We were pleasantly surprised by the size and condition of the 2 bedroom unit. It was clean and very spacious The staff was very friendly. We had no issues with outside noise. It's about 3 miles from the strip, but they had a shuttle every hour. Would definitely stay there again.Genuine Hotels.com guest review
"Dont stay here!"
Our stay was terrible. The hotel staff were courtious, but there was no internet. I was told that they are working on a contract. But I found out that has been happening for over 6 months. The room was just ok. The bed was so old that it had a dip in the middle. We could not sleep as we always were pushed to the center. Yes it was that bad. There was […] a jet tub in the room. But the button to activate it was broken. The toilet leaked. It would run all night long. Seems that the valve was so old that it would not stop from flowing into the bowl. I DO NOT recommend this hotel. Stat somewhere else. Read moreGenuine Hotels.com guest review
"A disappointing experience"
Weird neighborhood, didn't feel 100% secure, but the rooms where comfortable and the condo situation worked well for us for this trip. Not accommodating and one of the front desk gals was less than professional. The entire experience was not worth the cost, not by a long shot.Genuine Hotels.com guest review
Response by Club De Soleil All-Suite Resort Hello, Amanda. We regret to learn of your disappointing experience. Please accept our sincere apology for our front desk representative being anything less than completely courteous in your interactions with her. Helpful and friendly customer service is a priority we work diligently to put into practice every day, and we are truly sorry that this was not your experience.
"Beds are too bouncy"
Overall it was a decent stay... everything worked and staff was pleasant.Genuine Hotels.com guest review
Response by Club De Soleil All-Suite Resort Hi, Bobby. Thank you for your visit. We appreciate your generous rating and are glad our staff met your expectations for courteous customer service. We change out mattresses on an as-needed basis and will certainly test the one in your unit to determine its suitability. Thanks again!
"Comfort off the strip"
very comfortable, quite. $18 taxi to a strip.Genuine Hotels.com guest review
Response by Club De Soleil All-Suite Resort Thank you!
"club de soleil"
Great stay!Genuine Hotels.com guest review
Response by Club De Soleil All-Suite Resort Thank you!
Good value, however owner's suite was directly across the hall and a bit noisy. The a/c unit in our room needed some TLC/maintenance as it was loud. The plumbing made annoying whining sound when first started but subsided later. The pool/spa was wonderful and we enjoyed it twice. The staff was friendly/helpful. For half the regular price it was a good […] value. Read moreGenuine Hotels.com guest review
Response by Club De Soleil All-Suite Resort Hi, Debora. Thank you for your visit. We are glad you enjoyed our 24-hour pool and spa and that our staff met your expectations for helpful and courteous customer service. We apologize for the issues you experienced and will investigate to locate and correct the source of the problem. Have a great summer!
"Nice place, decent price."
One night stay only, but it was clean and quite. Would stay there again.Genuine Hotels.com guest review
Response by Club De Soleil All-Suite Resort Hello, Rick. Thank you for your visit. We are happy we could meet your expectations for cleanliness and peaceful surroundings. Please come back for a visit when you have a few free days - or just another night!
"good hotel, GREAT service"
The staff at the front desk were knowledgeable, friendly, helpful, and professional. They found a room for me to check into early for a small fee and, when I got there, was thrilled to find a jacuzzi tub, DVD player, and a well-stocked kitchen with fridge, microwave, coffee pot, dishes, and flatware. The bed was great and the room was clean; I'll definitely […] be staying there again. The only complaint I have is that the complimentary breakfast leaves a lot to be desired - just bowls of oranges and bagels - even though it's served in a room with a full kitchen. Read moreGenuine Hotels.com guest review
Response by Club De Soleil All-Suite Resort Hello, Leslie. Thank you for taking the time to review your stay. We are glad our front desk staff met your expectations for helpful and courteous customer service, and that you found our nearly 1,000-square foot Bora Bora suite to your liking. In addition to the amenities you mentioned, it also includes a private bedroom with king bed, steam shower, washer-dryer and a private balcony. We are delighted you'll be staying with us again, and look forward to your next visit!
