The hotel is excellent, rooms are very comfortable, and the restaurants are great. I am very happy to have booked this hotel for the first time in Mumbai and will certainly use it again.Genuine Expedia guest review
"very nice hotel close to the business district."
Hotel is very nice and comfortable.We had to work in BKC so it was very hard to find transportation to and from. Hotel taxi is available but at very expensive set rates. Also Hotel has four restaurants but very expansive prices and not enough selection of food. Hotel staff did not have enough knowledge to direct us for other restaurants ,shopping or […] site seeing places or distance. Also hotel needs great repair from the back.Walls are rundown and we can see while we were swimming. Read moreGenuine Expedia guest review
"Sanctuary In The Middle of Chaos"
While Mumbai is a great city to visit...it can be quite chaotic and overwhelming at times due to the over-population, extreme traffic and grief stemming from the abject poverty. At the end of long days of sightseeing...it was very comforting to retreat to such an extraordinarily exquisite hotel. It was "grand" in every since of the word! You will take […] great comfort in knowing that no vehicle can gain access to the hotel grounds without going through a strict security check that includes the security staff checking the trunk, inside of the car...as well as underneath the car. Once on the hotel premises...each person has to pass through a security screening (similar to the airport) which includes a metal detector. This may seem extreme...but once you realize how close the hotel is to the chaotic street life, you will rest assured knowing that the hotel is highly secured. Read moreGenuine Expedia guest review
"Grand Hyatt - Mumbai"
This hotel had the best customer service that I have ever experienced!!Genuine Expedia guest review
"excellent hotel, close to airport and many places"
overall, very good hotel, food was excellent .. multiple choice of food. quite good descent size rooms. well groomed staff.Genuine Expedia guest review
"Amenities in the room"
They have no amenities in the bathroom. Overall a great experience. Higly recommend the hotel.Genuine Hotels.com guest review
"Extremely bad service"
Extremely uncooperative check in staff. Will never stay in this hotel again.Genuine Hotels.com guest review
"Had a pleasant stay"
My parents and I went on a personal trip to Mumbai for 2 days. We stayed at Hyatt for a day. We reached there at ~ 11:00 am and were able to check in. This was great because I read online that the check-in time was 12:00 pm so it was good to be accommodated early on. The staff was very helpful. The room was clean and spacious with a nice view of Mumbai. […] I expected the mattresses and pillows to be more plush/soft (Maybe its time to get new ones!) We had dinner at Soma "Indian restaurant". The food was very delicious. The one negative was that the toilet was too western. What I mean by that is my parents would have preferred an add on of a bidet. It would have made things a little bit easier for them. Other than that a really good experience and I will certainly stay here again and recommend this hotel to friends. Oh, and another thing, you can get an auto rickshaw outside the hotel gate within minutes and they are much cheaper than the cool cabs (fixed rates) which the hotel calls in. Read moreGenuine Hotels.com guest review
Delicius breakfast and cocktelbat 6:00 PM. Very friendly staff. Luxury amenities. One of the best hotel I being stay in my all life!!!!l I . Good value!!!!. Thanks fior all!!!!Genuine Hotels.com guest review
Very nice hotel,very lively ..lots of entertainment .Genuine Hotels.com guest review
"Nice hotel; close to the airport"
All in all, it was good; I will choose to stay there again.Genuine Expedia guest review
"slow and inefficient service"
I went to stay overnight so that I could catch an early morning flight. I was delayed about 20-25 minutes at the check out even though it was at 4 AM, and missed my flight due to their delay. I just think there is excessive number of people greeting you but who are not efficient to carry out a simple task. They hold on to a deposit of Rs 5000 in case […] you have room charges, and then again ask for your credit card to swipe when you check out. What if I checked out without telling them? ( which is what I should have done) They would have taken the room charge from the deposit anyways. Another thing is they took close to an hour to deliver a sandwich! For the kind of money you pay and for their their excessive courtesy, I think the core of their service sucks. Read moreGenuine Expedia guest review
"Best hotel in Mumbai for EVERYONE"
What a wonderful experience. This G Hyatt has a great service. The restaurants are incredible. The breakfast buffet is the best I have ever seen and I have traveled to over 30 countries. Make sure to check out their Chinese restaurant, my favorite and don't forget to out your dancing shoes at the China wall. Let Alessandro, the Chef in the Italian restaurant […] pamper you with his authentic cuisine. The Indian restaurant was out of this world. Enjoy the pool and make sure you shop in the mall. Harry Jeweler is the best. I almost forgot the wonderful pool and the SPA: great massage. I wish I could have stayed longer but I will be back and next time, I will try their International buffet. It looked great. Thanks to all the staff who made our stay unforgettable. Read moreGenuine Expedia guest review
Very rude staff. My kids and I were sitting in the hotel lobby stairs and the security guy comes and rudely asks us to get up and sit in a chair. I told him that if this was a rule, they should put up a sign that says, dont sit on stairs ( mind you these are broad stairs where a 100 people can simultaneously walk up and we were on the last step and […] there was no one around). Instead of providing me a thanks for my suggestion, the guy was rude. I went and complained to the main desk person and wrote a letter to Hyatt mgmt but have gotten no reply. I have stayed at Hyatt the world over but never have seen such a silly rude order that my kids and I cannot sit on the stairs. Note that we were just waiting for my wife to come down and it was a temporary wait as well. I am usually very OK with rules and polite requests but this was rude. I also noted that in general, they are too strict unlike other 5 stars like Taj etc where I stay usually. I will not recommend this hotel.... stay in taj instead. Read moreGenuine Expedia guest review
"Excellent hotel for Business visitors and Families"
One of the best hotels I have stayed, the staff were very courteous and helping. They are very honest and humble. The hotel can look in to the following: 1. The hotel bathrooms are of nice design with glass everywhere, they can try to add a screen near the shower area for added privacy. 2. Breakfast can be improved. Thanks/Tanvir.Genuine Expedia guest review
"For a Hyatt it's very disappointing."
