Great to be near subway to get anywhere quicklyGenuine Hotels.com guest review
"Hotel close to Penn Station N.Y."
Elevators are horrible; you can wait all day for them. Rooms, though clean, need major updating- paint, etc.Genuine Expedia guest review
"Very Convenient Location"
Nice hotel--not terrific. But you can't beat the location for getting around Manhattan. We were in Times Square in 5 minutes without all the noise there.Genuine Hotels.com guest review
"Not a Midtown Fan"
Aside from the realization that staying right across from Madison Square Garden and Penn Station is not my cup of tea, the room at the Affinia Manhattan was akin to an expensive prison cell. The room was incredibly tiny with a little window that had a box AC. The room was clean but the vent had about 3/4 of an inch of dust. I had stayed at the Affinia […] Shelburne by the UN (Lex & 38th) and the overall experience there was much better than here. The front desk staff when we first checked in was a bit abrupt. I can forgive him for that-after all, we're in New York, but each time I called downstairs, no one ever answered the phone. (I called twice to ask for extra towels and to ask for concierge help with restaurants.) The bell and door staff were fine--very helpful and the lobby looks impressive. Very disappointed in the room. I definitely recommend finding another property outside of Midtown unless you like the noise, filth, and overall unpleasant nature of the area. Everyone seems to recommend staying in Midtown because of its proximity to things. In reality, everything you'd care to go to would be a cab ride. Be prepared to shell out $10-$20 in cab fare unless you like long walks. You'll want to stay somewhere that will feel like a respite from busy Manhattan central. Read moreGenuine Hotels.com guest review
"A little shabby (for the price) but great staff"
As I arrived there had been an issue meaning they put me into a different type of room to my booking, a sort of studio appartment. This was less grand than it sounds and could have done with a handyman spending a day in the room. It was hardly cause for complaint but a little disappointing as I had paid a fair amount based on my normal budget for a […] treat, however they automatically gave me free wifi for the inconvenience which saved me a bit. I also had some flight issues and the concierge desk was incredibly helpful Read moreGenuine Hotels.com guest review
"Nice hotel - Nice staff - Nice location"
It was just great... I would definitely recommend this hotelGenuine Expedia guest review
"very spacious comfortable rooms"
We booked two rooms and they were both very comfortable. Did not expect a sofa bed in each which was a plus. Bathrooms are tiny but if that means the room is bigger, then it's just fine. The tub showed it's age and the mirror was located in a strange spot so it was difficult to use. The bathroom door has a large mirror on the outside of it. All in all […] we were very impressed. The staff were super nice and remembered your name. I would definitely visit the hotel again. Read moreGenuine Hotels.com guest review
"Opposite Madison Square Garden"
I was a bit disappointed for the last 3 days of my stay as the air conditioner was not working in the lobby and this was the place to get the free wi fi. Then the free wi fi wasn't working for 2 days so that a was an inconvenience.Genuine Hotels.com guest review
"One of the best hotels we have ever stayed!"
We stayed in Affinia for a week with two kids, and want to share with you that it is one of the best hotels you can ever have in New York. The location is very convenient: Penn State is across the street, where you have subway 1,2,3, and other lines (I forgot because we did not use the other lines). Broadway and Times Square are a few blocks away, within […] walking distance even with kids. A very rich options of all types of restaurants. We did our parking with the hotel garage which is right there with an affordable price, $30 for 24 hours. Read moreGenuine Hotels.com guest review
"Nice overnight stay"
Staying overnight for a concert @ MSG. It is right across the street which made it very convenient. Valet parking was $50 for 24 hrs which is crazy to me but apparently for the area it was very reasonable. Was a very hot day and the lobby and elevators were very hot. At the time they were doing elevator maintenance so the number of them were limited. […] That meant they stopped on nearly every floor, were packed in many times, and terribly hot. The AC unit in the room was barely keeping up but adequate. Booked the room for three people and had two beds so I requested a roll-away bed which was provided. I assumed it would not be an extra charge as the room was booked for three adults but I was charged an additional $30 and nobody mentioned that until I saw the bill. That was fine I guess but I would have expected them to mention the additional charge or provide it free of charge due to booking the room for three. All in all we were pleased with our stay. Staff was friendly and accommodating and we will not hesitate to book again in the future. Read moreGenuine Hotels.com guest review
"Close to time square"
Location was key to our stay, from that standpoint this met the expectations. Another plus was we had a view of 7th street which was great in the night.The hotel looks far better in pictures, than in reality. We had to wait 15 minutes in line for elevators, this could be solved if the all the elevators were functional. The hallway carpets were wornout […] and show age. The bathroom attached to the bedroom has a glass wall on one side which will disturb others sleeping. Hotel is noisy with street traffic, used the suppiled ear plugs which helped. Would prefer other hotel in future, ok for one night stay. Read moreGenuine Expedia guest review
"Great value in Midtown"
If you are arriving via train, this is a great option - nice property, close to everything in midtown, nice value. The concierge was very helpful in finding a very nice restaurant for us for dinner.Genuine Expedia guest review
Stayed at the Affinia Manhattan June 26th - July 1 2014. The location is excellent. The room was a bit dirty-the bathroom shower drain was rusted and dirty-the shower tile was dirty and worn-shower floor sloped downward toward drain making it a bit treacherous. The hotel double billed us. When we checked out we paid cash, but the Affinia Manhattan simultaneously […] took the money off of the credit card as well! They said they would put the money back on the credit card immediately but we found out it would not go back on the card for two weeks! Read moreGenuine Hotels.com guest review
"Ok hotel but not worth the money."
