All hotels in New York, New York, United States of America
1 room, 2 adults
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4.1 / 5Excellent

Score breakdown (from 583 reviews)

Average rating for:

  • Cleanliness
    4.3
  • Service
    4.2
  • Comfort
    4.0
  • Condition
    4.1
  • Neighborhood
    4.2
3.0 / 5Good
"Decent hotel"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    4.0
Comfortable room by NYC standards
Genuine Hotels.com guest review
1 night trip Jan 30, 2015
A Traveler
US
4.0 / 5Excellent
"Clean and hotel, great price"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
Older but fine and good for the money.
Genuine Hotels.com guest review
1 night business trip Jan 28, 2015
Nick
US
5.0 / 5Outstanding
"Loved this hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
I really loved this hotel. We rent a room in NYC about 4 or 5 times a year and this was one of the best experiences for the price. The staff was lovely, the beds were super comfortable, the room was a good size and clean as a whistle, there was free coffee in the morning. I really have nothing negative to say. The neighborhood is not my favorite but is really close to the Village so who cares.
Genuine Hotels.com guest review
1 night romance trip Jan 23, 2015
Nancy
US
4.0 / 5Excellent
"Great location/neighborhood"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    5.0
Fantastic location. Super convenient for access to anywhere in the city.
Genuine Hotels.com guest review
2 night trip with friends Jan 23, 2015
A Traveler
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
The staff was very friendly and helpful in all aspects
Genuine Expedia guest review
Other trip Jan 26, 2015
A Traveler
US
5.0 / 5Outstanding
"Great location!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
We were there for one night to attend a documentary premiere show at the Leo Baeck Institute....which was withing walking distance. Excellent location and amenities.
Genuine Expedia guest review
Other trip Jan 26, 2015
Betty
US
4.0 / 5Excellent
"perfect for a quick nyc getaway"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
easy to get to from both the bus and train - subway right there - chelsea a great neighborhood - hotel perfect for two adults and one small child
Genuine Hotels.com guest review
1 night family trip Jan 23, 2015
wendy
US
5.0 / 5Outstanding
"good value"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
Great location, good value, clean comfortable room!
Genuine Hotels.com guest review
3 night trip with friends Jan 16, 2015
Kevin
US
3.0 / 5Good
"Birthday Party Weekend"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    4.0
We stayed here for my sister's 29th birthday. It was a nice stay and convenient to bars and restaurants. Very easy to get around. The hotel staff was very friendly, however their knowledge of NYC landmarks was limited. They told one of our friends from Texas that they would upgrade his room to the view of the "Freedom Tower". Their view was actually of the Empire State Building and the Chrysler Building. The room was comfortable and definitely a great deal for what we paid for it. I would stay here again!
Genuine Hotels.com guest review
1 night trip with friends Jan 17, 2015
Ravi
US
4.0 / 5Excellent
"Awesome stay!"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
It was an overnight stay for my fiance and I. We had a wonderful visit. Stay was super friendly and accommodating. The room decor was very modern as well.
Genuine Hotels.com guest review
1 night romance trip Jan 10, 2015
A Traveler
US
4.0 / 5Excellent
"Excellent hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Staff was very friendly. Workout room had weights, treadmill, bicycle, elliptical, and TV. Great stay.
Genuine Hotels.com guest review
4 night business trip Jan 4, 2015
A Traveler
US
4.0 / 5Excellent
"3.5/5 Stars"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
A very nice hotel. Not the best but still was very pleasant. Great neighborhood.
Genuine Hotels.com guest review
1 night trip Jan 9, 2015
Daniel
US
5.0 / 5Outstanding
"Nice hotel very well located"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
Comfortable room, small, but clean. Nice beds. Secure and well located. Good price.
Genuine Expedia guest review
Other trip Jan 9, 2015
Marco J.
US
1.0 / 5Poor
"Disapointed"
  • Cleanliness
    3.0
  • Service
    1.0
  • Comfort
    2.0
  • Condition
    3.0
  • Neighborhood
    1.0
Disappointed with Service. Would not book again!
