excellent, the staff excellentGenuine Hotels.com guest review
Staff very friendly and always available to answer any question.Genuine Hotels.com guest review
Liked it. Friendly staff, clean room, quiet neighborhood but not a creepy location, not right next to the metro station but only a block away from several metro lines, has a 24hr convenient store right around the corner, a whole foods market right across the street, a decent spanish seafood restaurant/bar only a block away.Genuine Hotels.com guest review
Nice small room. Noise wasn't bad from the street. Convienent to 7th and 6th avenues. Close metro subway access.Genuine Expedia guest review
"PERFECT FOR FIT PARENTS"
DONT USUALLY GO TO NYC TO EAT MEALS IN THE HOTEL, BUT THE BREAKFAST WAS HOME COOKED AND WE WATCHED A 7:45AM EPL SOCCER.....GREAT MEAL AND GREAT ATMOSPHERE...Genuine Hotels.com guest review
We were in town for a quick weekend trip. The room was tiny but clean and comfy. The neighborhood was charming and conveniently located without being congested. The staff were friendly and professional. We enjoyed our brief stay.Genuine Hotels.com guest review
Bed linens were great. Traveling with 3 women I felt the location wasn't the safest at night. There were many ruff looking pot smoking men right down the street that were out several nights. I won't book it again due to safety issues and the fact that the hotel wasnt anything special.Genuine Expedia guest review
"very pleased with our stay"
first off, Jennifer at the front desk was great...we extended our stay an extra night, and she upgraded us to another city view room, on the opposite side, so we got to see both views during our stay. everyone at the front desk was friendly and helpful. I was very nervous about an overnight stay in NYC, due to the bedbug stories.....but my fears were […] put to rest here, no bedbugs!!! Near the flatiron district, near madison square park and the shake shack!!!! We had a great time, Thanks, four points!! Read moreGenuine Hotels.com guest review
"Great boutique hotel excellently located."
Every member of the hotel staff is dedicated to customer service! Pleasant people in a great location, minutes from it all.Genuine Expedia guest review
"It was good"
The staff and sevice is excellent however the floor needed to be more properly cleanedGenuine Expedia guest review
Rooms very small but efficient. We were placed on second floor over bar canopy. Very noisy and inappropriate for kids. There for 2 nights so disappointed. Centrally located but construction all around somewhat sketchy area. Parking doesn't include a SUV ( small rav4) I had to park 3 blocks away. As the only driver with 3 kids very difficult.Genuine Hotels.com guest review
"Not a deal"
It was billed as a great discount but was not really that great.Genuine Hotels.com guest review
"Weekend stay experience"
We had a pleasant stay in this hotel, the front desk was helpful and courteous. Since we drove there our main concern was parking as well, it was helpful that they partnered up with a parking service nearby to get discounted rate (hotel was on 25th st. parking was on the 26th). One thing to point out though, the parking representative seems very impatient […] and rude. Upon arriving to the lot and asking a few question he sounds irritated for no reason. At first I thought maybe he had a bad day so whatever, but the next day when I was to pick up my car he still had the same attitude. Oh well, either way this hotel is recommended to anyone looking to visit NY. :) Read moreGenuine Hotels.com guest review
AwesomeGenuine Hotels.com guest review
Great location - close to subway stops and close enough to the theater district without all the noise.Genuine Expedia guest review
"Do not stay in this hotel!!"
Extremely rude staff. Room check in was suppose to be at 3pm but they did not give us our room till 5pm. Also did not apologize for the delay nor an explanation. Room service sucked and the view sucked too. Rooms are very small.Genuine Expedia guest review
It was nice vacation in new york. clean room. nice location. I got very exciting vacation in manhatten.Genuine Hotels.com guest review
"Excellent location.We will definitely return."
The hotel staff provided sterling service and our room was extremely comfortable and quiet. We loved the hotel! The location was fantastic and again, the staff was effortlessly helpful. Service like this that reminds you of what good service should feel like. I would definitely stay here again! Service is top-notch and you truly feel that the people […] are there for you, whatever you may need. Can't wait for our next stay at Four Points by Sheraton Chelsea Hotel. Read moreGenuine Hotels.com guest review
Very nice place. Area is central to everything. Safe surroundings. Staff is friendly & provides excellent service! Front desk women were incredibly helpful. Would highly recommend staying here.Genuine Hotels.com guest review
"Their price is going really steep from now and on"
Stay was good, clean room, comfortable and has everything you need. Cons: No flexability on late checkout (wanted to charge 1/2 day of stay for 3-4 hours!), and the price is going way too high nowadays!!Genuine Hotels.com guest review
"Away from Times Square"
Overall we had a great experience. The service was excellent - from the front desk to room service to the bar staff. It does have a restaurant/bar downstairs which was convenient for us. The location was good. We didn't have to deal with all the tourist crowdedness from Times Square. Subway was a few blocks from hotel which made it easy to get around. […] The only thing about our stay was the room size. The room was small and the bathroom allowed for only one person in there at a time. Read moreGenuine Hotels.com guest review
"Great hotel... and no crazy Times Square crowd!"