This hotel was close to everything, Penn Station, Madison Square Garden, the Fire Department, and bum row. The view from our 7th floor room was a building in the Garment District. On the sidewalk directly below us were about 50 homeless people sleeping along the building. I realize this is a problem everywhere, but I specifically asked for a room on […] a higher floor with a decent view. When we arrived in our room we opened the sofa bed and the mattress was filthy with hair and crumbs. We called down to the front desk and a maintenance man arrived very quickly. He brought sheets with him and left and said he would be back with a vacuum. Twenty minutes later a different maintenance man came back with more sheets. When we asked him to clean the bed he said it was too late to clean the bed it would wake the other guests. (We had a flight delay and arrived around midnight.) He suggested just putting the sheets on top of the dirt. EW!!!! We had to argue with him until he finally cleaned the mattress with a vacuum and then made the bed. The rest of the room was mostly clean, but it seems the New York City standards of clean are much lower then in other parts of the country. When I pointed out the dirt in other areas of the room the maintenance man could not see what the problem was. During most of our stay the elevators were very slow, and it was impossible to get in an elevator to the lobby in the mornings. We used the stairs a lot! Read moreGenuine Expedia guest review
Googled hotel name. Made reservation by phone. Believed I was talking to hotel. Asking person on phone, if I was calling the actual hotel. Received evasive answer, that they were the "central reservation point for the hotel", leading me to believe they were part of the hotel, like any other major hotel. Instead it was "hotels.com", with all of the negatives […] of any other parasite (limited flexibility, limited services, etc.). Consider the practice predatory and misleading. Read moreGenuine Hotels.com guest review
Our first assigned room was shocking. The urine smell was overwhelming. The bathroom wasn't cleaned. Dust was on the lampshades and night table. As it was mid-June, we couldn't believe the A/C wasn't working and made a strange sound. We asked for an upgrade to a suite and they asked us to pay $100 a day more. The suite had a baby pen and a highchair […] in the middle of the living area. There were many chips on the cabinets. There was no A/C in the bedroom. We did not have kids with us. The suite was dark and worn. It wasn't a good upgrade. Our in-laws were given a beautiful suite with a terrace after they complained about the suite they were first assigned. Finally, we were given another room which was ok. The bathroom tiles had black mold on half the wall but the next day we were pleased that the staff removed the mold without us asking. We have stayed at the Affinia Dumont and no problems. Read moreGenuine Expedia guest review
I love this hotel. Perfect location across from Madison Square Garden and Penn Station. Staff held our luggage until check in. Free happy hour. Clean room and bathroom with nice fixtures. Needed more counter space in bathroom. Concierge was knowledgeable and very nice.Genuine Hotels.com guest review
Clean room and quick check in. Location is perfect to Penn Station.Genuine Expedia guest review
We were pleasantly surprised by the size of the from. Ours was billed as a "deluxe" room and had a string room, bedroom with king bed, kitchenette and two bathrooms. It would be great for a multi-day stay. The hall was quite and the bed comfortable. Hotel staff were very accommodating.Genuine Expedia guest review
Great, this place was fun. I don't have 1,500 characters to explain it though!Genuine Expedia guest review
"Perfect place to stay in Manhattan."
