If you are looking for ultra classy, white glove...This isn't for you. If you are a relaxed , laid back type who enjoys a few dogs, gorgeous beach front and clean yet lived in environment ..... This place is for you. We are grateful to ocean dunes for being the only hotel, on the beach , to allow our Great Dane! I wish more places were this accommodating […] . Read moreGenuine Expedia guest review
We were placed in the older of the two buildings and it was disgusting! Beds were swayed, the ac was like a freight train and everything was from the 60's....including the nasty microwave. We requested to move to the other newer building and they were able to accomodate us with an upgrade fee but then the hotel staff charged my card 2260.00 instead […] of 22.60 and my account was overdrawn and blocked for the weekend! The "newer" room was tiny but clean. Disaster weekend! If you book through a 3rd party, make sure you know which property you are paying for. Totally paid too much for this hotel! Read moreGenuine Hotels.com guest review
The only thing this hotel has going for it is the fact that it is oceanfront. The rooms were old and run down. The hot tub closes at 8pm on a Friday night. I was woken by staff at midnight and made to move my car (after verifying earlier in the evening that I had parked correctly) to a parking garage on a sister property. Staff was not helpful and management […] called me back initially but never resolved any issues. Stayed at 6 hotels during this trip and this was by far the worst and ironically highest priced. I would not recommend staying here. Read moreGenuine Hotels.com guest review
"Over All Review"
Need to update rooms and exterior hallways!Just because your on the beach,I dont think the price equals the rooms and service.Genuine Hotels.com guest review
This hotel is definitely in need of renovation. The mattresses are very old and uncomfortable. I didn't have wash cloths or hand towels until 10:30 am (not in room when I checked in). I had to go downstairs to desk to get plastic bag for ice bucket. Tiles are cracked in floor. Toilets run occasionally for no reason. I will not stay here again and would […] not recommend to anyone. Read moreGenuine Expedia guest review
For the price it was good. I believe it is an older hotel and it needs some updates. It was cold while we were there and there were big gaps around the door where the cold air could come in. When we got there the room was freezing and there was a bit of a musty smell. The heater did work very well though. Loved having an oceanfront room and having breakfast […] on the deck. Was worth the low cost. Some housemaids were excellent some not so good. We were there for a week. Read moreGenuine Hotels.com guest review
overall good !!Genuine Hotels.com guest review
"Not what we expected!!!"
Had to move rooms first night...Dirty...floor not vacuumed....tables not dusted...beds half made...no towels...no soap...no tissue...no coffee or cups. WILL NOT GO BACK!!!!Genuine Expedia guest review
Fantastic location and reasonable prices, but this hotel is very out-dated. The bathroom ceiling had a leak directly above the toilet that made for some very unfortunate dripping incidents, but since we checked in after midnight, the trouble of having to switch rooms just seemed too bothersome after being in a car for hours. (Also the fact that the […] check-in desk in the Dunes section of the hotel closes at 11:30, meaning we would have had to drive back over to the Sands' check-in to rectify the situation.) Another odd point was that it looked as if they had installed new, wall-mounted flatscreen televisions in their rooms, but left the old, clunky TVs just sitting on the floor, pushed off to the side. Overall, for the price and location, it was just fine. If you're looking for a more up to date hotel, this might not be the place for you, though. Read moreGenuine Hotels.com guest review
"Very Bad and disappointing"
This place was not clean, the water was bad, if i were you i would'nt stay here, it was'nt worth the money at allGenuine Expedia guest review
"Nice for a small get away!"
