"Comfortable stay; excellent staff; quiet oasis"
We had a most comfortable stay and can't say enough about the helpful and excellent staff. The food here is very good (I am speaking mostly of the Indian restaurant) and the coffee shop is excellent. It was a very nice surprise to find a chocolate birthday cake in my room on my birthday. The hotel is close to the airport but since you need a taxi to […] go anywhere in Mumbai, the location - quite isolated and cordoned off - does not matter that much. In any case, the hotel is an oasis of quiet after the hectic and chaotic city. Read moreGenuine Hotels.com guest review
"A great place to stay in Mumbai"
We enjoyed our stay very professional staff, helpful .Genuine Hotels.com guest review
"Nice hotel but geared to business traveler."
This hotel is really aimed at the business, expense account traveler. Our reservation did not include breakfast (the only hotel on our whole India trip that did not) and the only breakfast option at the hotel was the breakfast buffet which would have been close to $25/person. Other hotels always had an a la carte option which is preferred if you just […] want a light breakfast. Also, even though I thought I made this reservation because it was an airport hotel and had a shuttle service to the airport, it turned out there wasn't a shuttle. If the hotel had provided the ride to the airport, it would have cost 5 times the taxi fee. We ended up taking a taxi which was very reasonable. Just don't plan on the hotel providing this service. Read moreGenuine Hotels.com guest review
"Grand hotel, minor drawback"
The hotel facilities are nothing short of grandiose. Excellent condition, aesthetically appealing, highly comfortable. The lobby area is superbly designed and maintained, with true ambiance - generally a challenge for hotels to achieve. Location is convenient for international travelers requiring close access to the airport. Minor drawback - though […] wifi is included in the price of the room, the connection was poor and undependable, to the extent that using wifi for phone calls via Skype was not possible. Read moreGenuine Expedia guest review
"Great hotel lots restaurant and central location"
Great service, we booked a club room and we were granted all kinds of extras, such as transportation to and from the Airport. Earlier check in. Extra rolled bed was brought with no additional charge, good breakfast, unlimited water, soft drinks and coffee/tea plus happy hours on the club. Access to meeting rooms, free wifi and good bedroom with clean […] comfortable beds and furniture. Great value for one's money. Read moreGenuine Expedia guest review
Excellent. World class.Genuine Hotels.com guest review
The initial room we were checked into was quite small for three adults and i had to complain to the front desk as i had made a booking for three adults and paid for the same the Hotel needs to provide accordingly without the customer complaining and then changing rooms. This is common sense and Management should note this. Restaurant was quite expensive […] and was not very happy with the Chinese food,could do better for 5 star standards.. Everything else was great and lovely property. Read moreGenuine Expedia guest review
"Great service, property, and very well managed."
Great staff, they were going out of the way to please their guests. I have stayed in all major flag / brand hotels this run by Taj group is Worth speaking about.Genuine Hotels.com guest review
"Superb hotel & great location!"
enjoyed the stay at Hyatt very much. The experience was very good. Hotel staff was friendly & the location superb!!Genuine Hotels.com guest review
"Great hotel close to the Mumbai Airport"
I enjoyed my stay primarily due in large part to how kind and hospitable the hotel staff was. They allowed me to view two rooms that I had initially found unsuitable (close to the elevator and other having a very spotting carpet). The Guest Relations staff also accommodated me for the hotel's New Year Eve party, even though it was sold out, so that […] I would not have to spend NYE in the lobby or airport as I had a 2.30AM departure on Jan. 1. Overall, I enjoyed my stay and will have fond memories of my first New Year's in India. Read moreGenuine Expedia guest review
"Need better transperancy"
Everything was great about the hotel except : No inclusion of wi-fi and breakfast in the price was a shocker at the time of check-in. Hotels.com need to do a better job of providing transperancy about the benefits included in the price.Genuine Hotels.com guest review
From the moment we walked in the door the service & hotel were emaculate. We will definitely stay here and recommend it to others in the future.Genuine Expedia guest review
"Nice Hotel, good people,"
I arrived hotel at 7am. and the receptionest make to me chickin without any extra money to pay and same thing when I checkout I chickout at 4pm. they did not ask about extra charge.Genuine Expedia guest review
Our stay at the Grand Hyatt Mumbai was nothing short of awesome. We went for the Grand Club room and everything was covered, including pickup and drop off from the airport. The staff was extremely polite and I can't say enough about them. They took care of all our needs and were very polite and accommodating. I requested a 2PM late checkout and the […] rep extending it to a 4PM checkout. It helped tremendously since I had a late night flight. I would recommend this hotel to anyone considering a stay in Mumbai. They give you a true 5 star experience. Read moreGenuine Expedia guest review
The hotel is excellent, rooms are very comfortable, and the restaurants are great. I am very happy to have booked this hotel for the first time in Mumbai and will certainly use it again.Genuine Expedia guest review
"very nice hotel close to the business district."
