Sheraton Krakow Hotel - Krakow

I enjoyed everything about Krakow. And the hotel was great.

Genuine Hotels.com guest review

Excellent. Staff and amenities outstanding

Genuine Hotels.com guest review

The hotel is very clean! If you request a room away from the atrium and are given that room upon arrival your stay should be quiet. If your room overlooks the atrium you will have noise from kitchen staff set up and break down of all meals. (Early morning or later evening noise.) The heat in the hotel is kept on high so you truly DO NOT need winter […] wear. The room service options are good and staff is very friendly. Read more

Genuine Expedia guest review

Sheraton is always guaranteed pleasant... it look likes even the hotel smells tranquility and comfort. Near of central market, touristic routes, castle... and the price was very pleasant also considering all the benefits.

Genuine Hotels.com guest review

On the positive side, many of the staff attempted to go out of their way to be polite, helpful and provide top service. This was especially true of the front desk, the door people and the staff in the main dining area. The maids were amazing and provided a spotless room. New linens for the bath & bed - overall high quality bed, mattress, pillows, flat […] screen tv, etc. Very close to Wawel Castle (a must visit site), taxis readily available, and right on the river. The adjoining neighborhood is undergoing a positive transformation. Perhaps the worst experience was the service staff in the sports bar, who were expert in ignoring the customers, and when they did serve it was with almost veiled contempt. Additionally, the internet service is inexcusable. I am still unsure what I paid for sporatic and very slow internet connections. Multiple sign ins are required each time you log on, and what was advertised as "free wi-fi" required an agreement to pay for it on a 24 hour basis or on an hourly plan. Read more

Genuine Hotels.com guest review

Great staff, great location, wonderful breakfast. They messed up picking me up from the airport but made it up by offering me free breakfast throughout my stay. Would stay there again.

Genuine Expedia guest review

Very friendly and helpful staff.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Outstanding location, superb breakfast, umbrellas in the rain, booking of tours - in short, a great experience.

Genuine Expedia guest review

i was upset that the email wifi worked so poorly--for a large chain, you should have much better techs

Genuine Hotels.com guest review

Great hotel, they went out of their way to be accommodating and gracious in every way. Very classy and sophisticated, but comfortable and welcoming to their guests. Making sure your stay is comfortable was their focus. They even accommodated our requests for assistance in a couple of ways that they really didn't need to, but did help us out graciously […] and warmly (without charging us either). They had live music in the evening, just beautiful and sophisticated touch (piano or harp). There was a swimming pool and this beautiful hotel was air conditioned, both were greatly appreciated. The rooms were very comfortable and lovely, very quiet hotel, close to the Wawel Royal Castle down by the river. The restaurant was a bit pricey, but their desserts were awesome after a day in old town, and there are a number of great local restaurants to walk to to eat. It is a bit of a cab ride to go down to old town Krakow and the train station, but it is well worth it. I will defininately stay here again and highly recommend it to anyone who is travelling to Krakow. Read more

Genuine Expedia guest review

Excellent location and the usual 5 star Sheraton service quality. The view from my room is superb, and the restaurants and cafes are world class. I fully recommend this hotel.

Genuine Expedia guest review

Great room, great staff, great view and great facility. It is close enough to Old Town to walk, have a view of the river and castle, but quieter than Old To.wn at night

Genuine Expedia guest review

Excellent hotel. Friendly staff, great breakfast (hot foods on the buffet, but expensive, but that's normal). Great location along river and close to city center. I had to leave for the airport at 430 a.m., and the taxi service was prompt. Very large room like Sheraton's in the USA. Easy pick-up location across the street for city and Auschwitz tour […] buses. Read more

Genuine Expedia guest review

Top notch hotel. Beauiful building, great location, free internet, fantastic breakfast buffet. classy hotel with very helpful staff.

Genuine Expedia guest review

The hotel is very nice.

Genuine Hotels.com guest review

We found the staff, food, rooms and location of the Krakow Sheraton to be the icing on the cake of a perfect visit to Krakow. Friendly service, outstanding food, fantastic gym, pool and luxurious rooms. The Sheraton is perfectly located on the bank of the Wisla River, just at the foot of Wawel Hill and Castle. It is also close & easy walking distance […] to the both the historic old city center and the jewish quarter. But with all this, the thing I loved the most was the beautiful breakfast buffet served every morning in the lobby lounge of the hotel - the perfect way to start your day! Read more

Genuine Hotels.com guest review

The hotel staff and management is not flexible for the expectations of the GUESTs. They are very keen on THEIR rules.

Genuine Expedia guest review

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Genuine Hotels.com guest review

The hotel is a great place to stay in Krakow. It is close to the Wawel, Old Town and the Sukienice. The restaurants were good and there is a very nice pool and fitness center. The entire staff spoke excellent english too. They exceeded all my needs and expectations. This hotel is truly deserving of a 5 star rating.

Genuine Hotels.com guest review

Everything about the Hotel and service was excellent. I would highly recommend this for families to business travelers. Location is great for walkers or riders that want to experience Krakow. There is one weakness for those of us that require secure Wi-Fi to retrieve emails on a PDA phone that is not GMA ... it was only available in the dining area, […] lobby, or in the sports bar, not in the rooms. Read more

Genuine Hotels.com guest review

We lwere amazed and delighted with Krakow. Not too crowded, filled with history and beauty. We want to go back and go back often. A magical city. The Krakow Sheraton was wonderful, in a great location, and the staff was helpful and friendly. Thank you for such a great trip.

Genuine Expedia guest review

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Genuine Hotels.com guest review

I definitely recoommend this hotel. The service was excellent, and the location provides a wonderful view of the Wawel Castle.

