All hotels in Mumbai, India
1 room, 2 adults
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Off Western Express Highway,, Santacruz (East), Mumbai, Maharashtra, 400 055, India, ‏‎866-539-8122
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4.5 / 5Excellent

Score breakdown (from 305 reviews)

Average rating for:

  • Cleanliness
    4.7
  • Service
    4.5
  • Comfort
    4.6
  • Condition
    4.6
  • Neighborhood
    3.6

The following English reviews were posted by hotels.com guests from other countries:

4.0 / 5Excellent
"thanks to restaurant staff."
the stay was very nice. The housekeeping service was slightly slack however the restaurant manager Mr Ritesh and the servers Mr Rajesh and Mr Vaibhav were excellent, really top class. They made my stay very nice. The quality of food was average but the desserts were excellent.
Genuine Hotels.com guest review
Response by Grand Hyatt Mumbai
Dear Valued Reviewer Warm Greetings from Grand Hyatt Mumbai! Thank you for your kind feedback and for choosing to stay with us. It gives us much joy in knowing that you truly enjoyed your stay with us and appreciate the service extended by our friendly staff and your dining experience. You feedback about the housekeeping shall be communicated across to the concerned department. We shall also certainly convey your kind comments across to our colleagues highlighted in your feedback. We once again thank you for your feedback and sincerely look forward to your stay with us at Grand Hyatt Mumbai.
5 night family trip Jul 8, 2015
Calvin
GB
5.0 / 5Outstanding
"Excellent"
All good restaurant food and service is too good
Genuine Hotels.com guest review
Response by Grand Hyatt Mumbai
Dear Valued Reviewer Warm Greetings from Grand Hyatt Mumbai! Thank you for your kind feedback and for choosing to stay with us. We are pleased to know that you had a comfortable stay with us and liked the range of award winning dining options available and the service extended by our associates. We once again thank you for your feedback and sincerely look forward to your next stay with us at Grand Hyatt Mumbai.
3 night business trip Jul 7, 2015
vijay
IN
5.0 / 5Outstanding
IT WAS A VERY PLEASANT STAY WITH SOME VERY QUICK SERVICE RESPONSE! THAT'S WHAT IT OUGHT TO BE EVERYWHERE!! HIGHLY RECOMMEND SUCH DILIGENCE TOWARDS SERVICES OFFERED!! AIN'T LOOKING HERE AND THERE ANY MORE!!
Genuine Hotels.com guest review
Response by Grand Hyatt Mumbai
Dear Valued Guest, You valuable feedback is highly appreciated. We are glad to serve you with our hospitality.
1 night business trip Jun 25, 2015
Atin
IN
5.0 / 5Outstanding
IT WAS A VERY PLEASANT STAY WITH SOME VERY QUICK SERVICE RESPONSE! THAT'S WHAT IT OUGHT TO BE EVERYWHERE!! HIGHLY RECOMMEND SUCH DILIGENCE TOWARDS SERVICES OFFERED!! AIN'T LOOKING HERE AND THERE ANY MORE!!
Genuine Hotels.com guest review
Response by Grand Hyatt Mumbai
Dear Valued Reviewer Warm Greetings from Grand Hyatt Mumbai! Thank you for your kind feedback and for choosing to stay with us. We are happy to know that you had a pleasant stay with us and you liked the overall experience from the prompt service extended by our associates. We once again thank you for your feedback and sincerely look forward to your next stay with us at Grand Hyatt Mumbai.
2 night trip with friends Jun 29, 2015
Atin
IN
3.0 / 5Good
not upto mark
Genuine Hotels.com guest review
Response by Grand Hyatt Mumbai
Dear Valued Reviewer Warm Greetings from Grand Hyatt Mumbai! Thank you for your kind feedback and for choosing to stay with us. We are disappointed to know that you were not pleased with your experience at the property. It would be of great help if you could share more details about the exact reason, as it will help us to deliver you a better service on your next stay with us. We once again thank you for your feedback and sincerely look forward to your stay with us at Grand Hyatt Mumbai.
