"Great place for a family vacation"
My family loved the room and the pools. I also appreciated the convenience store that has many needed items that we had forgotten. Would stay again!Genuine Hotels.com guest review
"The only good thing was the water park"
The size of the three bedroom was good but the place needs to the updated. The cleaning people are a bit strange but nice. They couldn't vacuum the carpet because the only had brums with them. The staff at the reception were rude. We call to see if we could have an early check in and the lady on the phone was rude when she said they didn't have it when […] they have a busy weekend. My husband couldn't believe it so he called again and she was even worse to him. They don't provide towels for the pool or beach but they can give you extra if you go to the reception. They write down how many you take but they don't do it when you return it, they said they count the towels left in the room at the end uh? Strange place but good location. Read moreGenuine Hotels.com guest review
"Fantastic place to stay."
Took the kids here for the weekend. This was a fantastic place for kids. The Watermark was great. We usually stay At the long bay next door and have for Years. I Just decided to change it up a Bit this time. I'm glad I did. This is our New hotel from now on. Highly recommended.Genuine Expedia guest review
when i walked on carpet with wet feet they turned black. its time to deep clean the carpetGenuine Hotels.com guest review
There was blood on the curtains. In room 2321.Genuine Hotels.com guest review
Room was okay. Rips in the couches and it had a dirty floor but overall it wasn't too bad. Having a fully stocked kitchen with all the appliances was nice. I was short a bed according to what I should have gotten, but didnt mind. The orange bands for the pool was a little aggravating. Everyone had to have one to include a 3 month old baby. The pool […] itself was very nice. Parking is very tight, but it did come free so no argument. For the cost, I would definitely stay here again. Read moreGenuine Expedia guest review
"Hospitality and service industry"
I try to give a honest review and submit it to you however I was told I could only use 1500 characters So here's a short review Someone needs to retrain and follow up on the front desk personnel and train them how to treat customers during Highpeak Times and Someone needs to retrain and follow up on Housekeeping And someone needs to remind them that […] they are in the hospitality and service industry Read moreGenuine Hotels.com guest review
Everything was perfect! The hotel was very accomadating with my request. I would definatly stay there again!Genuine Hotels.com guest review
"Close to lots of entertainments"
Overall I would have to say it was ok. Needs a little more attention to maintainance. Towel rack very loose, wall tile found laying on floor, no outlet for coffee maker had to plug it in bathroom outlet and wife found live roach. As we happen to be night people, hoping to catch some sleep in the morning hours was impossible. The cleaning crew would […] be knocking on our door early every morning so we decided to get a "Do No Disturb" sign of which none was found in the room. The next morning no knocking, just constant door slamming. Our room was in a corridor with 3 other rooms and the cleaning staff while cleaning the other rooms would be slamming the doors all morning. Bothersome but did not make an issue of it. Now the pros. Nice and clean pools. Nice beach with moolit nights. Very nice indoor water park for kids. Very nice restaurant in the hotel with entertainment along with a pizza shack, convenience store, arcade, spa and indoor pool. Registration staff and concierge very courteous and helpful. Lots of restaurants, entertainment and stores within minutes of hotel. Read moreGenuine Hotels.com guest review
"Would not recommend"
While the location of the hotel was great, right on the beach the condition of the place was deplorable. The hallways smelled musty and the ceiling tiles in some locations were missing or mildewy. The biggest problem was the service, and the ability to get clean towels. Although we had 4 people staying in our room housekeeping would only leave us one […] towel and they never replaced the floor mat after the first day. We would have to call down to the desk each day and request additional towels, and it always seemed to be a bother to them. They did not replace our toilet paper even though there was less than half a roll left, when we asked for a new roll of toilet paper, they brought up 4 rolls in a garbage bag and left them on our dresser. Additionally there seemed to be serious lack of communication between the staffs of the hotel, we would often call down and ask a question only to have a different answer once we went to the front desk. This is a good hotel for a cheap vacation for your family, but I would not expect much. Read moreGenuine Hotels.com guest review
"Nice hotel clos to the beach and very kid friendly"
Parking was very upsetting, not enough luggage carts to transport your luggage to and from your room. I brought my own cleaning supplies (glad I did) The few times that I had housekeeping come in all they did was spray down tub, toilet, sink. That isn't cleaning with spray can. Indoor pool was filthy. Nothing to do at Hotel with adults. Beds were old, […] and sunk in, pillows very uncomfy. Had know where to eat our food when I ordered out. Had to eat on my bed with a towel. No table in Room. Read moreGenuine Expedia guest review
"Do not recommend"
Hotel and rooms were old amd run down. Entire hotel was dirty and staff was clueless.Genuine Expedia guest review
"Nice benefits, but not the cleanest place to stay"
Was nice having free tickets to a water park(off site) and having a small water park for the kids to play at the hotel. But the elevator smelled like fish, the room needed better vaccuming, the vent in bathroom hanging from the ceiling, and the shower curtain had mildew on it. The room also had a small trash can in it and the wallpaper was pelling from […] the wall in certain places. Read moreGenuine Expedia guest review
My three grandsons LOVED this facility. The water park was excellent. The proximity to the beach was a huge plus.Genuine Hotels.com guest review
"Beach right outside balcony!!"
