"Amenities in the room"
They have no amenities in the bathroom. Overall a great experience. Higly recommend the hotel.Genuine Hotels.com guest review
"Extremely bad service"
Extremely uncooperative check in staff. Will never stay in this hotel again.Genuine Hotels.com guest review
"Had a pleasant stay"
My parents and I went on a personal trip to Mumbai for 2 days. We stayed at Hyatt for a day. We reached there at ~ 11:00 am and were able to check in. This was great because I read online that the check-in time was 12:00 pm so it was good to be accommodated early on. The staff was very helpful. The room was clean and spacious with a nice view of Mumbai. […] I expected the mattresses and pillows to be more plush/soft (Maybe its time to get new ones!) We had dinner at Soma "Indian restaurant". The food was very delicious. The one negative was that the toilet was too western. What I mean by that is my parents would have preferred an add on of a bidet. It would have made things a little bit easier for them. Other than that a really good experience and I will certainly stay here again and recommend this hotel to friends. Oh, and another thing, you can get an auto rickshaw outside the hotel gate within minutes and they are much cheaper than the cool cabs (fixed rates) which the hotel calls in. Read moreGenuine Hotels.com guest review
Delicius breakfast and cocktelbat 6:00 PM. Very friendly staff. Luxury amenities. One of the best hotel I being stay in my all life!!!!l I . Good value!!!!. Thanks fior all!!!!Genuine Hotels.com guest review
Very nice hotel,very lively ..lots of entertainment .Genuine Hotels.com guest review
"Nice hotel; close to the airport"
All in all, it was good; I will choose to stay there again.Genuine Expedia guest review
"slow and inefficient service"
I went to stay overnight so that I could catch an early morning flight. I was delayed about 20-25 minutes at the check out even though it was at 4 AM, and missed my flight due to their delay. I just think there is excessive number of people greeting you but who are not efficient to carry out a simple task. They hold on to a deposit of Rs 5000 in case […] you have room charges, and then again ask for your credit card to swipe when you check out. What if I checked out without telling them? ( which is what I should have done) They would have taken the room charge from the deposit anyways. Another thing is they took close to an hour to deliver a sandwich! For the kind of money you pay and for their their excessive courtesy, I think the core of their service sucks. Read moreGenuine Expedia guest review
"Best hotel in Mumbai for EVERYONE"
What a wonderful experience. This G Hyatt has a great service. The restaurants are incredible. The breakfast buffet is the best I have ever seen and I have traveled to over 30 countries. Make sure to check out their Chinese restaurant, my favorite and don't forget to out your dancing shoes at the China wall. Let Alessandro, the Chef in the Italian restaurant […] pamper you with his authentic cuisine. The Indian restaurant was out of this world. Enjoy the pool and make sure you shop in the mall. Harry Jeweler is the best. I almost forgot the wonderful pool and the SPA: great massage. I wish I could have stayed longer but I will be back and next time, I will try their International buffet. It looked great. Thanks to all the staff who made our stay unforgettable. Read moreGenuine Expedia guest review
Very rude staff. My kids and I were sitting in the hotel lobby stairs and the security guy comes and rudely asks us to get up and sit in a chair. I told him that if this was a rule, they should put up a sign that says, dont sit on stairs ( mind you these are broad stairs where a 100 people can simultaneously walk up and we were on the last step and […] there was no one around). Instead of providing me a thanks for my suggestion, the guy was rude. I went and complained to the main desk person and wrote a letter to Hyatt mgmt but have gotten no reply. I have stayed at Hyatt the world over but never have seen such a silly rude order that my kids and I cannot sit on the stairs. Note that we were just waiting for my wife to come down and it was a temporary wait as well. I am usually very OK with rules and polite requests but this was rude. I also noted that in general, they are too strict unlike other 5 stars like Taj etc where I stay usually. I will not recommend this hotel.... stay in taj instead. Read moreGenuine Expedia guest review
"Excellent hotel for Business visitors and Families"
One of the best hotels I have stayed, the staff were very courteous and helping. They are very honest and humble. The hotel can look in to the following: 1. The hotel bathrooms are of nice design with glass everywhere, they can try to add a screen near the shower area for added privacy. 2. Breakfast can be improved. Thanks/Tanvir.Genuine Expedia guest review
"For a Hyatt it's very disappointing."
