Explorers Hotel at Disneyland Paris - Aulnoy

A large portion of the hotel was under construction which made our stay very inconvenient. Walls were thin and not very sound proof so we heard kids and families running, laughing, and talking in the hallways very late into the night. For several hours in the afternoons - there was no place to get food and there is nothing nearby to walk to. Regular […] swim trunks for boys were not allowed so we had to buy speed-o type swimsuits from a vending machine at the pool so the boys could swim in the pool. Wi-Fi did not work in our room - we had to go to the lobby. Service in the restaurants was mediocre and the gift shop and restaurants were not always open in accordance with the published "open" hours. Front desk staff were somewhat helpful but gave misdirection a few times and did not disclose information (such as a breakfast box being available, if reserved) when I requested a 5:30am taxi reservation. We would not return to this location - although the kids loved swimming in the pool every night. Read more

Genuine Hotels.com guest review

This hotel has a great location for going to Disneyland. Not anything else. The rooms were just ok. They were clean. But the power went out one day and the TV never worked. The shuttles were unreliable and didn't even come at the times hotel staff said. The pool was only open a few hours in the morning and a few in the evening. Never got to swim. The […] free wifi was spotty and only worked 10% of the time. The food in the captains library was excellent. Breakfast was pretty good too. The staff were nice. I would probably take the kids back. They had a slide and an arcade, and play area. I just hope they could simplify their wifi process and keep the pool open during the day. Read more

Genuine Hotels.com guest review

The toilets were extremely foul smelling, which resulted in a strong aroma of septic pervading the room. Despite our placement of the "Do Not Disturb" sign on the door, the hotel cleaning staff completely disregarded it, and entered the room, failing to adequately clean it each time.In fact,they do not clean the rooms at all. Obnoxious noises of children […] running the length of the hallways and slamming doors, disturbed us late at night throughout our stay. The heaters in the room also broke leaving us to endure the freezing cold with three kids. Read more

Genuine Hotels.com guest review

Basic European hotel, the rooms are no frills. Morning buffet good start to the day, not your typical American breakfast light but filling. Bring your own washcloth if you are accustomed to using one. Kids would enjoy the pool area. Shuttle service was very good.

Genuine Expedia guest review

I'm surprised Disney put their name on this hotel. The room was the size of a large closet, for a family of 4, we could barely move in the room. There was a tiny bathroom in which the only outlet did not work. There were no hand towels or wash clothes or soap to wash your hands! There was one restaurant that opened for breakfast and a few for dinner. […] Not much choice and very expensive. The pool was fun but they charged 2,00 euros per each towel, and you could not use the ones from your room! The staff was friendly at the front desk, but the house cleaning staff was inadequate! Not only did they not change the sheets the next day but we still did not get towels and soap we needed. It was so disappointing! They had a video game room that was outrageously expensive. They made it seem like it was a great hotel for families and it was nothing I would ever stay at again much less refer to a friend. Beware military community! Do not get caught up in the pictures online or the decent cost. You can find something better for your family!! Read more

Genuine Expedia guest review

By American standards, Hotel 6 is 10x better. This place has skinny mattresses on spring boards. Hotel's restaurants all closed except for 1. Pizza they make comes in a pile of manufactured dough with tomato paste to which full of himself cook puts cheese on top and shoves it in the oven. Stairwells dirty with pigeons droppings living there. Maintenance […] begun to drill concrete floors while we were in the room. We hear masonry bit pounding against the concrete for several hours. Read more

Genuine Expedia guest review

some of the negative reviews gave me pause before we went, but we found this to be a perfect place to stay when doing Disneyland. Close, convenient, comfortable, and clean. The staff was friendly and efficient. The indoor play area, private ship, and especially the pool with water slides were huge hits with my kids. We'd stay there again happily.