I thought the hotel was rather nice. Its quite a large resort. Its really not too far from things. The only recommendation is for the staff in the main office to be more friendly. The staff is kind of blah and they do not really show great fullness for you checking into the resort. The room was clean. All of the amenities are great! I wish the indoor […] pool was open a little later. Read moreGenuine Hotels.com guest review
We came to town for a concert and just a little get-away. Found this on Expedia and thought we couldn't beat the price, especially for ocean view. We could see a sliver of the ocean from our window, but we weren't really there for that anyway. And it was nice enough to be able to put our toes in the sand when we walked out the door. Nothing extravagant […] here, just some beds, tv, mini-fridge, microwave and a bathroom - all we really needed. Read moreGenuine Expedia guest review
Had to ask for toilet paper no shampoo in shower, cups were not replaced.Genuine Expedia guest review
Stayed at Ocean Dunes plenty of times over the years. Always have good deals for military. Great waterpark in the summer.Genuine Hotels.com guest review
"Good for the Money"
It is an old building and the rooms are outdated, but it was clean, comfortable and our room had an ocean front view. We did not like dealing with the Time Share sales person in the lobby.Genuine Hotels.com guest review
Room was dirty and we was given a partial view of the ocean and not full like it mentioned when I booked it.Genuine Hotels.com guest review
Overall the hotel was good. Other than having no toilet paper in the bathroom the room was nice! I only needed it for one night and it was perfect. The location is very central and not far from many of Myrtle Beach's most popular attractions! I'd stay again.Genuine Hotels.com guest review
"Poor value, disappointing attitude"
As a provider in the hospitality industry it amazes me when staff fails to welcome guests. As we approach our room trash lines the entry way. We enter to find cracked tile, hair on the floor along with dirt. As we journey into the bathroom we find no towels, decaf coffee no regular and no cups. A trip to the lobby reveals other guests have similar issues. […] One guest had tried 2 exchanges with no success. On the second morning our shower produced no hot water. A call to the front desk brought a disgruntled technician who failed to wait as we dressed to answer the door. No hot water heater was in the room so apparently she was going to instruct us as to how to turn the faucet on??? On leaving no mention was given about the establishment's performance and when I asked for the manager's name and email the first employee did not know his name and he had not been available on what would be the busiest weekend all winter in Myrtle Beach (Marathon week). A return to the desk and I received an email address which when I wrote an email bounced back as undeliverable. Obviously they don't want emails direct to management. I strongly recommend people stay away from this establishment. Not only is it unkempt but they don't seem to care about their guests. The restaurant was empty and we opted not to use the pool for fear of what condition it was in based on other findings. Read moreGenuine Expedia guest review
"Surprised how disappointed I was"
From the pics this hotel looked nice an all the extras that was offered seemed amazing. Once I got there it was shocking how bad it really was! Black mold in numerous places in the room, indoor pool an spa closed, broken ice machine, 2tvs (not a good thing) old tv had a remote an was plugged in. the flat screen mounted on the wall worked but didn't […] have a remote so we had to choose one, cold water for one day (unpleasant shower!), the appliances were old an rusted, no coffee packets to make coffee- but there was a pot!, I called house keeping for towels an they never came, the location seemed to be lower class area an the lobby smelled like cat feces, the hotel staff were very rude an short, the wi fi didn't reach to the rooms so u had to be in the lobby to connect! The only plus was the bed was half way comfortable?! An the view of the ocean was great! Read moreGenuine Hotels.com guest review
The heat didn't work the first night. We called it into the front desk on the second day and the maintenance guy came right away and fixed it. The toilet ran, we called it in and the repairman came right away. But it continued to run after that. Overall, I don't think we'd come back to this hotel since there are many more to pick from.Genuine Hotels.com guest review
The room was dirty. Only had 2 towels when booked for four people. Furniture and beds were old. Called the front desk to get more towels around 4 pm and were told we would have to wait until cleaning staff came in to work in the morning of the next day. Front desk was rude. I have stayed here before without problems, but booked through hotels.com this […] time and did not have a good stay. Read moreGenuine Hotels.com guest review
I enjoyed my stay the only problem i had was there wasn't enough towels in the room. When i went downstairs to get more they were out. So to be on the safe side take your own towels.Genuine Hotels.com guest review
"On the beach"
The view from my room was great. Room was good. Service can be lot better. Not very happy with the condition of the bathroom.Genuine Hotels.com guest review
"The Hotel room was not up to par."
