Bad service, cold water in the swimming-pool...queue at all times at the service desk, queue at breakfast or lunch rooms even very visual that are free tables. Rooms where not cleaned etc.. In overall not good place to be with a child!Genuine Expedia guest review
"If I had to do it again...."
The cost of the hotel is slightly less than the Disney resort, at least as far as room fees - but the costs ON SITE are basically the same that you'd pay at a Disney hotel. 15 euro Hamburgers at the bar, etc. So there's no real savings once you arrive. The hotel does have a free shuttle, which is difficult to catch at peak times because it is shared […] among multiple resorts - people were pushing and shoving so badly, we had to wait for 3 shuttles to go by (they come every 20 minutes) before we could get one to the park. Having said that, the SERVICE at this hotel is incredible - everyone was extremely helpful and friendly. But in the end, if I had to do it over again - we'd stay at the park and give ourselves the luxury of walking to and from the park, resting at the hotel, and avoiding shuttles, parking, and inconvenience. Read moreGenuine Hotels.com guest review
"Close to all Disney parks and access to trains"
Very nice stay. Enjoyed proximity to all parks and train station which gives you a chance to travel anywhere by metro, Tgv, or eurostar. Shuttle service by bus all day long from hotel to parks and train station. 10 minutes to CDG airport by TGV from train station.Genuine Hotels.com guest review
"Worth the price"
Fantastic, friendly staff. Very good breakfast buffet. Slight mold in tub/shower, but nothing that could not be overlooked.Genuine Expedia guest review
"is very far from the airport charletter"
I stayed 3 nights with my 2 girls and my husband and it was okay, overall the hotel can have better service and a bit more clean the breakfast area was not clean at all and no diversity in the breakfast. We also had one night the dinner buffet and the place was dirty and no service the waiters were no polite and in addition to the high cost of the meal […] drinks were extra and not food not good at all. We had to pay 95 Euros for the taxi to the airport, yes you can use the metro but not if your flight is departing very early in the morning. Going the the city was also very expensive about 40 euros 2 way for one day family of 4. The hotel is good if you are only going to visit Disney land, i would suggest another area for visiting the city. Food around you will only find typical american food around the disney area. For good French cousin in the city and neither in the hotel. Read moreGenuine Hotels.com guest review
Good alternative to severely overpriced hotels located closer to Disneyland (DLP). Very clean and comfortable rooms. It fit my family of 5 comfortably (me, wife, kids ages 5, 4 and infant). Breakfast was good (included with stay). Dinner and room service was good but overpriced. Drinks not included in evening buffet. All staff friendly and spoke English. This […] hotel is the first to be picked up by the free shuttle to DLP. Shuttle is cramped but timely and beats driving to DLP; although parking at DLP is free with your room key. Shuttle drops you off right in front of the train station, so going into Paris is very easy and you do not have to deal with the toll roads and driving in a congested/unfamiliar city. Swimming pool and hot tub were nice to tire the kids out before bed. Check in and check out were painelss. Front desk staff helpful and pleasant. Overall, we had a great 5 day stay at this hotel. One last travel tip: We came in from Bavaria, Germany and would recommend looking into taking the train into this area. The toll roads are expensive (approx 40 Euro each way) and Esso gas stations in France do not take the US issued Esso cards. It is unlikely that you can make it from the last Esso in Germany to DLP and back without filling up (or at least putting in approx 60 Euro of gas). Read moreGenuine Hotels.com guest review
"Dream Castle Hotel- Disneyland Paris"
The hotel is very convient to the park- with free shuttle service, major perk! You can also use the shuttle to get to the train station at no charge and then take the train into the city. I have traveled a good deal in Europe and for a European room it was rather large. A very pleasant surprise. The only reason I did not give it a 5 is because I do […] not think it is up to par with other Disney resorts. The shower did not drain properly, the metal soap dish was broken with exposed sharp metal edges (but the tub was huge!) and the only shelf in the closet was broken- if you placed anything on it the shelf closet would collapse. Also, the restraunt was grossly over priced. It was less expensive to eat at the nicer restruants in Downtown Disney. I don't mind paying for quality, but better quality was simply less expensive as far as dining. Overall though this is nice hotel and I would be willing to stay there again. Read moreGenuine Hotels.com guest review
"good hotel for families with bigger children"
