All hotels in Honolulu, Hawaii, United States of America
1 room, 2 adults
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2161 Kalia Rd, Honolulu, HI, 96815, United States of America, ‏‎800-491-6126
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4.0 / 5Excellent

Score breakdown (from 277 reviews)

Average rating for:

  • Cleanliness
    4.0
  • Service
    3.8
  • Comfort
    4.1
  • Condition
    3.6
  • Neighborhood
    4.6
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3.0 / 5Good
"Staff was great"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Could've stayed somewhere else and had more amenities. The staff and room were great, but that was it.. Had to leave the hotel just to get food..
Genuine Hotels.com guest review
3 night business trip Aug 27, 2014
KAR
US
3.0 / 5Good
"Funky, but close to the beach."
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    -
Wifi didn't work at first, the room is old fashioned and funky, no basic things like sugar, salt and pepper. Bring your own! Hotel added a cleaning fee on top of all the money I had already paid expedia for fees and taxes. Wasn't told of this upon checkin. Parking is 25 a day, which really adds up.
Genuine Expedia guest review
Other trip Jul 22, 2014
newlyweds
US
3.0 / 5Good
"Excellent Location"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    5.0
View from room is great and location is excellent it is on the beach. Staff very friendly, great to have a washer and dryer in room. Bed is not comfortable and need to be changed.
Genuine Hotels.com guest review
6 night trip Jan 17, 2014
A Traveler
US
5.0 / 5Outstanding
"Nice Place"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    1.0
Really have no qualms with the hotel other than signage to let you know where they are and to direct you where to park. Isaac, the front desk attendant, was great. Room was nice, location is good. We did not like Waikiki Beach however, it was too busy for us, reminded us of Vegas a little. If that's your thing this hotel is a nice stay though.
Genuine Hotels.com guest review
2 night romance trip Dec 29, 2013
A Traveler
US
4.0 / 5Excellent
"Very nice hotel. On the beach"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Hotel on the beach . Staff very nice and helpful when ask question.right beside military Museum with park in back . Has a nice path way on the beach that runs along the other hotels . You can watch the fireworks on Friday night (Hilton )on the beach or from your room say about 3rd fl up. This area has nice shopping and restraunt .
Genuine Expedia guest review
Other trip Dec 8, 2013
John T
US
5.0 / 5Outstanding
"Gem in Waikiki"
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    5.0
  • Condition
    3.0
  • Neighborhood
    5.0
Great location on Waikiki beach and can walk to all of the Waikiki shopping.
Genuine Hotels.com guest review
2 night family trip Dec 1, 2013
George
US
5.0 / 5Outstanding
"stunning views"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
we had fantastic ocean views from our room/private lanai. close to shopping and restaurants. Steak Shack right on the beach had great food, large portions, low prices. A must try!
Genuine Hotels.com guest review
8 night romance trip Nov 12, 2013
Mark/Cari
US
3.0 / 5Good
"On the beach and close to shopping and restuarants"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    2.0
  • Condition
    3.0
  • Neighborhood
    -
The hotel staff was extremely nice and helpful. We were not aware of the parking garage charge of $25 per day before our arrival, but this is apparently the norm. The room was a little disappointing as we had requested and stressed the need for a separate bedroom. The apartment was actually one large room with a sliding divider for the bedroom. The kitchen offered only the bare basics. We had to purchased seasonings to cook with which were left behind for the next guests, but I doubt they were left in the room. We have stayed in many condos including ones on Maui and Kauai and were always provided at the minimum salt, pepper, and olive oil. The property does not provide chairs on the beach for guests. Chair rentals (2) with an umbrella are approximately $40 per day + tax. It is actually more cost efficient to purchase a couple of chairs and an umbrella and sell them to new arrivals when you depart. If you desire a pool, this is not the place to stay. We had a wonderful time, but we would stay at a different location upon our return.
Genuine Expedia guest review
Other trip Oct 31, 2013
Jency
US
5.0 / 5Outstanding
"Nice location"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Room was ready on time, front desk personnel were very friendly. Check-in was done very efficiently.All questions were answered and were given good recommendations. Front desk employee Rose was very good and helpfull in all respects.Accomidateing
Genuine Expedia guest review
Other trip Oct 29, 2013
Richard
US
4.0 / 5Excellent
"Great condominium"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Great place to stay. The condos are ilocated right on the beach within walking distance of many places to shop, eat, and take in the beautiful sites. Very well equipped.
