"Need to improve on cleanliness"
We did not spend much time in the room as our children live in Hilo and we were doing things with them. However, there were long stringy black hairs in the bathroom, and it is obvious that vacuuming takes place only in the middle of the room. It should be thoroughly cleaned after each guest and the elevators are VERY dirty and don't work well eithe […] r. Read moreGenuine Hotels.com guest review
Our stay was very good, there were problems with wifi in fact it was not working in either of our rooms and we got no help resolving that issue. I would hesitate to stay on A business trip for that reason.Genuine Hotels.com guest review
"Good for Hilo, Mediocre anywhere else"
Hotel has a good location and large rooms. Otherwise, the hotel needs an update. Staff is uncaring and cannot offer any recs on restaurants etc. Hilo itself is not worth visiting unless its a pitstop to go elsewhere.Genuine Hotels.com guest review
Couldn't get TV working. Overpriced.Genuine Hotels.com guest review
Response by Castle Hilo Hawaiian Hotel Dear Valued Guests: Aloha! Thank you for taking the time to share with us your experience during your recent visit to the Hilo Hawaiian Hotel. Please accept my apologies for any deficiencies experienced. We strive to maintain excellent quality standards and I will speak with our staff and Oceanic Time Warner Cable regarding your television concerns and will address this right away. Hopefully we will have the opportunity to welcome you back and regain your confidence. Sincerely, General Manager
"Nice room, hotel a little dated. why stay in Hilo?"
The room itself was nice, modern, comfortable. The rest of the hotel was a little dated. There's not too much in Hilo, so if you're going to Volcanos, it's probably better to just stay there rather than do the 45min drive each way (no rooms were available by the time I booked). Huge nice banyan trees all around the hotel but then as soon as you leave […] its little peninsula, it gets to sort of shady pretty quickly Read moreGenuine Hotels.com guest review
Great! Looks like the rooms have been recently renovated. Staff was friendly and very accommodating. The shuttle service was prompt and very convenient and gave us some great tips on sights 2 c and a great place 2 snorkel. This is our favorite place to stay. Don't miss the Japanese tea gardens. We actually live in Ocean View and use this as our layover […] from the mainland 2 pick up our car. Read moreGenuine Hotels.com guest review
Very comfy hotel and easy access to everything around it.Genuine Hotels.com guest review
"Nice, but needs some work"
The best thing about our stay was the hotel staff: friendly, pleasant and helpful. The TV in our room didn't work, but we were gone most of the time anyway. My biggest complaint it that the room was too warm. It seemed like there was no air conditioning, only the fan. I turned the a/c down as low as it would go, but it didn't make any difference, and […] it made it difficult to sleep at night. Convenient location near the airport. Read moreGenuine Hotels.com guest review
"Great Service Great Food"
I really enjoyed my stay. The rooms were clean, spacious and a great view. The food was great in the lounge and restaurantGenuine Hotels.com guest review
This is the nicest Hotel in Hilo. Beautiful rooms, views, convenient location and friendly staff. Cannot believe anyone would give this Hotel a negative rating. Will stay here again next trip to Hilo.Genuine Hotels.com guest review
"Big Island Trip"
We selected this hotel mainly because is was close to the airport and Hawaii Volcanoes NP. The main problem was at check-in. We tried to check-in at 12:00, I realize we were early, but the hotel would not hold our bags until we were able to check-in. I've never been to a hotel that just told us to go away and come back at 3:00. We came back after 3:00 […] pm and our room was still not available. It took another hour before we were able to check-in. Read moreGenuine Hotels.com guest review
"Huge rooms with great views, easy drive to HVNP"
This hotel is well maintained. The rooms are huge and the beds are very comfortable. We had a beautiful view from our balcony.Best, it's very convenient both to the airport in Hilo and to the Hawaii Volcanoes National Park. HVNP is only about 45 minutes away. One thing I do think they could improve upon is to include a microwave in the room. Also, there […] was no blow dryer. The coffee shop adjacent to the lobby is convenient. Read moreGenuine Hotels.com guest review
"Good Location with a lovely view of the water"
We spent just 1 night at this hotel before heading up to our 3 night stay at Kilauea Military Rec Camp in Hawaii Volcano N.P. Very satisfied with our room and the hotel grounds, views, and location. Would definitely stay here again on a future trip to Hilo.Genuine Hotels.com guest review
Very Very unpleasant to wake up at 2AM, turn on a light and see two cockroaches waving to me from the dresser. A/C was marginal at best.Genuine Hotels.com guest review
Response by Castle Hilo Hawaiian Hotel Dear Valued Guests, Aloha! Thank you for taking the time to share your concerns with us. Our hotel rooms are treated on a regular basis to prevent pests from entering the rooms. We sincerely apologize for the inconvenience you experienced. I will contact our pest control vendor ECOLAB and get the room re-sprayed as soon as possible to alleviate any future problems. Hopefully we will have the opportunity to welcome you again and regain your confidence in the Hilo Hawaiian Hotel. Sincerely, General Manager
"excellent service and value"
From the moment we asked up to the front desk their customer service began, and it was wonderful.. We had a wonderful time here and would highly recommend it to anyone going to Hilo. Room was spacious and recently remodeled.. Very nice view of the beautiful sea and Island nearby. Highly recommended !Genuine Hotels.com guest review
"Nicer than we expected!"