we stayed 4 nights, arrival at 1.30 am which was no problem. reception was very friendly. King size beds, comfy matresses, big bath and shower, light blocking curtains. room 1 was ca. 3 x 6 m, small wardrobe, a safe, sideboard for luggage, 18" tv. room 2 ca. 4 x 6 m, same as room 1 plus a small empty fridge, desk with chair and one comfy chair. Breakfast […] 8 - 11 am. we went at 10 am and queued 5 mins to get a table. English and continental food . 3 out of 4 days the croissants and choc bread were delicious. Overall it was a good breakfast. entrance hall had a small shop and plenty sitting space with free Wlan and a drinks machine (cost per 0.5 l pop or water 3 €; barprice 4 €). two pool and two air hockey tables (2 € per game). No play area for small children. Pretty garden between the two wings of the hotel complex. swimming pool and fitness area in the basement. Plenty of free parking in a gated parking just in front of the hotel. Busses to the park every 20 mins up to midnight. sometimes not all people who were waiting could get on. ride on the bus was a bit rough. We had a youngster on crutches with us and were offered a ride back on a purple van (PEB), disabled, it was free and the driver told us that we could order it from the hotel reception to go back and forth by it. We used it three times. Very fast and smooth. Read moreGenuine Expedia guest review
"Good overall, but a few minor quirks"
We recently stayed at the Dream Castle Hotel at Disneyland. For my older daughter (4yo), it was a dream.....there was a ball pit, many rides (2E a piece), games, a playground, a jogging path around a large pond, and a small pool with a very small slide.....which was perfect for a family with young kids. All of the staff was friendly (though the hostess […] at the buffet breakfast seemed overwhelmed). You can get park tickets at the hotel (I highly rec doing this), which saves you a lot of time once you actually get to the park. They do offer dinners at the hotel, but I would save your money and make reservations at Mickey's Cafe in Disney Village (the kids can meet a ton of Disney characters) plus the food/location is much better. There is a free shuttle that runs every 20min from the hotel to the parks (until midnight). You can also drive and park for free at the park using your hotel room key (make sure you follow signs for Disneyland park NOT Disney Village...you will have to pay for parking at the later). Our overall experience was great, though for the price I thought the rooms could use a little sprucing up and pool towels should be free and available at the pool (vs using your own bath towel or having to pay 2E at the spa). Also, the eggs at breakfast are a bit sketchy, but other than those minor things we had a wonderful stay. If you forget any souvenirs at the park, they have a decent selection at their little Disney store too. Read moreGenuine Hotels.com guest review
This hotel was ideal for my family. The rooms are large and hotel shuttles were great. The resembled an American hotel.Genuine Hotels.com guest review
Great hotel for kids. Good location very close to Disney and the free shuttle drops you off right at the train station from which it is an easy ride to Downtown Paris.Genuine Hotels.com guest review
"Choose another hotel"
Pros: Sightly cheaper than Disney hotels, breakfast was good, staff was kind, shuttle gets you places (although is quite crowded and infrequent) Cons: Lobby was dirty, tile & bathtub were broken in the bathroom. Definitely not a 4-star hotel by any stretch of the imagination. I would suggest waiting to see if Paris Disneyland hotels have sales around […] the time you visit. Read moreGenuine Hotels.com guest review
"Great price, nice hotel"
Room was very clean. It's a great hotel if you are with children. The free shuttle service is definitely a plus since the hotel is not at a walking distance from the disney park. The price is really good for a hotel like this. Dont even consider to pay lots more to stay in a hotel located in the park. You find all you need in this one.Genuine Expedia guest review
I really impresssedGenuine Expedia guest review
"I wish that the rooms were as good as their lobby"
Room service is very bad. Bring your soap with you. Rooms must be cleaned properly. Lobby is nice however it is very noisy. Breakfast is good.Genuine Expedia guest review
All of us - my husband , me and our 2 kids liked this hotel so much than we stayed there one more night. the reception crew was very helpfull .Genuine Hotels.com guest review
"Great alternative to Disney Hotels"
The Dream Castle Hotel at Disneyland Paris is a great hotel to stay at if you want quality at a budget price. Our booking worked out less than half the price of a similar standard Disney hotel! The hotel is Disney themed throughout. The rooms are spacious, clean and delightfully furnished. The surrounding grounds are beautiful and there is plenty to […] do if you want a quiet day away from the parks. You can buy park tickets at the hotel but we had already purchased ours on-line before flying to France. There is a free shuttle to and from the Disney Parks and it only takes 8 minutes making the hotel convenient. We would definitely stay here again and advise others to stay here. Read moreGenuine Hotels.com guest review
"Disney Dream Castle in Paris"
I was extremely disappointed to receive such unfriendliness from the staff. The hallway of my room was constantly filled with bins of dirty sheets, racks of towels and multiple dirty room service plates. I chose to eat in the hotel restaurant one night and the staff in the restaurant were terrible. I witnessed the waitress stomp her feet in anger and […] did not offer us drinks until we were almost already finished eating. She also rolled her eyes at me multiple times. I was shocked to receive such horrible service. Never in my life, have I even been treated so poorly after spending so much money. Because of my experience at this Hotel, I could easily say it almost RUINED my time in Disney Paris. Disney Dream Castle is the worst hotel Ive ever stayed and I would strongly suggest ANYONE visiting Disney Paris to go elsewhere. Read moreGenuine Hotels.com guest review
"Go somewhere else!"