2 night business trip Jul 3, 2015
Muzaffar
IN
4.0 / 5Excellent
"Centrally located"
Non smoking rooms are miles away from elevator and breakfast needs to have more variety. Bar staff not so friendly
Genuine Hotels.com guest review
Response by Grand Hyatt Mumbai
Dear Valued Reviewer Warm Greetings from Grand Hyatt Mumbai! Thank you for your kind feedback and for choosing to stay with us. We are happy to know that you had a comfortable stay with us and liked the convinient location of our hotel in the city. Your feedback with regards to the breakfast options and the service at The Bar has been duly noted, and the same shall be communicated across to the concerned department. We once again thank you for your feedback and sincerely look forward to your stay with us at Grand Hyatt Mumbai.
1 night business trip Apr 18, 2015
A Traveler
IN
4.0 / 5Excellent
We really enjoyed our stay , we would definitely come back to this hotel.
Genuine Hotels.com guest review
Response by Grand Hyatt Mumbai
Thank+you+for+your+kind+words.+We+are+delighted+to+know+that+you+had+a+memorable+stay+with+us.+We+look+forward+to+welcoming+you+back+again+soon.+
5 night family trip Jun 3, 2015
Prashant
NZ
4.0 / 5Excellent
"Value for stay"
Good food, friendly staff. My permanent destination
Genuine Hotels.com guest review
Response by Grand Hyatt Mumbai
Dear Valued Reviewer Warm Greetings from Grand Hyatt Mumbai! Thank you for your wonderful feedback and for choosing to stay with us. We are happy to know that you had a pleasant stay with us and that you liked the service extended by our associates and your dining experience. We once again thank you for your feedback and sincerely look forward to your stay with us at Grand Hyatt Mumbai.
2 night business trip Jun 15, 2015
SURABHI
IN
4.0 / 5Excellent
"simply nice! :)"
it was a solo getaway for me and I wanted a stay at best hotel near airport and this place fulfilled both the criteria.
Genuine Hotels.com guest review
Response by Grand Hyatt Mumbai
Dear Valued Reviewer Warm Greetings from Grand Hyatt Mumbai! Thank you for your wonderful feedback and for choosing to stay with us. We are happy to know that you had a pleasant stay with us and that you liked the close proximity of our hotel from the airport. We once again thank you for your feedback and sincerely look forward to your stay with us at Grand Hyatt Mumbai.
1 night trip Jun 13, 2015
Richa
IN
5.0 / 5Outstanding
"Perfect hotel"
Great and satisfied
Genuine Hotels.com guest review
Response by Grand Hyatt Mumbai
Dear Valued Reviewer Warm Greetings from Grand Hyatt Mumbai! Thank you for your kind feedback and for choosing to stay with us. We sincerely look forward to your next stay with us at Grand Hyatt Mumbai.
3 night business trip Jun 10, 2015
anshuman
IN
5.0 / 5Outstanding
Loved every bit of our stay at Grand Hyatt. The staff holds key to this wonderful experience
Genuine Hotels.com guest review
Response by Grand Hyatt Mumbai
Dear Valued Reviewer Warm Greetings from Grand Hyatt Mumbai! Thank you for your kind feedback and for choosing to stay with us. We are glad to know that you had a pleasant stay with us and your liked the overall experience and the service extended by our associates. We once again thank you for your feedback and sincerely look forward to your stay with us at Grand Hyatt Mumbai.
2 night family trip Jun 6, 2015
Kapil
IN
5.0 / 5Outstanding
"Everyone shud stay here"
Awesome. One of the best Hotels in Mumbai to stay in
Genuine Hotels.com guest review
Response by Grand Hyatt Mumbai
Dear Valued Reviewer Warm Greetings from Grand Hyatt Mumbai! Thank you for your kind feedback and for choosing to stay with us. We are glad to know that you had a pleasant stay with us and that you would recommend us to your fellow travellers as your preferred hotel to stay in Mumbai. We once again thank you for your feedback and sincerely look forward to your stay with us at Grand Hyatt Mumbai.
1 night business trip May 6, 2015
Amit
IN
5.0 / 5Outstanding
"Great Stay!"
The stay was great and the service was also amazing. It is away from the noise of Mumbai traffic
Genuine Hotels.com guest review
2 night business trip May 23, 2015
Manugopal
IN
4.0 / 5Excellent
"Not up to the expectations"
Expected a lot and turn out to nothing
Genuine Hotels.com guest review
2 night family trip May 16, 2015
sameer
IN
4.0 / 5Excellent
"Straight up"
The best things about this hotel are: (1) proximity to the airport (less than 10 minutes), (2) reasonably-priced and fast room service, and (3) the gym. The pizza is awesome. Room service quality and speed can decrease on Saturday night due to busyness of the hotel. Noise levels also rise on Saturday night. But overall this is an amazing hotel, particularly if you get the 2-for-1 weekend special rate. At the regular room rate, I would opt for the Taj Lands End.
