"i enjoyed my stay"
the hotel was enjoyable and the pool was beautiful although the hot tub was closed -Genuine Expedia guest review
"Next to Convention Center Gatlinburg"
Expedia gave me the best rate possible. From checking in to checking out, our hotel experience was superb. The location of the hotel was the best that I have ever had while staying in the smokies.Genuine Expedia guest review
Response by Glenstone Lodge Thank you so very much for your review of Glenstone Lodge. We look forward to serving you again on your next visit to Gatlinburg and the Great Smoky Mountains.
"great place to stay"
You can ask for a friendlier staff. The breakfast buffet was great. The restaurant staff was the best!! The restaurant chef was the best!Genuine Expedia guest review
This hotel is very old. No remodel at all. The pool was nice but was so cold the kids were shivering. The beds were hard and wore out having a clear depression in the middle. For the price you would have though a free breakfast but no had a $9 breakfast bar. The weather stripping around the door was gone you could see right under the door outside and […] hear everything. Read moreGenuine Expedia guest review
Response by Glenstone Lodge Thank you for your review. We sincerely regret that we did not meet your expectations. We hope you will give us the opportunity to serve you again in the future.
The staff was very frendly and helpful. The walk to aquarium is long but I loved the hotel. Especially loved the indoor pool, jacuzzi and kiddie pool. My grand daughter loved playing in the water. Nice to do when it is cold out. Highly recommend this hotel.Genuine Hotels.com guest review
"Front desk rude! ok stay"
As we checked into our room we asked for a luggage cart and they told us if we wanted one we had to go find one! It was 10 o'clock at night and we were tired but we walked all over the hotel in search of a luggage cart. We complained to the manager but she didn't seem to care. During our entire stay the front desk never spoke to us till we checked out. […] They never smiled or asked us how things were going. Our room was very clean considering it was falling apart, such as torn wallpaper and a broken lock on the door. The housekeeping staff was extremely nice and helpful! We would like to thank the housekeeping staff for making our stay more comfortable. Read moreGenuine Hotels.com guest review
Very pleased with everything. would stay there again.Genuine Hotels.com guest review
hotel was clea the only thing the only thing I didn't like the TV was not real clear and not a lot of channels.Genuine Hotels.com guest review
"Old skool retro and great for the price."
This is an old skool beautiful hotel. For the price it was great. Basic amenities (small fridge). Maintenance needed a little work, but those items are easy fixes just un reported items. If your looking for a quaint retro-feel place that reminded me of the OverLook in The Shining, this is your place.Genuine Hotels.com guest review
hotel was not very clean, especially the hallways with someone who just swept up a whole pile of dirt and debris by the ice machine which sat there for the two days we were there. cleaning of room was sub standard as far as cleaners forgetting to replenish soaps.Genuine Hotels.com guest review
"Good location, good price."
