All hotels in Hollywood, Florida, United States of America
1 room, 2 adults
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1 Seminole Way, Hollywood, FL, 33314, United States of America, ‏‎800-491-6126
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4.4 / 5Excellent

Score breakdown (from 562 reviews)

Average rating for:

  • Cleanliness
    4.6
  • Service
    4.3
  • Comfort
    4.6
  • Condition
    4.4
  • Neighborhood
    3.8
3.0 / 5Good
"over priced for what you get."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
We had to call the desk two times to get towels and coffee cups. Didn't arrive until 8:00 p.m.
Genuine Expedia guest review
Response by Seminole Hard Rock Hotel and Casino
Hi Dolly, thanks for taking time to provide feedback on your stay. We're sorry to hear about the inconvenience you experienced during your visit. We do hope to see you again soon.
Other trip Jan 28, 2015
Dolly
US
4.0 / 5Excellent
"the stay"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
everything was nice except the room temperature was set at 60 on tstat which made it too cold, when I set it to 70 to be comfy we got a bad burning smell we called for service and left to the casino to get out of stinch. when returning we found tstat set at 60 again. we gave up and put on more clothes??????????
Genuine Expedia guest review
Response by Seminole Hard Rock Hotel and Casino
Hi Rick, thanks for your feedback. We're sorry to hear you had a chilly room conditions but hope you had an enjoyable stay. We hope to see you again soon!
Other trip Jan 27, 2015
rick
US
3.0 / 5Good
"it was OK."
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    5.0
  • Condition
    3.0
  • Neighborhood
    -
part of the hotel under renovation. room was great. just that asked for extra 30 minutes on the check out, not even an hour and was denied....can't understand that...
Genuine Expedia guest review
Response by Seminole Hard Rock Hotel and Casino
Hi Eduardo, thanks for providing feedback on your stay. We're happy to hear you enjoyed your room and hope to see you again soon!
Other trip Jan 27, 2015
edu
US
2.0 / 5Fair
"No cleaning"
  • Cleanliness
    1.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
When one stays in a hotel for over $400 Per night one expects the room to be cleaned every day. During my 2 day stay the room was not cleaned once. When I commented to staff after the first day I was told I failed to request cleaning. Really? I then requested to no avail. I can't imagine my experience is usual as this would not be tolerated. But even once seems incomprehensible.
Genuine Expedia guest review
Response by Seminole Hard Rock Hotel and Casino
Hi David, thanks for providing feedback on your stay. We are committed to providing rock star experiences for all of our guests and are sorry to learn about the inconvenience during your stay. We do hope you'll consider returning to the resort again soon.
Other trip Jan 25, 2015
David
US
5.0 / 5Outstanding
"Great hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Excellent location, great facilities, wonderful staff
Genuine Expedia guest review
Response by Seminole Hard Rock Hotel and Casino
Steve, Thank you for the wonderful review!
Other trip Jan 24, 2015
Steve
US
5.0 / 5Outstanding
"Great place to stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
It was great but a little noisy, the room was nice, spacious and clean.
Genuine Expedia guest review
Response by Seminole Hard Rock Hotel and Casino
Thanks for sharing your feedback with us! We value your comments and time and hope to see you again soon. Rock On!
Other trip Jan 23, 2015
Singh
US
5.0 / 5Outstanding
"Happy Hard Rocker"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
The Hard Rock is always a nice place to stay. There's plenty to do... entertainment, shopping & eating. Love going here. You park your car & don't get back into it until your cleaving because everything you need & can do it right here.
Genuine Hotels.com guest review
Response by Seminole Hard Rock Hotel and Casino
Hi Chris, thanks so much for the feedback! We're thrilled to hear you enjoy your visits to the resort. We'll look forward to seeing you again soon!
1 night family trip Jan 15, 2015
Chris
US
4.0 / 5Excellent
  • Cleanliness
    2.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
The room was not as clean or fresh smelling as I would have liked. The reception staff were great! I didn't have much more interaction with hotel staff than that, since I was only there overnight. I just love the hotel because I can smoke in my room, the casino is insight and the hotel has everything needed for a guest.