Don't turn up at odd hours, nobody will help you with your bags. The restaurant service can be shockingly pathetic, especially for a 5 star. The chinese restaurant with not even 50% occupancy can make you feel embarrassed in front of your clients, for choice of restaurant. The quality of breakfast makes you wonder where they got the chef from... For […] a Hyatt it's very disappointing. Read moreGenuine Expedia guest review
"Best 5* Hotel in Mumbai"
The Grand Hyatt Mumbai is a fantastic hotel with excellent service, style, spacious rooms, great choice of restaurants, and above all good value for money. In a city which has a wide choice of 5* Hotels, the Grand Hyatt is simply the best with a very modern decor and interior along with a superb art-collection and in-house shopping mall. The Club Floor […] is a must for business travellers as the facilities are outstanding. Read moreGenuine Expedia guest review
"My Mumbai visit after a long time"
The hotel staff was courteous and very helpful. If i wanted to go anywhere in city; I called a taxi through the hotel and felt safe .Genuine Expedia guest review
Excellent service and a very pleasing hotel at very good price very near the airport.Genuine Expedia guest review
"excellent a bit noisy"
Overall excellent if it was not of the noise in daytime due to maintenance work in the hotel, also it was weekend and a bunch of people next door where partying heavily but after calling the reception the matter was dealt with swiftly with many apologies from the manager. I would also mention that some staff personal are a bit uptight with the dressing […] code, they almost didn't let me in the snack bar just because i was wearing sandals (quite expensive leather sandals, more so than most of the shoes i own) Otherwise i had a great stay. Read moreGenuine Expedia guest review
Great room, great service, great food... Found out (the hard way) that the King room package doesn't include transportation from and to airports, internet, or breakfast, while the Club room package is all-inclusive. Will definitely stay here again.Genuine Expedia guest review
".Outstanding staff service"
Most impressed with personalized and attentive service by every staff member; just not found in the west. The only setback was the staircase to the reception - too many steps. Otherwise, perfect.Genuine Expedia guest review
"7 star Luxury with a few quirks"
The Hotel was out this world. We upgraded ourselves to the executive floor which had complementary breakfast at the coffee shop and complementary cocktails at the Grand Club floor from 6pm to 8pm. The hotel was excellent but it was far from good shopping, cinemas etc. But that's mumbai for you, its so spread out with so much traffic you just can't […] seem to find a hotel that is conveniently located. The service was excellent where a manager even served us from the buffet directly to our table because the line was too long :) However, on the last day when we were checking out, i wanted to pay a bill with 50% cash and the rest on my card. But the idiot at the desk refused to let me do that. Claiming i need to pay everything in either cash or card. I think he was just being an silly at 6am or he was too lazy to process it. I will be sending them an email about the guy coz I took down him name too. Overall, I stayed their for 5 days and had never ever experienced this much luxury. (I travel a lot on business so that's saying a lot) Read moreGenuine Expedia guest review
"5 star hotel in not so nice neighborhood"
This is truly 5 star hotel and experience. The neighborhood is not so nice but the hotel has excellent security.Genuine Hotels.com guest review
"They don't honor what they say . . ."
