Book online or call
"lovely stay"Reviewed by a Hotels.com guest on Feb 20, 2013
The hotel staff were very friendly and accommodating. Food was great. The complimentary breakfast had a great assortment of cheeses, meats, fruit, cereal, and croissants and bread. . It is across the street from the lake so the view is pretty from the rooms.
Reviewed by a Hotels.com guest on Feb 13, 2013
This guest did not leave a comment.
"Stunning Views"Reviewed by a Hotels.com guest on Feb 1, 2013
This hotel is fantastic. The views are amazing! The hotel itself is beautiful, comfortable and the staff is pretty fantastic. It is however, up a very steep hill and walking to town is not really an option. Taxi's are very expensive to and from the hotel, but the surrounding towns are worth it. Find another place to eat in town. The restaurant in the hotel was a terrible experience. Crunchy risotto and pasta, raw veal and chicken and the bartender did not understand that rum is not tequila. The bar itself leaves much to be desired. We were charged full price for the horrible dinner, and the negotiation about reducing the charges for a REALLY BAD dining experience, was very difficult. The manager was really not willing to reduce the bill as much as I would have liked to see for the horrible food. Avoid this issue by eating elsewhere and the rest of your experience will be lovely.
"Beautiful Villa, Outstanding Service"Reviewed by a Hotels.com guest on Jan 28, 2013
There is little that cannot be said of this hotel. The location and grounds are gorgeous; the main villa is beyond beautiful; the service was outstanding from check-in to check-out. My fiancee and I traveled to to this hotel during the off-period right before New Year's. We were put into a suite in the main building. The room was clean, comfortable, and well appointed. The mini-bar was complimentary and replenished daily. The service throughout the complex was excellent. Perhaps the nicest surprise of our stay was the spa. Built underneath the main building, the spa featured a large pool with a number of fun features. The four treatment rooms, modeled after Earth, Air, Wind, and Fire, were a great place to have a couple's massage. This hotel is a wonderful getaway for a romantic trip to a truly gorgeous location.
Reviewed by a Hotels.com guest on Jan 28, 2013
This guest did not leave a comment.
Location
This Lugano hotel is close to San Lorenzo Cathedral, Piazza della Reforma, and Cantonal Art Museum.
Features.
Amenities at Acquarello Swiss Q Hotel include an elevator (lift). Event facilities consist of conference/meeting rooms and small meeting rooms.
Guestrooms
Guestrooms have televisions. Guestrooms provide phones. Additional amenities include clock radios.
Extra-person charges may apply and vary depending on hotel policy.
Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
This hotel does not offer any accessibility features. Please select a different hotel if you are interested in booking a room with accessibility features.
Unless otherwise indicated, the charges below are not included in the overall room price. If not included in the overall room price, they will be charged by the property at check-in or check-out. Charges can vary, for example, based on length of stay or the room you book. This property told us they will charge you for the following:
We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.
The following fees and deposits are charged by the property at time of service, check-in, or check-out.
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Extra-person charges may apply and vary depending on hotel policy.
Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
This guest did not leave a comment.Genuine Hotels.com guest review
"Noisy ripoff ..."
My room was above a train station and it was close to impossible to sleep at all. In addition, they demanded another "city tax" of CHF 3.25 even though hotels.com indicated that the booking was fully paid. The discussion about this was neither helpful nor nice. I would never recommend anybody to stay there without checking carefully.Genuine Hotels.com guest review
"Convenience"
It is very convenient if you travel by train. From the train station you take the funicolare and the hotel is right at the bottom. If you have luggage it is very easy. The piazza has several restaurants and it is located in the centre of Lugano. Walking distance to the lake and many other places. The rooms are clean, but very simple.Genuine Hotels.com guest review
"Great"
The stay was perfect. THe hotel and the room were perfect for our stay. THe finicular did not disturb us.Genuine Hotels.com guest review
"Not a recommended hotel"
The hotel is ok, not great. We booked via Hotels.com and got a dark room, with not a well maintained bathroom, not to mention the bathroom door couldn't be locked and was shared with another room. We're always scared if someone can enter our room through the shared door.Genuine Hotels.com guest review
"Good location, but disappointing hotel and value"
We didn't get the type of rooms that we booked and there didn't seem to be any concern by the staff about that. One of the three didn't have functioning air conditioning, and again that didn't seem to be a problem for the staff. The rooms were so small you couldn't open a suitcase and the door at the same time. The office closes, along with the common […] lounge area, at 11pm. Since the tv in the room was smaller than an old pc monitor, it would have been nice to be able to stay in common area later. Read moreGenuine Expedia guest review
"the real deal"
No pretenses about this hotel- no frills or hype: just a great place to drop in and be in the middle of all the action. Friendly atmosphere and great value for your money!Genuine Hotels.com guest review
"Easy access"
As you see tram goes thru the hotel. Little noise from it. And they do stop at 11pmish. I traveled via train so it was very convenient. Cable tram starts at the train station. Easy to miss the cable tram station. But they are located within so no need to go very far. If you have Swiss rail pass, it's free. Hotel is located in very convenient. Location […] from shopping to dining. Read moreGenuine Hotels.com guest review
we were disapointed that there was no air conditioning and did not feel that it was made clear when making the reservation and because it was made online w/f and continental breakfast were not includedGenuine Hotels.com guest review
"Exellent location"
Location is excellent, just at the exit of the funicular from train station. The funicular is very noisy at night time.Genuine Expedia guest review
"An all-around unfortunate experience"
