"A nice hotel that is past it's glory days"
At one time I suspect that this was THE place to stay. It is still a very nice hotel but it has a rather tired feeling and a pitiful swimming pool. The location is great with Coconut Island right in back next to a very nice park. We stayed for two nights because of location for day trips but I cannot imagine staying for longer. I didn't pay attention […] but it seemed like a boring place if you have kids (we don't). The Kona/Kohala coast is much more oriented to tourists and is consequently more crowded. We started in Kona and drove around the entire island over 6 nights. I was not ready for how beautiful the Big Island would be. Highlights included the entire South coast including Volcanoes Park and the 4 mile hike in the Kilauea Crater which was incredible (challenging but doable--hike counterclockwise). Don't miss the Puna area where orchids grow like weeds or the most Southern point in the US (it's not Key West). The East coast is another coast to see and make sure to getup to Hawi which is a great old plantation town. Read moreGenuine Hotels.com guest review
"Hilo Hawaiian Hotel stay"
Very comfortable clean room. Noise was not an issue as I thought it might be with the frogs.Genuine Hotels.com guest review
Really enjoyed this hotel.Genuine Hotels.com guest review
This hotel looked and felt like a high ranking resort. If I had to find a negative it would be the beach is rocky and the parking garage is small. Other than that it is probably the best hotel on the Hilo side of the big island.Genuine Hotels.com guest review
Nothing is memorable about the Hilo Hawaian, other then the noise from the Koke frogs and that of the loud, old A/C. No hairdryers in the room, the staff will politely tell you to bring your own, and the breakfast buffet, for $20, is mediocre at best. No real competition, and they know it.Genuine Hotels.com guest review
"Hilo hawaiian is gggggrrrrreeeeaaaattttt!"
The hilo hawaiian had great staff ... Very friendly! ... The bar down stairs had great entertainment as well as the drinks! This hotel comes with a restraunt downstairs as well and the food is delicious! All u can eat buffet as well as menu items and on the weekend they have crab legs and prime rib. We will definitely be staying there again when we […] go back to hilo! Read moreGenuine Hotels.com guest review
"We would stay there again!"
We only stayed for one night; however, upon check in we asked for a room with a view, which we got for no extra charge. Everyone was very courteous.Genuine Hotels.com guest review
"Backwards thinking staff... Disconnected."
No Hair Dryers in the rooms. When we down to the Front Desk, we were tod that you need to REQUEST a hair dryer at check-in. Since we only stayed that night (6th floor) we had to pack and leave to meet a client that morning. Idiotic policy would have you go check out a dryer and then return it (up down up down elevator) just to dry hair. Ridiculous.Genuine Hotels.com guest review
"The best place to stay in Hilo"
Very clean and comfortable. Front desk people are very friendly. Food is awesome. Love it, love it,love it.Genuine Hotels.com guest review
It was fineGenuine Hotels.com guest review
"good value and centrally located"
rooms were clean and comfortable, balcony and views were great. Staff was helpfull and friendly.We had two rooms and both were very nice. The Volcano bike ride picked us up at the front door. the farmers market was just down the street and was really fun. Got info about where the locals eat and tried great local specialties. We would recommend and stay […] here again. price was a bargain for what we enjoyed. the frogs serenade was great!! Read moreGenuine Hotels.com guest review
"Not really a hotel"
It is like a shack in the beach, not a hotel. No AC, no TV, wild roosters waking you up too early. Terrible beds. Interior is like a summer camp dorm for kids. The location is great, right on the beach.Genuine Hotels.com guest review
"Great bay view!!"
