I was here for a business meeting, their rate was higher than most of the nearby hotels. They boast free high-speed internet access. This is false advertising. Yes, they had internet, NO, it was not high speed. Front desk had to move me from 1st to 3rd floor to get better access and connection but it did not work. I needed wifi badly that night. Front […] desk even blamed my Macbook Pro Retina and iPhone 5 for the issues I was having. I moved to Days Inn where rate is 200% lower than Holiday's yet they lived up to their promise of fast wifi. Horrible experience. You will lose a lot of clients from our company. Thats for sure. Read moreGenuine Hotels.com guest review
Comfortable, clean, helpful staff. Really nice place.Genuine Expedia guest review
"The hotel was 1 hour away from where I was trying"
I am asking to be reimbursed for the night in which I did not stay. the hotel was not what was advertised. It was over an hour away from where I was visiting daily and could not make the mountain drive in the night. They advertised it was only 13 miles away and that was not correct. I am asking for a refund.Genuine Hotels.com guest review
"Very Enjoyable Stay"
First let me say that the breakfast is complete with eggs, bacon or sausage, sweet rolls, toast, cereal, pancakes, oatmeal, etc. I was very happy to see this since I really need protein in the morning to get going. The location of the hotel is good, close to the highway and an easy/short drive to downtown Carson. The room was comfortable and clean, […] a nice size, and I really appreciated the mini-fridge to store leftovers and lunches for work. I would definitely go back and can recommend a stay without reservation. Read moreGenuine Hotels.com guest review
Thank you for a wonderful place to stay.Genuine Hotels.com guest review
"closest to destination"
We had just stayed at the Winnemucca NV Holiday Inn Express and had a wonderfun experience. The experience at Carson City was not so. The air conditioning did not work and so we were moved to a different room. The bathroom fan did not work, leaving us feeling like we needed another shower because the room was so humid. The air conditioning shut off […] every 10 to 15 minutes keeping us awake with the noise. The bathroom was not clean. There is mud or mold on the caulking around the tub. The telephone did not work. It was dead. We asked for a different phone or for it to be fixed but we were told by the desk clerk that it was not possible. When I complained about the room he asked "What do you want me to do about it?" Read moreGenuine Hotels.com guest review
I compalined about the bed in the room and got no response from managment, i have never had a more uncomfortable bedGenuine Hotels.com guest review
AT&T service was pretty bad, could have a conversation if I held my head against the window. Internet was reasonably good. Fridge doesn't have a freezer in it. Everything else was perfectly okay for a hotel.Genuine Hotels.com guest review
"Carson City Holiday Inn Express"
Nice decor. Quiet rooms. Shower temperature not very adjustable, mostly stayed on the hot side. Breakfast was nice. Cookies go fast in afternoon. Pool should stay open longer, especially hot tub for adults after 10 pm. Washer and dryer worked well. Found tons of clothes thrown in dumpster out back; too bad they don't think of donating them to some shelter […] or other organization. Read moreGenuine Expedia guest review
"Basic needs were met"
The hotel was booked up when we were there. There is only one small elevator, probably is fine when its not sold out. The other main issue was the breakfast that is included with the room, was not adequately stocked. There was one employee refilling the breakfast, it was too much for her to keep up with (It was a baseball tournament, so lots of hungry […] kids) The breakfast is one of the nice features, the main reason I chose Holiday Inn over something else, so kind of irritating. The room was clean and comfortable. The pool is much smaller than it looks in the pictures. Just minor issues. Read moreGenuine Hotels.com guest review
"Nice hotel, but......"