The hotel was okay but for the prices I'd expect more. The buffet was 29 Eurp for adults and 10 Euro for kids. Not only was the food not worth 29 Euro I don't think the average person can consume that much food. The price didn't even include a beverage-NOT EVEN WATER!!! As for the children, the food wasn't very child friendly. The pool was indoor and […] the room was poorly lit. The pool water didn't seem very clear and it was quite small. No towels were offered at the pool so you had to bring your room towel with you and if you didn't already know that when you got to the pool then you had to turn around and go get some. The locker rooms also weren't very well kept. The showers have the soap dispensers located high on the wall so that my children couldn't reach. If this is a hotel that serves families with children, wouldn't it be smart to make it child-friendly? The grounds were okay but not much to look at. There's a large area outside where I can envision an outdoor pool. Because there isn't an outdoor pool I defenitely won't go there in the summer months. The convenience to and from the park and train station was fantastic. No complaints. Paris was very easy to get to by train and the staff was extremely friendly and helpful in getting us there. All in all, for the money I paid, I won't be going back. Read moreGenuine Expedia guest review
"Free hotel shuttle bus wait 30 mins everytime"
Free buffet breakfast not good as the other 4 stars hotel. Friendly staff, nice enviroment, comfy bedsGenuine Hotels.com guest review
"Comfortable and friendly"
Comfortable rooms nicely kept hotel. Good food in the bar. Easy to find and close to DisneylandGenuine Hotels.com guest review
"shame about the service"
I ran into several problems during my 5 night stay in the hotel. On arrival we were quite impressed with the overall feel of the place and when we arrived at our room we were very content however when we went to have a shower we found out that we had no hot water! We rang reception and after a good 15mins some came round to fix the problem (or so we […] thought). On the second day whilst ironing our clothes to go down to have dinner we had a sudden black out in the room. I rang reception to find out whether it was a general power cut to which they advised that it was not therefore I reported the fact that we were in total darkness. Our 2 year old was starting to complain as we had no light other than the iphone torch light. After 20 mins of waiting, and no one coming round to our room, I decided to access the fuse box myself and was able to resume lighting. We went down to dinner and as far as we were concerned that was that. When we got back from dinner at around 11pm our room key cards could not open the door, I went to reception to find out what the problem was and I was told that because of the issue we has the night before with the hot water that we had to change rooms! So in a nutshell we were locked out of our own room without being advised, and were forced to move that same night with a 2 year old child. We were offered no assistance whatsoever by reception. Once we moved room the rest of the stay was rather pleasant. Read moreGenuine Hotels.com guest review
We went for 2 nights for our daughter's 2nd birthday and had a magical time. Couldn't fault it. Don't bother with shuttle bus if you drove as hotel gives you free parking worth €15 euros to park in the disney car park. Lovely hotel, pool and food. Very clean and helpful staff. One minor issue that top bunk mattress was too big for the bed so sort of […] raised towards the head end which was a tad uncomfortable but other than that-faultless! Read moreGenuine Hotels.com guest review
"Good location and very helpful staff"
We had a very comfortable stay at the hotel, the staff were friendly and professional. Its very convenient to get to all the nearby points of interest. There are free shuttle buses to Disneyland and there is a paid shuttle service to La Vallee shopping village. The hotel itself is quite big, with most amenities, including a bar, restaurants, a small […] swimming pool and a spa. The surrounding views are beautifully landscaped. The room itself had a queen bed and a bunk bed. Being on the top floor, we had a tapered ceiling, but there was good space to move around. Bathrooms were clean, but some of the towels were a bit tattered. Read moreGenuine Hotels.com guest review
"Only 5min away from the park"
Good hotel.Nice staff. Nothing to complain about. Great location. From Paris airport to Marne la Vallee (Park location), we took the RER - bad choice after a very long flight. It took us more than 1h to get there. I suggest you take the TGV instead. It will only take you 10min. Outside the train station of Marne la Vallee, you need to stand at the first […] stop (closer to the park) on the opposite side of the bus station and jump in bus #54. Get out at the 4th stop. Read moreGenuine Hotels.com guest review
Very nice location - only 5 min away by shuttle (free) from Disneyland. Food is correct. Staff is very helpful. My bed was noisy - woke up my partner each time I moved. Equipment in gym is poor. Swimming pool looks fine. All the info n services you need are at your disposition. In general i am happy with my stay.Genuine Hotels.com guest review
"castle not not worth the rating nor price tag."