Hotel was nicer than we expected and much larger. Good location if you need to be near the airport.Genuine Expedia guest review
Since my last stay a few years ago, the hotel has been nicely upgraded with new carpets and flooring. Bathroom was nicely re-done. The room was clean and the air conditioning system is quiet and cool. Restaurant food prices are reasonable.Genuine Expedia guest review
"Best Hotel in area"
We stayed here 15 years ago. It has been updated and we enjoyed our 3 night stay before returning to Kona. View from our room was great and the room was nice and bright. Had dinner and breakfast at the hotel since there is not much around the area. Hilo is not a vacation town but did go see Rainbow Fall and a botanical garden. Would stay here again […] . Read moreGenuine Hotels.com guest review
"Convenient to airport, clean and remodeled"
Some parts remodeled so much nicer than a few years ago.Genuine Expedia guest review
"A conveniently located hotel."
A great location in an excellent location. Not having wireless connection is a disadvantage.Genuine Hotels.com guest review
GoodGenuine Hotels.com guest review
"Fine but not worth the price"
This hotel charges as if it is a luxury hotel but cuts all the corners. There are no hairdriers or irons in the room. They don't even give you water glasses. It really annoyed me that the only glasses provided were little paper Dixie cups. Even a sub par two star hotel has glasses. It seemed like they were cutting all the corners but still charging […] the same price as the hilton or Marriott in Kona. Also, the service was lack luster at best. The front desk staff wouldn't give us information on restaurants in the area and could barely bring themselves to answer basic questions. I stayed here on business and would not return. For this price, I expect a higher level of comfort and service. I can stay in another place in town for a lower price and the same or better level of comfort. Read moreGenuine Hotels.com guest review
The hotel had been updated since we were last there. It was very nice. Our only complaint was about the bar. The lighting was not conducive to relaxing for a drink in the evening, and there were very few options for bar food.Genuine Hotels.com guest review
The hotel check-in staff/desk were cold and unfriendly. We seemed to be a bother. No hair dryer in the room-had to call and wait for someone to bring it up. Breakfast voucher is for $5 per soom-are you kidding? Pretty view. Nice locationGenuine Expedia guest review
"Comfortable place for vacation"
I was on a family vacation and had a comfortable stay at Hilo Hawaiian. Would be great if they could also give wifi access as complimentary to guests.Genuine Hotels.com guest review
"Business Trip to Hilo"
Decent hotel for Hilo. Apparently they get a lot of tour group bookings. Hallway noise is loud inside the room, which was on the top floor (8th). Great views on the bay side of the hotel. Restaurant staff is very helpful. Food at the hotel restaurant is actually pretty decent.Genuine Expedia guest review
I made a reservation for 3 and was assigned a room with one bed. Had to go to desk to make the change. Our room did not seem to have housekeeping regularly. The party in the next room was smoking marijuana and I caught him on the balcony because I opened our balcony door to air out our room and he was just on the other side and apologized for the odor. […] Unbelievable! The staff was on and off with their friendliness. I guess it was about the complaint/changes that had to be made. Very disappointing for the amount of money we paid. Read moreGenuine Expedia guest review
Awesome location and area and close to all sight seeing attractionsGenuine Hotels.com guest review
"Clean, quiet hotel by the bay!"
