Stay too short, one night only. Not much comments.Genuine Hotels.com guest review
"Good hotel for Hilo"
Decor is dated, but generally clean and location is ideal.Genuine Hotels.com guest review
"Nice hotel for Hilo"
Stayed here for 2 nights- large rooms with a nice balcony view of the bay. Rooms were clean - and it was quiet at night.Genuine Hotels.com guest review
Room & bed very comfortable. Nice bath. Great View from Room. Location near airport. Enjoyed the stay.Genuine Hotels.com guest review
"Don't get a room near the elevator"
We stayed a total of 3 nights - the first 2 nights were OK, then we spent 2 nights in Kona, then we returned to the Hilo Hawaiian Hotel for a 3rd night so that we could be close to the airport for an early morning departure. That 3rd night we were given a room close to the elevator on the 7th floor. We could not sleep at all!!! The elevator motors make […] a loud rumbling noise every time it is being used. Then we heard loud conversations coming from the hallway every time someone got off the elevator and walked or ran to their room. This hotel seems to attract high school student tours, so be prepared for LOTS of noise from them. Hotel security will not do anything about it, so don't bother. Also, our room was missing a desk chair so we had to request one, and the TV remote wasn't working so we had to get a replacement (which wasn't functioning all that well either.) The property just seems to be neglected and the management appears to be very apathetic. Read moreGenuine Hotels.com guest review
"The best hotel Hilo has to offer"
I am a self-proclaimed hotel queen so since this is the best hotel Hilo has to offer, well you might be a little disappointed. The staffs' courteous service was ok but I don't know if that's because we're local. The hallway wreaked of dingy carpet and the elevator squeaked loud enough to cause alarm. The room was ok...at least they had cable but the […] bathroom was filthy with leftover hairs and the tub drained ever so slowly. Read moreGenuine Hotels.com guest review
we checked in late & checked out early so not experience much except we liked the view from our room and the locationGenuine Hotels.com guest review
Went to Hilo for medical procedure. Hotel room was very comfortable and close to medical facility. Would recommend this hotel anytime without reservationGenuine Hotels.com guest review
"Hotel excellent service. Seafood Friday WOW!"
Convenient to major sights. Staff very friendly. Hotel very clean and comfortable.Genuine Hotels.com guest review
"Loudest elevator ever"
You will hear the elevator the whole Night. And arriving Tour groups make so much noise, you won't get any sleep. Never ever.Genuine Hotels.com guest review
The hotel was located conveniently to airport facing the bay an Coconut Island. The hotel had been recently updated. The bathroom was done nicely with modern finishes including double baskets in shower for amenities. The room was large and well appointed. The pool was freezing! The pool furniture was very basic and not very comfortable.Genuine Hotels.com guest review
"Nice hotel with great location and ocean view"
The Hilo Hawaiian fit our needs perfectly. Located near downtown Hilo, we were able to quickly get where we needed to go. We were there for a family reunion and most of my family members were there and happy with the hotel. i would've given 5 stars except for the bellman service which was poor. The bellman basically watched us unload 5 heavy suitcases […] from the car before asking if we needed any help. We had to ask him to pls bring us the luggage cart to get them to our rooms. At other hotels the bellmen were quick to help. it wasn't a good first impression of the hotel, but the front desk was friendly and helpful which helped us feel better about where we chose to stay. Read moreGenuine Hotels.com guest review
Anyone giving this hotel above a one star isn't being completely honest. There is nothing for the kids to do, the pool closes at 7pm (ridiculous), there is no room service, restaurants are rarely open, you are on your own most of the day until 5:30, the closest off-site restaurant is Ken's House of Pancakes! Ugh. When I told the staff at the desk they […] were crazy for closing the pool at 7pm, one of them accused me of being crazy. OMG, what kind of professionalism is that? We were booked for 6 nights but checked out after two and went to the Hilton at Waikoloa Village. It was amazing! Read moreGenuine Hotels.com guest review
This hotel is nice in some areas but needs updating in others. It's like half a remodel. No free wi-fi in rooms you have to go down to the lobby. No separate light between the vanity and the toilet so turning the light on wakes up everyone in the room. Nice little deck but if you look to the left or right you see your neighbors on their decks. No privacy […] there. I think if they charged less I wouldn't give it such a harsh review, but they charge what a really nice hotel would charge for a mediocre hotel experience. Our friends live in Volcano, we'll stay there next time. Read moreGenuine Hotels.com guest review
Great location, close to airportGenuine Hotels.com guest review
"Nice hotel, great location."
No gym, wifi does not work. Excellent location, preety landscape.Genuine Expedia guest review
Upgraded my room to ocean view because the rate was not much more than the standard room rate. No parking fees. The restaurant was OK. I was happy that I didn't need to leave the hotel the evening I checked in. Overall, a good stay.Genuine Expedia guest review
"Ok for a view of the trees."
