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  • Castle Hilo Hawaiian Hotel
  • All hotels in Hilo, Hawaii, United States
All hotels in Hilo, Hawaii, United States
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1 room,  2 adults 
Adults Children
Room 1:

Castle Hilo Hawaiian Hotel - Hilo

19.728051, -155.065957
3 stars
71 Banyan Dr, Hilo, HI, 96720 United States ‎1-866-539-0036‎ | welcomerewards™

For every 10 nights, get 1 free!

Lowest price $278 $139
available on 05/20/13
Price Match Guarantee
3.6 631 5

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    Castle Hilo Hawaiian Hotel
    View Castle Hilo Hawaiian Hotel on a map
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    1 room,  2 adults 
    Adults Children
    Room 1:

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    Landmarks near Castle Hilo Hawaiian Hotel

    • Naniloa Country Club Hotels - Hilo 2.0 yards
    • Liliuokalani Park and Gardens Hotels - Hilo 470 yards
    • Port of Hilo Hotels - Hilo 1400 yards
    • Panaewa Rainforest Zoo Hotels - Hilo 1.0 mile
    • Pacific Tsunami Museum Hotels - Hilo 1.3 miles
    • All landmarks in Hilo

    Nearest hotels to Castle Hilo Hawaiian Hotel

    • Uncle Billy's Hilo Bay Hotel
      2.0 stars
      76 yards from Castle Hilo Hawaiian Hotel - Hilo
    • Hilo Seaside Hotel
      2.0 stars
      640 yards from Castle Hilo Hawaiian Hotel - Hilo
    • Aarons Cottage
      2.0 stars
      1.6 miles from Castle Hilo Hawaiian Hotel - Hilo
    • Hilltop Legacy Vacation Home
      2.5 stars
      2.1 miles from Castle Hilo Hawaiian Hotel - Hilo
    • The Inn at Kulaniapia Falls
      3.5 stars
      4.5 miles from Castle Hilo Hawaiian Hotel - Hilo

    Top Hotels in Hilo

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    • VOLCANO KILAUEA ACCOMMODATIONS
      4.0 from 23 guest ratings
      "nice stay before visiting volcano park" Reviewed by a Hotels.com guest on Feb 26, 2013

      We booked 2 rooms, but the 2 rooms are not in the same building. Actually the distance between the 2 rooms is very far, more than 2 miles. Finally we (4 persons) stayed in one room. Anyway, this room at 2nd floor is very nice. The room is very large, clean.

    • Aloha Place - Inn of Volcano
      2.5 stars
      3.5 from 37 guest ratings
      "Nice house and grounds" Reviewed by a Hotels.com guest on Feb 23, 2013

      The house is clean and has character. It is right outside the Volcano National Park. There are 3 restaurants and a small store nearby. Since it was rainy and around 50 degrees F when we were there, it would have been nice to have a space heater; however, there were several blankets on the beds, which made the night warm enough.

    • The Country Cottage
      2.5 stars
      4.0 from 1 guest ratings
      "A very lovely home:)" Reviewed by a Hotels.com guest on Feb 11, 2013

      Our accomadations were very sweet and loving. We were grateful as it was a last minute booking and we were invited right in:)

    • Volcano Mist Cottage
      4.0 stars
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      This guest did not leave a comment.

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    Overview of Castle Hilo Hawaiian Hotel - Hilo

    Location.
    Overlooking Hilo Bay, the Castle Hilo Hawaiian Hotel enjoys a beautiful location in Hilo, Hawaii. Hilo is a quaint, flower-filled retreat with Victorian homes and a restored downtown area that experiences more rain than any other American city. The Big Island of Hawaii offers a plethora of recreational opportunities. From surfing and scuba diving to volcano and waterfall exploration, there is something for everyone. Old banyan trees line the drive to the hotel, most of which were planted in the 1930's by celebrities such as Babe Ruth, Amelia Earhart and Cecil B. DeMille. Mauna Kea looms in the background and the arched bridge that leads to Coconut Island is only steps from the doors of the resort. The hotel is flanked by a beautiful beach, the Liliuokalani Gardens and the Naniloa Country Club.

    Hotel Features.
    The hotel's bayside pool is surrounded by a large sundeck and lounge chairs. Massages and beauty services available. The hotel staff provides concierge services, business services and currency exchange. Safe-deposit boxes are located at the front desk and laundry facilities are available.

    Guestrooms.
    All rooms at the hotel feature lanais and views of Hilo Bay or the enormous banyan trees out front. Cable television is standard and high-speed Internet access is available for a surcharge. Private bathroom with shower/tub combination. Hair dryer on request. Phone. Voice mail. Connecting/adjoining rooms available.

