All hotels in Big Bear Lake, California, United States of America
1 room, 2 adults
You can collect Hotels.com® Rewards nights here40472 Big Bear Blvd, Big Bear Lake, CA, 92315, United States of America, ‏‎800-491-6126
Best Price GuaranteeBest Price Guarantee on hotel bookings. If you find a better price on exactly the same stay elsewhere we’ll match it
4.0 / 5Excellent

Score breakdown (from 590 reviews)

Average rating for:

  • Cleanliness
    4.2
  • Service
    4.2
  • Comfort
    3.9
  • Condition
    4.0
  • Neighborhood
    4.5
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4.0 / 5Excellent
"Quick Get-Away"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    5.0
The hotel staff offered excellent customer service and were friendly. The hotel is nice and conveniently located next to the lake with individual area for each cabin with grill. The particular cabin we stayed in was really clean and well kept with the exception of the jetted tub not being in full working order and we ran out of hot water rather quickly (all fixable with maintenance). Since we were only there for the night we did not get it addressed but did mention it to the staff upon check out. The bed was very comfortable by the way...a big plus for older properties.
Genuine Hotels.com guest review
1 night romance trip Apr 13, 2015
Joel
US
4.0 / 5Excellent
"Birthday Surprise"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    5.0
Nice hotel for the money at Big Bear Lake. Staff was great. Room was a bit smaller than anticipated and a a little outdated but a great value.
Genuine Hotels.com guest review
2 night romance trip Apr 16, 2015
A Traveler
US
3.0 / 5Good
"Didn't get the room that was in the picture"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    3.0
The first room I got was too small I had to upgrade 2 times to get a decent size room
Genuine Hotels.com guest review
4 night romance trip Apr 12, 2015
Lorraine
US
5.0 / 5Outstanding
"Great for Family Getaway"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
We were pleasantly surprised when we seen our accommodations. We thought we were getting a regular hotel room and ended up in a one bedroom cabin with a full kitchen, fireplace and jetted tub. Great when travelling with the kids. The view from the front deck of the cabin was the lake. The rooms were very clean and comfortable. There was a basketball court for active kids. The only concern I had was the traffic driving fast through the neighborhood. We will definitely be back!
Genuine Hotels.com guest review
2 night family trip Apr 3, 2015
Lawrence
US
5.0 / 5Outstanding
"Gotta do it again!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Loved it!
Genuine Hotels.com guest review
2 night romance trip Mar 26, 2015
A Traveler
US
5.0 / 5Outstanding
"Nice little stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
Made a quick 1 night trip to play in the snow with our 2 kids. Didn't want to spend so much but not much else was available. Turned out to be a very nice stay! The front part of the property are little cabins and the back portion, facing the lake is a 2 story hotel. Off of the back of hotel is a nice deck with picnic tables, great for enjoying morning coffee. There is also a large open area leading up to a small dock and lake which is great to run your dog (or children!). The beds were fine and the room was rustic but clean with no ick factor. Cons: We were on the second floor and the floors creaked terribly. I'm betting it could be heard downstairs but not proven. Coffee in the room was nice but no cream/sugar. Over the toilet there was a exhaust fan with exposed wire. Too high up for the kids to reach, but a little maintenance would be good. Overall really nice stay, I would book this hotel again (and request the second floor).
Genuine Hotels.com guest review
1 night family trip Mar 6, 2015
Elizabeth
US
4.0 / 5Excellent
"Quaint"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Quaint hotel. Clean room, comfy beds and good location
Genuine Expedia guest review
Other trip Jan 27, 2015
A Traveler
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Cute and cozy! We absolutely loved the place. Great location too.
Genuine Expedia guest review
Other trip Jan 27, 2015
A Traveler
US
1.0 / 5Poor
  • Cleanliness
    2.0
  • Service
    2.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    -
Small , old rooms, not very clean, you can hear noise from the other rooms. Don't stay here , waste of money
Genuine Expedia guest review
Other trip Jan 20, 2015
A Traveler
US
5.0 / 5Outstanding
"Hotel on the lake, great location"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Staff was very friendly, free check out of VHS and DVD for the machines on your room. Compressed wood burning fireplace in the room I stayed. Right next to a shopping plaza with restaurants and stores.
