"Nice hotel in the central business district of BKC"
Location close to Bandra was the main reason for choosing this. Check-in was an issue as the hotel did not get the booking detaisl from eXpedia. But they were courteous enough to accomodate us in the room while they checked for the booking. Excellent facilities. Great ambience. Toiletries were class leading. Bathroom was a little different. Open space […] for shower was different than in most hotels. Beds were comfortable. Staff was courteous & friendly, but I thought a tad slow. I had to wait for 15 mins for a duplicate key as my original key was not working. Funnily the issue with the key happened twice. Don't miss the buffet breakfast. Read moreGenuine Expedia guest review
Very nice hotel other than some staff, did not have time to say bye with a smile as maybe it cost, my parents told we are leaving and they said ok, plz come back, did u like your stay or not, nothing, not even bi, tc, but overall was comfortable stay, my parents did not use any restaurants, when they checked in they were asked to pay rs.10,000 I.e £100 […] even though full rent for two days was paid in advance, my parents refused n they said ok u will need to pay cash if u use any room service or other facility n they said ok. :) Read moreGenuine Expedia guest review
"Nice and clean.Comfortable bed."
Enjoyed each and every moment.Forgot our address proof but they did allowed us. Thanks for that.Genuine Expedia guest review
Great rooms, super clean & fantastic food (a lil expensive though)Genuine Hotels.com guest review
"Outstanding Service & facilities!"
The stay was amazing, only the location and the surrounding neighborhood lets the ranking down. The hotel location is away from happening places in the Western suburb of Mumbai but for business purpose, I would always stay at the Grand Hyatt. In years to come, as Mumbai develops and the surrounding places improve, this will become the best place to […] stay! Read moreGenuine Hotels.com guest review
the worst stay i have ever experienced..will never stay there againGenuine Hotels.com guest review
"Very Nice..Close to Mumbai Domestic Airport..!"
My sister was not well while her arrival at Mumbai. The hotel staff took great care & called immediately the doctor. The shift incharge was very spontaneous & showed much care. It really touched us.Genuine Expedia guest review
"Unbelievably non-courteous staff!!"
It is surprising for me to write but the staff, particularly at the reception, was extremely non-courteous. They were least helpful and I actually had to run behind them from one desk to another to get my booking. For my luggage, I literally had to request them 3-4 times to move that into my room. It was even more shocking when in the morning when I […] checked out at 6am, there was no staff to assist me in my luggage. I actually had to blast the reception people while checking out. However, the hotel, in terms of cleanliness, was very good. But, the behaviour of the staff was a BIG turn-off! Read moreGenuine Hotels.com guest review
"Good business hotel, location is a problem,"
Overall very good , staff is polite but impersonal, in room dining is over priced rooms are clean and comfortableGenuine Expedia guest review
"Nice Hotel. Close to Airport."
Stayed for one day.Check in was fast.I requested for a late check out until 5 pm which was obliged without any fuss.Genuine Expedia guest review
"Nice - but overpriced"
Overall it was a nice stay. The staff was friendly; however, we had trouble getting service at breakfast.... and the breakfast was not that great (definitely not worth the price). The rooms were nice and clean, but the bed was a bit stiff. We had room service and ate at the Indian restaurant. The food was good, but way overpriced.Genuine Hotels.com guest review
"hotel is good, but rooms are old furniture"
Don't know exactly what went wrong, but could not sleep till 2 am in the morning. May be the bed was too soft for a good night sleep. Also no airport pick and drop for such expensive * hotelGenuine Hotels.com guest review
Great rooms with great facilities and a wonderful ambience. ..Genuine Hotels.com guest review
Amazing ambienceGenuine Hotels.com guest review
Great stayGenuine Hotels.com guest review
"Good place to stay"
Bath tub drainage ws choked wn chkd in bt ws taken care of.Genuine Expedia guest review
Value for money but internet service should be complementary which is an essential service at any business hotel and should not be charged separately. B'fat offered was too expensive....Should be reasonable for the inhouse guest.Genuine Hotels.com guest review
FANTASTIC STAY AND GOOD CLEAN ROOMGenuine Hotels.com guest review
"Ultimate lux 5star"
Fanstastic rooms among the top in mumbai real value for money,wide spread breakfast variety so much to choose from , awarded Italian &chinese restaurants , nice shopping plaza very best cafe. Only thing I failed to understand why staff at front desk is do sad alaways. Don't greet. As such service is not a problem at all.Genuine Hotels.com guest review
"Staff took very gooood care of us..."