    Image of Castle Hilo Hawaiian Hotel, Hilo
    3.6 out of 5 Good (631 reviews)
    (Neighborhood average 3.7)
    Hotels.com Guest Rating
    TripAdvisor Traveller Rating
    Very efficient and helpful staff. My shower wasn't working so they expeditiously sent up a maintenance person to check it. Upon learning that the shower... wasn't working they immediately gave me another room. Thanks Hilo Hawaiian Staff!! "U da bess!!" by Lopaka N.  from Honolulu on 05/10/13

    Enter dates to check prices

    Hotel Info: ‎1-866-539-8117‎
    from $139
    Nights
    0
    1 room,  2 adults 
    Adults Children
    Room 1: age 18+ 0-17

    1-Bedroom Banyan View w/Kitchenette

    Superior Hotel Room

    Junior Suite w/Refrigerator

    Standard Hotel Room

    Deluxe Ocean View Hotel Room

    What you need to know

    • Extra-person charges may apply and vary depending on hotel policy.
      Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
      Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

    • American Express
    • Carte Blanche
    • Diners Club
    • Discover
    • JCB International
    • MasterCard
    • Visa
    • Check-out time is: noon
    • Minimum check-in age is: 21
    • Check-in time starts at: 3 PM

    • Connecting/adjoining rooms may be available, subject to availability. Guests can request connecting/adjoining rooms by contacting the property directly, using the contact information on the booking confirmation.

    Amenities

    • General
    • Bar/lounge
    • Designated smoking areas
    • Elevator/lift
    • Gift shops or newsstand
    • Number of floors - 8
    • Restaurant
    • Shopping on site
    • Swimming pool - outdoor
    • Swimming pool - outdoor seasonal
    • Total number of rooms - 286
    • See more facilities
      • One meeting/conference room
      • Tennis on site
      • Wired (high-speed) Internet access - surcharge
    • Rooms (all rooms include)
    • Clock radio
    • Coffee/tea maker
    • Daily housekeeping
    • Hair dryer (on request)
    • Iron/ironing board (on request)
    • Phone
    • Private bathroom
    • Rollaway/extra beds available
    • Shower/tub combination
    • Voice mail
    • See more room details
      • Air conditioning
      • Cable TV service
      • Climate control
      • Connecting / adjoining rooms available
      • Garden view
      • Lanai
      • Ocean view
      • Wireless Internet access (surcharge)
    • Services
    • Currency exchange
    • Free parking
    • Hair salon
    • Laundry facilities
    • Massage - spa treatment room(s)
    • Multilingual staff
    • Safe-deposit box at front desk
    • Security guard
    • Self parking
    • Tour assistance
    • View more services
      • ATM/banking
      • Beauty services
      • Breakfast available (surcharge)
      • Concierge services
    • Business & Event
    • 24-hour front desk
    • Business services
    • Accessibility Features**
    • Accessibility equipment for the deaf
    • Accessible bathroom
    • Accessible parking
    • Accessible path of travel
    • Braille or raised signage
    • In-room accessibility
    • Roll-in shower

    **These amenities may be available only in some rooms or units. Some amenities may incur additional fees.

    Renovation information

    The hotel will be renovating from 15 April 2013 to 1 October 2013 (completion date subject to change). The following areas are affected:

    • Elevator
    • Guestrooms

    Every effort will be made to minimize noise and disturbance.

    This information supersedes all other information in this property's description that relates to these amenities.

    Dining

    Queen's Court Restaurant - Decor includes artwork celebrating the grace and beauty of hula dancing. Warm wood tones and panoramic views of Hilo Bay. Serving breakfast daily and dinner Monday - Thursday. Offering popular dinner buffets on weekends.

    Waioli Lounge - Music or karaoke, appetizers, and tropical drinks are the attractions at the lounge, along with a splendid view of Hilo Bay.

    A breakfast buffet is served daily from 6:30-9:30 a.m. in Queen's Court Restaurant.

    Recreation

    The recreational activities listed below are available either on site or near the hotel; fees may apply.


    • Boating nearby
    • Fishing nearby
    • Golfing nearby
    • Helicopter/airplane tours nearby
    • Hiking/biking trails nearby
    • Horse riding/rental nearby
    • Kayaking nearby
    • Mountain biking nearby
    • Personal motorized watercraft on site
    • Rafting nearby
    • Running track/path nearby
    • Sailing nearby
    • Skydiving nearby
    • Tennis nearby

    Notification and fees

    The following fees and deposits are charged by the property at time of service, check-in, or check-out.