I read that this hotel had recently had renovations, but even I was pretty surprised. The rooms were clean and very quiet for a great price. Very close to the airport for weary travelers and a pretty tasty cafe and on the ground level.Genuine Expedia guest review
Overall our stay was nice. The newly renovated rooms were up-to-date and spacious. Requested two double beds and got what we requested. Beds were a little too firm for me. Wish the pillows were fluffy and didn't flatten when used. The bell staff and front desk staff were friendly. Parking spaces were on the small side. We had a nice ocean view. Asked […] for a room with a balcony, but, they didn't accommodate. Would stay again :) Read moreGenuine Hotels.com guest review
very comfortable and well maintained hotel on the Bay in Hilo.Genuine Hotels.com guest review
"Fantastic view and location!"
I had an ocean(Hilo Bay)view room. Fantastic! Would return without hesitation.Only negative: only 2 restaurants on premises--both over-priced!Genuine Hotels.com guest review
"Nice hotel, felt like stepping back in time"
very satisfactory stay in recently renovated room, they were updating other floors during our visit. Clean, comfortable, well appointed room. Staff friendly and helpful. Enjoyed staying in a hotel that evoked an older quieter Hawaii.Genuine Expedia guest review
"As good as there is in Hilo"
There really aren't many hotel options in Hilo and this seems like the nicest among limited selection. Hotel is definitely dated but the rooms were clean and the location is good. Wifi costs extra. Not the best value for money but then neither are any of the alternatives.Genuine Hotels.com guest review
"Very nice after the renovations..."
It's a bit pricey but its the best hotel to stay in while your in Hilo. The ocean view was beautiful!Genuine Expedia guest review
"Down low for money"
Everything about this place was satisfactory for an inexpensive motel, on a bay. But it is priced and promoted as a destination, which it is not. It is a place to sleep, and a morning walk. I would go elsewhere for breakfast.Genuine Expedia guest review
Response by Castle Hilo Hawaiian Hotel Dear Valued Guests: Aloha! Thank you for your review regarding your recent stay at the Hilo Hawaiian Hotel. I really do appreciate you taking the time to share your thoughts with us. I do apologize for failing to communicate that we are a hotel in Hilo and not a resort hotel destination. We are the best hotel on the East side of the island in my opinion and we are just completing the refreshment of all of our guest rooms and corridors. Our restaurant was renovated in 2010 and is the most beautiful restaurant with the most incredible views of Hilo Bay, Coconut Island, Mauna Kea Mountain, and the Hamakua Coastline. Our Executive Chef is one of the top Chefs in Hawaii and have created a menu that have pleased both our local clientele as well as our valued guests from all over the world. Again my apologies and I hope you will give us another opportunity to serve you on your next visit to the islands. Sincerely, General Manager
"Close to airport."
I definitely enjoy my stay. The rooms were recently redone. The beds were very comfortable. The location was great, being close to the airport all both major highways.Genuine Hotels.com guest review
"Nice hotel and great buffet ."
We had a party of six and spent two days at the Hilo Hawaiian hotel which was easy to find and plenty of parking. We also enjoyed the beautiful Queens garden and view of Hilo bay. The buffet at the queens court resturant was excellent with a variety of main entrees, salads, and deserts that would satisfy most pallets. We also enjoyed listening to some […] live music while relaxing at the main lounge. Read moreGenuine Expedia guest review
"Great hotel - recently renovated"
Location was easy to find plus was close to Hilo's major roads, onsite free parking, obvious locations such as elevators, good signage on floors, rooms were newly renovated with tasteful materials, staff immediately responded to our questions. Altogether, our stay was a great experience!Genuine Expedia guest review
Older hotel, room had no hair dryer. Breakfast buffet was $18.00 per person. Balcony view from room was very nice with a view of mauna kea & coconut island. Average hotel that could have been cleaner & more updated (carpet, etc.) Had a refrigerator & coffee pot in the room & that was it as far as amenities.Genuine Expedia guest review
Response by Castle Hilo Hawaiian Hotel Dear Valued Guest: Aloha! Thank you for your review regarding you stay at the Hilo Hawaiian Hotel. Please accept my apologies for failing to meet your expectations. We are currently under renovations to our guest rooms and hallways and it should be completed by the end of the month. We have a compendium placed on the bed to inform you of the amenities we offer at the hotel. We do have hair dryers available to you and I do apologize for failing to communicate this to you. Thank you for staying with us and hopefully we will have the opportunity to welcome you again and regain your confidence. Sincerely, General Manager
"Good base for exploring SE of Big Island"
Nice clean basic hotel, friendly staff and mins from airport for helicopter tour of volcanoes. Free parking a plus and free shuttle to airport. Very helpful and knowledgeable tour desk staffGenuine Expedia guest review
"A super nice and reasonably priced hotel!!!"
