They had to change our room there was a gap under the door you could see out side..The room they put us in was better it was cold outside and with the gap we would have been coldGenuine Hotels.com guest review
"Big room and very high professional staff"
I was impressed with the quality of staffs working there. They are professionals.Genuine Expedia guest review
Response by Glenstone Lodge Thank you so much for your comments. We appreciate them and will pass them along to our staff.
"Would stay again"
Nice place but our room was ny the pooL So it was very loud with kids screaming all day and nightGenuine Expedia guest review
Response by Glenstone Lodge Thank you for your comments. The kids love our pool which closes at 11:00pm. We hope to serve you again in the future.
"Great location, good choice"
Good hotel, perfect location, you can walk to all atractions. Great indoor pool. Breakfast $9, very good buffet. Got an traditional room, with street view. Do not take the pool view, it can be very loud. Very friendly staff.Genuine Hotels.com guest review
"Great hotel for families"
Great for families. We chose this hotel for the pool. I went in knowing that the rooms were out dated but they were fairly clean. Hotel staff were attentive and helpful.Genuine Expedia guest review
"good for price paid"
It was nice for the price we paid. Our room wouldn't lock and the woman at the front desk immediately gave us a new room which was nice and fast. The breakfast..we gave it a try. And passed. Other than the breakfast the hotel was worth its money. The outside is pretty dated but the hotel was very clean and had a cool pool indoors.Genuine Hotels.com guest review
The hotel was overall good. It's the first time that we have stayed there since 2000 and the hotel has not changed. The rooms are out of date. The best thing about the hotel is the pool! We will stay there again because of it. The pool was awesome!!!!!!Genuine Hotels.com guest review
The front desk was very friendly and helpful. I love East Tennessee folk - so kind and extremely friendly. The pool was wonderful and hot tup just the right temp. Even though this lodge has been around for some time, they have kept up with the times. Very clean and well managed.Genuine Expedia guest review
Response by Glenstone Lodge Thank you for your review of Glenstone Lodge. We are very pleased to know that you enjoyed your stay with us. We offer a wonderful all you can eat breakfast buffet on most days and at a very reasonable cost. We hope you will give us the opportunity to serve you again at some time in the near future.
"nice pool area and fireplace in room"
Fine overall. Dependable, consistent, amenities over the years. Have stayed there several times before, and will continue to return. Pool area very nice.Genuine Hotels.com guest review
"Great breakfast buffet & views!"
Overall the hotel was nice. In room 342, one of the beds had a broken box spring. The breakfast buffet was delightful with eggs to order, etc. The dining room staff was very friendly and accomodating. A real gem in a quaint little town. Thank you.Genuine Expedia guest review
Response by Glenstone Lodge Thank you so much for your review. We have passed your comments along to our staff. We hope to see you on your next trip to Gatlinburg.
"Very, very good value"
Glenstone is a somewhat older, but well-maintained, hotel. The place was very clean and conveniently located (pretty good hike up the hill when coming back, recommend the trolly). Our room had a balcony and couch. I wish it had a fridge and microwave... didn't realize this until too late. No dealbreaker, tho. Pool was nice, clean, just really crowded. […] For the price, I can't imagine a better place to stay. I will definitely return. Read moreGenuine Expedia guest review
"i enjoyed my stay"
the hotel was enjoyable and the pool was beautiful although the hot tub was closed -Genuine Expedia guest review
"Next to Convention Center Gatlinburg"
Expedia gave me the best rate possible. From checking in to checking out, our hotel experience was superb. The location of the hotel was the best that I have ever had while staying in the smokies.Genuine Expedia guest review
Response by Glenstone Lodge Thank you so very much for your review of Glenstone Lodge. We look forward to serving you again on your next visit to Gatlinburg and the Great Smoky Mountains.
