"Bad water and drainage"
The sink water came out brown. Staff said that was normal and water was tested safe. The sinks did not drain well at all and couldn't be bothered with staff coming to address it. Location is in a not so pleasing neighborhood. Even though the rooms are smoke free you will smell smoke everywhere else. Very smokey! Waitress at restaurant was not nice and […] staff at casino not very pleasant. Wish I had more positive things to share. Read moreGenuine Hotels.com guest review
AwesomeGenuine Hotels.com guest review
"not what we expected"
this resort was not what we expected, we would never stay here again, the pool was not heated, service was pretty bad, our server by the pool was extremely rude, would not recommend this resort for a family vacationGenuine Expedia guest review
"Relaxing stay with the kids!"
Enjoyed the day by the pool. Kids had fun swimming & enjoyed the water slide, while I ordered drinks and food relaxing with my Kindle. The room was beautiful with an amazing view of the pool area!Genuine Expedia guest review
"Awesome place but NOT family friendly."
Extra charges for everything. Had to check in with hotel staff every time going back to room. Not a child friendly environment, but fortunately our son knows more about hard rock than the average person, so enjoyed the rock memorabilia. NOT A GOOD PLACE FOR ANYONE WITH A SPECIAL NEEDS OR FAMILY!!!!!!Genuine Expedia guest review
"Wonderful hotel to chill & play"
The room was awesome! Arrived early from a cruise ship and did not have to wait very long to get our room. Huge casino with every imaginable slot machine. Great restaurants, shops & beautiful pool area.Genuine Hotels.com guest review
"We LOVE the Hardrock!"
We come here almost every year and we absolutely love it! The rooms are spectacular and the pool area is so fantastic is almost makes up for the fact that this hotel is not on or near the beach! The food at the beach club out at the pool is also fantastic! The hotel is so well maintained and the casino gets better and better every time we go there. […] I highly recommend this hotel and we will definitely be back! Read moreGenuine Hotels.com guest review
"Everything i expected"
Had a wonderful time...A beautiful hotel to stay at !!!Genuine Hotels.com guest review
The casino was very smoky and my eyes burned. And the water is a disgusting yellow color.Genuine Hotels.com guest review
Top rate service and accommodations.Genuine Hotels.com guest review
Nice hotel with lots of interesting memorabilia to see. Room was clean and comfortable. Nice pool with food and beverage service. Biggest problem is smoking allowed in casino. Non smoking area to small to enjoy. Smoking should be eliminated totally.Genuine Hotels.com guest review
"Great for a short stay."
After changing rooms through an upgrade I was extremely happy with my accommodation. Breakfast room service was great but so was the coffee and pastries bar downstairs in the lobby. The steakhouse was top notch. The pool was fun and the drinks and food were good there too. If you stay longer than two days be prepared to drive to the beach area. Ft Lauderdale […] is at least a 20 minute drive. Leave time for the valet to get your car. Surprisingly I would suggest the hotel for all age groups, families and singles. Children really enjoy the pool and make believe beach area. Read moreGenuine Hotels.com guest review
"WEDDING DAY STAY!"
The hotel staff went over and beyond to take care of us! first class all the way!!!!!!Genuine Expedia guest review
"Great hotel room!"
The hotel facilities and room were fantastic. There is so much to do here, from shopping to swimming to going to the casino. The pool area is gorgeous and such a great break from the noisy casino. The food at the hotel was also very good. Room service was quick and room service staff were very nice. Also the cleaning staff was very kind and accommo […] dating. Read moreGenuine Expedia guest review
Loved the onsite restaurants, the pool and hotel. The casino was pricey and smokey but a lot of fun.Genuine Hotels.com guest review
"30 Birthday bash"
Very great service! Couldn't have asked for a better stayGenuine Expedia guest review
I stayed on the 12th floor of the North Tower. My room was HUGE!!, the bathroom had a tub, dual sinks, stand up shower with bench. I really like that they had USB outlets, made it easy to charge my cell phone, IPad. I'd highly recommend a stay hereGenuine Expedia guest review
"Clean and comfortable"
Room was comfortable. Nice to be close to ever thing and not have to leave the grounds.Genuine Expedia guest review
"Great Room and Pool area!!!"
