"Good over all, BUT"
It was a great stay for one night, met Marriott standards....but forgot my laptop charger in the room, they did not inform me until I got in touch with them and they wanted me to come back from a 100km again to pick it up as lost and found was closed, With much difficulty a guest service agent got it for me. It was frustrating especially since they […] could have called to inform me!! Read moreGenuine Hotels.com guest review
Good value from an airport hotel.Genuine Hotels.com guest review
Good hotel for the price. Room was clean and comfortable. Underground parking was safe and convenient. Breakfast was alright. 24 hour "Marketplace" in the Libby is convenient. Overall good experience, would recommend and would stay there again.Genuine Hotels.com guest review
"Excellent; more like a Courtyard"
Much better than expected, almost like a Marriott Courtyard.Genuine Hotels.com guest review
"More of a Family Hotel"
The front desk staff were very friendly, but the decor of the rooms needs an upgrade and the photo on the website of the 'fitness facility' is not correct. There is actually a very tiny room with two treadmills and a few free weights. If you are someone who likes to work out and keep a schedule during your business travel this isn't a great hotel gym. […] The photo needs to be updated. The breakfast is free - but as others have said, far too busy and not enough space. The line up on a Sunday morning was very long and I'd rather have sat down in a quiet restaurant and paid $10-12 dollars for made to order eggs at that point. I did request a few things I forgot (toiletries) and wanted more coffee filters and had to call more than once to remind them. It took over 45 minutes to receive extra coffee filters. I gave up on the clean towel. I would also say it caters more to families than business travel. Read moreGenuine Hotels.com guest review
swimming and Jacuzzi was closes for maintanceGenuine Hotels.com guest review
Response by Fairfield Inn and Suites by Marriott Toronto Airport Hello Please accept my sincerest apologies for you not being able to use the pool and the jacuzzi tub. We had a few hockey teams that weekend and our maintenance department had to drain both the jacuzzi and the pool as it needed a good washing. Please don't let this experience sway you from coming back to our hotel. We would love for you to come and enjoy the facilities . Regards, Management
Excellent service, nice rooms, very clean. Would definitely stay there again!Genuine Hotels.com guest review
A great hotel...as I mentioned in my review below. I gave a "4" for comfort this time because the water pressure in my shower was a little on the light side. The staff offered to move us to a new room, but we didn't feel like moving all our stuff for just a two-day stay Enjoyed the excellent, FREE, breakfast again ! A great stay as usual.Genuine Hotels.com guest review
"The Fairfield Inn has every thing you'll need."
We had a very early flight from Winnipeg but still booked in about 9:30 am but knew we could not get into the room then. However the girl on the front desk asked the maid to do our room early and we were in at 11:00 am. Outstanding that two people made such an effort on our behalf. If ever in Toronto the Fairfield Inn is the place to be. Thanks you […] all so much. Read moreGenuine Hotels.com guest review
"Dinning room a bit small."
A great overnight stay nice comfy beds yes I would recommend this hotel.Genuine Hotels.com guest review
Very nice and very clean. Will definitely stay again.Genuine Hotels.com guest review
The hotel shuttle helped, as I arrived around 1:00 a.m. due to a flight delay. Front desk was quick and courteous. I liked the layout of the large room with a jacuzzi tub in the corner. I wanted a beer or something akin to that, but the mini fridge was empty, alas. The king bed was comfortable. Breakfast was basic.Genuine Hotels.com guest review
The staff their went above and beyond to make sure we had a great stay at the hotel.Genuine Hotels.com guest review
"hotel was near woodbine race track."
We booked and paid for a king size bed. We were given a queen size and the desk person argued that it was a king. We sleep in a king at home so we know the difference.Genuine Expedia guest review
Good thing that the Hilton garden Inn Next door had a Lounge that was open past 10 pm.Genuine Expedia guest review
Response by Fairfield Inn and Suites by Marriott Toronto Airport Hello, Thank you for posting your comments on Expedia. I apologize for our lounge closing at 10pm and for any inconvenience that this may have caused. If we are busy we'll keep the lounge open an extra hour or so but if we're not then it closes at 10pm. Thanks for staying with us and hope to see you soon. Regards, Management
"Hotel is close to the airport"
Staff were accommodating ang go the extra mile. Room was clean and is very comfortable, a very welcome change for travellers like us.Genuine Expedia guest review
Room was fine. Spacious. Beds were okay. Cleanliness okay. Towels small. Went to restaurant and was not greeted by staff so left. Booked hotel online and was no indication that parking would be additional.Genuine Expedia guest review
Response by Fairfield Inn and Suites by Marriott Toronto Airport Hello Verified traveller, Thank you for taking the time to share your review on Expedia. I am so sorry to hear you were not greeted by the restaurant staff. I have looked into this and addressed the issue. All of the airport area hotels charge a parking fee, our daily parking rate is $12 and it's very comparable to the rest of the hotels in the area. Thank you again for staying with us. Regards, Management