"great place to stay"
You can ask for a friendlier staff. The breakfast buffet was great. The restaurant staff was the best!! The restaurant chef was the best!Genuine Expedia guest review
This hotel is very old. No remodel at all. The pool was nice but was so cold the kids were shivering. The beds were hard and wore out having a clear depression in the middle. For the price you would have though a free breakfast but no had a $9 breakfast bar. The weather stripping around the door was gone you could see right under the door outside and […] hear everything. Read moreGenuine Expedia guest review
Response by Glenstone Lodge Thank you for your review. We sincerely regret that we did not meet your expectations. We hope you will give us the opportunity to serve you again in the future.
The staff was very frendly and helpful. The walk to aquarium is long but I loved the hotel. Especially loved the indoor pool, jacuzzi and kiddie pool. My grand daughter loved playing in the water. Nice to do when it is cold out. Highly recommend this hotel.Genuine Hotels.com guest review
"Front desk rude! ok stay"
As we checked into our room we asked for a luggage cart and they told us if we wanted one we had to go find one! It was 10 o'clock at night and we were tired but we walked all over the hotel in search of a luggage cart. We complained to the manager but she didn't seem to care. During our entire stay the front desk never spoke to us till we checked out. […] They never smiled or asked us how things were going. Our room was very clean considering it was falling apart, such as torn wallpaper and a broken lock on the door. The housekeeping staff was extremely nice and helpful! We would like to thank the housekeeping staff for making our stay more comfortable. Read moreGenuine Hotels.com guest review
Very pleased with everything. would stay there again.Genuine Hotels.com guest review
hotel was clea the only thing the only thing I didn't like the TV was not real clear and not a lot of channels.Genuine Hotels.com guest review
"Old skool retro and great for the price."
This is an old skool beautiful hotel. For the price it was great. Basic amenities (small fridge). Maintenance needed a little work, but those items are easy fixes just un reported items. If your looking for a quaint retro-feel place that reminded me of the OverLook in The Shining, this is your place.Genuine Hotels.com guest review
hotel was not very clean, especially the hallways with someone who just swept up a whole pile of dirt and debris by the ice machine which sat there for the two days we were there. cleaning of room was sub standard as far as cleaners forgetting to replenish soaps.Genuine Hotels.com guest review
"Good location, good price."
Good location, close to downtown. Rooms were clean but dated.Genuine Expedia guest review
There was no wi-fi in the rooms, only in the lobby and pool area. There was no free continental breakfast. Other than that, it was fine.Genuine Expedia guest review
I don't think you can really avoid the traffic of Gatlinburg/Pigeon Forge completely, but this hotel is on the side of the parkway nearer to the Smoky Mountain National Park, so I would recommend taking the Gatlinburg bypass and then going back onto the parkway in that direction, to avoid some of the traffic, especially during peak times. So if you […] have decided to visit Gatlinburg, which I personally wouldn't recommend for other reasons, this hotel seems pretty typical of the area. It is within walking distance of all of the downtown attractions with plenty of parking, which is important since driving around is infuriating. The hotel though is designed in very weird way. Some of the rooms. including the one I stayed in, instead of having windows facing outside had windows facing the balcony-styled hallway and indoor pool area. I would have preferred no window at all. I don't want people looking in my window! There are curtains obviously, but you can still the them walking around through between the shades... That's not a huge deal, but the pool area is just so noisy. The pool/faux waterfall makes loud noise itself 24/7, and the screaming of kids at the crack of dawn is just an added bonus. Also there was no wifi signal in my hotel room, and breakfast is not included, which made me think I'd be better off at motel 6 which is right across the street. But, like I said the hotel seemed typical of Gatlinburg, not that great. Read moreGenuine Hotels.com guest review
"Pretty in public, sloppy in the rooms"
Public areas are beautiful, but room cleaning lacked a lot.Genuine Expedia guest review
"A nice hotel for the money"
For the money, it was very nice. It was a fairly long walk from the hotel to the main road where all the sites, entertainment, and eating places were. The hotel's breakfast bar/resturant had excellent food and service. Was a good experience.Genuine Hotels.com guest review
"felt like we were in the heart of Gatlinburg"
big,comfortable, clean room; balcony with views of Smokey Mountains. staff friendly and helpful. beautiful indoor pool/spa. within easy walking distance of downtown Gatlinburg. great price.Genuine Hotels.com guest review
"Adequate for price"
The hotel was adequate for the price. Linens were thin and bath old and small. Many rooms face the pool which was quite loud.Genuine Expedia guest review
"Perfect Mountain Setting"
I loved this hotel! Everyone was so friendly. I could not have asked for anything more.Genuine Expedia guest review
"Very satisfactory stay."
