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"Consistency. You can depend on it."Reviewed by a Hotels.com guest on May 5, 2012
Finding a "GOOD THING" these days can get harder and harder. For this reason when you come across a 'good thing" it is priceless. One of the most recent "good things " that I have come across is the PARAMOUNT hotel in Times Square. The first thing that I leave the hotel impressed by is the professionalism and commitment that is demonstrated by the staff. Starting with the front desk where I was checked in by Catherine and continuing until the driver which I received at the hotel hands me my luggage at the airport. Catherine followed the details of my visit until the moment I checked out. The only dislike that I had which eventually i got over was the view of the alley where the boiler or some loud machine was placed. I know that from now on I will request a room that faces anywhere but there. If you are going to New York and plan on taking in Broadway there could not be a more perfect location. I love this hotel so much I find myself wanting to travel to NYC more. I cannot wait until my next visit to the PARAMOUNT which I hope will be in the next few weeks.
"Another Good Experience"Reviewed by a Hotels.com guest on May 5, 2012
My wife and I have stayed at the Courtyard in Mahwah three of the last four years to attend the NEAF astronomy show at the Rockland Community College in Suffern, just a few minutes away. We've always had good a experience and this stay was no different. The recent renovations definitely spruced the hotel up. The pool and spa area was nice, although the acoustics in the room left my ears ringing after a group of children in the pool were not using their "indoor voices." Our room was very clean, everything worked well, including the internet connection (which is a wired connection) and having a Dunkin Donuts right next door makes a stay here worthwhile in my humble opinion! Just grab a coffee and a bagel sandwich and go. The rates are competitive with other hotels in the area. If someone on here rates the hotel low, they must be comparing it to a five-star city hotel or maybe a destination resort. It's not that, but it is a clean and decent place to stay while traveling for business or short-term pleasure. I believe we will stay there again next year.
"Affordable Quickie in NY"Reviewed by a Hotels.com guest on May 5, 2012
We had a very good time and the hotel was close to work.
""Reviewed by a Hotels.com guest on May 5, 2012
Very nice hotel, within walking distance to subway for access to Manhattan (take the 7 or E and you can get to grand central, times square, penn station). Just a few blocks to local restaraunts. The room was very clean, excellent staff, free shuttle to subway. Overall an excellent place to stay if your touring new york city. One note, if you are considering a "view room" save your money, the view is obstructed by a number of taller buildings (the hotel is only 7 floors). Overall an excellent experience and I would definitely stay again, especially at the rate because of the new hotel discount. If you plan to take a cab from the hotel call one yourself because the service the hotel uses charges a flat rate to specific areas and you can get a cab on your own for cheaper generally.
"Nice hotel in the theatre district"Reviewed by a Hotels.com guest on May 5, 2012
Very nice hotel in the theatre district. Friendly and helpful staff. Basic room accomodations but very clean. Would recommend.
In Upper East Side, steps from Central Park
Location.
Situated in the Upper East Side neighborhood of New York, The Surrey is near Central Park, the Whitney Museum of American Art, and Metropolitan Museum of Art. Steps away from Madison Avenue Shopping.
The Surrey offers a restaurant and a bar/lounge. Wired high-speed Internet access is available for a surcharge. Business amenities at this 4.5-star property consist of a business center, secretarial services, and limo/town car service. In addition to a full-service spa, The Surrey features a health club and a fitness facility. This luxury hotel also offers spa services, a concierge desk, and tour/ticket assistance.
Overview of Guestrooms
The Surrey has 190 guestrooms. Guestrooms have LCD televisions with premium cable channels, pay movies, and TV Internet access (surcharge). Guestrooms provide wireless Internet access (surcharge), speakerphones, CD players, and complimentary newspapers. Beds have signature bedding and triple sheeting. Pillow menus are available. All guestrooms provide desks and ergonomic chairs. Guestrooms feature microwaves and refrigerators. Bathrooms offer showers, phones, bathrobes, and designer toiletries.
Extra-person charges may apply and vary depending on hotel policy.
Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
**These amenities may be available only in some rooms or units. Some amenities may incur additional fees.
THE SPA AT THE SURREY
Considered Only For You
Enter an intimate world where need informs service. Where each moment is carefully crafted to benefit your well-being and peace of mind. Where a new level of gracious service ensures your privacy and tranquility.
Find peace here and be wholly re-energized.