Staff friendly and helpful! Lived my stay. The restaurant and bar staff were awesome until our last afternoon there- rude waitress/bartender. Not the best way to end an otherwise great weekend.Genuine Expedia guest review
"Location, location... and price!"
The best thing of this hotel is its location in the heart of Manhattan and very close to key subway (and PATH) lines. The service was very good, very attentive people, free water, coffee, tea and newspapers. Our family of 3 stayed for 15 days in the summer on 1 room, for a great rate. The street is noisy, but hey! it's NYC! What do you expect? The neighborhood […] is safe and full of delis and coffee joints. We did our laundry on a local laundromat, eat on close delis, and walk around at any time of the day, without any problems. There is a homeless shelter in the same block, so you will see some shabby characters around that block at some times of the day. But worry not, the block is safe and you and your family can go around to any time. Read moreGenuine Hotels.com guest review
"Great location in NYC at a reasonable price"
Room was small but clean. Close to all major attractions (around the corner from Empire State Building). Staff was helpful. Room was quiet.Genuine Hotels.com guest review
Lovely place and close to the everything. Nice staff.Genuine Hotels.com guest review
"business and pleasure"
I travel to NY at least 4 times a year. This time I went for the 4th of July. Loved it! The hotel is quiet. Make sure you dont stay in room 301, its next to an air conditioner unit. they were very nice and moved us to the 11th floor right away. I have never had any issues with this hotel. there is a whole foods a block for them to graba a quick bite. […] three metro stations near by. loved it! Read moreGenuine Hotels.com guest review
Room too small. We arrived at 3pm and the room was not avalible yet.Genuine Expedia guest review
"Easy to go around"
Good for the price,we did not know about parking.Genuine Hotels.com guest review
This room was clean, the staff was nice and the hotel was on a very quiet street in Chelsea. Walking distance to great attractions and great for families!Genuine Hotels.com guest review
"Dont Stay... Get a better Hotel for the same price"
Very bad and stinking rooms. No Friendly atmosphere in the front desk. They screwed up on my parking too.Genuine Hotels.com guest review
Very impressed and conveniently located to Penn station and the empire building.Genuine Expedia guest review
Stayed here one night and loved it. The hotel is minutes from Times Square, all types of food around the corner. All together a very nice hotel to stay at to visit New York City!!!Genuine Expedia guest review
"Location, Accommodating, Comfort and Convenience"
Fantastic! Friendly and helpful staff. Clean, comfortable rooms. Centrally located close to everything. We enjoyed it!Genuine Hotels.com guest review
This hotel is awesome! My friend and I stayed overnight for gay pride, and from the moment we walked in the staff was incredibly friendly and helpful. They even let us check in 2 hours early! Location is great, right near the Empire State Building and loads of bars and restaurants, and the Whole Foods a block away is super convenient. We did wish the […] bathroom was slightly nicer, but it was so much cleaner than other hotels I've stayed in that I can't really complain. The best part were the beds. They are superior!! Like sleeping on clouds made of angel wings. The only problem we really had was that the ice machine was in the basement! Not very accommodating seeing as we were on a high floor, just wish they had one located closer to the guests. But that's literally the only thing we didn't like, otherwise our stay was wonderful. Will definitely be staying here again! Read moreGenuine Hotels.com guest review
"Good bargain, nice area & comfy bed"
I went to New York City on June 27, 2014 to see a Broadway show with my teen daughters. We were very happy staying one night at Four Points by Sheraton Manhattan - Chelsea. the beds were very comfy. This hotel is closed to Penn station, subway stations, Whole Foods Market, and Eataly. The price was very good for the location and time, only $139 per […] night. The staff was friendly and helpful. Read moreGenuine Expedia guest review
"Small rooms, great location, friendly staff"
Stayed in a double room on the 21st floor weekend of June 26-29. Overall happy w/ the hotel. The first night the AC didn't quite keep up with the heat and I called first thing in the morning. By the time we returned in the evening it was repaired. The front desk staff was unfailingly friendly. The rooms were small (particularly with two double beds […] - one adult and two kids), but within the normal range for NYC rooms. Decor was modern. Lobby is small, with an outside bar area and one inside. Great location w/ easy access to several subway lines w/in a short walk, several great resturants. No problem with street noise on the high floor. Read moreGenuine Expedia guest review
"Clean & convenient"
