Chase Suite Hotel Salt Lake City - Salt Lake City 40.76072, -111.86921

This hotel was close to the trolley system which made it very convenient for the first visit to Salt Lake. Kitchen was fully equipped with working stove, full sized refrigerator, microwave, coffee maker. Bed comfortable and plenty of linens. Swimming pool, hot tub, outside basketball court, barbeque and picnic table on grassed area make it a good place for people traveling with children. Staff helpful and friendly.

Location was great. Hotel seemed to be old, more like apartments. More suited for weekly stays, I think. Noisy neighbors upstairs, breakfast weak.

While the room was clean,everything was pretty dated. The outside was quite old feeling with peeling paint on stairs & thresholds etc. The studio suite was very roomy. The breakfast & dining room were excellent. Location was very central.

This hotel provided good value for the money spent and I was quite satisfied. The breakfast and social hour selections were mostly better than those I've experienced elsewhere. The hotel did seem to experience some administration issues (we got a second room for one of the nights and they issued us a room which was in the process of being renovated and was not usable - it should have shown on their room sheets as unavailable, not available for rent).

Nice place, great location, staff was helpful, gave me a late check out at no charge. Train/trolley into downtown right outside. Close to trolley square mall and many restaurants.

The room was well worth it. It was spacious and clean. Even though we only stayed for one night it was more than we needed at a good price. I'd stay there again.

This guest did not leave a comment.

This guest did not leave a comment.

It was a very convenient location for us. It was quiet, the breakfast buffet was good and the bed was exceptionally comfortable. This will be our new spot to stay when we visit in Salt Lake City.

hotel employees had no concept of how important good customer service is, but the room was nice, and the price not far off for the value

This guest did not leave a comment.

The room was great for the price; clean, spacious, full kitchen was great, grounds were nice, and the location was easy to find. The service (excluding the graveyard/overnight front desk/lobby clerk) each had a unique way of making you feel uncomfortable. Upon checking in I mentioned that I would be taking my children to the pool and inquired as to what time it would close and was informed that due to the rain (a very slight (off and on) drizzle) it was closed but the hot tub was open until ten. I mentioned that I didn't mind a little light rain and that for the last 45 minutes it had not rained. She said she would have maintenance uncover the pool. I waited 30 minutes or so to give them time, not an easy thing to do with two children dying to swim A.S.A.P., and found the pool still covered. Both clerks were able to make me feel unwelcome, bothersome, and unworthy of their time. After waiting outside for twenty minutes for the cover to come off one of them came outside to let me know maintenance was gone for the night, we would not be able to swim. On top of dealing with a majorly dissapointed 4 year old, I found that the internet connection in the room was inopperative. Lucky me, deadlines for work and no internet. Sad thing is, I chose this hotel for the pool and the internet. The breakfast hostess was even more rude and condiscending than the two of them combined. However, the breakfast was good.

When we ariived they gave my family the room requested. the air conditioning was off when arrived so we turned it on and left. When we arrived the room was warmer than it was when we left it. Hotel staff checked the air conditionaer and repaired it four times in six hours before giving us a new room. Right after we settled into the new room the hotel manager dropped by to let us know that we could go back to the old room since he just finished fixing the air conditioner again. This was at nine pm and since we had two kids under three, we declined. This new room was what we expected. neither the manager nor the staff ever apologized for the problems of the first day. When we checked out at the end of the week, they still had us listed as being in the old room and I had to explain to the clerk the situation. I am glad it was slow that week or else they might of assigned another family to the room we actually stayed in. Overall we enjoyed the stay.

We felt the room was great for the money we paid for (nice/clean even though the furniture was a little outdated).

Filthy!

This guest did not leave a comment.

This months stay was a little better than last time however, The Hardage Group really needs to bring this location up to grade. Wireless Internet should be added to each room unless the wired service is provided for free...it was sometimes hard to find a table in the lobby area that would pull in the wireless and very inconvenient! It would have been very nice to have both mattresses in the two bedroom units replaced not just the upper bedroom mattresses... lower ones are like a brick especially for a longer stay! Also...the exterior is again in much need of work, the rust, peeling paint and doors that are hard to open really will not last forever!!! This is a convenient location for us but each year it looks more and more worn. On a lighter note the pansies and other spring flowers were beautiful and the housekeeping was a little improved from last time. The front desk clerks were very polite and helpful but the owners really need to improve this site.

The location was great with lots of eating places so close by. The hotel was still in the middle of renovating (our room did not even had a number on it) and I think it will be a great hotel once done. We had the two floor room and it worked great with the grandkids. The breakfast in the morning was great and the people working there were very friendly and helpful.

I've stayed here many times. It's convenient to a lot of downtown SLC destinations. It's not elegant, but family homey and comfortable.

Bathroom was dirty, hair everywhere, old botle of shampoo and old soap. Toilet was dirty, carpet needed vacuumed.

This guest did not leave a comment.

Hotel was not that bad for what we payed, but the rooms definately need to be upgraded. The breakfast was okay. From some of the other reviews of this location, I was expecting more. Very thin walls.

This guest did not leave a comment.

Large rooms. old, but functional stove, dishwasher, fridge, etc. Fireplace, jacuzzi/heated pool. Low price. Best place in town for skiing, visiting the university.

This is the only hotel in the city that accepted dogs. The grounds were well maintained and the room was very clean. Beds were comfortable and the staff was great. They also offered a shuttle to the airport. Would stay here again.