"I will be back"
The last minute deal and location worked out perfect for me and my guest. Conveintly located by every thing I needed food shopping and casino and fwy. Not to mention the privacy with out the hassle of big hotel casino. the size of room and kitchenette was ideal for what I orginally searched for. I will be back.Genuine Hotels.com guest review
Response by Club De Soleil All-Suite Resort Hello, Robert. Thank you for your visit. We are delighted that you enjoyed your stay and are very happy to know that you'll be back! We hope to see you sooner than later!
Good place to stat at, specially with little children. Having access to a mini kitchen made a big difference.Genuine Expedia guest review
Response by Club De Soleil All-Suite Resort Hello, Jackie. We are glad you enjoyed your stay. Thanks for sharing!
"Recent Stay at Club De Soleil"
The accomadations of the unit are well covered. Our fireplace didn't appear to work but I did use the jacuzzi tub which was relaxing. The washer and dryer in the one bedroom unit is very convenient, we were in Club 1 and faced the pool, which was great to sit out on the balcony and found it very pleasant surroundings on the third floor up with the palm […] trees. I found most staff to be very friendly I am in hospitality myself and the only had found two things that need to be improved upon. 1) The computer only being located in main building was inconvenient and quite frankly, scarey to walk with all the traffic coming at you, there is a risk of getting hit by a car. 2) The nighttime female shuttle driver, turned us away at the strip, due to full shuttle, she FAILED to tell us that she had another bus coming in 15 minutes, we went back into go to the restroom, and then sat there for almost an 45 nin on a cold bench (it was windy and cold that evening) waiting for the next shuttle (we had met some people at the condo and they were on the bus and heard her call another shuttle in and they told us this the next morning when we bumped into them.) I found her to go out of her way to be cold to me and my husband? We would say goodnight as we got off the shuttle and she would not respond. I am in hospitality and as far as I am concerned, she needs a good talking to. I found all other staff and shuttle drivers to be pleasant and very helpful. Read moreGenuine Expedia guest review
Response by Club De Soleil All-Suite Resort Hi, Travelnista. Thank you for reviewing your recent stay at Club de Soleil. We are happy you were pleased with our condo-style accommodations, including a pleasant view of the pool area. We are glad you found our staff friendly. We appreciate the feedback you have provided, and will certainly be looking further into your concern. Your comments are highly valuable to us and will help to ensure a pleasant experience for all guests. We hope you will consider returning soon!
"Thin walls studio"
If you are planning on renting a studio in the adjacent building (see hotel diagram) you may find the walls a bit too thin, because we did. Gladly it wasn't enough for us not to return, we would, but we wouldn't stay in the studio. hope it helpsGenuine Hotels.com guest review
Response by Club De Soleil All-Suite Resort Thank you for sharing your comments, DNA. We apologize for any noise disturbance you may have experienced.
"Great deal for the price"
This was the cheapest stay I could find. Was prepared to compromise for the price - but, no need. It is a new facility, not to far away from the strip, and helpful staff. The only negative I can highlight is that there is a small facility fee tacked onto the base price. But, at the price I got it for, it was still much cheaper than the competition.Genuine Expedia guest review
Response by Club De Soleil All-Suite Resort Thank you for your visit. We are glad you enjoyed your stay and that you found us to be a great value. We truly appreciate your highest rating and hope you will consider us again!
Great value! Room was very clean and staff is very friendly.Genuine Expedia guest review
Response by Club De Soleil All-Suite Resort Thank you! We are delighted we met your expectations for clean accommodations and courteous customer service. We hope to see you again soon!
"Good for the money"
This place has everything you could want for an extended stay. If you're only there for one night lots of things are odd - the breakfast is in a guest room, the ice machine is in another guest room, etc. - but for longer stays this is one of best places for the money I've seen.Genuine Hotels.com guest review
Response by Club De Soleil All-Suite Resort Hello, Jon. Thank you for taking the time to share your comments. We truly appreciate your generous review and hope you will consider a return visit.
"Great Stay Off the Strip"
Honestly, I've never stayed here, so I didn't really know what to expect. The hotel description did not exaggerate. The suite was basically an apartment; full size refrigerator, full kitchen, stocked for whatever you might have in mind. The room was clean and the staff was professional. It is only a few minutes from the strip and a nice break from the […] hustle. The single jacuzzi was too small to accommodate a full hotel, but luckily we went early enough to avoid a crowd. My only beef was the resort was right across the street from a trailer park (the reason for my average location rating). Didn't have any problems with it, don't know anything about it, but the atmosphere and reputation just makes one wonder. Read moreGenuine Hotels.com guest review
Response by Club De Soleil All-Suite Resort Hi, KG. Thank you for your visit. We are delighted you enjoyed your stay and thrilled we could earn your highest rating. It is great to know our accommodations met your expectations for convenience, professional customer service and clean, spacious comfort. We appreciate that our proximity to the mobile home park across the highway did not influence your rating. Thank you for taking the time to share your experience with us. We hope you will consider us again.
