We booked a last minute vacation for 5 days and thought the hotel, its amenities and location were great. You could certainly see some wear and tear in the hotel but the room was clean and it serves our needs perfectly. With 4 kids we had plenty of room and and it was a short walk(100 yards) to the beach. The pool at tower II was clean and the kids […] loved the water park. The surrounding area was great with lots to do for a family. Overall we would definitely stay here again and would recommend it to others. Read moreGenuine Hotels.com guest review
Nice place, would go back. The only thing I could complain about is the a/c in the unit was not cooling off the enough. Went out & bought a fan, so we could cool off. The water park at the resort was awesome! Plus we got tickets for Wild Water & Wheels park at Surfside beach.Genuine Hotels.com guest review
Not impressed unclean, no towels, elevators don't work properly. Would not return!Genuine Hotels.com guest review
"great view, rooms need work"
Overall the hotel was okay, it wasn't really dirty but could use a good cleaning at least in the area of the hotel we were. My family and I were pleased with the location. Some staff were pleasant others did not even greet you when you walked in the hotel. It would be nice if the rooms saved for pet friendly would be a little bigger, I was also charged […] extra for pets than what was noted on here so check ahead of time for exact charges. It could use work in the area of service and cleanliness. Read moreGenuine Hotels.com guest review
"Don't let the reviews keep you away! Great hotel!"
I purchased a few nights at this hotel and then read the reviews and was not expecting much from my mini vacation but I was wrongly surprised!! This place was very clean and no funny smells. I was also surprised at all the amenities that were included!! We got free access to the waterpark and also free passes to a few off-site places. This place must […] have been remodeled recently because it was nothing like the horrible reviews I prev read. It was a wonderful getaway and I will be going back! Read moreGenuine Hotels.com guest review
"Good start of a good week"
I believe if you want to be unhappy you are going to find something to meet your need. And if you want to be happy you will also find things to meet that need. I have read so many horrible reviews on this resort. Some folks are only happy when they are complaining. The resort is not perfect by any means. It could use some updating. But it is in no way […] as bad as many of the reviews reflect. The ladies at the check in desk work really hard. When we checked in we were given the wrong room. The ladies worked to make sure that my family was in the oceanfront room that we were supposed to be in. I think the key is to remain patient and kind. I did that and the situation was taken care of. Had I been a rude jerk the situation would probably not have been taken care of. Now speaking of a rude jerk. The male manager who was on duty the evening of August 9 needs replaced. I believe his name is Steve. I witnessed Steve mistreat one of the ladies working the front desk. I believe her name is Andrea. No one deserves to be talked to the way he talked to her. And by the look on her face this wasn't the first time it had happened. Mr. Steve could take some customer service training from the ladies working the counter. The water park is very clean and well kept. The pool deck was clean. Beautiful view of the ocean. No issues with parking. We really enjoyed our stay. And Steve - take some lessons from your hard working employees. They deserve respect. Read moreGenuine Hotels.com guest review
"Very pleased with this hotel."