Clean, convenient, view of harbor, location was great for touring VNP, town and near airport.Genuine Hotels.com guest review
Room was fine. Met Grace Park from Hawaii 5-O in elevator. Parking was a bit challenging and bellman wasn't very aware. Unfamiliar with area so had trouble finding a place to eat. On site restaurant is too expensive.Genuine Hotels.com guest review
People around the hotel not friendly. . And also most store closed Saturda.. it's like a ghost town..Genuine Hotels.com guest review
"Hotel with excellent view of ocean, Hilo, mountain"
Location is awesome -- nice view of Hilo, ocean, mountains and walking access to nearby parks and gardens, easy access to downtown waterfront. Room was clean, recently renovated, no smokey or moldy smells. Negatives:in-room wi-fi is NOT free, only free in downstairs lounge.Genuine Expedia guest review
"Nice hotel short drive from the airport"
We had two stays at the hotel. The first one was for three nights and the second one for one night. In the first stay, the front desk assigned a room next to the elevators. As a result, it was quite a bit noisy all the time. The next day they moved us to another room. In the second stay, the room was well far from the elevators. The rooms were clean […] and comfortable. Coconut Island is only a short walk away from hotel. Hotel has a nice, but somewhat expensive, restaurant on premises. First two days of the the first stay, WiFi and internet was intermittent. I will suggest that Castle Resort people should get rid of ShakaNet on this site as well as one in Maui. Read moreGenuine Expedia guest review
Stay too short, one night only. Not much comments.Genuine Hotels.com guest review
"Good hotel for Hilo"
Decor is dated, but generally clean and location is ideal.Genuine Hotels.com guest review
"Nice hotel for Hilo"
Stayed here for 2 nights- large rooms with a nice balcony view of the bay. Rooms were clean - and it was quiet at night.Genuine Hotels.com guest review
Room & bed very comfortable. Nice bath. Great View from Room. Location near airport. Enjoyed the stay.Genuine Hotels.com guest review
The staff and accomodations were very clean and niceGenuine Expedia guest review
"Don't get a room near the elevator"
We stayed a total of 3 nights - the first 2 nights were OK, then we spent 2 nights in Kona, then we returned to the Hilo Hawaiian Hotel for a 3rd night so that we could be close to the airport for an early morning departure. That 3rd night we were given a room close to the elevator on the 7th floor. We could not sleep at all!!! The elevator motors make […] a loud rumbling noise every time it is being used. Then we heard loud conversations coming from the hallway every time someone got off the elevator and walked or ran to their room. This hotel seems to attract high school student tours, so be prepared for LOTS of noise from them. Hotel security will not do anything about it, so don't bother. Also, our room was missing a desk chair so we had to request one, and the TV remote wasn't working so we had to get a replacement (which wasn't functioning all that well either.) The property just seems to be neglected and the management appears to be very apathetic. Read moreGenuine Hotels.com guest review
We stayed here for part of out honeymoon. We had a renovated room, it was clean and simply decorated. This hotel appears to be the best one in the little strip of hotels. Would recommend!Genuine Expedia guest review
"The best hotel Hilo has to offer"
I am a self-proclaimed hotel queen so since this is the best hotel Hilo has to offer, well you might be a little disappointed. The staffs' courteous service was ok but I don't know if that's because we're local. The hallway wreaked of dingy carpet and the elevator squeaked loud enough to cause alarm. The room was ok...at least they had cable but the […] bathroom was filthy with leftover hairs and the tub drained ever so slowly. Read moreGenuine Hotels.com guest review
Check in was at 3 and room was not ready until 4. There was no bath mat in the shower and no full size towels in the shower area. The hotel and pool were very clean and in good condition.Genuine Expedia guest review
we checked in late & checked out early so not experience much except we liked the view from our room and the locationGenuine Hotels.com guest review
Went to Hilo for medical procedure. Hotel room was very comfortable and close to medical facility. Would recommend this hotel anytime without reservationGenuine Hotels.com guest review
"Hotel excellent service. Seafood Friday WOW!"
Convenient to major sights. Staff very friendly. Hotel very clean and comfortable.Genuine Hotels.com guest review
"Loudest elevator ever"
You will hear the elevator the whole Night. And arriving Tour groups make so much noise, you won't get any sleep. Never ever.Genuine Hotels.com guest review
"Nice hotel. Very wet in Hilo. Very green."
Only stayed one night so could reach Volcanoes National park.Genuine Expedia guest review
"Much better than I expected"
When I booked it I thought it is poor, but it is pretty good when I arrived.Genuine Expedia guest review
The hotel was located conveniently to airport facing the bay an Coconut Island. The hotel had been recently updated. The bathroom was done nicely with modern finishes including double baskets in shower for amenities. The room was large and well appointed. The pool was freezing! The pool furniture was very basic and not very comfortable.Genuine Hotels.com guest review
"great ocean view"
Very efficient staff. I had called ahead with some specific requests for the baby and they took care of it. No extra charges either. Extremely nice staff everywhere - front desk, maid service, concierge, bell service...Genuine Expedia guest review
A wonderful place to stay and relax. Beautiful view from the room. The staff was so kind and professional. They were helpful in finding sites to go see. I would definitely stay there again. Thank you so much for an outstanding place to stay.Genuine Expedia guest review
"Best view of the bay"
I had a seventh-floor room with a view of the bay. The view of the bay, Coconut Island, the wildlife, and the Observatories was outstanding. Never before have I spent so much time on a balcony absorbing the view.Genuine Expedia guest review
"Nice hotel with great location and ocean view"
The Hilo Hawaiian fit our needs perfectly. Located near downtown Hilo, we were able to quickly get where we needed to go. We were there for a family reunion and most of my family members were there and happy with the hotel. i would've given 5 stars except for the bellman service which was poor. The bellman basically watched us unload 5 heavy suitcases […] from the car before asking if we needed any help. We had to ask him to pls bring us the luggage cart to get them to our rooms. At other hotels the bellmen were quick to help. it wasn't a good first impression of the hotel, but the front desk was friendly and helpful which helped us feel better about where we chose to stay. Read moreGenuine Hotels.com guest review
"Best in Hilo!"