Genuine Expedia guest review
Other trip Jan 15, 2015
sarah
US
1.0 / 5Poor
"Noisy and not peaceful at all"
  • Cleanliness
    1.0
  • Service
    3.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    -
Stayed in room 111. Got the suite with the fireplace and jacuzzi tube which made the stay decent. The room was right next to stair case and could hear people constantly come up and down. The room is out dated and I could hear every footstep from the neighbors upstairs which was very unpleasant. Also, every time they turned on the water or flush the toilet, the pipes in the walls would rattle and make loud noises. This had to be the most uncomfortable stay I ever had at a hotel. Will not stay here again and don't recommend to anybody!
Genuine Expedia guest review
Other trip Jan 14, 2015
Eddie
US
4.0 / 5Excellent
"Great Rustic Cabin"
  • Cleanliness
    3.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Everything was perfect, except the cleanliness. All of the traditional parts of the room were super clean (toilets, shower, bathtub, bed, etc.); however, the cabinets, walls, and doors looked like they had not been cleaned in a while.
Genuine Expedia guest review
Other trip Jan 13, 2015
A Traveler
US
5.0 / 5Outstanding
"Big Bear Frontier"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Hotel staff was very friendly and the cabins were very cozy and cute! Loved it! Location was excellent.
Genuine Hotels.com guest review
1 night family trip Jan 10, 2015
A Traveler
US
4.0 / 5Excellent
"Cozy lake side cabin... and pet friendly"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
It is very hard to find a pet friendly accommodation for a decent price. We normally not have many choices, so we end up staying either very dinky or expensive place with our dog. However, this cabin is not expensive and I found it to be cozy and have everything you need. It's a small cabin, but it has a fireplace, gas stove, sink, dinning table with bench, and cabinet full of tableware and kitchenware. It's also nice to be by the lake. Our dog enjoyed a short walk by the lake.
Genuine Expedia guest review
Other trip Jan 11, 2015
A Traveler
US
4.0 / 5Excellent
"Little cabin"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
Temperature in the room was hard to control. Love the location.
Genuine Hotels.com guest review
1 night family trip Jan 8, 2015
A Traveler
US
4.0 / 5Excellent
"Close to the lake"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    -
Room to small for 3 persons, but was comfy. Staffs were friendly.
Genuine Expedia guest review
Other trip Jan 11, 2015
tony
US
1.0 / 5Poor
"Hotel did not honored Itenary -"
  • Cleanliness
    3.0
  • Service
    1.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    -
Assistant Manager ( Amy) was not compassionate nor accomadating in my request to honored the Itenary. Appareanly expedia made a mistake in giving me a hotel room instead of the cabin I ended up paying the $57 more
Genuine Expedia guest review
Other trip Jan 10, 2015
Dishoned itenar
US
4.0 / 5Excellent
"Great place for family fun!"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
Loved that it close to everything I needed to get to in Big Bear Village
Genuine Hotels.com guest review
1 night family trip Dec 26, 2014
Kalima
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Great place...walking distance to The Village and cozy room/ cabin. We will be back!
Genuine Expedia guest review
Other trip Jan 5, 2015
amanda
US
4.0 / 5Excellent
"Cute and cozy"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    4.0
I was supposed to get two queen beds but they were full size. The maid didn't fully clean room. She didn't leave new towels or take the old ones. The room was very cute and cozy. It had a beautiful view of the lake.
Genuine Hotels.com guest review
2 night trip with friends Dec 28, 2014
A Traveler
US
5.0 / 5Outstanding
"Frontier Stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
It was a good stay
Genuine Hotels.com guest review
2 night family trip Dec 26, 2014
Herman
US
4.0 / 5Excellent
"Cozy and Convenient"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
I took my son for a one day skiing trip and needed a simple but convenient place to stay. The cabin-like rooms were small - just enough room to pack every typical convenience needed, and not much else - perfect for our one day trip. Nothing modern, but all clean and working. It was nice to have my jeep parked right out of the front door and protected. The staff was very friendly. In and out and no issues - just the way it should be. Better than the typical hotel environment. I'd go back again.
