Maid service was very little. Had no towels in our in room when we arrived, then the never changed out our towels the entire stay. Maid service was empty the trash can and that was it.Genuine Hotels.com guest review
"Loved our stay"
We can't wait to go back! Wonderful experience & loved breakfast at the anchor!Genuine Expedia guest review
"Stress free getaway"
overall everything was great. my husband and I were looking for a quiet getaway to decompress. The room could have been cleaner and housekeeping could have paid more attention to the needs of the room (we ran out of toilet paper). For the purposes we needed it was great. The staff was fantastic and very pleasant and helpful.Genuine Hotels.com guest review
"Customer service could use improvement."
The resort is a nice older resort. It was affordable and I did not expect 4 star accommodations. With a few improvements it could be nice. We ran out of toilet paper, had to request towels every day, and had to ask where to park as the parking is limited. Pets were not a problem. It was nice to see all the little dogs around.Genuine Expedia guest review
We stayed at this hotel a few years ago because of its price and location, and I remember the disappointment we felt when we walked into the room. It was very out dated and musty, we were directly above a maintenance area that was very loud, and we were having issues with receiving clean towels and washcloths, but because the hotel was right on the […] beach with an ocean view, we decided that we would stay. We recently booked a room at the Ocean Dunes this year after reading about the recent updates the hotel has made, and once again we were disappointed. There were cobwebs on the ceiling, the carpet was torn, the microwave had extreme burns on the inside, the refrigerator had rust around the bottom, the coffee pot was dirty, the room was dusty, the cable outlet was not secure to the wall, the beds were hard, there were coupon books in the night stand drawer (which I thought was a great gesture, but they expired in 2013), and yes, the room was musty. The hotel staff were great and very professional, the parking was very convenient, and access to the beach was very close and uncomplicated. We were able to get a oceanfront room this year, and the view was breath taking, but that does not make up for the condition of the room. I understand that when a hotel undergoes renovations, it can be a very costly undertaking, but if you are willing to commit to this type of project, its best to spend the extra penny to do it right, than to half do it, and suffer reviews like this. Read moreGenuine Expedia guest review
Hotel is kind of dated and not well maintained. Rooms smelled musty. Indoor pool was green. Outdoor pool was nice. Front desk employees extremely nice and friendly.Genuine Hotels.com guest review
"Not terrible: you get what you pay for"
It's priced like a 2 star hotel and you get what you pay for. It's conveniently located and they have a convenience store, pizza place, breakfast place, bars, etc. all on site. The rooms are pretty average. We had no wash clothes or hand towels in the room. Of course you can just call the front desk and I'm sure they would send some up. My wife and […] I are very easy going so not much bothers us. Just know that it's a very average hotel that needs a lot more maintenance and upkeep than it's getting. Read moreGenuine Hotels.com guest review
"Nice older Hotel on the beach"
All employees were friendly I have stayed here several times in the past years, It is in a great location with a wonderful restaurant close by the River CafeGenuine Expedia guest review
I read the reviews and they was not all good, but my family and i had a great time. The staff was good. The price was good. We had a great time.Genuine Expedia guest review
It was great staying at Ocean Dunes especially because of the ocean views from the balcony. The hotel room was clean enough, but the carpet was disappointing. It seems very old and needs to be replaced. that's all....Genuine Expedia guest review
"Nice and close to beach."