The hotel was old and dirty. There were kids constantly running around. The front desk was rude. You could smell cigarette smoke in the rooms. I would highly recommend staying somewhere else.Genuine Hotels.com guest review
"Good choice"
Hotel is centrally located. Everything is walking distance. This hotel is good when you're out-all-day and only need a place to sleep. No lakeview, balkony etc. But a good deal. The cable car connecting to the railway station is just below the hotel and creates some rumble noise when it arrives or departs, but we got used to it.Genuine Expedia guest review
"Terrible, Avoid at all cost"
Terrible! No parking, looks deserted, abandoned... a dump.Genuine Expedia guest review
This guest did not leave a comment.Genuine Hotels.com guest review
Very much noise during late night. A concert in the Piazza ended-up at 1 a.m.Genuine Hotels.com guest review
"little noisy"
It is very close to the station of street car connecting the train station but is in the heart of the town. however, it is noisy in the night.Genuine Expedia guest review
"Close to train station"
If you sleep soundly...or go to sleep late and wake up early...this place is great. The funicular runs literally thru the hotel...and during operating hours...you can hear it ...thump thump thump...but..the location is convienent..and price is low in comparison to most Lugano hotels. My room was clean, bed was comfy, and had a view of the lake albeit […] thru not wide open...but could see the lake all the same. The location is the best part. Easily accessible to the train and the town. The front desk person was kind of helpful...but needs a dose of " happy"....heck this is a resort town...a smile and a laugh would be nice. not sure if I would stay here again...but not sure I would want to frequent Lugano...it was pretty...but the best part was getting out of town and enjoying the mountains...although...I am not into shopping and high fashion...if you are...Lugano is perfect for you!!! Just open your wallet!!!! The place is super expensive....and the quality of the food and the service does not in any way warrant the price...I live in Maui...which is also very high priced...but felt ripped off when dining here. The people are not openly friendly...and as a solo traveler...I felt very alone here...and was so very glad to move back into Italy. Read moreGenuine Hotels.com guest review
"swiss aquello in lugano"
We spent one night at the hotel after our arrival from US. Staff were pleasant and spoke English . We were unaware of additional room tax we we checked out. The room was comfortable but you could hear the funicular especially with window open. The location was convenient but not if you had a car which had to be parked up the street in a lot and was […] not free. Read moreGenuine Hotels.com guest review
"Too noisy with cable car outside"
The room was fair at best, but this is Europe. Great location, but with the funicular cable car running up to the train station right outside the hotel, running from 5 AM-1 AM late that night, and being loud, you basically get minimal to no sleep, especially if you are recovering from long meetings and jet lag. Staff was fair. Great location, but being […] that Lugano is smaller, I would try elsewhere. Read moreGenuine Expedia guest review
"Hotel Acquarello Swiss Q Hotel"
The Acquarello was a nice reasonably priced establishment in an overpriced town. Not only was the hotel affordable, but it also had European flavor: The radiators and casement windows were real plus factors in my book. Amidst the best shopping and at the foot of the funicular, the location couldn't be beat.Genuine Hotels.com guest review
"Aquarellow was a pleasure"
This place is in the heart of the town and just where you will want to stay. The room was incredibly clean, the staff was nice, and WiFi was very speedy. Great value.Genuine Hotels.com guest review
"excellent location, service and staff"
Very comfortable rooms, friendly staff, very good service.Genuine Hotels.com guest review
"impossible to find"
small room, but good for the price. the location is good if you can find it. there is nice breakfast. free wired internet in the room. free wireless in the lobby.Genuine Hotels.com guest review
This guest did not leave a comment.Genuine Hotels.com guest review
"Convenient, Clean, Comfortable, Friendly"
I was pleased with this hotel, especially for the price. It is very convenient to the station - just take the funicular - and the staff were most accommodating. To eat, take advantage of the nearby self- service Manora. Internet available free in lobby.Genuine Hotels.com guest review
"Hotel Acquarello Swiss Q, Lugano - very convenient"
On our way from Milan, Italy, to Zurich, we stopped off in Lugano for the night. The Acquarello Swiss Q is very centrally located in downtown Lugano, in a nice area with shops and restaurants. The lake is a short five minute walk away. We needed to catch an early train the next morning, so having the funicular that goes to the central train station […] right next door was very convenient. The noise really wasn't bad, we slept well. The rooms are simple, but nice and clean. The price, while high, was lower than almost every other place in the area. Definitely recommended! Read moreGenuine Hotels.com guest review
This guest did not leave a comment.Genuine Hotels.com guest review
"Acquarello - Just one Funicular ride from Station"
The location is very convenient and walkable to all shopping areas. Room is clean and has Coolers in them. Front desk lady is a little rude, but that may be a cultural thing. Spoke English well though, which is a plus. Small room and bath rooms, just like any other European hotels, but for the price it's good.Genuine Hotels.com guest review
"Good Location, High Price for a College Student"
Overall the Acquarello wasn't a bad hotel by any means, it was just a bit pricy for what it offered. Rooms barely fit the bed and the bathroom was like a rave if more than one person attempted to enter at a time, but if you've done any travelling in Europe this kind of compact accomodations should be more than familiar. Nonetheless the location is impeccable […] as it's located in downtown Lugano with the Train Station-Downtown Funicolare located immediately outside for a cheap 1,10 CHF, making transporting your luggage up and down the mountain extremely convenient. Read moreGenuine Expedia guest review
"centrally located"
Great hotel, shame about the noise from the nearby railway. Train every five minutes from 5am to midnight. If you are a light sleeper forget itGenuine Hotels.com guest review
"Pretty good."