When I arrived at the hotel the staff was not that friendly. When I got to the room it was not ready but it was given to me and I still can't understand that. Once I got in the room the bathroom was not fully cleaned. There was used soap in the shower and hair all over the floor and sink. There was a dead roach in the sitting room and the water temperature […] was awful. I had to call and report it twice before anyone came to check it out and then I was told it was fixed but the water was still too cold to shower in. If I wasn't tied to the reservation I would've left. I called the front desk to complain about the service and I was told to call another number because she couldn't take my request. I called for towels and wash clothes after being there for almost 20 minutes because there was none in the room and I was told that housekeeping was gone and to come get it but the guy has literally just walked out of my half done room. I will never ever stay there again or recommend them to anyone. Read moreGenuine Expedia guest review
Great experience!Genuine Hotels.com guest review
For a resort hotel, it was awful. After a long day I came back to find that the bedspread was thrown over an unmade bed, in the morning they left me with no towels, jus 9 wash cloths!!! No drinking cups were replaced, and this was in the off season, how do they handle the crowds in the summer!! Staff did not seem concerned about my problems. Never again […] will I stay here. Read moreGenuine Hotels.com guest review
"Make sure you read the fine print!"
We arrived not realizing there was a $50.00 pet fee. You must click the fine print at the bottom under the policies and details for it to expand to tell you the fee is $50.00. The receptionist did not want to help us after I explained we didn't know we had to pay this. Instead she said very rudely you have to call Expedia and deal with them. We finally […] gave in and paid the $50.00 so we did not have to turn around and drive home. Once we made it to our room, we discovered there was no toilet paper in the room. When we went down to get some, the lady at the desk only gave us one roll. And there were other people at the desk complaining about their rooms. The floors were dirty in the room. The bathroom floor had hair on it from the previous guests, and the toilet appeared to have not been wiped down properly. The shower drain was clogged, and the shower head was at a height fit for a ten year old kid. The entire hotel was run down. I should have taken a clue from the other reviewers. The only plus was that we could bring our pets, but for over $100 (winter rate!) we could have stayed at a newer hotel with a free breakfast buffet and nicer staff. I wouldn't book this hotel again. It was a waste of money! Read moreGenuine Expedia guest review
"You Get What You Pay For"
The hotel was below my expectations. My non-smoking room smelled like a sewer. The dresser looked like it was salvaged from an alley somewhere. The heater did not work, so I woke up shivering. I was hestitant to sleep in the bed, use the toilet, or the shower due to concerns about cleanliness. My room was next to the maid closet, the condition of the […] closet were poor and it served to validate my concern of cleanliness of my own room. I did not use any of the amenities, so I cannot rate those. I've stayed in quite a few hotels, this one ranks as one of the lowest. The only good thing I can say was the front desk staff were nice and professional. Next time I'm in Myrtle Beach, I'll pay a little extra and get a nicer hotel. Read moreGenuine Expedia guest review
Very nice. Only complaint was no washcloths. The price was fantastic. Oceanfront room, room was a nice size. Very impressed forthe price I oaidGenuine Expedia guest review
"night time at hotel"
somebody tried to get in our room while we were there. Called manager and never heard back from him. very disappointed in that.Genuine Expedia guest review
The hotel and room were clean. Only one problem they charge more for pets to stay than humans. I booked my room through expedia. I was looking for a pet friendly hotel since I decided to take my puppy. I was not aware until check in that the pet fee was 50. Was I surprised. When I told the clerk that this was not on the website she acted if she did […] not care and was not helpful. I then called Expedia the next day and they were very helpful and gave me a voucher for a free night to use up to a year. Other than that I enjoyed my stay. Read moreGenuine Hotels.com guest review
"Do not stay in this hotel!"
Our room was in the Ocean Dunes Resort & Villa. The hotel looks like a run down hotel that was renovated as cheaply as possible. The room had spots in the ceiling with mold that had been painted over and the paint had fallen off leaving the exposed mold. There was food in the pantry that was expired 5 months and just left there. The bath tub had mold […] growing on the caulk seams. The elevator did not work correctly (doors wouldn't open all the way so you had to open them by hand). When we went to complain about the room they told us to contact Steve who was not there. When we got a hold of him he told us that because we had stayed the night and had not contacted him before we checked out he would not do anything for any reimbursement. We will be contacting their corporate office to let them know the condition. Read moreGenuine Hotels.com guest review
"SPEND THE EXTRA MONEY AND GO TO A NICE HOTEL!"