Good location, close to downtown. Rooms were clean but dated.Genuine Expedia guest review
There was no wi-fi in the rooms, only in the lobby and pool area. There was no free continental breakfast. Other than that, it was fine.Genuine Expedia guest review
I don't think you can really avoid the traffic of Gatlinburg/Pigeon Forge completely, but this hotel is on the side of the parkway nearer to the Smoky Mountain National Park, so I would recommend taking the Gatlinburg bypass and then going back onto the parkway in that direction, to avoid some of the traffic, especially during peak times. So if you […] have decided to visit Gatlinburg, which I personally wouldn't recommend for other reasons, this hotel seems pretty typical of the area. It is within walking distance of all of the downtown attractions with plenty of parking, which is important since driving around is infuriating. The hotel though is designed in very weird way. Some of the rooms. including the one I stayed in, instead of having windows facing outside had windows facing the balcony-styled hallway and indoor pool area. I would have preferred no window at all. I don't want people looking in my window! There are curtains obviously, but you can still the them walking around through between the shades... That's not a huge deal, but the pool area is just so noisy. The pool/faux waterfall makes loud noise itself 24/7, and the screaming of kids at the crack of dawn is just an added bonus. Also there was no wifi signal in my hotel room, and breakfast is not included, which made me think I'd be better off at motel 6 which is right across the street. But, like I said the hotel seemed typical of Gatlinburg, not that great. Read moreGenuine Hotels.com guest review
"Pretty in public, sloppy in the rooms"
Public areas are beautiful, but room cleaning lacked a lot.Genuine Expedia guest review
"A nice hotel for the money"
For the money, it was very nice. It was a fairly long walk from the hotel to the main road where all the sites, entertainment, and eating places were. The hotel's breakfast bar/resturant had excellent food and service. Was a good experience.Genuine Hotels.com guest review
"felt like we were in the heart of Gatlinburg"
big,comfortable, clean room; balcony with views of Smokey Mountains. staff friendly and helpful. beautiful indoor pool/spa. within easy walking distance of downtown Gatlinburg. great price.Genuine Hotels.com guest review
"Adequate for price"
The hotel was adequate for the price. Linens were thin and bath old and small. Many rooms face the pool which was quite loud.Genuine Expedia guest review
"Perfect Mountain Setting"
I loved this hotel! Everyone was so friendly. I could not have asked for anything more.Genuine Expedia guest review
"Very satisfactory stay."
The staff did everything they could to make our stay a memorable one. They were doing some redecorating (mostly painting) which made the hotel a pleasant warm place for the most part. Sometimes it was a bit inconvenient to get around. Their restaurant served a very tasty breakfast buffet and had most anything you would want for your meal at a very reasonable […] price, and the chef was very friendly and helpful. Read moreGenuine Expedia guest review
One of the elevators stopped working but was fixed next day. Very nice location and enjoyed our stay. Price was good.Genuine Hotels.com guest review
"enjoyed our stay, will go back!"
from the moment we checked in, the friendly , helpful front desk staff, to the quick and easy checkout, we were well satistified with our stay. the breakfast buffet was very good and the price was great. the pool stayed open late which was a good plus, so you could stay uptown late and still relax in the hot tub. cannot wait till spring to go back!Genuine Hotels.com guest review
The Glenstone is definitely not the worst place I've stayed. However, I was expecting it to be more updated and clean. New comforters and bedding would be great.. Ours were spotted with stuff. The hotel staff was very friendly. It's just an older hotel so a lot of stuff comes with that.Genuine Hotels.com guest review
"Fabulous for the price!"
The hotel is really great. You can see at one time is was the hotel. It could use some improvements like fresh carpet etc but the price is obviously in line with what they are today. The people were super nice, sheets were clean no frills like wifi but for just 2 nights while I shopped I didnt care. The breakfast downstairs was the best we ate in town […] by far and only $8.95. Dont bother with other places with long lines the food isnt worth the wait. Would visit again. Read moreGenuine Hotels.com guest review
The staff was nice, but always seemed busy. This hotel is not the Ritz, but it is perfect for a weekend getaway. The rooms had an old feeling but they were very nice and clean. The pool was very nice. They walk to downtown Gatlinburg was about 10-15 minutes. Iwill go back to this hotel.Genuine Expedia guest review
