"perfect night away"
The bed, pool, Jacuzzi, & sauna helped create the perfect getaway for a night with my husband.Genuine Hotels.com guest review
"I would def go back!!! :)"
It was super comfy and much nicer than I had expected. I needed a place to stay last minute and this worked out perfectly!Genuine Hotels.com guest review
"Room and breakfast very nice."
Room was very clean and comfortable. Breakfast was very good. Stay was for two days as we went to Holland Tulip festival (25 miles to west). Youngest person in group was 58 and oldest is 80.Genuine Expedia guest review
The hotel was conveniently located near the performing arts center in Byron Center. Easy off and easy on to Route 131. The hotel was modern and comfortable and the people at the front desk were very friendly and helpful. Breakfast was great and included fresh fruit, cereal, eggs and sausage make your own waffles and pastries. I will definitely stay […] at this hotel the next time we are in town. Read moreGenuine Expedia guest review
Response by Comfort Suites South We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future. Kind Regards,
"Recently remodeled hotel convenient to highway"
Okay hotel. Hotel had an unpleasant odor in the hallways. Lots of selections for free breakfast.Genuine Expedia guest review
"Easy to find right before Grand Rapids"
Overall good stay, would stay there again Only downside was that there were not any restaurants near the hotel. You would have to get back on the highway to the next exit to eat out. We ordered pizza to the room, it was fast and good prices.Genuine Expedia guest review
Response by Comfort Suites South We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future.
"Hotel with potential"
The rooms were clean but there were a few things that could not be ignored. 1) The room smelled like cigarette smoke. I called the front desk and they swore the room was a non-smoking room. I asked for a different room but they said the entire floor was non-smoking and didn't really offer to give us another room. 2) There were a few stains on a few […] of the pillows. Not that hard to change pillow covers. 3) Gross stains on the shower curtains. ****but besides those issues, the hotel itself was nice. The rooms were very spacious and great bang for the buck. For the price I paid, I would probably stay at this hotel chain again if I needed a place to stay but not if it were during a vacation or "romantic" getaway. Read moreGenuine Hotels.com guest review
"Nice, quiet mid week stay."
I would def. Stay here again! Hotel was clean, staff was very friendly, very pleased! Great hotel for the price.Genuine Expedia guest review
Response by Comfort Suites South We would like to thank you for taking the time to complete the online review. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future. Kind Regards,
Room was great and the staff was very helpful. We will definitely stay there again if in the area.Genuine Hotels.com guest review
I have spent more for less. I will definitely consider this hotel and other Comfort Suites in my travels.Genuine Hotels.com guest review
From the room, to the pool, to the breakfast - it was all wonderful, clean, & perfect. I would stay there again any time.Genuine Hotels.com guest review
"just a nice normal hotel"
clean, good continental breakfast, and great priceGenuine Hotels.com guest review
"Surprisingly great for a lower priced hotel"
This facility was very clean and comfortable. I made a quick stop for work and chose this location for it's proximity to my customer. Staff was very pleasant and helpful. I was extremely pleased and already booked another night there. I highly recommend this hotel.Genuine Hotels.com guest review
We Spent 3 nights at the hotel, including Christmas Eve and Christmas . The hotel was fully booked due to a huge ice storm and local power outages. Our only problem was a lack of hot water christmas morning. The hotel Had a worker there quickly to fix it and gave us a $50 rebate due to our inconvenience -without a word of complaint from us.Genuine Expedia guest review
Response by Comfort Suites South Chris, Thank you for taking the time to complete a review regarding your recent stay at our hotel. It was a trying time for thousands of people in West Michigan over the holidays. We like many in the area did not escape the scorn of Old Mother Nature. We did experience some mechanical breakdowns due to the weather, and I would like to apologize for any inconvenience it might have caused you. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! I hope the remainder of your holiday season is a safe and happy one.
"Good Business Hotel"
A little run down but ok for a night. Bed was comfy!Genuine Hotels.com guest review
Hotel staff was super helpful and friendly. They all went above and beyond for or fun girls night. Room was clean and comfy, breakfast was also very good and hotel was quiet. Two thumbs up in my book. We will be staying there again for sure!Genuine Hotels.com guest review
Response by Comfort Suites South Natalie, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. I will pass your kind comments onto my staff. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. Have a great holiday season, w e hope to see you again soon!
