"Close to airport"
Our room was not cleaned two of the four nights we stayed.Genuine Hotels.com guest review
"Economic, great location and good facilities"
The Carpets looked terrible (stained, plugs missing, in bad repair and unattractive). The couch was very stained and in very poor condition (nasty is the word for it; we refused to sit on it). The bed was excellent in every way. The kitchen and it's upkeep were excellent, it was very well stocked and had everything there you could possibly need. The […] TV was excellent. When my wife went to the staff for extra towels and things they were quick to respond. The overall price per night and the location was excellent. There was plenty of spacious parking. -We would stay there again. We would get a different room. Read moreGenuine Expedia guest review
Has some age on the hotel. They are doing maintenance to keep up.Genuine Expedia guest review
Room was very out dated. There was no visible trash or crumbs but room just felt dirty. Very below average for price. For about $15 more could have stayed at Marriott next door.Genuine Hotels.com guest review
"Close to airport"
Our stay at Chase Suites was very pleasant. We asked for nearness to airport and service to the airport, which were provided.The room was more accommodating than we expected.Breakfast was good, with hot items available.Genuine Hotels.com guest review
We have been staying here for over 20 years and have never been disappointed. Great staff, great amenities. They do not nickel & dime you to death.Genuine Hotels.com guest review
The motel is obviously an older property, and my stay would have much better had I not been in a room facing a very busy street. The room was ok, but was no suite.Genuine Hotels.com guest review
"Most disgusting hotel."
As soon as we walked in it smelled like vomit, there were spots all over the carpet, the restroom was horrible the shower was all black at the bottom. We didn't even bother to get another room we just left to another hotel. It was really bad I don't recommend it to anybody.Genuine Hotels.com guest review
"Great hotel for anyone"
Everything was good except Balcony was located directly adjacent to parking lot; no privacy.Genuine Expedia guest review
"in this hotel you have to do you own cleaning"
i got to my room and it was uncleaned,,period...........................................................................................................Genuine Expedia guest review
"nice trip with family"
very close to everything. room service is excellent.Genuine Expedia guest review
"a great family hotel"
They reimbursed the ten dollar airport taxi ride because my flight arrived late night to ElPaso.Genuine Expedia guest review
"This is definitely a hotel"
The heater went out the last night we stayed. The security bar for the patio should be improved to a more modern system.Genuine Expedia guest review
I had made plans ahead of time and at the last minute we adopted a dog the night before, I had contacted them to let them know and it wasn't an issue as a pet friendly hotel. We arrived late at night which I had mention it would be and they also had got us on the ground level as I also had asked for at the beginning as part of a request. The area was […] in the back area which was great because it was all pet area and they had two outside areas for you pet to go to the bathroom and pick up bags. The room was WONDERFUL plenty of room and the floor plan was to my husbands liking and he is the hard one to please. We will be staying here from now on if we have to come back, we have been trying to find a hotel in the El Paso area for the last couple of times that we have been to visit our son and now he is ready to leave that area, but if we have to come back for any reason we know where to stay. Read moreGenuine Hotels.com guest review
"Enjoyed My Stay @ Chase"
Requested a room on the second level and received it. Full kitchen + accessories. Flat screen television with basic cable and HBO. Awesome WiFI speed connection inside suite and lobby areas. Packed my Roku XS and hooked it up to the television's HDMI plug and got Netflix, HBO GO and Vudu. Fireplace inside the suite, bought a eco-friendly log and it […] made the place nice and toasty. Great central air system. Clean restroom, clean towels and clean linens. The bed was comfortable. Room has a couch and sitting chairs, great layout and it's very spacious. Really a great place to stay. It's walking distance from 7 Eleven, Applebee's and a steakhouse that has a great salad bar and soup for $7.99. There is also a bar with pool tables and televisions a few steps up North with great Happy Hour deals. The free breakfast and managers reception was great as well, free wine and beer at 5:30PM. It was never crowded, your usual hotel fare of construction workers, a few couples and us solo explorers. Free parking for those who drive and the 50 Bus Line will take you from the Hotel to Downtown El Paso. The 33 Bus Line takes you straight to the Airport, the airport is actually walking distance. It has a two pools and one jacuzzi. Overall, this hotel exceeded my expectations. My only negative is that the place does not have a fitness facility on site, I understand they offer free vouchers to a local gym but there is nothing like having a mini fitness facility on site. Thanks again. Read moreGenuine Hotels.com guest review
"come and comfortable"
