Very nice place. Area is central to everything. Safe surroundings. Staff is friendly & provides excellent service! Front desk women were incredibly helpful. Would highly recommend staying here.Genuine Hotels.com guest review
"Their price is going really steep from now and on"
Stay was good, clean room, comfortable and has everything you need. Cons: No flexability on late checkout (wanted to charge 1/2 day of stay for 3-4 hours!), and the price is going way too high nowadays!!Genuine Hotels.com guest review
"Away from Times Square"
Overall we had a great experience. The service was excellent - from the front desk to room service to the bar staff. It does have a restaurant/bar downstairs which was convenient for us. The location was good. We didn't have to deal with all the tourist crowdedness from Times Square. Subway was a few blocks from hotel which made it easy to get around. […] The only thing about our stay was the room size. The room was small and the bathroom allowed for only one person in there at a time. Read moreGenuine Hotels.com guest review
"Great hotel... and no crazy Times Square crowd!"
Staff friendly and helpful! Lived my stay. The restaurant and bar staff were awesome until our last afternoon there- rude waitress/bartender. Not the best way to end an otherwise great weekend.Genuine Expedia guest review
"Location, location... and price!"
The best thing of this hotel is its location in the heart of Manhattan and very close to key subway (and PATH) lines. The service was very good, very attentive people, free water, coffee, tea and newspapers. Our family of 3 stayed for 15 days in the summer on 1 room, for a great rate. The street is noisy, but hey! it's NYC! What do you expect? The neighborhood […] is safe and full of delis and coffee joints. We did our laundry on a local laundromat, eat on close delis, and walk around at any time of the day, without any problems. There is a homeless shelter in the same block, so you will see some shabby characters around that block at some times of the day. But worry not, the block is safe and you and your family can go around to any time. Read moreGenuine Hotels.com guest review
"Great location in NYC at a reasonable price"
Room was small but clean. Close to all major attractions (around the corner from Empire State Building). Staff was helpful. Room was quiet.Genuine Hotels.com guest review
Lovely place and close to the everything. Nice staff.Genuine Hotels.com guest review
"business and pleasure"
I travel to NY at least 4 times a year. This time I went for the 4th of July. Loved it! The hotel is quiet. Make sure you dont stay in room 301, its next to an air conditioner unit. they were very nice and moved us to the 11th floor right away. I have never had any issues with this hotel. there is a whole foods a block for them to graba a quick bite. […] three metro stations near by. loved it! Read moreGenuine Hotels.com guest review
Room too small. We arrived at 3pm and the room was not avalible yet.Genuine Expedia guest review
"Easy to go around"
Good for the price,we did not know about parking.Genuine Hotels.com guest review
This room was clean, the staff was nice and the hotel was on a very quiet street in Chelsea. Walking distance to great attractions and great for families!Genuine Hotels.com guest review
"Dont Stay... Get a better Hotel for the same price"
Very bad and stinking rooms. No Friendly atmosphere in the front desk. They screwed up on my parking too.Genuine Hotels.com guest review
Very impressed and conveniently located to Penn station and the empire building.Genuine Expedia guest review
Stayed here one night and loved it. The hotel is minutes from Times Square, all types of food around the corner. All together a very nice hotel to stay at to visit New York City!!!Genuine Expedia guest review
"Location, Accommodating, Comfort and Convenience"
Fantastic! Friendly and helpful staff. Clean, comfortable rooms. Centrally located close to everything. We enjoyed it!Genuine Hotels.com guest review
This hotel is awesome! My friend and I stayed overnight for gay pride, and from the moment we walked in the staff was incredibly friendly and helpful. They even let us check in 2 hours early! Location is great, right near the Empire State Building and loads of bars and restaurants, and the Whole Foods a block away is super convenient. We did wish the […] bathroom was slightly nicer, but it was so much cleaner than other hotels I've stayed in that I can't really complain. The best part were the beds. They are superior!! Like sleeping on clouds made of angel wings. The only problem we really had was that the ice machine was in the basement! Not very accommodating seeing as we were on a high floor, just wish they had one located closer to the guests. But that's literally the only thing we didn't like, otherwise our stay was wonderful. Will definitely be staying here again! Read moreGenuine Hotels.com guest review
