"Met Our Needs"
Good enough. Nothing negative. Room was clean and quiet. Staff accommodating.Genuine Expedia guest review
Response by Extended Stay America Los Angeles - Valencia Thank you so much for posting a review of our property. It's great to hear that you found our staff to be so accommodating, we do strive to provide great, friendly service to all of our guests. Also, we are happy that the comfort and cleanliness of your room added to your great stay. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!
Bad hotel in a great location. The room had a bad smell (odor), there were no towels, no shampoo, NOTHING! The front desk agent when we checked it was rude/abrupt.Genuine Hotels.com guest review
"I extended my stay"
ive been stay here for 2yrs on my vacations and on my work trips tp LA i love how close the Hotel is to Hwy 5 and theres also a few stores that are across the street/ i love this place and even though i had a small problem with the room the staff and manager jump rite on it and took care of it. I really like the fact that theres a small kitchen but […] sometimes i need more then just a pan to cook. Read moreGenuine Hotels.com guest review
Not bad for the price . The staff was very nice and helpful. Room was big and it has a fridge and kitchen. Not badGenuine Expedia guest review
Response by Extended Stay America Los Angeles - Valencia Dear Janett, Thank you so much for taking the time to write such a nice review of your stay with us! I was very pleased to read that you found the staff nice and helpful. We certainly hope to see you back again in the future should your travels bring you back to our area.
too expensive for what is offeredGenuine Hotels.com guest review
"convenient for a magic mountain trip"
the staff was very friendly upon check-in and i really appreciate that. I have stayed here more than this time and have always had a pleasant experience.Genuine Expedia guest review
the toilet would not flush and leaked through out the night. Fridge cycled on and off all night. Breakfast just plain sucked. They did not clean our room after first night. Room was nice, service not so goodGenuine Hotels.com guest review
Fridge loud, and water running in tub loud, and hot. Repair man unavailable.Genuine Expedia guest review
"Close to magic mountain"
The hotel was clean, close to magic mountain. Hotel has all supplies as if you were at home.Genuine Expedia guest review
"Don't appreciate non-extended stays"
We stayed here and the room itself was okay. I called John at the front desk as there wasn't any shampoo bottle left in the room. He said they were out, no apology or anything. Acted like I had no right to ask. Then I asked where the soda machines were. Again, he acted like I was waiting his time. Then everytime you sit on the bed it turns all of the […] lights in the whole suite off. Will NOT be going back. Felt unappreciated because we were staying for one night and not as an extended guest. Read moreGenuine Hotels.com guest review
"Nice place to stay"
Overall the stay here was fine and comfortable. Staff was nice. Room was clean and only noticed a few minor maintenance issues, such as a tear in the chair and a slow drain. Breakfast was minimal but sufficient. I would stay there again. Absolutely no issues.Genuine Hotels.com guest review
"Great price, close to six flags"
We loved our room it was less than 10 mins from six flags. The only thing that was a bummer no pool but we stayed at six flags till 11 and any pool would have been closed so no big deal. This is where we will stay from now on as long as the rooms are as clean and nice as the one we got. See you in 3 weeks!!!Genuine Hotels.com guest review
Good room for the money. Only bad thing was an ammonia smell in the roomGenuine Hotels.com guest review
It was looking good from the street and the lobby was brand new but that was about it. I thought I really hit a home run until I got to my room. My room was old and tired. It suited my needs for a place to spend the night and that's about it. I had no cell service in my room which was frustrating. Wireless worked okay. I'd stay again for an overnight. […] I'm not sure I would stay here for vacation. Read moreGenuine Hotels.com guest review
"Economy for Sure"
We stayed here because we were going to Six Flags. It was close and convenient to that location. The room was a decent size and worked for our needs. The only issue was the condensation on a/c unit leaked and soaked the carpet. Other than that it fit our needs. This place certainly isn't the ritz.Genuine Hotels.com guest review
big room love the kitchenGenuine Hotels.com guest review
"Couldn't Get Out Fast Enough"
The room felt dirty and dark. There wasn't a counter in the bathroom to put your things on. The bed linens were old and dated, didn't feel clean. The wall in the bathroom had dirt on it. We decided to find anoter hotel.Genuine Hotels.com guest review
"LAX quick trip"
Upon arrival, the staff were friendly and efficient, even at the late hour we arrived. They even help us print or Six Flags tickets even though there was no business center. The rooms were spacious, but in need of repair. The air conditioning was broken, the shower handle was broken as was the shower head. The water drastically changed temperatures […] so that you had to jump out. The bed had long hairs under the pillows. Read moreGenuine Hotels.com guest review
Would of like to see more of a varity for breakfast! Other than that if was fine..Genuine Hotels.com guest review
"Nice hotel in a nice location"
This was a little farther than I thought from Six Flags but still close enough. A bit disappointed that there was no pool (guess I should have read the amenities carefully). It's a pet friendly hotel, which could be both bad and good, i guess. The rooms look much better in picture but we were only there for one night so i didn't care much. Overall, […] it's ok. Not completely pleased and I feel it's a bit pricey for what it is. Read moreGenuine Expedia guest review
Response by Extended Stay America Los Angeles - Valencia Thank you for taking the time to write a review of your stay. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously improve our guest's experience. We hope that you will give us the opportunity to be of service to you again in the future. Thank you again for sharing your comments with us.