Stay was very nice. Only stayed one night. Was able to check- in a little early.Genuine Expedia guest review
"Very enjoyable -- old Hawaiian feel!"
We loved this hotel -- it was in a beautiful location and close to everything. It had the look and feel of old Hawaii without being run down. Would definitely return.Genuine Expedia guest review
We enjoyed our stay at the Hilo Hawaiian.Genuine Hotels.com guest review
"clean, mediocre food, noisy, too $"
Expected to see and hear surf, not the case, so disappointed compared to Kona side stay. Hotel was clean, but noisy. No beach side bar. Food fair and over priced. Hotel was overpriced compared to other hotels we stayed at during vacation on the big island. Stayed 3 days, key card malfunctioned every day.Genuine Hotels.com guest review
"Great place to relax"
We enjoyed our stay, there was a band playing in the lounge when we arrived. The room was over sized and clean, the staff was friendly. Our room was street side so heard the frogs croaking which was fine but would recommend getting a room bay side.Genuine Hotels.com guest review
"Castle Hilo Hawaiian - Getting better"
We have stayed at the Castle Hilo Hawaiian the last three times we have visited the Big Island. We always stay in a condo in Kona but come over to Hilo for two night while we visit Volcanoes NP and the Puna area. The first year (2008) the Hilo Hawaiian looked pretty run down. It was obviously a hot spot in its hey-day but had since fallen on harder […] times. But, the price was right. In 2010, the lobby seemed to be a bit brighter and cleaner and the room had definitely been upgraded a bit. This year (2014) the room and bed were quite nice and the overall hotel looked as if it has received some nice sprucing up. The price is still right and we enjoyed our stay. We will definitely stay there again the next time we visit Hilo. Read moreGenuine Expedia guest review
"Nice Hotel with beatiful view"
I stayed with my girl friend and spent relax time. Service and view were nice enough.Breakfast was below the expectation.Genuine Expedia guest review
My husband and I stayed here for two nights during our honeymoon and were pleasantly surprised. Pretty koi pond out front and large open lobby welcomed us. Staff members were very friendly and helpful. Plenty of parking space available. Beautiful grounds overlooking the ocean with two lovely parks within a very short walking distance. Nice pool, but […] nothing super special. Five minute drive to shopping and dining and great location for exploring the sights of Hilo. Room was very clean and beautifully decorated. Some rooms overlook the ocean, whereas others face the parking deck (like ours, which was disappointing) … so ask for an ocean room (not sure if they are more expensive or if it’s the luck of the draw). Queen’s Court Restaurant on site, but pretty pricey (but then again Hawaii is expensive!). No free WIFI unfortunately, but would definitely stay here again! Read moreGenuine Expedia guest review
"Great price for a nice hotel"
We stayed only one night, but we were impressed with many of the features and the service! Parking was free and convenient too! Great value for the price!Genuine Hotels.com guest review
"Nice hotel in Hilo."
The staff at the front desk were very friendly. The hotel room was clean and the house keeping staff was friendly.Genuine Expedia guest review
Very friendly and accomadating staff, nice big clean rooms, good location. Definitely should add a hot tub or jacuzzi in all that extra concrete space by the pool. Also charge for internet in room a little off putting as well as terrible tv channel selection. Of course you don't vacation to the big island to watch tv but a few more options at night […] would have been welcome. Definitely would stay again. Read moreGenuine Hotels.com guest review
"Not really worth the cost."
It was just so so. Yes, there was a view of the bay and Coconut Is., but the bay was not very beautiful. It was very still and seemed somewhat stagnant due to the man-made breaker, and debris was floating along the shore. Of course it was because it was gray and raining also. A couple of other issues which bothered us were that they only give you one […] pkg of regular coffee, and they want you to pay for additional pkgs. Also the hotel sign in front of the building was so small you can't hardly read it unless you walk or drive right up to it. We were coming from the opposite direction from the way it was pointing, and we missed it several times driving by at night. Otherwise though, the room was perfectly comfortable, and the balcony was really nice. The service staff was very nice and helpful, and the buffet was awesome! Read moreGenuine Hotels.com guest review
"Good value for the area"
Parking is free, its easy to find. The room looks to have been updated recently. We were unlucky and got a room right above the roof of the front entry area so not a great view. Nice gardens and park to go running at during the day. Wouldn't go after dark though. Hilo a bit more rustic than Kona but if you want to see the lava glowing at night at the […] volcano, I suggest staying in Hilo for one night. Read moreGenuine Expedia guest review
We were pleasantly surprised by the hotel. It met or exceeded all our expectations.Genuine Hotels.com guest review
Did not have a chance to enjoy it but if you like to walk itvs the perfect location.Genuine Hotels.com guest review
Adequate. Nothing great. They didn't clean the bed very well the next day.Genuine Hotels.com guest review
Good locationGenuine Hotels.com guest review
"Nice hotel with nice view of the cove and a little"
Very pleasant experience hotel was right near the water and close to other facilities.Genuine Expedia guest review