Hotel is very nice and comfortable.We had to work in BKC so it was very hard to find transportation to and from. Hotel taxi is available but at very expensive set rates. Also Hotel has four restaurants but very expansive prices and not enough selection of food. Hotel staff did not have enough knowledge to direct us for other restaurants ,shopping or […] site seeing places or distance. Also hotel needs great repair from the back.Walls are rundown and we can see while we were swimming. Read moreGenuine Expedia guest review
"Sanctuary In The Middle of Chaos"
While Mumbai is a great city to visit...it can be quite chaotic and overwhelming at times due to the over-population, extreme traffic and grief stemming from the abject poverty. At the end of long days of sightseeing...it was very comforting to retreat to such an extraordinarily exquisite hotel. It was "grand" in every since of the word! You will take […] great comfort in knowing that no vehicle can gain access to the hotel grounds without going through a strict security check that includes the security staff checking the trunk, inside of the car...as well as underneath the car. Once on the hotel premises...each person has to pass through a security screening (similar to the airport) which includes a metal detector. This may seem extreme...but once you realize how close the hotel is to the chaotic street life, you will rest assured knowing that the hotel is highly secured. Read moreGenuine Expedia guest review
"Grand Hyatt - Mumbai"
This hotel had the best customer service that I have ever experienced!!Genuine Expedia guest review
"excellent hotel, close to airport and many places"
overall, very good hotel, food was excellent .. multiple choice of food. quite good descent size rooms. well groomed staff.Genuine Expedia guest review
"Amenities in the room"
They have no amenities in the bathroom. Overall a great experience. Higly recommend the hotel.Genuine Hotels.com guest review
"Extremely bad service"
Extremely uncooperative check in staff. Will never stay in this hotel again.Genuine Hotels.com guest review
"Had a pleasant stay"
My parents and I went on a personal trip to Mumbai for 2 days. We stayed at Hyatt for a day. We reached there at ~ 11:00 am and were able to check in. This was great because I read online that the check-in time was 12:00 pm so it was good to be accommodated early on. The staff was very helpful. The room was clean and spacious with a nice view of Mumbai. […] I expected the mattresses and pillows to be more plush/soft (Maybe its time to get new ones!) We had dinner at Soma "Indian restaurant". The food was very delicious. The one negative was that the toilet was too western. What I mean by that is my parents would have preferred an add on of a bidet. It would have made things a little bit easier for them. Other than that a really good experience and I will certainly stay here again and recommend this hotel to friends. Oh, and another thing, you can get an auto rickshaw outside the hotel gate within minutes and they are much cheaper than the cool cabs (fixed rates) which the hotel calls in. Read moreGenuine Hotels.com guest review
Delicius breakfast and cocktelbat 6:00 PM. Very friendly staff. Luxury amenities. One of the best hotel I being stay in my all life!!!!l I . Good value!!!!. Thanks fior all!!!!Genuine Hotels.com guest review
Very nice hotel,very lively ..lots of entertainment .Genuine Hotels.com guest review
"Nice hotel; close to the airport"
All in all, it was good; I will choose to stay there again.Genuine Expedia guest review
"slow and inefficient service"
I went to stay overnight so that I could catch an early morning flight. I was delayed about 20-25 minutes at the check out even though it was at 4 AM, and missed my flight due to their delay. I just think there is excessive number of people greeting you but who are not efficient to carry out a simple task. They hold on to a deposit of Rs 5000 in case […] you have room charges, and then again ask for your credit card to swipe when you check out. What if I checked out without telling them? ( which is what I should have done) They would have taken the room charge from the deposit anyways. Another thing is they took close to an hour to deliver a sandwich! For the kind of money you pay and for their their excessive courtesy, I think the core of their service sucks. Read moreGenuine Expedia guest review
"Best hotel in Mumbai for EVERYONE"
What a wonderful experience. This G Hyatt has a great service. The restaurants are incredible. The breakfast buffet is the best I have ever seen and I have traveled to over 30 countries. Make sure to check out their Chinese restaurant, my favorite and don't forget to out your dancing shoes at the China wall. Let Alessandro, the Chef in the Italian restaurant […] pamper you with his authentic cuisine. The Indian restaurant was out of this world. Enjoy the pool and make sure you shop in the mall. Harry Jeweler is the best. I almost forgot the wonderful pool and the SPA: great massage. I wish I could have stayed longer but I will be back and next time, I will try their International buffet. It looked great. Thanks to all the staff who made our stay unforgettable. Read moreGenuine Expedia guest review
Very rude staff. My kids and I were sitting in the hotel lobby stairs and the security guy comes and rudely asks us to get up and sit in a chair. I told him that if this was a rule, they should put up a sign that says, dont sit on stairs ( mind you these are broad stairs where a 100 people can simultaneously walk up and we were on the last step and […] there was no one around). Instead of providing me a thanks for my suggestion, the guy was rude. I went and complained to the main desk person and wrote a letter to Hyatt mgmt but have gotten no reply. I have stayed at Hyatt the world over but never have seen such a silly rude order that my kids and I cannot sit on the stairs. Note that we were just waiting for my wife to come down and it was a temporary wait as well. I am usually very OK with rules and polite requests but this was rude. I also noted that in general, they are too strict unlike other 5 stars like Taj etc where I stay usually. I will not recommend this hotel.... stay in taj instead. Read moreGenuine Expedia guest review
"Excellent hotel for Business visitors and Families"
One of the best hotels I have stayed, the staff were very courteous and helping. They are very honest and humble. The hotel can look in to the following: 1. The hotel bathrooms are of nice design with glass everywhere, they can try to add a screen near the shower area for added privacy. 2. Breakfast can be improved. Thanks/Tanvir.Genuine Expedia guest review
"For a Hyatt it's very disappointing."