The room was in line with expectations. Fortunately we were on the 5th floor so the noise of the cable car-train was not too loud, more like a dull groaning. It did not keep either of us awake at night. The walls were quite thin so were could hear the neighbours when they arrived home. A very middle-of-the-road hotel.Genuine Expedia guest review
"Useful central location"
Friendly staff & inexpensive for Switzerland; very central for the town.Genuine Expedia guest review
This guest did not leave a comment.Genuine Hotels.com guest review
This guest did not leave a comment.Genuine Hotels.com guest review
I was very happy about the central location of the hotel. Could go everwhere by foot. ideal for those who arrive either by motor-coach from Milano airport or by train because the Hotel is right next to the station of the 'furniculare', the train that links the city centre with the station. However, quite noisy, due to the 'furniculare' passing by and […] due to the fact that it is in the city centre and due to the noise made by night by youngsters who meet on a square nearby. Read moreGenuine Hotels.com guest review
Staff unwilling to go the extra mile in helping guests.Genuine Hotels.com guest review
"Great great location"
great location, very easy access to train station and old town in no time. basic room, nothing fancy, but clean.Genuine Expedia guest review
This guest did not leave a comment.Genuine Hotels.com guest review
"Lugano trip"
Workman painting foyer when we arrived, smell of paint throughout the ground floor and nothing to inform you that there was wet paint. Rooms were clean but very basic. You were able to hear the person in the next room use the toilet, shower, hair dryer and TV......... Staff sat and used the breakfast area along with guests.............. Our room was […] next to the vernicular railway, so every 30 minutes you had the very noisey rumble and I mean very noisey, not able to rest between the hours of 06h00 until 11h30 at night because of this. :( Read moreGenuine Expedia guest review
Simple clean and centralGenuine Hotels.com guest review
"Good location"
2 min from train station via little train, and 0 min to old town, very good location, and close to everything. The room is ok, except sooooo close to the train, which runs from 5am to 23pm, so basicly you will wake up very early. The reception is polite, but not very helpful, the room key is very very heavy....Genuine Hotels.com guest review
"The Hotel is nice but right on the cableway"
I booked the room in economy class without knowing the this means to get a room next by, better on a noisy cableway. Te cableway works 19 hours a day! Hotel.com should have inform clients of this inconvenience when booking the room at that rateGenuine Hotels.com guest review
"very noisy"
This guest did not leave a comment.Genuine Hotels.com guest review
"Inconvenient by car."
Hard to find by car. Can't park at the hotel - have to use a multi story car park five mins away and I had heavy luggage! Furnicular railway ran next to my room, so noise from it until 11.30pm and started again at 6am. Poor TV satellite service.Genuine Hotels.com guest review
"Important! Confirm prices before your check in!"
The hotel is located in the very centre of Lugano right next to the funicular rail which takes you up the train station. This may be convenient for travelers arriving or departing from the train station, however if your room is positioned on the side of the tracks, be prepared for the noise. For the price, especially in Switzerland (I can bet it is […] the most expensive country in the world!) and the location, the hotel is more than adequate. For people on a budget it is a fair choice, particularly because it is very clean and functional. There is sufficient furniture and the bathrooms are spotless. My problem was with the service. They tried to charge me for an extra guest, when my reservation explicitly said that I had booked a twin room for 2 people. I wasted half an hour of my time on arguing my case, but they would not give in. I had to log onto my account in Expedia from their world's slowest computer in the lobby and show them my reservation. They then proceeded to check every bit of small text to find out how they could charge me more. Not having found anything, they finally let me go and removed my extra guest charge from the total bill. I was late for a meeting as the direct result of the delay. No apology was given. Read moreGenuine Expedia guest review
"A bit noicy hotel"
This guest did not leave a comment.Genuine Hotels.com guest review
This guest did not leave a comment.Genuine Hotels.com guest review
This guest did not leave a comment.Genuine Hotels.com guest review
"Thr train is in front of my window"
This guest did not leave a comment.Genuine Hotels.com guest review
"aquarello lugano"
noisy, overpriced and dusty rooms, no hotel parking.Genuine Hotels.com guest review
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com's position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