Genuine Expedia guest review
Other trip Dec 27, 2014
A Traveler
US
4.0 / 5Excellent
"Excellent location and amenities"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Very nice hotel/cottages right on the main street just as you enter Big Bear near the village but still felt quiet and offset enough to be peaceful. The property has direct access to the lake and is walking distance to the Village. Really nice room and very clean. Lobby and staff are great. I would definitely go back.
Genuine Hotels.com guest review
2 night family trip Dec 21, 2014
Todd
US
5.0 / 5Outstanding
"Cozy cabin"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Great place to stay close to snow summit and alpine slide lots of restaurants around and gas stations as well , lake view everything!!
Genuine Expedia guest review
Other trip Dec 22, 2014
A Traveler
US
5.0 / 5Outstanding
"Nice place"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Comfortable, clean, cozy looking, next to the water. Will be back.
Genuine Expedia guest review
Other trip Dec 21, 2014
Indigo
US
4.0 / 5Excellent
"quick family getaway"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    3.0
The hotel was great, the only problem was the nearby rooms. Its a pet friendly hotel and people's dogs were barking in the middle of the night.
Genuine Hotels.com guest review
1 night family trip Dec 12, 2014
omar
US
5.0 / 5Outstanding
"Amazing romantic get away!"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
So romantic! Loved the fireplace and jacuzzi tub! Super cozy room. Definitely recommend.
Genuine Hotels.com guest review
1 night romance trip Dec 11, 2014
Chelsie
US
4.0 / 5Excellent
"GOOD VALUE; COMFORTABLE CLEAN ROOM"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
I was hesitant to try this place like another reviewer because of the mixed reviews on it but once I got to the hotel my worries disappeared. Office staff were nice friendly. Stayed in Room 244 2 queen beds and fireplace. Clean room. Even had Microwave and mini fridge. Need to bring own firewood to start but didn't use it since heater worked so well! Free parking was bonus and Jacuzzi/pool were both heated. walking distance to the Village and Lake. Just stayed 1 night but felt like I had been there a week; I felt so relaxed. It was quiet serene and peaceful. I was there Sun/Mon. Great Value. Bed was comfy.
Genuine Expedia guest review
Other trip Dec 10, 2014
Roxy
US
3.0 / 5Good
"Great Location...Average Rooms"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    4.0
I'm told that for Big Bear, this hotel is one of the better ones...that said, I would call this lodge average. Definitely nothing fancy. My family and I stayed in one of the cabins. The rooms were small for a family of 4, with a dog. The fireplace was just for show, it didn't let off any heat. The bathroom was very small, with a very large shower. However, the shower had no light fixture, therefore you almost felt as if you were taking a shower in the dark. My kids were going to sleep on the murphy bed, however, I don't think the sheets had been changed since the last guest because there were stray hairs all over the sheets. Good thing we brought sleeping bags and extra blankets. I do have to say that the kitchen was full size, which was great; the staff was very attentive and the view of the lake was wonderful. We just walked across the street to the lake.
Genuine Hotels.com guest review
2 night family trip Nov 26, 2014
A Traveler
US
5.0 / 5Outstanding
"Warm feeling and cozy place"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
So close to village we walked there and right off lake
Genuine Expedia guest review
Other trip Dec 8, 2014
sally
US
5.0 / 5Outstanding
"Lake aide"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Beautiful , cozy and right by the water. Great service, and a fireplace :)
Genuine Expedia guest review
Other trip Dec 8, 2014
lina
US
4.0 / 5Excellent
"Great Value, Pet-Friendly Cabins"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
I stayed here for Thanksgiving and I was a little apprehensive because the hotel seemed to have mixed reviews. All of my apprehensions were quickly relieved after checking into the hotel. The morning before Thanksgiving, I had car troubles and had to take my car into the dealership to be serviced before heading to Big Bear. I called Big Bear Frontier to let them know that I wouldn't be able to check-in until late in the evening and Ryan, the staff member who answered my call, was the friendliest person. The woman who checked us in once we finally arrived was also very friendly, which was a pleasant way to start our trip. As for the cabin, everything was extremely clean and comfortable. The appliances and utensils in the kitchen were a little bit older (for example, the face of the microwave was cracked, there was a loose wire in the oven, the pots and pans were scratched), but everything was clean and usable so it wasn't that big of a problem. Other than the kitchen being due for a bit of an upgrade soon, I couldn't have asked for a nicer cabin for our Thanksgiving stay and I have no doubts that we will be back for a Big Bear vacation again soon! (P.S. They're also pet-friendly, which is a huge plus if you are a dog owner!)
