All hotels in Mumbai, India
1 room, 2 adults
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Off Western Express Highway,, Santacruz (East), Mumbai, Maharashtra, 400 055, India, ‏‎866-539-8122
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4.5 / 5Excellent

Score breakdown (from 280 reviews)

Average rating for:

  • Cleanliness
    4.7
  • Service
    4.5
  • Comfort
    4.6
  • Condition
    4.6
  • Neighborhood
    3.5

The following English reviews were posted by hotels.com guests from other countries:

5.0 / 5Outstanding
"Hyatt,,,another good property !"
Good hotel, convineant location, good restaurants , small mall in house, good meeting areas to do business..all in all very good hotel to stay and do business
Genuine Hotels.com guest review
Response by Grand Hyatt Mumbai
Dear Valued Reviewer Warm Greetings from Grand Hyatt Mumbai! Thank you for your kind feedback and for choosing to stay with us. We are glad to know that you had a pleasant stay with us and you like the overall ambience around the hotel, the convenient location, range of award winning dining options, the retail experience at the Grand Hyatt Shopping Plaza and the state of the art meeting spaces. We once again thank you for your feedback and sincerely look forward to your stay with us at Grand Hyatt Mumbai.
2 night business trip May 5, 2015
HARI
IN
5.0 / 5Outstanding
"amazing experience"
Enjoyed throughout
Genuine Hotels.com guest review
Response by Grand Hyatt Mumbai
Dear Valued Reviewer Warm Greetings from Grand Hyatt Mumbai! Thank you for your kind feedback and for choosing to stay with us. We are glad to know that you had a pleasant stay with us. We once again thank you for your feedback and sincerely look forward to your next stay with us at Grand Hyatt Mumbai.
2 night romance trip May 8, 2015
Richa
IN
5.0 / 5Outstanding
"Short, relaxed holiday..."
Everything was good, pool was clean....
Genuine Hotels.com guest review
1 night family trip May 5, 2015
Maya
IN
5.0 / 5Outstanding
"excellent"
nice and comfirtable stay.
Genuine Hotels.com guest review
2 night romance trip Apr 4, 2015
ajay
IN
5.0 / 5Outstanding
"Life is short make is GRAND"
Had a great time, nice service and great pool side.
Genuine Hotels.com guest review
1 night romance trip May 3, 2015
Nilesh
IN
5.0 / 5Outstanding
"Great stay and courteous staff"
Great and good care, courteous staff. At times the reception is crowded and not very well managed, although efforts are there to make it easy but can be better. At times during marriage receptions etc, its extremely crowded.
Genuine Hotels.com guest review
2 night family trip May 1, 2015
shailendra
IN
2.0 / 5Fair
"Disappointment All The Way...!!!"
1) Checked in on April 3, 2015 and checked out on April 5, 2015. Still have not got my money back which they took as security deposit at the time of check in; even after calling them 'N' number of times. Please note, the amount was supposed to be refunded in 48 hours. 2) Nobody helps you with your bags and helps you to reach to your room when you check in. Almost all the staff members will direct you wrongly whenever you seek help. 3) I asked for a room facing central courtyard. I was handed a room which was facing central courtyard where the renovation work was going on. I surely did not ask to see how they do the construction work, and expect the hotel staff to understand the same. 4) I opted for non-smoking room which was fine, but I wish I could have non-smoking lobby. Every time I steeped out of my room, I could smell only cigarette smoke.
Genuine Expedia guest review
Other trip Apr 16, 2015
Hardik
GB
5.0 / 5Outstanding
"Wonderful place for weekend stay.."
Very comfortable stay, the staff were friendly and the hotel was well placed from the city center. Overall the experience was excellent.
Genuine Hotels.com guest review
2 night romance trip Apr 11, 2015
A Traveler
IN
5.0 / 5Outstanding
"Tooo Good, Value for money.."
I stayed there with my family from 03-04-2015 to 05-04-2015. Thanks to the hotel staff and the management. It was a wonderful experience and friendly staff. My kid enjoyed the pool and the bathroom tub :) . Thank you again..