Nice weekend stay. Will visit again. Room was comfortable. Staff was great. Location was nice. We loved walking on beach and afternoon walks on the sidewalk.Genuine Expedia guest review
This location is fine for college students looking to get to the beach for the week or a weekend. Not for families or for people like myself who travel alot and are used to clean rooms with decent amnetities. The room was not very clean, few towels that were thread-bare, and the odor in the room was very unpleasant. Plus an "oceanview" room was defined […] as being able to lean over the balcony to barely see the ocean. My room had a "large dumpster view" right below the room, which might have contributed to the smell. Would not stay there again. Read moreGenuine Hotels.com guest review
"Ehh... It was cheap"
I guess it was ok for the price I paid. Unimpressive.Genuine Expedia guest review
"Nice hotel close to the beach"
It was nice we have a good time. We saw a lot of different things. Walking on the beach was nice and good weatherGenuine Expedia guest review
"Nothing to Brag About / Great Location"
Nothing to write home about. Decent overnight stay. Hotel is aging and needs some renovation work. But, the hotel is in a good neighborhood and close to the Outlet stores & RestaurantsGenuine Hotels.com guest review
"Close to beach"
Close to dining and away from the crowd closer to downtownGenuine Expedia guest review
Towels were missing when we got there, its a little far from the life of myrtle beachGenuine Expedia guest review
"If you plan on sleeping, this hotel is NOT for you"
The hotel is outdated, but our room was clean and for the off-season price, it worked out ok. HOWEVER....the noise level at night time is ridiculous. This was off season and we had to call the front desk 4 times in 2 nights, because of the people running up and down the hall, banging on doors, screaming, etc. The first night the clerk pretty much said, […] there is a ball team here...they are loud...I'm not doing anything about it. The second night, they did send security up twice...to no avail. I can't imagine how loud it is during peak season.....good luck! Read moreGenuine Hotels.com guest review
"Had a really nice girls weekend"
We really enjoyed our stay. We almost cancelled due to the terrible reviews of this place. I wasn't expecting much, so when I walked in and found a beautiful , spacious room (with two bathrooms-WHAT) Our room was really nice. We had a one bedroom suite in tower 2. We had a nice view of the ocean. Had soft and firm pillows. a nice little (FULL) kitchen […] area equipped with a mini four eyed stove, oven, toaster, mini fridge with freezer, glasses, plates, pots, pans, AND a blender :) Our room was mostly clean. There were some type of crumbs on the chair in our room, but that wasn't a big deal..I wished there was a hot tub in our building. I think my favorite part about this room was that it had a bathroom and a half. Two toilets, two sinks, and a regular bathtub. AWESOME! The hotel seemed to be centrally located. Everything that we needed was close. While at the beach we took the recommendation of the clerk and got pedicures at the best place in town. It was called Couture nails and it was in the bilo shopping center not far from the hotel. It was the BEST I have ever had. Back to the hotel. If there was something that this hotel could work on It would be the moldy smell that we experienced in our room and Housekeeping could be a little more respectful and knock on the door vs. just opening the door when someone is getting dressed! We really enjoyed our stay. It was a really nice trip. Don't let the negative reviews stand in the way of a great deal or a good time! Read moreGenuine Hotels.com guest review
Felt like a regular Large hotel with a pool, don't understand the high resort feeGenuine Expedia guest review
If you are looking for ultra classy, white glove...This isn't for you. If you are a relaxed , laid back type who enjoys a few dogs, gorgeous beach front and clean yet lived in environment ..... This place is for you. We are grateful to ocean dunes for being the only hotel, on the beach , to allow our Great Dane! I wish more places were this accommodating […] . Read moreGenuine Expedia guest review
We were placed in the older of the two buildings and it was disgusting! Beds were swayed, the ac was like a freight train and everything was from the 60's....including the nasty microwave. We requested to move to the other newer building and they were able to accomodate us with an upgrade fee but then the hotel staff charged my card 2260.00 instead […] of 22.60 and my account was overdrawn and blocked for the weekend! The "newer" room was tiny but clean. Disaster weekend! If you book through a 3rd party, make sure you know which property you are paying for. Totally paid too much for this hotel! Read moreGenuine Hotels.com guest review
The only thing this hotel has going for it is the fact that it is oceanfront. The rooms were old and run down. The hot tub closes at 8pm on a Friday night. I was woken by staff at midnight and made to move my car (after verifying earlier in the evening that I had parked correctly) to a parking garage on a sister property. Staff was not helpful and management […] called me back initially but never resolved any issues. Stayed at 6 hotels during this trip and this was by far the worst and ironically highest priced. I would not recommend staying here. Read moreGenuine Hotels.com guest review
"Over All Review"
Need to update rooms and exterior hallways!Just because your on the beach,I dont think the price equals the rooms and service.Genuine Hotels.com guest review
This hotel is definitely in need of renovation. The mattresses are very old and uncomfortable. I didn't have wash cloths or hand towels until 10:30 am (not in room when I checked in). I had to go downstairs to desk to get plastic bag for ice bucket. Tiles are cracked in floor. Toilets run occasionally for no reason. I will not stay here again and would […] not recommend to anyone. Read moreGenuine Expedia guest review
For the price it was good. I believe it is an older hotel and it needs some updates. It was cold while we were there and there were big gaps around the door where the cold air could come in. When we got there the room was freezing and there was a bit of a musty smell. The heater did work very well though. Loved having an oceanfront room and having breakfast […] on the deck. Was worth the low cost. Some housemaids were excellent some not so good. We were there for a week. Read moreGenuine Hotels.com guest review
overall good !!Genuine Hotels.com guest review
"Not what we expected!!!"
