I went to the "BOOMTOWN" website, I saw a room special with a jacuzzi tub in the room. I called the number to book the room and thought I was dealing with a clerk at the BOOMTOWN hotel and casino; but I was dealing with an expedia agent. I asked for the afore mentioned room and if it was available in smoking. I was told yes. and then I made the reservation. […] At check in I was givien a plain smoking room. No jacuzzii. I contacted the front desk and was told the room was booked through expedia so I would have to go back to expedia to work it out. Oh yeah, this booking was non refundable. I insisted on speaking to a manager and was eventually given a room witha jacuzzi that was non smoking. I didn't like the fact I was told to go back and work with exoedia; especially since I wasn't aware I was working with expedia. All along I thought I was working with a BOOMTOWN desk clerk. Read moreGenuine Hotels.com guest review
always goodGenuine Hotels.com guest review
"Clean rooms but smokey"
Rooms & area clean .Nice receptionists & prompt to whatever situation, but if you don't smoke u gonna have a problem with non-smoking rooms.Genuine Hotels.com guest review
When we got there the toilet wasn't working and we had to call maintance. Then they said the room came with a fridge and it didn't. It wasn't enough room. Overall it was highly over priced for what I paid and what I got.Genuine Hotels.com guest review
"Nice hotel that exceeded expectations."
Expected the hotel to be average based on the price of room, but instead was very clean, staff was great and all the amenities were nice. Only thing that disappointed was buffet. Food wasn't very tasty and it was highly priced. Overall stay was great.Genuine Expedia guest review
Very surprised ! First time at this hotel and it was a nice nights stay. Didn't like the buffet but I normally don't eat at them . Service was good food not so good over cooked and not presented well. Casino looked worn but u enjoyed the service and the games. I would return.Genuine Hotels.com guest review
"It was worth the money"
There was no problem at all from the time I check-in, and check-out. My fiancée was very happy and excited of her birthday surprise when she notice the room had a Jacuzzi. Now she stated she wanted to go back, but some where closer in area range.Genuine Hotels.com guest review
"Very nice hotel"
Absolutely loved the hotel! The beds were so comfortable. I would defitently stay here again.Genuine Expedia guest review
Showers in my room, and the other people I was traveling with, were all very poor. Water pressure is almost to a trickle. The casino attached is very sub par. The buffet is always open but the restaurant is only 3-4 days a week for dinner I believe. I never got to try it while I was there. The internet is not free and costs 10$ per day. Yes per day. […] And is only a 756k connection. It was only 80$ a night and when a casino is attached to the hotel I guess you don't get much. There is also no mini fridge so I couldn't even keep my water cold. Read moreGenuine Hotels.com guest review
Got up to the front counter she could not find my reservations and wanted to put me in another room, until she got help. For what I was charged I expected the room to be much much better. coffee pot was dirty, shower was dirty, TV did not have any good chancels and it also did not have a clear pictureGenuine Expedia guest review
"Nice accommodations... Close to the boardwalk"
Room was clean, staff friendly, hote is very close to boardwalk for shopping desires. Other casinos/ hotels are lined up along river to gamble at other places. Great buffet. Overall a nice experience for the price we paid.Genuine Expedia guest review
It was hot in the room even with the thermostat turned way down. Service was good and friendly.Genuine Hotels.com guest review
"Over-all Just a normal hotel"
Our stay was, okay. It was nothing BIG or FANSY. Wish now I would have just booked over at the horseshoe. They had a company there spraying and treating the copper, and it had a horrible smell and chemicals were everywhere. The people doing it were RUDE. Although the hotel was just a normal hotel, I would stay again, but not for the price I paid. I […] figured for us staying there for that price, we would have some complementary items, but NOTHING extra. The Buffet was horrible. The steak house was good. Very friendly Staff. Read moreGenuine Hotels.com guest review
"Boomtown in Shreveport"
Bed sheet had bloodstains - staff quick to change - complimentary 2 breakfast - took $50 off room - - will NEVER go back. Phone was filthy - bathroom less that clean. . . not good experience.Genuine Expedia guest review
The beds were amazingly soft!!! Would stay here again! Everyone was very friendly & helpful.Genuine Expedia guest review
Got off to a rocky start , but staff was eager to make up for their small mistake , nice stay, nice whirlpool tub, did here some noise from the room across the hall but I blame that on the people .. 4th floor ice machine was kinda iffy, but that was the only thing I could find wrong with the hotel- staff very friendly and the guy playing the piano was […] a very nice touch. I will stay there again Read moreGenuine Hotels.com guest review
I loved the Jacuzzi tub.Genuine Hotels.com guest review
The hotel was nice, and the bed was comfortable. The toilet was a little shakey. The casino was small.Genuine Hotels.com guest review
It was great that it was so close to shopping. It was a great weekend get-a-away!Genuine Expedia guest review
"Hotel was nice and pleasant!!!!"
I liked being on the bottom floor. Easy access for the casino.Genuine Expedia guest review
Rooms were decent. Our non smoking rooms smelled like ashtrays. There were noticeable hand prints on the ceiling above our bed which was creepy. Our room safe batteries were dead and the hotel apparently did not have anymore AA batteries so we could not lock up any money, jewelry or our gun. Had to leave it in our car until I bought some batteries to […] replace them. Read moreGenuine Hotels.com guest review
Other than the inconvenient parking for guests it was overall good, spacious rooms with a Jacuzzi tub, and quiet hallwaysGenuine Hotels.com guest review
They comped my breakfast when they saw it was my B-Day. The king bed was great. Towels were soft and absorbant. The only problem was the spa bath controls didn't work very well.Genuine Hotels.com guest review
"close to the boardwalk and other casinos."