Booked for my Anniversary, it was a wonderful experience. I especially thank Deepika B for making it a special moment for us.Genuine Expedia guest review
"Nice hotel near business center"
My stay at grand Hyat is very good experienc it was comfertable stay Its house keeping ,receptipn,reastaurant service is excellent so overall experience is wonderfulGenuine Expedia guest review
"Good experience with Hyatt"
It's a very pleasant stay with all comforts.services is very good and staff is cooperative .Genuine Expedia guest review
"5 star Stay"
The hotel is Grand like the name suggests . Rooms are great . The service is excellent . The location is very close to the airport and the new business hub BKC Only improvement can be made in the food , dint taste that good specially for the rates chargedGenuine Expedia guest review
"Good option if you need to be near airport"
I was in transit from Pune and needed to be near the international airport + combine with a local dinner meeting. Restaurant options at this hotel are the best compared to other hotels near the airport, the Italian restaurant was very good. Hotel only 10mins drive to the Intl airport + has a nice shopping mall attached to it...good pit stop if you need […] to be near the airport in mumbai Read moreGenuine Hotels.com guest review
"a small complain"
Hi .... Just a small complaint .... The house keeping guys cleaned th room without permission in th evening n cleaned th food we ordered.... Just haf of th food we ate n went down for a couple of drinks at th bar n came bac in th room n it was cleaned n th food was not there ....Genuine Hotels.com guest review
Very nice and friendly staffs, very good location and excellent choice if meal.Genuine Hotels.com guest review
The rooms were extremely comfortable and very well laid out and the service staff were are very helpfulGenuine Hotels.com guest review
"Good Hotel, Close to important places of business"
The Hotel is well located and easy to access. Reception is warm and friendly. The rooms are well equipped and Service response time is moderate. The quality of food is good. We had a pleasant stay.Genuine Expedia guest review
"Good hotel close to both airports"
Good hotel close to both airports. Staff very helpfulGenuine Expedia guest review
We had a fabulous time at the HYATT. Really had a great stay. The service and staff were brilliant. Great location for our needs. Great for families. Swimming pool was very nice. Primarily a hotel for business but also good for leisure!Genuine Expedia guest review
"Fabulous genuine caring service"
The property is beautiful and (although not in the best location) once your inside the hotel it is an oasis of calm and peace in an otherwise noisy, bustling Mumbai. We found the staff helpful and attentive. I unfortunately took ill while at the hotel and the staff was genuinely solicitous and went to great lengths to ensure my wife and I had what we […] needed. We were touched and impressed. Well done, Grand Hyatt Mumbai! Read moreGenuine Hotels.com guest review
"very disappointed !!!!"
1) rooms carpet needs to be clean by steam or water extraction my sleepers were black !!!!! because a wedding festival I was obliged to take a cab and take my dinner buffet at the sofitel very disappointed !!!!Genuine Hotels.com guest review
We stayed at the hotel for just 2 nights on a visit the Mumbaii. Everything was superb. I would recommend the upgrade which gives a range of additional services - breakfast, complimentary evening cocktails and substantial nibbles, morning coffee, afternoon tea and airport transfer. It was well worth the money.Genuine Expedia guest review
This was good 5 star service and amenities, kids loved the pool and jacuzzi. Was like a little OASIS in after a long day of walking and driving around mumbai. Staff were very friendly and helpful, fruit in the room daily was a great touch.Genuine Hotels.com guest review
i have stayed with my wife and two children at several Hyatts and i really don't need to look any further. club is a great package and well worth that little bit extra and they always deliver.i can't believe their rating doesn't at least match the other top rated hotels.Genuine Hotels.com guest review
"Stayed here at the end of our vacation"
Grand Hyatt Mumbai is a lovely hotel. Rooms are luxurious and spacious. Room amenities are also all provided. The hotel has a very nice spa and steam/sauna facilities. We found it to be an ideal place to relax for a couple of days at the end of our India holiday.Genuine Expedia guest review
excellent management , security , comfort--------------all . Nice to spend vacations with full peace.Genuine Hotels.com guest review
Loved it. Good value for mumbaiGenuine Hotels.com guest review
"GREAT COMFORT AND LUXERY"
IT WAS A VERY GOOD EXPERIENCE IN STAYING IN THIS HOTEL.Genuine Hotels.com guest review
"Nice to be back"
The hotel has maintained it's great levels of service and atmosphere. New inclusion is the rooms for women travellers. Some little extras they provide are better hairdryer, special pampering items, hairspray, yoga mat. All these little things matter. The location just of the expressway and close to the airports is very convenient.Genuine Hotels.com guest review
"Nice Hotel close to the airport"
Overall excellent hotel near airport . So convenient for stopover stay but far from downtown or Juhu. The Chinese restaurant in there is very good and worth eating in there at least once. The hotel does not provide complementary transfer which I found disappointing and charged me an Rs 2400 inc tax for pickup . Taxi cost me Rs300 on my return. They […] charge for wifi which is also disappointing especially for business customers. Overall great hotel apart from these. Read moreGenuine Expedia guest review
"Good experience overall"
Spent a night here last week. Great ambience inside the property, though the approach road passes through a not very great neighbourhood. Staff is helpful and courteous. Food at the Chinese restaurant was quite good, though very expensive.Genuine Hotels.com guest review
The hotel staff were Good and Helpful The plumbing fixtures were of a 2 star hotel The cost just to press s shirt or trouser was ridiculously high - Rs 350 which I found strangeGenuine Hotels.com guest review
wrongly charged and no explaination was offered to my guests !Genuine Hotels.com guest review
There is lot room for improvement at reception atendentsGenuine Hotels.com guest review
The hotel is extremely good in terms of service and quality. We stayed there with children to catch an early morning flight. The staff are very courteous and very helpful. I would certainly recommend this hotel.Genuine Hotels.com guest review
"Pricey hotel without the perks"
The hotel is truely grand and immaculate. Our room was ready on arrival. It was very comfortable and spacious. Lots of good dining options within the hotel. However, nothing is included in the price of the hotel. Wifi in the room will cost you, and wifi in the lobby will cost you, There is a cost to even access computers in the business center. With […] an avg cost of $150/ night room, one would expect these basic services to be included. I have found that Marriott brand hotels offer better value for the money and their service is just as good, if not better. For my future stays, I will not consider staying at Hyatt brand of hotels. Read moreGenuine Hotels.com guest review
"Good Hotel But Expensive for Rs 9000"
Hotel was good, stay was nice, service were also goodGenuine Hotels.com guest review
"Not worth of the money spent"
We had booked a room for 3 and we never got any service for 3. All accessories (consumables and other utilities) were for 2 persons and every time we had to call for an addition for 3rd person...The rate they have charged is exorbitant considering the fact that breakfast was not included in that rate.Genuine Hotels.com guest review
"Probably one of the best hotels in Mumbai"
Swish, beautiful, good service and excellent restaurants. We must have benefitted from low rates during off-season (June)Genuine Expedia guest review
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