ExcellentGenuine Hotels.com guest review
"Stayed for a concert"
Room was clean and comfortable, we had a nice view of the pool area but the main lobby looked mostly covered by black drapes ....renovating or redecorating not sure.... The service was excellent , room service fast, the food delicious. Picking up the car was a disaster...the pick up area is not the same as the drop off, confusing and lots of walking […] to pick up the car....could definitely improve in that area. Read moreGenuine Hotels.com guest review
"HARD ROCK FUN"
One of the nicest casino hotels in the USA.Genuine Hotels.com guest review
Hotel in General is good. Part of the hotel is being renovated and it's so noisy. Lost power in the room twice during my stay. First time from around 9 AM till 3 Pm and the second time from around 9 AM till 11.00 AM and the hotel wasn't very helpful in this situation. Nothing else was done to make my stay better except an apology. I had to take shower […] in the candle light, missed one of my meetings. Read moreGenuine Hotels.com guest review
Unless your there to see a show or gamble not that convenient a location.Genuine Hotels.com guest review
Response by Seminole Hard Rock Hotel and Casino Thank you for your review. We appreciate your feedback!
"Terrible stay due to construction."
I was very displeased with my stay. the hotel was under construction and it was miserable to stay there. The pool was also closed for construction. I was not happy at all.Genuine Hotels.com guest review
Construction - pool closedGenuine Hotels.com guest review
Response by Seminole Hard Rock Hotel and Casino Hi, James - thank you for your review. Our completely refreshed pool oasis & Beach Club reopened on December 5, with other property renovations nearing completion soon. We apologize for any inconvenience these may have caused during your recent stay & hope that you will try us again in the future once we've unveiled all new amenities.
Excellent Stay! They upgraded us to a suite without us asking, I had mentioned in my bookings that this was a treat for my husbands 30th. The suite was gorgeous, loved the room. Downside: the view was of the pool that is being reconstructed, so there was some noise from the construction. Second issue we had was the Jacuzzi, when we turned the power […] on, all these particles came out that looked like Vomit! YUCK!! I jumped out and showered instantly vowing never again to get into a hotel tub. Besides that it was amazing staying there. I made 12$ at the casino too, haha! Read moreGenuine Hotels.com guest review
Response by Seminole Hard Rock Hotel and Casino Hi, Amrita! Thanks so much for sharing your comments with us, we are thrilled to hear that you had an enjoyable stay. Our pool reopened on Dec. 5, with other renovations nearing completion soon. We are so sorry to hear of the inconvenience you experienced with the jacuzzi in your room & hope you took the opportunity to alert the front desk about this during your stay. We will certainly look into your concerns to ensure that the tubs are functioning properly, as we take this very seriously. Hope to have you back rockin' again soon!
"Had a fun time!"
There was construction going on and was loud in some places at times. It was a bummer that the pool was unavailable, but the staff gave us a credit on our bill to make up for it. The bed and pillows were not great. The air conditioning wasn't the best for sleeping, it would not kick on until it was too hot and then got cold. The security at the elevators […] was the best I have ever seen. Location to the FLL airport was great. The casino was fun and the restaurant choices were plentiful. Read moreGenuine Hotels.com guest review
Response by Seminole Hard Rock Hotel and Casino Hello, thank you for your review! We apologize that you were not able to enjoy our pool during your stay; however, we reopened on Dec. 5 better than ever! We hope you will visit again soon to enjoy fun in the sun in our completely refreshed pool oasis. We value your feedback in continuing to improve our guests experience and hope to see you again soon.
We celebrated our moms 90th birthday with family and friends. Everyone enjoyed the atmosphere, the mall, eating facilities and much more.Genuine Hotels.com guest review
Response by Seminole Hard Rock Hotel and Casino Hi, there! Awesome to hear that you had a grand ol' time, we truly appreciate your feedback! Hope to have you back making more rockin' memories soon.
"remember to ask for your car keys"
hotel valet forgot to give us the key to the car, so we had to turn around after we left and head back to get the key to the car. it took us an extra hourGenuine Hotels.com guest review
Response by Seminole Hard Rock Hotel and Casino Thanks for your review. Sorry to hear of the inconvenience, we hope the rest of your stay was enjoyable!