Genuine Expedia guest review
Response by Seminole Hard Rock Hotel and Casino
Thank you for the review Dolores. We value the time taken to share your experience with us. We truly hope to have you back in the near future.
Other trip Jan 18, 2015
dolores
US
4.0 / 5Excellent
"Nice hotel but the view from our room was horrible"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
The hotel was really nice but the rates we got from Expedia gave us a view of the air conditioning units of the building we were just above and a parking garage on the other side of it... Though the garage would've been better than top of the building. Buyers beware when you are getting a good deal through Expedia... It's usually the hotels worst rooms that no one else wants. The hotel wasn't even crowded yet we were told we couldn't have the king bed we requested, only 2 queens... Still paying $300+/ night I woul expect to at least see a tree!
Genuine Expedia guest review
Response by Seminole Hard Rock Hotel and Casino
Thanks for your feedback. We are excited to hear you enjoyed your stay with us. We are glad you found a competitive rate through one of our partners. Next time please take advantage of one of our pool view or suite options!
Other trip Jan 15, 2015
JC
US
5.0 / 5Outstanding
"Hard rock stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    4.0
Had a 2 night stay room and view was great a little building work going on but never heard any noise typical hard rock quality and plenty of expensive and inexpensive dining to be had overall very good
Genuine Hotels.com guest review
Response by Seminole Hard Rock Hotel and Casino
Hi, Anne - thanks for your feedback! We are thrilled to hear you had a pleasant experience & that our current property renovations did not impact the quality of your stay. We are working on our new Japanese Craft Kitchen, Kuro, coming soon this Winter. We hope to have you back in the coming months to experience everything that is new & improved. Rock On!
2 night romance trip Jan 5, 2015
Anne
US
2.0 / 5Fair
  • Cleanliness
    4.0
  • Service
    2.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
Nothing great about this place , over priced under performing most venues were closed when we were there , parking lot tried to over charge us. Nice pool
Genuine Expedia guest review
Response by Seminole Hard Rock Hotel and Casino
Good afternoon, thanks for your review. We appreciate your feedback!
Other trip Jan 8, 2015
A Traveler
US
5.0 / 5Outstanding
"The Best Experience"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Very Nice from beginning to end. The valet service was quick and competent and the rooms were very well kept. The atmosphere around the hotel is great as well. If you're looking for a place where you can stay and walk to entertainment than this is perfect. Shops, dining and entertainment surround this hotel and make it great for couples.
Genuine Hotels.com guest review
Response by Seminole Hard Rock Hotel and Casino
Hi, William - thank you for taking the time to review us! Hearing feedback like this is what we strive for in delivering exceptional experiences for our guests. We are pleased that your stay met and hopefully exceeded your expectations & value you as a guest. On behalf of the Seminole Hard Rock Hollywood team, we can't wait to make more rockin' memories with you in the future. See you again soon!
1 night romance trip Jan 1, 2015
William
US
5.0 / 5Outstanding
"Great place for the family"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    3.0
Great hotel with top service. The pool was breathtaking - two water falls; the hotel is within their casino, so we were traveling with our teenage children so they are not allowed within the casino space; however there is plenty of places to eat and shops connected with the resort. A great stay for the family!
Genuine Hotels.com guest review
Response by Seminole Hard Rock Hotel and Casino
Hi, John - thanks so much for your review. We're thrilled to hear you & your family had a rock star experience with us and we look forward to having all of you back for another visit again soon. Keep rockin'!
1 night family trip Jan 1, 2015
John
US
1.0 / 5Poor
  • Cleanliness
    1.0
  • Service
    1.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    -
so is suck the people were insanely rude they didn't deliver a fool on time they lost our luggage and of the only people suck
Genuine Expedia guest review
Other trip Jan 4, 2015
A Traveler
US
5.0 / 5Outstanding
"Nice hotel with a lot to do."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
We had a great time at the casino, pool, and restaurants around the hotel.
