This was a horrible experience the air conditoners didn't work in any of the rooms I was in along with most of my family members aswell. The mattresses were awefull really firm just terrible. The service was super slow and they didn't care about the guests. The worst resort I have ever stayed at. Would never go backGenuine Hotels.com guest review
"Great resort outside of greater Phoenix"
Large rooms, even if they may need some TLC (mostly patching/painting walls). King size bed was very comfortable, even for my 5 mos. pregnant wife. We had a room right off the pool patio and couldn't hear a sound with the sliding door closed. Carefree is a nifty little place with lots of shops and restaurants...kinda reminds me of downtown Bend Oregon. […] Desert botanical garden was beautiful! We only ate breakfast and it was OK (we chose the buffet). Overall, a very relaxing time. Read moreGenuine Hotels.com guest review
From the moment we checked in, to the moment we left. We had the best service you could imagine. We were even given a mini-escort to our room (we checked in at night). The room itself was amazing. Here are my two complaints to underscore who great it was: No coffee filters for the full size coffee machine and no sponge for the real sink and dishes. […] Yeah, small stuff... pretty great place. We WILL stay here again! Read moreGenuine Hotels.com guest review
A comfortable, convenient place to stay with very nice surroundings. The pool area is a very nice place to relax. The complex is a bit old, but is very clean and comfortable and the staff is very welcoming, friendly, and helpful. Overall, a very good value - we would stay again!Genuine Hotels.com guest review
Only complaints - management should provide refrigerators in all rooms and have more ice stations.Genuine Hotels.com guest review
toilets flushing in the rooms next door and above our room was extremely loud. need more insulation.Genuine Hotels.com guest review
"Perfect for a desert getaway"
We went to the resort for a fun little getaway instead of a full blown vacation during my daughter's spring break. She is 6 yrs old, and we both had a great time! Swimming, room service, tennis...and the room was huge and the staff was helpful and kind. The only negative I would have is that the main pool was heated but the other pool was not (and was […] therefore freezing!!) Read moreGenuine Hotels.com guest review
"Great low key resort for family."
Lovely low key experience. The staff I met were really great. However, the hotel definitely seemed understaffed especially at the restaurant. Weird things in room like no microwave, lack of soap. The pool was lovely and the young man that was the pool attendant walked around giving out water. But I didn't know if you could order a drink or not out there. […] Also the spa was definitely under advertised. When I inquired at the front desk I was advised to look in the book in my room. Not exactly the answer I was looking for. I was actually not on vacation, so didn't take advantage of most of the amenities. I definitely would come back, but I would love to see more information in the room about the activities. Read moreGenuine Expedia guest review
"out of the way desert resort"
I had business about 30 min away. I didn't mind the drive because the resort was comfortable and quiet. The front desk was very accommodating to my requests. The restaurant has good food. The pool is great although we wished there was more shade and a poolside bar.Genuine Hotels.com guest review
The area is breathtaking. We had little time to enjoy the resort itself so we may come back another time. The staff is kind and helpful.Genuine Hotels.com guest review
About average considering it was a resort hotel in an upscale location.Genuine Hotels.com guest review
themselves were acceptable. My only complaint with this hotel is parking is totally inadequate for an operation this size. They have reserved parking for all of the educational facilities, and very little if any for hotel guests. It took us 20 minutes the first night the second night over 30 minutes and we ended up parking 3 blocks away in facility […] parking, Read moreGenuine Expedia guest review
"Classy without the high price"
Staff was super friendly. Offered to mall my postcards for me when I missed the mail.Genuine Expedia guest review
"Great Hotel for Business Meeting"
Food offered by the hotel was nothing less than fantastic. We stayed here for a two day meeting, and the attention to detail of the hotel staff was great! I would highly recommend this place.Genuine Expedia guest review
"With a care in Carefree"
I really liked this resort. It was comfortable and quiet, though I'm not sure how full they were during my stay. Food was good and reasonably priced, they offer a free shuttle into town, although it's only a mile walk. The surrounding neighborhood is nice, they map out a 3-mile loop for anyone that wants to get out for a run, or the grounds are fairly […] big enough for a nice stroll around the property. I saw 3 havelina my first night there and pretty birds during the day. I think my only complaint was that although the building was non-smoking, guests were allowed to smoke on the patios/balconies and I had a neighbor constantly going out to smoke so between the noise of the sliding glass door and the smell of the smoke when I was out there, it was very annoying. Also, if you want spa treatments, I would suggest calling in advance. They were minimally staffed so when I tried same day for a massage, they couldn't really accommodate without calling someone back in to do it. Read moreGenuine Hotels.com guest review
We were quite surprised to find a gem out of the city. Easily reached, with that "away from the city" feeling. On arrival, the complete staff was very helpful and accomodating. We were going "out" for dinner but found no need. The restaurant was VERY nice, with a staff to match. All expectations were met and exceeded. Have already recomened to frie […] nds. Read moreGenuine Expedia guest review
