"Not a "Hotel" But More Like a Time Share"
Overall, I'd rather pay more and get more. Good: Refrigerator, microwave, price. Bad: Poor lighting in handicap parking area, not secure (lock was broke on entrance door near room), housekeeping only cleans every 4th day, TV reception/picture awful and no premium channels, very thin walls, front desk wasn't friendly or helpful during check-in, necessary […] parking pass not provided during check-in (had note on car 3rd day about pass), no one available to assist with luggage during check-in, I wouldn't recommend this for more than one day, if you need some rest, or if you are disabled or elderly. Read moreGenuine Hotels.com guest review
"Las Vegas 2013"
We were not informed that the Club had two separate properties when we made the reservations. We were dropped off by our limousine driver at the second property however it was closed and we had to walk with our bags to the primary property, this was about a half a block walk. This needs to be clearly identified by the hotel owners toward their guests. […] It was almost midnight, extremely windy and cold outside, it was not a pleasant walk. The next day we saw another person taking the same walk we took so this seems to be a common occurrence. Read moreGenuine Expedia guest review
"Further from the strip than you think."
We chose this hotel because it was a decent price and was 3 miles from the strip. In Vegas, 3 miles might as well be 30. The hotel is very quiet - it seems more like Simi Valley than Vegas, which might be fine for some but wasn't the experience I was looking for. Check-in is 4 and check-out is 10...If you want any coffee, be prepared to be up at 8. […] This is your grandma's Vegas. The walls in the rooms are so thin, we were awakened at 7 am by some guy checking his Facebook page and talking about it. He might as well have been sitting on the end of our bed. When we asked for late check-out, we had to pay an extra $20. And there was a roach on its back in its death throes when first got in our room. Read moreGenuine Expedia guest review
We called the night before our stay to verify that we had a smoking room reserved. The lady I spoke with noted everything and said I was all set for our smoking room. Upon arrival we were told there were no smoking rooms available because they ALL were being re-carpeted. We were very disappointed and asked why we were told the day before that our smoking […] room was reserved. And not once did we see any type of carpet being removed or any work being done on any rooms. Overall the room was nice and we liked that it had a balcony. The pool was small (but deep...7ft i think?) and Looked as though it hadn't been cleaned in a week. There were lots of leaves on top and a few patches of dirt on the bottom. Not sure if I'd choose this place again... Lack of customer service really ruined it for us. Read moreGenuine Hotels.com guest review
My stay was amazing I will stay there again and this will be only where I stay !!!!Genuine Hotels.com guest review
"Staff extremely unfriendly!"
Supervisors had no control over staff..requests were ignored..staff when forced to respond to requests all approached guests with the attitude of "we dont do this here, we are a condo not a hotel. Staff makes you feel uncomfortable..Genuine Expedia guest review
"Great Deal!!!! Amazing rooms"
Great value. 70 bucks for a suite with a full kitchen and washer/dryer. You would pay 300 for a room like this on the strip. Only a few minutes to drive to any of the hotels on the strip via Industrial.Genuine Hotels.com guest review
Very comfortable suite ... totally Like !!Genuine Hotels.com guest review
"New favorite hotel"
Great rooms, close to the strip, staff takes too long to check in.Genuine Expedia guest review
I used to be a las vegas local and this place had the amenities of a big hotel with the comforts of home. The staff was superb and the stay was extremely relaxingGenuine Hotels.com guest review
"Front desk scary room clean"
Nice room. It was clean and large. The only area of opportunity is that you checkin in a rundown front desk and then drive to section 2. I figured as long as the room was nice I was happy and the room was nice.Genuine Hotels.com guest review
The night staff was taken back by our appearance but we were on road for 8 hours straight.Genuine Expedia guest review
"Good value, off the Vegas strip"
We went to Vegas for a family wedding. There was no shuttle from the airport to the hotel. There was a shuttle to a grocery store and to the strip. Hours for that were good and the bus drivers were prompt and courteous. Rooms were OK, but some of the features were cheap, i.e the microwave and such. The AC only kept our room cool when the fan was on […] constantly, otherwise there was a big difference in temps between one side of the room and another. It was a good value as far as price compared to being on the strip. Read moreGenuine Expedia guest review
"You're Gonna Wanna Stay Here!"