Genuine Expedia guest review

There was no one to help with my bags and I was traveling alone with a 2 year old so it was not easy to manage the bags and my daughter. I could not find my room and no one was available to ask. A very kind maintenance man finally helped me. House keeping tried to enter the room several times when I was on the toilet and I had asked them to wait several […] times! How embarrassing! The pool could have been warmer. There was little to no services. This hotel is very very self service. Once you did find a staff member at the hotel however they were very helpful and friendly. I thought that this hotel was part of Disney and when I showed up at the park at 8:00 ready to enter with my 2 year old we were both very disappointed that we could not get in until 9:30. They should make it clear that Explorers is not an official Disney Hotel. Read more

Genuine Expedia guest review

Great location. Bus service to parks is efficient. Breakfast included was just ok.

Genuine Expedia guest review

We had no plans to visit Disneyland Paris, but stayed here because it was the only place I could find close to Paris that would accommodate a family of 5. We stayed in a two room suite with 6 beds. It worked out well. The free shuttle bus took us directly to the train station where we purchased 3-day train passes. We could ride all trains, subways and […] busses unlimited. This way we saw all the major Paris sites quite easily as the train system is fantastic. I would highly recommend staying at Explorers even if you don't do Disney. The free breakfast buffet was a bonus, as was the swming pool. Read more

Genuine Expedia guest review

This was a nice hotel. The staff was very attentive and willing to help all the time. The shuttle to Disneyland was a nice addition. Very family oriented!

Genuine Hotels.com guest review

Crampt , small room with no toiletries. Kids running the hallways at night yelling and banging on doors.The luggage cart was so dirty that my hand stuck to it.Desk personel were terrific , but other employees were abrupt and nasty. Building needs ALOT of mantainence . Hard to bvelieve that this is a Disney affiliate property.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

The hotel was well located and since it had free shuttle/buses to the park every 20 minutes it made it very convenient. The beds were uncomfortable but other than that I really enjoyed it.

Genuine Hotels.com guest review

When we arrived my room was ready which I was very happy about considering other comments. Room was clean and comfortable. Hotel is a little out dated but decent for the price. Plantation restaurant host and cleaning staff were extremely helpful. Bus shuttle service to the parks were awesome...how my boys put it. :) Overall, the whole week experience […] was great! I couldn't have ask for a better Disneyland Paris vacation. Read more

Genuine Expedia guest review

The staff was great, the food was fine, the location was excellent. The pool and play areas were clean and fun for my children. I was disappointed that there was mold in the caulk around the tub.

Genuine Hotels.com guest review

rooms too little in space confortable beds missed a mini bar fridge important with kids need AC in summer

Genuine Expedia guest review

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Genuine Hotels.com guest review

Service is zero , restaurants provid normal meal ( just pizza and continital breakfast)

Genuine Expedia guest review

Super easy to entertain my 4yr old with a kids club and a pool. Vending machine at pool has swimsuits, floaties and nose/ear plugs etc. Must have own towel or pay 2E. Buffet for breakfast is only 4-5 different types of bread ( staple of france), a couple of yougurts and some fruit. Hotel staff incredibly nice, had a small problem and they gave us a […] complimentary late checkout until 4pm. Kids club includes pirate ship and jungle area...pizza place open till 11pm and pizzas were 11E with huge amount of fries for 4E Read more

Genuine Hotels.com guest review

Unfortunately i Chose this hotel because of the price but one more time i understood that price is not everything if it is compared with cleanliness and hygine. Because of my jon i had a lot of chances to stay in different types of hotels but pls beleive me that i ve never stayed like this one. Breakfast was aweful, most of the plates, forks and spoons […] were dirty as they have not washed. Coming to the staff, they just only have knowledge of the things which are written on the brochures. İf you ask about the taxi prices they just read the things instead of trying to help you. Shuttles : yes the hotel have suretle in everything 15 mins. But the worst thing is about night shuttles because when disneyland closes late@night you have No chance about shuttles where other hotels have shuttles very late at night in every 5 mins Read more

Genuine Expedia guest review

Good hotel. However, the food was really bland and way overpriced.