"cooktop did not work"
very nice room in the area nice location for me and my kids.Genuine Hotels.com guest review
"Just off the 5 freeway, easy on and easy."
I forgot a personal pillow, so I called two days later, spoke to someone who was going to check with housekeeping. I never received a return call that it was located in the room. Still waiting...Genuine Hotels.com guest review
"Never ever again"
Shower leaked all night. Had to take cold shower. Previous guest hair on shower wall and all over bathroom ceiling. Hall stunk. Breakfast was coffee and a box of oranges, basket of granola bars and a couple of packets of oatmeal in the lobby completely occupied by biker gang and I was with my two teenage dayghters. Miserable experience.Genuine Expedia guest review
Response by Extended Stay America Los Angeles - Valencia Hi Michelle, I appreciate you taking the time to write a review of your experience with us. We strive to provide guests with all the comforts of home, so I am disappointed to hear that we failed to meet your expectation. The room conditions you described are inexcusable and I have reviewed our room inspection procedures with my team to prevent this situation from recurring. We hope that you will visit us again so we can show you our improvements. Thank you again.
"The only on that had a restroom was our dog"
I was very frustrated staying at this location! 1. The moment we checked into our room the toilet was clogged, the maintenance crew was off and our entire stay the toilet stayed clogged and there was no public bathroom to be used. We had our 5 year old with us and had to find places for her to go to the bathroom 2. The room was "pet friendly" and it […] showed, stains throughout and there was even a hole in the carpet. 3. The shower faucet dripped the entire stay. 3. The entrance to the hotel from the "pet area" was open to Pico Canyon and the restaurant next door and you did not need a key to enter, anyone could have just walked in **Security Issue**. They did not have any other available room for us so we were forced to stay the two nights and there were no other "pet friendly" hotels available in the area. I would NEVER stay here again! Read moreGenuine Hotels.com guest review
"Nice location, Terrible hotel!"
I booked a non-smoking room for my family, but as soon as I opened the door, I was welcomed with a strong, disgusting smell of cigarette smoke. I have 2 children and am expecting a third, so was very upset about this. When I complained to the staff, the man at the front desk said he would meet me in the room with some air freshener. So instead of offering […] us another room, he came in and sprayed some chemicals all over the room, including ONTO the furniture, which I then had to wipe off so that my little one wouldn't touch whatever he sprayed. The spray did nothing for the smell of cigarette smoke, of course. We slept uncomfortably with the fans on high and the windows open, but I still woke up with the taste of cigarette in my mouth. Most unpleasant stay ever! Oh, and did I mention there were cigarette burns on our blanket?!?! I would never recommend this place to anyone! Read moreGenuine Expedia guest review
Response by Extended Stay America Los Angeles - Valencia Hi Rachel, Your review for our hotel was recently brought to my attention. The situation you described regarding the room condition and the response from our staff is truly regrettable. I have addressed both of these situations with our team to make sure your experience is not repeated. We are very sorry. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Thank you again!
