"Not satisfied at all"
Our room was clean but it didn't have a sofa, frig or microwave ( neither are expensive and all are needed by travelers for comfort). Straight back chairs were not comfortable after being in a car for hours. A suite was available but because hotel.com answered the only # listed I was not allowed to upgrade. This is totally unacceptable. I have the need […] and money YOU HAVE THE ROOM and your hotel can't accommodate my need. I won't be back or recommend your hotel. I will inform all my friends and family to stay at a user friendly hotel. Read moreGenuine Hotels.com guest review
"Okay stay not the best Casino stay"
It was a ok stay not as clean as others.Stay was ok friendly lots of standing around talking to others seems like there customers is not # 1 took long to time get deposit back on my cardGenuine Hotels.com guest review
Room needs maintenance. Toilets would not flush. Towel rack loose. Shower rack not connected. Staff was friendly but I was expecting a lot more for staying at a casino hotel for a week. No New Years events was very disappointing.Genuine Hotels.com guest review
"Slept Like a Baby"
Boomtown's rooms are spacious updated decor and the beds are amazing. No additional costs for parking. I will make this my go-to hotel in Shreveport.Genuine Hotels.com guest review
"Not a good stay"
Got there after 5:00, and room was still not ready. Did not check in till after 6:00, only to find out they did not have the right room for us. We had a Jacuzzi room...only to find out the Jacuzzi did not work. Never got Wifi to work. Not a good stay.Genuine Hotels.com guest review
"We will be returning"
I had a great time. As soon as we entered the lobby to check in we felt welcomed. Great atmosphere. The carpet and rooms were clean and everything was better than expected.Genuine Hotels.com guest review
"Nice older hotel, Nice staff except for Valet."
The hotel was a nice, clean older hotel. The staff especially casino, buffet, bartenders and cocktail waitress where awesome. The valet service lacked basic consideration. It was cold and raining when we were there and they didnt make sure anything other than driver's door was unlocked or open. They didn't help with bags or even offer. The hotel is […] clean but was a little weird with tub in the bedroom with mirrors all around. My biggest pet peeve with the room is only half the room had lights so unless you were in the bathroom or the tub you were in the dark. The buffet and the casino where nice. Would probably try another casino before revisting this one, Read moreGenuine Hotels.com guest review
"Great little get away"
We were happy with our stay but soooo disappointed that the jacuzzi tub didn't work. Overall, we had a great time though.Genuine Hotels.com guest review
"In town for bowl game"
Hotel was nice....buffet was not very good. The slot machines were were not good at all. I will not be going back.Genuine Hotels.com guest review
"Anniversary weekend :)"
Hotel Staff very friendly and provided professional services. However;Top cover on double bed had soiled stain. Ceiling in shower had peeling paint, may come from steam? Room was clean. :). Would stay there again :).Genuine Hotels.com guest review
I loved my stay. The room was very spacious and even though it was close to the interstate I never heard any noise. I highly recommend.Genuine Hotels.com guest review
"Good for the price."
Good for the price.Genuine Hotels.com guest review
It was a great! The only thing was not being able to get room service....it was listed as a hotel amenity, but they do not have room service available. I was looking forward to being pampered......Genuine Hotels.com guest review
It was great. Hotel was super clean. My husband and I celebrated our anniversary and it was wonderfulGenuine Hotels.com guest review
My husband is handicap.. I ask for a handicap suite they gave a suite at the very end, the service was bad and the valet was awful. We had to walk was tired did not do what we wanted to while we were there.Genuine Hotels.com guest review
Nice and wonderfulGenuine Hotels.com guest review
"enjoyed the stay"
quit room, clean, polite staff,Genuine Hotels.com guest review
N/aGenuine Hotels.com guest review
"Great rate 4 Great stay!!!"
the rate was GREAT & the first room had a very bad odor in it, so I went to the front desk and reported it and they very kind enough to give us another room, & the bed was very comfortable; the only thing I didn't like was there was no microwave or refrigerator, but my overall stay was GREAT!!!Genuine Hotels.com guest review
It was a good stay. Room was clean, location convenient.Genuine Hotels.com guest review
"Nice Hotel, but Desk Service Pulls It Down.."