Hotel was clean and very cozy the staff was very nice and knowledgeable. I was a first timer in Texas and they made my stay very enjoyable. I would recommend them to my friends and family.Genuine Expedia guest review
"close to the airport"
It was okay, was expecting a more modern look of the rooms but it was all right, nothing major.Genuine Hotels.com guest review
"Very satisfactory Thanksgiving week stay"
We enjoyed our stay at the Chase Suites. We stayed over Thanksgiving for 5 days. We had our kids over to spend a bit of time with us and we cooked some of our contribution to the Thanksgiving dinner here. It was very comfy, quite clean, and very spacious. The kitchen is bigger than the one in my son's apartment! We'll stay here every time we come to […] El Paso to visit our kids. Read moreGenuine Hotels.com guest review
"My stay in El Paso"
The outside of the hotel needs to be painted and the fixtures are dated, but it is clean and in a great part of the city. I would definitely stay there again.Genuine Expedia guest review
I received a bill for 75.00 for having a pet in the room when they state it's pet friendly. It wasn't even my pet it was my daughter who was only visiting me at the hotel. I explained to the front desk but they went ahead and billed me without even my authorization. The hotel is old and needs new furniture. There's very poor customer service at the […] breakfast area and the breakfast is very poor quality. This hotel must be under new management it use to be my favorite. Read moreGenuine Hotels.com guest review
"My stay in El Paso"
The hotel was very clean. Not as modern as I thought. Yet; it felt like I was staying at the gueat house of a friend. The staff was very helpful and patient. The housekeeper for my room spoke little english. There was plenty of parking. The buildings are two story with no elevator. So if walking up and down the steps is not a problem then this is the […] place for you. Free breakfast buffet was good. Afternoon buffet ( Monday - Thursday ) made a nice apprettizer. My only complaint which was under my control, would be how cold it could get in the room. Read moreGenuine Expedia guest review
"great comfortable hotel close to the airport"
nice hotel close to the airport. cold pool! even though it was 95 degrees out, it was freezing inside. okay breakfast but nice that it is free comfortable beds. nice tv. older amenities but liked the kitchette.Genuine Expedia guest review
I saw some recent bad reviews but they must be used to a Resident Inn type extended stay. This place was a great stay. Italian restaurant next door with live Salsa music on Saturdays. More than just a continental breakfast. They had an egg dish everyday I was there. There is alway a happy hour with free drinks Monday-Thursday. I stayed Friday thru Sunday […] so I missed that. The rooms are very comfortable and spacious with a full kitchen. The pool area is nice. It is a non smoking room but you can just step outside if needed. They also have a courtesy shuttle within a certain radius. Nice little shop inside the lobby for small meals, essentials, and more. The room was clean and the bed very comfortable which is important to me. There was also a fold out couch in the room. The outside could use a little paint but what do you expect in the harsh conditions of El Paso. I highly recommend taking the Aerial Tram there. Great views of both sides of the border and it is only 7 bux for adults and 4 for kids under 12. I enjoyed my stay and will stay there again. Read moreGenuine Expedia guest review
Great place, close to airport. Nice and comfy even for a couple of nights.Genuine Expedia guest review
"El Paso stay"
Very nice hotel and the breakfast was excellent. The room had no extra bed set for the sofa bed but were provided very quickly after requested.Genuine Expedia guest review
"Needs serious updating"
I stayed at the Chase Suites for three nights (We reserved a two bedroom loft). The front lobby looked nice and the front desk staff was pleasant. When we got to our room, it was clearly dated but clean. The furniture is older as are the appliances, but it was good enough. When I went to the bathroom, I noticed the enamel on the bathtub was flaking […] off everywhere. When I ran the water in the sink, it took a while to drain. And when I was showering, I was standing ankle deep in water because the tub drained slowly as well. As I was showering, I watched a leak in the shower head spraying the wallpaper. My friend in the loft bedroom complained of similar issues and also said the water was not hot. The housekeeping staff was extremely slow on the second day. We returned at 5pm and they still had not cleaned our room. If you're not looking for anything fancy for a decent price and full kitchen, Chase Suites might be fine. However, I'd probably find another place if I'm ever back in El Paso. Read moreGenuine Expedia guest review
"Nice but " WARM""
When requesting that the air conditioner be looked because its too warm, the guest shouldn't be told one day that it needs to be on auto, not on, or it will never get cool. In doing so the next day it was 80 degrees in the room and then I was told that the lines were frozen and it would take an hour or so to cool down. Pay a little more attention to […] the guests needs and be pro-active. Front desk very helpful and polite along with the maid service. Read moreGenuine Expedia guest review
"Big let down from what the hotel used to be."
