"Located to Main Street Miami Lakes"
The front desk staff were efficient and pleasant. House keeping was loud in the hallways each day as they moved from room to room. The beds are pillowtop and quite soft. Floors were a pretty wood that appeared quite clean and polished The air conditioning was older and rattled 24/7. Pool is in the center of the facility and small. Shula's 2 is a nice […] steakhouse on the premises as well as Vie de France, for morning croissant and coffee. Read moreGenuine Expedia guest review
"Quiet and Safe"
Hotel is located in a nice quiet residential area. If you want some time to rest out of Miami vibrant life, this is the place. Several places to eat in a walking distance radius.Genuine Expedia guest review
"I will never stay here again!!!"
I purchased several rooms for two days at the end of June for my wedding. I pre-paid for all of my rooms, with the exception of one that I paid for when I checked out. A month later Shula's took the liberty of billing over $700 to my credit card without my knowledge, saying some of the rooms were not paid for. Called and emailed them for an explanatuon […] and never got one that satisfied me. I can't afford a random $700 being removed from my account. Like I said, I paid for my rooms in advance and at checkout. I've stayed here many times over the years, but I will never go back...and I'll make sure everyone I know does the same. Read moreGenuine Hotels.com guest review
"Nice area, quaint surroundings, convenient area"
Nice place; toilet was not properly fastened to the floor. Hotel was short on towels. Overall room was nice.Genuine Expedia guest review
"Loved the hotel!"
Great hotel, clean, modern and with excellent service, staff is very kind! Loved how it has stores and restaurants within a short walking distance. A little far from the action if you are looking to go to the beach and/or downtown Miami (half hour drive). The only thing I will flag, and not sure if it happens all the time, is that every time they cleaned […] the room, I had to wait until the towels were ready. Perhaps the hotel needs to have more towels in their inventory to avoid guest waiting for clean ones. The max time I waited was 15 minutes which i didn't mind but if someone is in a rush or in a business trip would have for sure complained. Other than that, is the perfect hotel!! And it has wood floors! Read moreGenuine Hotels.com guest review
"Nice room, service lacking"
Hotel was nice but the valet was awful. Never there when you need to pick up or drop off car. Also, the staff's attitude seems to penalize you for booking with hotels.com.Genuine Hotels.com guest review
Every morning at 6 AM the staff was extremely loud in the hallway, laughing, joking, talking, 2-way radio set to loudest volume. This lasted throughout the morning and was very distractive. Also had two days of WiFi difficulties/lack of connectivity. In addition Verizon iPhone 5S had no connectivity, no ability to make or receive calls, no bars in […] the entire area. Read moreGenuine Expedia guest review
"Trip to Southbeach"
The hotel is great!! It is a little tricky finding it past the stores, but the inside of the hotel and landscaping was gorgeous. The use of the athletic facility, tennis court and other amenities were awesome. We had a problem finding parking a couple of times, because people were parking in parking areas to utilize the onsite athletic club, don't know […] the policy about using facility; however that was a major drawback. Other than that the hotel and amenities were great for the price. Read moreGenuine Hotels.com guest review
Love the shopping and restaurant area around hotel! Rooms were nice! Def would stay again!Genuine Hotels.com guest review
"Nice location in Miami Lakes"
The hotel is a bit old but well taken care. Clean, spacious and confortable room.Genuine Expedia guest review
We went for the 4th of July weekend. I having read the other reviews became a little nervous and called the Hotel to make sure we had a room that was quite and to make sure we will have a room since we were coming in after 10pm. The staff was very nice and met all our demands. We had a blast and will stay at this hotel everytime we come back down to […] Miami. Read moreGenuine Hotels.com guest review
"The hotel exceeded our expectations"
The discounted price through Hotels.com was a tremendous deal. The area were it is located is beautiful and elegant. Centrally located.Genuine Hotels.com guest review
Nice wood floors, clean, and concierge to assist with where to go and what to do:) I'll go back for sure!!Genuine Hotels.com guest review
The overall experience of what the hotel is responsible for was good. The issues we had are: choice of room location was OK, but we had no view. We were told to be able to get a room with a view, we would have to pay extra. Second, the room service leaves a lot to be desired. The second day we were there (we checked in late the first day) we were out […] all day and returned to our room around 5PM. Our room had not been made up. We requested someone come in as we were to leave the hotel for dinner in a short while and no one came. We could wait no longer and started to take our showers. While doing so, room service finally came to the door, but it was not a good time for us. We told them to come back about 5:30 but no one showed up. Finally called the front desk and they sent someone to our room to give us clean towels, but this not until after 6PM. We had to call front desk the next morning to ensure someone came to the room. No problems after that. Read moreGenuine Hotels.com guest review
"Nice Miami Lakes Location"
The hotel facilities were very good - pool, gardens, layout were all well done. However, the staff service, especially in the restaurant, was the worst we have ever experienced. One day the room was serviced after 7pm!Genuine Expedia guest review