The hotel was nice. The room was clean. The desk staff was great, as was the breakfast lady. BUT, the toilet didn't work properly and you had to flush it many times. The shower had no cold water, so the shower nearly scalded you. The location is in a good neighborhood, but there wasn't anyplace to eat within walking distance. When we returned to our […] room after breakfast, as we got near to our room, a housekeeper quickly left our room. When we opened the door, we realized that she had used the restroom, because the toilet didn't work correctly and, well, there was still stuff in it. Not cool. Read moreGenuine Hotels.com guest review
Room was clean, except there was a left over soap and shampoo in the shower that had not been removed. no biggie. Always have had a good experience with Holiday Inn Express hotels. ComfortableGenuine Expedia guest review
A family of four stayed for one night at great price that included breakfast the next morning! Bathrooms very clean. Staff was friendly and wonderful and very accommodating. We enjoyed the stay and will return when in the area in the future!Genuine Expedia guest review
Did not like the fact that this use to be the Hampton inn before I like the breakfast bar from the other place. You change the name not very haspy about that.Genuine Hotels.com guest review
Clean, Relaxing, would stay there again.Genuine Hotels.com guest review
This time we were not so pleased, I reserved a room on the bottom floor with 2 Queen beds. That did not happen !! ended up on the 3rd. floor with a king size bed. The lady at the desk said there was a water problem in the room we reserved and that there was no other rooms with 2 queen beds on that bottom floor ????? So she had a room on the 3rd. floor […] with a King, we took that room, only because we were both very tired, we arrived shortly after 10 pm, I MADE THIS REVERSATION IN ADVANCE !!!! NOT ON THE SAME DAY ! PERHAPS WE SHOULD GO TO THE HAMPTION NEXT DOOR NEXT TIME. and we are suppose to be back in Carson City towards the end of June again !! Read moreGenuine Hotels.com guest review
Good room, staff, hotel. Anywhere I go holiday inn always delivers.Genuine Expedia guest review
Will stay here again. Only complaint I have - please put king size pillows on a king size bed. A choice of feather or foam would also be nice.Genuine Hotels.com guest review
"A very nice stay."
Overall the room was very nice and quite...except for the heater. Once we turned it off, everything was very pleasant. Check in and check out went very smoothly. I would recommend this hotel because it was very quite, comfortable and clean.Genuine Expedia guest review
It was quiet and clean also easy access. The breakfast could use some improvement. Everyone was kind and helpfulGenuine Expedia guest review
The staff was friendly and the rooms very comfortable - especially the beds. My only disappointment was that the workout room was too small and little ventilation (only two treadmills and one bicycle with no room to stretch). The other disappointment was that the pool was very small and more for children. It would had been better if the photo reflected […] the small size that way we wouldn't had brought our swimming gear (we love to do laps). Read moreGenuine Expedia guest review
"Holiday Inn Express- LOVED it!"
Very nice place to stay. Employees at check out desk always courteous and willing to help. The only employee that was rude was the lady who was bringing out the breakfast. She made a comment to my son, about him returning for more food. I did not appreciate hearing her ask my son why he was back for more food and saying that it was not good. My son […] is not shy so he told her that he loved to eat but had my son been more sensitive, he could have been very embarrassed since there were many other people around. Indoor pool and spa was a plus. Not running out of eggs for the breakfast buffet was also a big plus since other hotels I've stayed at would offer breakfast but end up running out of all the good stuff after the first hour. Read moreGenuine Expedia guest review
Clean and new looking facilitiesGenuine Hotels.com guest review
Very nice hotel, it felt clean, they accommadate pets without any commotion. Staff was very nice. I enjoyed my stay.Genuine Hotels.com guest review
"Standard, Boring and uninspired"
If you are passing through for a night - this is the place for you. Otherwise go to the Marriot further down in Carson City. This hotel is a standard, very tired and functionally limited hotel. The staff are also the same. Getting laundry done seems to be an alien experience! I gave a bag full of laundry and the staff didn't understand what I wanted […] when asked for a laundry slip to catalogue what I was sending! I returned in the evening to find the bag still at reception where another tired front desk person just handed it back to me without any explanation as to why the laundry wasn't done! So, no customer service and of course the standard packeted rubbish for breakfast. It felt like the whole hotel was run by tired zombies - not a good experience at all! Read moreGenuine Hotels.com guest review
"Good hotel close to the lake"
We're looking for a hotel to stop over for a couple of days which was close to lake Tahoe. The hotel was adequate, clean and comfortable, the staff were friendly and helpful and for a couple of days the hotel was lovely!Genuine Expedia guest review
It was a very nice place to stay overnight, just passing through town, took advantage of a free stay with Hotels.com points, otherwise i think we would have chosen a less expensive place. They do have a good variety of items for breakfast, the hot tub was a nice treat as well.Genuine Hotels.com guest review
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