We have stayed there evertime we travel to El Paso, TX. In the past we were always pleased. This time we noticed that the rooms were not that clean. Items from the previous occupantscould be found on the floor and draws. 3 lights would not turn on. The edging was cracked and falling off. The security door latch was broken off. Lastly, the mattresses […] slid off the frame with too much movement. Read moreGenuine Expedia guest review
"A Very Pleasant Surprise"
I'd never heard of Chase Suites; but found it on Expedia and went with the combination of price, reviews, a kitchette and free breakfast. Glad I did. Would return in a heart-beat if close to my work or activities destination given El Paso traffic. The room is one where you could stay for an extended time and for a family vacation with its large bed […] and a sleeper-sofa for kids/guests. The room was nicely divided, the wide sofa's back to the bed, but allowing for its own smaller TV! The primary wide screen TV was on the bureau bed side, pleasantly dividing the room and blocking a view of the sofa's TV. A LARGE desk held a smaller TV and still had plenty of space to work. Spacious kitchen; full-size fridge/freeze w. ice maker; very small microwave; decent stove for traditional cooking. Large counter w. 2 tall seats. Carpet frayed dividing kticeh/living area. Nice bathroom, though the door was too close to the toilet. Points given for a nice shower/tub with adjustable spray. Separate sink with a long counter. Needs a hair dryer for the gals. No little bottle of shampoo; but the desk provided extra towels and if I didn't have shampoo, they'd have delivered. Plenty of closet space. One of the better breakfasts, offering fresh omlettes on M-W-F; dee-licious coffee; but could use more fiber in the other offerings. Solid wooden; NOT plastic, tables and chairs. Very welcoming and helpful at check-in! Read moreGenuine Expedia guest review
"A pleasant surprise"
The room was clean and very roomy especially for the price we paid. I definitely will use Expedia again.Genuine Expedia guest review
A nice suprise.Genuine Hotels.com guest review
The room was too hot. We stayed in the loft area and it was almost unbareable.Genuine Hotels.com guest review
nice nive nive very very vbery very very vbery veryh very very niceGenuine Expedia guest review
"Great place to stay to be close to airport!"
Great place to stay, everyone was friendly and helpful. Great pool and shuttle service to airport weas right on time. We had a great room, with the exception of the kitchen supplies, they could add some more kitchen pots and pans. We didnt have a big skillet, just a real,little one. They could really use more stuff in kitchen. But other then that we […] would stay again!!! Read moreGenuine Expedia guest review
"Chase Suites, comfortable and a good value"
Chase suites has a very nice townhouse-like layout. My room was clean and included a full kitchen with plates, wineglasses...everything I could use. Free hot breakfast was served every morning with freshly prepared omlettes , yogurt, fruit and more. Evenings had open reception with free beer and wine. What's not to like? My only complaint had to do […] with maintenance issues. One room had a faulty door lock and another had a noisy toilet. Other than that, comfortable, attractive and a very good value for the price. Read moreGenuine Expedia guest review
I really like this Hotel. There was lots of room and the beds were very comfortable. There was a real kitchen to cook if need be and there were two televisions. It was a great one night stay. I would use them again if I am ever in the area.Genuine Hotels.com guest review
"Chase Suites El Paso"
Room itself was ok, except that the shower/tub had a badly dripping faucet. Area outside room was unkempt--concrete floor needed paint, and leaves/debris allowed to lie there.Genuine Expedia guest review
We had a very nice stay and I will return soon only one thing there wasn't a TV in the bed room, But we wil return very soon ThanksGenuine Hotels.com guest review
It WAS NOT GOOD. Im glad i was strong enough to turn shower on. It did not have a knob!Genuine Hotels.com guest review
"More for your money"
I really like the bed it was so comfortable and the breakfast is outstanding there is a homey feeling I get when I come to chaseGenuine Expedia guest review