Genuine Hotels.com guest review
3 night business trip Jan 1, 2015
A Traveler
US
4.0 / 5Excellent
"Family Holiday Trip to the city"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
Nice, clean place to stay. Perfect for what we needed. Location is great. Best part was the professionalism of the staff. My 7yr old son lost his I-Pad. The hotel staff found it in the room after we checked out & returned it!! Fantastic!
Genuine Hotels.com guest review
2 night family trip Jan 1, 2015
Brian
US
5.0 / 5Outstanding
"Would highly recommend this hotel."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Located in a nice neighborhood. We went to experience NYC at Christmastime. This hotel put us in walking distance to everything we wanted to see!
Genuine Hotels.com guest review
1 night family trip Dec 21, 2014
Marsha
US
5.0 / 5Outstanding
"Great NYC Stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
In NYC for 2 days between Christmas & New Year's with family for first time. Hotel was very nice, staff was terrific, and the location was perfect.
Genuine Hotels.com guest review
2 night family trip Dec 28, 2014
A Traveler
US
3.0 / 5Good
"could not get to my room"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    3.0
Everything was good except the second night after being at a job for very long hrs we could not enter the room because our card did not work and it took a while till we were let back in to the room we were totally exhausted and wanted to sleep right away we needed too. It was just an inconvenience.
Genuine Hotels.com guest review
2 night business trip Jan 2, 2015
Josephine A
US
3.0 / 5Good
"Quick getaway for the family"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    3.0
Very reasonably priced hotel for the city .Rooms are small but very clean . The hotel staff are wonderful . Would I stay here again ? For the price ! Absolutely .
Genuine Hotels.com guest review
1 night family trip Jan 2, 2015
Christopher
US
2.0 / 5Fair
"Disappointed"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    -
For a city view room at $350/night, I was expecting the room to be good sized, comfortable and have a good view. Instead it was a small room, with two beds, no place to sit and the only view I got was of the opposite building. The bathroom showerhead was broken, and it leaked water all over. The staff were prompt and replace the showerhead, which was really nice of them.
Genuine Expedia guest review
Other trip Jan 4, 2015
A Traveler
US
3.0 / 5Good
"Great location"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    5.0
  • Neighborhood
    -
This hotel is quite nice. Rooms modern and up to date, very clean. Hotel staff very helpful. Main issue was with sound from the street (it is NYC, duh!) and in the room above. Also, difficult to regulate the temperature. I am sure if we had requested a different room we would have been accommodated, but didn't go to that effort. Give it a try, but ask for a room facing away from the street.
Genuine Expedia guest review
Other trip Jan 4, 2015
Robin
US
4.0 / 5Excellent
"The staff are the nicest!"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
We spent two night here at the end of December 2014. The rates were high in my book but reasonable for NYC. The room was clean but quite small. I was not surprised by the size of the room though, as I had read other reviews that stated the same. Two small complaints: the room was too warm, and one of our comforters had stains on it so we had them bring us a new one. When in NYC, we are out and about a lot, so we're mostly looking for a good place to shower and sleep, so this fit the bill. What I most appreciated about Four Points Chelsea was the nice and helpful staff. They were all very friendly, professional, and helpful! Thank you all!
Genuine Expedia guest review
Other trip Jan 3, 2015
Jenn V.
US
3.0 / 5Good
"One night stay"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    1.0
Overall, stay was ok. Something should be done about the lobby, furniture"s too old.
Genuine Hotels.com guest review
1 night family trip Dec 26, 2014
TEMITOPE
US
5.0 / 5Outstanding
"Our Stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Unfortunately our stay was due to a death in the family, but the hotel and our room was very comfortable, quiet and worked well for us.
Genuine Hotels.com guest review
1 night family trip Dec 22, 2014
Michael
US
2.0 / 5Fair
"So so"
  • Cleanliness
    2.0
  • Service
    4.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    -
If your staying for work and need a bed, then great. If your staying with family, spend an extra $50 and get a much better hotel.