i took my children ages 14, 11, and to disney land oaris and we stayed here as that was what was reccommeded. having stayed at hotels such as four seasons in newyork i feel that the star rating for this hotel is an exageration!!!!!!!! the hotel was clean pretty to look at but service was awful. staff not helpful came into contact with atleast 12 i will […] say just 2 or 3 were helpful, others couldnt be bothered, the ones who cared were the ones we met at meal times. dont get me wrong clean place but the personal touch was lacking. would stay here again but would not pay that price to stay they are not worth it. staff needed to remember that its an hospitality business they are into need to be attentive show that they care, for example we asked for tea milk and sugar had to wait 90 mins after i called back i was asked to come to reception to pick this up, definetely not a 5 star treatment. Read moreGenuine Expedia guest review
very busy hotel. good location , but far too busy at breakfast time.Genuine Expedia guest review
"Be prepared to queue"
Room good with comfy beds and fridge useful. We weren't in the hotel much (used it as a 2 night base while visiting Eurodisney) but experienced long queues at check-in (only 2 desks manned at the time) and ridiculous queues to get a table at breakfast - knowing that most guests want to get out for 9-10am to get to Eurodisney, I couldn't believe there […] wasn't a better system for breakfast for what must be a daily problem - only way round it was to be in breakfast by 8am. Shuttle service to hotel was easy enough to use. Read moreGenuine Hotels.com guest review
"Hotel nicely equipped for parents and children"
Although it was quite a busy time, with lots of families,the children were able to enjoy the space and facilities without being embarrassing for the parents. The free shuttle facilities to the parks all through the day,was a plus. Breakfast was presented nicely.The only negative point is the optional evening meals were quit expensive for the famile […] y. Read moreGenuine Expedia guest review
"Good hotel, free shuttle bus to Disneyland"
Good hotel with great breakfast buffet. However room service was a big letdown- reluctant to bring things up (such as iron). Also no staff is available at night. Located right next to Disneyland, which is in Marne La Vallee- this is very far from the rest of Paris and takes about an hour to get to the Eiffel Tower, Louvre etc. via the metro service […] (again, this is right next to Disneyland). All in all, it was a great trip and the Chauffeur service that expedia arranged was a great touch! Read moreGenuine Expedia guest review
"Very nice hotel"
Very nice hotel only 5 minutes from Euro Disney on shuttle bus. Only bad point was expensive food / drink.. Overall excellentGenuine Expedia guest review
"Perfect location for Disneyland Paris"
Despite the peak season the hotel was run efficiently, we often had to queue for breakfast but it didn't take that long. Room lovely and my daughter loved the high bunk beds.Genuine Expedia guest review
"Good Hotel for Disney"
Check in was a bit long winded; there was too much dialogue / friendliness which whilst some may find good I felf just held things up. Apart from that I great hotel, modern and clean with good staff, food and facilitiesGenuine Expedia guest review
"very clean hotel, nice ambience"
Hotel ambience is very nice and room comfort is excellent, however, we can't get hold of the hotel reception staff when we were trying to call them as their lines has been always busy! Then one occasion that I had a minor burn accident on my hands and fingers and we did ask for some cubes of ice or ice pack from the hotel reception staff then we have […] been told to wait for half an hour before they can give us that first aid remedy , and worst, NO staff turned up so we just decided to leave the room as we have been waiting for an hour already. I just treated my hands and fingers with a running cold water ! Read moreGenuine Expedia guest review
"Not a dream"
A 4-star rating is way too high for this hotel. The location is convenient being only 10 min shuttle-ride from Disneyland. But the looks of the inside of the hotel are rather poor and so is the cleanliness. Expect long waiting lines for breakfast as well.Genuine Hotels.com guest review
"Good hotel for exploring Disney and Paris"
I was worried about staying at this hotel due to the bad reviews. Surprisingly, we had a wonderful stay. The rooms were clean, large and comfortable and the free shuttle bus was extremely regular and hardly ever full (and we traveled high season). Everything was expensive, but we expected that. The only downside was having to get up by eight, so that […] we missed the massive breakfast queue. The children loved the pool and facilities of the hotel, remember to take swimming towels as the hotel charge 3euros per towel per day! Read moreGenuine Expedia guest review