Genuine Expedia guest review
Other trip Dec 3, 2014
Meg
US
4.0 / 5Excellent
"nice and cozy"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Had a very nice stay in the hotel. Room was clean, comfy beds, extra pillows and towels. Overall the place was cute, cozy, and clean. Loved that they had complimentary coffee and tea all day in the lobby, which by the way was delicious coffee. They actually had a microwave in the room which they failed to mention in the description of the room. About a four minute walk to the village and super close to alpine slide magic mountain. Beautifully nestled among the pines. It would have been nice if the staff would have put some effort into making us feel welcome by smiling.
Genuine Expedia guest review
Other trip Dec 1, 2014
Jeanette
US
3.0 / 5Good
"Good location and close to the lake."
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    -
The "chalet " was very small for 5 people. The one room was a lean-to with just room for a bed and very cold at night. The two bedrooms were also very small with only room for the queen bed and difficult to walk around the bed, no closet.
Genuine Expedia guest review
Other trip Nov 29, 2014
D. R.
US
1.0 / 5Poor
"Pick a different hotel."
  • Cleanliness
    1.0
  • Service
    1.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    1.0
the hotel never got the reservation info and blamed It on hotels.com. I had 3 adults, one child and a dog and the hotel took a "oh well" attitude. Hotels.com however was very accommodating and offered a new hotel and vouchers for the inconvenience.
Genuine Hotels.com guest review
1 night family trip Nov 22, 2014
Adam
US
5.0 / 5Outstanding
"great stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Amazing location, great cabins and very relaxed wIt's pets. The whole experience was outstanding
Genuine Expedia guest review
Other trip Nov 24, 2014
ruy
US
2.0 / 5Fair
"Broken heater and NOISY neighbors."
  • Cleanliness
    4.0
  • Service
    2.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
This is my 3rd time staying at The Frontier, and my first disappointing experience. We stayed in Cabin 32, and the heater worked for a whole 5 minutes. Thank GOD there were space heaters in there (I'm guessing they were there because they were already aware of the heater issues). When we notified the front desk, they said they'd "take care of it". Granted we were only there 1 night, nothing was done and nobody ever showed up to check it out. We were also placed in a cabin right next to an EXTREMELY loud group. I was less than happy about yelling at young adults to SHUT UP in the wee hours of the morning so my sick daughter could actually sleep. While the group was no fault of The Frontier, more appropriate placement would have been nice seeing as how they knew I was checking in with 2 young children. Not sure if I'll be going back again. :/
Genuine Expedia guest review
Other trip Nov 24, 2014
A
US
4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
It was cute and very clean. The employees were very nice
Genuine Expedia guest review
Other trip Nov 20, 2014
A Traveler
US
4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
We had a very good experience during our stay at the pet friendly Big Bear Frontier. The chalet was very clean and the staff was also very polite. Would definitely stay there again with our pet.
Genuine Expedia guest review
Other trip Nov 20, 2014
A Traveler
US
4.0 / 5Excellent
"Small, clean, comfortable cabin"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Wife and I stayed in cabin 25. It was clean, comfortable, and in a good location. It is a small cabin, but for two people, it was great. The price was reasonable, and we enjoyed our stay. We arrived at night, and after checkin, had some trouble making our way to the cabin in the dark, so be sure to understand the map before you head to the cabin. The TV in #25 had a bit of trouble with the connection, but we raised the issue with the staff and got prompt assistance.
Genuine Expedia guest review
Other trip Nov 20, 2014
PHRSLC
US
5.0 / 5Outstanding
"Amazing"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Great getaway great price. Close to a nice wine tasting place. Close to good foods and bars.
Genuine Expedia guest review
Other trip Nov 20, 2014
rsuarez
US
3.0 / 5Good
"Nice weekend at the Big bear Frontier"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
We had a nice stay and the room was great. The hotel is in a good location right on the lake. The only concern I had was when I heard a dog in a neighboring room bark, but it only happened once - if we had noisy neighbors it might have been a drag because the walls seemed pretty thin. Id definitely stay here again.