"It was ok"
Booked room and requested balcony and pool view in advance. If the hotel were really busy i wouldnt have worried about it but...,we got a room looking at the mountains which was ok but since the hotel was not crowded at all and even a little dead for a weekend,it seems like they could have given the pool view that we requested ahead of time in our reservation.But […] the front desk gal said no it will be a 10 or 20$ upgrade fee can't remember which one for sure..but like i said the hotel was pretty dead and you would think they would give good customer service and just let us have the pool view that we asked for in first place. But hey if thats the way they want to treat customers, then i can see this place getting deader and deader. Overall an older hotel but pretty clean and nice. Great Lobby. Read moreGenuine Hotels.com guest review
"Nice and relaxing time in the desert"
The hotel was awesome and the personnel and view was great. Easy to get to and lotts of the things to do in the hotel and in the sorrounding areas.Genuine Expedia guest review
The hotel was nice, the room wasn't. The food we got from room service was good portioned but it wasn't any better than hospital food. We had a room right by the pool and was not informed that the pool starts playing music at 8 am. The rooms were falsely advertised as to the amenities and when I complained, they were very rude to me. They have lost […] my business. Read moreGenuine Hotels.com guest review
"Nice time in the desert"
The hotel has been maintained very well even though it' a bit dated. The rooms are clean, the pool is nice, the bar and restaurant are very nice. The setting is gorgeous and I found the staff very courteous overall.Genuine Expedia guest review
"Loved the western theme"
Warm and inviting surroundings. Bed was very comfy. Hot tub and pool were wonderful. Next time I will bring my teens.Genuine Hotels.com guest review
Carefree and Adjacent CaveCreek are great little Westerrn towns for a quick get away. The hotel is odler but still nice and well kept. I would stay again...Not many other choices..except the very expensive "Bolders".Genuine Hotels.com guest review
dated rom but clean and comfortable. Pool hot tub area very good. Staff excellent.Genuine Hotels.com guest review
Played a round of golf at nearby Rancho Manana, then stayed here one night before flying back east the next afternoon. The hotel staff was very accommodating, even providing free shuttle service to/from local restaurant. Our suite was a fully equipped, very spacious condo that blew us away. Great place to stay. Lots of cool things to do in the area […] ! Read moreGenuine Hotels.com guest review
"More than I expected"
I attended a retreat here and wow! first of all the staff was so accomadating and friendly, the rooms were beautiful, clean and very elegant. We stayed in a bungalow suite so we had a living-room area and a bedroom area. the bathrooms were so nice, they had the rain showers and walk-in showers. it was quiet and restful. the resaurant at the resort is […] wonderful! Every meal was 5 star quality. Read moreGenuine Hotels.com guest review
"great hotel in the desert"
Very nice and comfortable. I enjoyed the cleanliness and size of the room. I really appreciated that it came with a refrigerator and microwave.Genuine Expedia guest review
"In the desert"
Nice place and friendly staff. Room service was terrible. Restaurant was great to eat in. Great wait staff! Show was hard to turn off. But room very nice overall. Would return for right room charge.Genuine Hotels.com guest review
"Guest Services _ made our stay perfect !"
Loved the Guest Service Person Audry, she gave wonderful service, offered to shuttle my daughter and I around. We were able to check out a board game at the front desk, and we had a great time. She went above and beyond to make sure our stay was perfect, definately going back.Genuine Hotels.com guest review
My husband and I were looking for a quiet,clean, all inclusive place (food, fitness, etc) to stay for the weekend; the resort met all of our needs quite nicely. It was cozy.Genuine Hotels.com guest review
I thought it was excellent. Great personal all willing to help when needed. Great service.Genuine Hotels.com guest review
"Not close to Phoenix."
Loved the large, comfortable room. The balcony was great. Took quite a while for the room's heater to warm the room from the 50s to a comfortable 74. Thinking about it though, how many times do you need a heater in Phoenix? Friendly, accomodating staff and a relaxing stay.Genuine Hotels.com guest review
"Beautiful Desert Hotel"
Beautiful desert hotel. The grounds were well maintained and provided the perfect background for the wedding pictures taken right outside our room.Genuine Expedia guest review
Room lighting inadequate for reading. Heater fan noisy.Genuine Hotels.com guest review
"Old School disappointing for a "resort""
Cold outside could not get room warm in 8 hours. No soap in bath No movies on demandGenuine Expedia guest review
"so long saloon :("
We have stayed at this resort several times in the past and it is very clean and comfortable as always. Our main complaint was when we arrived the rooms we requested were not avaliable even though the hotel was not full. Also they closed down the saloon that was so fun to hang out in. This resort is now no longer a resort but a nice hotel kind of sad. […] The food in the resturant is grade A out of this world and the staff of the resturant is The same! the desk staff is not quite as up to parr as should be expected....Hope they can turn things around soon! Read moreGenuine Expedia guest review
"great place to stay in cave creek for cost"
Amazing customer service, beautiful lobby, and pool area to take desert pics.Genuine Expedia guest review
"fun and beautiful"
great for families. great breakfast buffet and well-priced for kidsGenuine Expedia guest review
"Terrible hotel experience."
