All hotels in New York, New York, United States of America
1 room, 2 adults
You can collect Hotels.com® Rewards nights here303 Lexington Avenue, New York, NY, 10016, United States of America, ‏‎800-491-6126
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4.3 / 5Excellent

Score breakdown (from 1,411 reviews)

Average rating for:

  • Cleanliness
    4.5
  • Service
    4.4
  • Comfort
    4.4
  • Condition
    4.2
  • Neighborhood
    4.4
5.0 / 5Outstanding
"Andy rocks!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    3.0
The whole staff was all very helpful, but it was Andy at check-in that really was a standout. We were running late for a party and he was so fast and funny he really shifted our whole mood. We will certainly stay again!
Genuine Hotels.com guest review
1 night romance trip Jan 24, 2015
Seth
US
5.0 / 5Outstanding
"Christmas Getaway"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Courteous amd accommodating staff! Excellent location, quiet neighborhood, yet close to all New York city holiday attractions!
Genuine Hotels.com guest review
1 night romance trip Dec 12, 2014
Neal
US
4.0 / 5Excellent
"Great mid-town base for a business stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Short walk to grand central, great little restaurant/bar, helpful staff, and a quiet room... What's not to like!
Genuine Hotels.com guest review
4 night business trip Feb 1, 2015
A Traveler
US
4.0 / 5Excellent
"Good Value in the City"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    4.0
Good value for New York City. A little tired, but what isn't in New York. Good location, friendly staff.
Genuine Hotels.com guest review
3 night business trip Feb 4, 2015
Robert
US
4.0 / 5Excellent
"Very pleasant stay"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
Very pleasant hotel, attentive staff in a great neighborhood.
Genuine Hotels.com guest review
4 night business trip Feb 2, 2015
Ivan
US
4.0 / 5Excellent
"Totally fine for business."
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    4.0
Close to Grand Central, great service, was just here for business so not looking for anything fancy. Room was clean but a bit dated.
Genuine Hotels.com guest review
1 night business trip Feb 3, 2015
Courtney
US
4.0 / 5Excellent
"Excellent value"
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Hotel is an excellent value. Room is not super-luxurious but large and pleasant. Nice fitness center also. Only very minor complaints was that the in-room coffee was pretty bad, and I never got the TV remote I requested.
Genuine Hotels.com guest review
2 night business trip Feb 4, 2015
A Traveler
US
4.0 / 5Excellent
"Good value in New York"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Good value in New York. Central location, lots of good restuarants near by. Hotel is a little worn but what isn't in New York. Friendly staff. I would recommend the hotel to anyone.
Genuine Hotels.com guest review
2 night business trip Feb 4, 2015
Robert
US
5.0 / 5Outstanding
"Great place."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Nice Neighborhood a bit of a.mix.residential and business. It is a 5 block walk to subway.(37th to Grand Central). Restaurants a grocery store about a block and.a half away. Did not.have the time to really explore the area as much as I would have liked to. The hotel staff was terrific.
Genuine Expedia guest review
Other trip Feb 5, 2015
jon
US
5.0 / 5Outstanding
"Great stay!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Very nice, clean size room with many convenient features ... Many outlets and mirrors. We stayed in a room on the quiet courtyard side and was given a free upgrade which included a refrigerator and microwave. Excellent service with a smile! Only slight negative was a small bath room. Definitely would stay again.
Genuine Hotels.com guest review
1 night romance trip Jan 31, 2015
A Traveler
US
4.0 / 5Excellent
"Nice place"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
We found this hotel to be clean and comfortable and the staff was very nice. We had no issues and can only suggest that the decor be rethought as it is dark and ominous with poor choice of art and color but that's just me!
Genuine Expedia guest review
Other trip Feb 2, 2015
A Traveler
US
5.0 / 5Outstanding
"Great hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Very nice room. Staff very attentive.
Genuine Hotels.com guest review
1 night romance trip Jan 24, 2015
Michael
US
5.0 / 5Outstanding
"Excellent midtown spot"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    4.0
One of the better hotels in midtown I've stayed in, this room was totally silent--no street noise at all (though the staff thoughtfully left earplugs in the bedside drawer in case there was any). Great fitness center for the area (most hotels don't have them at all). Well appointed, convenient location, great price!
Genuine Hotels.com guest review
3 night business trip Jan 20, 2015
Kathleen
US
4.0 / 5Excellent
"slightly disappointed"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
a bit disappointed with a paper sheet on the bed and no comforter one evening. I have never had issue with the hotel in past visits.