The Sheraton was a great find. Room was small, but it had every convenience amazingly organized within reach. The room was very clean with comfortable beds, and wonderfully designed/decorated. The A/C really cooled us down. Loved the outside cafe. Friendly, attentive staff. Easy to get everywhere we wanted. A great value I would recommend to anyone […] . Read moreGenuine Hotels.com guest review
"nice quiet but convenient location"
walking distance to the Empire State building and Flat Iron building. Lots of places to eat and shop on nearby 8th ave. and free Wifi!!Genuine Hotels.com guest review
"Great location, good rates, wonderful service"
Loved this spot, can't wait to come back, great neighborhood and free beer and apps on Wednesdays! Great beer garden/bar out front which was perfect for the World Cup.Genuine Hotels.com guest review
The hotel staff was very good and responsive. The room was incredibly small and made the stay a bit uncomfortably. The location was very good and walking distance to many things....Madison Square Garden, 7 blocks to many sites including Empire State, 17 blocks to Times Square and well situated for transportation. Overall recommend it based on locat […] ion. Read moreGenuine Hotels.com guest review
"NewYork, New York!!"
The Four Points Sheraton, Chelsea is in a great location to explore and walk around Manhattan. The hotel is very clean and the rooms, while a little small (normal for a NYC hotel), are very comfortable. Most outstanding about this hotel is the friendly, efficient staff, from the front desk to the phone operators and housekeeping. It is a well managed […] hotel and our stay in NYC was that much more enjoyable from having stayed there. This will be our first choice hotel whenever we return to NYC! Read moreGenuine Hotels.com guest review
The hotel and staff overall was amazing. The room, in general was great, however the air conditioning was a bit of a struggle. It just didn't seem to be able to get cool. We turned it down to 62 and still ended up sweating in the middle of the night. Also, we called room service for bottles of water and they called back 5 minutes later to let us know […] that we'd have to go downstairs to the front desk for that. Read moreGenuine Hotels.com guest review
"Great Value and Great Service"
I had a last minute business trip and needed an inexpensive NYC hotel ASAP. The rate was great and the quality of the property, the amenities and the staff's great attitude was much more than I would have expected from a Sheraton. They treated me to a free drink because there was about a ten minute wait for my room and upgraded me because they had an […] unexpected avail. I felt like I had won the lottery :). Read moreGenuine Hotels.com guest review
I was shopping around on last minute discount prices, and was very pleased to find this hotel. Good location, very nice staff, very clean and comfortable room. I would definitely stay here again.Genuine Hotels.com guest review
"Very Helpful Staff"
Overall, my stay was positive and met expectations. I had reserved a city view room, but that was not available at check-in.The concierge comped us breakfast instead, which was great. All the staff was very helpful, and went out of their way to give us diresctions and find events.Genuine Hotels.com guest review
"Great hotel in NYC, very satisfied with our stay."
The hotel was clean, the rooms were small but comfortable, the staff was friendly. The location worked well for us. If you wait to reserve at the very last minute, you can get a great deal. No breakfast included. Would stay again!Genuine Hotels.com guest review
"Better in the past"
I stay at this hotel when ever I visit New York. I've always thought this was an outstanding hotel in every way. This time however, the service was not up to par and the room and hallways were not quite as clean as in the past. On check-in, the room was not ready on time and the front desk did not hand me the claim tickets for my luggage. Also no one […] told me that the key cards could not be placed next to credit cards or they would no longer work (really?). When I did not know about the luggage claim tickets or the key card problem other staff members were very condescending when I asked for help. Read moreGenuine Hotels.com guest review
Walking distance to Empire State Building and Central Park nice bar in hotelGenuine Expedia guest review
"Love me not"
Great hotel. Love everything about it. Will stay there again next time. My girlfriends love it too.Genuine Hotels.com guest review
"Great location. Close to Flatiron and Cheslea"
Everyone we encountered while we were there from the front desk manager to the bellhop upon leaving were very nice. If you walk out of the hotel, there are a couple of parking garages on the same block/same side of the hotel to your left. They do validate your parking for a cheaper rate. Enjoy your stay here!Genuine Hotels.com guest review
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
We are now watching this hotel on your travel dates
( - )