The hotel was nice enough, although it appeared to cater to a predominantly Asian clientele. The room was clean and comfortable.Genuine Hotels.com guest review
"Stay was okay"
Family stayed 7 nights. Hotel was okay. Everything is fairly close. Pool was not inviting. Chairs uncomfortable no towels available.Genuine Hotels.com guest review
"Not a good hotel for business professionals..."
This hotel has an outdated décor but is clean and seemingly well maintained. However, as business travel writers we were shocked at the poor wifi set up. There was a fee for wifi in the which has the worst signal we've ever experienced in a hotel. The free common areas signal was slow especially when several other travelers were online. This is unacceptable […] in today's world for both tourists and business travelers. When we reported the poor signal in the room, the reservations desk staff member contacted the provider and the signal improved several hours later. The food in the restaurant was overcooked, although the service was good. Read moreGenuine Hotels.com guest review
"Convenient hotel in Hilo"
Very friendly and helpful staff. Within walking distance of many restaurants.. Room was spotless and bed comfortable. We got a free room upgrade...just for asking. Not a resort, but a good spot to hang hat when sightseeing on east coast of Big Island.Genuine Hotels.com guest review
"Castle Hilo Hawaiian"
Nice hotel, pool is cold in December (they don't heat it) so my daughter couldn't swim in it, beautiful Banyan trees out in front. Rooms were nice, staff was nice, decent service.Genuine Hotels.com guest review
"Under new management"
Went there for two nights on our way to Maui. Nice place. Would recommend for everyone.Genuine Hotels.com guest review
"Best in Hilo!"
I stay there weekly for business and I must say always a pleasant experience.Genuine Hotels.com guest review
"Excellent hotel, breathtaking ocean view"
This hotel is beyond my expectation. It stands on the beach facing a scenic road and back to a huge park along the bay. There are many parks, pools and beaches nearby, The room is spacious,clean and well decorated with breathtaking ocean view from the balcony. In the meantime, this hotel is in a short driving distance to the town center and farmer's […] market. All of my family, including grand parents and kids, enjoy the stay in Hilo. Read moreGenuine Hotels.com guest review
"Exellent location; good value"
Excellent location and good value. We had rooms overlooking the bay/coconut island and the views were stunning. The property is slightly run down and could use refreshing. The space in the rooms was great and the balcony a bonus to enjoy fresh air. On site restaurant was not very appealing with limited menu and we ended up eating out of the hotel. Overall, […] the excellent location makes up for some of the shortfalls and we enjoyed the ability to get to most of the sights like the Volcano Park, Wai'pio Valley, the current lava flow sights, waterfalls etc. with short drives. Read moreGenuine Hotels.com guest review
"Give it a try. :)"
I was a little worried about this hotel because of the negative reviews. However, it has been pretty much redone and it was a very nice hotel. We are used to Hiltons and I would say that this one is at least as nice as the Embassy Suites.Genuine Hotels.com guest review
"A nice hotel that is past it's glory days"
At one time I suspect that this was THE place to stay. It is still a very nice hotel but it has a rather tired feeling and a pitiful swimming pool. The location is great with Coconut Island right in back next to a very nice park. We stayed for two nights because of location for day trips but I cannot imagine staying for longer. I didn't pay attention […] but it seemed like a boring place if you have kids (we don't). The Kona/Kohala coast is much more oriented to tourists and is consequently more crowded. We started in Kona and drove around the entire island over 6 nights. I was not ready for how beautiful the Big Island would be. Highlights included the entire South coast including Volcanoes Park and the 4 mile hike in the Kilauea Crater which was incredible (challenging but doable--hike counterclockwise). Don't miss the Puna area where orchids grow like weeds or the most Southern point in the US (it's not Key West). The East coast is another coast to see and make sure to getup to Hawi which is a great old plantation town. Read moreGenuine Hotels.com guest review
"Hilo Hawaiian Hotel stay"
Very comfortable clean room. Noise was not an issue as I thought it might be with the frogs.Genuine Hotels.com guest review
Really enjoyed this hotel.Genuine Hotels.com guest review
This hotel looked and felt like a high ranking resort. If I had to find a negative it would be the beach is rocky and the parking garage is small. Other than that it is probably the best hotel on the Hilo side of the big island.Genuine Hotels.com guest review
Nothing is memorable about the Hilo Hawaian, other then the noise from the Koke frogs and that of the loud, old A/C. No hairdryers in the room, the staff will politely tell you to bring your own, and the breakfast buffet, for $20, is mediocre at best. No real competition, and they know it.Genuine Hotels.com guest review
"Hilo hawaiian is gggggrrrrreeeeaaaattttt!"