"Close to the airport, convenient"
Shuttle service worked fine, hotel was ok in terms of cleanliness and facilities but in room wifi was not working. However, they allowed me to store my luggage after checking out since my flight was at night. Overall, convenient and did its purposeGenuine Expedia guest review
Response by Fairfield Inn and Suites by Marriott Toronto Airport Hello Thank You for taking the time to post your comments on Expedia. I am glad to hear you enjoyed your overall stay with us. I would like to apologize for the internet not working while you were here. We are in the process of upgrading the internet service. Thank You again and hope to see you in the near future. Management
A great hotel to stay at if you need to be close to the airport. They offer a free shuttle that leaves every half hour to the airport. I checked out by noon and waited in the lobby before heading to the airport. The hotel is much more comfortable to be at than the airport. The room is very spacious and clean so it was very relaxing.Genuine Hotels.com guest review
I loved the hotel. I only used it because I come from out of town and I was picking up customers the next morning to visit our Head Office. I wish they were closer to our HO because I would this hotel all the time. I also had an issue the next morning with my car and the front desk personal were very nice and helped me. I would recommendGenuine Hotels.com guest review
"Stay at Fairfield Inn"
Hotel was nicely maintained, clean rooms and in close proximity of the Toronto Airport.Genuine Hotels.com guest review
The fridge was out of order and never fixed when we there.. Despite I spoke to the hotel reception.Genuine Hotels.com guest review
Response by Fairfield Inn and Suites by Marriott Toronto Airport Hello, Thank you for posting your comment s on Expedia. I would like to apologize for the inconvenience of not having a fridge in working order while you were with us. This is not how we conduct business. Please give us another chance to make your guest experience better Hopefully we'll see you again when your travel brings you to the area. Regards, Management
Mediocre hotel nothing special.. Room was ok. Cleanliness ok. Staff was ok, little abrupt.Genuine Hotels.com guest review
Response by Fairfield Inn and Suites by Marriott Toronto Airport Hello Mimi, Thank you for taking the time to post your comments on Expedia. Hopefully you'll be able to stay with us again as we would like to have a 2nd chance to make your guest experience more memorable. Again thank you and we look forward to seeing you again in the near future. Regards, Management
"Convenient and Comfortable"
Had a short stay between flights. Very friendly and helpful staff. I would have liked a more substantial restaurant to eat at when I arrived late evening.Genuine Hotels.com guest review
Stayed here for the weekend because my daughters had a rally at wonderland...very clean, friendly staff, great continental breakfast, and it was really quiet given the proximety to the airport. Would definitely stay here again!Genuine Hotels.com guest review
Friendly staff, decent breakfast, great room very cleanGenuine Expedia guest review
The check in was quick and efficient as well as check out. The Hotel and room was clean and comfortable. The breakfast was enjoyable and had a good variety. The location to the airport was close and the shuttle was clean and convenient.Genuine Hotels.com guest review
A Little out of the way but worth it and shuttle to airport no problem.Genuine Hotels.com guest review
"Convenient to the international centre!"
It was an okay hotel with beds that are aging and will need to be upgraded soon to today's high standards of comfort. Basic rooms with nothing too fancy but included everything one needs. The room include wifi which was great, but they charged for parking at over $ 10 per night, which was unfortunately a factor to consider on my next visit. The hotel […] was clean and the room rate was very reasonable when booked with hotels.com Read moreGenuine Hotels.com guest review
"Excellent Airport Hotel at Excellent Price!"
- fast, reliable airport shuttle service pick-up and drop-off: literally 5 min drive to airport. Shuttle runs every 30 mins 24 hrs a day. It will drop you off at the airport so you can catch the Airport Rocket Bus to the subway station to go sightseeing. - friendly front desk, shuttle and restaurant staff - restaurant menu is not extensive but has enough […] of what you need when you are tired and hungry from a long flight - best complimentary breakfast I've had so far - comfortable beds with nice, white linens -very spacious room for our 4 huge suitcases - free, fast wireless Internet Read moreGenuine Hotels.com guest review
The pool and spa tub were disgustingly dirty.Genuine Hotels.com guest review
Response by Fairfield Inn and Suites by Marriott Toronto Airport Hello, I would like to apologize for the pool and spa not being up to your standard while you were here. I can assure you that is not the standard we keep, I do however would like to let you know that we had a few groups in while you were here and that contributed to the pool being not up to standard. I know that 's not an excuse but I have spoken to my maintenance team and this will not happen again in the future. Regards, Management.