Genuine Hotels.com guest review
2 night romance trip May 15, 2015
Alykhan
CA
5.0 / 5Outstanding
"Hyatt,,,another good property !"
Good hotel, convineant location, good restaurants , small mall in house, good meeting areas to do business..all in all very good hotel to stay and do business
Genuine Hotels.com guest review
Response by Grand Hyatt Mumbai
Dear Valued Reviewer Warm Greetings from Grand Hyatt Mumbai! Thank you for your kind feedback and for choosing to stay with us. We are glad to know that you had a pleasant stay with us and you like the overall ambience around the hotel, the convenient location, range of award winning dining options, the retail experience at the Grand Hyatt Shopping Plaza and the state of the art meeting spaces. We once again thank you for your feedback and sincerely look forward to your stay with us at Grand Hyatt Mumbai.
2 night business trip May 5, 2015
HARI
IN
5.0 / 5Outstanding
"amazing experience"
Enjoyed throughout
Genuine Hotels.com guest review
Response by Grand Hyatt Mumbai
Dear Valued Reviewer Warm Greetings from Grand Hyatt Mumbai! Thank you for your kind feedback and for choosing to stay with us. We are glad to know that you had a pleasant stay with us. We once again thank you for your feedback and sincerely look forward to your next stay with us at Grand Hyatt Mumbai.
2 night romance trip May 8, 2015
Richa
IN
4.0 / 5Excellent
"Overnight stay for a Conference at the same venue."
Great location, accessible from Western Express highway and Airport. The food spread during the conference had nothing to write home about, very average. But, hey, the Western Closet toilets in the rooms & the banquets were not fitted with health faucets! Strange, if Grand Hyatt expects Indian guests, its pretty obvious that Indians are not comfortable with just toilet paper! Ugh! Toilets in the rooms are embarrassing to use if we're sharing the room with a colleague from work, no latches on the doors!
Genuine Expedia guest review
Response by Grand Hyatt Mumbai
Dear Valued Reviewer Warm Greetings from Grand Hyatt Mumbai! Thank you for your kind feedback and for choosing to stay with us. We are glad to know that you liked the convinient location of our hotel from the airport and the express way connectivity. Your feedback about the structural design of the guest room and public area has been shared with our concerned departments. We once again thank you for your feedback and sincerely look forward to your stay with us at Grand Hyatt Mumbai.
Other trip May 12, 2015
Anand
GB
5.0 / 5Outstanding
"Short, relaxed holiday..."
Everything was good, pool was clean....
Genuine Hotels.com guest review
1 night family trip May 5, 2015
Maya
IN
5.0 / 5Outstanding
"excellent"
nice and comfirtable stay.
Genuine Hotels.com guest review
2 night romance trip Apr 4, 2015
ajay
IN
5.0 / 5Outstanding
"Life is short make is GRAND"
Had a great time, nice service and great pool side.
Genuine Hotels.com guest review
1 night romance trip May 3, 2015
Nilesh
IN
5.0 / 5Outstanding
"Great stay and courteous staff"
Great and good care, courteous staff. At times the reception is crowded and not very well managed, although efforts are there to make it easy but can be better. At times during marriage receptions etc, its extremely crowded.
Genuine Hotels.com guest review
2 night family trip May 1, 2015
shailendra
IN
4.0 / 5Excellent
Nice place, very clean, very convenient to the Airport. Will highly recommend
Genuine Expedia guest review
Response by Grand Hyatt Mumbai
Dear Valued Reviewer Warm Greetings from Grand Hyatt Mumbai! Thank you for your kind feedback and for choosing to stay with us. We are glad to know that you had a pleasant stay with us and you liked the close proximity of the hotel from the airport and the overall ambience around the place. In addition, it gives us pleasure to know that you would recommend us to your fellow travellers as your preferred hotel to stay in Mumbai. We once again thank you for your feedback and sincerely look forward to your stay with us at Grand Hyatt Mumbai.
Other trip May 3, 2015
A Traveler
GB
5.0 / 5Outstanding
"Excellent location near Airport and value for mone"
The staff is very good and overall hotel ambiance is just perfect. The best part is the breakfast which takes cate of all types of guest with variety of food from north to south and foreign guests. The room is very comfortable and proximity to Airport is the US of this hotel. We loved our stay.