1. Checked into room. It was filthy and it smelled moldy. The mini refrigerator had hair in the on the front- it was just stuck there like someone had glued it to the front. 2.The safe wouldn't open- I was told that it would be the next morning before anyone could open it- it required engineering. 3. There was no toilet paper and no towels in the room […] upon arrival. 4. The toilet in the bathroom kept running- it wouldn't flush! Went to the desk and requested to be moved to another room. The attendant moved us to another room- it was better but it still smelled and I had to clean the tub before we could use it. I mentioned to her that we didn't have toilet paper. She said the shipment didn't come in and the entire resort was out. I asked her when it was coming in- she said they didn't know. I was NOT going to buy my own toilet paper. I had to ask for a box of tissue- I am not sure what they expected us to use- maybe towels and washcloths? The manager should have been proactive and made a trip to Costco to buy toilet paper until the shipment arrived- UNACCEPTABLE. At this point, we were exhausted- I couldn't get a refund and all we could do was make the most of it. Every morning housekeeping would come by the room around 10:30- they required me to sign a paper - I am thinking they were afraid someone would take off with the towels. RIDICULOUS! They sure weren't going to steal any toilet paper! Read moreGenuine Expedia guest review
"At least we could bring our dog"
We decided on this hotel as we were mainly interested in bringing our 95 lb. golden. Our options to do that were limited otherwise and we were really hoping for some "resort" type of amenities. When we arrived it was nice to be greeted with a smile and be given a bag of treats for our "little" guy. While the entire place seems rather dated, the lobby […] was pleasant enough, the elevator worked and when getting into the hotel room we couldn't help but notice the need for cleaning - not whatever quick wiping too many hotels/resorts want to call cleaning. We attributed the musty smell to it being on the water - we got an oceanfront room. We did appreciate and use the free round of golf they offer with your stay and should have expected it to be a 30 minute drive to get to it. We wanted to enjoy the hot tub, pool, and sauna but the mold and other water stains in the grout of the hot tub and lining of the pool made us think twice about using it - not to mention that the indoor area that's open until 11PM that we used didn't have working jets in the hot tub, which we feel is just as well since we can only imagine what would have come out of them! Also, the sauna was closed/out of order until our last night. The staff was very friendly and we appreciated them and again, they allowed us to bring our large pet. We will not likely be returning as we're interested in a cleaner, well taken care of facility. Read moreGenuine Expedia guest review
"Not our choice and never again"
We only stayed here because Expedia goofed our original reservation at a better hotel. The staff person was nice. Our ocean view was a room right above the HVAC unit so we couldn't hear waves. There were spots all over the chairs, so we couldn't sit in them. There was a cigarette hole and stains on our mattress cover and a large stain on the mattress. […] There was hair everywhere, a small tree branch/stick behind the nightstand, the shampoo bottles were already open and used, no washcloths, and the room was pretty dated. It was after 2am when we arrived, so we got our rest and checked out. They had a breakfast buffet but considering the shortcuts they take with cleaning, we passed. We'll never use Expedia again, and we will never stay at this hotel by choice. Read moreGenuine Expedia guest review
The room was nice and the price was right but the hotel is not well run. Coffee in the room but no cups. Ratty, torn carpet in the halls. No one to help me get a luggage cart when I was leaving. I found a security guard and he helped me above and beyond what I would expect. Kudos to the two security guards on duty 1/2/14 at 5:00 AM.Genuine Hotels.com guest review
The resort was filty and in poor condition. Disappointed in the referral. Staff would not accommodate because reservations were not booked by there hotel and were told to call hotel.com. rooms appeared to have been used. No toiletries.Genuine Hotels.com guest review
My family and i did not enjoy our stay our room was dirty out of rags and towels rude employees everything thing was wrong.Genuine Hotels.com guest review
"Ocean view but lousy housekeeping."
