Pantages Hotel Toronto Centre - Toronto

200 Victoria St, Toronto, ON, M5B 1V8 Canada
Guest rating 8.4 / 10
91% Recommend
(Neighbourhood average 7.9)
8.4 overall guest rating
Reviewed by 56 guests
Average for the neighbourhood is 7.9
"Pantages-excellent find"
I travel 30% of the time for business, and this was the best hotel I've stayed in in years. Beaut...
12/07/2009
43.65445, -79.379
Hotel coordinates:

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Guest review summary

  • 8.4 Average rating: All Trip Types
  • 91% Recommended
  • 56 Reviews
  • 8.6  Hotel Service
  • 9.2  Room Comfort
  • 8.4  Hotel Condition
  • 8.8  Room Cleanliness

Average rating by Guest Trip Type

Select a trip type to see only those reviews

Trip type Number of reviews Average rating
All Trip Types (56) 8.4
Business (14) 8.6
Romance (19) 8.6
Family (4) 8.6
With Friends (9) 7.8
All Others (10) 8.4

Overview

Location. Pantages Hotel Toronto Centre, is positioned across from Massey Hall and one block from the Eaton Centre and dynamic Yonge Street in Toronto, Canada. This elegant boutique lodging opened its doors in 2004. The Art Gallery of Ontario and Metro Toronto Convention Centre lie less than two kilometers from the property. A subway stop is located one block from the hotel, and public transportation allows passes for transfers between many of the subway lines, streetcars and buses.

Hotel Features. The chic, marble-clad lobby with leather chairs, fireplace and martini bar reflects subtle earth tones, subdued lighting and flowing water panels. The ambience continues in the 836-square-meter Shizen Spa at Pantages, a tranquil, aroma-infused haven that features large manicure and pedicure areas, and a complimentary Aqua Bar with 80 varieties of water. Laser hair removal, Botox, Vichy showers and photo rejuvenation treatments are examples of the high standard of health and beauty amenities administered in 13 treatment rooms. The spa's 24-hour, glass-walled fitness center is staffed by a personal trainer and offers cardiovascular machines with individual flat-screen televisions, a steam room, sauna and spa tub. Fran's, located on site, is open 24 hours a day, and specializes in home-style comfort foods.

Guestrooms. This hotel features 97 suites. All units have European-style kitchens, washers and dryers. Bedding includes 400-thread-count sheets with down duvets and pillows. A different semi-precious stone is placed on pillows each night. Select rooms feature hardwood floors while other accommodations are carpeted. All guestrooms have CD players and flat-screen televisions. Additional amenities include walk-in closets and full-length mirrors.

Expert Tip. Winter sports are particularly popular in Toronto. Nathan Phillips Square at City Hall, located four blocks west of the hotel, rents skates at its ice-skating rink.

Notifications:

  • Guests must be at least 19 years old to check in at this property.
  • This hotel accepts pets weighing less than 25 lb.
  • Additional fees and deposits may be charged by the property at time of service, check-in, or check-out.

    • Cleaning/housekeeping/linens: CAD 75 per stay
    • Pets: CAD 25 per pet, per day
    • Valet parking: CAD 33 per day

    Why book with us?

    • Hotels.com doesn't charge cancellation fees
    • We're just a phone call away: 1-800-CA-HOTELS (1-800-224-6835)

    Amenities

    Services

    • ATM/banking
    • Beauty services
    • Breakfast available (surcharge)
    • Complimentary newspapers in lobby
    • Concierge services
    • Currency exchange
    • Doorman/doorwoman
    • Express check- in
    • Express check-out
    • Fitness facilities
    • Full-service health spa
    • Hair salon
    • Internet access in public areas - high speed
    • Internet access in public areas - surcharge
    • Internet access - wireless
    • Massage - treatment room(s)
    • Multilingual staff
    • Parking (secure)
    • Parking (surcharge)
    • Parking (valet)
    • Parking garage
    • Porter/bellhop
    • Room service (limited hours)
    • Safe-deposit box - front desk
    • Sauna
    • Shoe shine
    • Spa tub
    • Steam room
    • Tour assistance
    • Wedding services

    Business & Event

    • 24-hour front desk
    • Audio-visual equipment
    • Banquet facilities
    • Conference room(s)
    • Dry cleaning/laundry service
    • Event catering
    • Exhibit space
    • Meeting rooms (small groups)

    Rooms (all rooms include)

    • Air conditioning
    • Bathrobes
    • Bathroom phone
    • Blackout drapes/curtains
    • Cable/satellite television channels
    • CD player
    • Climate control
    • Clock radio
    • Coffee/tea maker
    • Complimentary toiletries
    • Complimentary weekday newspaper
    • Cribs (infant beds) available
    • Desk
    • Direct-dial phone
    • Electronic/magnetic keys
    • Hair dryer
    • Housekeeping (daily)
    • Hypo-allergenic bedding available
    • In-room massage available
    • Internet access (surcharge)
    • Iron/ironing board
    • Makeup/shaving mirror
    • Pay movies
    • Premium bedding
    • Refrigerator
    • Rollaway beds
    • Smoking permitted
    • Turndown service
    • Video-game console
    • Voice mail
    • Wake-up calls
    • Window opens
    • Wireless Internet access