Genuine Expedia guest review

Great location, great rooms. However, my car was vandalized and the hotel desk would not tell me how to call the police. They gave me an incident report and a map to the local police station who would not do a police report without an interpreter and would not tell me when to come back or how to get one. Frustrated!

Genuine Hotels.com guest review

Travelling with a family of 6 wasn't easy but staying at Thomas Cook Explorer Hotel made it easy for us. Conviniently located to Disneyland, very good room for large family, reasonably priced, frequent shuttle bus service to and from Disneyland, very impresive indoor swimming pool and activities. Hard to find a fault at this hotel. We loved it.

Genuine Hotels.com guest review

We thoroughly enjoyed our stay at Explorers. As parents of 3 small children, European travel is always a challenge. Our suite at Explorers was inexpensive and had plenty of beds for all of us. Mostly our kids were thrilled with the huge pirate swimming pool and ballroom play area. Location was excellent and shuttle only took 5 min to get us to Disneyland, […] which was also the metro station, so convenient. Plenty of parking, breakfast was decent. But mostly, it was a relaxing atmosphere that allowed kids to roam and play, our littlest kept begging to leave Paris and go back to the hotel! Only complaint would be the mattresses, fairly thin and stiff. Read more

Genuine Expedia guest review

The hotel is very much like a Great Wolf Lodge without being over the top. Rooms are large, clean and comfortable and the bus service to the Disney parks and the train station was fantastic. The biggest drawback was that the Disney parks were little more than a glorified Six Flags filled with lots of smokers. That said, if you are traveling to Disneyland […] Paris I recommend this hotel. Read more

Genuine Hotels.com guest review

The hotel is fun for kids and right next to Disneyland Paris, but the beds were horrible. They have thin mattresses that squeaked every time you moved. The pool is fun and has 2 great water slides, and there is also a kid play area that is fun. We ate at the buffet and it was good - the desserts were particularly good.

Genuine Hotels.com guest review

I was somewhat disappointed with the hotel. It was totally geared for kids--something not clear in its advertisements. For a family, it would be better. The rooms felt like dormrooms, the bathtub had black mold, and the carpets looked like they were never vacuumed. I was there a week, and I know they were not vacuumed in that time. There were no top […] sheets, so the comforter was directly on the person and that certainly wasn't washed. The breakfast was ok, but the dinner was only buffet--no a la carte option. Read more

Genuine Hotels.com guest review

We got a good price for our room at this hotel. The location is close enough to the Disney park and train station. Our room was spacious enough, and the beds were comfortable. The bathroom was disgusting. Mold, mildew and dirt were present... not just from a missed housekeeping, but ongoing neglect. Light bulbs were burnt out and not replaced. Luckily, […] we were not there to remain in the room all day. It served its purpose, and we did sleep very well. But the state of the place is fairly run-down. It's a fine place if you get a deal, but I wouldn't pay full-price. Read more

Genuine Hotels.com guest review

Stayed for 4 days alot of things broken in the hotel and room and not welled maintained, breakfast consisted mainly of bread and a few fruits and cereals and yogurts. If you love bread this is your place to eat!. (suggestion if you take one of the breads and use the cheese and ham cubes and warm it up in the microwave it is pretty good) but you need […] to wait in line for the microwaves they have 2 for about 150 people. My grandson loved the pool and the slides and the pool was warm I think the worst is that you need to pay to use a towel and locker at the pool. You could take one down from the room though but the hotel only gives you 1 towel per guest in the room..WOW... towel shortage? Needless to say at this point..Not impressed but it was a place to lay down to sleep at night after a long day at Disneyland . If you want to visit the city of Paris. Take the shuttle from the hotel (very Convenient) to the Metro station in front of the park under 10 Euro for an all day pass you can hop on and off all day and see what you want to and 3 and uder are free it is pretty easy to get around and such a beautiful place to visit. make sure to take one of the many boat tours they have it is beautiful and not to pricey to do. Bottom line. If you are American and or if you have visited the US and are familier with the motel chain Motel 6, this is comparable..bare minimum no bells and whistles not to dirty and OK only if you need a place to sleep. Loved my visit to Paris and Euro Disney. Read more