Hotel was very disappointing, poorly run, unprofessional staff, in need of basic upgrade. No request was ever followed thru, eg supplies (towels). Room was large but devoid of any amenities as was the hotel. Restaurant also unprofessionally run. Every request or concern was met with excuses, not with effort to solve.Genuine Expedia guest review
"Fun at the Carefree Resort"
We have stayed at this hotel at least six times. The hotel, staff and dining room are great. Carefree is a fun area. It is good for families and corporate both.Genuine Expedia guest review
I had asked for a quiet room for our getaway but our room was near the saloon and a band played late along with the party noise. No refrigerator in the room. Hot tub jacuzzi did not work properly. But the hotel was nice though dated. Beautiful drive.Genuine Hotels.com guest review
"Excellent customer service"
We had some issues getting into our room and finally was able to get in but it took awhile. A couple of other small things. After speaking to the manager on duty, she was very apologetic and quickly fixed the problem. She gave us complimentary breakfast and we were happy with the rest of the stay.Genuine Expedia guest review
The hotel was very nice. The pool was also nice. The restaruant was very nice as well. The breakfast nice but in my opinion was limited and not a typical buffet. The rooms were a little far to walk from the parking area. The maid service in our room was not very good. The bathroom floor and sink areas were not cleaned daily.Genuine Hotels.com guest review
the only complaint was the pillows way too small, the restaurant was great, we had the Best tasting french onion soup I have ever had and we are from the New York area. I would stay there againGenuine Expedia guest review
Lovely resort, fabulous buffet breakfast. We arrived after dark and had trouble finding our rooms, but were escorted by golf cart.Genuine Hotels.com guest review
"Enjoy the History!"
Our stay was for two nights. The facilty could be excellent even in September. The room was below average. You could not close the bathroom door without it wedging on the tile floor. Unaceptable, that would have been noticed by anyone who cleaned the room. There was something under the furniture that had the TV on it. Left it there, you may want to […] check on that. Front desk services were average. The restaurant was excellent for breakfast as well the server that helped us She was from Bosnia! Great destinatio,needs some TLC! Read moreGenuine Expedia guest review
"Great hotel for a couple or family"
Great getaway. Fine Hotel in a beautiful desert settingGenuine Expedia guest review
"Mixed bag of feelings"
The staff was extremely friendly and helpful, the hotel was quiet and peaceful, and the food at the hotel restaurant was delicious. However, for a hotel calling itself a resort, there were several undesirable things. The sink in our bathroom had a crack across the bottom; the swimming pool had a chipped concrete edge at the south end of the pool (covered […] with duct tape), and the door to our room was very difficult to open (had to put my shoulder into it several times to get it open). I was amazed that our room had a refrigerator but did not have a microwave oven. The clerk said only the suites have microwaves. I found that very odd, considering lesser hotels such as Days Inn all have microwaves in their rooms. Also, the last night in our non-smoking room was marred by someone smoking in the room next door about 11pm. The smoke smell came in through the ac system and it was so bad that we decided to pack up and go home at 1am. The desk clerk offered us another room, but it would have involved packing up everything, unpacking everything, then going to bed at 2am, then getting up at 9am just to pack up everything again to check out of the hotel. We opted to just go home. I realize that people choosing to smoke in non-smoking rooms is not the management's fault, but it still ruined our last day at the resort. Read moreGenuine Expedia guest review
"Very goo night"
I really enjoyed my stay. Room was comfortable and cozy. Definitely looking foward to staying there in the future.Genuine Hotels.com guest review
My wife and I have stayed at this hotel many times and find it's location, service and price very much to our likeing. The only suggestion I would have for them is to install safes in each room. Guests should have a place to safely store their valuables if they spend time around a pool.Genuine Hotels.com guest review
"Disapointed in Cave Creek"
We got to our room and the air conditioning had not been turned on (it was 112)so the room was hot. We turned the air on but it never cooled down. There was left over food in our refrigerator from the last guests. No towels we went out to dinner came back and the room was still hot. We asked for another room, they took us to another room that did not […] have the airconditioning on and was hot. The management and staff had no other options even though the place was empty??? We ended up having to leave at 10:30 PM and get a refund. Overall I woould not recommend this hotel or resort to anyone. Very poor attention to details and did not care abouth the guests. Read moreGenuine Expedia guest review
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