Genuine Expedia guest review
Other trip Oct 14, 2013
Brenda
US
3.0 / 5Good
"Great Views"
  • Cleanliness
    2.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
The best thing I can say about this hotel is that it's on the beach and has great views. That said, parking is a bear. The pillows are like bricks. We actually went to Walmart and bought a couple of cheap pillows, which were better than the ones provided by the hotel. The maid service is virtually non-existent. They make the bed and that's about it. There were days when we'd get no clean towels or toilet paper (we had to use the box of Kleenex...I suppose I should be thankful that was there).
Genuine Expedia guest review
Response by Castle Waikiki Shore
Aloha, Thank you for taking the time to write a response. We do have great views and are located beach front. I will follow up on our housekeeping services as we do include daily maid service in all our Castle Waikiki Shore units and replenish towels and all paper products. I will also look into the pillows. Thank you for bringing it to our attention. We look forward to welcoming you back to the Castle Waikiki Shore. Mahalo, General Manager
Other trip Oct 12, 2013
Sandy
US
5.0 / 5Outstanding
"Condo on Waikiki Beach"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
I really liked having a small but fully equipped kitchen and a washer/dryer. There was even a blender and a toaster. Otherwise there's not much comfort amenities in the room (like a couch/lounger) or in the building (no gym or bar) but it's a great base of operation to go do stuff out of. There's a karaoke bar next door. I pretty much walked all of the Waikiki area and walked the entire length of the beach several times and found that there are sea walls to walk on at the hotels where there is no beach in front of. I was not sure if I could before the trip from looking at Google Maps satellite. Mainly surfed at Kuhio beach ($15 to rent 11 foot board 1st hour then $5/hour after) and swam off the beach at the hotel and had a great time. Found some deals for scuba and massage in Honolulu through Groupon before the trip which were great.
Genuine Expedia guest review
Other trip Oct 4, 2013
Jeff
US
5.0 / 5Outstanding
"Very clean"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Full kitchen in our studio, huge plus. We ate breakfast in and a few dinners. Grocery store within easy walking. They do charge $25 a day for parking so we just walked everywhere vs. renting a car. Staff was awesome and helpful. Speedy Shuttle dropped off and picked right at hotel from airport. You can arrange right when you land, no need to reserve.
Genuine Expedia guest review
Other trip Sep 29, 2013
dave
US
4.0 / 5Excellent
"Awesome Waikiki Beach location!!"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
Loved the room, great rate, will stay again! :)
Genuine Hotels.com guest review
3 night romance trip Sep 5, 2013
A Traveler
US
2.0 / 5Fair
"Beachfront location - great location"
  • Cleanliness
    3.0
  • Service
    1.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
The cleaning service was awful. They would not replace the bathroom necessaties and even after us requesting them for a second time.
Genuine Expedia guest review
Other trip Aug 18, 2013
Malena
US
4.0 / 5Excellent
"Comfortable condo next to the beach"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Amenities nearby. Nice kitchen to do meals. Great view. Nice staff and very helpful. Would go again.
Genuine Expedia guest review
Other trip Aug 3, 2013
Susan
US
4.0 / 5Excellent
"Guest for a Wedding"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
The hotel was really nice! It was everything that I needed since I was only going to stay for 5 days in Waikiki.
Genuine Expedia guest review
Other trip Jul 17, 2013
A Traveler
US
4.0 / 5Excellent
"Nice Condo on the Beach"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
The Waikiki Shore resort is right on the beach. It is convenient to step outside of the building and be on the beach. When you return from the beach it is nice to enter through the locked gate and immediately wash the sand off your feet in the foot shower provided inside the gate. The view of the adjacent park and beach are great. The ocean breeze is refreshing. Every restaurant and store is conveniently nearby.