When you see the word resort you expect a certain amount of quality this one was lacking that. Nice ocean view but lousy housekeeping. Was there from Friday night to Wednesday morning. We never received clean bedding and had to ask for toilet paper, and coffee. RIDICULOUS!!!!! Other than that it was a place to lay your head at night.Genuine Expedia guest review
"Not on the expected level of 'The Dunes" name."
The room was extremely cold, I guess because the door to the balcony was wide open. They were no glasses, coffe service or extra bedding. Really disappointed.Genuine Expedia guest review
Slept with the balcony door opened and heard the waves all night! Nice room and staff. Attended a Wyndham presentation and received $125 gift card! Would love to stay there again!Genuine Hotels.com guest review
"Rude not willing to help"
This was one of the worst stays ever in a hotel. I've stayed in what I call a roach motel better than this. Checked in got to room went to brush my teeth and the sink backs up with black crud and hair all in it. Bathroom floor full of hair also. My wife sat down on a bed and it tilted almost to the floor I tried complaining and was told you got what […] you paid for. The next day's we had to beg for towels and wash clothes never got them had to go buy some and had to put a trash bag in ice bucket to line it cause it was strained so bad. As for customer service it wasn't there at all, had to ring bell then wait for someone to come to counter then might as well have been no help cause it wasn't any at all. Read moreGenuine Expedia guest review
"You take the good with the bad..."
Our room was in the 7400's, so we went to the 7th floor. The woman at the desk only told my husband that it was this building. After walking around looking stupid with our suitcases, I finally figured out by going floor to floor that we were on the 4th floor. Our room was big and had a beautiful ocean front view with balcony. The beach was close and […] convenient. There was supposed to be a pizza place in the building but it was closed early (it was a Sunday and off season), but they left us a coupon to use, so we thought we would be able to use it. After coming in from a walk on the beach a woman at the desk asked me if I had received my welcome gift. I said no. As she was folding up a little lunch box-type cooler she asked me questions about my stay. She told me about a 2 hour presentation the next morning that would get me something (I don't know what because I cut her off). I told her we can't as we have little time AND we had our dog with us. She asked why don't we leave him in our room. And I answered because the ruled clearly state no leaving animals unattended at any time. She said people do it all the time. I told her that we don't. I changed the subject and asked if she knew of any Mexican Restaurants and she said no, then asked the young girl at the other desk who said no too. No effore to look one up or anything. I felt like the sales pitch was the entire reason of them being there. Read moreGenuine Hotels.com guest review
Everything was great!!!Genuine Hotels.com guest review
"It is what it is."
I stayed here for 3 nights. I did have a great view of the ocean and the hotel was almost empty so it was quiet. My room had a palmetto bug dead under the sink and it stayed there for my entire stay. When I checked in, I did not have any towels in my room. They say they are pet friendly, but when I checked in, the pet fee was higher than the nightly […] room fee. I know they are going to say that they had to do "special cleaning", but I saw the so called special cleaning. Nothing more was done than any other rooms that were cleaned. Vacuum, clean sheets and fresh towels. This is the slow season, so there are a LOT of other places to stay. I will not be so frugal next time. BUT, if you are looking for a low cost ocean front room, this is your place! Read moreGenuine Hotels.com guest review
"Great December getaway"
Perfect location and room. Affordable and clean.Genuine Expedia guest review
"close to the beach, shopping, etc."
We had a fun time!Genuine Hotels.com guest review
It was a nice oceanfront. I enjoyed my stay. Breakfast could have been better.Genuine Expedia guest review
Great to have a hotel permitting pets..and right on the beach. Come every "off-season" to enjoy the quiet of the time and accessibility of the beach.Genuine Hotels.com guest review
The floors in our room were filthy. The balcony door did not lock. Our room was never vacuumed. The overall condition of the hotel were dingy. There was no light over the cabinet area. It was the worst hotel we have ever stayed in.Genuine Hotels.com guest review
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