Great, friendly experience, will definently stay here when we return!!Genuine Expedia guest review
"Save your money"
Staff is not very knowledgeable about the property. Overall cleanliness of the resort is poor.. Mold in the bathroom... Kitchenette had dirty dishes and breadcrumb from previous guests. I walked over the sample trash and cig butts in the outdoor water part for 3 days...Genuine Expedia guest review
"We were there for the beach, not the room."
We were there for the beach, not to hang out in the room. To that extent, it went beyond "not bad." It was an awesome view overlooking the beach with ready beach and pool access. Plus, it comes with a free round of golf at a box course. The only complaint with that is that the golf desk hours are 8-4, and he didn't show up until 9. Still, when he did […] arrive, he turned out to be most helpful, and I was able to play early. Myrtle Beach golf was a must, and they helped make.it happen. I wish I had known they had discounted Pirate Adventure tickets before we paid full price. As for the facilities, the housekeeping left a little to be desired: as we were retiring for the night, my daughter saw a bug scurrying across the floor. It turned out to be a cockroach. I couldn't catch it to flush it down the toilet, but while I was looking, I found a sock left there by some previous occupants. I informed the front desk of both, and she said she would send housekeeping up to spray. I don't think they ever did. I have to wonder if cleanliness is any kind of priority. The view was awesome, and the pool and ocean were great. Read moreGenuine Expedia guest review
Horrible, the room was very dirty, sheets were stained, the comforter had spots of what looked like blood stains. Could not get hold of a manager, we were told they were not in the office and they could not get hold of them on the radio. Also at check-in we were told to go next door to get wrist bands for the water park, we waited about 25 minutes before […] anyone showed up. I will not be staying here again. Read moreGenuine Hotels.com guest review
good place, Kids loved it. only thing was the wait to get the bracelet to get into water park. they need a new system. other than that would come back and suggest it to others.Genuine Hotels.com guest review
The experience was great ill stay at sand dunes anytime I visit myrtle beachGenuine Expedia guest review
"The hotel was nice, but the room was terrible."
The room was a parking garage converted into rooms. The room was out dated. The sofa bed was broke and the other two beds had sharp corners that we banged our legs on. The first night I was impressed with the staff. The guest services even called to make sure the items we requested had been delivered. The next day we did not receive room service till […] after 6 pm when we were trying to get ready to go out. The maid kept barging in. I finally had to sternly tell her to come back later. No toilet paper was left so we had to go get in from the front desk. This was just a very disappointing vacation. Maybe if we had booked through the hotel web site things would have been better. The water park was wonderful. Read moreGenuine Expedia guest review
"Very Fun family hotel with avg. rooms and staff"
Our family of 4 had a great time staying here. The kids loved the waterpark, pools, arcade, etc. The amenities were great including places to eat, drink and play. The villa rooms that we stayed in were clean but had many cosmetic maintenance issues like missing tiles, paint, broken shades. However it was spacious and clean so it made our stay great. […] Simply put, I would highly recommend for a family as long as you don't have expectations of luxurious hotel rooms. Read moreGenuine Expedia guest review
"Looks better on the outside!"
Rooms need to be updated. Carpets were old and stained. Furniture was outdated. Rooms were very small. Won't be back!Genuine Hotels.com guest review
"Nice right on the beach."