Genuine Expedia guest review
Other trip Jul 5, 2013
A Traveler
US
5.0 / 5Outstanding
"Awesome view and great room."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
I was given this trip as a gift for my 30th birthday. Castle Waikiki allowed friends to make arrangements to send cards and gifts to my room, and although my family had just asked for an ocean view room, when I arrived I was given a penthouse room with an amazing view. The room was fabulous and the view was magnificent! I would stay at Castle Waikiki again.
Genuine Expedia guest review
Other trip Jul 2, 2013
Birthday Boy
US
4.0 / 5Excellent
"Great location, great room, great view!"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
This was our first trip to Hawaii and we didn't really know what to expect but liked the options the condo offered. While the facility is a little older it was very comfortable. The facility felt very safe and secure. We stayed in a studio and found it to be a little small, but you really aren't in the room that much. The view from the lanai was awesome...exactly how it looked in the online pictures. It was a little noisy because it is right on the bus route and there is a lot of traffic in that area. The short walk to the beach, restaurants and stores was nice. All in all we enjoyed our stay at Castle Waikiki Shore.
Genuine Expedia guest review
Other trip Jun 26, 2013
Kellee
US
2.0 / 5Fair
"Not worth the price"
  • Cleanliness
    1.0
  • Service
    3.0
  • Comfort
    2.0
  • Condition
    1.0
  • Neighborhood
    -
The location of the hotel is great, it is right on the beach and close to great shopping and restaurants. The rooms do have a full, but small, kitchen and a washer and dryer. We did not need the kitchen, but we did use the washer and dryer and appreciated having the facilities. Our biggest complaint was that the room was not very clean. The top of the toilet seat had urine stains on it when we checked in, the bath mat had dirty feet marks on it, and the room just was not very clean. The blinds across the window and glass sliding door to the balcony did not work properly and there was no way to keep light out of the room or to have any privacy.
Genuine Expedia guest review
Other trip Jun 25, 2013
Randy
US
3.0 / 5Good
"needs some updating"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    -
Let me first say this place has one of the best locations in all of Waikiki. It is right on the beach and next to a park. It is also nice to have the full kitchen. After that, this place is a little lacking in several areas. The room was clean but very old and it showed. The bed on the pull out couch was so old and saggy, my kids preferred to sleep on the floor. The door to the balcony, which had a great view, would barely move. If you want a condo on the beach in Waikiki, this is one of you few choices, just don't expect too much.
Genuine Expedia guest review
Response by Castle Waikiki Shore
Aloha, We at the Castle Waikiki Shore appreciate you taking the time to write your comments and thank you for recommending the Waikiki Shore. Many units are updating the beds and living room furniture which includes the sofa bed. We look forward to your return at the Castle Waikiki Shore.
Other trip Jun 12, 2013
Michelle
US
4.0 / 5Excellent
"Right on the beach!"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
We loved being able to walk out of the hotel and be on the beach. We were also only a block away from the main shopping area of Waikiki, so this was a very convenient location for what we wanted to do: relax and play.
Genuine Expedia guest review
Other trip Jun 11, 2013
Alexis
US
3.0 / 5Good
"just ok"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    -
no pool or spa. for price we paid you would think they would have some. no bar
Genuine Expedia guest review
Other trip Jun 9, 2013
A Traveler
US
4.0 / 5Excellent
"Family Hotel"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
we we booked the hotel stated we were able to use the Outrigger Reef hotel next doors pool and hot tub. Was disappointed to find out this was not so. Traveled with a group of 7 people. A few disappointed travelers.
Genuine Expedia guest review
Other trip Jun 4, 2013
A Traveler
US
4.0 / 5Excellent
"Great place to stay."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
The hotel was clean, and quiet. Beautiful view. Staff was very helpful and curious.
Genuine Expedia guest review
Response by Castle Waikiki Shore
Aloha Valued Guest: Thank you for your kind words. The Waikiki Shore is a peaceful location right on Waikiki beach and just minutes from many shops and restaurants. Mahalo, General Manager
Other trip Jun 4, 2013
Patti
US
4.0 / 5Excellent
"Comfortable hotel right near the beach."
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
We were pleasantly surprised when we arrived at Castle Waikiki Shore. The staff was friendly and helpful. Our room was cheerful, clean and had all the necessities. The view from our balcony was spectacular and the location of the hotel was perfect. Close to shops, beach right outside the door, and many restaurants close by. We would return.