Check in time was at 4:00 pm but it was 6:00 before we could go to our room, it was being cleaned. We asked for a non smoking room and it was very clean and there was no lingering cigarette smell. Other than the wait for our room our stay was nice and the staff was friendly and courteous.Genuine Hotels.com guest review
The room & the halls smelled like sulfer so bad. Worse smell ever. The room wasn't very clean at all.Genuine Hotels.com guest review
excellent stay. Would stay there again and would also recommend this hotel.Genuine Hotels.com guest review
IT WAS GREAT! Hotel staffing was very good. THANKS FOR A GREAT STAY BOOMTOWNGenuine Expedia guest review
I really enjoyed my stay. The rooms are lovely and the beds are big. I loved the jetted spa tub.Genuine Expedia guest review
"We didn't know whether to laugh or cry."
They couldn't find our reservation after waiting 15 minutes, the reservation was found. The room provided to us had just been evacuated by a hobo? The door was propped open, all the doors and drawers were pulled out (literally and a couple were broken). The bathroom had just been used as well as the shower. Yes they gave us two complimentary buffets. […] More on that later. The front staff was saved by a lady from Kansas who was absolutely pleasant. A new room was provided. The room itself was decent. We had previously booked a reservation with the steakhouse (1800 Prime). We walked in to share with her we would be about 15 minutes late. She said they didn't accept online reservations...funny your website does..she said "I don't get those" and made no apologies wasn't kind, didn't look us in the eye...but you know maybe she had a bad day. We head back to the restaurant and our continuation of "worst service ever" continued. We waited 30 minutes to get a drink at our table another 45 minutes for an appetizer which was cold and as we hit the 2.5 hour mark, we left without receiving our entree. Yes the manager apologized, but REALLY? Is service a lost art? We did have a drink at the front bar. Again, super incredibly slow service and no smiles, no friendliness almost like they were working for a coal mine. Very very interesting. Read moreGenuine Expedia guest review
"everything in one place."
The staff was very helpful as I was traveling with two disable friends. I feel for us they went above and beyond the call of duty. I spoke to many casino staff to ask where machine were and the all were very friendly. Enjoyed the greeters.Genuine Expedia guest review
"first come first receive"
called the hotel told them we would be coming late, we were goin out to dinner first, when we get there our room is gone.overbooked, had to talk to a manager to get things right, so what good did it do to reserve a room weeks before our stay?Genuine Expedia guest review
Great place to stayGenuine Hotels.com guest review
"awesome weekend getaway"
I was after a nice and relaxing weekend with an old friend and thats exactly what i got. Great place,friendly staff,clean & comfy room and great food. We didnt leave the premises the entire weekend!Genuine Hotels.com guest review
"its boosier city not vegas"
Hotel staff nice, rooms cleaning not detailed but not gross...after booking and reading reviews i was a bit nervous overall it was how i remember from a visit 8 years ago...buffet was eaten both nights for free... you get what you pay for ... not a lot of variety but it was tasty food just limited choices... you can over eat easily...didn't win anything... […] casino was nice if you don't need fluff very small didn't notice horrible smoke problems many others complained about...it is a casino so it will have smokers Read moreGenuine Expedia guest review
We had a great time. It wasn't a plush hotel but it offered us exactly what we wanted, a night away with a nice jacuzzi tub.Genuine Hotels.com guest review
we felt like the hotel was not maintained (in a Wow!) like it used to be - things looked a little run downGenuine Hotels.com guest review
"Not worth the price"
No lighting in room except two dim lamps, air didnt work.Genuine Expedia guest review
"Not worth the price"
No lighting in room except two dim lamps, air didnt work.Genuine Expedia guest review
"Girls night out"
Great experience! Room was nice and big. The tub in the bathroom was a little dingy but over all everything was nice! Quick check in and out!Genuine Hotels.com guest review
Bath tub was black.Genuine Hotels.com guest review
We enjoyed our stay except for not being able to sleep most of the night because of neighbors next door stayed up talking constantly all night. Otherwise the room was very nice and the bed was exceptionally comfortable, and we enjoyed having the convenience of the buffets inside the hotel. All the staff we encountered were very cordial, especially the […] waitress we had in the buffet restaurant. Read moreGenuine Expedia guest review
relaxing, comfortable, convenientGenuine Hotels.com guest review
We could hear all our neighbors through paper thin walls. The rooms looked like circa 1980 with (dirty) fabric on the ceiling. Nasty place, casino was also tiny, only one roulette table. Highly recommend staying elsewhere!Genuine Expedia guest review
Dingy rooms, unprofessional staff The casino was like a ghost town on a Friday night. Buffet was closed by 10pm! Overall mediocre experience. Wouldn't recommendGenuine Hotels.com guest review
"Good Location, but pretty average"
The room needs updating, but was clean and quiet. The casino is VERY small, and the valet is non-existent. We parked outside in valet went up the room and came back down 45 minutes later and all the cars in the valet line were in the same place. Never did see a valet our whole time there.Genuine Expedia guest review
Boomtown is a very nice hotel. The entire staff was very friendly and helpful. The room was nice and beds very comfy. If you like to gamble and are not a smoker you may want to try a different casino to gamble at, the casino here is very smokey and unpleasant. I will stay there again.Genuine Hotels.com guest review
Location was easy to find and easy access.Genuine Hotels.com guest review
"Nice hotel, friendly staff, would go back for sure"
Wonderful, really nice staff, very relaxing. We really enjoyed ourselves.Genuine Expedia guest review
"Very very smokey casino"
The room was nice. We really enjoyed the bathtub. The casino is small and no ventilation which makes it very smokey and dirty feeling.Genuine Expedia guest review
"Great, except for shower"
Everything was great except low water pressure in the shower along with a slow drain.Genuine Expedia guest review
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
We are now watching this hotel on your travel dates
( - )