The staff did everything they could to make our stay a memorable one. They were doing some redecorating (mostly painting) which made the hotel a pleasant warm place for the most part. Sometimes it was a bit inconvenient to get around. Their restaurant served a very tasty breakfast buffet and had most anything you would want for your meal at a very reasonable […] price, and the chef was very friendly and helpful. Read moreGenuine Expedia guest review
One of the elevators stopped working but was fixed next day. Very nice location and enjoyed our stay. Price was good.Genuine Hotels.com guest review
"enjoyed our stay, will go back!"
from the moment we checked in, the friendly , helpful front desk staff, to the quick and easy checkout, we were well satistified with our stay. the breakfast buffet was very good and the price was great. the pool stayed open late which was a good plus, so you could stay uptown late and still relax in the hot tub. cannot wait till spring to go back!Genuine Hotels.com guest review
The Glenstone is definitely not the worst place I've stayed. However, I was expecting it to be more updated and clean. New comforters and bedding would be great.. Ours were spotted with stuff. The hotel staff was very friendly. It's just an older hotel so a lot of stuff comes with that.Genuine Hotels.com guest review
"Fabulous for the price!"
The hotel is really great. You can see at one time is was the hotel. It could use some improvements like fresh carpet etc but the price is obviously in line with what they are today. The people were super nice, sheets were clean no frills like wifi but for just 2 nights while I shopped I didnt care. The breakfast downstairs was the best we ate in town […] by far and only $8.95. Dont bother with other places with long lines the food isnt worth the wait. Would visit again. Read moreGenuine Hotels.com guest review
The staff was nice, but always seemed busy. This hotel is not the Ritz, but it is perfect for a weekend getaway. The rooms had an old feeling but they were very nice and clean. The pool was very nice. They walk to downtown Gatlinburg was about 10-15 minutes. Iwill go back to this hotel.Genuine Expedia guest review
First of all, we did not get the outside room that we requested. The room was a bit musty smelling and small. There was wallpaper peeling and the beds were terribly uncomfortable. Our television only picked up a few channels and the reception was so fuzzy that we could barely see the picture. We complained on three different occasions before maintenance […] finally arrived. The guy looked at the tv and said there was nothing he could do since the hotel was old and the cable had been spliced between 6 different rooms and since we were on the third floor there was very little reception. We ask to be moved but were told that the hotel was overbooked and there were no other rooms. The only plus was the pool area was awesome. There were two beautiful indoor pools and one outdoor pool. There was one hot tub but ther jets did not work well. Read moreGenuine Hotels.com guest review
"OK in a pinch"
Bathtub stayed stopped up during showers; No refrigerator or microwaveGenuine Expedia guest review
Hotel is a little dated, but staff is top notch. Wifi not available in room.Genuine Hotels.com guest review
"Quality motel just off of the parkway"
This is one of the nicest motels that we have stayed at in Gatlinburg. The staff was friendly and professional. We were on the 5th floor, so the elevator was nice to have. Our heater wasn't working, but was replaced with a new one within 20 minutes. We had a mountain view room, however, you have to look over the neighboring hotel roofs to see it. We […] did not have a balcony. If you want a private balcony, ask for a city view room. The bathrooms were very clean and there was plenty of hot water. There is a hair dryer in the bathroom and shampoo and body lotion is provided. There was a flat screen tv, but very few channels. Not that I care because we weren't in the room much. The pool area was clean and the jacuzzi was nice and warm. Pool towels are provided. There is WIFI but we couldn't get it in our room. It did work in the lobby. There is a computer with internet service in the lobby as well. The breakfast buffet was $8.95 and included coffee and juice. Eggs and waffles were cooked to order. There was a variety of meats, fruit, cereal, danish and biscuits & gravy and several other items. The food was excellent. The hotel is about 3 or 4 blocks from the main parkway, but there is a trolley stop right by the motel. Just remember that the trolleys do not run as often in off season. We decided to just walk because it was faster. I think this will be the place that we stay from now on. We were more than pleased. Read moreGenuine Hotels.com guest review