Genuine Expedia guest review
Other trip Jan 1, 2015
A Traveler
US
5.0 / 5Outstanding
"Wonderful location and hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
Staff was incredibly nice. Rooms were ready at 3PM on the dot - not a lot of chance of an earlier check in but that's NYC during Christmas. They stored our luggage (and we had a lot) without a problem. Room was clean. Small, but that's what you get in NYC. Right near FIT and a short walk to just about everything and the subway. Highly Recommend.
Genuine Hotels.com guest review
1 night family trip Dec 29, 2014
Stephen
US
5.0 / 5Outstanding
"Christmas in NY"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
It was great only thing that needs improvement is the windows. They were filthy. And when we checked out we let the hotel hold our belongings which took them 30 min. to find. Other than that it was wonderful.
Genuine Hotels.com guest review
1 night family trip Dec 25, 2014
A Traveler
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    2.0
  • Condition
    4.0
  • Neighborhood
    -
Localization of the hotel is just perfect. The room is very small. That's ok for 02 people, maximum 03.
Genuine Expedia guest review
Other trip Dec 30, 2014
Robson
US
4.0 / 5Excellent
"Nice location , small rooms"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    5.0
  • Neighborhood
    -
Easy to get around , a lot to experience in the area. Lobby is large but everything upstairs is tiny. Rooms are very small.
Genuine Expedia guest review
Other trip Dec 23, 2014
Bryan
US
5.0 / 5Outstanding
"Good bet"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Great price and nice hotel booked at the last minute. Front desk staffer was very friendly. Happy we made the choice to stay there.
Genuine Hotels.com guest review
1 night romance trip Dec 13, 2014
Shaunna
US
5.0 / 5Outstanding
"Very nice stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
Very nice property and good location near Chelsea.
Genuine Hotels.com guest review
1 night trip with friends Dec 6, 2014
Mark
US
4.0 / 5Excellent
"Love the staff!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    5.0
Hotel staff very friendly and helpful. Every one. Location was perfect for us. Rooms are very small. Beds a bit soft. Overall a great deal for the money.
Genuine Hotels.com guest review
2 night trip with friends Dec 5, 2014
Barbara
US
3.0 / 5Good
"Very small and tight room, but in a very nice nbhd"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
In a very nice nbhd, small and tight when there are two beds
Genuine Expedia guest review
Other trip Dec 7, 2014
Lenny
US
1.0 / 5Poor
"Disaster of Environmental Policy!"
  • Cleanliness
    1.0
  • Service
    1.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    3.0
I would hang my towels up so that they wouldn't clean them everyday (saving water, electricity, pollution) and they would still wash them each of the 4 days I was there. This seemed very strange to me as it is standard policy throughout all the hotels I stay at (You know the cards they lay on your bed explaining this? I don't even read the cards anymore because it is second nature to me, like not littering or recycling.) I told the front desk this at check-out and she said that this is their policy. I suggested they change this to save the hotel money and also save water, electricity, pollution for the rest of the world. She said no, looked very bewildered and said she wouldn't even mention this to anyone else on the hotel staff because it is just their policy (Those responses that say to you "Hey, I just work her man"). Well, your environmental policy works horribly and it affects you and the rest of us that share this small fragile planet. Signed, a guy who can reuse his towel for a day or two and still smell fresh as a daisy:)
Genuine Hotels.com guest review
4 night business trip Nov 30, 2014
Paul
US
5.0 / 5Outstanding
"Good and nice Hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
The only thing to improve is the Restaurant.
Genuine Hotels.com guest review
4 night family trip Nov 26, 2014
Ruben
US
4.0 / 5Excellent
"THE HOTEL WAS NICE-SMALL ROOM BUT CLEAN AND THE ST"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
WE ARRIVED THE NIGHT BEFORE A HOLIDAY THE PLACE WAS BUSY AND THE STAFF COULD NOT BE MORE HELPFUL. THEY REALLY WENT ABOVE AND BEYOND TO HELP US OUT AND BE HELPFUL. I WOULD RETURN AGAIN AND WOULD REFEER OTHERS TO THIS HOTEL.