Genuine Expedia guest review
Other trip Apr 10, 2015
Sadath Ali Khan
GB
5.0 / 5Outstanding
"Nice hotel between airport and city"
Had a pleaseant stay Have nothing to complain about The stay was very leading
Genuine Expedia guest review
Other trip Mar 31, 2015
Nimish
GB
4.0 / 5Excellent
"Nice premium hotel"
It's a nice hotel as you would expect any 5* to be. Property is huge, rooms are good and nice. Housekeeping guys, the restaurant folks are professionals and really nice. You will find may people in the porch area and it may be possible that you may be ignored if getting down from a normal cab. If you can deal with it and carry your bags with you to your room, then you can definitely come here. And of course, some time will be spent with the check-in process, so count that in. In all, if you are okay with the above two facts and the price you are paying, then good property well connected to BKC and domestic airport and ofcourse nightlife area of Mumbai is not that far away!
Genuine Expedia guest review
Other trip Mar 30, 2015
Asish
GB
5.0 / 5Outstanding
"Grand Hyatt Mumbai"
I stayed in the Grand Hyatt for 3 nights, it was very comfortable and enjoyable stay. The staff were very attentive, I had to have cars to attend meetings, the concierge was very helpful. The hotel facilities and the restaurants were very good indeed. I have to go back to Mumbai in a month or so and will not hesitate to book the Grand Hyatt.
Genuine Hotels.com guest review
1 night business trip Mar 15, 2015
Stuart
GB
5.0 / 5Outstanding
"A great stay in central Mumbai"
A wonderful business hotel, I have stayed here many times and the quality of service and food is always excellent. The pool is pretty good too !
Genuine Hotels.com guest review
3 night business trip Feb 10, 2015
Richard
GB
5.0 / 5Outstanding
"Excellent"
It was really awesome experience, will visit again surely.
Genuine Hotels.com guest review
1 night business trip Feb 14, 2015
Manish
IN
5.0 / 5Outstanding
"Excellent Hotel"
Excellent feeling, great hospitality 5 star to staff for being so kind and helpful Special thanks to Mr Jeet
Genuine Hotels.com guest review
2 night romance trip Dec 19, 2014
Nevin Kurt
GB
4.0 / 5Excellent
"Grand stay"
It was good, service was good, staff are friendly, food was very good
Genuine Hotels.com guest review
3 night trip with friends Feb 7, 2015
RAM PRASAD
IN
4.0 / 5Excellent
"Hotel"
Comfortable, bit difficult neighbourd. Good
Genuine Hotels.com guest review
1 night business trip Jan 31, 2015
A Traveler
IN
5.0 / 5Outstanding
"best place to stay with friends"
The property has good space, centrally located, accessible and provides good comfort. Rooms are very good, nearly done and cosy bed.
Genuine Hotels.com guest review
2 night trip with friends Jan 31, 2015
K Rakesh
IN
5.0 / 5Outstanding
"Very Nice Hotel"
Very nice hotel, but the staff make it Great. We would like to thank Mahesh and his colleagues for their tireless effort in retrieving our lost luggage just in time for the next leg of our trip to Bhuj. The hotel and its facilities were outstanding and rooms very comfortable. The food at Soma was absolutely delicious and once again the service staff made the experience a real pleasure.
Genuine Expedia guest review
Other trip Jan 27, 2015
Mal
AU
5.0 / 5Outstanding
"Comfortable stay"
Very comfortable stay
Genuine Hotels.com guest review
3 night family trip Jan 3, 2015
A Traveler
IN
4.0 / 5Excellent
"Good Hyatt property !"
Good Hyatt property..Great breakfast..difficult neibhourhood !
Genuine Hotels.com guest review
2 night business trip Jan 8, 2015
Harakere S
IN
4.0 / 5Excellent
"Stay was pleasant"
I usually stay in this hotel and the experience is good
Genuine Hotels.com guest review
3 night business trip Jan 8, 2015
Vikram
IN
5.0 / 5Outstanding
"pleasant"
Location of the hotel is almost perfect, it's just 10 minutes drive to airport. Quality of service and amenities were perfect. Loved my stay completely.
