"Hotel could use an upgrade"
I liked the garden style apartment design, but the unit I stayed in was in dire need of upgrade. Lots of peeling wallpaper, and alarmingly, a deadbolt that had been ripped clean off the door. I slept with the desk and chairs propped up against the door. Also, just for travelers to be aware, there's no chance of early check in. not that it's required, […] of course, but when I get In early I do appreciate those hotels that are flexible with check in times. Read moreGenuine Hotels.com guest review
"Worth the money."
Great extended stay hotel with very friendly staff. Breakfast was always good and filling. Supper was a happy coincidence 4 times a week. The only downside was the extremely used living room couch. Great value.Genuine Hotels.com guest review
Do to a gas leak my room that was reserved was not available. Staff was extremely helpful and resolved the problem quickly. Once reserved room was available, we were promptly switched to the correct room. Fixtures were slightly dated and well used but extremely clean. At night the area is well lit but could use more parking. Still a great experience […] with the hotel and would recommend hotel to anyone looking for a getaway or family vacation. Read moreGenuine Hotels.com guest review
It was just one night but everything was great and comfy. Moreover, we were very impressed about the clever layout of the apartment.Genuine Hotels.com guest review
"Family visit in El Paso"
Property is a bit dated. Hotel employees super nice. Room was very clean. Conveniently located close to airport. Breakfast is included and there was always plenty. They never ran out of anything. Could use new carpet & paint in the near future. We were extremely pleased and will stay again!Genuine Hotels.com guest review
Nice place -- good value. Included a free dinner which we did not expect. Both the dinner and the breakfast were just okay, but one should not complain when they were gratis.Genuine Hotels.com guest review
"Hire new cleaners"
Room service is horrible! Front desk is very nice and attentive. Location and layout of the hotel are ideal.Genuine Hotels.com guest review
"grate for bussines or rest."
Confort and quite, ideal for family in double room.Genuine Expedia guest review
Great staff! We stayed for five days, and we enjoyed the experience. If you are planning on staying for a few days, this is the place to stay at! The in room fridge and stove really made this place feel more like home.Genuine Expedia guest review
Great place and location good for business.Genuine Hotels.com guest review
Hearing noises. The floors wer stained and dirty. Chairs torn. Need major updatesGenuine Hotels.com guest review
"Good for warm bed and hot shower but old overall"
This room served its purpose of a good nights sleep and a hot shower. The unit was large but the furniture was very tattered and worn. Again good for the night but wouldn't want to stay there long term.Genuine Hotels.com guest review
"Visiting family over holidays"
Staff and facilities were wonderful. We didn't realize the place was fully loaded with all the comforts of home until we got ready to check out yet we all felt right at home. The free hot breakfast was awesome. We will most definitely be returning on our next family gathering. Thank you for making our stay so comfortable.Genuine Expedia guest review
We had a great time. our event was at the hotel conference room so we didnt have far to go! could use some TLC, paint and some upgrades, but niceGenuine Hotels.com guest review
"Sweet all-suite hotel next to airport and hwy"
Spent the night while driving cross-country. Hotel was perfectly fine for a good night's rest on the road. The hotel was a complex of separate buildings so the rooms felt more like little apartments and included full kitchen. The bed and pillows were surprisingly very comfortable (almost comparable to the Westin beds). The rooms did feel a little dated […] and older, but for the price, no complaints and everything was clean. I would stay here again anytime in El Paso. Read moreGenuine Hotels.com guest review
It has a appartment style and feel to it. Very nice!Genuine Hotels.com guest review
Nice room, walk in shower but no place to rest your soap or shampoo. Decor very dated.Genuine Expedia guest review
We would stay again It was close to where our kids live and convenient to airportGenuine Expedia guest review
The staff were really friendly and helpful,the room had everything you need.I would recommend.it to everyone.We live in the same town as the hotel.Genuine Hotels.com guest review
"roomy and cozy suites"
Very nice and comfty! The staff were very friendly and helpful. The atmosphere was quiet and safe. Family friendly. Very clean inside and out. Highly recommend.Genuine Hotels.com guest review
"Nice, we'll-located hotel with great staff."