Had to move rooms first night...Dirty...floor not vacuumed....tables not dusted...beds half made...no towels...no soap...no tissue...no coffee or cups. WILL NOT GO BACK!!!!Genuine Expedia guest review
Fantastic location and reasonable prices, but this hotel is very out-dated. The bathroom ceiling had a leak directly above the toilet that made for some very unfortunate dripping incidents, but since we checked in after midnight, the trouble of having to switch rooms just seemed too bothersome after being in a car for hours. (Also the fact that the […] check-in desk in the Dunes section of the hotel closes at 11:30, meaning we would have had to drive back over to the Sands' check-in to rectify the situation.) Another odd point was that it looked as if they had installed new, wall-mounted flatscreen televisions in their rooms, but left the old, clunky TVs just sitting on the floor, pushed off to the side. Overall, for the price and location, it was just fine. If you're looking for a more up to date hotel, this might not be the place for you, though. Read moreGenuine Hotels.com guest review
"Very Bad and disappointing"
This place was not clean, the water was bad, if i were you i would'nt stay here, it was'nt worth the money at allGenuine Expedia guest review
"Nice for a small get away!"
I thought the hotel was rather nice. Its quite a large resort. Its really not too far from things. The only recommendation is for the staff in the main office to be more friendly. The staff is kind of blah and they do not really show great fullness for you checking into the resort. The room was clean. All of the amenities are great! I wish the indoor […] pool was open a little later. Read moreGenuine Hotels.com guest review
We came to town for a concert and just a little get-away. Found this on Expedia and thought we couldn't beat the price, especially for ocean view. We could see a sliver of the ocean from our window, but we weren't really there for that anyway. And it was nice enough to be able to put our toes in the sand when we walked out the door. Nothing extravagant […] here, just some beds, tv, mini-fridge, microwave and a bathroom - all we really needed. Read moreGenuine Expedia guest review
Had to ask for toilet paper no shampoo in shower, cups were not replaced.Genuine Expedia guest review
Stayed at Ocean Dunes plenty of times over the years. Always have good deals for military. Great waterpark in the summer.Genuine Hotels.com guest review
"Good for the Money"
It is an old building and the rooms are outdated, but it was clean, comfortable and our room had an ocean front view. We did not like dealing with the Time Share sales person in the lobby.Genuine Hotels.com guest review
Room was dirty and we was given a partial view of the ocean and not full like it mentioned when I booked it.Genuine Hotels.com guest review
Overall the hotel was good. Other than having no toilet paper in the bathroom the room was nice! I only needed it for one night and it was perfect. The location is very central and not far from many of Myrtle Beach's most popular attractions! I'd stay again.Genuine Hotels.com guest review
"Poor value, disappointing attitude"
As a provider in the hospitality industry it amazes me when staff fails to welcome guests. As we approach our room trash lines the entry way. We enter to find cracked tile, hair on the floor along with dirt. As we journey into the bathroom we find no towels, decaf coffee no regular and no cups. A trip to the lobby reveals other guests have similar issues. […] One guest had tried 2 exchanges with no success. On the second morning our shower produced no hot water. A call to the front desk brought a disgruntled technician who failed to wait as we dressed to answer the door. No hot water heater was in the room so apparently she was going to instruct us as to how to turn the faucet on??? On leaving no mention was given about the establishment's performance and when I asked for the manager's name and email the first employee did not know his name and he had not been available on what would be the busiest weekend all winter in Myrtle Beach (Marathon week). A return to the desk and I received an email address which when I wrote an email bounced back as undeliverable. Obviously they don't want emails direct to management. I strongly recommend people stay away from this establishment. Not only is it unkempt but they don't seem to care about their guests. The restaurant was empty and we opted not to use the pool for fear of what condition it was in based on other findings. Read moreGenuine Expedia guest review
"Surprised how disappointed I was"
From the pics this hotel looked nice an all the extras that was offered seemed amazing. Once I got there it was shocking how bad it really was! Black mold in numerous places in the room, indoor pool an spa closed, broken ice machine, 2tvs (not a good thing) old tv had a remote an was plugged in. the flat screen mounted on the wall worked but didn't […] have a remote so we had to choose one, cold water for one day (unpleasant shower!), the appliances were old an rusted, no coffee packets to make coffee- but there was a pot!, I called house keeping for towels an they never came, the location seemed to be lower class area an the lobby smelled like cat feces, the hotel staff were very rude an short, the wi fi didn't reach to the rooms so u had to be in the lobby to connect! The only plus was the bed was half way comfortable?! An the view of the ocean was great! Read moreGenuine Hotels.com guest review
The heat didn't work the first night. We called it into the front desk on the second day and the maintenance guy came right away and fixed it. The toilet ran, we called it in and the repairman came right away. But it continued to run after that. Overall, I don't think we'd come back to this hotel since there are many more to pick from.Genuine Hotels.com guest review
The room was dirty. Only had 2 towels when booked for four people. Furniture and beds were old. Called the front desk to get more towels around 4 pm and were told we would have to wait until cleaning staff came in to work in the morning of the next day. Front desk was rude. I have stayed here before without problems, but booked through hotels.com this […] time and did not have a good stay. Read moreGenuine Hotels.com guest review
I enjoyed my stay the only problem i had was there wasn't enough towels in the room. When i went downstairs to get more they were out. So to be on the safe side take your own towels.Genuine Hotels.com guest review
"On the beach"
The view from my room was great. Room was good. Service can be lot better. Not very happy with the condition of the bathroom.Genuine Hotels.com guest review
"The Hotel room was not up to par."