"Nice hotel, staff"
The hotel was nice, staff very friendly. Expedia needs to tell guest about $100 deposit REQUIRED so you aren't shocked at check in.Genuine Expedia guest review
Response by Club De Soleil All-Suite Resort Hello, LaJuana. We are delighted you enjoyed your stay, and we are particularly happy that our staff met your expectations for friendly customer service. We are sorry you weren't made aware of the $100 deposit for incidentals. It is released from your credit card upon check out. Thank you for your visit. We appreciate your review and hope you will consider us again.
"Hard to please guests"
We live in the Cascade foothills east of Eugene, Oregon on 12+ acres. Our house is very quiet, so we are spoiled regarding that. Reasoning will show that staying at any facility occupied by many will not be as quiet. However, the staff at Club De Soleil accommodated us as much as possible to mitigate noise intrusion (we were there for a basketball tournament, […] not to gamble). Read moreGenuine Expedia guest review
Response by Club De Soleil All-Suite Resort Hello, Charlie. Thank you for taking the time to share your thoughts. We are glad our staff was accommodating and hope you had a successful tournament. We hope you will consider us again on your next trip to Las Vegas. Thanks again for your generous review!
"Suppose to stay a week only made it a night"
I checked in at the Solei and the staff had great customer service. They answered all my questions and had great smiles. My company put me there for business so I was planning on studying in my room and getting a good nights rest. The walls are so thin at the Solei that I could hear my neighbors TV running all night and them yelling and screaming. The […] hallways sounded like elephants were running up and down, and people were in the hotub outside my room till very late. My point is if you are in Las Vegas for leisure this wouldnt be a bad place to stay. If you are there for strict business this would be the last hotel I would pick. Unfortunately I hate to admit it but the clientelle at the hotel was not of the best quality which is probably why my stay did not go well. Read moreGenuine Expedia guest review
Response by Club De Soleil All-Suite Resort Thank you for taking the time to review your stay at Club De Soleil. We are happy our staff provided you with excellent customer service upon your arrival. We regret to learn of the noise-related issue you experienced and are disappointed that it led to your early departure. We are happy to accommodate room change requests occupancy permitting, and would have gladly moved you to another unit. Thank you once again for your feedback.
The air conditioner could not be set below 70 degrees and had a hard time cooling our room to that. Even though they offer a shuttle to a couple of locations on the strip, they only run once an hour. We spent lots of money on taxis rather than having to deal with driving and parking a rental car. Also, there are no restaurants nearby to walk to. Our […] room was adequate but certainly nothing special. It's pretty aged and I was frustrated that the lady who checked us in told us that all the rooms have Jacuzzi tubs. The joke was on us. The tub was made by Jacuzzi and was not jetted or big enough for more than one person. Read moreGenuine Expedia guest review
Response by Club De Soleil All-Suite Resort Hi, Robin. Thank you for taking the time to review your stay at Club De Soleil. We are committed to the highest standards of quality and customer service, and regret to learn where your experience fell short. We are happy to address issues as they arise, such as the challenge with your air conditoner. Please permit us to clarify the jetted tub issue. When our front desk agent told you we have jetted tubs in all rooms, she was referring to our Club 2 units and not Club 1, which has hot tubs in one-bedroom units but not in the studios. We apologize for the confusion and wish we had met your expectations.
"no sound proofing"
Can hear everything from other roomsGenuine Hotels.com guest review
Response by Club De Soleil All-Suite Resort Thank you for visiting Club de Soleil. We regret we did not meet your expectations and apologize for the noise disturbance. Our walls meet standard industry construction requirements but have no extra soundproofing. We would have happily relocated you, occupancy permitting, to another guest unit had we been aware of the disturbance. Once again, we apologize for the inconvenience.