Personalized treatments are our signature. We give careful consideration to all aspects of your treatment. Our spa experts will work closely with you to meet your needs and customize your experience. We invite you to explore the offerings, which only begin to touch upon the possibilities. Allow us to create an experience considered only for you.
CAFÉ BOULUD
Inspired by Chef Daniel Boulud’s unique twist on time-honored French cuisine prepared with fine seasonal American ingredients, Café Boulud celebrates New York’s café society with award-winning results. The restaurant’s accolades include a star in the Michelin Guide and a 3-star review in The New York Times.
The restaurant’s menu reflects Boulud’s four culinary muses: la tradition, classic French cuisine; la saison, seasonal delicacies; le potager, the vegetable garden; and le voyage, the flavors of world cuisines.
Both an exquisite fine dining destination and a neighborhood treasure, Café Boulud is not to be missed.
BAR PLEIADES
The perfect place to meet, entertain or simply people-watch on Madison Avenue, Bar Pleiades is the newest addition to the Café Boulud family. Named for the beloved French restaurant frequented by Manhattan’s art world elite of the 1970s and 80s, Bar Pleaides combines the elegantly attentive service of a fine hotel bar with the distinctive cocktail menu of a talented mixologist.
Bartender Cameron Bogue has earned a reputation for working with seasonal market ingredients and house-brewed accents. While classic in spirit, his signature cocktails take their direction from the renowned Café Boulud just next door.
The bar and lounge décor – inspired by both fashion icon Coco Chanel and the elegant lines of a 1930s Art Deco bar cart – features black and white lacquer finishes, French doors and quilted walls, inviting seclusion in intimate niches. Settle into a banquette and simply relax.
Perched peacefully on the 17th floor overlooking the Upper East Side and Central Park, the private rooftop garden at The Surrey is a true oasis. A tranquil, elegant setting for relaxing, a romantic evening or for business entertaining, the seasonal garden features butler service for beverages, and anything else you may require.
Fitness Center
The Gym, located on the second floor, is a fully equipped fitness center open to guests with room key access twenty-four hours a day. The center features state-of-the-art Life Fitness® cardio equipment with individual video screens and headsets for a more private workout experience.
In addition to personal training, we are pleased to offer yoga and Pilates. Energize with a one-on-one workout or restore yourself with a healing private yoga session.
The following fees and deposits are charged by the property at time of service, check-in, or check-out.
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Extra-person charges may apply and vary depending on hotel policy.
Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
Buildings crane above one another to claim views of Central Park, a piece of real estate valued at more than $528 billion. Surprises abound in its 843 acres. The grounds include a castle, a zoo, several lakes, and an Egyptian obelisk. A city that never sleeps needs its quiet time, too: Central Park has six designated “quiet zones,” including Strawberry Fields, the monument to John Lennon.
see all hotels in New York"Friendly elegance"
We chose this hotel partly for the great location, a short walk to Central Park, the Guggenheim, and the Met, and a fear of bedbugs in a lesser hotel. And we actually looked with a flashlight under the mattress! Hands down the cleanest underside of a hotel mattress I’ve ever seen! The sheets were at least 700 thread count. The Duxiana bed was a bit […] on the firm side, but had enough give that we slept very comfortably. The standard pillows are too stuffed, but our request for smaller pillows was met. The down comforter was rather heavy for mild April weather. We requested 2 extra cotton blankets, and although heavy, this was fine. There is some traffic noise even up on the 12th floor, but the air conditioner acted as a quiet white noise machine, so I didn’t notice the sirens and honking that much. We were in 1214, a corner room, with wonderful morning sunlight, blocked by thick roller shades. The internet access is too much. Free NY Times every day, even on Sunday. The shower was fantastic. We did run out of hot water a couple of times in the late afternoon or evening. Plenty of nice towels (except they ran out of washcloths one day). Bathrobes and slippers. Top notch toiletries in the bath: shampoo, conditioner, liquid body soap, bar soap and wonderful, mildly scented body lotion. The food was expensive, but good. Steel cut oats were cooked to perfection. Read more
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"Hotel Surrey in NYC-The Perfect Hotel"
As a woman who travels a great deal alone, the Surrey is absolutely perfect for being near all the important places on NY's Upper East Side. From the Metropolitan Museum of Art, to Central Park, and the Guggenheim, plus Madison Avenue shopping, it is within walking distance of it all. I particularly appreciated the care and concern exhibited by the […] staff, and the hotel's safety features. They could not have been more accommodating. My room was bright, large, beautifully decorated, and had an elegant feel to it. The ammenities included were more than some of the other 5-Star hotels I have stayed in, adding that perfect touch to my NYC stay! I look forward to returning! Read more
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"Surrey hotel in New York"
Nice weather, cleaned & first class services ..even restaurant !!!
