"Perfect for a quick stay"
My family and I were looking for a convenient place to stay for just a night and it was perfect. Great location to many different activities and restaurants.Genuine Hotels.com guest review
"Reasonable hotel in Manhattan,"
Naughty but nice hotel because of noise ( roadwork near hotel ). The noise didn't get a good night's sleep.Genuine Expedia guest review
I was on my last stop of a baseball tour and enjoyed every bit of the hotel. The rooms were very clean. Beds comfortable and the hotel was only 2 blocks from the Subway line. Very convenient to get around.Genuine Hotels.com guest review
Perfect for a quick getaway.. Great staff. Accommodations were excellent. I would book it again .Genuine Hotels.com guest review
Enjoyable stay,one minor complaint woul be the terrible coffee in the room,but room was impeccable,view was ok on the street and backside of neighboring buildings. Would definitely recommend this hotel!Genuine Expedia guest review
"location was excellent....terrible room"
The room was exceptionally smaller than acceptable for an 4 star hotel in New York City. The air conditioning didn't work and it was an unbearably hot. When we went to get into bed and pulled the comforter down there was an dark LARGE brown stain on the comforter. I immediately called housekeeping and they came up to check it out, they than came back […] and changed our sheets. They didn't offer us to change rooms, or any sort of compensation. The next morning I asked to speak with an manager and they apologized and said because we were pre-paid we would have to contact expedia....I have never heard of such a thing. I would not recommend this property location. Read moreGenuine Expedia guest review
We came in for 1 night for business. Very good price. Staff was great. My room was clean and bed was very comfortable. My bathtub leaked in room 606 but the staff was quick help and gave me a free breakfast for my troubles. Breakfast was very good! Business center was great. All in all - a good place to stay and I will book there again.Genuine Hotels.com guest review
I won't stay again nor recommend. We got there and asked for valet and were told they don't valet SUVs. We have a RDX which is smaller than some sedans and nowhere does it state this, I get directed to their parking lot only to be told its full so now I have to go another four blocks and then I'm told the one I pulled into was NOT related to the hotel. […] Mind you I told the valet I was from this hotel and he confirmed. Once I checked out the next day then I was told it was the garage two buildings over which is of the same company. Now the room.....SUPER SMALL!!!!! There's like two feet between the beds and there's about two feet from bed to all surrounding walls. I requested two queens and for two doubles. Asked for fridge and they delivered one very fast but it was dirty inside and out. Read moreGenuine Hotels.com guest review
Good location.Genuine Hotels.com guest review
"Great value- great location, free wi-fi"
I book an hotel in NYC at least once a month, and have to admit I'm not the loyal type. I care for the hotel to be clean, and prefer the Chelsea area because it's a short walk from my train at Penn and from my stomping ground in village/LES. This is not the nicest hotel you will stay at, but is enough for a comfortable stay. Four points is located perfectly […] on 25th &7th, close to Penn and across the street from a Wholefoods for snacks. One big miss is that they don't have a mini bar/fridge in the room. The wi-fi is free, the rooms are small, but that's NYC. Bed was comfortable, bathroom was great, all was clean. Complimentary newspapers were a nice touch. More importantly though- I forgot behind my iPad and folder, and those were kept for me by the housekeeper. I'll be back. Read moreGenuine Hotels.com guest review
"Nice short stay"
Good overallGenuine Hotels.com guest review
This is a very clean hotel, very helpful staff and nice pub on lower level for night caps. Its a perfect location for business and FUN. Close to mid-town for business, then pop on down to Chelsea, Meat Packing and SOHO for night life. Its priced just right for NYC. Don't expect ultra luxury- (you don't want to pay for that anyway)Genuine Hotels.com guest review
We where not satisfied at all, the service was bad, we had to call 2 or 3 times every time we needed something, it took forever. We asked multiple times for more coffee and water but every day there was still just 2 packs of coffee and 2 bottles of water etc. For 3 people. We asked to get the room cleaned up while we where gone and it was not cleaned […] when we came back. It lacked in towels, and for more then half of our stay the room and hallway was stinking of marijuana. When we checked out Monday I was told I will be contacted by Jessica the General Manager for some kind of compensation and still to this date I have heard nothing from them. Very disappointing for an expensive Hotel like that. Read moreGenuine Hotels.com guest review
"Great hotel for NYC"
The hotel is very nice. It's about 2 blocks away from a Subway station, which made getting around easy. The rooms are small, but they were very clean, modern and extremely comfortable. The hotel has a bar/restaurant that had a good happy hour special. There are a lot of restaurants and shops on your way to the subway, and the neighborhood had a mix […] of residential and businesses, so it was quiet at night. I would definitely stay there again Read moreGenuine Hotels.com guest review
"A/C unit does not work properly!"