"Good hotel close to Disney"
FIrst impressions were not very good. The gardens and hedges were completely overgrown which didn't give a good impression when entering the car park for the first time. However, the hotel was very good and the service excellent. We have used hotel in the past which was why we choice it again but we were dissapointed this time with the state of the […] grounds outside. Read moreGenuine Expedia guest review
"Good hotel near eurodisney"
Hotel was not bad considering the costs. Overall in good confition, and surprisingly not busy for mid August.Genuine Expedia guest review
A nice well kept room and hotel great staff Free bus service fantasticGenuine Hotels.com guest review
"Dream castle hotel disneyland Paris"
Second time booking at dream castle hotel and still happy with our stay, location is a bit far but seattle busses are always on time. Will definitely suggest it to friends. And will still be booking this hotel on our next holiday in paris disney.Genuine Hotels.com guest review
"Perfect for families"
The family room is just spot-on. My kids loved the bunk bed and they both slept well. The size of the bed for my hubby and me was adequate, the mattress and pillows were very comfortable too - considering I'm very picky about my mattress and pillow. The L'Occitane products in the bathroom added a nice touch to the whole experience. Although there is […] a queue for breakfast every morning, the staff are well coordinated and the queue moves quickly. The food is good too. It's not a perfect hotel, but I really enjoyed my stay there. Comes highly recommended from me Read moreGenuine Expedia guest review
Would recommend it while visiting Disneyland ParisGenuine Expedia guest review
4Stars WHY ? £7.30 for a pint thats the only reason I can think of Run down hotel, looks great from outside furnishings tired Food overpriced & poor quality Breakfast adequate Chewing gum on my clean towel! Sat at the bar and was completley ignored by two staff for at least 10 minutes even though I was the only one there and even then he said I will […] be with you in a minute. Tried to book taxi to the airport from my room & they told me I had to come to reception to book it in person, why? ( and it was at least 400 yds from my room) You may think I am one of those that complain about everything but this is the first time I have reviewed a hotel because I felt so strongly about it Wild horses would not drage me back 2 star at best Broken glass in public areas where the children play Read moreGenuine Expedia guest review
"Not a 4 star"
We stayed a week, it is a 3 Star hotel with a need for refurbishment. Management was not responsible and staff were not very helpful. Most of very simple and ordinary requests were ignored although receptionists pretend they were taking notes to handle them but nothing happened, when we came back from Disney parks it was 11ish pm, and there were no […] one around to complain. This story happened every single day, very disappointing. Read moreGenuine Expedia guest review
"NEED TO INCREASE RECEPTION STAFF"
EVERYTHING WENT WELL EXCEPT FOR THE CHECK IN ON ARRIVAL WHEN WE SUBJECTED TO LONG QUEUES DUE TO RECEPTION BEING UNDERSTAFFED. THE LIMITED TWO PERSONS THERE WERE DOING THEIR BEST THOUGH.Genuine Hotels.com guest review
"Good alternative to the Disney hotels"
Good alternative to the Disney hotels and reasonably priced by comparison.Genuine Expedia guest review
"Dream castle more for the little ones"
Excellent hotel, could do a bit more with the grounds and the pool was a lot smaller than it looks online, but good for little ones. Our room was great.Genuine Expedia guest review
"nice hotel for family"
Everything was fantastic execpt we spent too much at the reception when checking inn the hotelGenuine Expedia guest review
"good location for parks"
I wouldn't class this hotel as a four star, but it was clean and the maids came in every day. The rooms are quite small, we had a family room which consisted of a large queen size bed and bunk beds which wasn't really ideal with a 17 and 13 year old but we made do. I think the hotel rooms could do with a bit of a makeover as could the bathrooms. Breakfast […] time is very busy but to be fair you don't have to wait long for a table, we usually ate before 9am but when we came out the queues were quite long, the food is ok ,plenty of choices but don't have the bacon because it always looked raw. There is a free shuttle bus which takes you to the parks which runs about every 10 minutes, but be warned if you stay for firework display which doesn't start until 11pm there is a fight to get on the bus after the show, so hang back a while because they are supposed to run until about 12ish. Read moreGenuine Expedia guest review
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