The Hotel was nice. The 800 Prime was very nice and the staff was over the top service. FABULOUS!! Everyone was kind and courteous EXCEPT for the Desk staff. Before I arrived I called the Hotel to get my total that would be due which was $247.48. I told them I would be paying in cash. The desk employee told that was fine I could do that at checkout. […] I had made my reservation through the web and secured it with a credit card. I was told my card would not be charged. Checked in, got no paper work.. The next morning I checked my bank account and was charged $297.48. I lost it.. I went down to the desk, and she kept telling me they didn't charge my card. I had took a picture of the bank transaction and showed it to her. Then saying I don't know, and I ask why was it $50 more. She said, when I paid I would get that back.. I was not told of a $50 fee. When I ask for a manager she told me they left, I ask for the next in line she said they just left.. OMG.. At check out I paid cash and they told me the bank transaction would go off 3 days later it's still on my bank statement.. I have NEVER had a hotel to charge anything on the arrival day and I've even been to London and Paris.. This hotel turned my family time into a disaster.. When I called ahead to get my total I was not told of a $50 fee... Read moreGenuine Hotels.com guest review
Great trip! The service is beyond expectation!Genuine Hotels.com guest review
The parking is on the other side of the facility. A little bothersome.Genuine Expedia guest review
I'll be at was awesome!Genuine Hotels.com guest review
"Better than I expected"
After reading the reviews, I was a little nervous about staying at Boomtown. However, the rooms and hotels are very nice. Beds very comfortable. Casino was too smokey for me, but complementary drinks were a plus! Buffet was $20 per person so we went into town for dinner. Will be staying here again.Genuine Expedia guest review
I asked for a king room but when I got there all they had was two queens. Very disappointed. They told me to contact expedia bc they shouldn't have sold me that type of room.Genuine Expedia guest review
"Will stay there again"
Nice room, loved the huge tub even though the jucuzzi didn't work. They were friendly at the front desk when checking in and leaving.Genuine Hotels.com guest review
"needs nicer bathtub!!"
It was great!! But the rooms really needed fridges and microwaves really badGenuine Hotels.com guest review
"I would definitely stay there again"
It was relaxing. The bed was comfortable and the hot tub was relaxing.Genuine Hotels.com guest review
My wife and I had a really nice time.Genuine Hotels.com guest review
"Outdated Guest Rooms"
Found the staff to be highly qualified and friendly; the guest room was outdated with no stand up shower and the colors were differently 1970's. The bed was extremely hard and not comfortable.Genuine Expedia guest review
GreatGenuine Hotels.com guest review
"I love Boomtown!!"
absolutely awesome!Genuine Hotels.com guest review
One night on business. Room was real good value and nicer than I expected.Genuine Hotels.com guest review
"Won't Be Back"
Checkin was disappointing. We had two rooms reserved, paid in advance. One room's door was open and the room had not been cleaned. The trip back to the desk resulted in a room change, but the key card wouldn't work. It also meant we were no longer next door to each other. It took a third trip up to the room with a staff member to get things straight. […] There is a tub in the room, surrounded by mirrors. It is in the room itself, not in the bathroom. It is a two person whirlpool tub. Toiletries and signage throughout the hotel are either sexually suggestive or mock those who lose money when gambling in their casino. It was overpriced for a room with a sagging mattress and there was no offer of compensation for the the repeated frustration at checkin. I won't be returning to this hotel again. Read moreGenuine Expedia guest review
Worse service we have ever had. Iron did not work. Wife called for new one. One hour later after no response, called again. Fifteen minutes later they called back to see if we had a new iron, I replied no. Five minutes later they called back to inform us they had no more irons. Whaaatt? This was our third stay here. Will NEVER go back!!!Genuine Hotels.com guest review
Rooms are ok.. walls very thin.. You will hear your neighbors.. Cool stay for the cost... Nothing extravagant but serves a good nights stay..Genuine Hotels.com guest review
"Rate high for quality received"
Room needs upgrade broke tile and base vinal wall and ceiling coming off Tub needs filter and pump cleanedGenuine Hotels.com guest review
"Busttown at Boomtown!"