Very nice. Hotel was clean and comfortable. The staff was very personable and we really enjoyed the hot breakfast in the morning. Would stay again.Genuine Hotels.com guest review
"Don't swim in the pool!!"
The hotel overall was nice. It wasn't until we hit the pool that all that changed! It was horribly strong of chlorine! The pool temp itself was rather cool. That didn't really bother us but what happened next did! We were swimming in the pool with our young children when this maintenance guy walks around the pool dumping chemicals into it!! We later […] read the bottle and it says to "measure it out" and wait two hours and test the water. Really?!! Pretty sure you are not suppose to put chemicals into a pool while there are people swimming in it! There was so much chlorine that it actually bleached my daughter's bathing suit!! After swimming my son developed some type of painful rash. We thought were going to have to take him to the doctor. But we showered him off, washing him very thoroughly and waited a couple hours. The rash did go away and he was OK. I am thinking this had to do with either the high levels of chlorine or those chemicals that were added as we were swimming. If you do stay at this hotel, I recommend NOT swimming in the pool!! The poor rating of the hotel staff was only due to the guy who dumped the chemicals in the pool. The rest of the staff was friendly and accommodating. Read moreGenuine Expedia guest review
Response by Comfort Suites South Thank you for taking the time to complete a review of the property regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. As I explained to your wife, I can assure you that the product being added to the pool was in no way harmful to anyone in the pool. It was a stabilizing agent added to counter-act the chlorine level of the pool. Our pool's chemical levels are monitored 24 hours a day and I can assure you that at no time did it climb above the acceptable levels required by the State for a public pool. I will not dispute that the levels did elevate and for that reason we were adding a stabilizer to the pool to combat the increased levels of chlorine. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
We would definitely stay here again!Genuine Hotels.com guest review
"What is that loud noise above room 111."
Every morning at 4:45am there was a lot of noise above room 111. It almost sound like thunder.Genuine Hotels.com guest review
"great stay, great price!"
Nice big rooms, Close to downtown. Clean, friendly staff. The beds also had lots if pillows, which we loved. Will stay again!Genuine Hotels.com guest review
great location and will stay here again.Genuine Hotels.com guest review
Very friendly and helpful front desk personnel. Would stay here again.Genuine Hotels.com guest review
"Nice clean, comfortable hotel."
Easy to find off I-69. We were able to visit comfortably with a loved one living in the area on our way to MI.Genuine Expedia guest review
"Updated rooms, great stay"
Very comfortable, beds are great, large rooms, pool nice.Genuine Hotels.com guest review
We were pleasantly surprise how nice the rooms were. After a long drive it's nice to open the room door and feel very comfortable which we did. We would definitely stay there again.Genuine Expedia guest review
"State Park Tour"
We were traveling from the East Lansing area to several West Michigan State Parks and to Gun Lake. Our favorite West Michigan Hotel (Comfort Suites) was centrally located to everything! We stay here as often as possible!Genuine Expedia guest review
"Very Nice Stay"
Very nice hotel. We were only there one night but the beds were very comfortable with great pillows. Had a great nights sleep! Only complaint was that there was a group of youth soccer players on our floor and in fact in rooms all around ours so it was a bit noisy in the evening and early morning they were out slamming their doors while going down to […] breakfast I assume. The only reason for a not perfect cleanliness rating is that there were stains on the carpet. Otherwise the room was very clean. Will definitely stay again while in Grand Rapids! Read moreGenuine Hotels.com guest review
"Close to our interests"
We used this venue as our "base camp" enabling us to visit various locations in the Grand Rapids and West Micjhigan Coast area.Genuine Expedia guest review
I really enjoyed my stay. I couldn't find a single negative thing to say. I loved loved loved the two style pillowsGenuine Hotels.com guest review
Super friendly staff!!Genuine Hotels.com guest review
"Nice hotel a few miles away from Grand Rapids"
It was a nice, quiet hotel a few miles south of Grand Rapids. The room was clean and it was just a pleasant stay for my family.Genuine Expedia guest review
"Good location near expressway"
Courteous staff Room was clean but had an odor like someone smoked in there and covered it up with LysolGenuine Expedia guest review
"Will Visit Again!"