Genuine Expedia guest review
Response by Grand Hyatt Mumbai
Dear Valued Reviewer Warm Greetings from Grand Hyatt Mumbai! Thank you for your kind feedback and for choosing to stay with us. We are glad to know that you had a pleasant stay with us and that you liked the overall quality of ambience around the hotel, the quality of accommodation, the close proximity of the hotel from the airport, your dining experience especially over breakfast and the service extended by our associates. We once again thank you for your feedback and sincerely look forward to your stay with us at Grand Hyatt Mumbai.
Other trip May 2, 2015
Rohit bhasker
GB
2.0 / 5Fair
"Disappointment All The Way...!!!"
1) Checked in on April 3, 2015 and checked out on April 5, 2015. Still have not got my money back which they took as security deposit at the time of check in; even after calling them 'N' number of times. Please note, the amount was supposed to be refunded in 48 hours. 2) Nobody helps you with your bags and helps you to reach to your room when you check in. Almost all the staff members will direct you wrongly whenever you seek help. 3) I asked for a room facing central courtyard. I was handed a room which was facing central courtyard where the renovation work was going on. I surely did not ask to see how they do the construction work, and expect the hotel staff to understand the same. 4) I opted for non-smoking room which was fine, but I wish I could have non-smoking lobby. Every time I steeped out of my room, I could smell only cigarette smoke.
Genuine Expedia guest review
Other trip Apr 16, 2015
Hardik
GB
5.0 / 5Outstanding
"Wonderful place for weekend stay.."
Very comfortable stay, the staff were friendly and the hotel was well placed from the city center. Overall the experience was excellent.
Genuine Hotels.com guest review
2 night romance trip Apr 11, 2015
A Traveler
IN
5.0 / 5Outstanding
"Tooo Good, Value for money.."
I stayed there with my family from 03-04-2015 to 05-04-2015. Thanks to the hotel staff and the management. It was a wonderful experience and friendly staff. My kid enjoyed the pool and the bathroom tub :) . Thank you again..
Genuine Expedia guest review
Other trip Apr 10, 2015
Sadath Ali Khan
GB
5.0 / 5Outstanding
"Nice hotel between airport and city"
Had a pleaseant stay Have nothing to complain about The stay was very leading
Genuine Expedia guest review
Other trip Mar 31, 2015
Nimish
GB
4.0 / 5Excellent
"Nice premium hotel"
It's a nice hotel as you would expect any 5* to be. Property is huge, rooms are good and nice. Housekeeping guys, the restaurant folks are professionals and really nice. You will find may people in the porch area and it may be possible that you may be ignored if getting down from a normal cab. If you can deal with it and carry your bags with you to your room, then you can definitely come here. And of course, some time will be spent with the check-in process, so count that in. In all, if you are okay with the above two facts and the price you are paying, then good property well connected to BKC and domestic airport and ofcourse nightlife area of Mumbai is not that far away!
Genuine Expedia guest review
Other trip Mar 30, 2015
Asish
GB
5.0 / 5Outstanding
"Grand Hyatt Mumbai"
I stayed in the Grand Hyatt for 3 nights, it was very comfortable and enjoyable stay. The staff were very attentive, I had to have cars to attend meetings, the concierge was very helpful. The hotel facilities and the restaurants were very good indeed. I have to go back to Mumbai in a month or so and will not hesitate to book the Grand Hyatt.
Genuine Hotels.com guest review
1 night business trip Mar 15, 2015
Stuart
GB
5.0 / 5Outstanding
"A great stay in central Mumbai"
A wonderful business hotel, I have stayed here many times and the quality of service and food is always excellent. The pool is pretty good too !
Genuine Hotels.com guest review
3 night business trip Feb 10, 2015
Richard
GB
5.0 / 5Outstanding
"Excellent"
It was really awesome experience, will visit again surely.
Genuine Hotels.com guest review
1 night business trip Feb 14, 2015
Manish
IN
5.0 / 5Outstanding
"Excellent Hotel"
Excellent feeling, great hospitality 5 star to staff for being so kind and helpful Special thanks to Mr Jeet
Genuine Hotels.com guest review
2 night romance trip Dec 19, 2014
Nevin Kurt
GB
4.0 / 5Excellent
"Grand stay"
It was good, service was good, staff are friendly, food was very good
Genuine Hotels.com guest review
3 night trip with friends Feb 7, 2015
RAM PRASAD
IN
4.0 / 5Excellent
"Hotel"
Comfortable, bit difficult neighbourd. Good
Genuine Hotels.com guest review
1 night business trip Jan 31, 2015
A Traveler
IN
5.0 / 5Outstanding
"best place to stay with friends"
The property has good space, centrally located, accessible and provides good comfort. Rooms are very good, nearly done and cosy bed.