We came to stay for the night for a friends birthday celebration, I wish we would've been told that half of the hotel and the pool was being renovated. It was very disappointing. Also a lot of the outside bars and clubs were closed and there were also renovations being done in these areas as well. Our first time being at this hotel and probably will […] be the last time. Read moreGenuine Hotels.com guest review
Response by Seminole Hard Rock Hotel and Casino Hi, Christina - thanks so much for taking the time to review us. We apologize for any inconvenience our Future Rock renovations may have caused during your most recent stay. Exciting property enhancements are underway for our guests to enjoy, many scheduled for completion in December 2014. Please accept our apologies that you were not notified, as we are working to inform all guests about what is currently happening before they arrive. We hope you will consider visiting us again as we unveil all-new Hard Rock experiences, we know you won't be disappointed!
"A night at the Hardrock"
Under construction so some additional noise and mess. Most floors smelled of cigarette smoke due to the full smoking casino. Hotel service was great. Front Desk service fantastic and very pleasant. Restaurant service was slow and ridiculously slow in Bongo's.Genuine Hotels.com guest review
Response by Seminole Hard Rock Hotel and Casino Hi, David! Thanks for your comments. We appreciate your feedback and apologize for the noise caused by our renovations. We're working hard to have some exciting property upgrades completed in December 2014 for our guests to enjoy. We hope that you will visit again in the new year to share in our excitement as we unveil new & improved amenities, dining & entertainment options!
"One Stop Shop"
Great stay. Suite was very nice and clean. Food, shopping, and entertainment on site. Will definitely stay there again.Genuine Hotels.com guest review
Response by Seminole Hard Rock Hotel and Casino Hi, Carol - thanks so much for your review! We're thrilled to hear that you had a pleasant stay and can't wait to have you back for more rockin' fun soon!
Would have scored hirer but the pool was closed for renovations, loud construction noise in the lobby through out the day.Genuine Hotels.com guest review
Response by Seminole Hard Rock Hotel and Casino Hi, Kevin - thanks for taking the time to share your comments with us. Please accept our apologies for any inconvenience our property renovations may have caused during your recent stay. Our lavish new pool oasis, new style Japanese restaurant, enhanced amenities & entertainment options are scheduled for completion in mid-December of this year. Please visit us again to share in our excitement as we reveal all-new Hard Rock experiences, you won't be disappointed.
Was under construction. Very loud :( but usually its s great hotel.Genuine Hotels.com guest review
Response by Seminole Hard Rock Hotel and Casino Hi, Haitham. Thanks for your feedback, we apologize for the noise generated by our Future Rock property renovations. Rest assured, we are working hard for completion of our property upgrades by mid-December 2014. We hope you'll visit again to share in our excitement as we unveil an all-new pool oasis, enhanced amenities & lavish new dining & entertainment options.
"I like this seminole hard rock hotel and casino"
Awesome stayGenuine Hotels.com guest review
Response by Seminole Hard Rock Hotel and Casino Thanks for your feedback! Hope to see you back rockin' again soon!
"2 thumbs down for seminole hard rock..."
Upon check in we were notified that the pool is closed until 12/18... The alternative was to be bused to a hotel that was said to be a few blocks away. 40 minutes later we arrive at a typical mediocre Sheraton. Totally disappointed I feel it was misrepresented and the hotel was unwilling to refund any of the nightly rate. Did I mention that in addition […] to the closed pool area a large portion of the hotel is also under construction.... Read moreGenuine Hotels.com guest review
Response by Seminole Hard Rock Hotel and Casino Hello & thank you for sharing your comments with us. We sincerely apologize for any inconvenience our Future Rock renovations may have caused during your recent stay. We are working diligently to have our all-new pool oasis, enhanced amenities, dining & entertainment options complete by mid-December 2014 for guests to enjoy. We hope you'll consider returning to experience an all-new Hard Rock once we unveil these exciting upgrades.
"Loud and noisy construction site!!"