    • Rollaway bed fee: USD 30 per night

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

    Terms & conditions

    Extra-person charges may apply and vary depending on hotel policy.
    Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
    Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

    All hotels in Hilo, Hawaii, United States
      of
    19.728051, -155.065957
    Hotel coordinates:

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    Castle Hilo Hawaiian Hotel Hilo

    A short guide to Hilo

    Sugar was once king in Hilo. Now, the town is known for its bay, shops, and farmers market that teems with exotic fruit. Swaying hips abound at Hilo’s Merrie Monarch Festival, a week-long hula contest held after Easter. Hawaii Volcanoes National Park is nearby. There, Kilauea is the hottest attraction as one of the world’s most active volcanoes. At its helm is Pele, the Hawaiian volcano goddess.

    see all hotels in Hilo

    Nearby Activities & Points of Interest

    Less than 0.5 miles

    • Naniloa Country Club - within 100 meters
    • Liliuokalani Park and Gardens - 500 yards

    0.50 - 1.0 mi

    • Port of Hilo - 1400 yards

    1.0 - 3.0 mi

    • Panaewa Rainforest Zoo - 1.0 mile
    • Pacific Tsunami Museum - 1.3 miles
    • Hilo - 1.4 miles
    • East Hawaii Cultural Center - 1.5 miles
    • Lyman Museum - 1.7 miles
    • Hilo Intl. Airport (ITO) - 2.0 miles
    • University of Hawaii at Hilo - 2.2 miles
    • University of Hawaii at Hilo Botanical Gardens - 2.2 miles

    3.0+ mi

    • Kamuela Waimea-Kohala Airport (MUE) - 44 miles
    All hotels in Hilo, Hawaii, United States
    Reviews
    • All (631)
    • Business (34)
    • Romance (55)
    • Family (96)
    • Friends (15)
    • Other (431)
    3.6 / 5
    Good

    Score breakdown (from 631 reviews)

    • 5.0
      (111)
    • 4.0
      (257)
    • 3.0
      (180)
    • 2.0
      (64)
    • 1.0
      (19)

    Average rating for:

    • Cleanliness
      3.8
    • Service
      3.7
    • Comfort
      3.6
    • Condition
      3.3

    Reviews: Overall

    • <Previous
    • Page 1 of 13
    • Next>
    Castle Hilo Hawaiian Hotel - Hilo
    3.0 / 5
    Good

    • Cleanliness
      4.0
    • Service
      3.0
    • Comfort
      4.0
    • Condition
      4.0
    I was never told about making reservations at the hotel buffet when i checked-in on saturday. So for dinner, we went to eat since everything nearby was closed anyway, but the restaurant hostess didnt let us in coz they are booked fully. I complained that to the hotel receptionist but all she said was "ooh sorry." Room was a mediocre standard hotel room, […] not many amenities, simple. Read more
    Genuine Hotels.com guest review
    2 night trip in May 2013
    A Traveller
    US

    Castle Hilo Hawaiian Hotel - Hilo
    5.0 / 5
    Outstanding

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      4.0
    Very efficient and helpful staff. My shower wasn't working so they expeditiously sent up a maintenance person to check it. Upon learning that the shower wasn't working they immediately gave me another room. Thanks Hilo Hawaiian Staff!! "U da bess!!"
    Genuine Hotels.com guest review
    2 night trip in May 2013
    Lopaka N.
    US

    Castle Hilo Hawaiian Hotel - Hilo
    4.0 / 5
    Excellent
    "very decent hotel for the money"

    • Cleanliness
      4.0
    • Service
      3.0
    • Comfort
      4.0
    • Condition
      3.0
    comfortable and easy
    Genuine Hotels.com guest review
    3 night family trip in May 2013
    alex
    US

    Castle Hilo Hawaiian Hotel - Hilo
    4.0 / 5
    Excellent
    "hilo trip"

    • Cleanliness
      5.0
    • Service
      4.0
    • Comfort
      5.0
    • Condition
      5.0
    We only stayed 2 nights but the view was great. It was great to get to the volcano and things on that side of the island. The hotel staff were great and they got us in our room early and gave us a great view.
    Genuine Hotels.com guest review
    2 night romance trip in Apr 2013
    E
    US

    Castle Hilo Hawaiian Hotel - Hilo
    5.0 / 5
    Outstanding
    "MIDDLE OF EVERYTHING"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    OUTSTANDING
    Genuine Hotels.com guest review
    1 night family trip in Apr 2013
    LESTER YOSHINO
    US