I can't say enough about how much we loved our stay here. Big Beautiful room that was quietly located just minutes off the strip. I will never stay on the strip again. Pool and hot tub are in a beautiful courtyard area. We're coming back!Genuine Hotels.com guest review
my stay was nice but you could here everyting from the next room. They were loud all night. The staff was very polite.Genuine Hotels.com guest review
"Home Away From Home"
This is a great Hotel for someone looking to have that home feeling. It is far away from the strip and the noise when needed. But close enough to the action when wanted.Genuine Hotels.com guest review
everything was wonderful, just the front desk (check-in) have to be more friendly and MORE smiling, first impresion counts a lot.Genuine Hotels.com guest review
Far from strip, charged for everything, cost was a joke.Genuine Hotels.com guest review
"An average place"
If you like to stay off of the strip and dont care about amenities, this place is decent. The decor is a bit old and the place looks like an apartment building turned hotel. The room was clean and comfortable but because it is a timeshare resort, there is no maid service unless you stay for a week (it would have been nice if somebody told us that prior […] to leaving). Bagels and coffee in the morning are a joke so plan on buying breakfast. You can hear everything through the walls so being woken up by maintenance staff talking in the A.M. or my neighbors crying child was not fun. So basically if all you are looking for is a nice bed for a decent price and no vegas traffic, this is your place. Read moreGenuine Hotels.com guest review
Other guests entered our room at midnight with a functioning key "because of a computer problem"; on arrival, there was a big bug in the bathroomGenuine Expedia guest review
"they could use better people"
front desk personal could be a little more relaxed and friendly.. they wont even allow an hour late check out without being charged.. ridiculousGenuine Hotels.com guest review
"Not as pleasant"
We got to our hotel and it looked nice, however after going Into our room, there was trash in the trash cans and was not taken out. There was no service what so ever. The only upside we weren't in the hotel most of the time. I wouldn't recommend this hotelGenuine Hotels.com guest review
"Good Hotel Facility"
Good Hotel Facility but Lack of Personnel, Nobody show for room service and laud noise late one night.Genuine Expedia guest review
"Big room for the price, not too far from the strip"
Each taxi ride to Cosmo cost less than $15, but having a two bedroom, 1000+ sq ft. suite for a fraction of the price of the strip makes it worth it. They do provide a free shuttle to New York New York and Mirage. The extra time to get back and forth was not a huge deterrence for me.Genuine Expedia guest review
This was our first time off the strip. We liked the area. Grocery stores, banks and cafes. It was more like staying at home. We missed the shuttle going back to room on Sunday by 2 minutes. It stops and leaves fast. So plan on showing up early or get caught paying for $20 cab like we did. We liked the room and it had a comfy bed.Genuine Hotels.com guest review
This was a short visit to Vegas and we have stayed here before but it seems as this time around the specific room we had was worn out. The sliding door did not lock, thankfully we were on the third floor. The bed was broken!! Once you sit on it it sank!! We wish that there were linens available since we did not pack blankets. The staff were all very […] nice! The electric key entry did not work well as we had to keep going to the front desk for it to be re-activated. The condition of the room was more of our concern. Our room really needs some serious TLC!! Oh and not to mention that the walls are very thin, granted we were on a short vacation we did not expect to be woken up at 6:00 am by our neighbors headboard!! Read moreGenuine Hotels.com guest review
"A good resort for family"
It's the best alternative for families who are interested in staying in more spacious place, they are little far from the strip but they have shuttles every one hour till midnight to drop/pickup. If you choose a cab it costs $10 bugs to get to the Strip. It's luxurious and I would recommend this place for families, who want to cook there and spend time […] in Vegas. The hotel room kitchen includes all the dishes, plates, bowls, silverware, refrigerator, microwave etc. Read moreGenuine Hotels.com guest review
"Great hotel! Very close to all activities..."