"Good bargain, nice area & comfy bed"
I went to New York City on June 27, 2014 to see a Broadway show with my teen daughters. We were very happy staying one night at Four Points by Sheraton Manhattan - Chelsea. the beds were very comfy. This hotel is closed to Penn station, subway stations, Whole Foods Market, and Eataly. The price was very good for the location and time, only $139 per […] night. The staff was friendly and helpful. Read moreGenuine Expedia guest review
"Small rooms, great location, friendly staff"
Stayed in a double room on the 21st floor weekend of June 26-29. Overall happy w/ the hotel. The first night the AC didn't quite keep up with the heat and I called first thing in the morning. By the time we returned in the evening it was repaired. The front desk staff was unfailingly friendly. The rooms were small (particularly with two double beds […] - one adult and two kids), but within the normal range for NYC rooms. Decor was modern. Lobby is small, with an outside bar area and one inside. Great location w/ easy access to several subway lines w/in a short walk, several great resturants. No problem with street noise on the high floor. Read moreGenuine Expedia guest review
"Clean & convenient"
The Sheraton was a great find. Room was small, but it had every convenience amazingly organized within reach. The room was very clean with comfortable beds, and wonderfully designed/decorated. The A/C really cooled us down. Loved the outside cafe. Friendly, attentive staff. Easy to get everywhere we wanted. A great value I would recommend to anyone […] . Read moreGenuine Hotels.com guest review
"nice quiet but convenient location"
walking distance to the Empire State building and Flat Iron building. Lots of places to eat and shop on nearby 8th ave. and free Wifi!!Genuine Hotels.com guest review
"Great location, good rates, wonderful service"
Loved this spot, can't wait to come back, great neighborhood and free beer and apps on Wednesdays! Great beer garden/bar out front which was perfect for the World Cup.Genuine Hotels.com guest review
The hotel staff was very good and responsive. The room was incredibly small and made the stay a bit uncomfortably. The location was very good and walking distance to many things....Madison Square Garden, 7 blocks to many sites including Empire State, 17 blocks to Times Square and well situated for transportation. Overall recommend it based on locat […] ion. Read moreGenuine Hotels.com guest review
"NewYork, New York!!"
The Four Points Sheraton, Chelsea is in a great location to explore and walk around Manhattan. The hotel is very clean and the rooms, while a little small (normal for a NYC hotel), are very comfortable. Most outstanding about this hotel is the friendly, efficient staff, from the front desk to the phone operators and housekeeping. It is a well managed […] hotel and our stay in NYC was that much more enjoyable from having stayed there. This will be our first choice hotel whenever we return to NYC! Read moreGenuine Hotels.com guest review
The hotel and staff overall was amazing. The room, in general was great, however the air conditioning was a bit of a struggle. It just didn't seem to be able to get cool. We turned it down to 62 and still ended up sweating in the middle of the night. Also, we called room service for bottles of water and they called back 5 minutes later to let us know […] that we'd have to go downstairs to the front desk for that. Read moreGenuine Hotels.com guest review
"Great Value and Great Service"
I had a last minute business trip and needed an inexpensive NYC hotel ASAP. The rate was great and the quality of the property, the amenities and the staff's great attitude was much more than I would have expected from a Sheraton. They treated me to a free drink because there was about a ten minute wait for my room and upgraded me because they had an […] unexpected avail. I felt like I had won the lottery :). Read moreGenuine Hotels.com guest review
I was shopping around on last minute discount prices, and was very pleased to find this hotel. Good location, very nice staff, very clean and comfortable room. I would definitely stay here again.Genuine Hotels.com guest review
"Very Helpful Staff"
Overall, my stay was positive and met expectations. I had reserved a city view room, but that was not available at check-in.The concierge comped us breakfast instead, which was great. All the staff was very helpful, and went out of their way to give us diresctions and find events.Genuine Hotels.com guest review
"Great hotel in NYC, very satisfied with our stay."