Genuine Expedia guest review
Response by Castle Waikiki Shore
Aloha, We appreciate your kind comments about the staff and cleanliness of the unit. The Castle Waikiki Shore is located close to many shops and restaurants and surrounded with many great views. We look forward to welcoming you back to the Castle Waikiki Shore. Mahalo!
Other trip May 14, 2013
Bev
US
3.0 / 5Good
"rocky beach"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
Have to pay for parking and is not that easy to get in and out of parking garage.No one at frontdesk early in the morning. Nice location close to beach and shopping. Public beach is very rocky once you get into the water.
Genuine Expedia guest review
Other trip May 2, 2013
Sue
US
4.0 / 5Excellent
"Good hotel with kitchen and convenient location."
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Very nice location---right on beach and next to a beautiful park and museum. Hotel/condo building is older and doesn't have "high end" features in the rooms, but comfortable and convenient to everything in Waikiki.
Genuine Expedia guest review
Other trip Apr 30, 2013
Ruth
US
5.0 / 5Outstanding
"Best view in Waikiki"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
The best view in Waikiki! Nestled next to the Fort Derussy park, there are no rooms who's lanai faces another hotel, a huge issue in the rest of Waikiki. Clear view of the ocean, beach, park and Friday night fireworks!!
Genuine Expedia guest review
Other trip Apr 15, 2013
Andre
US
3.0 / 5Good
"cws stay"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
paying $25 per night for parking is a joke. very disappointed with that. probably would not stay there again because of that. mattress was mediocre. seems like higher floor rooms are more nice, possibly because of remodeling starting at the top and working down. great views of the beach and park. close to everything. for us it was closer to a four than three in rating.
Genuine Expedia guest review
Other trip Apr 5, 2013
A Traveler
US
4.0 / 5Excellent
"Wonderful view."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
I had read postings and was a bit apprehensive of what to expect. It's an older hotel but our room was nice and well kept. The oven didn't work right but the stove top was fine. We requested a mattress cushion for the sofa bed and they brought one in. The view....was great! Watched the sunset from our balcony and also the Friday night fireworks. (We were in room 812). We did ask for a room higher up and towards the ocean. You can hear the traffic in the morning from the street but then we did sleep with the patio doors completely opened, and we could hear the ocean just fine. The staff was friendly and helpful. The one thing I did not like was the water was turned off from our floor and on the day we were leaving....we had to use the next door hotels (Outrigger Reef) restrooms.
Genuine Expedia guest review
Other trip Mar 7, 2013
Diane
US
5.0 / 5Outstanding
"Right on the beach."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
Perfect for a beach vacation. Everything you need is in your room.
Genuine Expedia guest review
Response by Castle Waikiki Shore
Aloha, Mahalo (Thank you) for your kind words and recommendations. Along with being a beachfront property, all rooms are set up as a fully furnished apartment. We look forward to welcoming you back at the Castle Waikiki Shore. Mahalo!
Other trip Feb 14, 2013
A Traveler
US
3.0 / 5Good
"As close to a budget hotel as Wakiki gets."
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
We had 2 nights in Honolulu on our way to Australia. We didn't rent a car and time was short so we opted for Waikiki where the prices are high. The Waikiki Shore (no one seems to know it as the Castle Waikiki Shore) seemed to offer the best value. It is an older condo hotel, with an efficiency kitchen, enough to have light meals. We had a studio, the cheapest, so the fridge was in the bedroom and very noisy. We unplugged it for the second night. The AC unit was equally noisy. We could step outside onto the beach with no roads to cross, and it is right next to the DeRussy park and Army museum. Street noise is loud here.
Genuine Expedia guest review
Other trip Feb 5, 2013
Anne
US
3.0 / 5Good
"Nice ocean view was at the room!"
  • Cleanliness
    4.0
  • Service
    2.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    -
We were really worried about the fence of a passage, because it looked so poor.
Genuine Expedia guest review
Other trip Dec 30, 2012
Tosh
US
3.0 / 5Good
"not that great considering the price paid"
  • Cleanliness
    2.0
  • Service
    3.0
  • Comfort
    2.0
  • Condition
    3.0
  • Neighborhood
    -
The mattress sofa in the room is in poor quality. You can feel the springs of the matress and couldn't sleep on top of it. There are additional $25 /night parking charge.