I booked my stay at the Grand Hyatt Mumbai through hotels.com from the US. Before coming to Mumbai, I called the hotel to provide them with my pick up information from the Mumbai International airport (BOM). During this call, I was informed that the pickup from the airport and the breakfast would be complimentary. However, in the morning, before checkout, […] I was informed that the breakfast was not complimentary, and therefore I did decided to not use this service. Moreover, at checkout, I was surprised to find that I had to pay INR 2186 (USD 48) for a one-way ride from the airport to the hotel - the hotel is listed to be 2.1 miles from the airport on hotels.com. I would not have made my reservation had I known apriori that the breakfast and the pickup were not complimentary – these services are complimentary at similarly priced hotels such as Leela Kempinski Mumbai (where I stayed a few months ago). Most importantly, I’m unhappy that a hotel of such repute does not honor what they say – it’s very disappointing. Read moreGenuine Hotels.com guest review
"Fabulous genuine caring service"
The property is beautiful and (although not in the best location) once your inside the hotel it is an oasis of calm and peace in an otherwise noisy, bustling Mumbai. We found the staff helpful and attentive. I unfortunately took ill while at the hotel and the staff was genuinely solicitous and went to great lengths to ensure my wife and I had what we […] needed. We were touched and impressed. Well done, Grand Hyatt Mumbai! Read moreGenuine Hotels.com guest review
"very disappointed !!!!"
1) rooms carpet needs to be clean by steam or water extraction my sleepers were black !!!!! because a wedding festival I was obliged to take a cab and take my dinner buffet at the sofitel very disappointed !!!!Genuine Hotels.com guest review
This was good 5 star service and amenities, kids loved the pool and jacuzzi. Was like a little OASIS in after a long day of walking and driving around mumbai. Staff were very friendly and helpful, fruit in the room daily was a great touch.Genuine Hotels.com guest review
i have stayed with my wife and two children at several Hyatts and i really don't need to look any further. club is a great package and well worth that little bit extra and they always deliver.i can't believe their rating doesn't at least match the other top rated hotels.Genuine Hotels.com guest review
excellent management , security , comfort--------------all . Nice to spend vacations with full peace.Genuine Hotels.com guest review
Loved it. Good value for mumbaiGenuine Hotels.com guest review
"GREAT COMFORT AND LUXERY"
IT WAS A VERY GOOD EXPERIENCE IN STAYING IN THIS HOTEL.Genuine Hotels.com guest review
"Nice to be back"
The hotel has maintained it's great levels of service and atmosphere. New inclusion is the rooms for women travellers. Some little extras they provide are better hairdryer, special pampering items, hairspray, yoga mat. All these little things matter. The location just of the expressway and close to the airports is very convenient.Genuine Hotels.com guest review
"Nice Hotel close to the airport"
Overall excellent hotel near airport . So convenient for stopover stay but far from downtown or Juhu. The Chinese restaurant in there is very good and worth eating in there at least once. The hotel does not provide complementary transfer which I found disappointing and charged me an Rs 2400 inc tax for pickup . Taxi cost me Rs300 on my return. They […] charge for wifi which is also disappointing especially for business customers. Overall great hotel apart from these. Read moreGenuine Expedia guest review
"Good experience overall"
Spent a night here last week. Great ambience inside the property, though the approach road passes through a not very great neighbourhood. Staff is helpful and courteous. Food at the Chinese restaurant was quite good, though very expensive.Genuine Hotels.com guest review
The hotel staff were Good and Helpful The plumbing fixtures were of a 2 star hotel The cost just to press s shirt or trouser was ridiculously high - Rs 350 which I found strangeGenuine Hotels.com guest review
wrongly charged and no explaination was offered to my guests !Genuine Hotels.com guest review
There is lot room for improvement at reception atendentsGenuine Hotels.com guest review
The hotel is extremely good in terms of service and quality. We stayed there with children to catch an early morning flight. The staff are very courteous and very helpful. I would certainly recommend this hotel.Genuine Hotels.com guest review
"Pricey hotel without the perks"