The hotel room itself wasn't anything fancy, but it was comfortable. Everything within the room worked and the pillow top bed was very comfy! I like the fact that the rooms have a kitchenett that has all the supplies needed to have breakfast or dinner right in the room. I was pleased that the front desk staff and kitchen staff were very helpful, friendly and polite. I enjoyed the continental breakfast; the food was very good. I would stay at the Chase again, and suggest to anyone who doesn't want to pay an arm and a leg for comfort, to give Chase Hotels a try.

We had no heat the first night. The bathroom outlet was defective and had to be replaced. They gave us no wash cloths for 3 of our 5 night stay, and no bath towels one night. They didn’t give us soap tablets for the dishwasher even though the container with an empty soap packet was left in plain sight. The TV was defective and it took about 6 tries to turn it on, and they did nothing to correct the problem. We paid $10/night extra for a premium room. The only extras we got over a standard room was two wine glasses and a one bathrobe, a rip off.

The feature of the hotel meet my expectation. Although it is not close to downtown, it is close to access to public transportation which will take you to downtown in minutes. I like the quite neighborhood and the convenience shopping area nearby. I recommend this hotel to those who want to stay in a quite neighborhood. Thank you very much Chase Suite Hotel

Great Breakfast

Would recommend this hotel to those on a budget. It was in a convenient safe location, breakfast had offerings which would meet most individuals wants, room was quiet and having a full kitchen helped with keeping costs down. For those whom are not looking for luxury this is the place for you.

Stayed for 4 days. Everything was great. The Breakfasts and Evening snacks they served were very good and helped with expenses. The staff were very accomodating and met any needs we had.

Excellent, full kitchen, Plug in DSL. The only thing that was not my thing was the queen size bed, but one cannot have everything in life.

Through hotels.com, I stayed for a great price. Unbelievable. And the hotel has everything I expected. It is not the Ritz, but a clean room, everything worked in the room, great location for the University of Utah, close to trax, easy to get downtown. It met all of my needs for my trip.

Enjoyed the stay; hotel is dated and kind of quirky looking, but clean and nice. Could use a pillow upgrade, bed was comfortable otherwise.

the best hotel i have ever seen in my life

Employees were extremely helpful. The only item that we felt needed some help was the sleeper sofa in our room. The cushions needed new foam - my husband being a upholsterer noticed this. Continental breakfast was very good. Very convenient for our time spent in Salt Lake City.

The employees were very helpful. We were looking for a one day tour of Salt Lake City and they were very informative. Whenever we saw one employee he always inquired how our day was. how the tour was etc. Very friendly! Only thing that needed some help was the sleeper sofa in our room. The foam in the cushions was shot and as my husband was an upholsterer, we certainly noticed that. Just needs a little help. All in all our stay was very, very nice! Would return again.. C.E. & Janice from Virginia

It was quiet, and had a full kitchen. The breakfast was beyond expectation, and the people were very frendly. I would stay there again.

This guest did not leave a comment.

The room was nice and large but out dated. The bed was comfortable. We requested more pillows but ended up with 2 things that looked like stuffing in a pillowcase. The staff was friendly. The pool was okay. This room worked well for our purpose. We had enough room for a family of 5 without being over crowded. I would probably stay there again.

it was great we stayed in the pent house suite with two rooms and 2 baths full kitchen. the room furniture was a little out dated but comfortable. i think the house keepers need to work a little harder. although every thing we needed or asked for was taken care of and every one was awesome i would stay there again and recommend it to others

Rooms and hotel exterior in need of updating. Unless you want a noisy night's sleep, request a room off of 4th South--a very busy street with light rail.

Hotel seemed to be apartments converted to a hotel. They could use some updating and new firnature. The worst part of the room was there was no additional seating other than a sleeper sofa that was hard as a rock. other than that it was nice to have the kitchen that was fully stocked and a refrigerator to keep food in, bed was soft and comfortable and the hot breakfast and managers dinner helps to save on eat out costs, overall a good value

Very nice and comfortable. Did find the cleaning service behind schedule. Was gone from 10 to 2:00 and returned to find the room still not cleaned. All else was good.

Apparently buliding 400 has the worst banging pipes one could imagine. We were able to move to another building for the last 2 nights of our stay. Overall a great location and good size rooms-with fireplaces and kitchens

room was as pictured. Fireplace a nice luxury at this price point. Beds were comfortable, not always true with a sofa sleeper. Kitchette well stocked. Rather noisy, request a unit off street if possible. Easy walk to trax line. Standard breakfast fare but staff was pleasant and helpful.

The hotel worked with us to get us a suitable room. The staff was courteous, but reserved. Going to our room we had to go up two flights of concrete stairs that both ends were crumbling - these should be fixed. Then when we got into the room the appearance was fine, but we found blue fuzz covered stuff in the garbage can and hangers under the bed. The garbage wasn't even picked up the next day. I would stay there again and hope I would see some improvements.

The steps to upto the room were falling apart. When we got back late two different nights, the cards for the door to the room didn't work. The first night this problem occurred we had the keys recoded twice and that did not solve the problem. When the front desk tried opening the door with the key, the person struggled to get the door open. The employee explained they had a problem with the door to our room last week. I would have expected they would have fixed the problem before we arrived - well they didn't. We had a the same problem the next night.

I was quite happy with this hotel. The employees are very pleasant and helpful. The room was actually more like an apartment than just a room, with a kitchen, lovely bathroom and the bed was very comfy. The location was great as it was not too far from the airport and there were quite a few restaurants very close by. I will stay again when I'm in the area.

This guest did not leave a comment.