Genuine Expedia guest review
Other trip Dec 2, 2014
ANNMARIE
US
4.0 / 5Excellent
"Great NYC stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    3.0
Wonderful, kind and helpful staff. The rooms are NYC small, but comfortable, with great beds, sheets and comfortable. we did not have a bathtub and upon request were moved to an even nicer room with a king instead of doubles. Very pleasant experience. The neighborhood can feel a little desolate, but I felt safe.
Genuine Hotels.com guest review
1 night business trip Nov 25, 2014
Kate
US
3.0 / 5Good
"Not like what I expect"
  • Cleanliness
    2.0
  • Service
    3.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    1.0
They don't have parking for over side car. It's so noisy from out side.
Genuine Hotels.com guest review
2 night family trip Nov 27, 2014
Nhon
US
4.0 / 5Excellent
"Clean, very friendly and helpful staff."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    4.0
Our family of 5 comes to Manhattan each year before Thanksgiving. We usually stay in Times Square, but wanted something different. The hotel was very clean and the staff was very friendly. No complaints whatsoever. It was also very reasonably priced.
Genuine Hotels.com guest review
1 night family trip Nov 25, 2014
Sue
US
5.0 / 5Outstanding
"overall, a great stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
Room is small and cramped
Genuine Hotels.com guest review
2 night family trip Nov 23, 2014
Sergio
US
5.0 / 5Outstanding
"I would definitely stay again"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
We had a great time. Tha staff was friendly and helpful. The room was clean, and the area was great.
Genuine Hotels.com guest review
1 night family trip Nov 22, 2014
Mark
US
5.0 / 5Outstanding
"Great stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Great stay. Very attentive and accommodating staff.
Genuine Hotels.com guest review
2 night trip with friends Nov 21, 2014
Amy
US
5.0 / 5Outstanding
"Great Location - Good Price"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
we were attending a concert and this hotel was conveniently located to where we were going. The room was very clean and having a place to grab a bite to eat right within the hotel was also great.
Genuine Hotels.com guest review
1 night romance trip Nov 21, 2014
A Traveler
US
3.0 / 5Good
"Superb View, smelly room"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
Room was musty and smelt of mold. Very comfortable with the aide of febreeze.
Genuine Expedia guest review
Other trip Nov 20, 2014
rdkdan
US
2.0 / 5Fair
"Nice location. Small room. Dated"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    -
Adequate accommodations. Good location. Old carpeting.
Genuine Expedia guest review
Other trip Nov 20, 2014
MJK
US
5.0 / 5Outstanding
"Excellent customer service"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
The man at the front desk the morning we arrived Abdul was very accomodating. He is a great example of excellent customer service!
Genuine Hotels.com guest review
1 night family trip Nov 2, 2014
A Traveler
US
3.0 / 5Good
"Great location, okay hotel, bring earplugs!"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    4.0
The hotel was decent, beds were clean and rooms were a little on the small side but what do you expect when you're in NYC. It has a great location that's really close to everything. That comes with a price however. If you're a light sleeper bring ear plugs because you will hear nothing but horns honking in the middle of the night and the garbage trucks clanging through.
Genuine Hotels.com guest review
1 night trip with friends Oct 31, 2014
Kay
US
5.0 / 5Outstanding
"A Gem in Chelsea!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
This hotel is an absolute gem! The staff was so friendly and helpful. We arrived hours before check in and the late night hotel manager, Ahmad, gave us our rooms! They even watched our entire party's luggage after check out so we did not have to carry them around the city! The hotel staff made our visit so much more special. Thanks again Four Points! Your are the best! -
Genuine Hotels.com guest review
1 night trip with friends Nov 2, 2014
angela jo
US
4.0 / 5Excellent
"Would dedinitely reccomend."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
Great location. Extremely friendly staff. Room was a decent size for New York. Easy access to Penn Station (and Newark Airport) short walk to Macy's & Times Square.
Genuine Hotels.com guest review
2 night trip with friends Oct 24, 2014
Ed
US
3.0 / 5Good
"Down graded"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    2.0
  • Condition
    3.0
  • Neighborhood
    4.0
Not as good as before. They up graded their air system. It was a cool night, and the heating was horrible. Will not go back anytime soon
Genuine Hotels.com guest review
1 night trip Oct 24, 2014
Gregory
US
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews