The stay was great.Genuine Hotels.com guest review
"Decent room, but lousy neighborhood"
I'll preface this by saying I lived in New York for some time and hate tourist trap neighborhoods ... and the Penn Station/Madison Square Garden area qualifies as one. Sidewalks full of tourists walking way slowly mixed with residents and office workers stressed from having to deal with Penn Station. I prefer quieter neighborhoods ... The room itself […] was spacious and even included a separate little kitchen area. Which is a rarity for NYC hotels. And while everything in the room was OK, the problem was that all of the outside noise entered the room due to low quality windows that keep out zero noise. Finally, elevators were painfully slow. Read moreGenuine Hotels.com guest review
"Good hotel...great location."
Understanding that the Hotel is not new...you can see the little issues with cracked tiles in the bathroom, for example. The bathroom also did not have that clean feel to it, but overall the room and stay was great. Keeping in mind that it is NYC...the noise coming from the window was too much for me and did not let me sleep at all. Keep this in mind […] since it is located right on 7TH avenue. Read moreGenuine Hotels.com guest review
"Nice room but a lot of street noise"
Great location, staff were very attentive but they put cheap window mounted air conditioners in all the rooms. I was there in Oct when air conditioning wasn't needed so the room was cold (and heater didn't work) b/c the air can easily move through the air conditioning unit which also means that sound can move through the unit as well. Due to the noise […] it felt like I was literally sleeping on the sidewalk even though room was on the13th floor. I think they recognized the issue as evidence by earplugs on the night stand with the recommendation from management that they be used.... not the best value/experience. Read moreGenuine Hotels.com guest review
"Great Hotel - First time visitor"
I have been traveling to NYC for years for business and cannot believe that I have never stayed at the Affinia. It was very clean, comfortable and the staff was very helpful and friendly. I will be going back soon!Genuine Hotels.com guest review
"Great close in location"
It was a wonderful stay the bathrooms could be a slight bit larger and the internet was slow and very costly. Overall enjoyed the stay, nice clean hotel room, great staff and close location to everything. Would stay again.Genuine Hotels.com guest review
"Can't get closer to Penn Station"
My room had the smallest hotel bathroom in the history of hotel bathrooms. It was clean, but literally the smallest one I've ever seen in my life. The shower was about 2.5 feet by 2.5 feet square. The room was perfectly clean and the maid service was excellent. The room was also a very good size. Elevators tended to back up at peak times - plan acc […] ordingly. Read moreGenuine Hotels.com guest review
definetly not a 5 star.. although updated, overall feel of the hotel was dated.Genuine Hotels.com guest review
"Living the dream"
Staff and service were excellent! Elevators were slow and weren't very reliable. The rooms were nice and roomy. We had an excellent stay!Genuine Hotels.com guest review
"Great location, etc."
Wound up in a 1-bedroom suite, which was surprisingly spacious (and had two bathrooms!). Be warned, the neighborhood is noisy with sirens and car horns, but then again... this is the center of Manhattan, and the hotel gives complimentary ear plugs. Location is terrific with easy subway access. The room decor is modern and pleasant, although fairly standard. […] Bathrooms are not really designed for someone of above-average size. But for me, everything was great. Read moreGenuine Hotels.com guest review
"Don't be fooled by the renovation"
There are too many other options in NYC. Save yourself the headache and avoid this oneGenuine Hotels.com guest review
"Last minute booking but I'll keep it on the list"
Rarely can you find a hotel room this nice and spacious for the money. I was in a terrible bind and needed a place to stay within an hour and I saw the Affinia listed for a great rate and took a chance. For $30 more than the Milford Plaza, it seemed like a good chance to take since the Milford is a total dump that looks like it's out of the 80s TV show […] Dynasty. The staff was awesome, the bed was comfortable and everything was impeccable and modern. I'm not a fan of the Penn Station area, but it's centrally located and the hotel is good enough so it's worth staying there. Would totally look for deals and stay here again if I can find one. Read moreGenuine Hotels.com guest review
Nice and cleanGenuine Hotels.com guest review
Your survey did not address the fact that the charge per night for what the room had to offer was excessive.... I traveled to Montreal in August of 2013, paid half as much for much better quality at both the Fairmont, Queen Elizabeth and the Hyatt Downtown Montreal. If I were any larger a person than 5'6" weighing 120 lbs., I don't know how I would […] have navigated the bathroom or fit into the shower stall. Your bathroom is ridiculously tiny and inconvenient. I lost the cap to my toothpaste the very first night because of the way the back of the sink is constructed!!! It fell behind the cabinet. There is little room to put any toiletries in the bathroom. Extremely inconvenient. However, your staff was very congeniel and competent. The maids were lovely and helpful. Only complaint with staff is the concierge never answered the telephone after repeated attempts to reach her. Read moreGenuine Hotels.com guest review
"Not a four star hotel"
It was an average hotel. Rooms small and bathroom was very small. The air conditioner was very noisy. If you turned it off you could hear the room next store air conditioner and the traffic below. Requested a higher floor and got the 8th floor. Just not worth the money. Sheets were very stiff. Every time you moved you could hear them. On the positive […] side it was clean and had a safe. Staff were friendly and helpful. Location was good for sight seeing. Read moreGenuine Hotels.com guest review
"Quick trip and a delightful staff"
I was pleasantly surprised by our room it was bigger than I expected and very nice. The staff was great and willing to help us out with everything. One little downfall on Sunday the church bells next door gave us an early wake-up but was easy to go to sleep after.Genuine Hotels.com guest review
location location locationGenuine Hotels.com guest review
"Would not be my first choice."
Its an average hotel for the price. I would prefer to stay elsewhere. I was on the check in line for about 30 minutes and there was only 3 people in front of me, not a great way to start my stay. Checking in to a hotel room should be a very simple process and should not require a 15 minute conversation. The hotel managers should deal with the difficult […] guests thus allowing hotel staff to check-in those of us with common sense. Read moreGenuine Hotels.com guest review
Great location, walking distance to Times Square, Empire State Building. We only wish our stay had been longer.Genuine Hotels.com guest review
"Just another hotel"
I stay on business at hotels about 100 or more days a year so I have seen all types of hotels. Or New York hotels you know to expect high prices and limited space. The hotel rooms were on the smaller side of all New York boutique type hotel rooms I have stayed in. The floor plan is strange for a hotel the hallways are a maze. I was put on the 4th floor […] in the Far East corner of the building. The first complaint is they have 6 elevators but still it seems to take 10 minutes to catch it. As well from the 4th floor they have no steps that aren't emergency exits to get you out of the hotel which is annoying. The other issue is the rooms have no AC settings. It's a window unit with strange configuration. I wanted background noise because windows are paper thin and you hear everything. Being across from penn station you hear buses and taxi horns all night long. This is a huge annoyance if you are a light sleeper. I would side with paying the extra 50 and staying at a Marriott hotel preferably the Fairfield on 32nd two blocks away. Rooms are bigger, better layout and less chaos from penn station. Read moreGenuine Hotels.com guest review
Everyone was very nice and helpful. The room was great. Would stay there again.Genuine Hotels.com guest review
"probably come back to stay there again"
The location was very good, I didn't have to walk far after I arrived Penn Station in NYC, midtown Manhattan, and I was very pleased because I had a very big and heavy suitecase with me on this trip. Everything is good, but the room is a bit small, especially the bathroom, and sink... and I only get 2 pillows even I booked a king size bed. Because the […] location is right on the 7th Ave. so it was quite noisy in the earlier morning. If you wanna sleep late that is not possible, if you put your ear plugs then you could not hear your alarm clock went off.... Read moreGenuine Hotels.com guest review
"Worst hotel I have ever stayed in!"