In general, the room was nice, very clean. My only complain was when checking in, I was told I was getting a complimentary upgrade. Which I did, but unfortunately for me, I was upgraded to a room next to a construction site that started at 6 am. That was no upgrade! Paying this kind of money and not being able to enjoy agood night sleep!Genuine Hotels.com guest review
Response by Seminole Hard Rock Hotel and Casino Good morning and thank you for taking the time to review your most recent stay with us. We are sorry to hear that your room was located in close vicinity to our construction area and sincerely apologize for the inconvenience this may have caused you at an early hour. We are working hard to have renovations complete by mid-December 2014 and hope you will consider returning for another visit to enjoy all of the property enhancements we are introducing to our guests. We're confident you won't be disappointed!
"No pool :("
The pool was being refurbished so they had to shuttle us 30 minutes away to another hotel to use thier pool, that sucked!!Genuine Hotels.com guest review
Response by Seminole Hard Rock Hotel and Casino Thank you for taking the time to review your recent experience with us. We apologize for any inconvenience our pool renovations may have caused during your stay. We are working diligently to have our property upgrades complete by mid-December 2014 for your enjoyment. We hope you'll consider another visit at that time to experience all that's new and improved!
Great hotel with many things to do close byGenuine Hotels.com guest review
Response by Seminole Hard Rock Hotel and Casino Thanks for your feedback! We are making some exciting upgrades to our pool experience, amenities, dining options and entertainment - scheduled for completion mid-December 2014. We hope you will visit us again to share in our excitement as we unveiling all-new Hard Rock experiences!
"overall very good"
Little disappointed that we weren't told that the pool was under construction but they made up for it by upgrading us to a deluxe suite & letting us check in early.Genuine Hotels.com guest review
Response by Seminole Hard Rock Hotel and Casino Hi, Traci - we apologize that you were unaware of our pool closure, as we are working to inform all guests prior to arrival about our renovations. We hope you'll be back to enjoy all-new Hard Rock experiences when our upgrades are complete in December 2014! Thanks for staying with us.
"Overpriced - smells like smoke"
Place stinks like smoke and the management should remember they are in the service industry. It appeared that service help was abrasive, not sure why?Genuine Hotels.com guest review
Response by Seminole Hard Rock Hotel and Casino Hi, Richard. Thanks for sharing your comments. We are sorry to hear of your experience with our staff, as we strive to deliver rock star experiences to all of our guests. Although we maintain a smoke-friendly casino, we utilize air handlers that work to freshen the air around our property. Your feedback is appreciated and we hope you'll give us another try in the future.
First time here and thoroughly enjoyed my stay. Tons of options of bars, restaurants, shops, great pool, etc. Play was spotless from top to bottom and the staff was extremely nice and accommodating.Genuine Hotels.com guest review
Response by Seminole Hard Rock Hotel and Casino Good morning and thanks for your feedback! We're thrilled to hear that you had a rock star experience during your recent stay. We appreciate your comments regarding our staff and entertainment options and hope to have you back creating more memories soon!
"fun adult play land"
had a few rude, slow staff problems but most very good. food was very good at hard rock café and the diner. lots of food at fair price.Genuine Hotels.com guest review
Response by Seminole Hard Rock Hotel and Casino Hi, there! Thanks for your review. We're glad to see that you enjoyed the food at our resort and have noted your comments about our staff. Hope to see you rockin' again soon!
My stay was short but very goodGenuine Hotels.com guest review
Response by Seminole Hard Rock Hotel and Casino Hi, Barbara! Thanks for your comments, short stay or long we are pleased to hear that you had a nice time. Hope to see you back soon!
I have stayed at the Hard Rock Hotel and Casino in Ft Lauderdale/Hollywood many times in the past. However, this time was extremely disappointing. Room was not cleaned properly, absolutely NO view. The staff I was in contact with were very nice i.e. Room service staff, front desk and valet. That was the only positive. The room was garbage!Genuine Expedia guest review
Response by Seminole Hard Rock Hotel and Casino Hi, Dolores. We appreciate you taking the time to share your feedback with us. You might find it exciting that renovations are underway to enhance the guest experience while staying with us, scheduled for completion this December. We hope that you will consider returning to experience everything that's new and on the horizon, as it's an exciting time.