When I arrived at the hotel the staff was not that friendly. When I got to the room it was not ready but it was given to me and I still can't understand that. Once I got in the room the bathroom was not fully cleaned. There was used soap in the shower and hair all over the floor and sink. There was a dead roach in the sitting room and the water temperature […] was awful. I had to call and report it twice before anyone came to check it out and then I was told it was fixed but the water was still too cold to shower in. If I wasn't tied to the reservation I would've left. I called the front desk to complain about the service and I was told to call another number because she couldn't take my request. I called for towels and wash clothes after being there for almost 20 minutes because there was none in the room and I was told that housekeeping was gone and to come get it but the guy has literally just walked out of my half done room. I will never ever stay there again or recommend them to anyone. Read moreGenuine Expedia guest review
Great experience!Genuine Hotels.com guest review
For a resort hotel, it was awful. After a long day I came back to find that the bedspread was thrown over an unmade bed, in the morning they left me with no towels, jus 9 wash cloths!!! No drinking cups were replaced, and this was in the off season, how do they handle the crowds in the summer!! Staff did not seem concerned about my problems. Never again […] will I stay here. Read moreGenuine Hotels.com guest review
"Make sure you read the fine print!"
We arrived not realizing there was a $50.00 pet fee. You must click the fine print at the bottom under the policies and details for it to expand to tell you the fee is $50.00. The receptionist did not want to help us after I explained we didn't know we had to pay this. Instead she said very rudely you have to call Expedia and deal with them. We finally […] gave in and paid the $50.00 so we did not have to turn around and drive home. Once we made it to our room, we discovered there was no toilet paper in the room. When we went down to get some, the lady at the desk only gave us one roll. And there were other people at the desk complaining about their rooms. The floors were dirty in the room. The bathroom floor had hair on it from the previous guests, and the toilet appeared to have not been wiped down properly. The shower drain was clogged, and the shower head was at a height fit for a ten year old kid. The entire hotel was run down. I should have taken a clue from the other reviewers. The only plus was that we could bring our pets, but for over $100 (winter rate!) we could have stayed at a newer hotel with a free breakfast buffet and nicer staff. I wouldn't book this hotel again. It was a waste of money! Read moreGenuine Expedia guest review
"You Get What You Pay For"
The hotel was below my expectations. My non-smoking room smelled like a sewer. The dresser looked like it was salvaged from an alley somewhere. The heater did not work, so I woke up shivering. I was hestitant to sleep in the bed, use the toilet, or the shower due to concerns about cleanliness. My room was next to the maid closet, the condition of the […] closet were poor and it served to validate my concern of cleanliness of my own room. I did not use any of the amenities, so I cannot rate those. I've stayed in quite a few hotels, this one ranks as one of the lowest. The only good thing I can say was the front desk staff were nice and professional. Next time I'm in Myrtle Beach, I'll pay a little extra and get a nicer hotel. Read moreGenuine Expedia guest review
Very nice. Only complaint was no washcloths. The price was fantastic. Oceanfront room, room was a nice size. Very impressed forthe price I oaidGenuine Expedia guest review
"night time at hotel"
somebody tried to get in our room while we were there. Called manager and never heard back from him. very disappointed in that.Genuine Expedia guest review
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