Outstanding, boutique-like hotel. Great service and neighborhood.
"Weekend in NYC"
My wife and I spent the weekend in NYC and choose the Surrey because we like to stay at different hotels each time we visit. I have to say the stay at the Surrey was great. From the moment we arrived the staff was very egar to help us with anything we need. Theatre tickets, dinner reservations etc. all done for us by the staff. The room was very nice […] although the view was not good (Mechanical Equipment) but overall the room was very clean and spacious. While the room was a little on the expensive side we would choose the Surrey again. I highly recommend it. Read more
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"Totally Engaging"
Stayed here when I planned to propose. Concierge full of ideas, they even sent free champagne after they found out she said yes. Room service breakfast from cafe Boulud was pricey but amazing. By nyc standards room size is generous. Primo location near Met museum & the park. A Tasteful hotel. Wish I could afford it more often!
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Our stay at The Surrey was by far the best stay we have had at any hotel in NYC. It is luxurious, super clean, convenient and overall, so comfortable, we were happy just to hang out in our room (which was a really nice size). The lobby bar was also a wonderfully relaxing place to have a drink after a long day of walking. The staff was warm and helpful […] with anything we needed. We generally stay anywhere 3 stars or above runnning a good special, but now, I don't know if we'd ever stay anywhere else again! I highly recommend The Surrey! Read more
"Enjoyed a 6 night stay at Hotel Surrey"
Our corner room was on the top (16th) floor with a view of the city (not the park). The king bed was very comfortable. The shower was large and had a nice forceful spray. We loved the fact that we could dim each light fixture individually and turn them all on or off at once. The design of the hotel, based on Art Deco, is sophisticated and the staff […] are friendly. We enjoyed a very good snack in the hotel bar and dinner in Cafe Boulud. The location near museums and the Lexington subway line was perfect for us. We hope to return soon. Read more
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"Great stay. Service was perfect."
Very accommodating at the front desk. In a pricey part of town, but worth it if you want to have a less hectic time in the city. Easy access to the metro and almost next to Central Park and the Metropolitan Museum. Will stay there again.
"A very happy customer"
Best hotel experience I've ever had. The staff was friendly, approachable, helpful and warm. Clearly customer service is important to the management of this hotel, and as a customer I noticed and appreciated it!
"The Surrey-Great hotel in a great neighborhood...."
The Surrey is a 4 boardering on 5 star boutique hotel in the quiet upper East 70's between Madison and 5th Avenues less than one block, that's right less than ONE BLOCK from Central Park. This is one of the toneyist sections of NYC so don't expect a lower east side hipster vibe or a bunch of rowdy wall streeters or college kids hanging out in the area […] lounges. The lobby, elevators, hallways and rooms are exquisitely and tastefully appointed and very comfortable. My bathroom was marble and glass and the shower water pressure was perfect. The rooftop bar and restaurant (which is one of the best hotel restaurants in the city) are fabulous as is the neighborhood which boasts some of the best high end dining and shopping options in town..There are also some reasonalbly priced cafe options near by..The staff is attentive, very helpful and courteous without being annoyingly over the top (which is a pet peeve of mine)...Bonus: On weekends you can park all day and night on Madison Ave for free and avoid the $54 a day hotel valet charge.(Garage self parking can be even more expensive in this part of town so on the weekdays just give your car to the hotel valet!!)...This is definately my first choice in this part of NYC which happens to be my favorite part of the city. One thing to remember, this is a 4 star property in NYC therefore it's expensive but a much better deal than similar 4 and 5 star options. If this is what you're looking for, it's well worth it.... Read more
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"Excellent"
Enjoyed every aspect of this hotel!
"Surrey Hotel"
Very clean, personable staff, nice location and good food. A wonderful hotel. I will definitely stay again.
