Very Pleasant stay...We were in for the weekend for a Softball Tournament. When we got there - Our room had been reserved with one bed smoking instead of two bed non smoking but the sweet Front Desk lady jumped right in and got us switched over to another room that would accommodate us. We would definitely return.Genuine Hotels.com guest review
Overall what you would expect from a Holiday Inn Express, but hotel was re-modeling exterior.Genuine Hotels.com guest review
"Nice hotel across street from a mall."
We didn't get a chance to stay long due to activities of wedding we attended. But spacious rooms, and comfortable beds. Real friendly staff!Genuine Expedia guest review
"Friendly Staff & Good Nights Sleep"
The only thing I did not like was having to go outside to get to the indoor swimming pool...it was not heated (which made it too cold to swim in in August).Genuine Hotels.com guest review
Very friendly and helpful staff. Even got our TV to work. Good breakfastGenuine Hotels.com guest review
"Nice Hotel Friendly Staff"
Nice clean quiet hotel. Friendly and helpful staff.Genuine Expedia guest review
"Love the Couch"
We spent the weekend visiting family and picked out the Holiday Inn Express Suite because we have found that the suite is more comfortable than just a regular room. Why? We like to comeback to our motel and relax after a busy day. This is possible when there's a couch for my husband and a comfortable chair for me!Genuine Expedia guest review
I was pleasantly surprised at the state of the Holiday Inn Express! It was spotless and everybody I encountered there was more than friendly! We will definitely stay there again!Genuine Hotels.com guest review
Staff and hotel was great!!!!Genuine Hotels.com guest review
"very pleasant stay"
I was very impressed with the front desk attendant. She was very helpful and made sure we were taken care of. The room attendant went out of her way to make sure the room was ready for us and was very pleasant. The breakfast that was included was well stocked and had a good selection. Overall we had a great stay and would recommend it to others.Genuine Hotels.com guest review
The front desk staff was great.. very kind...Genuine Hotels.com guest review
"Adequate but overpriced"
I expect better for $120 per night in Longview Texas!Genuine Hotels.com guest review
This was a great stay. We were very completely satisfied in every way. The hotel staff was so friendly and courteous. We could not have asked for more.Genuine Hotels.com guest review
"Nice and relaxing"
The beds in the room were very comfortable and the sauna, hot tub and swimming pool were also very clean and enjoyable. The only issue that I had was the wireless internet didn't work in the room.Genuine Hotels.com guest review
"Clean and great service"
Very clean rooms, and the front service is great!!!Genuine Hotels.com guest review
11/02/14 Mike D Brazoria, Texas, United States
I stayed several weeks at this hotel and was treated like a king by several staff members. Leti and Jessica performed above and beyond on numerous occassions. I was not as pleased with treatment by management.
"Not up to expectations"
10/14/14 Richard M Fort Worth
This hotel's exterior is under construction as it is being converted to a Holiday Inn. But if the renovation fails to address the interiors (the room I was in) then I fear their efforts may be deemed a bit misguided. My room (212) was a bit shabby...there was an iron print and two sloppy patches in the carpeting. The bedding had stains and small tattered holes. There is a dvd player, but the wires were dangling...I called the front desk and asked for it to be connected the next day...didn't happen. I finally hooked it up myself the next evening...there is no remote and no way to navigate the player through the dvd's opening menu, so that proved pointless. The location is great within easy walking distance of several restaurants and shopping options. There was nothing heinously wrong with this place, but a little more attention to detail would have been appreciated. Breakfasts were typical for a HI property--staff were friendly enough, I guess--just wish there had been more follow-thru on my one request.
"Excellent service, excellent facility, excellent overall experience!"
09/07/14 Gayle M Evanston, Wyoming, United States
We were in Longview for our daughter's wedding and had the majority of our friends and family staying at this hotel. All the staff is extremely friendly and accommodating. Crystal, the general manager, and Marcia the weekend manager went above and beyond to make our stay enjoyable. The front desk staff was very friendly and helpful with guest gift bags and any needs we had. Because we had so many out of town guests, the hotel provided us with a meeting room where we could hang out. Although the original agreement (which they offered us at a greatly reduced price) was for one day, they opened up the room for the whole weekend! Of the many great comments we got about the whole wedding weekend, the great hotel and friendly staff was mentioned over and over by our guests. I have stayed at many hotels because I travel a lot for work. This was, by far, one of the finest as far as total experience. I would recommend this hotel and would choose it first on furture stays in Longview.
"Home away from home"
08/06/14 Jewels_FamBam101 California
I stayed an entire week in this hotel and I have never seen customer service like this. Every single person had a smile on their faces. After checking into my room, I got a call from the front desk Letty, asking if my room met my standards and if I needed anything. She was so sweet joyful. Jessica was super helpful when asking about Longview and certain locations. I left money in the open during room service and not even a dime was taken. These ladies are very trustworthy. Cecilia was wonderful. This hotel is my home away from home and I miss it already. If only every business could have customer service like the Holiday Inn Express. Crystal Jackson is the GM and Emily us the Manager. These ladies can help with anything during your stay. I can't wait to go back.
"LJC 11U BASEBALL"
07/29/14 Joseph Lorrie M Laurel, Mississippi
Had an excellent time. Staff was great. A real family friendly environment. Rooms were nice and breakfast was good, thanks. The boys had a great time in the pool and were able to run around and play while parents were able to fellowship.
"Better than any nearby competitor"
05/06/14 Mustang2012 Dickinson, Texas
Room was great, parking was well lit, breakfast was abundant, service was outstanding. Easy access on and off Interstate. Front desk friendly. The room was very spacious. Grounds were beautifully landscaped and well kept.
"Loved the cookies"
04/22/14 LaShandra W Mansfield, Texas
I stayed at this hotel in October of 2013. I was in town for business and stayed here for 4 days, 3 nights. The front desk staff was nice. My hotel room was nice as I had a king size room. The bed was comfortable and the bed allowed you to change the setting. You could opt to have it firm or not. I used the fitness center during my stay and the fitness center was very small and didn't have free weights. I did enjoy the fresh baked cookies when I arrived daily after work. The breakfast was ok and complimentary.
"Recent and frist visit"
01/16/14 Robert H Greenville, Texas
We were impressed by warm and courteous staff from the minute we arrived through this morning when we checked out. The rooms were clean and fresh, the breakfast setup was quite nice and the coffee was great. Coming in each day after 8 hour training classes was ice to be greeted with fresh baked cookies and coffee. We do plan stay here again the next time we are in for training.
"Great Staff !!! Well Worth The Price !!!"
11/23/13 Pete W Niles, Illinois
We had checked in at 11:00 am and was very tried from driving from Chicago. They had no open rooms available but did have one suite open and of course they upgraded us to that suite. The room was very clean and well stocked with all the Holiday inn stuff. The manager of the hotel told me to come down in about 10 minutes for some goodies. She had mad us some fresh cookies. What a surprise for us !!! Really you talk about southern hospitality the finest I have ever run into at a Holiday Inn. Kudos to all the people that work there. Breakfast was the same at all Holiday inn Express but good nice assortment of things to eat. In closing I will stay there again since the Daughter moved down there... A big thank-you to all the staff and especially the Manager of the hotel....
"Council of Governors Meeting"
11/05/13 Ron K New Braunfels, Texas
Very hard to locate. I spent 45 minutes driving the loop. No signage. I arrived at 6:00pm after driving all day. The desk help was outstanding(Sonya and another young lady who did not have a name tag) were outstanding. They made part of a difficult day go away. The room was good. the buffet was acceptable. The young ladies were great. They should be commended.
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