Genuine Expedia guest review

This is a great hotel - very conveniently located to Old Town and the Castle. The staff are excellent. We upgraded to the Club Floor and were able to take advantage of the lovely Club Room with two computers, breakfast daily as well as cocktails and hot food in the evening. The service was impeccable at the Club Room and the food was also excellent. […] The concierge was particularly helpful when we wanted to take a few excursions "off the beaten path." We used the hotel car for our excursion and to go to the airport - the drivers were extremely prompt, courteous and very reasonably priced. We didn't eat in the restaurants but the prices seemed a bit high compared to the other places we dined. The room itself was quite spacious and there were plenty of outlets for chargers, hair dryers, etc. My only suggestion is that in a future remodel, that a fan be added to the bathroom or at least the bathroom door should be able to stay open. It got a bit too "steamy" after two people showered and there was no way to keep the door open. Read more

Genuine Expedia guest review

Sheraton Krakow Hotel gave us by far the best hotel experience we ever had! From the airport pick up, check in, our hotel stay of 9 days/inights, to our dining experience at their fine restaurant/s, our needs were attended to with utmost diligence and care. We were impressed at their level of service most especially Magdalena of the front desk who unwaveringly […] helped us through every requests we made including an emergency physician care for our son. The hotel personnel undoubtedly made all the difference - noticeably the same care and hospitality we felt with the other Polish people we met. It's our first visit to Poland and hopefully not the last. Read more

Genuine Expedia guest review

This place is GREAT - and the location will only get better as the surrounding streets and parks are put in their renovated condition. Very proximate to all main sites of city and river vistas are peaceful clear.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Great hotel, clean pool, adequate fitness facilities, restaurant was good, bar and lounges great as well. Poland is very under rated-it is an awesome destination with soooo many things to see and do. Book your tickets now!! Enjoy the marketplace, Salt mine, go up to the mountains, shop at the markets, concentration camp is profoundly tragic but defiinately […] a must see. Lots of history in the castle and churches. Great eats and cold drinks abound! Truely something for everyone. We are already talking about our next trip to Poland. Read more

Genuine Hotels.com guest review

Great location, modern, comfortable, and with friendly staff.

Genuine Expedia guest review

This hotel was outstanding. Everything was first class, top notch. The in room dining meal was fantastic, the breakfast buffet was extraordinary! The staff was highly professional, in every aspect. The room was beautiful. We would definitely stay there again!

Genuine Hotels.com guest review

My husband and I had low expectations on what we would get in this hotel ( we got a very good deal through Hotels.com - almost 50% off!). We were surprised to receive a very good size room with a decent view of the Wawel castle and enough room to have a crib for our daughter. The staff at the hotel were friendly and helpful. Food was also quite good. […] Finally, the location is unbeatable as it is walking distance to the castle and also the old town. We would not hesitate to go back to this hotel if we were to visit the area again. Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

I would definitely recommend this hotel to those visiting Krakow. It is very central and the service was great. Very clean and good condition of the hotel in general.

Genuine Hotels.com guest review

Beautiful hotel in a good location. Club room had a lovely view of both the castle and the river. Club lounge great for drinks and snacks after a hard day sightseeing and was always nice and quiet. Breakfast in the restaurant was both plentiful and enjoyable. Staff were polite and helpful when checking in and booking trips. Would definitely choose to […] stay at this hotel again. Read more

Genuine Hotels.com guest review

The hotel was nice and the rooms were in good condition. The service at the front desk was very good, but the one time we had lunch in the restaurant the service was poor, and they did not seem to care. When the bill came they had charged us too much, and when asked to change it we did not get any excuse or the like, and the personnel seemed annoyed […] that they had to come back with a new bill. Overall the hotel is good and the gym facilities are quite good for a hotel. I would recommend it, just do not eat in the restaurant other than breakfast. Read more

Genuine Hotels.com guest review

This guest did not leave a comment.

Genuine Hotels.com guest review

This hotel was excellent in every way. We can't rate it highly enough. Our winter trip, despite bad weather, was just a delight. We'll definitely return here.

Genuine Hotels.com guest review

Good hotel, great location and excellent customer care service. Rooms spacious, good gym and nice bars.

Genuine Hotels.com guest review

Very good hotel for doing buisness or stay when on a buisness visit. Also is close to the case and a 10 minute walk from the city centre. The breakfast are vast and excellent!

Genuine Hotels.com guest review

Exactly what you would expect from a Sheraton - modern, comfortable rooms with excellent heating / airconditioning. The beds are blissful. Service is genuinely friendly and helpful. The location is a short walk from the Wawel Castle. The main square can be reached on foot or by a short and inexpensive taxi ride. There are some excellent restaurants […] nearby. Read more

Genuine Hotels.com guest review

Enjoyed everything about the hotel

Genuine Hotels.com guest review

Absolutley delightful. The staff were excellent and the amenities were superb.

Genuine Expedia guest review

Excellent hotel in a good location.

Genuine Hotels.com guest review

Great Hotel and no complaints, Staff member on the front door was very helpful, unfortunately I didn't get his name.

Genuine Expedia guest review

We stayed in the middle of winter, and were tempted not to leave the hotel at all as it was so lovely.Very friendly, multiligual , obliging staff helped us book tours and guide us around the city .The hotel has amazing facilities, including the gym and pool. Beautiful atrium and lovely restaurant. Cannot fault this place-very highly recommended.

Genuine Expedia guest review

First rate hotel in a good location. We upgraded to Club rooms for a modest fee. This is well worth doing to get a better room with a river view. There is also access to the Club lounge with a good range of refreshments available in the day. Breakfast was excellent with a good range of food available.

Genuine Expedia guest review

Overall this hotel is excellent value for money.this trip was our second and both times we stayed at the Sheraton! Staff are very friendly and helpful!

Genuine Hotels.com guest review