Genuine Hotels.com guest review
2 night business trip Jan 20, 2015
Kelly
US
5.0 / 5Outstanding
"Wonderful in every way"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Great room and even greater people. I was running late for a business dinner and was dropping my bags at the front desk. The manager ath the desk took my bags and put them straight in my room. No questions and no extra time. I was in and out to my meeting in less than one minute. So helpful and understanding.
Genuine Hotels.com guest review
1 night business trip Jan 22, 2015
A Traveler
US
5.0 / 5Outstanding
"Great stay."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Great location. Exceptionally nice staff. Would definitely stay again.
Genuine Hotels.com guest review
1 night romance trip Jan 21, 2015
Peter
US
3.0 / 5Good
"Nothing special but alright at value price"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
Chose this for low seasonal price and location ( midtown east side). Nothing distinguishes it really from other similar hotels: no special amenities (bath robes apparently on request only, no sample shampoos , grooming aids or courtesy waters etc). The TVs are relatively small . Double beds were however a nice size. The wine and cheese hour literally that, missed it. I did like online check in and they honored my room choices.
Genuine Expedia guest review
Other trip Jan 23, 2015
NPMorg
US
5.0 / 5Outstanding
"Great Hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
We love this hotel great location by Grand Central clean staff is very friendly
Genuine Hotels.com guest review
2 night romance trip Jan 14, 2015
kim
US
5.0 / 5Outstanding
"Excellent Value, Great Location"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
We were very pleasantly surprised with this hotel. We picked it because it was near the East River Ferry (our son lives near the Williamsburg dock), but it is also just a few blocks from Grand Central, and the subway. Our room was large by NYC standards. The bed was great although some of other furniture was a little run down. We also appreciated the complimentary newspapers and in-room coffee makets.
Genuine Expedia guest review
Other trip Jan 21, 2015
Jim and Barbara
US
5.0 / 5Outstanding
"Happy at the Shelburne!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Clean, good sized quiet room (wonderfully quiet)! Great roomy shower! Beds very comfortable! Good view of Empire State Building from the room was unexpected surprise. 16th floor roof top terrace and beer garden (closed in winter), offered great views of mid-town. Just a few blocks from Grand Central Station. Front desk staff very friendly and efficient. Very happy with our stay at the Shelburne!
Genuine Hotels.com guest review
1 night trip with friends Jan 4, 2015
Hartley
US
5.0 / 5Outstanding
"Def give Shelburne a try!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Really enjoyed my stay at the hotel! the room was clean and spacious. The bathrooms are big too (that's a must if you are on an all girl's trip)
Genuine Hotels.com guest review
1 night trip with friends Jan 17, 2015
Surbhi
US
3.0 / 5Good
"Great Location"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
Location is the best thing about this hotel. It's close to Grand Central, the Theater District, and local food stores and restaurants. I stayed in two different one bedroom suites, each with a different floor plan. The change of room was handled very professionally. On the down-side, The Affinia upgrade of this hotel has gotten old fast. Huge floor lamps are already bent to one side. The carpets are looking past their age. Cold, big-framed 'art' works hang lifelessly on the walls to fill up space. One of the suites had an ample-sized bathroom, the other did not. If you have the chance, the best thing is to see what you're getting first in person, once you've arrived. On the plus side, the rooms are larger than most New York hotels. The staff was generally very good. But there was a connectivity issue with the internet, and some of the staff didn't seem to take an interest in the problem. I came to do a lot of work in New York, and this was particularly frustrating for me. Finally, one of the managers intervened, and this helped a lot. But the connection issues still remained until the day I checked out. All in all, I gave this hotel 3 stars.
Genuine Expedia guest review
Other trip Jan 18, 2015
David
US
4.0 / 5Excellent
"Excellent Value & Midtown Location"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    4.0
Great deal on a very good hotel, in a good location for my business interests. Nice staff.
Genuine Hotels.com guest review
2 night business trip Jan 13, 2015
JON
US
4.0 / 5Excellent
"Great Hotel in Midtown Manhattan"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
The Affinia Shelburne is my hotel of choice when I'm in NY for business trips. It's central location is great for getting around, with close proximity to metro lines and Grand Central Terminal. The rooms are spacious and it's nice to have a restaurant and fitness center on the property. Staff is constantly friendly and go above and beyond to ensure your stay is perfect.
Genuine Hotels.com guest review
3 night business trip Jan 12, 2015
Jessica
US
5.0 / 5Outstanding
"Best value for money in NYC"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Nothing to say except such excellent value for money and a superb hotel. Will definitely keep it in mind for our next business trip to NYC
Genuine Hotels.com guest review
3 night business trip Jan 11, 2015
A Traveler
US
4.0 / 5Excellent
"Impressive customer service, great location"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
Excellent hotel...we were very pleased. We were especially impressed by the customer service. They were very pleasant and eager to be of assistance. Location was perfect, close enough to everything but not too close. plan to stay again.