AC unit does not work properly. Room is warm all day. They triwd to fix it but they cluld not. Hotel provided a fan. This hotel IS NOT RECOMMENDED FOR SUMMERGenuine Expedia guest review
excellent, the staff excellentGenuine Hotels.com guest review
Staff very friendly and always available to answer any question.Genuine Hotels.com guest review
Liked it. Friendly staff, clean room, quiet neighborhood but not a creepy location, not right next to the metro station but only a block away from several metro lines, has a 24hr convenient store right around the corner, a whole foods market right across the street, a decent spanish seafood restaurant/bar only a block away.Genuine Hotels.com guest review
Nice small room. Noise wasn't bad from the street. Convienent to 7th and 6th avenues. Close metro subway access.Genuine Expedia guest review
"PERFECT FOR FIT PARENTS"
DONT USUALLY GO TO NYC TO EAT MEALS IN THE HOTEL, BUT THE BREAKFAST WAS HOME COOKED AND WE WATCHED A 7:45AM EPL SOCCER.....GREAT MEAL AND GREAT ATMOSPHERE...Genuine Hotels.com guest review
We were in town for a quick weekend trip. The room was tiny but clean and comfy. The neighborhood was charming and conveniently located without being congested. The staff were friendly and professional. We enjoyed our brief stay.Genuine Hotels.com guest review
Bed linens were great. Traveling with 3 women I felt the location wasn't the safest at night. There were many ruff looking pot smoking men right down the street that were out several nights. I won't book it again due to safety issues and the fact that the hotel wasnt anything special.Genuine Expedia guest review
"very pleased with our stay"
first off, Jennifer at the front desk was great...we extended our stay an extra night, and she upgraded us to another city view room, on the opposite side, so we got to see both views during our stay. everyone at the front desk was friendly and helpful. I was very nervous about an overnight stay in NYC, due to the bedbug stories.....but my fears were […] put to rest here, no bedbugs!!! Near the flatiron district, near madison square park and the shake shack!!!! We had a great time, Thanks, four points!! Read moreGenuine Hotels.com guest review
"Great boutique hotel excellently located."
Every member of the hotel staff is dedicated to customer service! Pleasant people in a great location, minutes from it all.Genuine Expedia guest review
"It was good"
The staff and sevice is excellent however the floor needed to be more properly cleanedGenuine Expedia guest review
Rooms very small but efficient. We were placed on second floor over bar canopy. Very noisy and inappropriate for kids. There for 2 nights so disappointed. Centrally located but construction all around somewhat sketchy area. Parking doesn't include a SUV ( small rav4) I had to park 3 blocks away. As the only driver with 3 kids very difficult.Genuine Hotels.com guest review
"Not a deal"
It was billed as a great discount but was not really that great.Genuine Hotels.com guest review
"Weekend stay experience"
We had a pleasant stay in this hotel, the front desk was helpful and courteous. Since we drove there our main concern was parking as well, it was helpful that they partnered up with a parking service nearby to get discounted rate (hotel was on 25th st. parking was on the 26th). One thing to point out though, the parking representative seems very impatient […] and rude. Upon arriving to the lot and asking a few question he sounds irritated for no reason. At first I thought maybe he had a bad day so whatever, but the next day when I was to pick up my car he still had the same attitude. Oh well, either way this hotel is recommended to anyone looking to visit NY. :) Read moreGenuine Hotels.com guest review
AwesomeGenuine Hotels.com guest review
Great location - close to subway stops and close enough to the theater district without all the noise.Genuine Expedia guest review
"Do not stay in this hotel!!"
Extremely rude staff. Room check in was suppose to be at 3pm but they did not give us our room till 5pm. Also did not apologize for the delay nor an explanation. Room service sucked and the view sucked too. Rooms are very small.Genuine Expedia guest review
It was nice vacation in new york. clean room. nice location. I got very exciting vacation in manhatten.Genuine Hotels.com guest review
"Excellent location.We will definitely return."