    General

    • 24-hour business center;
    • Air-conditioned public areas;
    • Ballroom(s);
    • Bar/lounge;
    • Elevator/lift;
    • Fireplace in lobby;
    • Number of floors: 17;
    • Number of meeting and conference rooms 7;
    • Number of rooms: 111
    Check-in time is 3 PM
    Check-out time is 11 AM
    Pet fee charged at hotel/condo
    Pets accepted

    Extra-person charges may apply and vary depending on hotel policy.
    Photo identification and credit card are required at check-in for incidental charges.
    Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

    Recreation

    • Aerobics nearby
    • Bird watching nearby
    • Boating nearby
    • Golf - driving range nearby
    • Golfing nearby
    • Hiking/biking trails nearby
    • Ice skating nearby
    • Pilates classes/instruction nearby
    • Running track/path nearby
    • Sailing nearby
    • Swimming nearby
    • Tennis nearby
    • Yoga classes/instruction nearby

    Guestrooms Guestrooms

    Deluxe Suite

    One queen bed with 400-thread-count Egyptian-cotton linens and down bedding. City view. Floors 10–17. 35–39 square meters (375–420 square feet). Wireless Internet access (surcharge). Flat-screen TV with complimentary meditation channel, pay movies, and video games (surcharge). CD player/clock radio. Complimentary weekday newspaper. European-style kitchen with full-sized refrigerator, four-burner stovetop, dishwasher, microwave, coffee/tea maker, toaster, dishes, utensils. Washer and dryer. Bathroom with shower/tub combination, telephone, makeup/shaving mirror. Bathrobes. Turndown service with semi-precious stone.

    All rooms include All rooms include
    • Air conditioning
    • Bathrobes
    • Bathroom phone
    • Blackout drapes/curtains
    • Cable/satellite television channels
    • CD player
    • Climate control
    • Clock radio
    • Coffee/tea maker
    • Complimentary toiletries
    • Complimentary weekday newspaper
    • Cribs (infant beds) available
    • Desk
    • Direct-dial phone
    • Electronic/magnetic keys
    • Hair dryer
    • Housekeeping (daily)
    • Hypo-allergenic bedding available
    • In-room massage available
    • Internet access (surcharge)
    • Iron/ironing board
    • Makeup/shaving mirror
    • Pay movies
    • Premium bedding
    • Refrigerator
    • Rollaway beds
    • Smoking permitted
    • Turndown service
    • Video-game console
    • Voice mail
    • Wake-up calls
    • Window opens
    • Wireless Internet access

    Deluxe Suite

    One queen bed with 400-thread-count Egyptian-cotton linens and down bedding. City view. Floors 10–17. 35–39 square meters (375–420 square feet). Wireless Internet access (surcharge). Flat-screen TV with complimentary meditation channel, pay movies, and video games (surcharge). CD player/clock radio. Complimentary weekday newspaper. European-style kitchen with full-sized refrigerator, four-burner stovetop, dishwasher, microwave, coffee/tea maker, toaster, dishes, utensils. Washer and dryer. Bathroom with shower/tub combination, telephone, makeup/shaving mirror. Bathrobes. Turndown service with semi-precious stone.

    All rooms include

    Superior Room

    One queen bed or one king bed with 400-thread-count Egyptian-cotton linens and down bedding. City view. Fourth floor. 35–39 square meters (375–420 square feet). Minibar, compact refrigerator, and coffee/tea maker. Wireless Internet access (surcharge). Flat-screen TV with complimentary meditation channel, pay movies, and video games (surcharge). CD player/clock radio. Complimentary weekday newspaper. Bathroom with tub, separate shower, telephone, makeup/shaving mirror. Bathrobes. Turndown service with semi-precious stone.

    All rooms include

    Superior Room

    One queen bed or one king bed with 400-thread-count Egyptian-cotton linens and down bedding. City view. Fourth floor. 35–39 square meters (375–420 square feet). Minibar, compact refrigerator, and coffee/tea maker. Wireless Internet access (surcharge). Flat-screen TV with complimentary meditation channel, pay movies, and video games (surcharge). CD player/clock radio. Complimentary weekday newspaper. Bathroom with tub, separate shower, telephone, makeup/shaving mirror. Bathrobes. Turndown service with semi-precious stone.

    All rooms include

    Terms & conditions

    Extra-person charges may apply and vary depending on hotel policy.
    Photo identification and credit card are required at check-in for incidental charges.
    Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
    The following fees and deposits are charged by the property at time of service, check-in, or check-out.
    • Valet parking: CAD 33 per day
    • Pets: CAD 25 per pet, per day
    • Cleaning/housekeeping/linens: CAD 75 per stay
    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
    Prices shown exclude taxes and fees unless otherwise stated.