The staff was very nice! The room was clean and tidy, breakfast was good in the morning, pool was refreshing and hot tub was nice and hot. We will visit this hotel again :)Genuine Expedia guest review
Very nice and clean!Genuine Hotels.com guest review
My stay was very pleasant...my only complaint was the air conditioner. It was very loud and didn't work very well.Genuine Hotels.com guest review
"Great for BDAY BASH"
Would of had 5 stars if there was Bacon on the breakfast bar :)Genuine Hotels.com guest review
"Wasn't a suite"
We recently stayed at the nearby Baymont Suites and were so pleased, but they were booked. This was not a suite. It was a room with a short divider. It did not meet our needs. We thought we were getting 2 rooms.Genuine Expedia guest review
Only one person on staff when clearly two or more were needed. She had a lot of problems to solve which caused her to be away from the desk for long stretches. The air was inadequate and the room was stuffy. No pool towels and no one available to give us some. A good value though as the rooms were inexpensive. Breakfast was just ok. The was an unacceptable […] noise level at the business next door with trash trucks at 5am which woke us all up. Read moreGenuine Hotels.com guest review
greatGenuine Hotels.com guest review
Hotel room was FILTHY! Food was left in the refrigerator, the inside of the microwave had an explosion of food left in it, there are stains all over the carpets, and there was hair all over both beds.Genuine Hotels.com guest review
Front desk evening staff member was very friendly and welcoming. Breakfast was a mess, not enough tables for guests, garbage overflowing the trash cans, ran out of several items. The woman tried her best to keep things full and clean but there is no way one person can do this on their own, especially when the hotel is full. Directly across the street […] from a Meijer Gas Station which was convenient for snacks and beverages. Read moreGenuine Expedia guest review
We really enjoyed our stay. We arrived at 5:30 am not knowing we couldn't check in until 3p. Although we were that early with 3 kids they made sure we had a room. Whenever I'm in Grand Rapids this is a place I will stay again.Genuine Hotels.com guest review
every one was so helpfulGenuine Hotels.com guest review
"Bad News for the Disabled & Pet Owners."
Horrible Experience. Will Never stay at Comfort Suites again. Complete write up at Trip Advisor. Bottom Line: Not accessible to the Disabled and the staff could care less. Called a head to advise of situation, guy on the phone said "No Problem, I'll make a note of it"...When checked no record of anything. Rooms not equipped for the Disabled and My […] Elderly Father was unable to Bathe for the 2 days we stayed there. NEVER AGAIN. Front Desk "Dennis" Held Towels Hostage for signed paper that approved a $150 charge for a 5 lb pup when the internet said $50. Poor Customer Service, Read moreGenuine Expedia guest review
"Not a good experience!"
We checked in late. Almost 3 a.m. The Desk clerk was more interested in the movie that was on the TV than doing his job correctly. When we got to our room we used our key to try to get in but the safety bar was in. Then a gentleman came to the door in his boxers! The room was already checked out to someone else. After being embarrassed & apologizing […] to this poor man I had to leave our 11 week old baby & his mother & go back downstairs to get a new room. Never once did I hear an apology. The next day I was walked in on by Housekeeping also. She never knocked, just busted through the door. Read moreGenuine Hotels.com guest review
"Found my chain"
Our stay was very comfortable. The Comfort Suites is nice due to a separate "living room" area and the beds, so everyone can relax at different times. The swimming pool was nice and warm, clean also. Breakfast, I can not say enough great things about. So many choices and many of them heathly! See you again soon in another location!Genuine Hotels.com guest review
"A good choice."
Good accomodations. Great Breakfast choices. Would stay there again and would recommend it to anyone wanting to stay in that area.Genuine Expedia guest review
"Exceeded our expectations"
The hotel exceeded our expectations. The staff was very pleasant and professional. In addition to nice rooms, the pool area was well maintained. We were surprised there was also a sauna. The facility is conveniently located to downtown Grand Rapids and area attractions. We highly recommend the Comfort Suites South.Genuine Expedia guest review
"great weekend get away"
Very friendly staff! They helped with everything from Directions to where to eat and what was good for delivery. The room was large and very nice. The pool area was clean and well kept. The breakfast was good.Genuine Expedia guest review
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