Genuine Expedia guest review
Other trip Dec 27, 2012
A Traveler
US
4.0 / 5Excellent
"Average quality for Waikiki"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
Over all this is an OK place to stay for the price. I realize most places charge for parking, but the spaces are barely big enough to park a compact car for $25 a day. They want you to pay for your daily coffee packet and detergent. There is NO Wifi available as stated. The elevator was stuck on more than one occasion. The street noise is a big issue til about 10 or 11 at night and starts up by 6am.
Genuine Expedia guest review
Other trip Dec 24, 2012
A Traveler
US
4.0 / 5Excellent
"not perfect"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
location is perfect and enjoy ocean view,but mattress is too soft and a kind of old.Parking is very narrow and expensive $25 each day.Anyway,you could try ,because of the price is reasonable.
Genuine Expedia guest review
Other trip Nov 29, 2012
A Traveler
US
3.0 / 5Good
"Good hotel for families with small kids"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    -
The overall experience is OK. + point: The location is very good, walking distance to shopping mall, restaurant. The housekeeper is very helpful. - points: The beach in front of hotel is always crowded. The furniture is outdated and the carpet is dirty.
Genuine Expedia guest review
Other trip Nov 29, 2012
A Traveler
US
5.0 / 5Outstanding
"Right on the beach, but not in a crowded spot."
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Loved our view of the ocean and the park area. Close to the International Market Place. Rates were reasonable for a lovely balcony suite! (full kitchen, & a laundry area). Very clean and staff were very helpful. The hotel was small, but right next to other larger hotels that had restaurants and shops. Easy location for shuttles, bus, etc.
Genuine Hotels.com guest review
4 night trip Oct 9, 2012
Lynda
US
5.0 / 5Outstanding
"Wonderful Place To Relax and Truly Enjoy Hawaii"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
My boyfriend and I have travel to Oahu once a year for several years and we always stay at the Castle on Waikiki Beach. We especially like that two of front desk attendants have been there since our first stay at the Castle. One of the attendants, Isaac, ALWAYS recognizes us and that makes us feel special. It is apparent that Isaac enjoys and takes great pride in his job as he always bends over backwards to meet our every request. He is pleasant and good natured and we look forward to seeing him every year. Our room is always clean and quiet. Since Fort Derussy is adjacent to The Castle, almost every room has an unobstructed view from the lanai. I think that every room has a washer/dryer and a kitchen area. It is a privilege to have these amenities. The hotel staff is pleasant and accommodating. We like that The Castle doesn't feel like your typical, noisy, crowded resort. The Castle is a place to relax and enjoy the peacefulness of Hawaii.
Genuine Expedia guest review
Other trip Oct 21, 2012
Marci
US
4.0 / 5Excellent
"Review after staying this hotel."
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
This hotel location is exellent. You can easly get to Waikiki beach. And ti is very convienient to use all gadget. But there is no swimming pool.
Genuine Expedia guest review
Other trip Oct 11, 2012
A Traveler
US
2.0 / 5Fair
"Very disappointing"
  • Cleanliness
    2.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    -
I will start with the pros. This hotel/condo is conveniently located on the beach and within walking distance to many restaurants and shops. Our Ocean View Deluxe Kitchenette room had a beautiful view of the ocean. They do not have a pool, but we spent most of our time on the beach anyway, so the pool didn't matter to us. The staff was friendly and they have a concierge in the lobby. Now for the cons. I was extremely dissappointed with the overall appearance and cleanliness of our room #614. The appliances were outdated, the furniture was all scratched up and it looked as if they haven't dusted in months. The shower door really needs a good cleaning and the shower head looked disgusting. We noticed some black spots on the shower ceiling which I thought was mold, but my husband took a wash cloth and wiped it off. Apparently it was just dirt which the cleaning service never bothered to wipe off. The only modern upgrade in the room was the flat screen TV. I did like the fact that they offered free internet service, that was a plus, however, they do not have WiFi, You have to plug your laptop into the modem. This place would be really nice if they would just do a few upgrades and get a better cleaning service. But with the condition it is in now I would definitely not go back nor would I recommend this place to anyone else.
