I expected the worse after reading these reviews so I was pleasantly surprised. Rooms were outdated, but clean. I thought it was worth what I paid. Good location.Genuine Hotels.com guest review
Well the first room wasnt ocean front like i wanted. The hotel was booked.so they upgraded me to a larger room for free and discounted the extra night. It was great customer service. Our children loved there water park and lazy river. And so did me and the wife. Its great they gave free tickets to wet wild and wheels. We used them the day we left. The […] first room we was to stay in did not smell clean. Had a bad oder. The rooms are a little out dated. Overall its a great place for kids. And good to stay for familys with children. I would stay again with my kids but if its a adult weekend away id look other places first. Read moreGenuine Hotels.com guest review
"ocean dunes resort"
We really liked the ocean and the beach was awesome, the pool was nice for our 3 year old. But!!, the rooms were filthy! The hotel it self was very old and ran down. We never felt relaxed in the room, it was that bad.. They showed us 4 rooms and none of them were clean.Genuine Expedia guest review
"Overpriced and Needs to be cleaned"
Customer service was decent but the explanation is a little unclear in regards to all of the amenities and everything you need with you to actually visit them. The elevator smell is very musty. The are spots within the hotel where there is no air conditioning outside of the rooms. Carpet is old and again has the sent of being moldy from a mixture of […] water and heat. Worst part was the room. Not clean at all. Immediately walked in to food and hair inside of the room. Stains on the bed sheets and bed spread and hair inside of the bathroom. Mold is all over the outside of the room. If you stay here look at the walls surrounding your oceanfront balcony. Carpet in the room needs to be replaced. The bed mattress itself is also very hard. Cracked floor and mirrors. The only positive thing I have to say about the hotel is the customer service (not housekeeping) was fairly friendly and the location was right on the beach with a nice view. Read moreGenuine Expedia guest review
No real issues...great location....but most things are looking outdated. The A/C works great but is really loud. Ice machines were not working on 2 of the floors of our buildingGenuine Expedia guest review
It was great no problems staff was friendly very enjoyableGenuine Expedia guest review
Not satisfiedGenuine Hotels.com guest review
Upon arriving one of the beds on our room wasn't even made and the cleanliness wasn't to our satisfaction and when we called they didn't want to change our bed sheets! We went to a much nicer resort for the same price. Wouldn't recommend to anyone!Genuine Expedia guest review
Nasty, broken down, dirty, trashy mess..so not happy with this place..I will NEVER stay there again. Obviously from the top down, no one cares about this place and it's appearance.Genuine Hotels.com guest review
"Needs to be upgraded"
The room was very filthy. The last night there the air stopped working. I was there to attend a wedding so I picked this place for convenience. Convenient or not, I have no plans to return unless some major upgrades are done. It doesn't look like any updates have been made done the place was built. The best feature was the water park. At least the kids […] enjoyed that. Read moreGenuine Hotels.com guest review
The only positive thing about this hotel is that it is right on the beach. Everything is old and dirty and our bed smelled like urine! It was absolutely horrible.Genuine Expedia guest review
"fun family getaway"
great hotel, tons to do on-site but lots in surrounding area. ocean dunes is older but well kept and clean. 1 bedroom suite was the perfect size for our family of 6 for a long weekend. i have no complaints!Genuine Hotels.com guest review
"horrible, absolutely disgusting"
The hotel was dirty, from the windows in the game room to the hotel room. The room smelled like urine and the beds where broken!!! If you have kids get them their shots before coming here or just spend a little more and go somewhere else!!!Genuine Hotels.com guest review
"Booking through expedia"
We were in a room a little set back from the rest couldn't see the sunrise because other balconies butted out and blocked the view. We wondered if this was because we went through special instead of the hotel. Also check in wasn't until 4. Thought that a bit ridiculous.Genuine Expedia guest review
"Great hotel close to the beach"
We had a great experience. The staff were all great. They were so helpful. We arrived early and check in isn't until 4pm but they let us get a parking pass early so we could enjoy the beach. They also let us get our ammenities package so we could enjoy the pool and such while we waited. They took down my cell number and called me when our room was ready. When […] we asked if we could conduct a Zumba event on the beach they were extremely nice and let us do it with little notice. The room was spacious and plenty of room for multiple people to stay. Read moreGenuine Expedia guest review
"it was great"
we were in tower 2 sercurity was great not a lot of traffic I rode mybike in & out no trafficGenuine Expedia guest review
We had a great family time with all of the great experience this hotel has to offerGenuine Expedia guest review
The staff was friendly and we enjoyed our stayGenuine Hotels.com guest review
"Close to beach."