Genuine Hotels.com guest review
2 night family trip Jan 9, 2015
Lauren
US
4.0 / 5Excellent
"Another nice stay a a well-located hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    4.0
The hotel that I stay at the most in NYC. Great service, always made to feel very welcome. Hotel is decent; only issue this stay - a minor one - was that only one of the two elevators was in service which created a few delays getting to/from room.
Genuine Hotels.com guest review
1 night business trip Jan 7, 2015
Michael
US
5.0 / 5Outstanding
"The Shelburne Hotel: Beautiful"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
The staff was extremely amicable and accomodating. The location was ideal and I'll most certainly return to this hotel.
Genuine Expedia guest review
Other trip Jan 12, 2015
Daniels
US
5.0 / 5Outstanding
"Convenient and comfortsble"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
I had a meeting only 2 blocks away: the hotel and its accommodations were perfect, the staff friendly, the room quite comfortable.
Genuine Hotels.com guest review
2 night business trip Jan 5, 2015
A Traveler
US
5.0 / 5Outstanding
"Awesome hotel - what a great, unexpected gem!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
I never expected such a nice hotel, for the price!! My first question was what is wrong- and that is farthest from the truth!! First, the front desk staff were very friendly, attentive and professional. My room was huge by NYC standards, with a King bed, desk and chairs. The bathroom was small, but modern and clean, with a large shower. I was on the 3rd floor, corner area, and it could get a little noisy from Lexington just below, but not terribly unpleasant. There was happy hour in the lobby each night, which tended to get busy. 24/7 gym, although I did not take advantage of it. The attached restaurant, Rare, was excellent - burgers were delicious, salad excellent, and dessert, awesome! Make sure you go to the top of the hotel bar - spectacular view of Manhattan. I highly recommend this hotel, and will return when I am in midtown Manhattan every few months.
Genuine Expedia guest review
Other trip Jan 8, 2015
Grace
US
5.0 / 5Outstanding
"Must stay."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
Wonderful stay all around. Great lobby wine hour. Great service and staff.
Genuine Hotels.com guest review
10 night family trip Dec 23, 2014
Marcelo
US
4.0 / 5Excellent
"it was ok"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    4.0
had a procedure at NYU and spent the night at the affinia, disappointed that the wifi was not free. No shower cap in bathroom.
Genuine Hotels.com guest review
1 night trip Jan 4, 2015
Nancy
US
4.0 / 5Excellent
"Great Hotel"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Stayed here for three days over this recent New Years' Eve. Thought the rooms were spacious for NYC standards and nothing was dingy. Only two complaints were 1) the bathroom had a sliding door which had a pretty big gap...just don't know why anyone would design this way and 2) 1 elevator bank was out of service for for most of the say (i've stayed before and this is a recurring issue for them). Otherwise, comfortable place for the price.
Genuine Hotels.com guest review
3 night romance trip Dec 30, 2014
A Traveler
US
5.0 / 5Outstanding
"Great Hotel!"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
This was the second Affinia hotel I've stayed at and I was not disappointed at all. Spacious rooms, friendly and informative staff, great location and its pet friendly yet it does not smell like pets! I will definitely stay again.
Genuine Hotels.com guest review
2 night trip with friends Dec 31, 2014
Craig
US
4.0 / 5Excellent
"Smelly, but nice."
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    3.0
The shower curtains in all rooms need to be replaced... they are mostly cloth which after one shower made the room smell like mold. Bring your febreeze!!! Otherwise the room size was nice and we enjoyed the location. Easy access to LGA, Empire state and Grand central Station. The restaurant in the lobby, RARE, has fantastic breakfast and we ate dessert there one night which has a fabulous apple pie and chocolate chip bread pudding.
Genuine Hotels.com guest review
4 night romance trip Dec 27, 2014
carey
US
4.0 / 5Excellent
"Perfect midtown locale"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
Super convenient if you're coming in to Grand Central Station. Nice sized room, smallish bathroom, but adequate. The fridge and microwave were nice additions to the room.
Genuine Hotels.com guest review
1 night family trip Jan 2, 2015
Silvia
US
4.0 / 5Excellent
"Good value for money and nice location"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
A pleasant 10-15 minute walk to Times Square/Broadway and Macy's and only about 5-10 minutes to Grand Central Station and Bryant Park. Rockefeller Centre is about 20 minutes on foot. Staff were great here. The hotel itself is a little dark and dreary but fine if you like historic properties vs. a more modern feel. The restaurant attached to the hotel is great, too, and our fussy kids enjoyed their menu.