    Castle Hilo Hawaiian Hotel - Hilo
    4.0 / 5
    Excellent

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      3.0
    • Condition
      5.0
    Everything was great about the hotel, but the trees outside of our windows were filled with really REALLY loud birds that kept us awake most of the night. Even though the hotel is great, I don't think I would stay here again unless I was on the water side of the hotel.
    Genuine Hotels.com guest review
    1 night trip in Apr 2013
    Laura
    US

    Castle Hilo Hawaiian Hotel - Hilo
    4.0 / 5
    Excellent
    "Beautiful bay view & Coconut Island"

    • Cleanliness
      4.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      4.0
    Very fun place to stay for 3 nights. Hotel staff very nice. Beautiful location. Just know it's older but clean & comfortable.
    Genuine Hotels.com guest review
    3 night romance trip in Apr 2013
    A Traveller
    US

    Castle Hilo Hawaiian Hotel - Hilo
    3.0 / 5
    Good

    • Cleanliness
      5.0
    • Service
      2.0
    • Comfort
      5.0
    • Condition
      4.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    1 night romance trip in Apr 2013
    A Traveller
    US

    Castle Hilo Hawaiian Hotel - Hilo
    4.0 / 5
    Excellent
    "Close to harbour"

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      4.0
    Enjoyed our stay. Food was good but a touch high for some items. Seafood was fresh and lots of it.. Make sure you pay the extra $10 for the harbour side, which comes with a fridge. No fridge in other rooms and no free Internet
    Genuine Hotels.com guest review
    1 night family trip in Apr 2013
    Richard
    US

    Castle Hilo Hawaiian Hotel - Hilo
    2.0 / 5
    Fair
    "Overall gross hotel"

    • Cleanliness
      2.0
    • Service
      3.0
    • Comfort
      2.0
    • Condition
      1.0
    I'm not too impressed with our stay at this hotel. We upgraded to a "superior" room and our view included the lobby rooftop which was covered in used tissues. The room itself had popcorn ceilings and wallpaper peeling off the wall. They also charge $10 a day to use their wifi. This hotel was definitely not worth the $150 per night we paid. On the plus […] side, the location is beautiful. The ocean is right out the window and a beautiful park with Japanese gardens and banyan trees is right there. I guess I just expected more for the price. Read more
    Genuine Hotels.com guest review
    1 night trip in Mar 2013
    A Traveller
    US

    Castle Hilo Hawaiian Hotel - Hilo
    3.0 / 5
    Good

    • Cleanliness
      2.0
    • Service
      2.0
    • Comfort
      3.0
    • Condition
      2.0
    The hotel is serviceable. The shower had mildew stains in the grout, which is unsurprising for Hilo, but still....
    Genuine Hotels.com guest review
    1 night trip in Mar 2013
    A Traveller
    US

    Castle Hilo Hawaiian Hotel - Hilo
    3.0 / 5
    Good

    • Cleanliness
      3.0
    • Service
      3.0
    • Comfort
      3.0
    • Condition
      1.0
    Good location Great view musty room smells and moldly walls.
    Genuine Hotels.com guest review
    1 night trip in Mar 2013
    A Traveller
    US

    Castle Hilo Hawaiian Hotel - Hilo
    5.0 / 5
    Outstanding
    "Very nice harbor views"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    Great front desk. Nice upgrade ! Huge rooms.great view. Very good Restaurant both food and staff
    Genuine Hotels.com guest review
    1 night business trip in Feb 2013
    A Traveller
    US

    Castle Hilo Hawaiian Hotel - Hilo
    3.0 / 5
    Good

    • Cleanliness
      4.0
    • Service
      3.0
    • Comfort
      3.0
    • Condition
      3.0
    Overpriced, which may be the reason rooms were available at the last minute.
    Genuine Hotels.com guest review
    1 night trip in Feb 2013
    A Traveller
    US

    Castle Hilo Hawaiian Hotel - Hilo
    5.0 / 5
    Outstanding
    "pleasant surprise"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      4.0
    Nice area around hotel for walk or run. Right on bay. Near airport and easy to find. Good food and good service. Large room for the price. Very satisfied.
    Genuine Hotels.com guest review
    1 night trip in Feb 2013
    Robert
    US

    Castle Hilo Hawaiian Hotel - Hilo
    3.0 / 5
    Good

    • Cleanliness
      4.0
    • Service
      3.0
    • Comfort
      4.0
    • Condition
      4.0
    First room we had was musty and smelled of cat urine. Clerk at desk quickly and nicely gave us a new room which faced the bay and smelled okay.
    Genuine Hotels.com guest review
    1 night trip in Feb 2013
    A Traveller
    US