This is the fifth time I have stayed at the Affinia which makes it officially my hotel of choice. The staff is always incredibly accommodating. The rooms are very clean and comfortable. It is a bit pricey but split amongst friends makes it affordable; and the one room suite makes it possible. I would highly recommend.Genuine Expedia guest review
"very small rooms"
can you call me because we booked through you and our friends booked directly with the hotel and they had a beautiful suite like room and ours for the same price was like as small as a closet and the smell was very musty. I know you pride yourself on having the best price but this was one of the worse stays you booked for us at an unbelieveable high […] rate. I was going to call to complain to you but we were so busy that time did not allow. My roommate took care of the situation and the hotel was very accommodating to help us with our problem. Read moreGenuine Hotels.com guest review
I stayed here because I needed a hotel close to Penn station and the reviews were pretty good. I was in room 321. The condition of the room was horrible and gross. The water coming from the sink and shower was BROWN!! The carpet was dirty. The plug by the desk was an extension cord. There wasn't a mirror over the sink in the bathroom. The shower was […] cracked and had mold. The shower had large bottles of soap hanging on the wall that included 1 bottle of shower gel and 2 bottles of conditioner. There was no shampoo. I travel to New York for work frequently and if the hotel paid me $1000 to stay there I wouldn't do it!!! Read moreGenuine Hotels.com guest review
"Gorgeous hotel and central location"
We really enjoyed our stay here at the Affinia. The hotel location is really central, right opposite Madison Square Garden and conveniently located close to several subway stations and a couple of lines, which make transport very easy. Our room was spacious by New York standards and well appointed. The only complaint would be that ambient outside noise […] would come in through the air conditioning unit and make it seem like the unit was on, even though it wasn't. However there was a notice on the bedside table that ear plugs could be supplied upon request. The staff were always very friendly and helpful. Would definitely recommend a stay here. Read moreGenuine Hotels.com guest review
Restaurant food was excellent with very attentive servers.Genuine Expedia guest review
"Nice size room. Good location to express train"
The hotel had a cool lobby and the room was a nice size- no bath though, just a small shower. The bathroom was very tiny. We did have a problem the day we arrived- we arrived around 10:45 pm. The pull-out was not made up for our kids. It took a long time for housekeeping to come up to make the second bed- after many phone calls to check on status, housekeeping […] arrived well after midnight. Read moreGenuine Hotels.com guest review
Room is too small, and basic facility does not qualify for a 4 star hotel. Bed are comfortable and staff are nice.Genuine Expedia guest review
The bathroom was about 10 square feet. Could not turn around in the shower.Genuine Expedia guest review
"Nice hotel, close to most attractions"
There was 4 of us. We were comfortable in the 2 bed suite. We weren't far from bus stops or bus tours.Genuine Expedia guest review
"Clean and comfortable in Manhattan."
Great location. Spacious rooms. Nothing fancy, but a real good bargain for Manhattan. Right across the street from Penn Station and MSG. Free wine down @ 5pm in the lobby added a nice touch. Would definitely stay again.Genuine Expedia guest review
"If traveling by train best place to stay"
Convenient location, 1/2 block walk from Penn Station. Will hold luggage if you get there before check in. Got a room upgrade. Comfortable room. Bathroom needed to be outdated, tub glazing coming off, shower broken and wall paper coming down.Genuine Expedia guest review
Great weekend stay, meeting up with friends from overseas. The location cannot be beat as a transportation hub, but the neighborhood does not have great character. Arriving at Penn Station either from commuter trains, Amtrak, or from the airTrain, the hotel is just across the street. This allows everyone to drop off bags and hit the town running. The […] rooms were great, lobby décor and feel are very international, and the service was impeccable. Read moreGenuine Hotels.com guest review
"Sub Par facilities"
Toilet clogged 3 times. House keeping took 30 min to bring toilet paper. Front desk was accommodating but you definitely need to speak up. OGenuine Hotels.com guest review
Right across the street from Madison Square Gardens. Easy access to subway. Icemaker was broken on our floor ; so had to go up or down 2 flites to get ice. Fire Station next down answers alarms at all hours with horns & sirens lightly muffled.Thought I was in Europe with miniscule shower stall. All in all; a good experience for NYC; if the price is […] right. Doorman had a Towncar available to La Guardia for $50 flat rate; as good or better than cab fare. Read moreGenuine Expedia guest review
"Huge room with 4 windows"
We loved the room and the service. Main downside was the really tiny bathroom. But we definitely would stay here again. Fairly noisy because it is midtown so probably would try and get a room on a higher floor next time.Genuine Hotels.com guest review