Terrible... Should change the name to Busttown. Time for a major renovation.Genuine Hotels.com guest review
"One of the cheapest hotels in town for a reason."
We booked the deluxe hot tub room, but the hot tub was broken in several ways, they insisted that it mostly worked so it was fine. Mold in shower, bathroom ceiling paint peeling from water, door to mini fridge broken so it was more hassle to use then it was worth. Also as a note to anyone booking the cheap room: they give away coupons for discounted […] monday through thursday rates really easily in the casino. We toured the horseshoe while in town and somewhat wished we had payed the little bit more money to go there. Read moreGenuine Hotels.com guest review
We come here every year for our anniversary and are never disappointed! The room is amazing and the bar is even better! Pat and Bo are the best bartenders and we look forward to seeing them. Had a blast and will be back!!!!!Genuine Hotels.com guest review
It was nice. .. room needs a few repairs but euthanasia everything else was goodGenuine Hotels.com guest review
"nice get away"
loved the whirlpool tubGenuine Hotels.com guest review
"Small hotel casino worth the trip!"
I grew up 45 minutes from Atlantic City, so casino hotels are something in which I'm well-versed. Boomtown was a pleasant surprise. It's clean, comfortable, friendly, and does well for itself. It's very small, but at least you won't leave thinking, "I wish I would have..." The casino is smokey, but the penny machines are fruitful! There's only a few […] tables, but three floors of slots. The buffet is decent, though I wish I would have went to te breakfast buffet! Location is a little poor, but there's a beautiful view of the river! I would definitely stay at Boomtown again. Read moreGenuine Hotels.com guest review
So I decided to celebrate my birthday in Shreveport-Bossier, La.. After spending days of planning for the best birthday. My husband had never been so every detail needed to be in place. After reading the reviews we felt OK about staying at the Boomtown Hotel. We were impressed when we pulled into the hotel. The hotel Lobby was not resourceful. There […] was 1 chair for seating. Just 1. The staff were not warm and friendly. We proceeded to our room, the hotel decor was nice.. We opened the door and were immediately disappointed. The bedding linen was well overdue for replacement. The heater control pad was outdated by at least 15 years, of course we noticed, it was 49• outside. We began to unpack and noticed every bulb was low wattage. The room was extremely dim. We proceeded to get dressed for the evening. The shower and tub had black mildew/mold. I wasnt going to mention the commode that was secured to the floor. Luckily we were there for just 1 night. I definitely wouldn't recommend the hotel to anyone but the Casino was great. Read moreGenuine Expedia guest review
Great room, but I didn't understand why they charged an additional security deposit when I checked in, after I prepaid and prebooked on Hotels.com. The front desk was I little confused that I had prepaid, even though I had my confirmation with me. Oh, the shower drain was clogged too.Genuine Hotels.com guest review
Nice hotel overall. The bathtub was a little dirty and couldn't get the shower to give me hot water with much water pressure. But the room looked good and was clean and comfortable. The hotel was nice though and the staff were all very nice.Genuine Expedia guest review
"Great place if your young."
Room was very expensive, more so than Las Vegas. Bed and pillows were very uncomfortable. Toilets were very low, too low for elderly people.Genuine Hotels.com guest review
Had a great time..Genuine Hotels.com guest review
It was a really nice for me and my family. I didn't care to be that close to hear everything they where doing at the casino. The bed was a little lumpy.Genuine Hotels.com guest review
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