    Castle Hilo Hawaiian Hotel - Hilo
    4.0 / 5
    Excellent
    "Nice big rooms"

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      5.0
    • Condition
      4.0
    Front desk always very busy with only one person. Breakfast buffet too expensive. Bartenders are alot of fun.
    Genuine Hotels.com guest review
    2 night trip with friends in Jan 2013
    Mary
    US

    Castle Hilo Hawaiian Hotel - Hilo
    1.0 / 5
    Poor
    "Not good"

    • Cleanliness
      2.0
    • Service
      2.0
    • Comfort
      1.0
    • Condition
      1.0
    There isn't much choice in hilo. I recommend staying in another town if at all possible. Blah.
    Genuine Hotels.com guest review
    Business trip
    Feb 19, 2013
    A Traveller
    US

    Castle Hilo Hawaiian Hotel - Hilo
    2.0 / 5
    Fair

    • Cleanliness
      1.0
    • Service
      3.0
    • Comfort
      2.0
    • Condition
      2.0
    The hotel has great potential but it is old and it shows.
    Genuine Hotels.com guest review
    2 night trip in Feb 2013
    Mary
    US

    Castle Hilo Hawaiian Hotel - Hilo
    2.0 / 5
    Fair

    • Cleanliness
      3.0
    • Service
      3.0
    • Comfort
      2.0
    • Condition
      1.0
    Beautiful setting, w/large rooms, great ocean views, & conveniently located w/in walking distance to several restaurants. The landscaping is well-groomed but it’s clear the facility is aging, badly. The staff was courteous, professional & attentive. The in-room coffee was good, exactly as you would expect on Kona. The hotel has Wi-Fi in the lobby, but […] in the rooms you’re stuck with Ethernet cable for about $11 a day. Beyond that, it gets worse. My both bed sheets & towels felt cheap & threadbare, the pillows (I had only two on a king size bed) should have been retired long ago, interior painted surfaces are dingy, carpet is worn out & the cabinetry, furniture, plumbing & lighting fixtures are all extremely outdated & worn. In fact the overall decor reminds me of those kitschy Miami Vice-80's-era pastels & is desperately in need of renovation. That said, there really aren't any other good options in town so this property like the others sadly has no incentive to invest in improvements. Perhaps this is why their hotel room rates are so reasonable, compared to other cities in Hawaii? If you care more about a convenient location in a beautiful setting w/ nice staff & clean & affordable rooms than you do nice appointments & aesthetics, this is a good choice for you; it's not like you have a lot of choices in this town, so if you truly want a first-class facility & can spare a 3 Hour Drive to Kona (or an $80 flight,) that may be worth well the trouble. Read more
    Genuine Hotels.com guest review
    1 night business trip in Feb 2013
    A Traveller
    US

    Castle Hilo Hawaiian Hotel - Hilo
    4.0 / 5
    Excellent

    • Cleanliness
      5.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      4.0
    Wonderful location on the shore of Hilo Bay and convenient for visiting the volcanos. The view out of our hotel window of Coconut Island was incredible!
    Genuine Hotels.com guest review
    3 night family trip in Feb 2013
    A Traveller
    US

    Castle Hilo Hawaiian Hotel - Hilo
    3.0 / 5
    Good
    "Big Island Best Buy"

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      5.0
    • Condition
      3.0
    Was very nice faded glory hotel with good staff and unreal location. HIghly recommend for the not extremely picky traveler, Fly into Hilo rent car be your own boss, loved Volcano Park and loved the drive north from Hilo,
    Genuine Hotels.com guest review
    2 night romance trip in Jan 2013
    karateclaudes
    US

    Castle Hilo Hawaiian Hotel - Hilo
    5.0 / 5
    Outstanding
    "Close to friends/sights/airport"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      4.0
    • Condition
      5.0
    Staff was very nice/room was clean/dinner menu choices was not to our liking. Beautiful view from room and quiet.
    Genuine Hotels.com guest review
    2 night trip in Jan 2013
    Char
    US

    Castle Hilo Hawaiian Hotel - Hilo
    5.0 / 5
    Outstanding

    • Cleanliness
      5.0
    • Service
      4.0
    • Comfort
      5.0
    • Condition
      4.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    3 night trip in Jan 2013
    A Traveller
    US

    Castle Hilo Hawaiian Hotel - Hilo
    3.0 / 5
    Good
    "senior travel"