Genuine Expedia guest review
Other trip Jan 4, 2015
Jeff
US
4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Very good however 25 dollar taxi from ft lauderdale airport
Genuine Expedia guest review
Other trip Jan 4, 2015
7summits
US
5.0 / 5Outstanding
"Fun change"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Spacious rooms and plenty for everyone to do right on premises
Genuine Expedia guest review
Other trip Jan 3, 2015
like my space
US
5.0 / 5Outstanding
"Wonderful stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Great weekend getaway ..
Genuine Hotels.com guest review
Response by Seminole Hard Rock Hotel and Casino
Hi, Priscilla - thanks so much for your feedback! Hope to see you again soon.
1 night romance trip Dec 28, 2014
Priscilla
US
4.0 / 5Excellent
"First Time Guest"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Things I loved : Room with view of pool, Bath Tub, and Shower had temperature dial so you choose the temperature of your shower for example 110 degrees. Pillow cases with guitars on them. Loved the Pool area and the luxurious towels. Loved the Pool bar and Mango Mojitos. Rock Spa chair massages and full massages. Love the Poker Room and the mall of restaurants and stores surrounding the property. Love the Cuban food in the food court. Loved the coffee shop. Things I didn't Love: Had to carry photo id and room key if you wanted to room charge...what's the point of a convenience if it's a big hassle. Didn't love the food at the Blue Plate. Didn't love that the Roulette table and Craps Table was Video and not live.
Genuine Expedia guest review
Other trip Jan 1, 2015
A Traveler
US
4.0 / 5Excellent
"Lot's to do here - fun and exciting"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
Loved it - from the hwy looks like nothing but from the back very impressive - No smoke smell in room but you can still smell it anywhere else.
Genuine Expedia guest review
Other trip Dec 30, 2014
Tony
US
2.0 / 5Fair
"Smells like smoke everywhere!"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    1.0
  • Neighborhood
    -
The hotel smells like smoke. The pool water slide was also broken!
Genuine Expedia guest review
Other trip Dec 29, 2014
A Traveler
US
4.0 / 5Excellent
"Great Hotel, Location Okay"
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
We had a great time at this Hotel. Hotel amenities were great. Really nice pool. We had a great Hamburger at the Hard rock cafe.
Genuine Expedia guest review
Other trip Dec 29, 2014
HJ
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
It was a great experience besides the fact that they started working on construction early in the morning. But they did comp our room service to the inconvenience
Genuine Expedia guest review
Other trip Dec 27, 2014
A Traveler
US
4.0 / 5Excellent
"Nice hotel to couple"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
This trip were very good experience for me and my wife. I want to next stay in this hotel near future.
Genuine Expedia guest review
Response by Seminole Hard Rock Hotel and Casino
Thank you for the wonderful review! We appreciate your feedback and can't wait to have you back in the near future. Rock on!.
Other trip Dec 23, 2014
Yoshi
US
5.0 / 5Outstanding
"Great hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Excellent
Genuine Hotels.com guest review
Response by Seminole Hard Rock Hotel and Casino
Hi, Chris - thanks for your feedback!
2 night romance trip Dec 14, 2014
Chris
US
3.0 / 5Good
"Nice, but probably wouldn't stay there again"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Things I liked: The hotel is nice - the rooms are big, the pool is beautiful, we loved the shower in the room. There is a Hard Rock Cafe downstairs which is very nice. The location of the hotel is convenient. Thing we didn't like: It is quite the walk from the parking area to the room. It is quite noisy in the rooms, meaning you can hear the fellow guests talking in the hallway, including some intoxicated guests returning to their room in the middle of the night. Bottomline: If you do not gamble, this may not be worth it for you.
Genuine Expedia guest review
Response by Seminole Hard Rock Hotel and Casino
Thank you for taking the time to share your experience with us. We appreciate your review and are sincerely apologetic to hear that you did not enjoy your time while visiting The Seminole Hard Rock Hotel & Casino.