    Area map

    A short guide to Downtown Toronto

    Toronto’s culturally diverse downtown includes the CN Tower, the Royal Ontario Museum, and the Art Gallery of Ontario. Air Canada Centre is home to the Toronto Maple Leafs, and Rogers Centre features the Blue Jays. Toronto’s underground city is a great way to get around the downtown core when the temperature drops. Known as the PATH, it is also the world’s largest subterranean shopping center.

    see all hotels in Downtown Toronto

    Nearby Activities & Points of Interest

    Less than 1 kilometer

    • Massey Hall - within 100 feet
    • Toronto Eaton Centre - 100 meters
    • Elgin and Winter Garden Theatres - 200 meters
    • St. Michael's Cathedral - 200 meters
    • Toronto City Hall - 300 meters
    • Ryerson University - 400 meters
    • Nathans Philips Square - 400 meters
    • Four Seasons Centre - 700 meters
    • Downtown Toronto - 700 meters
    • Hockey Hall of Fame - 900 meters

    2.0 - 5.0 km

    • Toronto-City Center Airport (YTZ) - 2.8 kilometers

    5.0+ km

    • Toronto Pearson Intl. Airport (YYZ) - 19 kilometers
    • Toronto-Buttonville Municipal Airport (YKZ) - 24 kilometers
    • Oshawa Municipal Airport (YOO) - 49 kilometers
    • St. Catharines Niagara District Airport (YCM) - 54 kilometers
    • Hamilton John C. Munro Hamilton Intl. Airport (YHM) - 70 kilometers
    • Niagara Falls Intl. Airport (IAG) - 71 kilometers

    Reviews

    The following English reviews were posted by Hotels.com guests from other countries

    Pantages Hotel Toronto Centre 2009.12.07
    Recommended Trip type: Business "Pantages-excellent find"

    Reviewed by a Hotels.com guest on Dec 7, 2009

    I travel 30% of the time for business, and this was the best hotel I've stayed in in years. Beautiful, spacious room with hardwood floors,separate sunk in tub and rainfall showerhead, great bed, free wifi, a block from Eaton Centre. Terrific value for the cost.

    Overall Rating

    10.0 out of value="10"
    • 10.0 Hotel Service
    • 10.0 Hotel Condition
    • 10.0 Room Comfort
    • 10.0 Room Cleanliness
    Pantages Hotel Toronto Centre 2009.11.24
    Recommended Trip type: Business "Great Room, Great Location"

    Reviewed by a Hotels.com guest on Nov 24, 2009

    I am not all that familiar with Toronto. I get up there a few times a year for business, and that is about it... That being said, I really enjoyed this property...The room is HUGE! It has its own washer and dryer and a full kitchen, but does not feel like some sort of extended stay hotel. The lounge was very nice, and there is a nice little dinner next door that serves food 24/7 Like most food north of the border, I was not all that impressed with the room service menu, but other than that, I really enjoyed my stay.

    Overall Rating

    8.0 out of value="10"
    • 8.0 Hotel Service
    • 10.0 Hotel Condition
    • 10.0 Room Comfort
    • 10.0 Room Cleanliness
    Pantages Hotel Toronto Centre 2009.10.16
    Not recommended Trip type: With Friends "needs work"

    Reviewed by Anthony of New York on Oct 16, 2009

    In many ways this is a wonderful hotel: good location, quiet atmosphere. But there are still so many problems. Last time I stayed there were flooded stairwells, which had to be used since the elevtors were turned off. This time, while the room was fine, the TV was broken, there was neither soap nor shampoo etc for two days, no bathmats, some electrical plugs did't work, one elevator was defective for use with the required entrance cards. These are minor annoyances but when they pile up, it is a sign of a hotel on the slippery slope.

    Overall Rating

    6.0 out of value="10"
    • 4.0 Hotel Service
    • 6.0 Hotel Condition
    • 6.0 Room Comfort
    • 6.0 Room Cleanliness
    Pantages Hotel Toronto Centre 2009.10.06
    Not recommended Trip type: Romance "weird hotel, disappointing service"

    Reviewed by a Hotels.com guest on Oct 6, 2009

    The first night we were there we expereinced bugs in our bed when we pulled back the sheets. we were on the blue floor and there were little blue lights on the celling and it was way to dark in the hallway. i could barely see which way to go. the elevetors needed your room key to work and as you went up to your floor the lights would change color and make the entire elevator look red, blue, green, and ect. on the second day we came back to room in the middle of the afternoon and found that the elevators were broken because a fire alarm was set off. they told us we could take the stairs (to the 13th floor) but we had to be escorted for security reasons but they could not find a key so several people waited almost an hour to get back to their rooms. this like that happen which is understandable but the thing that was so bothersome was that people were coming in the lobby trying to use the elevator and there was no one there to stop them and tell them the situation, they had to go and ask before they were told. on the last morning we went to take showers and realized the maid had taken the drain out of the tub and left it in the middle of the shower. since i did not have time to wash my hair i wasn't planning on taking a shower so i went to grab the shower cap only to find out it had been used!!

    Overall Rating

    4.0 out of value="10"
    • 4.0 Hotel Service
    • 2.0 Hotel Condition
    • 4.0 Room Comfort
    • 4.0 Room Cleanliness
    Pantages Hotel Toronto Centre 2009.09.15
    Recommended Trip type: With Friends "Good Hotel - excellent location"

    Reviewed by a Hotels.com guest on Sep 15, 2009

    Location was perfect and the size of the room bigger than I had expected. The furniture might have been a little worn, but overall a good stay. The lights in one of the elevators was a bit weird though, going through all the colours of the rainbow - not a great look when you suddenly turn green or yellow.