First of all, we did not get the outside room that we requested. The room was a bit musty smelling and small. There was wallpaper peeling and the beds were terribly uncomfortable. Our television only picked up a few channels and the reception was so fuzzy that we could barely see the picture. We complained on three different occasions before maintenance […] finally arrived. The guy looked at the tv and said there was nothing he could do since the hotel was old and the cable had been spliced between 6 different rooms and since we were on the third floor there was very little reception. We ask to be moved but were told that the hotel was overbooked and there were no other rooms. The only plus was the pool area was awesome. There were two beautiful indoor pools and one outdoor pool. There was one hot tub but ther jets did not work well. Read moreGenuine Hotels.com guest review
"OK in a pinch"
Bathtub stayed stopped up during showers; No refrigerator or microwaveGenuine Expedia guest review
Hotel is a little dated, but staff is top notch. Wifi not available in room.Genuine Hotels.com guest review
"Quality motel just off of the parkway"
This is one of the nicest motels that we have stayed at in Gatlinburg. The staff was friendly and professional. We were on the 5th floor, so the elevator was nice to have. Our heater wasn't working, but was replaced with a new one within 20 minutes. We had a mountain view room, however, you have to look over the neighboring hotel roofs to see it. We […] did not have a balcony. If you want a private balcony, ask for a city view room. The bathrooms were very clean and there was plenty of hot water. There is a hair dryer in the bathroom and shampoo and body lotion is provided. There was a flat screen tv, but very few channels. Not that I care because we weren't in the room much. The pool area was clean and the jacuzzi was nice and warm. Pool towels are provided. There is WIFI but we couldn't get it in our room. It did work in the lobby. There is a computer with internet service in the lobby as well. The breakfast buffet was $8.95 and included coffee and juice. Eggs and waffles were cooked to order. There was a variety of meats, fruit, cereal, danish and biscuits & gravy and several other items. The food was excellent. The hotel is about 3 or 4 blocks from the main parkway, but there is a trolley stop right by the motel. Just remember that the trolleys do not run as often in off season. We decided to just walk because it was faster. I think this will be the place that we stay from now on. We were more than pleased. Read moreGenuine Hotels.com guest review
"Don't think your room will look like the lobby"
Very Dated and wore down. Blackened tile on floor of bathroom, bathroom door would not close.Disappointed with overlook look of place.Genuine Hotels.com guest review
"Close to Smoky Mountains"
Too many kids, door slamming till late hours. Indoor swimming till 11pm!!! Too many noisy kids who don't go to bed till they have full dose of playing in pools.Genuine Hotels.com guest review
"Good hotel at a good price"
This hotel has been around for a while be is in great shape. It was clean and a short walk to downtown. The breakfast buffet was very good. The only problem we had was the Wi-Fi signel was very weak. Also the ice machine on three of five floors in the main area didn't work,but all in all a great place to stay at a great price.Genuine Expedia guest review
"Nice but dated"
This hotel was a good price till until the Tennessee taxesGenuine Hotels.com guest review
"comfy at an unbeatable price"
My husband and I stayed here for our anniversary and couldn't have been more happy. It wasn't far from the main strip and everything we wanted to do was within walking distance. It was only a short drive to all of the beautiful hikes and landmarks, too. After a 5 mile hike, that hot tub and pool were absolute heaven. The bathroom was a bit small and […] there wasn't much lighting but other than that it was great (especially for the price). Read moreGenuine Hotels.com guest review
"Hotel was nice especially for the cost."
The hotel was close to everything in town and very convenient. Room was clean with a new TV. The TV reception was fuzzy on several stations but the management stated they were working on improving this to all rooms. The only other inconvenience was there was no room internet capability. You had to go to the lobby or the pool to use the internet. But […] overall based on the price, the stay was very nice and for the cost, I would defiantly recommend this to someone else. Read moreGenuine Expedia guest review
"Room for improvement"
Furniture was pretty old and should be repalced. Breakfast was a one price buffet - there should be one or two more lower priced options. Staff was not the best in recommending places to eat that were not national chains.Genuine Expedia guest review
"Family Fun Weekend"
This is our 4th time to stay here, the kids LOVE the pool, the hotel is comfortable and reasonably priced, we enjoy the walk to the main drag, its part of our experience. As an Interior Designer and my husband being an architect, we have an appreciation for the dated decor and style... it would be nice to see some simple room upgrades in the bathrooms, […] etc but the overall feel is safe, comfortable and nice. We will be back and soon! Read moreGenuine Hotels.com guest review
"Good place to stay for the price."
Comfortable bed. Hotel showing it's age. Location was good and parking adequate. Obverall a good value for the money.Genuine Expedia guest review
"Great Hotel with friendly staff!"