The hotel staff provided sterling service and our room was extremely comfortable and quiet. We loved the hotel! The location was fantastic and again, the staff was effortlessly helpful. Service like this that reminds you of what good service should feel like. I would definitely stay here again! Service is top-notch and you truly feel that the people […] are there for you, whatever you may need. Can't wait for our next stay at Four Points by Sheraton Chelsea Hotel. Read moreGenuine Hotels.com guest review
Very nice place. Area is central to everything. Safe surroundings. Staff is friendly & provides excellent service! Front desk women were incredibly helpful. Would highly recommend staying here.Genuine Hotels.com guest review
"Their price is going really steep from now and on"
Stay was good, clean room, comfortable and has everything you need. Cons: No flexability on late checkout (wanted to charge 1/2 day of stay for 3-4 hours!), and the price is going way too high nowadays!!Genuine Hotels.com guest review
"Away from Times Square"
Overall we had a great experience. The service was excellent - from the front desk to room service to the bar staff. It does have a restaurant/bar downstairs which was convenient for us. The location was good. We didn't have to deal with all the tourist crowdedness from Times Square. Subway was a few blocks from hotel which made it easy to get around. […] The only thing about our stay was the room size. The room was small and the bathroom allowed for only one person in there at a time. Read moreGenuine Hotels.com guest review
"Great hotel... and no crazy Times Square crowd!"
Staff friendly and helpful! Lived my stay. The restaurant and bar staff were awesome until our last afternoon there- rude waitress/bartender. Not the best way to end an otherwise great weekend.Genuine Expedia guest review
"Location, location... and price!"
The best thing of this hotel is its location in the heart of Manhattan and very close to key subway (and PATH) lines. The service was very good, very attentive people, free water, coffee, tea and newspapers. Our family of 3 stayed for 15 days in the summer on 1 room, for a great rate. The street is noisy, but hey! it's NYC! What do you expect? The neighborhood […] is safe and full of delis and coffee joints. We did our laundry on a local laundromat, eat on close delis, and walk around at any time of the day, without any problems. There is a homeless shelter in the same block, so you will see some shabby characters around that block at some times of the day. But worry not, the block is safe and you and your family can go around to any time. Read moreGenuine Hotels.com guest review
"Great location in NYC at a reasonable price"
Room was small but clean. Close to all major attractions (around the corner from Empire State Building). Staff was helpful. Room was quiet.Genuine Hotels.com guest review
Lovely place and close to the everything. Nice staff.Genuine Hotels.com guest review
"business and pleasure"
I travel to NY at least 4 times a year. This time I went for the 4th of July. Loved it! The hotel is quiet. Make sure you dont stay in room 301, its next to an air conditioner unit. they were very nice and moved us to the 11th floor right away. I have never had any issues with this hotel. there is a whole foods a block for them to graba a quick bite. […] three metro stations near by. loved it! Read moreGenuine Hotels.com guest review
Room too small. We arrived at 3pm and the room was not avalible yet.Genuine Expedia guest review
"Easy to go around"
Good for the price,we did not know about parking.Genuine Hotels.com guest review
This room was clean, the staff was nice and the hotel was on a very quiet street in Chelsea. Walking distance to great attractions and great for families!Genuine Hotels.com guest review
"Dont Stay... Get a better Hotel for the same price"
Very bad and stinking rooms. No Friendly atmosphere in the front desk. They screwed up on my parking too.Genuine Hotels.com guest review
Very impressed and conveniently located to Penn station and the empire building.Genuine Expedia guest review
Stayed here one night and loved it. The hotel is minutes from Times Square, all types of food around the corner. All together a very nice hotel to stay at to visit New York City!!!Genuine Expedia guest review
"Location, Accommodating, Comfort and Convenience"
Fantastic! Friendly and helpful staff. Clean, comfortable rooms. Centrally located close to everything. We enjoyed it!Genuine Hotels.com guest review
This hotel is awesome! My friend and I stayed overnight for gay pride, and from the moment we walked in the staff was incredibly friendly and helpful. They even let us check in 2 hours early! Location is great, right near the Empire State Building and loads of bars and restaurants, and the Whole Foods a block away is super convenient. We did wish the […] bathroom was slightly nicer, but it was so much cleaner than other hotels I've stayed in that I can't really complain. The best part were the beds. They are superior!! Like sleeping on clouds made of angel wings. The only problem we really had was that the ice machine was in the basement! Not very accommodating seeing as we were on a high floor, just wish they had one located closer to the guests. But that's literally the only thing we didn't like, otherwise our stay was wonderful. Will definitely be staying here again! Read moreGenuine Hotels.com guest review
"Good bargain, nice area & comfy bed"
I went to New York City on June 27, 2014 to see a Broadway show with my teen daughters. We were very happy staying one night at Four Points by Sheraton Manhattan - Chelsea. the beds were very comfy. This hotel is closed to Penn station, subway stations, Whole Foods Market, and Eataly. The price was very good for the location and time, only $139 per […] night. The staff was friendly and helpful. Read moreGenuine Expedia guest review
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
We are now watching this hotel on your travel dates
( - )