We were happy with everything about our stay. The staff was very friendly and helpful. Our only complaint is that the Internet connection was terrible.Genuine Hotels.com guest review
"Show some age"
It's time for some work on this place. We stayed in tower seven - ocean front. Like many MB hotels this is a place in need of work. Aging wall paint, light fixtures and poor wifi are among my issues. I can live with a lot but a clean room is a must. While I wouldn't call it dirty it wasn't perfect either. I wouldn't shy anyone away from here but there […] are better options. Read moreGenuine Hotels.com guest review
"Not impressed at all"
Hotel looked dingy. Hotel was not as expected from the advertisement. Old rusty stove. Towels weren't cleaned. Room didn't look sanitary. Odor in room.Genuine Expedia guest review
"Not bad for money"
Price included the Wild Water & Wheels Waterpark passes and this made it a very good value. The smaller waterpark on premise was small but nice and convenient too. This property is starting to really show its age. The was a Sands property and next door is a much newer and nicer looking Sands Resort.Genuine Hotels.com guest review
"Family trip to the beach"
Picked the Dunes kind of last minute, so we only ended up staying 1 night. Enjoyed this beachfront hotel. The staff was friendly and it is a great place to go particularly if you have young children. The on-site water park, while small, was perfect for my young children.Genuine Expedia guest review
it was a great stay next time I need to stay longerGenuine Hotels.com guest review
Rooms are dirty, Maid service is horrible. Most 15 year old kids do a better cleaning job than these people. Pay more somewhere else.Genuine Expedia guest review
very close to the beach ocean front rooms awesome 5 miles from the board walkGenuine Expedia guest review
"WAS NOT IMPRESSED"
View was awesome, that's about the only good thing that i can say about our stay. We arrived on motorcycles around three in the afternoon. After standing in line forever, about 40 minutes, was told that we could not check in til 4. Went back 20 minutes later to check in, stood in line for another 45 minutes, finally got to check in at four forty five. […] Got to the room, went to take a shower, there was one towel. Called the front desk twice, after 45 minutes finally received towels, showered was drying off, found a hair that was definiately not mine. The same long hair was also all over the night stand, mold around the caulk in the shower, pain peeling off the ceiling in the bathroom. Will stay here again... Read moreGenuine Hotels.com guest review
"Not a Clean Place!!"
Not please with the Hotel.. Over Crowded and not Clean.. Hotel needs a Mak Over. Very Old features and not clean.Genuine Hotels.com guest review
First, our room wasn't ready at the,ir 4 pm check in time, the wait/line in the lobby were extremely long. After we checked in, around 4:30, we got stuck in the elevator, the elevator went to every floor and did not open but kept going up and down the floors until another guest started pressing the open door button and the elevator finally stopped on […] one of the floors where we then had to take the stairs. Our room was pretty nice and clean. When we went to get our bracelets for the water park, that line was long as well. The hotel was located on the beach, but not in walking distance to any of the stores. The hotel has a restaurant and store there but was not what I was looking for. Read moreGenuine Expedia guest review
"Not pet friendly."
The staff were not accommodating. Switching our room for their mistake and charging extra for the so called upgrade.Genuine Hotels.com guest review
Hotel was dated. The furniture was ok but walls and ceiling had bubbled up from moisture. Carpet needs replaced. On a lighter note water park for kids was excellent at adjacent sister property..sand dunes..end up staying additional night there. It was a much better experience.Genuine Expedia guest review
"Not as nice as ad appears. Would not stay again."
Stair wells smelled terrible. Smoke detector started beeping at 4a.m. Fireworks right outside out unit 10 til near midnight each night. Too loud and rowdy with people slamming doors and yelling til wee hours of the morning. Only good thing about the place was the water park. Spent three nights, spent nearly $1,000 dollars and DID NOT GET MY MONEY'S […] WORTH. Would not recommend or stay here again. Read moreGenuine Expedia guest review
"report of poor staff and communications-----------"
when we arrived, we were early as others, but they kept giving others there rooms before us------------the room was not as expected----the staff at the pool side bar look like they were mad at the world--like we were doing them a favor being there----sat am they came to clean up and they said they were out of towels, hand towels and wash clothes,,, […] they would bring them by later--we left approx 3.30 that afternoon to go eat and go on casino cruise.... as we left we saw one of the housekeepers, they said they would leave what we needed, we also told them we were almost out of toilet tissue...........when we arrived back at our room, approx 1.45 am sun morning, we had none of the above, so we had to go downstairs to get what thay were suppose to do---------we will never go there again-----------or refer them -----------terrible------------------------------rated DDDDD------------------- Read moreGenuine Expedia guest review
"cheap oceanfront hotel"
we booked about 4 days in advance, so we didn't expect much. the room we got was ok, the carpet felt a little greasy under our feet, the entrance and common areas smelled weird and the fixtures in the bathroom were dirty (I'm a maid and polishing faucets is an important detail). the view was awesome however, especially for what we paid. otherwise, it […] was kinda gross and shabby. don't bother with the breakfast buffet, either. Read moreGenuine Expedia guest review
"Would NEVER stay again"
The room was dirty, smelled like wet dog, mildew on the ceiling. Just overall dirty. Beds were very uncomfortable, we never even pulled the covers back, just put our blankets on top and slept on top of them. There was one perk you get tickets to wild water and wheels, we had a good time there, but that was the only benefit. On location waterpark was […] for small children mostly. Save your money. I was very disappointed paying almost $200/night for such a room. Read moreGenuine Expedia guest review
I read many negative reviews about this hotel and I took a chance! It worked out as I stayed in tower 1 which wasn't right on the beach but close enough. The room wasn't new but i was spacious and had everything I needed.Genuine Expedia guest review
"A really big place..."