Genuine Hotels.com guest review
2 night trip with friends Jan 31, 2015
K Rakesh
IN
5.0 / 5Outstanding
"Very Nice Hotel"
Very nice hotel, but the staff make it Great. We would like to thank Mahesh and his colleagues for their tireless effort in retrieving our lost luggage just in time for the next leg of our trip to Bhuj. The hotel and its facilities were outstanding and rooms very comfortable. The food at Soma was absolutely delicious and once again the service staff made the experience a real pleasure.
Genuine Expedia guest review
Other trip Jan 27, 2015
Mal
AU
5.0 / 5Outstanding
"Comfortable stay"
Very comfortable stay
Genuine Hotels.com guest review
3 night family trip Jan 3, 2015
A Traveler
IN
4.0 / 5Excellent
"Good Hyatt property !"
Good Hyatt property..Great breakfast..difficult neibhourhood !
Genuine Hotels.com guest review
2 night business trip Jan 8, 2015
Harakere S
IN
4.0 / 5Excellent
"Stay was pleasant"
I usually stay in this hotel and the experience is good
Genuine Hotels.com guest review
3 night business trip Jan 8, 2015
Vikram
IN
5.0 / 5Outstanding
"pleasant"
Location of the hotel is almost perfect, it's just 10 minutes drive to airport. Quality of service and amenities were perfect. Loved my stay completely.
Genuine Hotels.com guest review
3 night family trip Jan 4, 2015
AMAY
IN
4.0 / 5Excellent
"A PEACEFUL PLACE TO RELAX WITH ALL COMFORTS"
A PEACEFUL PLACE TO RELAX WITH ALL COMFORTS
Genuine Hotels.com guest review
1 night romance trip Dec 31, 2014
ASHOK
IN
5.0 / 5Outstanding
"enjoyable"
It was fantastic except the breakfast was chaotic.
Genuine Hotels.com guest review
7 night romance trip Dec 28, 2014
A Traveler
IN
5.0 / 5Outstanding
"kuns"
Nice hotel and services
Genuine Hotels.com guest review
2 night family trip Dec 30, 2014
Kunali
IN
4.0 / 5Excellent
"overall good"
Overall good.staff very customer centric. However the room service level needs to be improved. If you ask for 3 items you will always get 2 and the other one may always take 15 to 20 mins to come. The swimming pool is nice,however be cautious with the slippery tiles and floor. Foods are very nice though a bit expensive. Wifi service not complimentary and quite costly too. Hotel can be visited again.
Genuine Hotels.com guest review
8 night family trip Dec 25, 2014
Mekraj
IE
5.0 / 5Outstanding
"Lovely hotel"
It was a short stay overall a lovely hotel, not my favourite in Mumbai but definitely would stay again. Food was expensive but definitely worth it.
Genuine Hotels.com guest review
1 night family trip Jan 1, 2015
Rina
GB
5.0 / 5Outstanding
"Family Holiday around India"
We had a very pleasant stay at Hyatt Mumbai..the staff were woderfull..please maintain the standard
Genuine Hotels.com guest review
2 night family trip Dec 29, 2014
A Traveler
ZA
5.0 / 5Outstanding
"Excellent service"
Although the hotel is not located centrally, we thoroughly enjoyed our stay due to the high quality of service, the outstanding attention to detail and warmth of the staff. We felt pampered by the choice of breakfast, rooms are clean, spacious and noise-free.
Genuine Expedia guest review
Other trip Jan 3, 2015
Chaya
GB
3.0 / 5Good
"Poor service"
Does not allow auto rickshaws to drop you to the entrance, hence not suitable if you have been shopping or with kids. Checkout is very slow, had to wait over 20 minutes and in the end left by leaving the keys on the front desk.
Genuine Hotels.com guest review
2 night family trip Dec 27, 2014
Mohamed
GB
5.0 / 5Outstanding
"That's 5*"
Great
Genuine Hotels.com guest review
3 night trip Dec 24, 2014
Rabia
ZA
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