First room that I was given had the bed made up with dirty sheets and it was obvious that the sheets had not been changed from the previous guest. Bathroom was also not clean. Replacement room was better except toilet ran all night and one of the lights in the bathroom was out. Also got a voucher to be used at the Shula Steakhouse for $25 as part of […] a package deal. Voucher is only valid if your dinner check is over $100, so no deal there. Read moreGenuine Expedia guest review
Great location,but it ends there. we had a 80th birthday party for my mother at my sister house. which me and my wife choose to stay close. the first day when we walk into the assigned room it was dated to say it mildly. got the new room and the vending machince was not working . Second day the room was not made up until 4:45pm.the third day the cable […] was not working and the technician needed to be called to correct the problem. throughout the six days that we stay there we needed to go outside to make phone because I was told Verizon does not work well in the Miami Lakes area, which was not true in the court yard and parking lot in every other establishment there was NOT a problem. Not a good reason to go back. Read moreGenuine Hotels.com guest review
"We got by"
There was a dirt ring on the floor when the lamp was moved and personal hairs on bathroom floor. Had to pay an extra $20 a night for a very mini frig and microwave. It was pretty noisy being by the stairwell and a hotel that size you would think there would be more than one elevator location. When booking the room I told them we had two adults and two […] kids (6 & 2). We were put in a room with one king size bed. Read moreGenuine Hotels.com guest review
Very nice hotel; room was above average for the price. Shuttle to the 'original' Shula's steakhouse was nice, as our special rate was NOT for the restaurant actually in the hotel.Genuine Expedia guest review
Wi-fi connection in room was horrible.Genuine Hotels.com guest review
"Very Nice Hotel"
I was really pleased with this hotel and location. I was in town for a funeral and it was literally just over a mile form the residence which made it very convenient. I absolutely loved the fact that there were hardwood floors in the room--the only time I was not afraid to walk around barefoot. Great stay and would definitely stay again.Genuine Hotels.com guest review
A relaxed experience. Area surrounding the hotel was great for a stroll or shopping excursion.Genuine Hotels.com guest review
"It is a nice, sport themed hotel."
I stayed on the hotel for business purposes, the overall feeling of the hotel was quite nice. Just had one strange problem, that I got locked out of my room for over two hours, and for the first hour and a half, the staff seemed helpless upon the situation. Nevertheless, they managed to repair my door lock. That day though, I did not get any hous […] ekeeping. Read moreGenuine Expedia guest review
Loved it! A few difficulties at first , but taken care of right away! Pool walls tiles need to be cleaned,Genuine Hotels.com guest review
"Don't expect too much"
Stayed here 4 times for 4 weeks for business. First about Miami, For a hub for cruise ships you would assume customer service would be second nature to the city of Miami... Wrong. Don't come to Miami with expectations of good service. You will be greatly disappointed from the cabs, to the restaurants and this hotel. Service is average at best. The little […] Main Street is quaint and enough dining in walking distance, but nothing extraordinary. Movie theater close which is a plus. Rooms are kind of modern but you wouldn't know by the exterior, halls or cleanliness of the bathrooms. My dresser drawers wouldn't shut which seemed trivial but an annoyance. Bathroom showers didn't work too well. Loud A/C units but they did work! Read moreGenuine Hotels.com guest review
THE A/C IN THE ROOM SOUNDED LIKE A FLEET OF DIESEL TRUCKS. NOT TO MENTION, I HAD TO CALL THE FRONT OFFICE AFTER 10:30 P.M REGARDING NOISE COMING FROM THE POOL ARE (WHICH WAS SUPPOSE TO BE CLOSED) BUT THE NOISE DID NOT CEASE UNTIL AROUND MIDNIGHT. UPON CHECK OUT, GUEST REGISTRATION REP. (CHRISTOPHER) DID HALF HEARTEDLY APOLOGIZE FOR THE A/C NOISE AND […] NOT THE DISTURBANCE FROM THE POOL AREA. NEEDLESS TO SAY, I WILL NOT BE STAYING HERE AGAIN. Read moreGenuine Hotels.com guest review
The customer service at this hotel was inadequate. I was given a complete different reservation from what was booked. I felt that I was treated unequally. Not a place to do business.Genuine Hotels.com guest review
Rooms are alright. Walls are so thin that sound travels very easily. Can hear when the maids are cleaning other rooms. If you are looking for a tranquil place to stay then stay awayGenuine Hotels.com guest review
"Nice hotel and clean rooms and bed."
I spent 6 nights at this hotel with excellent experience. The rooms are clean and free parking is available. The staff are so friendly and to mention names: Mac and Natasha at the reception. They assisted me alot with many different requests. Thanks to both of them.Genuine Expedia guest review
"Stay here monthly so quite familiar."
Housekeeping needs to do a better job. Upon checkin my room was not thoroughly clean. Bathtub and bathroom floor had hair on them. Counters and night stands were not wiped off-- residue left from food and other dirt visible. I don't think they even wiped it at all.Genuine Expedia guest review
This is my hotel when I come down to Florida. It's comfortable, quiet, less than 30 minutes from Miami beach!!! I loved it. You will tooGenuine Expedia guest review
This is my hotel when I come down to Florida. It's comfortable, quiet, less than 30 minutes from Miami beach!!! I loved it. You will tooGenuine Expedia guest review
"OK but less than expected for the price."