We had a pleasant experience. The room was clean. The layout of the resort was confusing.Genuine Expedia guest review
"Borderline Quality for the Price"
Elevator, in tower with parking, needed maintenance, or replacement. Room was small. Carpet needed replaced. Kiddie water area closed at 7 pm with a 4 pm check-in time at hotel. Provided cards to charge to your room for on-site stores and restaurants. If you are going to enjoy this hotel, you would have to stay multiple nights.Genuine Expedia guest review
"Nice beach, nice hotel"
Nice family fun! Also great for couples and groups. Great places to visit near to this hotel. The beach is beautiful!Genuine Expedia guest review
"Nice hotel everything close"
Had a great time hotel was clean staff friendly amenities greatGenuine Expedia guest review
"3 bedroom ocean view"
The room was clean and comfortable. I wish they had 3 bedroom ocean front rooms. Really enjoyed the water park and the extra freebies.Genuine Expedia guest review
The website I viewed showed kitchenette +(a villa).....so I booked it thinking that's what I was getting. When we walked in the room we had none of that, just a very small room.....on top of that the kids pool area main attraction was closed (Fri-Sat)and didn't open until Sunday the day we left. Firework was going off all times of night,that made it […] a little hard to sleep. All in all no kitchenette,kids water slide closed,small room,fireworks going off late night, my family and I still had an outstanding time outside of the hotel(Myrtle Waves etc).Fix the website,and the fireworks. Read moreGenuine Expedia guest review
"Nice Hotel Close To The Beach"
Great Hotel for families. My Grandchildren loved the children's waterparkGenuine Expedia guest review
"Really nice hotel! Right on the beach!! Rate all 5"
We had a great time! The fire works was fantastic. .we were on tbe 14th floor and it was like having front row seats! Wow and the oceanveiw was breathtaking!!Genuine Expedia guest review
Good Service. Bed was uncomfortable.Genuine Hotels.com guest review
The rooms were on the 10th and 14th floor but the elevators kept messing up and we had to use the stairs. My father is handicapped and was stuck in his room because of this. The rooms weren't quite what was advertised but the view and location was nice. The amenities were fantastic, the waterpark and tickets to pavilion were great .Genuine Hotels.com guest review
Check in was a nightmare. Rooms were t ready by check in. And had to wait in a line for 45 minutes.Genuine Hotels.com guest review
Path to the ocean was horrible - smelly, messy, alley like. Lunch's only option was overpriced, greasy bar food! Staff were few and far between with limited knowledge. My daughter left her change on the dresser ($2.02) and the cleaning staff took it as if it were a tip or something. This was on our 2nd day of a 5 day stay. DUH! There was no additional […] money left for them when we left! Everything was hard to find. (ie: water park passes in one building, breakfast in another.) We had to walk through a parking garage to get to the Hall of Heros to get waterpark passes and then double back to get to the waterpark! No one was at the counter there but all the supplies were so we helped ourselves! Fortunately, we're honest people and only took what we had paid for. Be prepared for little/no parking and at least a 45 min. wait to check in! I could go on, and on. I asked them to hold a box that contained our beach supplies and UPD would pick it up......we've been home for 5 days and the box hasn't arrived even though I had prepaid the label and attached it myself! They didn't even have a strip of packaging tape I could use to secure the box. Pathetic! Read moreGenuine Expedia guest review
"Myrtel beach hotel"
shower water pressure was so strong it hurt to take a shower. Room was worn and less than clean. Water park was disappointing. Mattress was weak. But price was rightGenuine Expedia guest review
"We had an oceanfront room which had a great view."
We split our time between the beach and waterpark. It was nice to have the waterpark as an option. The beach was very close...not a walk like we've experienced with other spots. There was a variety of activities going on at various times...Karaoke, magician, etc. Our 6 & 9 year old enjoyed this spot. If our 18 year old had been with us he would not […] have been as pleased. There weren't any big slides or older kid activities at the waterpark except the lazy river. The resort gave you tickets to an amusement park. It was a disappointment. They were carnival type rides...not an amusement park as we expected. The catamaran trip they give you tickets for is highly recommended. No charge for that either and it was neat. We saw dolphins while out on our trip. Make reservations for this prior to arriving at the resort....it fills up fast. Read moreGenuine Expedia guest review
It was a great value. An ocean view room with great amenities. Rooms a bit outdated and run down, but wonderful atmosphere. I will be returning.Genuine Hotels.com guest review
"First and not our last"
My stay was wonderful. We enjoyed the free amenities that the resort had to offer which gave a group my size a budget friendly trip. I did not care for the gym equipment it was rusty and out dated, the hot tubs were broken, the ceiling of the indoor pool needs work, the mango bar isn't family friendly with adults (sorry use to taking my kids to karaoke). […] The staff was friendly and gear to help. Overall we had a blast, so I can overlook a few faults. Read moreGenuine Hotels.com guest review
"great vacation with my grandson"
Great time room was nice beautiful views and the beach was great Water park was funGenuine Hotels.com guest review
"Close to the beach."