"Don't do it"
The room looked and felt dirty. I wouldn't suggest this to anyone.Genuine Expedia guest review
Response by Club De Soleil All-Suite Resort Hello, Sally. We apologize for the condition of your room and regret it was released to you as described. Our housekeeping standards usually merit excellent visitor remarks, and we are truly sorry that was not your experience.
"Great Place to stay off the strip!"
Place was roomy for 4, and very clean. staff was friendly and very helpful. would definitely stay here again!Genuine Hotels.com guest review
Response by Club De Soleil All-Suite Resort Hi, Michael. Thank you for taking the time to review your stay with us. We appreciate your generous remarks and are happy to know you would stay with us again. It is great to hear you found our staff friendly, and that we met your expecations for cleanliness. We look forward to seeing you soon!
Bad, they promise WiFI, not trueGenuine Hotels.com guest review
Response by Club De Soleil All-Suite Resort We apologize you experienced challenges with our Wi-Fi. We are currently in the process on doing a complete overhaul of our in-room Wi-Fi with AT&T. We are confident that updating our older equipment with new, top-of-the-line equipment will greatly reduce any challenges you have with Wi-Fi on future stays. Thank you for taking the time to provide the feedback.
They had shuttle service to the strip. And comfy beds.Genuine Hotels.com guest review
Response by Club De Soleil All-Suite Resort Hi, Treva. Thank you for sharing. We hope you will return soon to enjoy our comfy beds and shuttle service to the Strip.
"club de sloie"
The hotel was a second rate hote. I thought I was staying at a 3 star hotel when in fact i would give it one. They only clean your room every 4 nights. The rooms have the worst sound proofing I have ever had in all the years I traveled, there are gaps at the bottom of the door an inch tall. I asked to get a room that had better walls and was told I […] can have one for an extra 50 dollars a night. Hotel staff was unresponsive and unprofessional. When I was checking in they were complaining about a chinese person who called and making fun of the way they spoke. The check in process took twenty minutes. late Chaeck out was an extra 30.00. I called with requests never to be answered. All in all I feel I did not get what I paid for. Place is a scam! Read moreGenuine Expedia guest review
"nothing to write home about"
Everything was great but they only clean the room once a weekand its across from a trailer park. The first night upon check in the police had to be called because someone from the trailer park had broken into some of the condos. We checked out and went to a hotel on the stripGenuine Hotels.com guest review
"Good Off Strop Location"
Staff good and room good. Did not know there was no daily room service.Genuine Expedia guest review
"Excellent Service_Maintenance Concern"
No water in the shower. Working on it and had to order parts but failed to put in system. Should not have put me in the room. Had to relocate me at 6am in the morning. Front desk and maintenance super helpful, just disappointed to wake up to this issue.Genuine Hotels.com guest review
Billed as a suite at a time-share I was disappointed to find the room very small and the "kitchen " a counter next to the bathroom with a microwave, cheap coffee maker and a tiny refrigerator where I couldn't stand a 2 liter Pepsi in the door because it was too narrow. They did not replace the "coffee supplies" or clean the room once during our three […] night stay. Read moreGenuine Expedia guest review
Just a little ways off the strip enjoyed the facility's and the shuttle to the strip real cleanGenuine Expedia guest review
"Nice hotel to stay"
In room wifi did not work which is a big disappointment.Genuine Expedia guest review
We had a great time there. This was our second time staying there. Even brought our grandchildren over to swim in the pool.Genuine Expedia guest review
"Very Good 'Off-Strip' Hotel"
This is a very good Hotel, which is 'off-the-strip' just a a few minutes drive up Tropicana West. Don't let the West of the Freeway/Strip location fool you, this Hotel is Pri-mo. Not over priced and Secure. If your a grounded person about your expenses, this is the Hotel for you.Genuine Expedia guest review
"Great get away off the strip"
We really enjoyed our stay. Very friendly staff. Great room.Genuine Expedia guest review
Ok. Not much accommodations. Awful breakfast service.Genuine Hotels.com guest review
"Close to strip and very affordable"
The hotel was very clean and the beds were very comfortable. Very quiet, spacious rooms, free parking and easy to get in and out. The hotel offers a free shuttle to a couple of casino's on the strip so if you're looking for a more quiet/relaxing trip this is a great place to stay. They also have two gas grills so cooking outside and enjoying the outdoors […] is an option. Would definitely stay there again. Read moreGenuine Hotels.com guest review
"Too far form strip"
too far off strip great shuttle service staff pleasant , room basic tv reception awful blurred screen , tub jacuzzi didn't work , no room service , never got room cleaned apparently you only get bed made every other day will never stay here againGenuine Expedia guest review
"Clean and spacious"
Had all amenities that were offered. Bed sank to the middle and was not supportive.Genuine Expedia guest review
"no wifi in the rooms"
The breakfast does not deserve this name. I the hotels would spend a little less money on the reception room and more on essentails like w working Wifi or better breakfast, the rating would go up.Genuine Hotels.com guest review
Club De Soleil was great and Hotels.com credit made up for the last customer service experience.Genuine Hotels.com guest review
"Lots of room"
Great spot with free shuttle to the strip, lots of amenities like heated pool and activities room. We had our four kids and the mother in law and we all fit just fine in the two bedroom suite. It;s great to have the suite with this many people, that way you can cook and do activities in the room. Rooms and hotel in general was very clean and quiet.Genuine Hotels.com guest review
"Don't count on a Bagel for Breakfast."