Don't turn up at odd hours, nobody will help you with your bags. The restaurant service can be shockingly pathetic, especially for a 5 star. The chinese restaurant with not even 50% occupancy can make you feel embarrassed in front of your clients, for choice of restaurant. The quality of breakfast makes you wonder where they got the chef from... For […] a Hyatt it's very disappointing. Read moreGenuine Expedia guest review
"Best 5* Hotel in Mumbai"
The Grand Hyatt Mumbai is a fantastic hotel with excellent service, style, spacious rooms, great choice of restaurants, and above all good value for money. In a city which has a wide choice of 5* Hotels, the Grand Hyatt is simply the best with a very modern decor and interior along with a superb art-collection and in-house shopping mall. The Club Floor […] is a must for business travellers as the facilities are outstanding. Read moreGenuine Expedia guest review
"My Mumbai visit after a long time"
The hotel staff was courteous and very helpful. If i wanted to go anywhere in city; I called a taxi through the hotel and felt safe .Genuine Expedia guest review
Excellent service and a very pleasing hotel at very good price very near the airport.Genuine Expedia guest review
"excellent a bit noisy"
Overall excellent if it was not of the noise in daytime due to maintenance work in the hotel, also it was weekend and a bunch of people next door where partying heavily but after calling the reception the matter was dealt with swiftly with many apologies from the manager. I would also mention that some staff personal are a bit uptight with the dressing […] code, they almost didn't let me in the snack bar just because i was wearing sandals (quite expensive leather sandals, more so than most of the shoes i own) Otherwise i had a great stay. Read moreGenuine Expedia guest review
Great room, great service, great food... Found out (the hard way) that the King room package doesn't include transportation from and to airports, internet, or breakfast, while the Club room package is all-inclusive. Will definitely stay here again.Genuine Expedia guest review
".Outstanding staff service"
Most impressed with personalized and attentive service by every staff member; just not found in the west. The only setback was the staircase to the reception - too many steps. Otherwise, perfect.Genuine Expedia guest review
this is one of my best stay, from porter,reception,room cleaning staff and your dinning staff especially on the first floor diamond club. I would most definitely encourage my staff when visiting Mumbai to stay at your hotelGenuine Hotels.com guest review
I stayed there for one night on a leisure trip with family and friends and the overall experience was you receive double of what you pay. LOCATION: Just 15 mins. drive from airport. Ratings 5/5 Check in & Check out: Smoothly done although a big hotel but managed very well. Ratings 5/5 ROOMS: Spacious with simple yet striking decor with all the basic […] amnesties. Mini bar,tea and coffee maker,spacious bathroom with a bath tub. Ratings 5/5 RESTAURANTS: A lot of options are there to satisfy your taste buds. Pizzas are there speciality. Indian,Continental, Chinese you name it and you get it. Mouth watering delicasies. Ratings 5/5 ATMOSPHERE & ACTIVITIES: Atmosphere is charging . They have a huge lobby with tasteful artefacts displayed all over the hotel.Nice swimming pool and well equipped Gymnasium. A luxurious spa and a complimentary Jaccuzi. At night you can easily spot celebrities. They have a fully operative shopping arcade with outlets of high end brands. KUDOS. Read moreGenuine Hotels.com guest review
Good hotel, excellent food, nice rooms and bathrooms. Location is good for business travellers, but out of the way for leisure travellers.Genuine Hotels.com guest review
"IDEAL SHORT STAY HOTEL"
iDEAALY LOCATED CLOSE TO AIRPORT, ANDS CLOSE TO THE MALLS & POULAR EATARIES.HAS EXCELLENT INHOUSE IYALIAN & CHINESE RESTAURANTS.WOULD LOVE TO STAY WHEN IN MUMBAI AGIANGenuine Hotels.com guest review
Lovely Hotel, with extremely helpful staff especially the coffee shop on the lower ground floor.Genuine Hotels.com guest review
It was too Gud and fabulous enjoyed a lotGenuine Hotels.com guest review
Great rooms, super clean & fantastic food (a lil expensive though)Genuine Hotels.com guest review
"Outstanding Service & facilities!"