Genuine Hotels.com guest review
3 night family trip Jan 4, 2015
AMAY
IN
4.0 / 5Excellent
"A PEACEFUL PLACE TO RELAX WITH ALL COMFORTS"
A PEACEFUL PLACE TO RELAX WITH ALL COMFORTS
Genuine Hotels.com guest review
1 night romance trip Dec 31, 2014
ASHOK
IN
5.0 / 5Outstanding
"enjoyable"
It was fantastic except the breakfast was chaotic.
Genuine Hotels.com guest review
7 night romance trip Dec 28, 2014
A Traveler
IN
5.0 / 5Outstanding
"kuns"
Nice hotel and services
Genuine Hotels.com guest review
2 night family trip Dec 30, 2014
Kunali
IN
4.0 / 5Excellent
"overall good"
Overall good.staff very customer centric. However the room service level needs to be improved. If you ask for 3 items you will always get 2 and the other one may always take 15 to 20 mins to come. The swimming pool is nice,however be cautious with the slippery tiles and floor. Foods are very nice though a bit expensive. Wifi service not complimentary and quite costly too. Hotel can be visited again.
Genuine Hotels.com guest review
8 night family trip Dec 25, 2014
Mekraj
IE
5.0 / 5Outstanding
"Lovely hotel"
It was a short stay overall a lovely hotel, not my favourite in Mumbai but definitely would stay again. Food was expensive but definitely worth it.
Genuine Hotels.com guest review
1 night family trip Jan 1, 2015
Rina
GB
5.0 / 5Outstanding
"Family Holiday around India"
We had a very pleasant stay at Hyatt Mumbai..the staff were woderfull..please maintain the standard
Genuine Hotels.com guest review
2 night family trip Dec 29, 2014
A Traveler
ZA
5.0 / 5Outstanding
"Excellent service"
Although the hotel is not located centrally, we thoroughly enjoyed our stay due to the high quality of service, the outstanding attention to detail and warmth of the staff. We felt pampered by the choice of breakfast, rooms are clean, spacious and noise-free.
Genuine Expedia guest review
Other trip Jan 3, 2015
Chaya
GB
3.0 / 5Good
"Poor service"
Does not allow auto rickshaws to drop you to the entrance, hence not suitable if you have been shopping or with kids. Checkout is very slow, had to wait over 20 minutes and in the end left by leaving the keys on the front desk.
Genuine Hotels.com guest review
2 night family trip Dec 27, 2014
Mohamed
GB
5.0 / 5Outstanding
"That's 5*"
Great
Genuine Hotels.com guest review
3 night trip Dec 24, 2014
Rabia
ZA
4.0 / 5Excellent
"Warm and friendly hotel"
I usually stay at the intercontinental hotels globally. However on my trip to Mumbai I stayed at this hotel for 4 nights and was very happy with my stay. The service was warm and welcoming, food was brilliant and so were the recreational faculties such as gym and pool. I was always greeted with a smiling face and the service was prompt. Keep up the good work. Definately with return and recommend the hotel.
Genuine Expedia guest review
Other trip Jan 2, 2015
AM
AU
5.0 / 5Outstanding
"Close to airport"
Good hotel with all amenities. Hotel staff is up to the mark.
Genuine Expedia guest review
Other trip Jan 1, 2015
A Traveler
GB
5.0 / 5Outstanding
"Tour"
Good and superb
Genuine Hotels.com guest review
2 night romance trip Dec 27, 2014
CHIRAG
IN
5.0 / 5Outstanding
"Nice hotel near airport and shopping areas"
Good size rooms and very helpful staff. Enjoyed our stay.
Genuine Expedia guest review
Other trip Dec 30, 2014
Dr Thaker UK
GB
4.0 / 5Excellent
"Enjoyed Holidays"
+ Hotel Property, Food /Drink, Amenities - Hotel Approach, Smaller Rooms
Genuine Hotels.com guest review
3 night family trip Dec 23, 2014
Pankaj
IN
4.0 / 5Excellent
"Great value for $100 bucks a night"
Very nice rooms. Pillows could be better. Excellent gym. Shallow and useless pool. Pool area affected by exhaust / fumes from kitchen causing me a severe headache. Nice saunas but hot tub ridiculously cold. Abundant free drinking water. Excellent breakfast buffet. Extremely slow and inefficient check-out process. Excellent pizzas. Virtually no salad options. Nice coffee shop and cafe in the shopping plaza.