Other trip Dec 22, 2014
Isabel
US
5.0 / 5Outstanding
"Stayed for a concert"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    3.0
  • Neighborhood
    4.0
Room was clean and comfortable, we had a nice view of the pool area but the main lobby looked mostly covered by black drapes ....renovating or redecorating not sure.... The service was excellent , room service fast, the food delicious. Picking up the car was a disaster...the pick up area is not the same as the drop off, confusing and lots of walking to pick up the car....could definitely improve in that area.
Genuine Hotels.com guest review
Response by Seminole Hard Rock Hotel and Casino
Hi, Dario, thank you for your feedback. You'll be pleased to hear that the renovations in our lobby are now complete & the new L Bar is open for enjoyment! We invite you to visit us again to experience everything that is new & coming soon. Rock On!
1 night trip Dec 18, 2014
Dario
US
3.0 / 5Good
"Joe Bonamasa"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
experience was good - concert was great- smoking was ridiculous only bar was a smokers bar under construction room was seriously over priced- 376 for a room with a view of the expressway
Genuine Expedia guest review
Response by Seminole Hard Rock Hotel and Casino
Thank you for taking the time to share your experience with us. We appreciate your review and are extremely apologetic to hear that you did not enjoy your time while visiting The Seminole Hard Rock Hotel & Casino.
Other trip Dec 20, 2014
A Traveler
US
5.0 / 5Outstanding
"HARD ROCK FUN"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
One of the nicest casino hotels in the USA.
Genuine Hotels.com guest review
Response by Seminole Hard Rock Hotel and Casino
Hi, Paul, thank you so much for your feedback. We appreciate your comments & hope to have you back again for more rockin' fun soon!
1 night business trip Dec 15, 2014
PAUL
US
4.0 / 5Excellent
"Great new pool but the slide wasnt open yet"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
The room was nice but we had to listen to them work on telephone or computer cables the entire time. Literally day and night we heard drills and screw drivers. The room was comfortable apart from the noise. The blackout curtains were awesome.
Genuine Expedia guest review
Other trip Dec 16, 2014
A Traveler
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Basic stay. Room was nice and clean. The bed was a little stiff. The staff was really good!!! I enjoyed a really nice breakfast at the Blue Plate!
Genuine Expedia guest review
Other trip Dec 15, 2014
A Traveler
US
3.0 / 5Good
"Under Construction...everywhere"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    -
The Hard Rock is a vetted brand. However, this particular stay was awful. Large areas are under construction. Noise permeates the facility, including the rooms in the early morning hours. Navigating the floor and moving around is difficult with giant black curtains covering a huge portion of the lobby/casino area. Overall, not enjoyable.
Genuine Expedia guest review
Other trip Dec 13, 2014
Linda
US
4.0 / 5Excellent
"Great place!!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
The hotel was great and the people were helpful and nice. The hotel was a little expensive and it would have been nice if they had a shuttle to and from the airport. I would use this hotel again.
Genuine Expedia guest review
Other trip Dec 13, 2014
A Traveler
US
3.0 / 5Good
"Worst experience."
  • Cleanliness
    3.0
  • Service
    2.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    3.0
Hotel in General is good. Part of the hotel is being renovated and it's so noisy. Lost power in the room twice during my stay. First time from around 9 AM till 3 Pm and the second time from around 9 AM till 11.00 AM and the hotel wasn't very helpful in this situation. Nothing else was done to make my stay better except an apology. I had to take shower in the candle light, missed one of my meetings.
Genuine Hotels.com guest review
Response by Seminole Hard Rock Hotel and Casino
Hello, thank you for your feedback. We are very sorry to hear that our renovations placed an inconvenience on your recent stay. You will be pleased to hear that our pool & L Bar remodeling has since been completed, with our Japanese restaurant Kuro coming soon in Winter '15. We value your feedback in providing better service & hope you will consider visiting us again in the future.
4 night business trip Dec 7, 2014
A Traveler
US
4.0 / 5Excellent
"no title"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    3.0
  • Neighborhood
    2.0
Unless your there to see a show or gamble not that convenient a location.
Genuine Hotels.com guest review
Response by Seminole Hard Rock Hotel and Casino
Thank you for your review. We appreciate your feedback!