If you have to stay on the Hilo side this is the best they have! The newly renovated rooms were awesome! We paid a little extra for ocean (bay) view.Genuine Expedia guest review
Nice view， nice staff, clean room，and good location.Genuine Expedia guest review
Anyone giving this hotel above a one star isn't being completely honest. There is nothing for the kids to do, the pool closes at 7pm (ridiculous), there is no room service, restaurants are rarely open, you are on your own most of the day until 5:30, the closest off-site restaurant is Ken's House of Pancakes! Ugh. When I told the staff at the desk they […] were crazy for closing the pool at 7pm, one of them accused me of being crazy. OMG, what kind of professionalism is that? We were booked for 6 nights but checked out after two and went to the Hilton at Waikoloa Village. It was amazing! Read moreGenuine Hotels.com guest review
This hotel is nice in some areas but needs updating in others. It's like half a remodel. No free wi-fi in rooms you have to go down to the lobby. No separate light between the vanity and the toilet so turning the light on wakes up everyone in the room. Nice little deck but if you look to the left or right you see your neighbors on their decks. No privacy […] there. I think if they charged less I wouldn't give it such a harsh review, but they charge what a really nice hotel would charge for a mediocre hotel experience. Our friends live in Volcano, we'll stay there next time. Read moreGenuine Hotels.com guest review
"Hotel on the ocean, no beach"
We had a wonderful nights sleep in this hotel. We found in very comfortable and clean. My only complaints were that we thought we were staying on a swimming beach not ocean front and the cot we paid $30.00 for my teenage daughter was terrible and very uncomfortable which she ended up sleeping on the floor instead. (wasted money). The front desk was […] very helpful to answering my questions about the area. Read moreGenuine Expedia guest review
Good location on that side of island. Staff not friendly.Genuine Expedia guest review
"Nice hotel with a fantastic view over the ocean."
We enjoyed the buffet dinner at the hotel. To our surprise, the wine was included in the price. The selection was great. We also enjoyed the buffet breakfast, but the selection was not so great, but satisfactory. From our 3. floor unit and balcony, we were able to see the ocean and the mountain. Very nice.Genuine Expedia guest review
"Mediocre at best"
As soon as I walked into the open air lobby, I could tell it was run down, moldy (from the smell), and not the type of hotel I was hoping for on beautiful Hawaii. It needs updating - the room was very spacious but no couch despite paying for the premium room (just a bed and chair) and the "remodel" was not completely finished, much of it still seemed […] dated. Then there was a single grape on the floor next to the bed - weird and gross! II'm not convinced they had really cleaned. Trying to get to the small pool or your car (if in the garage) is not convenient. After sticking it out for 2 nights, we canceled our remaining 2 nights and went back to Kona/Waikoloa Beach area which we liked a lot better for the same price. Read moreGenuine Expedia guest review
"A Quiet Tropical Paradise on the Big Island"
After my bad experience on Oahu, this was a "bit of heaven on earth". MAKE SURE to book the BAY VIEW rooms for a truly peaceful and refreshing viewpoint. The giant cruise ships pass by while the kids are jumping from a rock tower into the bay on tiny Coconut Island Park. The rooms are spacious, the parking is free, and the views are awesome. It is simply […] nice to have the patio door open, feel the fresh air, and see the morning sunrise. I was on the highest floor - the 8th. You definitely want this side of the hotel, so you can see Downtown Hilo in the distance and the mountains on the far horizon. As far as I was concerned, this hotel was fresh and updated and overall wonderful. It is very conveniently located only ONE mile away from the airport. There are many hotels on the stretch of road where this hotel is located, but this hotel is fresh and updated. The nearby park is great for walking, and the giant banyan trees adds a touch on interest to the street. Read moreGenuine Expedia guest review
"Comfortable,close to town, easy to get to Hotel"
We like the comfort and proximity to our appointments in downtown Hilo. Free and plentiful parking is another one of the keys to choosing Hilo Hawaiian Hotel. I hope that you may be planning on room service for meals as my husband is in a wheel chair and it is most convenient for him to eat in the room at his pace. However, we do go to the cafe for […] sandwiches, coffee. Room that we had was spacious, clean as was the roll-in shower. We used the pool this time and had an enjoyable swim with an personable pool attendant. Mahalo Read moreGenuine Expedia guest review
"Best in hilo, beautiful views"
This was the best hotel in Hilo, which has few nice hotels. It is not fancy but has a lovely location &is clean. The bar should be open later at night.Genuine Expedia guest review
Clean but standard Bad noise insulation Nothing special, just okGenuine Expedia guest review
Great location, close to airportGenuine Hotels.com guest review
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