Had a great stay at the Hard Rock! Hotel staff was wonderful and even upgraded my room to a mini suite which I did not even request. Pool area is the best!! Also loved the fact that Hotels.com had the lowest price. I did not have to go to the Hard Rocks site and search around. Reservations at the hotel close at 9:00 pm?? That is very odd since it makes […] it difficult for travelers or people that work late. They should also have more happy hours or lower priced drinks. Overall excellent stay! Read moreGenuine Hotels.com guest review
"don't bring the kids"
My wife and 2 boys went down to Miami in Dec to catch a dolphins game and stayed at the HardRock Hotel. The biggest issue is that the hotel is not kid friendly and does not cater to families at all. The pool was nice but closed at dusk (6pm) right when the kids needed something to do which forced us to leave the hotel to find something fun to do. The […] rooms were ok but the casino was very smokey and none of us smoke so it was not a place we felt comfortable hanging out or walking around. The restaurants were very expensive and the staff was not extremely friendly, except for at the HardRock Cafe. Read moreGenuine Expedia guest review
From the time arrived to the time I departed, it was class A the whole time! They ensured my stay was enjoyable and pleasant. I can't wait to go back.Genuine Hotels.com guest review
"Weekend W/ Friends"
This is the 4th time I've stayed at this hotel and I absolutely LOVE it! Excellent location, great rooms, and fabulous atmosphere! The pool is beautiful and if you want to shop or bar hop, just walk out the doors! The casino is very fun and the Hard Rock shop is really cool. This is an amazing hotel for a fun trip with friends or even a romantic getaway. […] I wouldn't recommend bringing kids, but for everyone else, it's definitely a good time! Read moreGenuine Hotels.com guest review
"A Nice surprise"
i have stayed at two Hard Rock Hotels in Florida, and both have exceeded my expecations. Clean, modern, good staff, good casinos and affordable restaurants which I don't expect in casino properties. nice pool area and shopping district: I really enjoyed myself.Genuine Hotels.com guest review
Amazing hotel. Can't wait to go back and hang out at the pool! A little pricy at 200.00 on a week night, but worth it. Will definitely be back.Genuine Hotels.com guest review
Great mid-week price, even upgraded my room at no charge when I was checking in.....wonderful restaurants and clubs as well. Love the food and the atmosphere of the gaming! Always stay there when Hotels.com offering these mid-week prices.Genuine Hotels.com guest review
"Stopped because of business,return for the fun!"
I really enjoyed my stay here. I do not gamble but the hotel had a great price so thought I'd check it out. What a wonderful surprise!! The shops, restaurants, lots to see and if you do gamble they have that too! I will definitely return my next business trip to Miami area.Genuine Hotels.com guest review
Couldn't have been better!Genuine Hotels.com guest review
Once there did not need to leave the premises. It has it all. Restaurants, bars, casino,etc. Highly recommend for business stay.Genuine Hotels.com guest review
"Don't stay here if you want a non-smoking room"
We were in a designated non-smoking floor, but the hallway smelled like cigarettes and the smell came into our room - sometimes when the air conditioning kicked on too. We left as soon as we could in the morning.Genuine Hotels.com guest review
I was looking forward to have basic things like microwave and fridge in the room but there was none or I had to pay extra for it. In the end, the stay was comfortable and niceGenuine Expedia guest review
We had a great time celebrating thanksgiving at the Seminole Hard Rock Cafe.Genuine Hotels.com guest review
"Very Nice Stay"
Everything was as expected or better, except for some gurgling in the sink every couple hours. That wouldn't be a problem except the room is designed so that it is somewhat open to the bathroom, so the sound woke me up a couple times. Also, over a 12 hour period I had to re-log in to the wireless 3 times. Oh, and the wireless phone in the room had a […] dead battery, so my call to room service was cut off after just a few seconds. Read moreGenuine Hotels.com guest review
"Everything you need is all there."