OK. Basic Services bit works for me. Too far from the Airport compares to La quinta that os similar but with lower rates.Genuine Expedia guest review
The room was very comfortable, and the hotel was very clean. Service was very good and professional. I would definitely stay there again. The only (minor) nit I had was that there is no room service available., which is a great convenience if you arrive late and don't want to sit in the restaurant for a late meal. Take-out was available from Shulas […] 2 and the Shulas Steakhouse, in the hotel itself, but room delivery would've been nice. Read moreGenuine Hotels.com guest review
"Shula's is an oasis of calm"
I love this hotel. It is my favorite place to stay when in Miami not on vacation. I frequently travel to Miami Lakes to see my mother who is old and ill. I hate going to Miami. Shula's makes the trip bearable. Shula's is quiet. It's unlike every other hotel in Miami. They enforce quiet. This is a godsend in the boom-boom world of Miami. The bar is nice. […] The bartenders are not pompous but they know how to make a decent drink. Gio at the front desk is cool and remembers me when I come. It's a great place. Rooms are lovely. Beds are comfortable. Tasteful. Modern, without pretention. This hotel is a gem. Read moreGenuine Hotels.com guest review
Must spend more time thereGenuine Hotels.com guest review
"Great staff and excellent conditions!"
We, the family of 5, neded a hotel for 1 night on our way from Key West to Tampa. We were delighted with very helpful personnel, high quality of rooms and the pool. Restaurant in the hotel was very good and with reasonable prices.Genuine Expedia guest review
"beautiful surrounding area"
Way overpriced for the quality of the room staff wasn't accommodating. there other location was much nicer and better accommodations.Genuine Hotels.com guest review
me and my family enjoyed our stay at shula's we stayed right by the pool and were able to celebrate in the water. the hotel was close to shopping and restaurants which was in walking distance to the hotel. next year I will stay here again.Genuine Hotels.com guest review
"Don Shula Hotel"
Temperature control was awful and door nob failed and locked one of us in bathroom. Neighborhood was nice, plenty of shops within walking distance.Pool was nice as well.Genuine Hotels.com guest review
I will certainly stay at this hotel every time I return to Miami but I will make sure not to stay in room 1252. It's right next to the ice maker and the laundry room.Genuine Hotels.com guest review
Staff was GREAT and friendly. Cute hotel and location was perfect. My only complaint was the noise (it is a hotel and it is to be expected). Aside from hearing the outside door open and close through most of the evening, everything else was PERFECTGenuine Hotels.com guest review
My husband and I were traveling with out two 8 year old sons. They put 4 of us in a room with one king bed. They were sold out, so they could not move us. We made our reservations months in advance, but still were told they couldn't move us. They would not refund our money, so we literally had no other choice. We got no sleep needless to say. The walls […] and doors are paper thin, so we could hear everything (not that we were able to sleep anyway)! There was not a couch or sofa to sleep on, so it was one room, with one bed for 4 people. Read moreGenuine Expedia guest review
"Make sure you get what you booked"
First of all, the hotel itself was amazing. What I didn't like was my maid of honor nor I got what we booked. She booked a deluxe double bed and was given a regular room with a full bed. After we got to the room & saw what it was, we called the front desk & was told that they we're sold out of rooms & they would give us a cot. The cot never showed up […] & so she called again. We were then accommodated with the original room that was booked. I booked a king room & was given a double deluxe. After arguing with the front desk, they accommodated me with a room at Hotel Indigo-which was immaculate. The hotel itself was great but service did not compare. Read moreGenuine Hotels.com guest review
The hotel was very nice in appearance. Upon arrive I was fairly disappointed, the room was supposed to be ready as of 3pm for checking in, we arrived at 3:30 already running late for a wedding, we ended up waiting an entire hour for our room to be ready. Once we arrived to the room to dress for the occasion. The room was still dirty with hair and ashes […] of the previous client. Paying so much for a one night stay and they couldnt even include a continental breakfast. Needless to say I was fairly disappointed!!!! Read moreGenuine Hotels.com guest review
"Nice and clean"
I made reservations for my sister coming from Canada for 2 double bed and a sleeper couch and they end up getting a king bed and a sleeper couch so the family of 4 end up sleeping in the king bed.Genuine Expedia guest review
Hotel was very nice, it was our first time at the Shula's resort. Finding our room was very difficult if you're not familiar with the area. They should put more security officers to help people find their room. The staffs were very friendly and helpful. We had a minor problems with our room, it was quickly handled by management.Genuine Expedia guest review
"Nice hotel...loved main street."
Loved everything about it except rooms are quite noisy from hallway noises.Genuine Expedia guest review
"Nice Hotel close to golf."
The rooms were clean and tidy the hotel staff provided courteous and receptive information and assistance and the property was beautiful.Genuine Expedia guest review
We had such a lovely stay at Shulas! Our room was very clean and modern and I loved the Aveda products! The clerks and maid were very friendly-I highly recommend this hotel and will rebook here next time we're in Miami.Genuine Hotels.com guest review
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