Never encountered cockroaches at a hotel before. Four of them as a matter of fact. 3 dead and one alive. Big ones too. I'm no sure if they had just fumigated or what. Either way, it really turned us off. The room seamed clean but I guess if there are that many cockroaches, it probably wasent clean. The only thing that was good about the hotel was the […] helpful and couteous staff. And the proximity to the airport. Read moreGenuine Expedia guest review
"Not clean and not hospitality. Ok for big groups"
We found out that the staff is not bilingual, the good thing was that they let us do an early check in. - The housekeeping service never showed up in the 3 days we stayed thereand when we went to the front desk they said they couldn't do anything because the service ladies were gone for the day. - One of the bed was broken. - The toilet were dirty underneath....soooooo […] dirty and old. - You can tell is an old hotel no maintenance or cleaning standards. - The breakfast is not great at all. When we spoke and complain to the manager about the housekeeping service he only offered an apology and the opportunity to do a "late check-out" at 1:00 p.m. This hotel is Ok for stays with big groups that do not have high or any expectations about a clean hotel or good service hotel. I wish I have taken pictures. Read moreGenuine Expedia guest review
"Best hotel in El Paso!!!!!"
Stayed for just 1 night & it was the best hotel experience we've EVER had! Customer service was friendly & helpful. Free breakfast very delicious! 2 room suite is just like a 2 bedroom townhouse. Very homey, spacious & clean. Beds very comfortable & loved the kitchen. Near good places to eat & shop. Plenty of parking. Price was very affordable! Better […] than alot of hotels nearby. Had no problems at all. Only problem was, we didn't want to leave!? LOL! Highly recommend to anyone looking to stay from just 1 night to a couple of days! Read moreGenuine Hotels.com guest review
"Will never go back or recommend to anyone ( Death of a good hotel)"
The hotel is being used as transit quarters for the military. My assigned suite was on the bottom floor of a 2 story building in front of the main entrance. The first night there was a fight outside my sliding glass doors. Wed was my first day in the room and all hell broke loose at 6:30 AM. There was a child up stairs and it sounded like he was playing […] with a basket ball. The noise was so loud watching TV was almost impossible and this lasted until 11:30 PM. I asked to be moved to another room and was told there was no second floor suites and could only be placed in another first floor unit in the same area. Thursday again the noise started at 6:30 AM and lasted until 8:00 PM, but restarted that included drunken adults in the parking lot outside my window and lasted until 6:00 AM Friday. The parking lot on Friday Morning had beer bottles placed in front of parked cars and trash around area. It started raining Friday morning, which cut the party short (I think) In the past I have stayed in this hotel many times and have placed people in my charge in the hotel for extended stays. I too am a vet and have supported the military until I retired. The rooms at this Hotel are suites with a full kitchens and living rooms with fire places. They have some king suites which has an upstairs king bedroom and 2 baths. I was told there was no upgrades available, although the parking lot was almost empty Thursday/Friday morning. Read moreGenuine Expedia guest review
"Nice Place to stay"
Nice place to stayGenuine Expedia guest review
"prompt shuttle service"
Friendly staff prompt shuttle serviceGenuine Hotels.com guest review
"It is good place for trip."
The location of hotel is very close to airport. There are many restaurants and store around that area. It 's very convenient .Genuine Expedia guest review
"Close to UTEP"
Comfortable and clean. The gal who serves breakfast each morning is friendly and helpful...smiling at all times. The day Manager was very nice. We would not hesitate to say here again...thank you!Genuine Hotels.com guest review
Katrina at the desk was very nice and polite Thank YouGenuine Hotels.com guest review
Arrived during some construction which was loud.. Furniture in living was a little old and burners on over had a short in its curcuit but other than that? Service was good and room was very spacious, clean and we enjoyed the room very much...thank you!Genuine Hotels.com guest review
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
We are now watching this hotel on your travel dates
( - )