It's dirty and the sheets feel like paper. It is TERRIBLE.Genuine Hotels.com guest review
"Will never stay here again"
Staff was rude and unprofessional (front desk and day manager). Rooms were subpar and dirty. Stayed unfortunately for 4 days, wished we hadn't. Had to request different room which was bigger but dingy and aged. Very noisy!! Could hear outside noise all too well and the old air conditioner kept us up all night with its clanking. The lobby was renovated […] but not much else. Very disappointed for a supposed 4 star hotel. 3 star at best. Read moreGenuine Hotels.com guest review
"Perfect location, wonderful stay..."
Overall, it couldn't have been better. The check-in folks and concierge staff were very courteous, friendly, and helpful. The rooms were larger than expected. No waiting for elevators...they were fast. Their restaurant was great. And, perfectly placed in midtown for walking to many of the city's attractions. Also, excellent access to the subways...within […] a block. Would definitely stay at the Affinia Manhattan again! Read moreGenuine Hotels.com guest review
Our suite was too small for three people. The bathroom was definitely too small.Genuine Expedia guest review
"Great location but at best a 2* motel"
While the location of the hotel is convenient as it's directly across from Madison sq gardens and Penn station, the condition of the hotel rooms are no where near a 4* hotel. The rooms are old, musty and filthy.The grandness and decor of the lobby is deceptive. This is at best a 2* hotel, charging 4* prices because of location and the sometimes warped […] market of hotels in NYC. There are much better options within a few blocks for the same price or less. Read moreGenuine Hotels.com guest review
"The perfect location..."
Everything was great...courteous and friendly staff, larger room than expected, and a perfect location for touring Manhattan on foot or by subway. The check-in and concierge staff were exceptionally helpful and friendly. The restaurant was excellent, too. Would definitely stay here again!Genuine Hotels.com guest review
"GREAT location! Tiny rooms but ok for NYC!"
We stayed here four nights in August. The hotel is very nice and really close to Times Square. I loved the convenience of everything but you also have all of the noise from the streets (and we were on the 13th floor!). There are tons of things to do near this hotel. The subway is only maybe a block away and the Amtrak station is right across the street, […] which was great for us because we traveled to Philadelphia via Amtrak for the second stop on our vacation. The rooms are comfortable and the bathroom is very small and only has a teeny tiny shower barely big enough for one! I've heard this is pretty common for NYC. I was happy with this hotel overall and if ever in NYC again, would probably stay here again. Read moreGenuine Expedia guest review
Good location - includes a wine hour which is great - generally was good - happy I went through hotels.com , I wouldn't have paid the normal priceGenuine Hotels.com guest review
"watch out for valet parking fees"
Overall the hotel was very nice with friendly staff and a clean room. My only complaint is I was told it would be $65 dollars to valet my car for the night but because I checked out a few hours later than when I checked in I was charged for two nights ($130). They will not tell you this ahead of time.Genuine Hotels.com guest review
"6 Night Stay"
it was comfortableGenuine Hotels.com guest review
"Worst hotel ever"
reviewed 3 rooms before settling into one all rooms were horribleGenuine Hotels.com guest review
This stay was the best one so far! From the valet service for our car to the housekeeping staff . Our room was large; clean and very comfortable. Of all of our hotel stays in the city this was by far the best one!Genuine Hotels.com guest review
"Easy access to Penn Station!"