The hotel was clean, the rooms were small but comfortable, the staff was friendly. The location worked well for us. If you wait to reserve at the very last minute, you can get a great deal. No breakfast included. Would stay again!Genuine Hotels.com guest review
"Better in the past"
I stay at this hotel when ever I visit New York. I've always thought this was an outstanding hotel in every way. This time however, the service was not up to par and the room and hallways were not quite as clean as in the past. On check-in, the room was not ready on time and the front desk did not hand me the claim tickets for my luggage. Also no one […] told me that the key cards could not be placed next to credit cards or they would no longer work (really?). When I did not know about the luggage claim tickets or the key card problem other staff members were very condescending when I asked for help. Read moreGenuine Hotels.com guest review
Walking distance to Empire State Building and Central Park nice bar in hotelGenuine Expedia guest review
"Love me not"
Great hotel. Love everything about it. Will stay there again next time. My girlfriends love it too.Genuine Hotels.com guest review
"Great location. Close to Flatiron and Cheslea"
Everyone we encountered while we were there from the front desk manager to the bellhop upon leaving were very nice. If you walk out of the hotel, there are a couple of parking garages on the same block/same side of the hotel to your left. They do validate your parking for a cheaper rate. Enjoy your stay here!Genuine Hotels.com guest review
"Great deal esp with parking"
Great hotel - very clean and modern. The beer garden on the first floor looked like fun, but we didn't partake in that. The best part about this hotel was the parking - although our minivan was too large for their valet parking lot, they gave us the name of a lot a few blocks away that offered a discounted rate for 24 hrs parking. That's quite a bargain […] in NYC! Read moreGenuine Hotels.com guest review
"Easy walk to anywhere in the city"
The entire staff at the front desk was super friendly and quite helpful!!Genuine Hotels.com guest review
"Nice hotel, good value"
Courteous service at the desk. Small but clean room and bath. Would recommend for short term stays.Genuine Expedia guest review
"IZZY's service was the highlight of my stay"
I'm not from NYC so catching taxi cabs is not something I enjoy nor is it something I'm good at. The best part of my stay was meeting IZZY who works at the front desk. As I was departing the hotel, I told the front desk attendant that I needed a taxi. She told me to walk down the block as that was the best location to catch one. IZZY must have overheard […] the conversation because a few seconds later she told me that he would help me. IZZY was incredibly kind and gracious. He spent about 20 minutes helping me catch a taxi. I wasn't crazy about the hotel lobby, but I would stay there again because of IZZY'S high-level customer service. His disposition was the epitome of excellence. I hope you share these comments with him. He is a tremendous asset to your company and should be promoted to a management-level position. Read moreGenuine Hotels.com guest review
"Amazing customer service!"
Got in around 9:30am and asked if I could check in early. They weren't able to, but would call when they had a room available. I got a prompt call right before noon for my room. Frankly, I was really surprised to have even heard back. My room was just fine, very clean but it was a bit muggy and smelled like feet. I think it was all of the humidity outside. […] The carpet was extremely worn through the floor in front of the door. That was really the only draw back. The room itself was more spacious than a typical NY room, had a great view (Room 1047), and the bed was pure heaven! The shower was pretty divine as well. I had requested no down anything and they didn't have to be reminded about it as my room was set up perfectly. Read moreGenuine Expedia guest review
I loved the location! It was down the block from the Dollar pizza place which is very good! If ypur up to a quick bite and right next to a liqour store and transportation. Overall very clean and up to date hotel! I give it 3 thumbs upGenuine Expedia guest review
"central location great value"
brand new interior, clean room, great price and locationGenuine Hotels.com guest review
"VERY CLEAN AND NEW, WOULD STAY AGAIN"
Very clean and new, the room was bigger than the usual tiny NYC hotels around. Free water bottles. Location was not all that, but for my needs, it was fine.Genuine Hotels.com guest review
"Not experienced employees"
Booked 4 rooms and my employees were told they had no reservation.Genuine Expedia guest review
This hotel has the best bed & breakfast. And within walking distance to Time Square!Genuine Hotels.com guest review
"Good stay for location and pricing."
I would recommend this hotel. Great location and stay. Small space but still comfortable beds.Genuine Expedia guest review
No problems...staff was helpful. especially the staff in the bar.Genuine Expedia guest review
The hotel staff was excellant.Genuine Hotels.com guest review
"Overall a good place to stay."
The room is small but equipped with all the necessities except for tooth brush. It did get noisy in the middle of the night due to outside construction.Genuine Hotels.com guest review
"nice hotel.... needs some thins"
I had no time to stay at the hotel but it was OK.....Genuine Hotels.com guest review
"A nice hotel in a good location"
We had a great time. The hotel is very well located, the staff is very friendly and the room is nice and clean. We really had a wonderful time.Genuine Expedia guest review
"FIT - PERFECT FOR PARENTS"
THE STAFF WAS GREAT. FRIENDLY, EDUCATED, MADE GREAT RECOMMENDATIONS FOR FOOD.....Genuine Hotels.com guest review
"Practical & well located"
We spent 4 nights in starts of April. I was looking for Hotel in Manhattan in good condition, well located and affordable. So it was. In fact, two veda room, very small but possible. By night a little dark Street but without problem.Genuine Hotels.com guest review
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