We had a room reserved already for Thursday but decided to come a night early. The hotel was booked except one room but the lady working Auriel was great! She was so polite and helpful. When we arrived there were a bunch of people checking in and she was very professional in the way she managed all the people. The room was clean and the kitchen area […] was great, especially having the fridge. If I ever go back to Magic Mountain I would surely stay at this hotel. Every person I dealt with was just so great. Read moreGenuine Expedia guest review
Response by Extended Stay America Los Angeles - Valencia Tammy - Thank you for taking the time to write a review of your stay. I truly appreciate your comments regarding the service you received during your most recent stay with us. The staff and I would love to provide you with another comfortable stay in the future.
"Awesome hotel near thrills"
They were very friendly and accommodating! Anything we asked for they had or knew where we could get it. Check in line was long but they were going as fast as they could to make sure everyone was taken care of. They made sure we had all we needed a thousand times. After a long day at a theme park this was an amazing place to kick back and relax and […] not have to worry about the drive home. Was a little pricey but I would say it was worth it :) Read moreGenuine Expedia guest review
Response by Extended Stay America Los Angeles - Valencia Hi Bridget, I appreciate you taking the time to write such a wonderful review. I'm so pleased to hear that you had an enjoyable time while staying with us. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area!
"comfort of the stay"
The structure of the room was nice, I like having a little kitchen there. The size of the room is not too small, enough to accommodate two people. The things that made me feel a little bit uncomfortable were that the drainer of the shower did not work that well. Also, the bed sheet and the blanket did not give me a lot of comfort. Other than that, the […] location was good, and I was greeted nicely during my stay. Read moreGenuine Hotels.com guest review
"Rooms Not Ready for Primetime"
The first room we were given had two windows fronting a busy highway, and they had been left open (in 100-degree temps). The queen bed had only 2 pillows. Also, the carpeted floor was soaking wet, so we asked for a new room. The second room was quieter, and its carpet was dry, but there were no towels at all in the bathroom. They obviously do not have […] anyone check the rooms before handing them over to guests. Read moreGenuine Hotels.com guest review
Response by Extended Stay America Los Angeles - Valencia Thank you for the feedback about your stay at our hotel. Please know that we are sincerely sorry about the housekeeping issues you encountered during your most recent stay with us. Your comments were reviewed by the staff, and we will make sure that things like these do not happen again in the future. I am grateful for the feedback you provided so we are able to continually improve our hotel. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
We enjoyed our stay and plan to stay there when we return. We have stayed at several hotels in the area and like Extended Stay better than any of them. We stayed there because of the better rates and we were pleasantly surprised at the better room. We do tell everyone.Genuine Hotels.com guest review
"Overall okay stay"
The hotel was extremely close to six flags magic mountain, the reason we chose to stay there. The only concerns we had were there was an odd smell in the hallways, which wasn't that big of a deal, and the bedding was not comfortable. The grab n go breakfast was disappointing. If you're counting on having an actual meal at your stay go somewhere else. […] The price was right and having a refrigerator made the stay worth it. Read moreGenuine Hotels.com guest review
"Decent place for an overnight stay"
Our room was updated, clean, not too expensive. It would be nice if they had an ice machine tho. Can't really complain about anything else.Genuine Hotels.com guest review
"I'm in love with you!:)"
I loves this hotel. The people were AMAZING AND GORGE. ! Just a wonderful environment. Also when I had difficulty with my other hotel , I left and came back to the extended stay !:) love it!!!Genuine Hotels.com guest review
Convenient location; however, wasn't aware that in-house service (trash wasn't removed, no fresh linen) wasn't provided for reservations less than 7-8 days.Genuine Hotels.com guest review
"Close to shopping area"
Fair, we didn't realize at time of booking this was an extended day hotel. Is not to our preference because you see things like one of guest coming down on the elevator with his mountain bike. Not a standard hotel acceptance. Otherwise it was a fair stay.Genuine Hotels.com guest review
It was the right place for our travel break and was pet friendly.Genuine Hotels.com guest review
"Never stay here again"
Smelled really bad I will never stay at this hotel again I could hear people next door like I'm in the room with them dogs in and out in hall way no leash is this is not a hotel if enjoyment is a hotel from hell.Genuine Expedia guest review
Response by Extended Stay America Los Angeles - Valencia Your review for our hotel was recently brought to my attention. I was very disheartened to read that your stay was less than satisfactory, and that the pets you encountered were not on a leash. Please accept our apologies. Our pet policy is that all animals must be on leashes when inside the hotel and on our property outside. To help enforce this, my team is going to be reminding our guests with pets of the pet policy. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
"Didn't get what we booked for."