Had to wait around to check in, although the Hotel did offer us some water. In the morning we went to the lobby for a bagel for breakfast and in a tiny room there was a lame excuse for any Bagels. There is a two hour window to get your Bagel and we were there within the first hour and they were out, with the exception of one stale one. No exaggeration, […] it was a terrible attempt to say they offer Bagels for Breakfast. Read moreGenuine Expedia guest review
"Not a "Hotel" But More Like a Time Share"
Overall, I'd rather pay more and get more. Good: Refrigerator, microwave, price. Bad: Poor lighting in handicap parking area, not secure (lock was broke on entrance door near room), housekeeping only cleans every 4th day, TV reception/picture awful and no premium channels, very thin walls, front desk wasn't friendly or helpful during check-in, necessary […] parking pass not provided during check-in (had note on car 3rd day about pass), no one available to assist with luggage during check-in, I wouldn't recommend this for more than one day, if you need some rest, or if you are disabled or elderly. Read moreGenuine Hotels.com guest review
"Las Vegas 2013"
We were not informed that the Club had two separate properties when we made the reservations. We were dropped off by our limousine driver at the second property however it was closed and we had to walk with our bags to the primary property, this was about a half a block walk. This needs to be clearly identified by the hotel owners toward their guests. […] It was almost midnight, extremely windy and cold outside, it was not a pleasant walk. The next day we saw another person taking the same walk we took so this seems to be a common occurrence. Read moreGenuine Expedia guest review
"Further from the strip than you think."
We chose this hotel because it was a decent price and was 3 miles from the strip. In Vegas, 3 miles might as well be 30. The hotel is very quiet - it seems more like Simi Valley than Vegas, which might be fine for some but wasn't the experience I was looking for. Check-in is 4 and check-out is 10...If you want any coffee, be prepared to be up at 8. […] This is your grandma's Vegas. The walls in the rooms are so thin, we were awakened at 7 am by some guy checking his Facebook page and talking about it. He might as well have been sitting on the end of our bed. When we asked for late check-out, we had to pay an extra $20. And there was a roach on its back in its death throes when first got in our room. Read moreGenuine Expedia guest review
We called the night before our stay to verify that we had a smoking room reserved. The lady I spoke with noted everything and said I was all set for our smoking room. Upon arrival we were told there were no smoking rooms available because they ALL were being re-carpeted. We were very disappointed and asked why we were told the day before that our smoking […] room was reserved. And not once did we see any type of carpet being removed or any work being done on any rooms. Overall the room was nice and we liked that it had a balcony. The pool was small (but deep...7ft i think?) and Looked as though it hadn't been cleaned in a week. There were lots of leaves on top and a few patches of dirt on the bottom. Not sure if I'd choose this place again... Lack of customer service really ruined it for us. Read moreGenuine Hotels.com guest review
My stay was amazing I will stay there again and this will be only where I stay !!!!Genuine Hotels.com guest review
"Staff extremely unfriendly!"
Supervisors had no control over staff..requests were ignored..staff when forced to respond to requests all approached guests with the attitude of "we dont do this here, we are a condo not a hotel. Staff makes you feel uncomfortable..Genuine Expedia guest review
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