Genuine Expedia guest review
Other trip Jan 3, 2015
Paul
US
5.0 / 5Outstanding
"Great place."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Great stay. Great staff. Nice spacious rooms. Far enough away from the bustle of the crowds but close enough to walk to all the great spots near Time Square. Excellent.
Genuine Expedia guest review
Other trip Jan 3, 2015
A Traveler
US
5.0 / 5Outstanding
"Nice Hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Nice hotel, friendly staff. Perfect for quick work trip, easy to access!
Genuine Expedia guest review
Other trip Jan 2, 2015
BHB
US
5.0 / 5Outstanding
"I return because it is always good."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
Great service... Flexible and responsive... Driving and Valet excellent if expensive
Genuine Hotels.com guest review
2 night romance trip Dec 23, 2014
A Traveler
US
4.0 / 5Excellent
"Great value :)"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
I agree with other reviewers. Hotel was great price, big rooms, two beds (which is hard to find by the way) and was in a good location! Good restaurant in lobby! However, the bathroom was not as clean as I liked. Hair on wallpaper and spatters of something in bathroom. Mildew on tile grout. Just needed a thorough deep cleaning! But this was tolerable to get the price and location. They just need to clean a little deeper at set intervals!
Genuine Hotels.com guest review
5 night family trip Dec 23, 2014
Rebecca
US
5.0 / 5Outstanding
"Affordable hotel in a great location!"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
My wife & I and our 3 children had a great time in Suite #1413.
Genuine Expedia guest review
Other trip Dec 29, 2014
A Traveler
US
4.0 / 5Excellent
"Great hotel near Grand Central."
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
We enjoyed our stay at the Affinia Shelburne. The room was large and we had a king-sized bed, all for a good price. We had to wait a bit extra past our check-in time to get to our room, but the staff was friendly and helpful. They gave us a list of places to eat within close walking range of the hotel. There are definitely a number of places to eat within a few blocks. Overall, we had a great stay at a reasonable price!
Genuine Expedia guest review
Other trip Dec 29, 2014
A Traveler
US
5.0 / 5Outstanding
"Excellent hotel and stay!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Excellent stay!
Genuine Hotels.com guest review
1 night romance trip Dec 20, 2014
Ilona J
US
5.0 / 5Outstanding
"Amazing!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
GREAT! I love the location and the hotel looks really new. Their service was amazing as they upgraded my one-bedroom suite to a two-bedroom suite. Both room have a generous amount of space which rarely found in NYC hotels. Would definitely come back!!
Genuine Hotels.com guest review
1 night romance trip Dec 24, 2014
A Traveler
US
5.0 / 5Outstanding
"Very clean hotel, great location"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
This hotel was within walking distance to many shops, the Empire State Building and Times Square. The room was very spacious and the beds were comfy. The room exceeded my expectations. There was a nice kitchenette area with a sink, fridge and microwave. I will definitely stay here again on my next trip to New York.
Genuine Expedia guest review
Other trip Dec 26, 2014
M
US
4.0 / 5Excellent
"Very helpful staff"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    4.0
The hotel was average, but our room was large and clean. When we checked in, our room wasn't ready...and it remained unavailable for a long time. But the front desk person was very helpful, and offered another room for us to use to change. But by this time, it was too late, so we had to spend our entire day in our travel clothes.
Genuine Hotels.com guest review
3 night trip with friends Dec 18, 2014
A Traveler
US
5.0 / 5Outstanding
"Great location for the holidays"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Great trip to NYC for the holidays. Enjoyed the wine happy hour and hotel was in a perfect location. Close enough to everything, but far enough from the holiday chaos. Perfect if you arrive at Grand Central.
Genuine Expedia guest review
Other trip Dec 25, 2014
A Traveler
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
GREAT STAFF GOOD VALUE . GREAT ACCESS TO MAJOR ATTRACTIONS AND SUBWAY LOCATIONS.
Genuine Expedia guest review
Other trip Dec 24, 2014
jvp
US
1.0 / 5Poor
"DO NOT STAY HERE!"
  • Cleanliness
    1.0
  • Service
    1.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    4.0
this is NOT a 4.4 star hotel! Horrific experience- room was 78 degrees and was informed that we could NOT control the settings could only make it hotter. Was so hot felt sick most of the first sleepless night. Arrived at our room late the second night and the room was never cleaned! Manager offered no response, apology or offer to put us in a clean space. Appeared that employee walked off the job since the bags of dirty linens were left in the hall by our room as was the cleaning cart. Lobby furniture is so badly soiled that it is appalling. TRULY the most unbelievable stay at a hotel I have experienced.
Genuine Hotels.com guest review
2 night business trip Dec 19, 2014
A Traveler
US
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