Genuine Expedia guest review

We arrived for a 3 day weekend with our older children. We intended to go to Disney on one day and spend the other two in Paris. The room was big enough for all 4 of us, the beds were comfortable, and the room was cleaned everyday. The staff was helpful and friendly. Transportation to Paris was simple and inexpensive. The only complaint I have is that […] in the fantastic pool area, there are no chairs for the adults who do not want to swim to sit on. We would definitely stay there again if we were goin to Disney. Read more

Genuine Hotels.com guest review

no air conditioning, no shampoo, poor quality of towels, had to rent pool towels, convenient to disneyland paris with good bus shuttles, grounds well maintained, pleasant atmosphere, check-in service poor, front desk service very poor, in order to get information for other tour services had to go to the New York hotel at disneyland, restaurant staff […] was very helpful, and the outlet shop cashiers were very friendly. Read more

Genuine Expedia guest review

We enjoyed our stay at this hotel. The room was small but comfortable. The mattress was well decent not the softest I have had but not horrible. It was wierd that the toilet was in one room and the shower and sink to wash your hands in were in another ( not very good for hygiene but do able.) My kids loved the pool. The breakfast was unremarkable, could […] of had a better selection in my opinion. The location was excellent! Close to Disney and the train station if you want to go into Paris. We had a bit of a issue with the fact that I paid for a 6 person room but only got a 4 person room. There was only 4 of us but the kids would of prefered to sleep in a different room. I would definately stay here again. Read more

Genuine Hotels.com guest review

Hotel clean and convenient. No AC but that is not unusual for France. Excellent morning breakfast buffet included in price. Free parking but also on Disney Bus circuit. Near to all theme parks. Excellent room rate & free wifi.

Genuine Expedia guest review

Having visited all Disney locations in USA and being used to the great and friendly service associated to those experiences, this one was way far from even being mediocre. Staff at the hotel were not friendly in any way or fashion, service was marginal at best. The hotel was not clean and food was the worst I have ever seen. I think prison inmates at […] San Quentin eat better and have better choices. Staff only talked french and trying to get extratowels and pillow for the kids was an adventure. Phone at front desk was never answer, and I called 27 times. I needed ice and asked for a pitcher of ice and they charged me 10 Euros for the ice. The only good thing was the location, near the parks. The excesive cost or the rooms per night did not compared with the poor service, unfriendly staff and marginal food and quarters offered by the place. Read more

Genuine Expedia guest review

The hotel was clean and close to Disneylnd, Paris. We were happy that a free shuttle ran to and fom Disney regularly. The hotel has a nice pool which the kids loved. The hotel is very busy with many families so there is a lot of noise including banging of doors throughout the night so the hotel is not recommended if you are looking for a quiet getaway. […] We were a bit disappointed with the breakfast - it was obviously done to cater for the masses of guests in the hotel. Overall fairly good value for money bearing in mind the many times more one would pay to stay in one of the hotels inside the Disney parks. Read more

Genuine Expedia guest review

The hotel team were friendly, Location great. Very good family atmosphere. We had great time.

Genuine Expedia guest review

Great hotel. The concierge from Manchester was wonderful. The rest of the staff was ok

Genuine Hotels.com guest review

The hotel is conveniantly located by shuttle to Disneyland Paris, but I think next time I would like to stay closer to the park, as the bus still is not the best one as you have to wait sometime and its not good if you take the bus from the airport with alot of suitcases.

Genuine Hotels.com guest review

Just asome, great service!!!... Just becarefull in Paris, we got robbed near effiel tower. The rest just great!!