Genuine Hotels.com guest review
2 night romance trip Dec 19, 2014
Alykhan
CA
4.0 / 5Excellent
"Nice stay at Grand"
The stay was good overall, but the property looked a little old, may be it needs renovation, service was good
Genuine Hotels.com guest review
2 night trip with friends Dec 13, 2014
RAM PRASAD
IN
5.0 / 5Outstanding
"Nice hotel.nice hotel. Very courteous staff."
Enjoyed the stay. But complementaries like free airport drop, breakfast would have maximised our satisfaction !
Genuine Expedia guest review
Other trip Dec 19, 2014
chandra
GB
4.0 / 5Excellent
"Good"
Good hospitality, nice hotel, good location, well maintained
Genuine Expedia guest review
Other trip Dec 15, 2014
esh
AU
5.0 / 5Outstanding
"Nice and comfortable stay. Excellent deal!"
A nice and comfortable stay with Grand Hyatt. Room was very nice. I've given 5 stars rating to everything but reserved a 4 rating for the service. Being a 5 star hotel, people expect the service standards to be a bit higher. Otherwise, the deal from Hotels.com was very nice! Looking forward to more such deals.
Genuine Hotels.com guest review
2 night family trip Dec 5, 2014
Syed
IN
4.0 / 5Excellent
"Stay at Grand Hyatt, Mumbai"
Good and comfortable
Genuine Hotels.com guest review
2 night business trip Dec 5, 2014
Arun
GB
4.0 / 5Excellent
"Pleasant Hotel, secluded but accesible location"
The stay at Grand Hyatt was enjoyable as the room was clean and comfortable with very nice audio / TV setup and courteous staff. Also the shopping mall within the Hotel housing luxury brand showrooms was impressive. The location is slightly tricky,. Even thouigh the airport is close to the airport, it is slightly secluded. The good part is that Hotel has tied up with dedicated Taxis arrangement for hotel guests and movement to the city centre is managed. Only downer would be that the pricing on inhouse Room Menu and Bar is on expensive side compared to other luxury hotels I have stayed in Mumbai. Nevertheless, the overall experience is satisfactory
Genuine Hotels.com guest review
2 night business trip Dec 5, 2014
VINAY
IN
5.0 / 5Outstanding
"Great hotel"
Fantastic way to end the journey before and after the flight
Genuine Expedia guest review
Other trip Dec 6, 2014
Geet
GB
4.0 / 5Excellent
"excellent service, mediocre food"
Excellent hotel. Buffet at Fifty Five East not worth the cost
Genuine Hotels.com guest review
2 night business trip Nov 28, 2014
sangeeta
GB
5.0 / 5Outstanding
"Fantastic hotel with great staff!"
A top hotel with great amenities and service. It's close to the airports and an easy rickshaw ride to great shopping and eating in Juhu and Santacruz. The Bar isn't really a conventional bar but more a single malt hangout done very tastefully and the food is fantastic - huge portions!!!
Genuine Hotels.com guest review
1 night family trip Nov 24, 2014
Hitesh
GB
5.0 / 5Outstanding
"We love Mumbai!!!"
We were only here for a few days so wanted something close to airport, reasonably priced with all mod-cons and were very happy. TheGrand Hyatt is extremely good value for money via Hotels.com. Good in the Durbar bar was excellent and you get a lot for a snack! Easy to get to Santacruz for great shopping as well as Juhu for great restaurants. Try Mahesh Seaford House and Ganjalees - both very close to J W Marriott and to the Bachchan's residence!
Genuine Hotels.com guest review
2 night family trip Nov 21, 2014
Hitesh
GB
5.0 / 5Outstanding
"Excellent rooms!"
Had a wonderful stay and rooms had basic luxuries and were nice!
Genuine Expedia guest review
Other trip Nov 25, 2014
A Traveler
GB
5.0 / 5Outstanding
"Recommend highly"
Excellent hotel. Had a comfortable, pleasant stay.
Genuine Hotels.com guest review
2 night romance trip Nov 14, 2014
Narayan
IN
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