I have never written a review before, but I am very happy to write one about our stay here. We enjoy the stay very much I was very impressed with the whole experience. The place was very clean, the staff was very friendly and helpful. I would be very happy.to go back again.Genuine Expedia guest review
"Loved my time there.. I will stay again!"
Had a GREAT time while I was there. It was my sons first trip to the beach and it was a success! Very Please and Will continue to stay there on my next visit.Genuine Expedia guest review
"Nice hotel close to the beach and many attractions"
This hotel was very nice they gave you free tickets to an off campus water park. They provided many different opportunities. Overall this hotel was pleasing.Genuine Expedia guest review
"Time for a few upgrades"
The idea and sound of the "Resort" are far more upscale than the reality of it. The air condition unit was so loud we opted to open the windows for cooler air, found garbage on the floor, elevators need some repair, and the overall feel of it was quite cramped for a "resort". Also, the line for check-in was ridiculous and then when I finally go to the […] counter, a lady came to ask a question complain about some charges and I was told to wait while she was taken care of. I even asked if she could please finish my transaction first and was told to "just wait a minute". Needless to say, I will not be a repeat customer. Read moreGenuine Hotels.com guest review
"Great view from the balcony"
The staff at the hotel was very nice and helpful and you are 15 minutes at most from just about anything you would want to do. I only had two issues. First, the room was quite small (but if you are only going to sleep in the hotel and not hang out there most of your stay then its fine). Second, the room was not as clean as I would have liked. There […] was hair on the floor in the bathroom and in one of the towels, and when they cleaned the room, the didn't always replace all of the towels that they removed. Read moreGenuine Hotels.com guest review
The hotel has potential for a family friendly beach stay, after much improvement. Rooms do not appear to be vaccumed. If you have a large party be prepared to carry luggage a long way from parking garages to rooms. Do not expect housekeeping to bring you anything left out of you room when they prepared for your stay. Everytime we called front desk to […] request sheets (left out of room), towels (too few) or trash bags, we were told housekeeping is not on duty so go to front desk (even during the day). Pool is not large enough for the number of rooms in complex. Information in front lobby about adjacent activities was always incorrect regarding location and times. Read moreGenuine Hotels.com guest review
"So convenient to the ocean"
Wonderful getaway. The negative thing was that we could not figure out where to park to register and parked in a parking place that had a parking meter that we did not know how to operate. We wound up with a parking ticket from the Town of Myrtle Beach. It said overtime parking and the reason that we were there so long was that a lot of people were […] registering and we had to stand in line a long time to register. Read moreGenuine Hotels.com guest review
"Average Hotel Nothing Special.Carpets were dirty."
I was a little disapponted in my stay.Room is small. Balcony is small. Carpets are old and filthy, Elevators were dirty. I never felt comfortable there, it somehow reminds me of a cheap end motel. The lobby area is nice and the location is right on the beach but the room was not what I expected. I would not stay here again.Genuine Hotels.com guest review
Great place to stay, on the beach with a nice resteraunt/bar and pizza place on property. Staff friendly and rooms very clean.Genuine Expedia guest review
"Worst hotel we have stayed at in Myrtle Beach"
The beds were way too small. We got doubles and they were more like twins. Than we wanted to upgrade to another room and they had a 3 bedroom penthouse that only had doubles and it cost the same as getting a 2 bedroom. so we all had to sleep on separate beds my husband was not happy at all. The hotel was very outdated. Than when we went to eat at the […] all you can eat buffet for $10 it was horrible. It was fake eggs and the worst quality food. Not to mention you can't check in till 4pm and the waterpark closes at 5pm and than you check out at 11am that is the time you can go to the waterpark it is not ideal at all for families for cost or quality it was definitely a D- in my book and I will never go back there again. We spent well over $400 dollars for double beds that did not fit us and were not comfortable, food that was more the powdered form and very low quality. It was a horrible experience. Read moreGenuine Expedia guest review
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