Bathroom was dirty hair in the shower, hair on bathroom floor.Their was white stuffing on the bedroom floor.Sheets on the bed were stained.Genuine Expedia guest review
""smelly run down""
Our one night stay was terrible.We where suppose to stay at this hotel for a week but as soon as we checked into the room we were knocked out with the overwhelming smell of a dirty dog kennel. We tried to leave right away but they said we had to stay because we were going to be charged for the room even though we were unhappy with it. So we delt with […] it for the night and left in the morning. Read moreGenuine Hotels.com guest review
The elevator area smelled bad, dog poop was not cleaned fast enough or good enough. Room wasn't all bad but had to keep asking for towels. Location right on beach but had to drive to eat and do things...nothing in walking distance but a convience store.Genuine Expedia guest review
"bad hotel on the beach"
the service was very bad had to ask for towels had to ask to clean the room and to ask for cups for the coffee never changed the sheetsGenuine Expedia guest review
"Hotel for the desperate! Stinks!!"
Loved that I found a pet-friendly hotel when, at the last minute, I discovered I had to bring my dog along. Hotels.com made switching hotels easy, and I was delighted to find another beach-front hotel--one that allowed my dog, but if I had to do it again, I would have stayed off the beach rather than choose this hotel. It's cheap, tired and worn out. […] It stinks! Phone service and wireless internet connection were useless in the room making it very difficult for my stay. Starbuck is within walking distance..good internet connection. The staff can't keep up with the maintenance of the place, though they try. I wouldn't stay in this hotel again if it were free. Read moreGenuine Hotels.com guest review
"Will definitely be back"
Friend and I went for one night, wished we would have stayed longer. Staff was friendly, place was nice (more homey than ritzy) but we loved it! Will definitely go there again!Genuine Hotels.com guest review
Surprisingly bad. I am not a critique person and I have stayed in many hotels, local and internationally. The room was supposed to have ocean front view and instead got a side view, buildings front view. floors have trash all over in the common areas. I had to call housekeeping to bring towels, no cups or other condiments to make coffee (yes I am a […] coffee person and this is very important to provide). There was a hole in the wall and I was afraid some kind of creature would jump on me in the middle of the night. At the end of our stayed, while checking the drawers in the dresser, found panties that were not mine, totally disgusted!!!!I Read moreGenuine Hotels.com guest review
I took my three kids to the hotel for three day and they loved the fact that the hotel is sooooo close to the beach and the water park was also amazing. Great experience for us all. We will do it againGenuine Hotels.com guest review
I will never stay at this hotel again. We arrived on Friday evening and we couldn't get any wash clothes until Saturday evening. The hotel lobby told us they did not have any in the hotel and we would have to wait until the linen truck came on Saturday. We asked for towels on Saturday evening and they didn't have any of them either. We had to use beach […] towels after we took a shower. Another guy was in the lobby and he didn't have any pillows, towels, or wash clothes in his room. He was going to have to go out and purchase his own pillows, towels, and wash clothes. This was very awful. The room wasn't clean either. I will not stay there again and I wouldn't recommend this hotel to anyone either. Read moreGenuine Hotels.com guest review
"Older hotel on the water."
Not a bad place to stay but we didn't get any maid service even when requesting it. It's a little older and could use some updating but the location was perfect.Genuine Expedia guest review
"Served it's purpose"
My friends and I were in town for bike week. I had never been to the area so I didn't really know where to stay but this turned out to be a pretty good location. The hotel wasn't the greatest but the view from our room made it worth it. We could see the ocean and the festivities of bike week that were going on in our hotel. The hotel should be updated […] and more outlets added to each room. The air conditioning sort of worked, as well as, the toilet. Read moreGenuine Hotels.com guest review
"Customer service horrible"
I arrived at hotel thinking I was approved for a early checkin only to not be allowed to checkin until after 4pm to a nasty little corner room with a broken tv sitting on the floor, no towels and rags and a bed that looked like it had been slept in not to mention the refrigerator being nasty.Genuine Expedia guest review
It was ok. The parking garage was a hassel because there were no elevators to or from different levels. No carts for luggage so therefore we had to unload at the front doors near checkin and then go park the car. Room service took towels and didn't leave any so we had to call twice about that issue.Genuine Hotels.com guest review
"Avoid at all cost during Bike Fest!"
I think this hotel would be fine any other time. We were unfortunate that we needed a one night stay during the Atlantic Beach bike fest craziness. Thought we would be far enough south to avoid the mess, no such luck. Our room overlooked a parking area that contained at least 300 bikes. They rev'ed their engines and did burnouts all night. Had about […] an hour of quiet between 5 and 6 am then it stated again. Could not leave fast enough! As I said, think the hotel could be nice enough for a family stay but not at this time! Read moreGenuine Hotels.com guest review
"Good for the price"
There was no book, paper or anything inside the room that tells you about the hotel. it would have been nice to know rules, hours of amenties, dinning options onsite and what the hotel offers, had to adk questions for everything. Otherwise the room was clean, pet friendly and beautiful ocean view. It's a little drive from the main attractions in the […] area . Read moreGenuine Hotels.com guest review
Hotel staff was very accommodating. Location was great.Genuine Hotels.com guest review
Horrible - will never stay there againGenuine Hotels.com guest review
I really enjoy myself this was like a gift to myself I really love the resort and beach I will return again.Genuine Expedia guest review
"I will NOT stay again"
The filthiest hotel I have ever stayed in!Genuine Hotels.com guest review
"Ok but disappointing"
A little maintenance would go a long way toward improving the overall satisfaction of the hotelGenuine Hotels.com guest review
Slow elevators and only one cart available.Genuine Hotels.com guest review
"So if you like to live like a pig stay here."