Was perfect for a late night arrival from Boston, just walked across the street from Penn Station and checked in. It was 2:30 am, so I don't discredit the front desk attendant for her lack of enthusiasm. Room normal sized for Manhattan and quite comfortableGenuine Hotels.com guest review
The location couldn't beat but the tv never did work (after several reports) and we were charged for a couple of things we didn't get. The price was right for the location though and it was well maintained.Genuine Hotels.com guest review
bath room small and there is no handicap driveGenuine Hotels.com guest review
"Nice hotel but had some problems"
My girlfriend and I chose to stay at Affinia for our first over-night stay in New York City. It was recommended to us by a friend who frequents Manhattan. Everything about the hotel was very elegant, but we had some difficulty getting into our room immediately following our check in. We went to the front desk and the woman behind the desk, Polaris, […] gave us another set of keys to try. We went back up and tried again, but were not able to get in a second time. We had an event that we had to get to in the Bronx so we were unable to wait around, and we were told we would be able to leave our bags with the concierge and that maintenance would fix our door while we were gone. We returned to the hotel around 12:30am to find that our door had not been fixed and again we were locked out, which was extremely frustrating. Finally someone came up and changed the batteries to our card portal and we were able to get into our hotel room, although, we didn't really have very much time to enjoy it. Read moreGenuine Expedia guest review
"Pictures make the room look nicer than it is"
The hotel lobby is interesting and it's a nice bonus to get a free glass of wine at 5 pm, but the room is a bit shabby, lacks furniture (no comfortable chair), and the carpet is worn. The hotel charges for internet, even in for access to the computers in its own lobby, which is kind of a rip-off. Staff are nice and friendly. Hard to see how this is […] a 4-star hotel. I would give it 3 stars at most. Read moreGenuine Hotels.com guest review
"Wonderful hotel and location"
We thoroughly enjoyed the hotel, staff, and wonderful stay. We would definitely recommend and return.Genuine Hotels.com guest review
Very enjoyable except our room was not made-up after the first nite of our two night stay.Genuine Hotels.com guest review
"Very nice hotel in the heart of Manhattan!"
What a wonderful hotel! We booked a studio suite for three people and the room was so cute and comfortable! The staff was fantastic! They also have free wine hour 5-6 daily! I will definitely recommend this hotel to everyone!Genuine Expedia guest review
"Nice hotel for visit to Time Square"
My family of 4 stayed at this hotel - the rooms are not large however very comfortable and clean for the amount of time actually spent in the room. Hotel service was very friendly and helpful - would recommend and stay there again!Genuine Hotels.com guest review
"Very noisy:church bells by day, fire trucks @ nite"
Too noisy!! We were on the 15th floor across from elevators. This side has the church below, 31st St--lots of bells every morning @ 7am & at least twice thereafter; also fire house on that side too; police station on the 30th St. side. Room was OK, looked better in photos. Comfortable beds, pillows. Penn Station across the street.Genuine Hotels.com guest review
"perfect for what we needed"
great location to FIT and shopping. Staff friendly and room small, but cleanGenuine Hotels.com guest review
"Hotel New York City"
This hotel is overrated and clearly too expensive. They don't offer their guest anything at all for their money no free WiFi etc. They have a stove in the room and nothing to cook with, not a pot or frying pan! My first room was horrible and should not even be rentable by any standards. My second room was much better but the finish work on the rooms […] is awful. The bath room had bubbled painting hanging from the ceiling, the sink was on crooked and cement glue protruding from under it (looked gross) and the tub was stained. The Lobby was very nice and they offer their guest free alcohol everyday at 5pm for one hour, this was of no benefit to me and my 8 yr old. I will say that they have a great staff that go over and beyond but overall I did not enjoy the facility. I will not stay there again. Read moreGenuine Expedia guest review
"Old hotel but confortable"
It's an old hotel but the rooms are clean and spacious.its noisy but they provide ear plugs LOL. The location is great in front of madison square gardens. And the kitchen it a nice plus.Genuine Expedia guest review
"Convenient to Penn Station"
The lobby of the hotel is beautiful. Service was great. Property is very convenient to Penn Station. The rooms are listed as renovated, but we didn't see that. The rooms appear to have been redecorated, but there was not a warm feeling in the room. The furniture has a retro appearance and seems to be low end. The carpet looks dated. Bathrooms are in […] need of renovation. Noisy window AC units in room. Stain on sofa cushion. I would not recommend for families. Maybe fine for business traveler. Read moreGenuine Hotels.com guest review
"Clean, refreshing, and delighfull stay."
We only spent one night but would recommend to friends and family. The staff were very helpful and pleasant.Genuine Hotels.com guest review
"This hotel was a great new find."
Perfect other than arriving back at midnight and realized the sofa bed for our child had no sheets in the room even though we booked for 3. Also, only had decaf coffee and needed regular!Genuine Expedia guest review
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