"Fun in NYC"
Impecable service, from opening doors with smiles, to the amazing massage and scrubs!!! Beautiful rooms and very large… King bed with a large round table and 2 large comfy chairs… I stay at 5 star resorts always, and this is definitely a 5 star hotel in NYC… Only issue was the absence of a pool on such hot days… The rooftop bar was cozy and relaxing […] and really beautiful in the evening… True enjoyment here. Read more
"The Surrey Hotel in NYC"
I have been staying at The Surrey for over 15 years, both before the renovation and after it was done. The location is great, 76th and Madison, and the renovated hotel is spectacular. The roof is a great place for drinks and light food, and the view is terrific. It's my first choice for the Upper East Side!
"Surrey Hotel visit"
I stayed at the Surrey two nights during consecutive weeks and it is now my home away from home. I absolutely love the elegance of the hotel and the neighborhood it is in. Being able to sleep at night is a plus because the sounds of police cars, ambulances, etc are not to be heard.
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"One of the best hotels in NYC"
Lucky enough to catch this. Usually out of my budget, but got lucky. One of NYC's best.
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"Super comfy beds"
I love the Surrey. The beds are so super comfy and they have a great rooftop deck where they serve drinks. it is also three blocks away from my favorite cafe in NYC -- Via Quadronna. Enjoy!
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"The Surrey- AMAZING hotel!!!"
This hotel is in a great location and is absolutely gorgeous. My room was fantastic, clean and had a nice view. The staff were very helpful and friendly. I would highly recommend this hotel. The rooftop has wonderful views too.
"Comfortable hotel"
Having stayed at most NYC hotels, I can say that The Surrey hotel was one of the nicest hotels. The area was quiet and a good walk to Times Square. The service was excellent from the doorman to the reservation desk. I would stay there again! Now, there were 2 small problems: upon entering the room, there was an empty beer bottle that the cleaning staff […] over looked, and I left a shoe in the room upon checkout. I called, however never got a call back. Read more
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Beautifully decorated and friendly staff. Pratesi sheets, great tv and sound system, marble bathroom. Very happening bar downstairs and Bouley to eat dinner. Doesn't get better then this, even in Gossip Girl.
"The Surrey"
Beautiful room and an amazing bed! I will certainly stay at the Surrey again.
"Extraordinary!"
The hotel is fabulous. They cut no corners on the renovation. The staff were professional and helpful. It is a very classy, comfortable high end, luxury boutique hotel experience. Wish we could have stayed longer!! An added perk was that we reserved a Queen Deluxe and were given a King suite.
"upper east side location is great but..."
I am a native New Yorker who frequently returns to this great city for fun since leaving it twenty years ago. I have stayted in several 4 and 5 star hotels here and have never found anything negative to say. If you really want to stay in the Upper East Side, close to the museums and Central Park, then I recommend The Surrey Hotel with one reservation; […] very snooty front desk personnel. I eventually found a person who was helpful when I wanted to change my room and the concierge person was "spot on" with nightlife recommendations. One other thing...don't expect a great lobby maybe for meeting friends. The hotel was spartan, to say the least, and not what you'd expect for the money. But, again the neighborhood is "to die for." Read more
"The Surrey Hotel - Best hotel and spa on the UES"
The Surrey Hotel blew me away. We receieved an excellent room rate and with that our expectations were not set high. The room was spacious, tastefully decorated, and stocked conveniently with everything you can imagine. The bed was comfortable and the space was extremely clean and well layed out. House keeping came three times a day and maintained the […] bathroom and bed linens during our entire stay. The Spa was amazing, I felt like I was at my house and the staff was friendly. I could go on and on about the amenities of this hotel! This is our top choice for hotels in the Upper East Side. We can't wait to return! Read more
"charming well located hotel"
charming hotel, well located, nice staff, well apoointed rooms highly recommend
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"Lovely"
A wonderful choice in the upper East Side. Lovely room, gracious and accommodating staff. Cafe Boulud is an added treasure. Can't imagine staying eleswhere.
"The Surrey, NYC"
Wonderful hotel, great location,terrific service, excellent restaurant, very comforatble beds. Would highly recommend.
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"Love The Surrey"
The Surrey is a beautiful hotel, with reasonable prices for the area. The staff is also very friendly and easy to work with.
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"Hotel NY"
I have stayed there 5 different occasions. Seems to me that water pressure is not very good. Sometimes hot water doesn't come out very well. Everythings else is very good. I like the DUX mattress very much.
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