me and two friends booked 3 rooms. now when we checked in at 6pm (which check in was at 4pm) they gave my room to another person and the reason was cause some one else was not happy with the room they got. so they change my room from a ocean front room to ocean view and tried to tell me it was an up grade because it was bigger. In what world do they […] live in, that looking at other hotel and see water off in the distance is better than sand and waves and nothing but open waters. Now once I got to my room due to being very tired just went to it to lay down and found the trash can was full of trash and food on the floor and bubble gum on the head board and also in my friends room had no towels and no tp . So if you like to live like a pig stay here. Read moreGenuine Hotels.com guest review
The location of the hotel was great, very nice looby and foyers, the oceanfront view was wonderful. We had a variety of restaurants to choose from and our checkin personnel was very helpful and nice. Our room was not too clean tho, we had hair on the pillow, in the tub and toilet. On the morning of checkout the front desk actually called us at 10:30 […] to see if we were still in the room then called a second time a few minutes later and hung up when I answered...needless to say we were gone before the 11am checkout time Read moreGenuine Hotels.com guest review
Looks nothing like pictures. Swimming pool was not as expected, lazy river &over kids pool areas not open. Rooms were decent, but linens &towels not clean well at all. Furniture was falling apart also..Genuine Hotels.com guest review
"Love the balcony view of the beach."
We had a good experience. Staff was very friendly and helpful. Room was clean but it is a older hotel. It does need some updating.Genuine Expedia guest review
"Very old needs to be updated"
Check in was horrible. They could not find my reservations. I had to call an Expedia representative to clear up the problem although I had a copy of the confirmation email with meGenuine Expedia guest review
"Give them a year.....or so"
The hotel is under construction. ...A LOT of construction. The water park isn't even open or built yet. Seems to be a tease to show pics and movies of people enjoying a water park which isn't even built yet. Room was somewhat clean. I was disappointed when I looked up in the bathroom and noticed the vent had to have at least 3 years of dust and lint […] in it. I'd say give this hotel a year to finish up the construction and it would be a nice place to stay....but with construction comes higher prices. Read moreGenuine Expedia guest review
Maid service was very little. Had no towels in our in room when we arrived, then the never changed out our towels the entire stay. Maid service was empty the trash can and that was it.Genuine Hotels.com guest review
"Loved our stay"
We can't wait to go back! Wonderful experience & loved breakfast at the anchor!Genuine Expedia guest review
"Stress free getaway"
overall everything was great. my husband and I were looking for a quiet getaway to decompress. The room could have been cleaner and housekeeping could have paid more attention to the needs of the room (we ran out of toilet paper). For the purposes we needed it was great. The staff was fantastic and very pleasant and helpful.Genuine Hotels.com guest review
"Customer service could use improvement."
The resort is a nice older resort. It was affordable and I did not expect 4 star accommodations. With a few improvements it could be nice. We ran out of toilet paper, had to request towels every day, and had to ask where to park as the parking is limited. Pets were not a problem. It was nice to see all the little dogs around.Genuine Expedia guest review
We stayed at this hotel a few years ago because of its price and location, and I remember the disappointment we felt when we walked into the room. It was very out dated and musty, we were directly above a maintenance area that was very loud, and we were having issues with receiving clean towels and washcloths, but because the hotel was right on the […] beach with an ocean view, we decided that we would stay. We recently booked a room at the Ocean Dunes this year after reading about the recent updates the hotel has made, and once again we were disappointed. There were cobwebs on the ceiling, the carpet was torn, the microwave had extreme burns on the inside, the refrigerator had rust around the bottom, the coffee pot was dirty, the room was dusty, the cable outlet was not secure to the wall, the beds were hard, there were coupon books in the night stand drawer (which I thought was a great gesture, but they expired in 2013), and yes, the room was musty. The hotel staff were great and very professional, the parking was very convenient, and access to the beach was very close and uncomplicated. We were able to get a oceanfront room this year, and the view was breath taking, but that does not make up for the condition of the room. I understand that when a hotel undergoes renovations, it can be a very costly undertaking, but if you are willing to commit to this type of project, its best to spend the extra penny to do it right, than to half do it, and suffer reviews like this. Read moreGenuine Expedia guest review
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