Genuine Hotels.com guest review
1 night romance trip Nov 15, 2014
A Traveler
US
2.0 / 5Fair
"Will not stay here again."
  • Cleanliness
    2.0
  • Service
    2.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    3.0
This room was so old and dingy. The bed was not comfortable and the walls are thin so you can hear your neighbors. The fireplace is wood burning and there is no wood. Would not stay here again.
Genuine Hotels.com guest review
1 night trip with friends Oct 20, 2014
Roberta
US
4.0 / 5Excellent
"Spring for an upgrade"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
I reserved a one-bedroom chalet on hotels.com and asked for a cabin (cabin 6) I had stayed in the last time I made the same reservation and stayed at Big Bear Frontier not realizing that I had received a free upgrade to a delux chalet. Needless to say, I was initially disappointed with how small the cabin I was initially given (think it was 206) and after talking with the front desk, I gladly paid for an upgrade to Cabin 5. The first cabin was very clean but very cramped to the point it was difficult to figure out where to put luggage. Cabins 5 and 6 are very large (could comfortably sleep 4-5 people), roomier kitchens (functional unlike smaller cabins), have little porches, and have large spa jetted bathtubs in addition to the small showerstalls of the other cabins which is a plus when it is cold!
Genuine Hotels.com guest review
2 night romance trip Nov 9, 2014
Amanda
US
5.0 / 5Outstanding
"MAKE SURE YOU HAVE YOUR RESV. SECURE WITH HOTELS.C"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
AS I SAID BEFORE THIS PLACE IS GREAT, JUST MAKE SURE HOTEL'S.COM GETS YOUR RESV. IN SO WHEN YOU GET THERE YOU HAVE A ROOM
Genuine Hotels.com guest review
2 night family trip Oct 31, 2014
ed
US
4.0 / 5Excellent
"Nice Little Cabin"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    3.0
  • Neighborhood
    5.0
This is a nice little cabin. It's in the middle of the city of Big Bear, so you're not out in the wilderness. The cabin I stayed in didn't have a lake view from inside, but I could see the lake from the porch. The cabin I stayed in had a kitchen and had all the pots and dishes needed to make and eat a meal. The tub took forever to fill, and the cabin was on the older side. Even thought it was clean, it still felt dirty. But you're out in the woods so it's what's to be expected.
Genuine Hotels.com guest review
2 night romance trip Oct 30, 2014
Jonathan
US
5.0 / 5Outstanding
"Relaxing Getaway"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
It was so wonderful staying in a Chalet! The Big Bear Frontier is walking distance to the main street in Big Bear! The only disappointment was having an electronic fireplace rather than a wood fireplace like the other chalets. Otherwise it was great!
Genuine Hotels.com guest review
1 night romance trip Nov 1, 2014
A Traveler
US
4.0 / 5Excellent
"Noisy downstairs rooms - beware!"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    1.0
  • Condition
    3.0
  • Neighborhood
    5.0
Friendly, neat and great location BUT the quality of the lower level rooms completely unacceptable in terms of noise. The hollowness of the floor between the two levels is a sleep depriving nightmare - both during waking and sleeping. Clunk, clunk, clunk and creaking floor boards, every time the guests upstairs walked. I wore ear plugs and was still wakened every time they moved. Its a shame because everything else was pretty nice, from the super friendly front desk staff to the great location and clean and neat interior. Oh well, just avoid the downstairs rooms at all cost!
Genuine Hotels.com guest review
1 night trip Nov 1, 2014
Elizabeth
US
4.0 / 5Excellent
"Nice place for couples or families"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Though we were only there for one night, I feel I can honestly say that for the money, it was a very worthwhile place. Very close to the Village, clean, lots of activities (basketball net, ping pong, picnic sites), and a very friendly staff (they greeted me by name after check-in). Parking was conveniently close to the cabin.
Genuine Expedia guest review
Other trip Nov 3, 2014
Frank
US
4.0 / 5Excellent
"will be back"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    5.0
  • Condition
    3.0
  • Neighborhood
    5.0
the phone in the room didnt work. The tun was old and kinda dirty. and we had to pay for wood for the fire place. but the location is good. And the place is cozy
Genuine Hotels.com guest review
1 night romance trip Oct 29, 2014
Lia
US
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
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