I have traveled to Gatlinburg for past 22 years, and visit up to 3 times a year and this by far has been the best hotel stay I have had out of all! I complimented front desk on room size and cleanliness of room! Great place and close to downtown cannot beat!Genuine Expedia guest review
"Not what I expected"
It was our 1st wedding anniversary and at the time I reserved my room I paid for a king bed but when we arrived at the hotel they said they were out of king beds and gave us a free upgrade with a queen bed. Not what I paid for. If you pay for a king bed you should get a king bed.Genuine Hotels.com guest review
"ok hotel for family with kids"
noisy room... overall clean...definitely need an update.. staff ok internet absent in the hotel...available only in loby...and speed was very low. definitely not a 3 star...maybe 2 stars good location..about 10 min walking from the center of the city where all the action is... indoor pool ok..clean and heated...Genuine Expedia guest review
"Hotel is within walking distance of town."
This was a very good place to stay for the money. It has an indoor and outdoor pool for the kids, you can walk to town - saving you on parking fees. There were a few maintenance items that needed to be fixed - but when notified were fixed . I would stay there again when I visit Gat.Genuine Hotels.com guest review
Hot tub was FREEZING! Out of 4 or 5 jets, only one worked. When I asked the lady at the desk to turn up the heat and jets, she said "it doesn't have jets." We'll, duh! It's a freaking hot tub and I saw the jets myself. Then she said she couldn't turn it up. The pool is very unclearly marked as to the depth. The 3ft in black print was clear. The 4 ft […] was in red, almost hidden under the waterfall. The small refrigerator froze our food and drinks so we had to go out to eat instead of saving money by bringing our groceries. And to top it off, the ROACH that was climbing up the wall, made my husband puke after he killed it! The hotel looked nice in the lobby, but it was totally unacceptable! Read moreGenuine Hotels.com guest review
"Great price, location, and food."
The price was great. The hotel was nice. The staff at the Patio resteraunt were very friendly, and the food was very YUMMY! The room was decent. The only complaints, and not complaining much... but the bed wasn't real comfortable, and the waterfall didn't work at the indoor pool, and the hot tub was just barely warm, and only 3 jets were barely working. […] But... all in all... that isn't much. Everything was clean, and the price was great. And location was great. Read moreGenuine Expedia guest review
"Great stay for our Birthday getaway!"
We were very pleased with all aspects of our stay.Genuine Expedia guest review
My wife and I had an amazing time. The hotel was more than we could have asked for.Genuine Expedia guest review
"Price ok but a little walk from main road."
Hotel was clean but no refrig.in room,hair dryer didnt work very well only on low & no bathroom vent to use when you take a shower.It gets very steamy in there when you get a Shower. Afew stains on carpet,dont know what they were.Genuine Hotels.com guest review
"Nice quiet location."
Nice location and decent price but for an older hotel it seriously needs to be remodeled. Nice pool, Quiet location away from the noise of the main street. Good breakfast buffet. Very friendly staff. Fairly priced.Genuine Expedia guest review
Check-in was easy and quick. Toilet did not flush in my room and called front office and they send maintenance immediately and fixed the problem so i can not complain. I had a pool side room, it was great for me because i have kids. From other reviews complaining about the poolside room i was a bit weary but i didn't have any problems with mold, bugs, […] air conditioning, noise, etc. The fountains for the pool run about 3 hours starting about 7pm or so but not all day. Its kind of good in a way because it does get a bit noisy and may be disturbing to some. only problem i had was the mattresses. they were worn down and even sunk in the middle. i had to sleep on the very side to keep my body in alignment and woke up to some back pain. Sheets were comfy and made up to it in a small way. breakfast was delish.. hotel staff courteous.. clean room.. convienant location.. very good for the money! Read moreGenuine Hotels.com guest review
Great Hotel, it was a little walk down to main street but well worth it due to the restaurants and shops along the way. Hotel was a little on the older side of things by looks but extremly clean and excellent service. Great pool.Genuine Hotels.com guest review
"Second time around and loved it"
We enjoyed our room and the view from the balcony. Second time in Gatlinburg and really had a terrific stay. We had a better room than the couple we were with who stayed elsewhereGenuine Hotels.com guest review
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