A couple of updates are needed (bathtub, carpet), but they aren't deal breakers, thanks to great location, good price, and excellent customer-oriented staff. We will be back.Genuine Expedia guest review
It was greatGenuine Hotels.com guest review
The hotel staff was accommodating to my request....the hotel is a little dated but it looks like they are working in updates throughout the hotel...had a nice stay while doing business in El PasoGenuine Hotels.com guest review
"In need of a touch up but you cannot beat the spac"
I have stayed at this hotel before and opted for the two story loft. This hotel is not in great shape and the pictures make it seem in better condition than it actually is. That being said, the space in the two story loft is great. The kitchen is lacking in things you may need to make meals but I loved the happy hour, the Direct TV in the rooms and […] the beds were nice. I very much dislike having to go up the stairs with heavy bags which you will have to do if you book a loft. Read moreGenuine Hotels.com guest review
"A Good Stop..."
Overall a good place to stay. I thought the hotel staff were terrific; very friendly and helpful. The room was spacious and comfortable; terrific bed! Some will complain because the hotel needs some refreshing. Yet all of the major items worked fine; some might be turned off by some "tired" and worn surfaces. The closeness to the airport -- at the price […] -- could not be beat! I would recommend Chase Suite Hotel! Read moreGenuine Hotels.com guest review
"Great place to stay"
We felt like we were at home. We stayed 10 nights and the hotel more then lived up to the web page. Great location, close to our son's home and the Amy base made it very easy to see him and his wife. Can't want for our next trip we will stay there again.Genuine Hotels.com guest review
Very nice room. Had a great stayGenuine Hotels.com guest review
"Hotel In Best Part of El Paso but lacks Comfort"
Walls old and dingy. Wall Paper coming off walls. AC extremely noisy. maid service left hair in tub and shower both days. Towels smelled moldy. Carpet seems and carpet very rough no padding. Couch Very uncomfortable. Main Door screws were coming off deadbolt, and main lock would not turn to lock from inside. For an Old Marriott Residence INN, it has […] gone down hill and I will never stay there again or recommend to anyone. Read moreGenuine Expedia guest review
The staff were very accommodating! We had a problem with the a/c unit in our room and we were able to switch rooms immediately with no hassle. The staff are very courteous.Genuine Hotels.com guest review
"A nice place to stay"
We stayed here while visiting El Paso/Juarez, which was a bit of a drive. But it was quite a nice place to stay. The staff was super friendly & attentive, the grounds & rooms were well maintained. And the lay-out of the room suited us well and was quite comfortable, especially the well-designed kitchen. They have a happy hour/BBQ most weekday nights, […] which was well-attended. Plenty of kids were splashing in the main pool, while the adult pool was a short walk away. Plenty of restaurants nearby too. And it was a good starting point to tour the Mission Trail. The hotal seemed to cater to those visiting Fort Bliss, and many families were there. A happy place to stay! Read moreGenuine Hotels.com guest review
Everything was great from checking in to checking out. Had to call for help with TV and more towels and they everything was taken care of so fast!! Respectful staff. Everyone I encountered that worked there had a smile on their face. Definitely would return and recommend it. It was nice to have a fully equipped kitchen to cook also.Genuine Expedia guest review
Stayed hear 3 night and loved it. Clean rooms nice size. Friendly staff lots to do and easy to get to around the hotel. Loved the breakfast and drinks and food they over at night.Genuine Hotels.com guest review
Overall it's an ok hotel for short term stay. The bad part was that gym is not on facility, breakfast was good but a little cold, the door didn't close right, the door knob looked like somebody had forced it open at some point, and only two towels that looked pretty dull and worn out. Towels could use some bleach... The restroom would look better if […] painted than wallpaper that is peeling off. I understand that i am not buying the room but i would like to stay at a place that looks a little nicer. Now the Good... girl at front desk is very nice. She got my room quick which was awesome because we were extremely tired from our 11 hour drive. The room is pretty big with a full kitchen, fridge, dishwasher, and microwave. It's pretty much an apartment studio turned into hotel room. Read moreGenuine Expedia guest review
Its a excelent hotel.Genuine Hotels.com guest review
excelenteGenuine Hotels.com guest review
"Staff are helpful and friendly"
Excellent stay pool has area to grill that was perfect to hang out and relax.Genuine Expedia guest review
"Nice roomy place to stay with family!"