    Overall Rating

    8.0 out of value="10"
    • 10.0 Hotel Service
    • 8.0 Hotel Condition
    • 10.0 Room Comfort
    • 8.0 Room Cleanliness
    Pantages Hotel Toronto Centre 2009.09.08
    Recommended Trip type: All Others "Great hotel - great location"

    Reviewed by P of Sheffield, England on Sep 8, 2009

    Booked as a treat for my girlfriends birthday - couldn't have wished for a nicer hotel. Friendly staff, great bar, very comfortable room. Some construction work going on while we stayed, but didn't cause any problems for our stay. Only gripe is cost of car parking - $32 a day, plus tip for valet!

    Overall Rating

    10.0 out of value="10"
    • 10.0 Hotel Service
    • 8.0 Hotel Condition
    • 10.0 Room Comfort
    • 10.0 Room Cleanliness
    Pantages Hotel Toronto Centre 2009.09.06
    Recommended Trip type: With Friends "Enjoyed my stay"

    Reviewed by a Hotels.com guest on Sep 6, 2009

    I truly enjoyed my stay. I would recommend going to the spa.

    Overall Rating

    8.0 out of value="10"
    • 8.0 Hotel Service
    • 8.0 Hotel Condition
    • 8.0 Room Comfort
    • 8.0 Room Cleanliness
    Pantages Hotel Toronto Centre 2009.09.01
    Recommended Trip type: All Others

    Reviewed by a Hotels.com guest on Sep 1, 2009

    This guest did not leave a comment.

    Overall Rating

    6.0 out of value="10"
    • 6.0 Hotel Service
    • 8.0 Hotel Condition
    • 6.0 Room Comfort
    • 8.0 Room Cleanliness
    Pantages Hotel Toronto Centre 2009.08.26
    Recommended Trip type: With Friends

    Reviewed by a Hotels.com guest on Aug 26, 2009

    This guest did not leave a comment.

    Overall Rating

    10.0 out of value="10"
    • 10.0 Hotel Service
    • 8.0 Hotel Condition
    • 10.0 Room Comfort
    • 10.0 Room Cleanliness
    Pantages Hotel Toronto Centre 2009.08.25
    Recommended Trip type: Business "Excellent choice for the money"

    Reviewed by Scott of Silver Spring on Aug 25, 2009

    Was in town for a conference. Very nice rooms and great location. Can't beat it for the price. Nice workout facility and just a block away from Eaton Centre

    Overall Rating

    8.0 out of value="10"
    • 8.0 Hotel Service
    • 8.0 Hotel Condition
    • 8.0 Room Comfort
    • 8.0 Room Cleanliness
    Pantages Hotel Toronto Centre 2009.08.14
    Recommended Trip type: Business

    Reviewed by a Hotels.com guest on Aug 14, 2009

    This guest did not leave a comment.

    Overall Rating

    10.0 out of value="10"
    • 10.0 Hotel Service
    • 10.0 Hotel Condition
    • 10.0 Room Comfort
    • 10.0 Room Cleanliness
    Pantages Hotel Toronto Centre 2009.08.14
    Recommended Trip type: Romance "Great Atmosphere"

    Reviewed by a Hotels.com guest on Aug 14, 2009

    We really enjoyed how laid back and sirene the hoteal was. Great martini bar. Loved the atmosphere! Great location. It is 1/2 block from Eaton Centre. Great area for shopping, and easy to get to subway and trolly.

    Overall Rating

    10.0 out of value="10"
    • 10.0 Hotel Service
    • 8.0 Hotel Condition
    • 10.0 Room Comfort
    • 8.0 Room Cleanliness
    Pantages Hotel Toronto Centre 2009.08.12
    Recommended Trip type: Romance "next door to everywhere!!"

    Reviewed by a Hotels.com guest on Aug 12, 2009

    the pantages is in the middle of the city.... 1 short block from eaton centre, 4 blocks from union station or the st. lawrence market. PATH and subway less than 1 block away, street cars 1 block away. public areas are "artsy" while room is comfortable. very spacious, with kitchenette and laundry machines in room.

    Overall Rating

    10.0 out of value="10"
    • 10.0 Hotel Service
    • 8.0 Hotel Condition
    • 10.0 Room Comfort
    • 10.0 Room Cleanliness
    Pantages Hotel Toronto Centre 2009.08.11
    Not recommended Trip type: Business "Left some to be desired"

    Reviewed by a Hotels.com guest on Aug 11, 2009

    Although the room was nice and I really liked the convenience of having a little kitchenette, there were large gaps in service. My main problem was that on the 2nd night of my 3 night stay I returned to my room at 6pm after a long day at a conference and found a note on the desk stating that the power would need to be turned off in the hotel from 11pm that night until 5am the next morning because a generator needed to be replaced. It said I was to call down to the desk if I wanted a flashlight (!!!!). This meant absolutely no power in the hotel for those hours, including lights, air conditioning, tv, etc. I was not told about this issue in advance of arriving nor was I told when I checked in (although management told me they knew it needed to occur for about two weeks prior to my arrival). As a business traveller, I had planned to be up late that night working on a presentation so and to learn about the issue via a note on my desk on the same day it was to occur was not acceptable. They did send me to their sister hotel, the Cosmopolitan, and they gave me free internet and breakfast while there, so they worked hard to solve the situation, but in my opinion, this kind of problem should have been handled better from the beginning.