    • Cleanliness
      4.0
    • Service
      5.0
    • Comfort
      4.0
    • Condition
      3.0
    Loved the location Very friendly staff Check in/check out very easy Furniture very battered
    Genuine Expedia guest review
    Other trip
    Jan 20, 2013
    seniortraveler
    US

    Castle Hilo Hawaiian Hotel - Hilo
    4.0 / 5
    Excellent
    "Hey! We were in Hawaii while it was winter at home"

    • Cleanliness
      4.0
    • Service
      5.0
    • Comfort
      4.0
    • Condition
      4.0
    Very Friendly Staff.
    Genuine Hotels.com guest review
    3 night trip in Jan 2013
    Lynda
    US

    Castle Hilo Hawaiian Hotel - Hilo
    5.0 / 5
    Outstanding

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      4.0
    • Condition
      4.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    1 night trip with friends in Jan 2013
    sue
    US

    Castle Hilo Hawaiian Hotel - Hilo
    4.0 / 5
    Excellent
    "Excellent base for Big Island exploration."

    • Cleanliness
      3.0
    • Service
      5.0
    • Comfort
      4.0
    • Condition
      3.0
    All of the hotels in Hilo Bay appear fairly dated,but I think this is the best of them. The staff were helpful and friendly. The restaurant serves a great buffet breakfast that will give a filling start to the day, with plenty of fresh fruit available as well as the usual items. If I have a criticism, it is the houskeeping service which was quite hit […] or miss.. some days the room was cleaned, other days the bed was made and that's about all (bathroom not cleaned, coffee not replaced etc). If I was to come to Hilo again, this is the place I would stay. The covered parking area was useful as it rains a lot here! Read more
    Genuine Expedia guest review
    Other trip
    Jan 13, 2013
    Steve
    US

    Castle Hilo Hawaiian Hotel - Hilo
    4.0 / 5
    Excellent
    "Great location"

    • Cleanliness
      3.0
    • Service
      3.0
    • Comfort
      4.0
    • Condition
      4.0
    Reasonably clean Decent breakfast with a choice of full or continental Front desk staff very helpful Travel desk staff not well informed
    Genuine Expedia guest review
    Other trip
    Jan 13, 2013
    A Traveller
    US

    Castle Hilo Hawaiian Hotel - Hilo
    4.0 / 5
    Excellent
    "Love Hawaiian hospitality!"

    • Cleanliness
      4.0
    • Service
      5.0
    • Comfort
      4.0
    • Condition
      5.0
    Must get a room on the ocean side of the hotel! The difference in price will make your stay more enjoyable. One of the best views in the world!!!
    Genuine Expedia guest review
    Other trip
    Jan 13, 2013
    Gene
    US

    Castle Hilo Hawaiian Hotel - Hilo
    3.0 / 5
    Good
    "Good View, but Watch Out!"

    • Cleanliness
      4.0
    • Service
      3.0
    • Comfort
      4.0
    • Condition
      3.0
    Getting an ocean view room is worth it--and the staff was helpful when we decided to upgrade to one. But they don't tell you that the dinner and breakfast buffets are VERY overpriced. And the $10 fee for internet service was a complete waste--it went down so often that it was essentially useless. So enjoy the room, but avoid the extra costs.
    Genuine Hotels.com guest review
    1 night romance trip in Jan 2013
    A Traveller
    US

    Castle Hilo Hawaiian Hotel - Hilo
    4.0 / 5
    Excellent
    "Nice hotel for the price."

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      3.0
    Great location and nice views. Restaurant was excellent and priced quite reasonably. Rooms were more than adequate. The only thing wrong was that the TV didn't work, but I wasn't going to watch anyway so it was no big deal.
    Genuine Expedia guest review
    Other trip
    Jan 9, 2013
    Steve
    US

    Castle Hilo Hawaiian Hotel - Hilo
    4.0 / 5
    Excellent
    "would stay there again"

    • Cleanliness
      4.0
    • Service
      5.0
    • Comfort
      4.0
    • Condition
      3.0
    We are wheelchair users. Our room was accessible and easy to move around in. The room was clean and with all the basics provided...plenty of towels-pillows-blankets/cups-bucket/shampoo, etc. We were sad to not have a fridge/microwave though. The restaurant/buffet and bar within the hotel were good albeit pricey. I would stay there again. The location […] and view of the ocean from the balcony was beautiful. Read more
    Genuine Expedia guest review
    Other trip
    Jan 8, 2013
    Laura
    US

    Castle Hilo Hawaiian Hotel - Hilo
    5.0 / 5
    Outstanding

    • Cleanliness
      5.0
    • Service
      4.0
    • Comfort
      5.0
    • Condition
      4.0
    Excelent Stay
    Genuine Hotels.com guest review
    1 night trip in Jan 2013
    A Traveller
    US