"Good day or weekend getaway"
The food was great! Shower was wonderful. Pool was ok. The area is not very big and did not seem very relaxing. The chairs are way too spread out and did not like the sand. Area to walk around in and the clubs were fun.Genuine Expedia guest review
Response by Seminole Hard Rock Hotel and Casino Hi! Thanks for sharing your comments with us. We're pleased to hear that you enjoyed the food and entertainment while staying with us. You'll be excited to hear that our pool area is currently undergoing renovations to include a completed revamped experience and enhanced amenities, scheduled for completion this December. We hope you'll consider returning in the new year for all new Hard Rock experiences!
"Extremely pricey, but the room was excellent"
We were celebrating our 50th wedding anniversary and wanted an upscale dinner, but $92.00 for a rib eye steak was a but much. The food at the Hard Rock Cafe was mediocre at best and not cooked very well. Plus we were there for two days and played a lot of different machines in the caisson and nevere once heard anyone claim a jackpot. We played every […] video poker machine and the most we hit was one four of a kind...you guys ought to take a look at Foxwoods...their rooms are inexpensive and their playoffs are frequent. Read moreGenuine Expedia guest review
Response by Seminole Hard Rock Hotel and Casino Hi there. Thanks for taking the time to share your comments with us. We are so sorry to hear that you had a poor casino experience. We've recently added some new slot games that you might be interested in trying. We've noted your comments with our F&B department and hope that you'll consider trying us again in the future.
I had a great time!Genuine Hotels.com guest review
Response by Seminole Hard Rock Hotel and Casino Happy Birthday! We're glad to hear that you had a great stay with us. Can't wait to Rock with you again soon!
This is a fun place to stay - besides the casino, the shops and restaurants are great.Genuine Expedia guest review
We had a nice visit was a beautiful hotel hated the smoking didn't gamble much pool was beautiful had to drive to places though. Shops outside were okayGenuine Hotels.com guest review
Response by Seminole Hard Rock Hotel and Casino Judith, Thank you for your feedback and time. We appreciate you letting us know about your recent experience while visiting The Seminole Hard Rock Hotel & Casino - Hollywood, FL.
"Missed half of the concert."
After booking the reservation, I called to see if we could get an early check-in. We had purchased tickets to the Hard Rock Live concert the same night and it started at 4pm. We were told they could not guarantee an early check-in. Okay. We arrived at 3:30 pm and there weren't any rooms available yet and they couldn't give us an estimate. They said […] they would upgrade us to a suite. That's nice but we needed to get into a room and change for the concert. You would think one could guarantee a 4pm check-in as the website shows. Needless to say, by the time we got our room and changed, it was after 5pm. We got to the concert and enjoyed what remained (1.5 of the bands out of 4). The concert was over at 6:30pm. That wasn't on the Hard Rock Live tickets either. The room was very nice, but the whole point was to go see the bands. Very disappointed and very expensive. Read moreGenuine Hotels.com guest review
Response by Seminole Hard Rock Hotel and Casino Ed, Thank you for taking the time to share your experience with us. We appreciate your review and are sorry to hear that you did not enjoy your time while visiting The Seminole Hard Rock Hotel & Casino. We hope that you will try us again in the future.
"I won't go again"
The only thing that I like was the room, it had a good comfort; but the rest of the hotel was a disaster. The food was expensive and not good.Genuine Expedia guest review
Response by Seminole Hard Rock Hotel and Casino Taty, Thank you for your time and feedback; we appreciate and value your comments.
"Good variety of food"
Nice staff, smoky room, great pool. A good variety of food. Far walk from parking garage. There was a problem with the water had to order room service to get ice and drinks.Genuine Expedia guest review
Response by Seminole Hard Rock Hotel and Casino Thank you for telling us about your most recent visit. We appreciate you taking the time to share your experience and value your feedback.