    Overall Rating

    6.0 out of value="10"
    • 6.0 Hotel Service
    • 6.0 Hotel Condition
    • 8.0 Room Comfort
    • 8.0 Room Cleanliness
    Pantages Hotel Toronto Centre 2009.08.09
    Recommended Trip type: Family "Pantages Hotel / in the heart of entertainment district"

    Reviewed by Norm of Windham on Aug 9, 2009

    Good hotel -- great location

    Overall Rating

    8.0 out of value="10"
    • 8.0 Hotel Service
    • 8.0 Hotel Condition
    • 8.0 Room Comfort
    • 8.0 Room Cleanliness
    Pantages Hotel Toronto Centre 2009.08.05
    Not recommended Trip type: With Friends "THEY DO NOT CLEAN ROOMS ON BUSY WEEKENDS"

    Reviewed by Katie of Seal Beach on Aug 5, 2009

    I was extremely dissapointed when my room did not get clenaed on Saturday and Sunday! and not to mention we had people in the room when the house keeping showed up with clean (thank god!) towels and they charged us an additional $50.00 a night per person because they were under the impression they were staying in the room too. Very bad experience!

    Overall Rating

    2.0 out of value="10"
    • 2.0 Hotel Service
    • 4.0 Hotel Condition
    • 6.0 Room Comfort
    • 2.0 Room Cleanliness
    Pantages Hotel Toronto Centre 2009.08.04
    Recommended Trip type: All Others

    Reviewed by a Hotels.com guest on Aug 4, 2009

    This guest did not leave a comment.

    Overall Rating

    8.0 out of value="10"
    • 8.0 Hotel Service
    • 10.0 Hotel Condition
    • 10.0 Room Comfort
    • 10.0 Room Cleanliness
    Pantages Hotel Toronto Centre 2009.08.04
    Recommended Trip type: All Others "fantastic place to stay"

    Reviewed by tristan of rochester on Aug 4, 2009

    Extremely friendly staff, great room, terrific location. Quick to respond to any request.

    Overall Rating

    10.0 out of value="10"
    • 10.0 Hotel Service
    • 10.0 Hotel Condition
    • 10.0 Room Comfort
    • 10.0 Room Cleanliness
    Pantages Hotel Toronto Centre 2009.08.04
    Recommended Trip type: With Friends "Outstanding hotel"

    Reviewed by diane of cramerton on Aug 4, 2009

    Absolutely great place to stay. My adult daughter & I stayed here for 3 nights for sightseeing & celebrating my birthday. First time in Toronto and we definitely chose the perfect place to stay. Large room, full kitchen. Hotel staff, bartender, doormen-everyone was more than helpful and friendly. The location was perfect for public transportation or walking. Our room was very quiet. Have traveled many places and this is surely one of my favorites.

    Overall Rating

    10.0 out of value="10"
    • 10.0 Hotel Service
    • 10.0 Hotel Condition
    • 10.0 Room Comfort
    • 10.0 Room Cleanliness
    Pantages Hotel Toronto Centre 2009.07.29
    Recommended Trip type: Romance

    Reviewed by a Hotels.com guest on Jul 29, 2009

    This guest did not leave a comment.

    Overall Rating

    8.0 out of value="10"
    • 10.0 Hotel Service
    • 8.0 Hotel Condition
    • 8.0 Room Comfort
    • 10.0 Room Cleanliness
    Pantages Hotel Toronto Centre 2009.07.29
    Recommended Trip type: Romance "Difficult situation"

    Reviewed by a Hotels.com guest on Jul 29, 2009

    I had reserved and paid for 2 nights at Pantages. I called on the 1st night said I was not coming until the 2nd night but wanted to make sure my room was reserved and that I would have it for the 2nd night. Since I had already paid for the room, was assured my room would be there. The next day, when I went to the hotel, was informed my room was cancelled because I did not check in the 1st day, even though I had paid for it. They had my reservation, they knew I paid for it yet had given it away. I had to wait an hour arguing with the front desk that I had paid for a room and should have it. After an hour, was finally given a room yet they did not give any reimbursement, like parking. It wasn't until the next day at checkout when the manager asked me about my stay did I get my parking complementary. Was just disappointed about the initial service.

    Overall Rating

    6.0 out of value="10"
    • 4.0 Hotel Service
    • 10.0 Hotel Condition
    • 10.0 Room Comfort
    • 10.0 Room Cleanliness
    Pantages Hotel Toronto Centre 2009.07.26
    Recommended Trip type: All Others "Could use better customer service"

    Reviewed by a Hotels.com guest on Jul 26, 2009

    This hotel was ok. My boyfriend and I stayed there over the July 4th 2009 holiday. The parking was valet only and was $32 a night. I thought this was a bit pricey, but if we had parked in the lot down the street, we most likely would have paid the same price. The convenience of being able to come and go with our car was good. They claim to have a Meditation channel; this tv channel did not exist for us. They also did not put "stones" on our pillows. Front desk could have been more cheerful and provided info about the hotel. We were not informed about any of their services, nor how to work the elevators (had to use your room key - I've never experienced that before). Overall, it is a nice hotel. The rooms are clean, the location is good and having the kitchenette in the room was pretty awesome. I would recommend this hotel for others, just be aware that the front desk people aren't the most outgoing and that parking is expensive.