"Excellent shuttle service"
Very convenient location close to airport. Shuttle service was excellent. They have a dedicated mini bus for airport shuttle. The shuttle runs every 30 minutes, but we needed a ride at 4:15 am and they accommodated us.Genuine Expedia guest review
"Ok but below expectations"
It was decent, but there was an extra charge for everything, crib, cot, not to mention parking which is free in most fairfield. I had auch better and friendly experience in the fairfield i went to in pennsylvania.Genuine Expedia guest review
Response by Fairfield Inn and Suites by Marriott Toronto Airport Hello , Thank yor for the comments, Sorry that you had to pay for parking and rollaway beds, however most of the hotels on the Airport strip does charge for parking and rollaway beds. I understand that parking is complimentary at some of the Fairfields , that's because they're located in the suburbs. Thank you for staying with us . Regards Management
"Good enough for a quick stay"
Overall was good. Service was super when we checked in late after a long day of travel. Room was ok on the surface. Small ants in the bathroom. Weird cause everything else about the hotel was super clean... Great value for money and not having to pay extra person fees was a plus. Very few hotels offer this. Free breakfast was great and appreciated!Genuine Hotels.com guest review
"Very convenient to the airport"
Reasonable price, good shuttle service, close to airportGenuine Expedia guest review
"Very Pleasing Rooms"
Very pleased with room. Beds were comfortable with lots of pillows. Beddding was white and refreshing with white, crisp, clean sheets.Genuine Expedia guest review
"Airport Hotel Close By"
The beds were very comfortable and the shuttle service was on time, excellent. The hotel service at the front desk and elsewhere was excellent.Genuine Hotels.com guest review
"Close to. Airport"
Staff were all friendly and informative, including bar and shuttle driver. I would definitely go back to this hotel.gGenuine Expedia guest review
"Very convenient and nice breakfast"
Location and parking convenient; reasonable rates. Clean room. Our daughter swam laps in the pool. My flight left earlier than my family's flight so I took a shuttle separately. The shuttle was a little early so the driver warmly encouraged me to sit down and enjoy a coffee while I waited. The coffee was really good, as was the fresh fruit and yogurt. […] The other items in the breakfast buffet looked plentiful and appetizing. Very nice service. We'd go back to this hotel. Read moreGenuine Expedia guest review
"close to airport"
best rate for Marriott quality.Genuine Hotels.com guest review
Rooms very nice and very clean.....Hotels restaurant was great for supper and free breakfast. Very close to airport and right off hwy 427.Genuine Expedia guest review
"Average Park n Fly"
Was disappointed with our room. It was spacious and the sofa and wallpaper were nice, but the walls were dirty, the lampshades were cracked, and it had a very worn look overall. Lightbulbs were missing in some of the lamps and the sink didn't drain very well. The bed was comfortable, though, and the front desk staff was pleasant. The fitness room was […] extremely small but the equipment (two treadmills and a elliptical) was in good shape. Part of the lobby is very cool looking but the breakfast area is very utilitarian. Breakfast selection was good - lots of very nice pastries and cereals - but not enough fruit. Very close to the airport and the shuttle is convenient but the only thing around this hotel is more hotels. Read moreGenuine Hotels.com guest review
"Good stay, but better get there yourself"
We used this hotel only as a place to crash between flights from the Toronto Pearson airport. The room was quite nice and clean, and there wasn't any noise that we could detect. Our sole complaint is that the airport shuttle service was unacceptably slow. Once we made it through customs and baggage claim, we called for the shuttle and were told it would […] take 15 minutes. After waiting 30 minutes, we called again and were told the shuttle would be another 15 minutes. The shuttle finally arrived 20 minutes after that call, but even then we didn't go back to the hotel, instead sitting outside another gate waiting for another passenger for 20 more minutes. It turned out that the trip between the airport and the hotel was under 5 minutes, so I have no idea why it took so long to pick us up in the first place. Doubtless the passenger for whom we waited thought the shuttle was very prompt. Moral of this story: save yourself an hour and a half and go by taxi, or if you don't mind annoying your fellow shuttle passengers, call for the shuttle while you're still on the plane. Read moreGenuine Hotels.com guest review
"Very convenient location"
Very happy with our overnight stay. Clean. quiet, comfortable room, good breakfast, handy parking, reasonable cost. Ten minutes drive from our event at Congress Centre and convenient for airport, will use this hotel again.Genuine Hotels.com guest review
The heat in the room did not work. If was freezing. The hotel has logs of rooms but very little parking. We had to park down the street on the road and walk to the hotel. The ceiling in our room was separating from the wall and has a large crack around the perimeter. The water flow in the shower was very little as the shower head was so clogged. Will […] not stay hear again. Read moreGenuine Hotels.com guest review
"A Nice Place to stay before catching an early morn"
They also have parking available for while you are away at a reasonable price which is a real plus.Genuine Expedia guest review
The staff were great and of course the hotel met my expectations for Fairfield hotels. I just wish that the breakfast times was lonfger than 6am to 9am. Sometimes you have conference calls early in the morning and can't make it down until after 9am so you miss breakfast.Genuine Hotels.com guest review
"A good hotel for a layover"
The hotel is very convenient to Pearson Airport with a good shuttle service. It is clean and has a good included breakfast for a reasonable price.Genuine Expedia guest review
Unfriendly staff otherwise great hotelGenuine Hotels.com guest review
"overnight before flight"
All restaurants nearby and deliveries oare unavailable in Ontario after 22:00 hours. If you arrive later make sure to bring your own food. The hotel has a vending machine for soft drinks. There is also a small store at the lobby for microwavable food and snacks, but no real meal. Breakfast is just wheat products and cofee. Starts at 06:00 hrs. if you […] fly early, there will be no food eather. Appart from that we were very satisfied. Nice, spaceous rooms. Read moreGenuine Hotels.com guest review
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