The hotel is truely grand and immaculate. Our room was ready on arrival. It was very comfortable and spacious. Lots of good dining options within the hotel. However, nothing is included in the price of the hotel. Wifi in the room will cost you, and wifi in the lobby will cost you, There is a cost to even access computers in the business center. With […] an avg cost of $150/ night room, one would expect these basic services to be included. I have found that Marriott brand hotels offer better value for the money and their service is just as good, if not better. For my future stays, I will not consider staying at Hyatt brand of hotels. Read moreGenuine Hotels.com guest review
"Good Hotel But Expensive for Rs 9000"
Hotel was good, stay was nice, service were also goodGenuine Hotels.com guest review
"Not worth of the money spent"
We had booked a room for 3 and we never got any service for 3. All accessories (consumables and other utilities) were for 2 persons and every time we had to call for an addition for 3rd person...The rate they have charged is exorbitant considering the fact that breakfast was not included in that rate.Genuine Hotels.com guest review
"Probably one of the best hotels in Mumbai"
Swish, beautiful, good service and excellent restaurants. We must have benefitted from low rates during off-season (June)Genuine Expedia guest review
"Great for business or holiday"
Brilliant hotel - particularly gym and pool at club oasis.Genuine Expedia guest review
"An excellent hotel"
Courteous helpful staff, outstanding food and well furnished rooms. Although it's located in a slightly decrepit location, once in the property there is hardly anything one can complain about. A really nice experienceGenuine Hotels.com guest review
The experience was in fact very pleasing and good. It was very short though ... less than ten hours. But water leaking out of the ceiling / air conditioning duct above the closet wetting the floor and my clothes was unacceptable and marred quite a bit what otherwise is a truly good hotel. They need to be a little more aware of what goes on in their […] hotel in terms of maintenance. Else a property I strongly recommend. Read moreGenuine Expedia guest review
"missed the flight"
This was a good option when I missed my flight though most cabs didn't want to go there.Genuine Hotels.com guest review
"O.K. for a couple of nights."
We only stayed in the Hyatt for 2 nights prior to flying home. This hotel obviously caters well for business people and conferences with large conference rooms, lots of lounge and meeting areas, a very large gym and a large array of high end shops on the ground floor - for that last purchase for the one at home. We arrived late one evening and had to […] leave again the following night so the room served our purpose. The bed was very comfortable and 3 way bathroom serviceable. Room amenities were excellent. Our balcony was however filthy and looked over the very noisy constuction site of some kind. Staff were very friendly and unobtrusive. We enjoyed the pool area - huge hike from our room however. Read moreGenuine Expedia guest review
"Check with hotel before booking"
The hotel had a function for which trials started around 7 AM and later during the evening the function went on till very late in the night . They stopped the function after several complaints and finally a visit to the room by duty manager. The noise, rattling and vibration made sure i couldn't sleep well in morning and further ensured that I sleep […] with a migraine in the night. They should not have given the room when they already know that a function makes like miserable for the guest staying there. The only thing they have to say is sorry we can change your room in the middle of the night. Over all I felt like staying on road side third rated motel. Read moreGenuine Hotels.com guest review
"Excellent hotel and location."
Great hotel, friendly staff, would stay here again!Genuine Expedia guest review
The stay was soured on the last day when I was advised that I owed money for breakfast. We had purchased a package that included breakfast, internet and transfer to the airport. The breakfast area was pointed out to us upon check-in. However on our last morning we were ask to pay as we were apparently at the wrong spot and should have been going to […] a seperate lounge! Dissapointment!! Read moreGenuine Hotels.com guest review
Courteous staff. Good facilities. Wish breakfast was ready earlier for those needing to catch an early flight.Genuine Expedia guest review
Excellent. Staff was very courteous and helpful.Genuine Hotels.com guest review
great hotel .one room with three adults very uncomfortable. A SEPERATE ROOM SHOULD HAVE BEEN GIVEN TO ME FOR THE THIRD ADULT. I PAID FOR THREE ADULTSGenuine Hotels.com guest review
I like to stay always there because service to the guest is too good and rooms are slso very clean..........Genuine Hotels.com guest review
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