    Overall Rating

    6.0 out of value="10"
    • 6.0 Hotel Service
    • 8.0 Hotel Condition
    • 8.0 Room Comfort
    • 8.0 Room Cleanliness
    Pantages Hotel Toronto Centre 2009.07.22
    Recommended Trip type: Family "IN the middle of everything"

    Reviewed by Norm of Windham on Jul 22, 2009

    location location location !!!!!

    Overall Rating

    8.0 out of value="10"
    • 8.0 Hotel Service
    • 8.0 Hotel Condition
    • 8.0 Room Comfort
    • 8.0 Room Cleanliness
    Pantages Hotel Toronto Centre 2009.07.20
    Recommended Trip type: Romance "Beautiful...but...."

    Reviewed by a Hotels.com guest on Jul 20, 2009

    The hotel was beautiful, but they did not have the specific room that we had requested. Also, when they "cleaned" the room, they didn't replenish many of our items (coffee, towels, soap, etc.) and when they "changed the bedding", they just remade it with our previous linens.

    Overall Rating

    8.0 out of value="10"
    • 8.0 Hotel Service
    • 10.0 Hotel Condition
    • 10.0 Room Comfort
    • 4.0 Room Cleanliness
    Pantages Hotel Toronto Centre 2009.07.15
    Recommended Trip type: Romance "The place is great"

    Reviewed by a Hotels.com guest on Jul 15, 2009

    Very clean nice new room, its really a studio apartment, with a small kitchen which I prefer

    Overall Rating

    10.0 out of value="10"
    • 8.0 Hotel Service
    • 8.0 Hotel Condition
    • 10.0 Room Comfort
    • 10.0 Room Cleanliness
    Pantages Hotel Toronto Centre 2009.07.14
    Recommended Trip type: Romance "Good Central Location"

    Reviewed by Emily of Chicago on Jul 14, 2009

    This was a very good hotel, especially for the price. Clean, comfortable and modern, had the features of a pricier hotel. It is right in downtown Toronto, so it is easy to get around and see everything. My only criticism would be that the concierge was not particularly helpful in terms of suggesting things to do. They kept steering us towards the most touristy neighborhoods, restaurants and attractions, even when we asked for a more local experience. We had to do our own research to find what we were looking for. That said, if you like venturing off the beaten path, be sure to check out the 4-5 blocks that comprise Little Italy...there were great restaurants to choose from, cool boutiques and it definitely is off the more traveled tourist streets.

    Overall Rating

    10.0 out of value="10"
    • 8.0 Hotel Service
    • 10.0 Hotel Condition
    • 10.0 Room Comfort
    • 10.0 Room Cleanliness
    Pantages Hotel Toronto Centre 2009.07.12
    Recommended Trip type: Romance "Great Location!"

    Reviewed by a Hotels.com guest on Jul 12, 2009

    The Pantages was a wonderful pick for our trip. It is located right in the middle of everything and we were able to walk every where. I would definitely recommend this hotel if you want a nice, clean, quiet hotel that has friendly staff and is in a great location. Not to mention the beer and liquor store is right across Dundas Square!

    Overall Rating

    10.0 out of value="10"
    • 10.0 Hotel Service
    • 8.0 Hotel Condition
    • 10.0 Room Comfort
    • 8.0 Room Cleanliness
    Pantages Hotel Toronto Centre 2009.07.09
    Recommended Trip type: Romance "highly recommended"

    Reviewed by a Hotels.com guest on Jul 9, 2009

    nice ,clean , great location ,highly recommended

    Overall Rating

    10.0 out of value="10"
    • 10.0 Hotel Service
    • 8.0 Hotel Condition
    • 10.0 Room Comfort
    • 10.0 Room Cleanliness
    Pantages Hotel Toronto Centre 2009.07.09
    Recommended Trip type: All Others

    Reviewed by a Hotels.com guest on Jul 9, 2009

    This guest did not leave a comment.

    Overall Rating

    8.0 out of value="10"
    • 8.0 Hotel Service
    • 8.0 Hotel Condition
    • 8.0 Room Comfort
    • 8.0 Room Cleanliness
    Pantages Hotel Toronto Centre 2009.07.09
    Recommended Trip type: With Friends "Shiek modern hotel"

    Reviewed by Mike of New York City on Jul 9, 2009

    I really enjoyed our stay at this hotel...it was very convenient to everything...disregard other reviews about hotel because they are not fair and accurate...hotel has great bar-it is open late...great martini happy hour....rooms are great and comfortable...and staff was very cordial...will definately be back

    Overall Rating

    10.0 out of value="10"
    • 10.0 Hotel Service
    • 10.0 Hotel Condition
    • 10.0 Room Comfort
    • 10.0 Room Cleanliness
    Pantages Hotel Toronto Centre 2009.06.21
    Recommended Trip type: Business

    Reviewed by a Hotels.com guest on Jun 21, 2009

    This guest did not leave a comment.

