Situated near the beach, Koox Caribbean Paradise Hotel is in the heart of Playa del Carmen, within walking distance of Nuestra Senora del Carmen Catholic Church, Mamitas Beach Club, and Pier Navega. Also nearby are Playa del Carmen Main Beach and Central Square.
In addition to an outdoor pool and multilingual staff, Koox Caribbean Paradise Hotel features tour/ticket assistance. Complimentary wireless Internet access is available in public areas. The staff can provide concierge services, tour assistance, and currency exchange. Additional amenities include gift shops/newsstands, laundry facilities, and dry cleaning/laundry services. For a surcharge, guests have access to a shuttle from the hotel to the airport (available on request). The property has designated areas for smoking. A total renovation of this property was completed in November 2011.
The 40 air-conditioned guestrooms at Koox Caribbean Paradise Hotel include safes and makeup/shaving mirrors. Beds have signature bedding and down blankets. Guests can use the in-room complimentary wireless high-speed Internet access. Rooms are equipped with plasma TVs with cable channels and free movie channels. Bathrooms offer showers with rainfall showerheads, and complimentary toiletries. In addition, amenities available on request include hair dryers, irons/ironing boards, and wake-up calls. Housekeeping is offered daily.