I booked a room on line, once we got to the hotel to check in there was mix up! All travelers nightmare!! the staff there very polite and accommodating! The manager very nice took over & care of the situation! Very nice place. From the over all appearance, staff, security, location & feel of the place. Almost like being @ home! I will return & would […] recommended! Read moreGenuine Expedia guest review
"Good and Bad"
I am a business owner and brought a team to vegas for work and a little bit of play. We arrived just an hr before check in which for this resort is 4pm instead of 3pm at other hotels. We walked into the lobby were rudely greeted by a young man who went forward with checking us in, however he told us we could not actually check into the room until 4pm […] unless we wanted to pay extra per room. When I intervened and asked a simple question of if the rooms are already clean and you are assigning us rooms, isn't it at all possible to check in early? he replied with a stern no! When his colleague a nice young lady came to assist since we had 2 rooms, she insisted that it should be ok to check us in early and that she would check with her supervisor to make sure. The young man without any common sense in his immature mind told her "I don't care, I'm NOT going to do it". This was said right in front of us with no care whatsoever if we heard it. He didn't care that we just drove from california (4 hour drive), he didn't care that we were spending over $2,000 for our stay, and he didn't care if we heard anything he said that was towards us. Luckily the young lady went ahead and check us in anyway so we did not have to wait until 4pm, and the rest of the staff was very courteous. I strongly feel that this "immature child" should either be let go or put in a position that humbles him quite a bit. We came to learn from the staff that this is how he always treats customers. Read moreGenuine Hotels.com guest review
"Get What You Pay For"
I traveled for work so my hotel selection was limited by both location and budget. This hotel seemed to be the closest match. My room was surprisingly nice and updated. The front desk staff person with whom I had to interact on two days was not friendly nor accommodating. I was hit with an unexpected "resort fee" upon checking in (I don't recall seeing […] that posted on Expedia anywhere). In the midst of my stay, they decided to change out all of the locks on the doors. I was not informed of this and was left to hang out in the lobby during this time. Shower was lukewarm both days. When asked if they were having hot water issues, I was simply told no. Poor insulation between my ceiling and floor above - was awoken multiple times to activity above. Read moreGenuine Expedia guest review
"Arthur's Birthday Celebration"
We really enjoyed our stay at Club de Soleil! The room was very clean and comfortable, and the mini-fridge was an added bonus, because ice chests can tend to be messy. We liked the friendliness of the staff and the hotel guests vacationing at the same time were friendly as well. We liked that Club de Soleil was located close to stores, such as Target […] and Walmart, and that coffee and bagels were served every morning complimentary! Read moreGenuine Hotels.com guest review
"vegas get away"
The pool was open 24 hrs and we can borrow dvd movies for free. The only thing we didn't like was being charged an extra 25 dollars for checking in at 3 pm which is only 1 hour before their check in time ( 4 pm ).Genuine Expedia guest review
"KID FRIENDLY/CLOSE TO STRIP"
VERY RELAXING!! POOL WAS GREAT. GAME ROOM FUN FOR KIDS. I THOUGHT THIS WAS A GREAT OFF THE STRIP HOTEL/SUITE!Genuine Hotels.com guest review
We loved being off the strip...shuttle dropped us at the New York New York! We will stay again...thanks for a great guy weekend!Genuine Hotels.com guest review
We had so much fun...met some amazing people staying at the resort.Genuine Hotels.com guest review
It's great for the room size and comfortable. But there is no free internet in the room, no free breakfast.Genuine Hotels.com guest review
"Good for your pocket"
Away from the strip. Quit area and good location. Will stay again.Genuine Hotels.com guest review
"Stay was great everything about this hotel was a+"
Only stood there for a day but it was prefect in every wayGenuine Expedia guest review
Good- liked that the pool was always available!Genuine Hotels.com guest review