    Overall Rating

    10.0 out of value="10"
    • 8.0 Hotel Service
    • 10.0 Hotel Condition
    • 10.0 Room Comfort
    • 10.0 Room Cleanliness
    Pantages Hotel Toronto Centre 2009.06.18
    Recommended Trip type: All Others "Felt like home!"

    Reviewed by a Hotels.com guest on Jun 18, 2009

    The space was wonderfully utilized. There was a full kitchen, little couch, desk, table and areas to put things, a vanity area, and a washer and dryer. You just cant beat the washer and dryer. The room was very comfortable. The bed and linens were wonderful and the location was perfect. I would definitely recommend the hotel.

    Overall Rating

    8.0 out of value="10"
    • 8.0 Hotel Service
    • 8.0 Hotel Condition
    • 10.0 Room Comfort
    • 10.0 Room Cleanliness
    Pantages Hotel Toronto Centre 2009.06.11
    Recommended Trip type: Romance "Great Room, Great Price"

    Reviewed by a Hotels.com guest on Jun 11, 2009

    This hotel was perfect, and I couldn't believe the price! The hotel staff was courteous and professional, the rooms were clean and comfortable, and I would certainly recommend and stay here again.

    Overall Rating

    10.0 out of value="10"
    • 10.0 Hotel Service
    • 10.0 Hotel Condition
    • 10.0 Room Comfort
    • 10.0 Room Cleanliness
    Pantages Hotel Toronto Centre 2009.06.02
    Recommended Trip type: Business

    Reviewed by a Hotels.com guest on Jun 2, 2009

    This guest did not leave a comment.

    Overall Rating

    6.0 out of value="10"
    • 6.0 Hotel Service
    • 6.0 Hotel Condition
    • 8.0 Room Comfort
    • 6.0 Room Cleanliness
    Pantages Hotel Toronto Centre 2009.06.01
    Recommended Trip type: With Friends

    Reviewed by a Hotels.com guest on Jun 1, 2009

    This guest did not leave a comment.

    Overall Rating

    8.0 out of value="10"
    • 8.0 Hotel Service
    • 8.0 Hotel Condition
    • 8.0 Room Comfort
    • 10.0 Room Cleanliness
    Pantages Hotel Toronto Centre 2009.06.01
    Recommended Trip type: Business "Will Use Again!"

    Reviewed by D of Glasgow on Jun 1, 2009

    Booked an Executive Suite which was really nice. Decent size and very comfortable. Only criticism was the fact that they didn't restock the minibar during my entire stay. Could've asked them too I guess, but not the point. And they charge $12 a day for wireless internet. In this day and age and like most other hotels - this should be FREE! The hotel itself is very stylish, great little cocktail bar with good offers on certain nights of the week.

    Overall Rating

    10.0 out of value="10"
    • 10.0 Hotel Service
    • 10.0 Hotel Condition
    • 10.0 Room Comfort
    • 10.0 Room Cleanliness
    Pantages Hotel Toronto Centre 2009.05.29
    Recommended Trip type: Romance "Awesome!"

    Reviewed by a Hotels.com guest on May 29, 2009

    Awesome Hotel for the money. Very chic and modern! Great location, would stay there again in a heartbeat!

    Overall Rating

    10.0 out of value="10"
    • 10.0 Hotel Service
    • 10.0 Hotel Condition
    • 10.0 Room Comfort
    • 10.0 Room Cleanliness
    Pantages Hotel Toronto Centre 2009.05.25
    Recommended Trip type: Business

    Reviewed by a Hotels.com guest on May 25, 2009

    This guest did not leave a comment.

    Overall Rating

    6.0 out of value="10"
    • 8.0 Hotel Service
    • 8.0 Hotel Condition
    • 8.0 Room Comfort
    • 8.0 Room Cleanliness
    Pantages Hotel Toronto Centre 2009.05.12
    Recommended Trip type: All Others "Really nice modern hotel with a piano bar"

    Reviewed by V of London on May 12, 2009

    I very much enjoyed the stay at the hotel. The room had a modern and clean decor, the hotel staff truely helpful. They even assisted to find out about public transport times to another city and suggested places to visit in Toronto. The hotel is very well located I could just walk to all attractions. Five star service in my experience.

    Overall Rating

    10.0 out of value="10"
    • 10.0 Hotel Service
    • 10.0 Hotel Condition
    • 10.0 Room Comfort
    • 10.0 Room Cleanliness
    Pantages Hotel Toronto Centre 2009.04.22
    Recommended Trip type: All Others "Great place to stay with very accommodating staff"

    Reviewed by Chris of Markham on Apr 22, 2009

    My first time at Pantages and I was pleasantly surprised with the style, design, atmosphere and quality for money. I would recommend this to anyone at any time ... I enjoyed my stay very much.

    Overall Rating

    8.0 out of value="10"
    • 8.0 Hotel Service
    • 8.0 Hotel Condition
    • 8.0 Room Comfort
    • 8.0 Room Cleanliness
    Pantages Hotel Toronto Centre 2009.04.20
    Recommended Trip type: Business

    Reviewed by a Hotels.com guest on Apr 20, 2009

    This guest did not leave a comment.