1 night romance trip Nov 21, 2014
A Traveler
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
Overall, it was nice. Didn't have the chance to use all the facilities--casino, restaurants, etc. We were very tired and stayed in and then checked out the next morning. With regard to the room, my only complaint was that it wreaked of cigarette smoke. There was even a cigarette burn in the carpet. I called the front desk and was told they could move us to another room, but I declined because I felt it would be the same situation in another room.
Genuine Expedia guest review
Other trip Dec 9, 2014
A Traveler
US
1.0 / 5Poor
"Terrible stay due to construction."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    1.0
  • Neighborhood
    4.0
I was very displeased with my stay. the hotel was under construction and it was miserable to stay there. The pool was also closed for construction. I was not happy at all.
Genuine Hotels.com guest review
Response by Seminole Hard Rock Hotel and Casino
Hello & thank you for your feedback. We are terribly sorry to hear that our property renovations had an affect on your recent stay. We have since completed our pool & L Bar remodeling, with our new Japanese restaurant Kuro coming soon in Winter 2015. We hope you'll consider another visit to experience all that's new & look forward to seeing you again.
1 night business trip Dec 1, 2014
A Traveler
US
1.0 / 5Poor
"Was not told pool and casino was under constructio"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    1.0
  • Neighborhood
    -
Would like to have known the hotel pool and part of the casino was under construction. At the time booking that information should of been made available. I would of not book if I was aware hotel was in that condition. Very upset and not satisfied
Genuine Expedia guest review
Other trip Dec 7, 2014
jorge
US
3.0 / 5Good
"No luck"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    3.0
Construction - pool closed
Genuine Hotels.com guest review
Response by Seminole Hard Rock Hotel and Casino
Hi, James - thank you for your review. Our completely refreshed pool oasis & Beach Club reopened on December 5, with other property renovations nearing completion soon. We apologize for any inconvenience these may have caused during your recent stay & hope that you will try us again in the future once we've unveiled all new amenities.
2 night trip Nov 30, 2014
James
US
5.0 / 5Outstanding
"Lovely stay!!"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
Excellent Stay! They upgraded us to a suite without us asking, I had mentioned in my bookings that this was a treat for my husbands 30th. The suite was gorgeous, loved the room. Downside: the view was of the pool that is being reconstructed, so there was some noise from the construction. Second issue we had was the Jacuzzi, when we turned the power on, all these particles came out that looked like Vomit! YUCK!! I jumped out and showered instantly vowing never again to get into a hotel tub. Besides that it was amazing staying there. I made 12$ at the casino too, haha!
Genuine Hotels.com guest review
Response by Seminole Hard Rock Hotel and Casino
Hi, Amrita! Thanks so much for sharing your comments with us, we are thrilled to hear that you had an enjoyable stay. Our pool reopened on Dec. 5, with other renovations nearing completion soon. We are so sorry to hear of the inconvenience you experienced with the jacuzzi in your room & hope you took the opportunity to alert the front desk about this during your stay. We will certainly look into your concerns to ensure that the tubs are functioning properly, as we take this very seriously. Hope to have you back rockin' again soon!
1 night romance trip Dec 1, 2014
Amrita
US
4.0 / 5Excellent
"Nice hotel and convenient to get there."
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
I've stayed at the Hotel many times and enjoy it.
Genuine Expedia guest review
Other trip Dec 5, 2014
Joan
US
4.0 / 5Excellent
"Had a fun time!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    4.0
There was construction going on and was loud in some places at times. It was a bummer that the pool was unavailable, but the staff gave us a credit on our bill to make up for it. The bed and pillows were not great. The air conditioning wasn't the best for sleeping, it would not kick on until it was too hot and then got cold. The security at the elevators was the best I have ever seen. Location to the FLL airport was great. The casino was fun and the restaurant choices were plentiful.
Genuine Hotels.com guest review
Response by Seminole Hard Rock Hotel and Casino
Hello, thank you for your review! We apologize that you were not able to enjoy our pool during your stay; however, we reopened on Dec. 5 better than ever! We hope you will visit again soon to enjoy fun in the sun in our completely refreshed pool oasis. We value your feedback in continuing to improve our guests experience and hope to see you again soon.
