"Awesome stay and fun time"
Hotel staff was super friendly, great group of folks. Room was awesome, clean and fresh, no issues. Had a great nights sleep, enjoyed the onsite activities, will be back again.Genuine Hotels.com guest review
"Had a great time"
Have been there several times previously, most recently with my wife and a few of her friends. Overall, would say this hotel is at least satisfactory; however, will also note there has been little change to the hotel rooms over the years, but the prices continue to increase. I feel they are over priced today. Front desk folks I would say are business […] courteous, not necessarily friendly. Blackjack dealers in the casino are what made the trip enjoyable for me. Very engaging and down to earth. Overall a pleasant experience, but would recommend getting special rates. Read moreGenuine Hotels.com guest review
We enjoyed our trip and the staff.Genuine Hotels.com guest review
Hotels.com promised a deluxe room with mini-bar, refrigerator, etc. The hotel would not honor this and put us in a standard room.Genuine Hotels.com guest review
You could hear the people in the next room like they were in the room with you. The town was dirty.Genuine Expedia guest review
All the hotel staff and dealers were extremely nice. Had an excellent stay.Genuine Expedia guest review
Had an awesome stay.Genuine Hotels.com guest review
Ac worked, bed comfortable, food and service in the steak house was excellent, breakfast buffet was good omelet made to orderGenuine Expedia guest review
"Nice place to stay"
Great. Very happy with our visit. Everything nice and clean, polite staff. Will come again.Genuine Hotels.com guest review
"Just passing through"
We were just looking for a place to sleep! I wish we would have had more time here. We booked through expedia for a great price, check in was a breeze. We had a double room and it was huge! The beds were super comfortable pillow tops. The hotel was clean, and the staff was friendly.Genuine Expedia guest review
Two used q-tips were left on the bathroom floor and several strands of hair left in the shower. I am 100% sure I left a pair if Versace sunglasses in the room after checking out, but nobody seemed to have seen them!Genuine Hotels.com guest review
"Not for us"
Lacking in cleanliness. Musty smell in room, dirty carpet and tub. Was very disappointed that use of wi fi would cost 10 bucks a day and there was no free breakfast included. I should have asked prior, rather than assuming.Genuine Hotels.com guest review
Great value, nice clean and comfortable.Genuine Hotels.com guest review
Location was great and hotel was nice. My only problem was I didn't get my free breakfast as stated when I made my reservation.Genuine Hotels.com guest review
"Rude staff, no amenities"
No fridge or microwave or toiletries provided. Bedding had holes and pillows were pitiful. Staff was rude and unwelcoming. Will never stay there again.Genuine Hotels.com guest review
"Great service, very nice room"
Lived itGenuine Hotels.com guest review
"Hotel is right off the interstate."
The Hotel was nice, the Casino was okay, the slots seemed pretty hungry. The A/C in the Casino was either to cold or to warm, it depended where you sat at the poker tables.Genuine Expedia guest review
It seems oldGenuine Hotels.com guest review
I really enjoyed the hotel and the staff. The price was amazing.Genuine Expedia guest review
"This is a great hotel at a great price."
This was a an in the moment stay. The staff was great and the hotel was clean and in great repair. It would be better if there were more handicapped parking places, though.Genuine Expedia guest review
I never review, but yet I normally look at the reviews before I book. So why do I choose to make Boomtown my first? It's nice, clean, comfortable, and accessible to all casinos. But there is one thing that they have done to us three times......they don't have their rooms ready at check-in time. This last visit, check in is 4, we waited until 4:30...no […] biggie. The last time we checked in at 9:00pm on a Tuesday night and waited until 11:30. After three times of this and their attitude being "it is what it is", I'll stick with the casinos on the other side of I20. Read moreGenuine Hotels.com guest review
Enjoyed our stay but the hotel DOES charge a $50 security deposit and u have to have a credit to put deposit on. When we booked the room with hotels.com it said no deposit required to check in. So please be prepared. Overall the suite with hot tub was nice, the hot tub itself had broken knobs but we where to able to use it. The restaurant in the hotel […] had really good food but service was lacking for the price we paid. Read moreGenuine Hotels.com guest review
Had a very nice stay. This is a very good hotel. We plan to stay there from now on when we go to the areaGenuine Hotels.com guest review
"Nice hotel casino"
It was really nice place to go party, get the hot tub lolGenuine Expedia guest review
"Get a way"
It had been over 10 years since we had been to Shreveport so had no idea of where to stay. On line it was the best deal, and just for what we went for it was fine. Room was clean and all the staff was great, next time if finances permit we will stay at one a little newer.Genuine Expedia guest review
When you check in there is a fifty dollar deposit, which was never stated on my search (advertised for $76, ended up paying $126) The water pressure was at an extreme minimum, only a trickle. Barely got a bath, shower was out of the question. Otherwise, there were no problems. Clean, comfortable room. Would not stay again until the water issue has been […] resolved. Read moreGenuine Expedia guest review
Had a great time. Casino stunk. Room was great. Food was good. Wish the pool was open when it was 90.Genuine Hotels.com guest review
"Good time, buffet not worth the cost."
Good time will return again things went off with out a hitchGenuine Expedia guest review
"nice but not great."