    Castle Hilo Hawaiian Hotel - Hilo
    4.0 / 5
    Excellent

    • Cleanliness
      3.0
    • Service
      3.0
    • Comfort
      2.0
    • Condition
      3.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    Family trip
    Jan 7, 2013
    A Traveller
    US

    Castle Hilo Hawaiian Hotel - Hilo
    4.0 / 5
    Excellent
    "Nice hotel for a family"

    • Cleanliness
      4.0
    • Service
      5.0
    • Comfort
      4.0
    • Condition
      4.0
    The hotel has a great ambiance. The restaurant had inexpensive breakfast options.
    Genuine Expedia guest review
    Other trip
    Jan 4, 2013
    Ajay
    US

    Castle Hilo Hawaiian Hotel - Hilo
    4.0 / 5
    Excellent

    • Cleanliness
      4.0
    • Service
      3.0
    • Comfort
      4.0
    • Condition
      4.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    2 night trip in Nov 2012
    A Traveller
    US

    Castle Hilo Hawaiian Hotel - Hilo
    3.0 / 5
    Good
    "Superior to what?"

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      3.0
    • Condition
      2.0
    A "superior" room means that it is superior to the basement, but not a whole lot. I did feel chearted by that. It was slightly better than Motel 6 and the bed was comfortable. The TV didn't really work very well, but one doesn't visit Hawaii to watch TV. Yiou just have to understand what you are getting in to; it's a tourist trap.
    Genuine Expedia guest review
    Other trip
    Dec 29, 2012
    Don
    US

    Castle Hilo Hawaiian Hotel - Hilo
    3.0 / 5
    Good
    "close to volcano national park and mauna kea"

    • Cleanliness
      4.0
    • Service
      5.0
    • Comfort
      4.0
    • Condition
      3.0
    The Castle Hilo Hawaiian is one of the better hotels in Hilo. In general, all the hotels in Hilo are older and not up to date compared with the ones in Kona. But, Hilo is closer to both the Volcano National Park and Mauna Kea as well as the lush coast north of Hilo. Unless you are in the big island for a long vacation that you want to spend in a resort, […] I would strongly recommend this hotel. Read more
    Genuine Hotels.com guest review
    2 night trip in Dec 2012
    A Traveller
    US

    Castle Hilo Hawaiian Hotel - Hilo
    2.0 / 5
    Fair
    "Disappointing"

    • Cleanliness
      2.0
    • Service
      2.0
    • Comfort
      2.0
    • Condition
      2.0
    Room had musty smell unless air conditioner was running, AC was off all day, so you returned to a musty room every evening. TV froze intermittently. Paint peeling from ceiling. Staff refused to help when there was a dog in a vehicle in parking lot with all windows up ...guests handled the matter themselves by calling local humane society. In spite of […] menus being prominantly displayed for the restaurant and lounge, only special (expensive) buffets and brunches were available 12/24 and 12/25 ... Read more
    Genuine Expedia guest review
    Other trip
    Dec 27, 2012
    Dot
    US

    Castle Hilo Hawaiian Hotel - Hilo
    3.0 / 5
    Good
    "No Frills Hotel"

    • Cleanliness
      3.0
    • Service
      4.0
    • Comfort
      3.0
    • Condition
      3.0
    The pluses: Centrally located. Restaurant in the hotel. Clean rooms. Staff friendly and accommodating. The minuses: No refrigerator in the room. The mattress and the pillows need to be replaced as they smell. The coffee maker does not heat up. Not enough electrical plugs for the iron. The ironing board is not full size. In room phone does not work […] . Read more
    Genuine Expedia guest review
    Other trip
    Dec 27, 2012
    Cecilia
    US

    Castle Hilo Hawaiian Hotel - Hilo
    4.0 / 5
    Excellent
    "Old decor, decent location"