The stay was amazing, only the location and the surrounding neighborhood lets the ranking down. The hotel location is away from happening places in the Western suburb of Mumbai but for business purpose, I would always stay at the Grand Hyatt. In years to come, as Mumbai develops and the surrounding places improve, this will become the best place to […] stay! Read moreGenuine Hotels.com guest review
the worst stay i have ever experienced..will never stay there againGenuine Hotels.com guest review
"Unbelievably non-courteous staff!!"
It is surprising for me to write but the staff, particularly at the reception, was extremely non-courteous. They were least helpful and I actually had to run behind them from one desk to another to get my booking. For my luggage, I literally had to request them 3-4 times to move that into my room. It was even more shocking when in the morning when I […] checked out at 6am, there was no staff to assist me in my luggage. I actually had to blast the reception people while checking out. However, the hotel, in terms of cleanliness, was very good. But, the behaviour of the staff was a BIG turn-off! Read moreGenuine Hotels.com guest review
"Nice - but overpriced"
Overall it was a nice stay. The staff was friendly; however, we had trouble getting service at breakfast.... and the breakfast was not that great (definitely not worth the price). The rooms were nice and clean, but the bed was a bit stiff. We had room service and ate at the Indian restaurant. The food was good, but way overpriced.Genuine Hotels.com guest review
"hotel is good, but rooms are old furniture"
Don't know exactly what went wrong, but could not sleep till 2 am in the morning. May be the bed was too soft for a good night sleep. Also no airport pick and drop for such expensive * hotelGenuine Hotels.com guest review
Great rooms with great facilities and a wonderful ambience. ..Genuine Hotels.com guest review
Amazing ambienceGenuine Hotels.com guest review
Great stayGenuine Hotels.com guest review
Value for money but internet service should be complementary which is an essential service at any business hotel and should not be charged separately. B'fat offered was too expensive....Should be reasonable for the inhouse guest.Genuine Hotels.com guest review
FANTASTIC STAY AND GOOD CLEAN ROOMGenuine Hotels.com guest review
"Ultimate lux 5star"
Fanstastic rooms among the top in mumbai real value for money,wide spread breakfast variety so much to choose from , awarded Italian &chinese restaurants , nice shopping plaza very best cafe. Only thing I failed to understand why staff at front desk is do sad alaways. Don't greet. As such service is not a problem at all.Genuine Hotels.com guest review
"Good option if you need to be near airport"
I was in transit from Pune and needed to be near the international airport + combine with a local dinner meeting. Restaurant options at this hotel are the best compared to other hotels near the airport, the Italian restaurant was very good. Hotel only 10mins drive to the Intl airport + has a nice shopping mall attached to it...good pit stop if you need […] to be near the airport in mumbai Read moreGenuine Hotels.com guest review
"a small complain"
Hi .... Just a small complaint .... The house keeping guys cleaned th room without permission in th evening n cleaned th food we ordered.... Just haf of th food we ate n went down for a couple of drinks at th bar n came bac in th room n it was cleaned n th food was not there ....Genuine Hotels.com guest review
Very nice and friendly staffs, very good location and excellent choice if meal.Genuine Hotels.com guest review
The rooms were extremely comfortable and very well laid out and the service staff were are very helpfulGenuine Hotels.com guest review
"Good Hotel, Close to important places of business"
The Hotel is well located and easy to access. Reception is warm and friendly. The rooms are well equipped and Service response time is moderate. The quality of food is good. We had a pleasant stay.Genuine Expedia guest review
"Good hotel close to both airports"
Good hotel close to both airports. Staff very helpfulGenuine Expedia guest review
We had a fabulous time at the HYATT. Really had a great stay. The service and staff were brilliant. Great location for our needs. Great for families. Swimming pool was very nice. Primarily a hotel for business but also good for leisure!Genuine Expedia guest review
"Fabulous genuine caring service"
The property is beautiful and (although not in the best location) once your inside the hotel it is an oasis of calm and peace in an otherwise noisy, bustling Mumbai. We found the staff helpful and attentive. I unfortunately took ill while at the hotel and the staff was genuinely solicitous and went to great lengths to ensure my wife and I had what we […] needed. We were touched and impressed. Well done, Grand Hyatt Mumbai! Read moreGenuine Hotels.com guest review
"very disappointed !!!!"
1) rooms carpet needs to be clean by steam or water extraction my sleepers were black !!!!! because a wedding festival I was obliged to take a cab and take my dinner buffet at the sofitel very disappointed !!!!Genuine Hotels.com guest review
We stayed at the hotel for just 2 nights on a visit the Mumbaii. Everything was superb. I would recommend the upgrade which gives a range of additional services - breakfast, complimentary evening cocktails and substantial nibbles, morning coffee, afternoon tea and airport transfer. It was well worth the money.Genuine Expedia guest review
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
We are now watching this hotel on your travel dates
( - )