Nice and clean but room was super dark with only two bed side lights and it was severely lacking in power outlets.Genuine Hotels.com guest review
Everything was very good except the hallways too cold.Genuine Hotels.com guest review
Enjoy stay ..rooms were nice but wh3n we g9t there our rooms were not ready we hat to wait 1hr till it was ready.. Very disappointed.Genuine Hotels.com guest review
Love the hot tub rooms.Genuine Hotels.com guest review
Wasn't impressed with desk staff, I've had neck surgery and requested an extra pillow was told people steal them and couldn't have one, the jacuzzi tub on and off button was malfunctioning, I've had better service at motel 6, will not be backGenuine Hotels.com guest review
"Such a great time!"
We wanted a little weekend get away and what better place than casino city? We loved it! Free drinks while you play and the room was sparkly clean! Bed was comfy and everything worked! Every staff member we encountered was super friendly and we enjoyed our stay! Thanks Boomtown we will see you again!Genuine Hotels.com guest review
"Perfect for what I needed"
Friendly staff. They got me into my room early after a long overseas flight.Genuine Expedia guest review
Friendly staff, soft beds, nice size rooms :)Genuine Hotels.com guest review
The receptionist was quite rude. She made an "ok" experience horrible. She would not let me check-in and I kept asking why and she would say bexause you have to check in tomorrow. I asked her to explain because it was technically "tomorrow"; It was 6 a.m. She became visibly frustrated now. She changed my dates and did not make that clear to me and I […] didn't know I was to check-out until housekeeping told me. Once I got to the room, the toilet was dirty, which topped off the experience. Read moreGenuine Hotels.com guest review
"Superior King Suite"
With in 5 minutes of checking into our suite my husband and I found a dirty pair of women underwear. Not impressive at all! We tried to call down to the front desk 2 or 3 times and was not able to get in touch with anyone. So i had to walk down to the front desk and let them know. When I told the lady at the front desk she started laughing! Yes, it […] was kind of humorous, but not when you have to sleep in that room that you know was not cleaned all that well! Not sure if I would stay there again. Read moreGenuine Hotels.com guest review
"Things a room should have"
Needs a refrigerator in room there wasn't one had stuff couldn't put In refrigerator and a microwave .Genuine Hotels.com guest review
"Great price, good location."
This hotel was great for what we wanted. Away from the crowds, but close to everything. The price through hotels.com was good, too. Employees were somewhat surly, except security, who were all friendly. The shower head in room 314 definily needs repair. Also could use a coffee shop. But overall, really like this hotel!Genuine Hotels.com guest review
When I went to check into the hotel - they did not have a room for me. I handed the lady at the front desk my confirmation and she went to find a manager. It was finally resolved and they gave me a room. When I opened the door I felt like I had suddenly walked into a Motel 6. There was only one mirror in the entire room. I used the valet service and […] I was surprised to see my car sitting in the same place I had left it sitting when I got out of it the night before - yet I still had to wait 15 minutes for the valet to bring me my keys. It just didn't feel clean and I will not be staying here again. For the price I could have stayed at much nicer establishment. The casino is small and there is zero ventilation. Read moreGenuine Expedia guest review
I went to the "BOOMTOWN" website, I saw a room special with a jacuzzi tub in the room. I called the number to book the room and thought I was dealing with a clerk at the BOOMTOWN hotel and casino; but I was dealing with an expedia agent. I asked for the afore mentioned room and if it was available in smoking. I was told yes. and then I made the reservation. […] At check in I was givien a plain smoking room. No jacuzzii. I contacted the front desk and was told the room was booked through expedia so I would have to go back to expedia to work it out. Oh yeah, this booking was non refundable. I insisted on speaking to a manager and was eventually given a room witha jacuzzi that was non smoking. I didn't like the fact I was told to go back and work with exoedia; especially since I wasn't aware I was working with expedia. All along I thought I was working with a BOOMTOWN desk clerk. Read moreGenuine Hotels.com guest review
always goodGenuine Hotels.com guest review
"Clean rooms but smokey"
Rooms & area clean .Nice receptionists & prompt to whatever situation, but if you don't smoke u gonna have a problem with non-smoking rooms.Genuine Hotels.com guest review
When we got there the toilet wasn't working and we had to call maintance. Then they said the room came with a fridge and it didn't. It wasn't enough room. Overall it was highly over priced for what I paid and what I got.Genuine Hotels.com guest review
"Nice hotel that exceeded expectations."
Expected the hotel to be average based on the price of room, but instead was very clean, staff was great and all the amenities were nice. Only thing that disappointed was buffet. Food wasn't very tasty and it was highly priced. Overall stay was great.Genuine Expedia guest review
Very surprised ! First time at this hotel and it was a nice nights stay. Didn't like the buffet but I normally don't eat at them . Service was good food not so good over cooked and not presented well. Casino looked worn but u enjoyed the service and the games. I would return.Genuine Hotels.com guest review
"It was worth the money"
There was no problem at all from the time I check-in, and check-out. My fiancée was very happy and excited of her birthday surprise when she notice the room had a Jacuzzi. Now she stated she wanted to go back, but some where closer in area range.Genuine Hotels.com guest review
"Very nice hotel"
Absolutely loved the hotel! The beds were so comfortable. I would defitently stay here again.Genuine Expedia guest review
Showers in my room, and the other people I was traveling with, were all very poor. Water pressure is almost to a trickle. The casino attached is very sub par. The buffet is always open but the restaurant is only 3-4 days a week for dinner I believe. I never got to try it while I was there. The internet is not free and costs 10$ per day. Yes per day. […] And is only a 756k connection. It was only 80$ a night and when a casino is attached to the hotel I guess you don't get much. There is also no mini fridge so I couldn't even keep my water cold. Read moreGenuine Hotels.com guest review
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