    • Cleanliness
      4.0
    • Service
      3.0
    • Comfort
      4.0
    • Condition
      4.0
    We stayed here 4 nights in mid-December. We chose it for the location and were happy with how easy it was to get around. Yes, it is old & the decor is tired. However, the beds were decent, the parking is free, and it was clean. The cafe that is next to the Queen's Buffet (or whatever it was called) had some really good petite treats for breakfast that […] I was happy to pay for (fruit tarts were delicious). The lobby gets very busy because that is where the wifi is free. My only complaint stems from when I needed to book my 4th night. We had actually checked out after 3 nights and went to stay at the volcano national park. Due to unacceptable conditions there, I called around 8 PM and asked if they had rooms left. The gentleman said there were probably 20 rooms left and to come on back. So, we drove back to get a room. The young lady behind the desk told me they didn't have any rooms WITHOUT looking at her computer. She just kept shaking her head saying there was no availability. I finally said, "I just called 45 minutes ago and was told you had 20 rooms." Then, she checked her computer and found 7 room available. She got us booked and we stayed another night. Overall, if I was to go back to that island I would stay there again. The farmer's market downtown on Wednesdays and Saturdays was quite fun to walk through and was where we bought all our unique souvenirs and gifts. The Banyan trees are gorgeous. The gardens next door are also quite nice. Read more
    Genuine Hotels.com guest review
    3 night romance trip in Dec 2012
    Kristina
    US

    Castle Hilo Hawaiian Hotel - Hilo
    4.0 / 5
    Excellent
    "Romantic getaway"

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      4.0
    This is our 2nd time staying here.We loved the view of the room looking out over Hilo Bay.The Japanese tea gardens were especially delightful.Great romantic getaway.By the way we live "on island" in Ocean View and now and then a getaway is needed from house mtce stuff.Highly reccommend it!
    Genuine Hotels.com guest review
    1 night romance trip in Dec 2012
    A Traveller
    US

    Castle Hilo Hawaiian Hotel - Hilo
    5.0 / 5
    Outstanding

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      4.0
    Nicest place to stay in Hilo (a not-so-upscale town) Only annoyance, the Coqui Frogs but hard to hear with door closed - maybe a reason to stay on ocean side.
    Genuine Hotels.com guest review
    1 night trip in Dec 2012
    Peter
    US

    Castle Hilo Hawaiian Hotel - Hilo
    5.0 / 5
    Outstanding
    "A good, safe place to stay. I would return."

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      4.0
    Front desk was efficient, helpful, friendly and courteous. Grounds were well kept. Hotel is older like all cities in the USA. The hotel rooms were clean, beds comfortable, and updated well enough. No, it's not the Four Seasons or Mariott, so don't compare them with this hotel. The price was good and you probably get much more than you would in larger […] cities for the money. Read more
    Genuine Expedia guest review
    Other trip
    Dec 21, 2012
    airline staff
    US

    Castle Hilo Hawaiian Hotel - Hilo
    3.0 / 5
    Good
    "Great inexpensive home base to explore the island"

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      3.0
    The Hilo Hawaiian Hotel is a 70's vintage hotel that is well kept up and maintained. Staff and guests are friendly. Great, inexpensive home base to explore the rest of the island. There is a top floor where smoking is allowed on the balcony.
    Genuine Expedia guest review
    Other trip
    Dec 20, 2012
    Sean
    US

    Castle Hilo Hawaiian Hotel - Hilo
    4.0 / 5
    Excellent
    "Great Experience"

    • Cleanliness
      4.0
    • Service
      5.0
    • Comfort
      4.0
    • Condition
      4.0
    Staff were very, very friendly and helpful. Buffet breakfast was excellent. Good location from airport and downtown Hilo.
    Genuine Expedia guest review
    Other trip
    Dec 20, 2012
    John
    US

    Castle Hilo Hawaiian Hotel - Hilo
    3.0 / 5
    Good
    "Hilo Hawaiian"

    • Cleanliness
      4.0
    • Service
      3.0
    • Comfort
      3.0
    • Condition
      3.0
    This was a fine hotel for its purpose. We needed a room for the night on the Hilo side of the island. The price was right and the comfort level was the middle of the road. I would choose this hotel for the future. We didn't use any of the amenities (pool, restaurant, etc), but we were grateful for the room and the roof over our heads. Thanks, Hilo Hawaiian […] and Hotels.com. Read more
    Genuine Hotels.com guest review
    1 night trip in Dec 2012
    Beth
    US

    Castle Hilo Hawaiian Hotel - Hilo
    2.0 / 5
    Fair
    "Smell"

    • Cleanliness
      2.0
    • Service
      3.0
    • Comfort
      2.0
    • Condition
      2.0
    I stayed 5th floor where they call 'Garden View'. The smell of hotel was terrible.
    Genuine Expedia guest review
    Other trip
    Dec 19, 2012
    A Traveller
    US

    Castle Hilo Hawaiian Hotel - Hilo
    3.0 / 5
    Good

    • Cleanliness
      3.0
    • Service
      4.0
    • Comfort
      2.0
    • Condition
      3.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    1 night trip in Dec 2012
    Smith
    US
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