We could only stay one night, but we gambled, had a great dinner and even bought something at the nearby stores that were still open at midnight,Genuine Hotels.com guest review
"Playing at that Casino"
It was just what we expected to find in a casino atmosphere. The rooms were clean. The hotel staff was efficient. The bed was comfortable. The water pressure was adequate but not enough for me. The deep soaking tub/shower combo was so deep that I had a little difficulty getting in and out of it without sitting on the side and swinging my legs over. […] Other than that, it met our requirements. Read moreGenuine Hotels.com guest review
Hotel is becoming over priced. They are now charging hotel guests for everything, including valet parking. At a Casino? Really? At their prices, they should at least cover the parking.Genuine Hotels.com guest review
Loved the hotel and all the amenities. Only sorry we didn't visit on a weekend when there is more to do-more music and entertainment. But, we loved the hotel and plan to return for a long weekend escape. Great hotel, beautiful rooms, beautiful pool and wonderful, friendly staff.Genuine Expedia guest review
"Four Day Poker Trip"
Great poker room with very accommodating poker staff. Busy room but did not have a problem getting a table. It is a lovely hotel, though over-priced due to being the only casino offering table games. They have a lock on the market and they know it. S. Florida needs another complete casino to give them some badly needed competition. Their comps program […] stinks with them erasing everything after 60 days. Not very welcoming to those of us out of state who can come only a couple times a year. The hotel itself with pool, restaurants, etc is very nice, if you don't mind paying extra for it. As can be seen by my ratings, the hotel IS a pleasant stay. Read moreGenuine Hotels.com guest review
definitely resort destination, only thing missing is immediate access to beach, can be noisy at night in room (which is to be expected)Genuine Hotels.com guest review
"Had a good time."
We had fun at the Hotel enjoyed the shops around there, but very disappointed in the food we had at the restaurants. The prices were all very high and the best food we probably had was at Hooter's.Genuine Expedia guest review
Let me say it was only one of the staff members that I based my rating on. Unfortunately he was the first person my wife came in contact with. Patrick, at the front desk has 0 people skills. No smile and made my wife feel unwelcome. He should be place on the loading dock or somewhere away from guests. The rest of the staff was great.Genuine Expedia guest review
"nice, could be better"
nice layout, beautiful pool, whole place smells like smoke so if you smoke this is your place, the room was not so clean, the water in the sinks is yellow really yellow, until u run it .we had the view of the county dump, not close to any thing and during the week all the clubs are shut down I will not be backGenuine Expedia guest review
"Hard Rock Review"
Two for one drink coupons (part of discount package) only good at pool bar. Pool was closed by the time we had an opportunity to use and due to our early flight time ended up not being able to use the drink coupons. Other bars and management would not honor the coupons. Tried to charge us for minibar use. Mold on shower curtainGenuine Expedia guest review
"Great deal and great fun!"
We booked 1 night as a last minute stop over on our way to Key West. The hotel staff was friendly and professional. The room was gorgeous and very comfortable. The shops and restaurants, along with the casino, made it a fun evening which we wouldn't have had staying elsewhere.Genuine Expedia guest review
Everything was amazing, room , good, staff and sunday by the pool was do funGenuine Expedia guest review
"Enjoyed our stay"
We stayed here the day we came back from our cruise. About 15 minutes from the cruise port. We stayed in a non smoking room but could smell smoke in the room. Beds were comfortable, pool area was great. I'm not much of a gambler but would stay here again since my son loved the pool so much.Genuine Expedia guest review
"Awesome vacation with attention to every detail"
We were welcomed by very friendly staff and upgraded to a suite upon arrival. The entire place has been given attention to all details. Restaurants, lounges, hotel rooms, gambling, pool, spa were one of the best we have ever seen. You cannot go wrong with this location!Genuine Hotels.com guest review
"Casino does not offer drinks while you gamble"
The hotel is filthy. The spa lied to me about the service I was getting. This is the only casino I have played in and I had to pay 10 bucks for a drink! The elevators and hallways were dirty. My comforter was filthy. I was not happy for the money I paid.Genuine Expedia guest review
"Is it safe to enter the pool ?"
Everything was outstanding within the hotel, however when we went into the pool you can tell that the level of chlorine was very low. I was able to get someone in charge at the pool to have it looked into. She did have the guy who services the pool come to me and explain what did happen. He stated that the level was at 4.2 and needed to be at 6.5 and […] he will see to it that the pool chlorine level will be fixed. I was surprised that they admitted the level was very low, but appreciated the honesty. Read moreGenuine Hotels.com guest review
"Staff not friendly. Front desk procedure poor."
I was expecting an amazing experience and found it to be below average. especially the quality of the service at the front desk. Check in was not efficient and I had to stand in line twice within a half hour in order to get my room. Not even an apology. The service at the pool was truly slow and inefficient. I was better of getting my own drinks. Lunch […] quality was excellent! The only good experience was at breakfast, the food and service were both outstanding. The bed mattress was poor, sagged in the middle. Rest of room was good. Read moreGenuine Expedia guest review
"Overall one of the best hotels"
I celebrated my 21st birthday here everyone was so nice and welcoming. Perfect location to do everything, view of my room was beautiful. Rooms were absolutely clean and comforting! Best hotel I've ever stayed at!Genuine Hotels.com guest review
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