    Overall Rating

    8.0 out of value="10"
    • 8.0 Hotel Service
    • 6.0 Hotel Condition
    • 10.0 Room Comfort
    • 8.0 Room Cleanliness
    Pantages Hotel Toronto Centre 2009.04.06
    Recommended Trip type: Business "A little Suite in the heart of the City"

    Reviewed by Angie of Minneapolis on Apr 6, 2009

    This was like a mini apartment in the heart of Toronto - Shopping, food, and nightlife. The unit was not only furnished with a small kitchenette (dishes and cooking supplies included) but also a washer and dryer. This is the perfect extended stay suite. Thanks HOTELS.com - once again, you have made me a fan!

    Overall Rating

    10.0 out of value="10"
    • 10.0 Hotel Service
    • 10.0 Hotel Condition
    • 10.0 Room Comfort
    • 10.0 Room Cleanliness
    Pantages Hotel Toronto Centre 2009.02.13
    Recommended Trip type: Romance "Worth a stay"

    Reviewed by Dan of Wiarton on Feb 13, 2009

    Very Hip place. Service was as good at any place we have stayed in the world. Right down town close to many venues. My wife and I have no problem recommending this to anyone.

    Overall Rating

    8.0 out of value="10"
    • 10.0 Hotel Service
    • 8.0 Hotel Condition
    • 10.0 Room Comfort
    • 10.0 Room Cleanliness
    Pantages Hotel Toronto Centre 2009.02.10
    Recommended Trip type: Romance "Nice Boutique-y hotel!"

    Reviewed by a Hotels.com guest on Feb 10, 2009

    I would recomend the hotel, but the spa service sucks.

    Overall Rating

    10.0 out of value="10"
    • 10.0 Hotel Service
    • 8.0 Hotel Condition
    • 8.0 Room Comfort
    • 8.0 Room Cleanliness
    Pantages Hotel Toronto Centre 2008.12.12
    Recommended Trip type: Business "Great hotel...just a couple of annoying little things..."

    Reviewed by Paul of Los Angeles on Dec 12, 2008

    The hotel was great as was my room. Very comfortable, very modern and the washer/dryer in the room was a big plus. The negatives were: - paying separately for inernet paying 2x for a movie b/c the remote didn't - work as advertised - the spa being closed All in a great hotel and I would go back for sure.

    Overall Rating

    8.0 out of value="10"
    • 8.0 Hotel Service
    • 6.0 Hotel Condition
    • 10.0 Room Comfort
    • 10.0 Room Cleanliness
    Pantages Hotel Toronto Centre 2008.11.11
    Recommended Trip type: Romance

    Reviewed by a Hotels.com guest on Nov 11, 2008

    This guest did not leave a comment.

    Overall Rating

    10.0 out of value="10"
    • 10.0 Hotel Service
    • 10.0 Hotel Condition
    • 10.0 Room Comfort
    • 10.0 Room Cleanliness
    Pantages Hotel Toronto Centre 2008.10.29
    Not recommended Trip type: Romance "sleep deprived nighmare"

    Reviewed by david of buffalo on Oct 29, 2008

    hotel seemed to cater to the under 25 crowd ... although very beautiful and luxuriously appointed, we were kept up literally all night long until 6 am by the party going on in the next room and the heavy doors slamming closed time and time again throughout the night, definately not the spa like conditions that one would expect from a hotel of this caliber.

    Overall Rating

    2.0 out of value="10"
    • 10.0 Hotel Service
    • 10.0 Hotel Condition
    • 10.0 Room Comfort
    • 10.0 Room Cleanliness
    Pantages Hotel Toronto Centre 2008.10.25
    Recommended Trip type: Business "Excellent Hotel"

    Reviewed by a Hotels.com guest on Oct 25, 2008

    This hotel was very extremely clean and comfortable. The room included a full kitchen which was a definite plus. There was also a washer and dryer, and washing detergent as well. However, wireless internet access was $12/night extra and parking was also about $30/night extra. The restaurant that is attached the the hotel doesn't quite live up to the 4 star rating of the hotel -- it is basically a diner. I would definitely return to this hotel in the future.

    Overall Rating

    10.0 out of value="10"
    • 10.0 Hotel Service
    • 10.0 Hotel Condition
    • 10.0 Room Comfort
    • 10.0 Room Cleanliness
    Pantages Hotel Toronto Centre 2008.10.08
    Recommended Trip type: Family

    Reviewed by a Hotels.com guest on Oct 8, 2008

    This guest did not leave a comment.

    Overall Rating

    10.0 out of value="10"
    • 10.0 Hotel Service
    • 8.0 Hotel Condition
    • 10.0 Room Comfort
    • 10.0 Room Cleanliness
    Pantages Hotel Toronto Centre 2008.09.04
    Recommended Trip type: Romance "Only issue"

    Reviewed by My of Smykowski on Sep 4, 2008

    The TV didn't work right. The maintenance guy came in 3 times to fix the tv. It would work for a little bit then break again. In the end we just left it that way. It was dissapointing, but didn't effect too much of our stay.

    Overall Rating

    8.0 out of value="10"
    • 8.0 Hotel Service
    • 6.0 Hotel Condition
    • 10.0 Room Comfort
    • 10.0 Room Cleanliness

    Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com's position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews

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