Genuine Expedia guest review
Other trip Oct 2, 2012
Karen
US
4.0 / 5Excellent
"Great place to stay with adult children"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
This hotel has a great location! It is fantastic to be right on the beach. The room is clean and comfortable with a great view of the ocean and the city. Parking can be difficult, but you don't need a car in the city. We enjoyed our stay and would return with our family.
Genuine Expedia guest review
Other trip Aug 27, 2012
A Traveler
US
3.0 / 5Good
"Good location. No night concierge."
  • Cleanliness
    4.0
  • Service
    2.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    -
Close to everything, to Ala Moana Shopping and to the tourist bus terminal. Next to Army Museum, good restaurants, trendy hotels, tour operators. View of beach and the skyscrapers. Superb feeling of relaxation sitting on the balcony at night. Poor upkeep - telephone, ceiling fan etc. not working on the first day; did not supply bath towels on the last night. No 24hr front desk - no receptionist on duty when we needed help around 11:30pm.
Genuine Expedia guest review
Other trip Aug 26, 2012
Jean
US
4.0 / 5Excellent
"Waikiki"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
This would be a great place to stay mid vacation or at the end of a vacation when you want to relax more and stay in. It had a kichen to cook in, but we didnt use it bc we wanted to go try other food, but we did make coffee! There's all sorts of actiivities around and plenty of shopping and dinning! The hotel itself has got a great view bc its on the water, if you get the ocean room, you are good to go, i loved it.
Genuine Hotels.com guest review
Response by Hotel Management
Thank you very much for your comments. As mentioned we are located right on Waikiki Beach and we are the only condominium of its type on Waikiki Beach, rooms with kitchens , washer/dryer and all the comforts of your home away from home. Waikiki is a magic mile of all kinds of restaurants and stores to shop at and when you got your fill of food or shopping there the beautiful Waikiki beach to relax, swim, read a book and just kick back and enjoy life. Which I hope you were able to do. We hope to welcome you back again to the Hawaiian Islands and possibly to the Waikiki Shore.
Romance trip Jul 16, 2012
A Traveler
US

The following English reviews were posted by hotels.com guests from other countries:

3.0 / 5Good
"Excellent view"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    -
One of the best views in Waikiki, and great location right on the beach. The hotel is not really a hotel, more like condominiums. The facility is quite dated but otherwise fit for purpose and quite roomy. Secure underground parking at 25 bucks a night. We had not expected the compulsory cleaning fee of 125 dollars upon departure; probably skipped the small print.
Genuine Expedia guest review
Other trip Apr 4, 2015
Patrick
CA
4.0 / 5Excellent
"Nice hotel, right on the beach"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
Great location, right on Waikiki beach and right near the bus stop. Only a few minutes walk to Kalakua St and the walk to Ala Moana Centre takes about 20mins. Staff were very nice and helpful. Although we didn't stay in the oceanfront room, we were able to see a great view of Waikiki beach. Sunset was beautiful.
Genuine Expedia guest review
Other trip Dec 3, 2014
K
AU
5.0 / 5Outstanding
"Perfect location - on beach front."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Arrived by taxi from airport. Driver only new the hotel as Waikiki Shore. Once we explained that it was next to Army Museum he no problem getting us there. Reception on booking in explained "the Rules" for the building and our apartment. I think this accommodation/units are to be privately owned with Strata Management. (Rules are minimal and we were definitely not put off by them) Our room overlooked both the park and the beach. It was well presented with everything needed for our week long holiday. We did have two minor issues with TV and a power outlet that were attended to immediately ( On a Sunday). Room was serviced daily with clean towels, bed made, floors and bathroom cleaned. Could not have asked for anything more.
Genuine Expedia guest review
Other trip Oct 25, 2014
Deb
AU
4.0 / 5Excellent
"relaxing"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
This suited my husband and myself as we could have a nice breakfast on our verandah and also had a gret happy hour there too.. friday fireworks were a bonus.
Genuine Expedia guest review
Other trip Aug 30, 2014
k
AU
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
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