We always stay here when we visit Hilo. It's the best hotel in the area and close to everything, especially the airport.Genuine Hotels.com guest review
"Close to the airport"
Good location near the airport and on the water. View of the ocean was nice but my room was facing the parking lot. Though it says "Renovated room", to me, it was old and cheap looking. The towels were very thin and rough, you have to ask for a hair dryer if you need one. The price was way high for what I got which was 2 double beds. Not queen size […] bed but they charged a lot for 2 double. Read moreGenuine Expedia guest review
"Nice place close to downtown Hilo"
We spent the day at Volcano National Park, and we were really tired after a long day of walking around the park. The room was clean, beds were comfy. Staff was helpful and very pleasant. If you need a hair dryer, ask at the desk because theynare not placed in the rooms. Parking is free. We didn't use the hotel restaurants as they are plenty of good […] places in town. If you are in the mood for good Italian food, give Pesto's a try in downtown Hilo, they have Gouten Free as well. Read moreGenuine Expedia guest review
"Much better with renovations"
Much better after the recent renovations... Price point is still pretty high, but good view and location...Genuine Expedia guest review
Lovely room overlooking banyon trees - not too noisy at all. I would expect a hair dryer in the room - had to request one from front desk. I would also not expect to pay $2 for extra coffee when spending $180 per night. But staff and all other amenities were great and our room was a comfortable and good size. I would stay there again.Genuine Hotels.com guest review
"great hotel, awesome bay views, near parks"
Staff was so friendly, got us to our room early. The room was clean and comfortable. We greatly enjoyed the location. Close to great parks and the bay. Quick to downtown Hilo and the farmer's market. Would stay there again in a heartbeat!Genuine Expedia guest review
"Need to improve on cleanliness"
We did not spend much time in the room as our children live in Hilo and we were doing things with them. However, there were long stringy black hairs in the bathroom, and it is obvious that vacuuming takes place only in the middle of the room. It should be thoroughly cleaned after each guest and the elevators are VERY dirty and don't work well eithe […] r. Read moreGenuine Hotels.com guest review
Our stay was very good, there were problems with wifi in fact it was not working in either of our rooms and we got no help resolving that issue. I would hesitate to stay on A business trip for that reason.Genuine Hotels.com guest review
"Good for Hilo, Mediocre anywhere else"
Hotel has a good location and large rooms. Otherwise, the hotel needs an update. Staff is uncaring and cannot offer any recs on restaurants etc. Hilo itself is not worth visiting unless its a pitstop to go elsewhere.Genuine Hotels.com guest review
Couldn't get TV working. Overpriced.Genuine Hotels.com guest review
Response by Castle Hilo Hawaiian Hotel Dear Valued Guests: Aloha! Thank you for taking the time to share with us your experience during your recent visit to the Hilo Hawaiian Hotel. Please accept my apologies for any deficiencies experienced. We strive to maintain excellent quality standards and I will speak with our staff and Oceanic Time Warner Cable regarding your television concerns and will address this right away. Hopefully we will have the opportunity to welcome you back and regain your confidence. Sincerely, General Manager
"Great view. Great location."
This hotel was perfect for me and my dad who has a walker. Easy access. No problems parking and no parking fees. Fantastic view. Banyon drive with the trees and the bridge to coconut island... Lovely. Loved the local pancake restaurant nearby. Remember to ask for a hair dryer. This is not a luxury hotel, but it seemed like the best option on this side […] of the island. Easy access to the volcano nat park too. We really enjoyed our stay and I would return. Read moreGenuine Expedia guest review
"Castle Hilo in February"
The hotel was probably grand when it was built and still doesn't have a lot of competition in Hilo. However, the place needs to be updated to modern expectations: better daily cleaning, hot tub, indoor pool (for the rainy days which there are plenty of), a better location for small weddings than the side of the parking garage. Compared to newer, better […] hotels, this hotel is a disappointment. Compared to other hotels in Hilo, it is probably one of the best. The bar was far too upscale and expensive compared to the lack of luxury of the rooms. Thankfully, a cheaper bar is a short walk to the next hotel. Read moreGenuine Expedia guest review
"The Reception was extremely friendly"
The room was clean and comfortable. I will stay there againGenuine Expedia guest review
"Nice hotel with ocean front view"
This is such a beautiful location. Woke up to a sunrise over the mountain - beautiful!Genuine Expedia guest review
"Nice room, hotel a little dated. why stay in Hilo?"
The room itself was nice, modern, comfortable. The rest of the hotel was a little dated. There's not too much in Hilo, so if you're going to Volcanos, it's probably better to just stay there rather than do the 45min drive each way (no rooms were available by the time I booked). Huge nice banyan trees all around the hotel but then as soon as you leave […] its little peninsula, it gets to sort of shady pretty quickly Read moreGenuine Hotels.com guest review
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
We are now watching this hotel on your travel dates
( - )