2 night romance trip Nov 27, 2014
A Traveler
US
2.0 / 5Fair
"Wait until the construction is done!"
  • Cleanliness
    3.0
  • Service
    2.0
  • Comfort
    3.0
  • Condition
    1.0
  • Neighborhood
    -
We booked the hotel because we had been there before and it was a VIP hotel.. they used to have a nice pool and such.. but now... pool closed, whole hotel under construction.. loud, dusty, dark.. NOT NICE! and they say they are no longer a VIP hotel, so no upgrades etc... the main reasons we booked are the pool and VIP... no more.. be warned..
Genuine Expedia guest review
Other trip Dec 3, 2014
Island Hunter
US
5.0 / 5Outstanding
"GRAND Time!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
We celebrated our moms 90th birthday with family and friends. Everyone enjoyed the atmosphere, the mall, eating facilities and much more.
Genuine Hotels.com guest review
Response by Seminole Hard Rock Hotel and Casino
Hi, there! Awesome to hear that you had a grand ol' time, we truly appreciate your feedback! Hope to have you back making more rockin' memories soon.
1 night family trip Nov 25, 2014
A Traveler
US
4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    -
Arrived at 1am after a flight delay, only one person at front desk assisting a non- English speaking customer whose credit card was denied took way too long. Extremely loud construction noise began at about 8:30. Pool closed for renovation. They should be offering rooms at a much greater discount during their construction phase.
Genuine Expedia guest review
Other trip Nov 28, 2014
A Traveler
US
5.0 / 5Outstanding
"Upgraded to a Jr. Suite. It was wonderful."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
The room was beautiful and the staff couldn't be nicer. We called the front desk for an extra blanket and it was delivered to us within 10 min. The room was very clean.
Genuine Expedia guest review
Other trip Nov 27, 2014
Kathy
US
4.0 / 5Excellent
"Amazing hotel & property...TERRIBLE staff!"
  • Cleanliness
    5.0
  • Service
    1.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
This hotel delivered so much more than my fiancé and I expected for our weekend getaway. There was so much to do on the property, but we didn't even have to leave. Great night life, good restaurants. However, the staff was so rude, it was unreal. If there were nicer stop at this hotel, I feel it should get a five star rating. Otherwise, the room was amazing, the bed was comfortable, and I was very pleased with our stay.
Genuine Expedia guest review
Other trip Nov 24, 2014
World Traveler
US
2.0 / 5Fair
"No disclosure of construction."
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    1.0
  • Neighborhood
    -
Sucked. No pool. Most restaurants and shops closed.
Genuine Expedia guest review
Other trip Nov 23, 2014
A Traveler
US
5.0 / 5Outstanding
"Enjoyed the stay."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    3.0
  • Neighborhood
    -
Have been to the casino before, but this was the first time staying at the hotel. Came to FL for business/pleasure with my wife. We chose The Hard Rock because we enjoyed past experiences there, especially the beautiful pool. When we got there, much to our surprise, the pool area was closed for work/renovations and a large section of the lobby and surrounding area was under renovation. Very disappointed because when we booked the hotel there was no mention that the pool was not available. Also walking through the lobby area was uncomfortable due to the cigarette smoke from the casino permeating the air. The hotel itself is very comfortable and clean; the staff very helpful and friendly. The food court and Hard Rock Cafe provide wide array of choices and the food/drink is good.
Genuine Expedia guest review
Other trip Nov 21, 2014
Paul
US
3.0 / 5Good
"Pool and lobby closed and construction everywhere."
  • Cleanliness
    2.0
  • Service
    3.0
  • Comfort
    2.0
  • Condition
    1.0
  • Neighborhood
    -
I had no indication at booking that pool and lobby were under renovation or I wouldn't have booked this hotel. In a 2 night stay I had to have my keys recoded 4 times even though no where near cell phone. I would not recommend.
Genuine Expedia guest review
Other trip Nov 21, 2014
A Traveler
US
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