Don't turn up at odd hours, nobody will help you with your bags. The restaurant service can be shockingly pathetic, especially for a 5 star. The chinese restaurant with not even 50% occupancy can make you feel embarrassed in front of your clients, for choice of restaurant. The quality of breakfast makes you wonder where they got the chef from... For […] a Hyatt it's very disappointing. Read moreGenuine Expedia guest review
"Wonderful place for weekend stay.."
Very comfortable stay, the staff were friendly and the hotel was well placed from the city center. Overall the experience was excellent.Genuine Hotels.com guest review
"Grand Hyatt Mumbai"
I stayed in the Grand Hyatt for 3 nights, it was very comfortable and enjoyable stay. The staff were very attentive, I had to have cars to attend meetings, the concierge was very helpful. The hotel facilities and the restaurants were very good indeed. I have to go back to Mumbai in a month or so and will not hesitate to book the Grand Hyatt.Genuine Hotels.com guest review
"A great stay in central Mumbai"
A wonderful business hotel, I have stayed here many times and the quality of service and food is always excellent. The pool is pretty good too !Genuine Hotels.com guest review
It was really awesome experience, will visit again surely.Genuine Hotels.com guest review
Excellent feeling, great hospitality 5 star to staff for being so kind and helpful Special thanks to Mr JeetGenuine Hotels.com guest review
It was good, service was good, staff are friendly, food was very goodGenuine Hotels.com guest review
Comfortable, bit difficult neighbourd. GoodGenuine Hotels.com guest review
"best place to stay with friends"
The property has good space, centrally located, accessible and provides good comfort. Rooms are very good, nearly done and cosy bed.Genuine Hotels.com guest review
Very comfortable stayGenuine Hotels.com guest review
"Good Hyatt property !"
Good Hyatt property..Great breakfast..difficult neibhourhood !Genuine Hotels.com guest review
"Stay was pleasant"
I usually stay in this hotel and the experience is goodGenuine Hotels.com guest review
Location of the hotel is almost perfect, it's just 10 minutes drive to airport. Quality of service and amenities were perfect. Loved my stay completely.Genuine Hotels.com guest review
"A PEACEFUL PLACE TO RELAX WITH ALL COMFORTS"
A PEACEFUL PLACE TO RELAX WITH ALL COMFORTSGenuine Hotels.com guest review
It was fantastic except the breakfast was chaotic.Genuine Hotels.com guest review
Nice hotel and servicesGenuine Hotels.com guest review
Overall good.staff very customer centric. However the room service level needs to be improved. If you ask for 3 items you will always get 2 and the other one may always take 15 to 20 mins to come. The swimming pool is nice,however be cautious with the slippery tiles and floor. Foods are very nice though a bit expensive. Wifi service not complimentary […] and quite costly too. Hotel can be visited again. Read moreGenuine Hotels.com guest review
It was a short stay overall a lovely hotel, not my favourite in Mumbai but definitely would stay again. Food was expensive but definitely worth it.Genuine Hotels.com guest review
"Family Holiday around India"
We had a very pleasant stay at Hyatt Mumbai..the staff were woderfull..please maintain the standardGenuine Hotels.com guest review
Although the hotel is not located centrally, we thoroughly enjoyed our stay due to the high quality of service, the outstanding attention to detail and warmth of the staff. We felt pampered by the choice of breakfast, rooms are clean, spacious and noise-free.Genuine Expedia guest review
Does not allow auto rickshaws to drop you to the entrance, hence not suitable if you have been shopping or with kids. Checkout is very slow, had to wait over 20 minutes and in the end left by leaving the keys on the front desk.Genuine Hotels.com guest review
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