Stayed at this hotel for 2 nights. Fantastic ocean view, wonderful service, and extremely clean facility.Genuine Expedia guest review
"Old hotel being renovated"
We got stuck with a room next to the elevator and it was LOUD. room had been remodeled so the decor was updated which was OK. The Pool was COLD, with cold water running into to fill it. Not nice for a Hawaii swim.Genuine Expedia guest review
Response by Castle Hilo Hawaiian Hotel Dear Valued Guest: Aloha! Please accept my humble apologies for failing to meet your expectations. I will have our elevators checked by our elevator company to see what is causing these noise concerns. As far as the water temperature in our swimming pool, I apologize for not having a heated pool. We live in the tropics with comfortable temperatures in the 70s to 90s and most guests prefer the natural temperatures of our waters. I will however speak to our owners for future consideration. My apologies again and I hope to be able to service you again on your next visit to our islands. Sincerely, General Manager
"Super clean affordable stay"
This place is a great find and worth more than what you will pay for it. The attached restaurant is top notch. Concierge is great at getting you set up with sightseeing and the seafacing balcony views are super. Room is very nice and comfortable and bathrooms clean. Wifi is a bit iffy - never could get it to work was the only negative.Genuine Hotels.com guest review
"A Nice view of Hilo Bay"
Parking was somewhat difficult, but it was worth it. Employees were cheerful and were willing to assist with any issues. Hotel room walls are rather thin as you could hear conversations from adjacent rooms.Genuine Hotels.com guest review
"Very nice Hotel"
We stayed for two nights during our drive around the island, we were put in a renovated room, and it was very nice! On par with full service Hilton's I have stayed at in the past. Very comfortable, right near town, and beautiful parks surround it on the Bay. It was inexpensive and there is some good, cheap eats within 5 minutes of the hotel by car.Genuine Expedia guest review
"Good convenient Hotel for the $"
We are staying Kona and wanted to visit the Volcanos, so we only stayed 1 night I. Hilo. This Hotel was perfect for that. , Cheap price, ocean view with a balcony, clean room, a bit dated, and the Hotel is going through a renovation so lots of construction noise during the day. Not a problem, though, as we were out all day. Had a nice visit!Genuine Expedia guest review
We enjoyed our stay at the Hilo Hawaiian. Just one draw back. Do not park your vehicle under a tree. Sunday morning, our vehicle was bombarded with quite a lot of bird mess.Genuine Hotels.com guest review
"Beautiful view and a clean comfortable room"
We stayed 2 nights in one of the recently renovated rooms. We had a great view of the bay and park. The room was super clean and the staff was very friendly. There are a few restaurants within walking distance and it is about 1/2 hour away from the Volcanoes National Park. The amenities were a bit lacking for younger families; the pool was very basic, […] but it was right next to a great park. Read moreGenuine Expedia guest review
"Nice location but...."
I understand that renovations are taking place however the hotel was beyond noisy! From in the room you can hear EVERYTHING that is going on in the hallway, in the rooms next door and the rooms above. House keeping cleaning other rooms on the hall woke me up before 6am almost daily and the construction crew soon followed. I understand that they all […] have a job to do but how about a 9-5 job instead of a 6-2.... We seemed to have a few rooms with groups of younger guests that literally ran the hall until midnight. I might have gotten 5 hours of sleep a night, not what you want on a vacation. In addition the air conditioning in our room made the room musty and damp. It was much nicer to just leave the patio door open. Read moreGenuine Expedia guest review
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