I enjoyed the fact that we didn't have to go anywhere else. Restaurants and activities were right there.Genuine Hotels.com guest review
"We really loved it"
We wanna thank all the staff for being so amazing! They helped us with any problem immediately. They to me went above and beyond to make sure we were happy and comfortable.Genuine Expedia guest review
Really enjoyed the stay @ ur hotel. It was the first time. One of my daughters come the the beach every year she loved it. Also the tickets to the park were the highlight of the stay. However towels for the room was a big issue along with the timeframe we got them. Overall the stay was great & we are looking forward to the next visit.Genuine Expedia guest review
"Great staff and waterpark but junky rooms"
My family stayed here one night (before heading up the coast to a rented beach house). We chose this hotel bc we have a 1 1/2 year old who we thought would enjoy the waterpark. The location is great and the waterpark was small but fun for a small child. All of the staff at the hotel, restaurants and waterpark were very nice and helpful. The reason for […] our low score is the rooms were NOTHING like the pictures advertised. There was paint peeling off the ceilings, our balcony door did not lock, our tub did not drain and overall the room was very rundown. As we checked in there were two others who were demanding their money back bc the rooms were not at all as advertised. We decided to stay bc it was a one night stay for us and they were cheap for the location but we would have been very disappointed if this is where we had been staying for our entire trip. I think if going in you know the rooms are low quality and don't plan to spend much time in your room and just want a cheap oceanfront location for the beach, waterpark and shopping then this may be an ok option. Read moreGenuine Expedia guest review
i loved the location. the staff was very friendly. this was my first time staying at a pet friendly hotel (even though I didnt have a pet) . i saw a few dogs but didnt hear them or see much of them. They had lots to do for the kids. Loved having access to a game room and also to the hotel next door.Genuine Hotels.com guest review
I was not satisfied at all with the cleanliness of the room. The bathroom appeared to have not been cleaned in a while,it was a big hole in the bottom of the bathroom door,wallpaper starting to peel off the wall behind the door.The swimming pool was VERY nasty, I did not see maintenance cleaning the inside of the pool once!!! To say the least I will […] NOT be staying again!!!! Read moreGenuine Hotels.com guest review
"Decent hotel on the beach"
The hotel was decent, the lock on the balcony door did not work and the room could use a paint job and some ceiling patch work. The air flow is not so good in the bathroom.Genuine Expedia guest review
"Nice for the price"
Reasonable priced. The trash can for the bathroom was not emptied, however other than that it was great. Had a side room and had a nice ocean view. large complex offer alot of amenities.Genuine Expedia guest review
My family and I had a great time. The only dissappointment was that one of the water attractions was inoperable. But overall a great experience.Genuine Hotels.com guest review
It was ok. We have stayed there before about 8 years ago and it's went downhill since then. Things just seems so dated. The rooms needs some updating. The elevators would skip floors. Also the pool area was nasty. I also didn't realize it was pet friendly. Won't stay there again.Genuine Hotels.com guest review
Overall the stay was good, good beach access elevators could use some work, would have been nice to know about the parking deck when we checked in to avoid the first night parking aggravation.Genuine Hotels.com guest review
Front desk staff rude and acted as if they did not know there jobGenuine Hotels.com guest review
"Blood on sheets, disgusting!"