Hotel was great, room was wonderful and we were complimentary upgraded at check in. Only bad thing was that we weren't told at check in that check out was 10:00 am so we were expecting the earliest to be 11:00 and in no rush. The maids kept trying to come in at 10 and then finally told us we had 15 minutes to leave or woulld be charged another day. […] It all worked out. Read moreGenuine Hotels.com guest review
"Excellent place to enjoy the day relaxing"
I was not sure when I booked this place online but would definitely stay here the next time I visit Vegas. Though lil away from the strip, there are free shuttles one can take from the hotel. I stayed in a junior room with kitchen n it was very clean, had all the amenities inside, felt bad that I didn't have more time to stay there.Genuine Expedia guest review
"Best service people"
Even though the lady from New York was learning the computer her time and energy towards me and my girlfriend made us loyal customers for life!Genuine Hotels.com guest review
The air conditioning was really loud in the room. The rooms were suites that were separated by a door so we could hear everything from the room right next door. Our neighbors had two kids and they played their TV very loud. It is a $15 cab ride to the strip. The shuttle was nice but it makes several stops so it takes about 20-30 min to get to the strip […] and it only stops at two major hotels on the strip. The people working at the hotel were all very nice and helpful. The coffee and beagles in the morning were good. Read moreGenuine Hotels.com guest review
Hotel is very nice. Very clean and very personable front desk crew. It's relaxing with a nice pool and a nice tropical look environment.Genuine Expedia guest review
"ADDITIONAL FEES, WHY???"
I was asked by the hotel staff to provide additional information other than the normal registration number and photo ID. I stated that I can provide the registration number and that they should be able to figure it out on their own. then I was told to send them the confirmation number via e-mail because they cannot find my information by the registration […] number alone since the information gets updated only once a day. I was ALSO asked to PAY AN ADDITIONAL $6.00 FEE for some type of facilities service fee. I was too tired to argue so I just went ahead and payed the fee. I later looked for the contract that I agreed on with expedia and it made no mention of additional fees. SO WHY WAS I ASKED TO PAY ADDITIONAL FEES??? Read moreGenuine Expedia guest review
"hotel was nice service was horrible."
Don't even bother asking for a late check out they will say no automatically. If your not out of your room by 10am they will harass you and send security to get you out. Even though I spoke to the front desk repeatedly letting them know that I would be checked out by 11am since I didn't even arrive back to my hotel til 10 that morning. Within that hour […] they called me 3 times and sent people up to tell us to leave the room. I told them repeatedly that as soon as we got our stuff together we were leaving. That wasn't fast enough for them. Its not even like the hotel was booked it was a Monday! Bottom line absolutely most horrible customer service. Usually hotels try to accommodate their hotel guests. Well not this one. Shuttle bus to the strip sucks too always late. Don't stay here! Not worth it! Read moreGenuine Hotels.com guest review
"Good deal for the money."
No complaints all was as advertized. Clean and well run.Genuine Expedia guest review
We boyfriend and I enjoyed our stay. Very cleans and nice I would recommended it to our friendsGenuine Hotels.com guest review
"Great for the price"
A bit disappointed with the cleanliness of the pool area & outdoor area of the hotel. The price was very good as compared to similar locations in Vegas. I have stated here before a couple years ago, but can tell that the place is starting to look run down & unkept on the outside common areas. I hope they "clean up" the outside as I enjoy staying he […] re. Read moreGenuine Hotels.com guest review
"Great Great Great"
We had a one bedroom suite. Was like an apartment. Had everything we needed. Beautiful room with very nice bed. We used the kitchen to prepare meals. Why would you want to stay on the strip when you have a room twice the size for half the price? Plus they have a free shuttle to take you to the strip. No parking problems.Genuine Hotels.com guest review
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