The hilo hawaiian had great staff ... Very friendly! ... The bar down stairs had great entertainment as well as the drinks! This hotel comes with a restraunt downstairs as well and the food is delicious! All u can eat buffet as well as menu items and on the weekend they have crab legs and prime rib. We will definitely be staying there again when we […] go back to hilo! Read moreGenuine Hotels.com guest review
"We would stay there again!"
We only stayed for one night; however, upon check in we asked for a room with a view, which we got for no extra charge. Everyone was very courteous.Genuine Hotels.com guest review
"Backwards thinking staff... Disconnected."
No Hair Dryers in the rooms. When we down to the Front Desk, we were tod that you need to REQUEST a hair dryer at check-in. Since we only stayed that night (6th floor) we had to pack and leave to meet a client that morning. Idiotic policy would have you go check out a dryer and then return it (up down up down elevator) just to dry hair. Ridiculous.Genuine Hotels.com guest review
"The best place to stay in Hilo"
Very clean and comfortable. Front desk people are very friendly. Food is awesome. Love it, love it,love it.Genuine Hotels.com guest review
It was fineGenuine Hotels.com guest review
"good value and centrally located"
rooms were clean and comfortable, balcony and views were great. Staff was helpfull and friendly.We had two rooms and both were very nice. The Volcano bike ride picked us up at the front door. the farmers market was just down the street and was really fun. Got info about where the locals eat and tried great local specialties. We would recommend and stay […] here again. price was a bargain for what we enjoyed. the frogs serenade was great!! Read moreGenuine Hotels.com guest review
"Not really a hotel"
It is like a shack in the beach, not a hotel. No AC, no TV, wild roosters waking you up too early. Terrible beds. Interior is like a summer camp dorm for kids. The location is great, right on the beach.Genuine Hotels.com guest review
"Great bay view!!"
Clean, convenient, view of harbor, location was great for touring VNP, town and near airport.Genuine Hotels.com guest review
"You're better staying at a Comfort Inn"
From the start this wasn't a good experience. The woman at the front desk during checkin couldn't be less helpful. We get to the room and find that the sliding doors don't close & lock correctly, the fridge doesn't work, and the bed couldn't be less comfortable. The only reason I gave it 2 stars instead of 1 is because it was pretty clean and you can't […] really expect too fancy at this price range. Read moreGenuine Expedia guest review
"nicest hotel in Hilo area, but!"
In Hilo, there is no 5-star grade hotel. So, this was my choice, because my flight back to LA was around 7:00 AM. This hotel seems the best in town, but not he one which exceeds your expectation with the price.Genuine Expedia guest review
"daughter white coat ceremony"
trash didn't take out , room not too clean, dishes not clean very dusty. not for the price of a suite we paid for.Genuine Expedia guest review
We enjoyed being there. We had a great view and the people there were so friendlyGenuine Expedia guest review
Room was fine. Met Grace Park from Hawaii 5-O in elevator. Parking was a bit challenging and bellman wasn't very aware. Unfamiliar with area so had trouble finding a place to eat. On site restaurant is too expensive.Genuine Hotels.com guest review
Over for 3 days with family from Oahu for a baby luau. Room great, front desk great, ice makers in different floors-yeh, AND free parking.Genuine Expedia guest review
"Very dirty carpets and even found a cockroach."