"Great location on Manhattan"
Nice hotel near MSG, Empire State, Manhattan Mall, 15 min walk from Times Square, Union Square, 20 min walk from Central ParkGenuine Expedia guest review
Very good location, room size is more than you usually get for NYC hotels and are nicely furnished and decorated. My room was as quiet as it can be for NYC. After a few disappointing hotels in NY I will definitely come back to that one.Genuine Expedia guest review
I will stay there agen.Genuine Hotels.com guest review
First time in New York, traveling with husband and two kids, we found our room very confortable. Spacious enough for the four of us. The best feature I would say its location. The only "bad" comments would be that there's no complementary wifi, and the city's noise that kept me up the first night but I managed to sleep well with some earplugs the rest […] of our stay. Read moreGenuine Expedia guest review
We came to NY to visit my son and daughter-in-law who flew in from LA. Our last trip to the city we stayed at a place that the website made it look like a very nice place which it wasn't and we were very upset with that hotel. So after booking this trip and looking at the website our hopes for this hotel were hopeful. After arriving and checking into […] our room we were pleased with the location and the room. I would book with this hotel the next time we come to the city. Read moreGenuine Expedia guest review
"Wedding in the area"
Really nice, comfortable. Will consider coming back in the futureGenuine Hotels.com guest review
"Might as well have slept in a doorway"
In fifteen years of almost constant travel, this was the most sleepless night ever encountered. The noise level in the front rooms of this old hotel is unacceptable. Horns honked all night, construction went on all night. Just a disaster. It is unconscionable that the ownership would not warn guests and furnish white noise machines, earplugs, double […] paned windows. $400 out the single paned, leaky window!! Fool me once, but thou shalt not fool me twice. Read moreGenuine Expedia guest review
"Unhelpful staff, unwilling to help"
The motel staff were not helpful, unwilling to help with tours or even make a call. Room was noisy. It was clean and well locatedGenuine Expedia guest review
"Deluxe room ?"
Room was ugly , in window sir conditioner was probally 20 years old and sounded like it. Shower measured. 3.5 ft x 4. And that was probally 40 % of the bathroom Tough even to move around.Genuine Hotels.com guest review
"Worst Hotel Experience Ever"
Affinia Hotel is a great place to stay if you have plans to attend events in or near Madison Square Gardens.(*MSG) Although you might as well sleep on the bench in front of MSG, because the noise in room 1705 was so loud you can't get any rest. This hotel shouldn't rate more than 2 stars at best. Old and antiquated building, elevators are functional […] at best, bathrooms are tiny, electrical plugs don't work, secured soap & shampoo bottles in shower don't dispense, window units from the 60's, super loud due to fire station beside hotel on W 31st street makes it impossible to get any sleep. Price in relation to restful night sleep is a joke! Challenge ownership & hotel management to spend one night in room 1705 to see if they agree? Read moreGenuine Hotels.com guest review
"convenient but service lacking"
it was certainly nice to come out at Penn station and the hotel right across the street. my first thought when I walked in was that they must have gotten a photographer to make everything look bigger and nicer than it actually is. check in was slow and unorganized. I chose a studio suite, and while it did have everything I would need, it was still […] a little small. I was on the 3rd floor and there was this ghetto looking terrace view from my window which could give you access to the terrace, but the window was impossible to lock. I called the front desk and they said they would send an engineer to fix it. I waited a long,time and they didn't show, so I had to leave and trust they would fix it. also, the window AC unit had issues and you couldn't control the settings. I called the front desk again and they said they would send someone, but they never did. Read moreGenuine Hotels.com guest review
"Noisiest hotel I've stayed in in NYC."
I am in NYC every other week, and this was by far the noisiest hotel I've ever experienced. Add to that a peeling paint bathtub and a super slow draining sink and overall, I would not return to this property.Genuine Hotels.com guest review
I absolutely love this hotel. The staff is so friendly and my experience was top notch. I loved my suite. The food was fabulous. This is Manhattan's best kept secret!! Looooove this hotel and I'll definitely be back.Genuine Hotels.com guest review
very bad experienceGenuine Hotels.com guest review
The rooms are good, but worn - Windows would not open and the air condition was broken. Good bathroom facilities. Friendly staff - we got a free upgrade on our room. Good location, but a bit too noisy with a neighboring fire station.Genuine Hotels.com guest review
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