Genuine Expedia guest review

I had called the hotel and Hotels.com prior to arrival coz I knew half the european hotels had no air condition and was assured that they did. My room only had a ceiling fan and it was really hot. I spoke to the front desk and they promised to move my room to one of the four air conditioned rooms. My new room had air condition boxes that did not work […] and it was very uncomfortable. I ordered a movie which was supposed to be about 7 euros and they charged me 50 euros coz they said we had picked unlimited movie option which we did not for 25 eauros and they charged it twice coz we had a suite and two tvs even though we used only only one. that's about $100 for a lousy movie. The icing on the cake wa the internet service which though my husband paid for it on the spot cash, they insited we did not. After several minutes argueing, they took the internet charges off and stuck with one 25 euros for a movie. Not a good experience and I would not recoomend it. The pool was okay and the kids enjoyed that and the evening buffet is good too and a good value for the money. Read more

Genuine Hotels.com guest review

Enjoyed the stay. The pool was fun for the kids. The breakfast offerings were limited compared to our last stay at Dream Castle.

Genuine Expedia guest review

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Genuine Hotels.com guest review

No a/c in most of rooms. Was explained that this was a norm for "3-Star" hotels in Europe though on our trip we never experienced this again. Seemed like most of staff was a manager in training. Whenever you requested or mentioned by name someone who had "promised" you something that person was gone for the day or that the new person could handle. Was […] promised a suite..then told there were none even though we paid for one. Were put in a room with a/c but it didnt work. Were promised a mini fridge with refreshments but didnt get that till i mentioned it then they questioned me on who told them that. Toilet broke in new room so we were told to use lobby because maintenance had gone for the day. When we finally said enough was enough they found a suite..then said qiute plainly no refunds. I work for disney and this was hands done the worst property we have ever stayed at. Read more

Genuine Expedia guest review

everything was ok except the swimming pool,which has such an amount of Chlore and no ventiation that it becomes unconfortable.

Genuine Expedia guest review

Our family really enjoyed staying here. Our boys (5 yr old & 10yr old) loved the play area and especially the fantastic pool. They boys had a hard time leaving and hope to return soon. We live in California so it's a bit far to travel back any time soon. But we hope to return to Paris someday & staying at the hotel will definately be part of the plan. […] I highly recommend it to families with young kids. The shuttle to the Disney parks was great and on time. We enjoyed the breakfast buffet, but founf dinner a little too expensive, but you can order pizza for pick-up in the hotel or take the short shuttle ride to the Disney Village for other meal options. Can't wait to return. Read more

Genuine Hotels.com guest review

The buffet food was very bad. The Breakfast buffet was better.

Genuine Expedia guest review

We will definitely go back and stay here again if we visit Paris again. My husband and I had our 3 kids (ages 10, 7 & 1) and felt very safe and secure. We love the pool area as did our kids! We ordered pizza from the pizza area and loved it too. When we checked in they had given our room away to another guest, but made up for it 10 fold by putting us […] in a 3 room suite...if we go back to Paris and stay here I will request the suite again for the convenience of not having to hear our boys fight over space! Will give this hotel 5 stars on everything...room was clean, staff was friendly, location was great (we even walked back from Disneyland one night after 1 AM and still felt very safe on the walk back to the hotel). Read more

Genuine Expedia guest review

This is not a Disney property, it is ON Disney property. We were not told it was under renovation. That would have been tolerable but the hotel was filthy. The carpet in our hallway looked like it had not been vacuumed in months. There was thick dust at least 3 inches out from the wall and stains everywhere. The walls were in disrepair. They should […] have shut it down and done the renovations. Way too expensive for what it was. Would not recommend. Read more

Genuine Hotels.com guest review

Hotel looks a bit neglected, scruffy entrance , foyer a bit bleak. The room was fine though and all the staff very friendly, good value for money.The pool was fabulous my 4 yr old loved it , could have spent hours there. Shuttle bus to Disneyland good service,

Genuine Hotels.com guest review