It was nit worth the money. The rating is not worth itGenuine Expedia guest review
People around the hotel not friendly. . And also most store closed Saturda.. it's like a ghost town..Genuine Hotels.com guest review
"Hotel with excellent view of ocean, Hilo, mountain"
Location is awesome -- nice view of Hilo, ocean, mountains and walking access to nearby parks and gardens, easy access to downtown waterfront. Room was clean, recently renovated, no smokey or moldy smells. Negatives:in-room wi-fi is NOT free, only free in downstairs lounge.Genuine Expedia guest review
"Nice hotel short drive from the airport"
We had two stays at the hotel. The first one was for three nights and the second one for one night. In the first stay, the front desk assigned a room next to the elevators. As a result, it was quite a bit noisy all the time. The next day they moved us to another room. In the second stay, the room was well far from the elevators. The rooms were clean […] and comfortable. Coconut Island is only a short walk away from hotel. Hotel has a nice, but somewhat expensive, restaurant on premises. First two days of the the first stay, WiFi and internet was intermittent. I will suggest that Castle Resort people should get rid of ShakaNet on this site as well as one in Maui. Read moreGenuine Expedia guest review
Stay too short, one night only. Not much comments.Genuine Hotels.com guest review
"Good hotel for Hilo"
Decor is dated, but generally clean and location is ideal.Genuine Hotels.com guest review
"Nice hotel for Hilo"
Stayed here for 2 nights- large rooms with a nice balcony view of the bay. Rooms were clean - and it was quiet at night.Genuine Hotels.com guest review
Room & bed very comfortable. Nice bath. Great View from Room. Location near airport. Enjoyed the stay.Genuine Hotels.com guest review
The staff and accomodations were very clean and niceGenuine Expedia guest review
"Don't get a room near the elevator"
We stayed a total of 3 nights - the first 2 nights were OK, then we spent 2 nights in Kona, then we returned to the Hilo Hawaiian Hotel for a 3rd night so that we could be close to the airport for an early morning departure. That 3rd night we were given a room close to the elevator on the 7th floor. We could not sleep at all!!! The elevator motors make […] a loud rumbling noise every time it is being used. Then we heard loud conversations coming from the hallway every time someone got off the elevator and walked or ran to their room. This hotel seems to attract high school student tours, so be prepared for LOTS of noise from them. Hotel security will not do anything about it, so don't bother. Also, our room was missing a desk chair so we had to request one, and the TV remote wasn't working so we had to get a replacement (which wasn't functioning all that well either.) The property just seems to be neglected and the management appears to be very apathetic. Read moreGenuine Hotels.com guest review
We stayed here for part of out honeymoon. We had a renovated room, it was clean and simply decorated. This hotel appears to be the best one in the little strip of hotels. Would recommend!Genuine Expedia guest review
"The best hotel Hilo has to offer"
I am a self-proclaimed hotel queen so since this is the best hotel Hilo has to offer, well you might be a little disappointed. The staffs' courteous service was ok but I don't know if that's because we're local. The hallway wreaked of dingy carpet and the elevator squeaked loud enough to cause alarm. The room was ok...at least they had cable but the […] bathroom was filthy with leftover hairs and the tub drained ever so slowly. Read moreGenuine Hotels.com guest review
Check in was at 3 and room was not ready until 4. There was no bath mat in the shower and no full size towels in the shower area. The hotel and pool were very clean and in good condition.Genuine Expedia guest review
we checked in late & checked out early so not experience much except we liked the view from our room and the locationGenuine Hotels.com guest review
Went to Hilo for medical procedure. Hotel room was very comfortable and close to medical facility. Would recommend this hotel anytime without reservationGenuine Hotels.com guest review
"Hotel excellent service. Seafood Friday WOW!"
Convenient to major sights. Staff very friendly. Hotel very clean and comfortable.Genuine Hotels.com guest review
"Loudest elevator ever"
You will hear the elevator the whole Night. And arriving Tour groups make so much noise, you won't get any sleep. Never ever.Genuine Hotels.com guest review
"Nice hotel. Very wet in Hilo. Very green."
Only stayed one night so could reach Volcanoes National park.Genuine Expedia guest review
"Much better than I expected"
When I booked it I thought it is poor, but it is pretty good when I arrived.Genuine Expedia guest review
The hotel was located conveniently to airport facing the bay an Coconut Island. The hotel had been recently updated. The bathroom was done nicely with modern finishes including double baskets in shower for amenities. The room was large and well appointed. The pool was freezing! The pool furniture was very basic and not very comfortable.Genuine Hotels.com guest review
"great ocean view"
Very efficient staff. I had called ahead with some specific requests for the baby and they took care of it. No extra charges either. Extremely nice staff everywhere - front desk, maid service, concierge, bell service...Genuine Expedia guest review
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