We originally booked a non-smoking room, but when we got there we were given a smoking room which smell like smoke really bad. Other than that the area was nice and lots of groceries around it.Genuine Hotels.com guest review
"Clean & Magic Mountain Nearby"
Hotel is in a great neighborhood, close to lots of great restaurants, and grocery stores. 2 miles from Magic Mountain. The hotel has no pool or hot tub, but is very comfortable, clean and quiet.Genuine Expedia guest review
I was very impressed with the quality of the room and its features. If all Extended Stay Hotels are this clean and comfortable I will only book at these in the future. Thanks for a really good experience in hoteling.Genuine Hotels.com guest review
"quick stop in Valencia/Stevens Ranch"
This facility is smack dab in the middle of whatever you need while traveling in that you have within walking distance food-drink-clothes and especially a Wal -Mart. The hotel is clean and updated and for the cost the beds are excellent. If you are looking for the "Ritz" this is not the place , but if you want an apartment style stay this the place […] as it has a complete kitchen and Refrig !! The location along with the ease of shopping makes this hotel a place to stay if you are headed to LA or Magic Mountain. Read moreGenuine Hotels.com guest review
Response by Extended Stay America Los Angeles - Valencia Thank you for your great review of our property. It's great to hear that you had a wonderful experience staying at Extended Stay Valencia. Thank you again for sharing your experience with us. We look forward to welcoming you back in the future!
"Served Its Purpose"
The room and kitchenette were fine, but the lack of amenities will keep us from future stays. No maid service at all for a three day stay, very minimal "breakfast" and no pool, hot tub, or gym left a lot to be desired.Genuine Hotels.com guest review
It was good for the location and comfort of the bed. Air conditioner didn't work that great.Genuine Hotels.com guest review
Response by Extended Stay America Los Angeles - Valencia Thank you for taking the time to write a review of your stay. I'm so pleased to hear that our location is so convenient for your travel needs. We strive to provide guests with all the comforts of home, so I am disappointed to hear that the air conditioner was not working properly. We look forward to seeing you again, should your travels bring you back to our area.
Have stayed here several times, always pleased. thais last time my children and I were put in a smoking room, did not appreciate that! Other than that always pleased!Genuine Expedia guest review
First the room I reserved was not available. Nothing was in the room in the way of toiletries...I had to go downstairs to get shampoo and a blow dryer. The iron had something melted on it and when I asked for another one I again had to go downstairs to get it. The second one had something on it and it was the only one left.Genuine Hotels.com guest review
Everything was great. Walls did seem thin, as we could hear someone speaking in the next room. Other than that, perfectly satisfactory. I liked having the kitchen and would use it again if I needed to cook.Genuine Hotels.com guest review
"It's o.k. if your in a pinch"
They listed a Continental Breakfast, should be listed as grap and go. (their words) Bath tub was dripping. Could use some updates, didn't feel clean.Genuine Expedia guest review
"Six flags is right there, chould live here"
Nice place, but I reserved a smoking room a month in advaced ,and when I got there it wasn't there :/ still all good thouGenuine Expedia guest review
Helpful staff. Room was comfortable. Nice closet space with racks. Even had a reclining chair. Nice touch.Genuine Hotels.com guest review
"Highly Disappointed - Find another hotel"
I wondered if staff was ever trained in "customer service". I was asked to wait while the front desk clerk counted the cash in the drawer. Walls were paper-thin. With windows closed, people outside talking at normal volume sounded as thought they were in the room with me. Floor in room was so dirty, my shoes were sticking to it. Shower/bath faucet was […] super-difficult to turn on and off and wouldn't stop leaking once it was turned off. Pillows had feathers that poked through the pillowcase (the pointed end of feather) and stuck me. They obviously allow pets in this hotel as there was what sounded to be a large, vicious dog barking from inside one room when I walked past and I wondered if it was going to crash through the door to attack me. Hotel had a bad smell in the hallways (combination of smoke, cleaning supplies, dogs, etc.). Elevator was slow and very noisy. Read moreGenuine Expedia guest review
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