I liked the place once they moved us to another room. The first room the air conditioner unit was not working properly and it's hot in El Paso! They were accommodating and gave us another room. The place was clean and the beds were comfortable. We ended up having a bar-b-q with family in the courtyard one of the days which was pleasant. Overall for […] the price I recommend staying here due to it's space. We stayed in a 2 bedroom 2 bathroom unit which is great when your staying with family. I would stay here again. Also forgot to mention they offer free breakfast and dinner Mon.-Thurs. You can't beat that. Read moreGenuine Expedia guest review
The hotel needs repair work done tobit but my stay was fine.Genuine Hotels.com guest review
"No quality control"
the hotel rooms provides a apartment type living with convenience of a hotel. The place is showing it age and the maintenance is not keeping pace. The air conditioner did not work. We the occupants had tell the maintenance to change the air filter. one of toilets was blocked I had to fix that my self. the future was worn and dirty in need of upholstery […] cleaning or replacement the refrigerator never worked properly and was not fixed the nine days we stayed. if it was for the unique floor plan with two bedrooms we would left the next day. The management need to get off there rear end and start checking the rooms. Read moreGenuine Hotels.com guest review
The place is a covnverted apartment complex, was told the town homes are popular. Typical hot breakfast, unusual dinner provided, Mexican food the first day I passed, next day They cooked burgers on a outdoor grill, really good. Complimentry Sodas, beer and wine for dinner. Already telling my coworker to check it out next time he goes to El PasoGenuine Expedia guest review
"Nice Hotel, Great Staff, Great Value"
This property is in a great location close to everything in El Paso. The facility is a little dated but everything was in working order and the rooms were very clean. The staff was incredibly friendly and great to deal with. The room is great for business or family travelers and the excellent staff insures that everyone will have a good stay. The design […] of the property also insures that there is very little noise from adjoining rooms which is great. Definitely a great deal for the price. Read moreGenuine Expedia guest review
I was not pleased to discover that all suites start on the second floor. One in our group has difficulty with steps and it would have been nice to know this ahead of time. However the clerk was heplfful in finding a first floor single. Pool was freezing an the hot tub wasn't much better. Over all it was OK. I would stay again in the future.Genuine Hotels.com guest review
"Not much to complain about..."
This hotel is very clean the ac works great. Minor improvements can be implemented upon the hot tubwhich want very hot at all. The front desk also booked us for three nights when we asked for four.Genuine Hotels.com guest review
"Great for the price"
rooms are comfortable, very reasonably prices, close to the airportGenuine Expedia guest review
The first room we got as soon as you walked in the smell of cigarettes would hit you, I called the front desk and they immediately gave us another room and it was good. The bed is really comfortable and also the sofa bed. The full size kitchen is great. The restroom very clean and I loved the shower, I'm a tall person and always have issues with the […] shower head being to low, not here it has an extension so it's raised higher. Will be coming back. Thank you Read moreGenuine Expedia guest review
"Chase Suite Hotel El Paso"
Although it is on the older side, it was well-kept and clean. Our room was spacious; the breakfast was sufficient; the price was reasonable; staff was courteous. We would stay there again.Genuine Expedia guest review
This hotel offered great services! We had a little bit of issues with the refrigirated air, but maintnance got there in 15 minutes and fixed the issue, they made our stay very confortable.Genuine Hotels.com guest review
I enjoyed my stayGenuine Hotels.com guest review
"Front desk service was excellent."
Spacious room with abundant closet space and clean kitchen. Front desk service was excellent from the arrival to the departure.Genuine Expedia guest review
"BIG ROOMS HERE"
If you are traveling with many people, you may stay at chase suites, 2 bathrooms make the trip easier!Genuine Expedia guest review
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