"Don't think your room will look like the lobby"
Very Dated and wore down. Blackened tile on floor of bathroom, bathroom door would not close.Disappointed with overlook look of place.Genuine Hotels.com guest review
"Close to Smoky Mountains"
Too many kids, door slamming till late hours. Indoor swimming till 11pm!!! Too many noisy kids who don't go to bed till they have full dose of playing in pools.Genuine Hotels.com guest review
"Good hotel at a good price"
This hotel has been around for a while be is in great shape. It was clean and a short walk to downtown. The breakfast buffet was very good. The only problem we had was the Wi-Fi signel was very weak. Also the ice machine on three of five floors in the main area didn't work,but all in all a great place to stay at a great price.Genuine Expedia guest review
"Nice but dated"
This hotel was a good price till until the Tennessee taxesGenuine Hotels.com guest review
"comfy at an unbeatable price"
My husband and I stayed here for our anniversary and couldn't have been more happy. It wasn't far from the main strip and everything we wanted to do was within walking distance. It was only a short drive to all of the beautiful hikes and landmarks, too. After a 5 mile hike, that hot tub and pool were absolute heaven. The bathroom was a bit small and […] there wasn't much lighting but other than that it was great (especially for the price). Read moreGenuine Hotels.com guest review
"Hotel was nice especially for the cost."
The hotel was close to everything in town and very convenient. Room was clean with a new TV. The TV reception was fuzzy on several stations but the management stated they were working on improving this to all rooms. The only other inconvenience was there was no room internet capability. You had to go to the lobby or the pool to use the internet. But […] overall based on the price, the stay was very nice and for the cost, I would defiantly recommend this to someone else. Read moreGenuine Expedia guest review
"Room for improvement"
Furniture was pretty old and should be repalced. Breakfast was a one price buffet - there should be one or two more lower priced options. Staff was not the best in recommending places to eat that were not national chains.Genuine Expedia guest review
"Family Fun Weekend"
This is our 4th time to stay here, the kids LOVE the pool, the hotel is comfortable and reasonably priced, we enjoy the walk to the main drag, its part of our experience. As an Interior Designer and my husband being an architect, we have an appreciation for the dated decor and style... it would be nice to see some simple room upgrades in the bathrooms, […] etc but the overall feel is safe, comfortable and nice. We will be back and soon! Read moreGenuine Hotels.com guest review
"Good place to stay for the price."
Comfortable bed. Hotel showing it's age. Location was good and parking adequate. Obverall a good value for the money.Genuine Expedia guest review
"Great Hotel with friendly staff!"
I have traveled to Gatlinburg for past 22 years, and visit up to 3 times a year and this by far has been the best hotel stay I have had out of all! I complimented front desk on room size and cleanliness of room! Great place and close to downtown cannot beat!Genuine Expedia guest review
"Not what I expected"
It was our 1st wedding anniversary and at the time I reserved my room I paid for a king bed but when we arrived at the hotel they said they were out of king beds and gave us a free upgrade with a queen bed. Not what I paid for. If you pay for a king bed you should get a king bed.Genuine Hotels.com guest review
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
We are now watching this hotel on your travel dates
( - )