"Not family friendly"
This hotel is local for us. We stayed there since it first opened. The rooms have gone downhill. We took our 2 boys this time to swim in the pool. The weather turned out to be terrible. Really bad rain storm. They closed the pool and there was nothing for the kids to do. Would not stay there again with familyGenuine Hotels.com guest review
Response by Seminole Hard Rock Hotel and Casino Thank you for telling us about your most recent visit. We appreciate you taking the time to share your experience and value your feedback.
"OMG!!!! Great place to go"
Got a very good deal through expedia, the room was amazing, I love the fact u park your car and everything is there for u, shopping, eating, pool, everyhing, there's always something to do, I did feel that the resteruants were pretty pricey. Other then that this hotel is #1 in my book, can't wait to go back!!!Genuine Expedia guest review
Response by Seminole Hard Rock Hotel and Casino Thank you for sharing your recent experience with us. We appreciate and value your feedback and can’t wait to Rock with you again soon!
Brought my daughter and 82 year old mother for some fun and relaxation. We enjoyed the casino immensely. The casino staff were friendly and very helpful. The spa services were excellent; it helped to relieve the stress which allowed us to enjoy the facilities that much more. The choices for restaurants was top notch and there were plenty of shopping […] options. Never made it to the pool area due to rain, but it looked fantastic. Look forward to a return visit next time we are in town. Read moreGenuine Hotels.com guest review
Response by Seminole Hard Rock Hotel and Casino Thanks for sharing your feedback with us! We value your comments and time and hope to see you again soon. Rock On!
Perfect place to stay longer with your family loveeeee definitely recommend this place for other people...................,.Genuine Expedia guest review
"Great getaway for the night."
Great getaway for the night! Was a little disappointed in our room. Spent almost $200 for the night for a king and upon arrival they offered a free upgrade. The upgrade was a double queen. other than that, such a great time! Will be going again soon!Genuine Expedia guest review
"Weekend get away"
Everything was great except at the pool when u order food and drinks, they charged my credit card 3 times and over a week I am still waiting for one charge to come offGenuine Expedia guest review
The hotel is so beautiful, the pool area amazing. My only complaint is the high cost of some of the food. We ordered platters which were great. To charge $18 for a basket of fries which was less then 2 orders of $4 fries was disgusting & $90 for less then $50 wings.Genuine Expedia guest review
"Great Stay - Great times"
We have stayed at the Hard Rock before as we live close by. Hard Rock is the perfect place to escape and feel like you were on vacation. The person at the Hotel check in was wonderful welcoming us to the hotel. Although this time we booked just the basic room it was more than adequate. The bed and linens are fabulous and the rooms look brand new. We […] had drinks and dinner in the Outdoor area followed by a concert at Hard Rock Live. Ended our evening with some gambling. All and all, super time. Would highly recommend to anyone. Read moreGenuine Hotels.com guest review
We booked this hotel to rest a couple days after a Cruise. We were very impressed! It's clean and staff is nice. It was a lot bigger than we thought prior to vacation. There was plenty of stuff to do and a nice area to take walks outside. A lot of food options also. The only issue was that it was really smokey in the casino. They need a better ventilation […] system. We were there on a Monday and Tuesday and it wasn't very crowded but still smokey. I would hate to see what it's like on weekends. Read moreGenuine Expedia guest review
"Great hotel for a Pre or Post Cruise from FLL."
Very nice hotel, clean and staff was super friendly.Genuine Expedia guest review
The room was nice, but not worth the price charged. I stayed there to gamble and only went to the room to sleep.Genuine Expedia guest review
Great hotel except for the fact that they allow dogs. There was a dog in the room next to me that would bark anytime someone would walk by in the hallway. Otherwise awesome place and a great time!Genuine Expedia guest review
It was an amazing trip was able to check in my room early maids did a very good job cleaning little expensive but I'd stay again and cafe mortaranos best food thereGenuine Expedia guest review
Great facility, clean, well managed, casino up to date and fun.Genuine Hotels.com guest review
I have traveled all over the country and stayed in every hotel you can name but I have never stayed in a room that was as good as this one was it was better than being home. My wife didn't want to leave. If you have never stayed in a suite like this one I recommend that you do so real soon.Genuine Hotels.com guest review
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