There was blood on the sheets and pillow case. When I called the front desk it was like 20 questions about the sheets. Then took over 30 minutes to revive the sheets and didn't even pick up the old ones.Genuine Expedia guest review
"Diamond in the rough O"
Didn't smell very good. Carpet needs replacing. Spider webs hanging from lamps in hall way. Not enough towels. Linen on one of the beds had a minor stain on it which caused my family to sleep in the truck for the entire stay. This hotel needs some serious attention to detailGenuine Expedia guest review
"Nice hotel in a great location along Ocean Blvd."
Our family wanted a hotel on the beach with a pool, that's close to many things in Myrtle Beach. Ocean Dunes provided these wants. I also enjoyed several amenities that the hotel provided free of charge, Lazy River at Sand Dunes and other discounts on activities. The pizza that we ordered from the onsite restaurant was delicious and it was nice to eat […] in our room so that we could go back out to the pool. Read moreGenuine Expedia guest review
"Perfect view of the ocean."
The room was damp...not from the ocean. The room had an odor that smelled old and musty. The elevator did not work properly. The pool was not clean. We stayed on the campus at the other resort snd had a much more pleasant experience. We will come back but not ar the Ocean Dunes.Genuine Expedia guest review
The hotel location is fine but the hotel itself could do a lot better. I dont have a problem with older hotels but this hotel wasn't clean. The hallways had trash in them and had a bad smell but the room itself was clean.Genuine Hotels.com guest review
room smelled, old. paint coming off the ceiling, oceanfront doors very dirty and looked like someone tried to clean them with grease couldnt see through them. tv kept going off. very old not impressed at allGenuine Hotels.com guest review
If you want to have room to breathe on your vacation while still accessible to the action on ocean boulevard downtown this is the place. I loved the fact that there were no beach crowds to fight. I also travelled with my dog and they were truly pet friendly. There seems to be some areas that need completion and some of the areas for refreshments were […] closed while we were there. I will return with my family and recommend it to others for the value and comfort. Read moreGenuine Hotels.com guest review
The room were very small and not clean. The was also a odor in it. Management was not professional. I will not stay there again. Not satisfied at all.Genuine Hotels.com guest review
It was not clean at all my feet even got black from walking on the rug it was not worth 1700 of my moneyGenuine Hotels.com guest review
"Won't come back....a dump place"
I can not say anything possitive about this place I won't recomended to no one to stay here!!!! They are only looking for your money!!!! Management dont care about the guests!!!!! The place en general Sucks!!!!!!Genuine Hotels.com guest review
I booked 5 Oceanfront Rooms for a buisness trip. 2 of those rooms were not Oceanfront but in villas across the parking lot. When we went back to the desk they told us there were no more oceanfront rooms...so why am I not reimbursed the difference? Also one of the rooms did not have any towels and the front desk said they did not have any at that time...that […] the truck has not delivered them yet. One of the guys emailed the coorportae office and received no reply. We will not book there again. Read moreGenuine Hotels.com guest review
"Great stay and comfortable"
I enjoyed the location and amenities. The beach was clean and not crowded. I loved the gym. It was very well maintained and a lot of equipment.Genuine Hotels.com guest review
"Not as great as it looks"
Very disappointed about the room and how run down the hotel looks. Not taking time out to up date from rugs lifting up from floor, wash cloths and towels with holes in them, top sheets stains and pillows stains , oh yea tub was never cleaned..Spoke to customer service and was told I had to request that the linen to be changed and tub to be clean. After […] I spoke in a nasty tone that's when suggested that they are sending up housekeeping. But I still went out and brought bug spray, Clorox wipes and lysol disinfectant spray cause I still felt I was in an unclean environment. Read moreGenuine Expedia guest review
"Not a Place to stay"
Had to ask for towels and washcloth everyday; Air only worked part of the time; room was not swept or the Sink Cleaned are whole stay. Needed help with my car; clerk at the desk said they could not call anyone to come; we had to go loook up a place to come(which that auto shop did right away. the outside hallway had trash that was not picked up are […] whole stay. Read moreGenuine Expedia guest review
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