bonus. Good value for money. Easy to find
Genuine Hotels.com guest review
2 night trip Jun 1, 2014
Chris
AU
4.0 / 5Excellent
"Cozy stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
The staff were extremely helpful and accommodating. The building itself was beautiful and cozy. Would certainly return.
Genuine Expedia guest review
Other trip May 4, 2014
A Traveler
CA
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews