All hotels in Hilo, Hawaii, United States of America
1 room, 2 adults
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71 Banyan Dr, Hilo, HI, 96720, United States of America, ‏‎800-491-6126
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3.7 / 5Good

Score breakdown (from 755 reviews)

Average rating for:

  • Cleanliness
    3.9
  • Service
    3.8
  • Comfort
    3.8
  • Condition
    3.5
  • Neighborhood
    4.0
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5.0 / 5Outstanding
"Great location!"
We had a great experience here. We came with our children to see my husbands hometown. The hotel is a little old but still very nice and the location is great! It's walking distance to some shops and right next to a beautiful park and coconut island which is a great spot for swimming, watching the sunrise or sunset or getting some great pics of the scenery. Wifi is free in the lobby only but they also have complimentary computer and printer access to print off flight boarding passes.
Genuine Hotels.com guest review
4 night family trip Jul 17, 2015
A Traveler
US
5.0 / 5Outstanding
"Hilo"
Very nice place to stay in Hilo. Wonderful suite room.
Genuine Hotels.com guest review
1 night romance trip Jun 29, 2015
Scott
US
2.0 / 5Fair
The double beds were way to small. Queen size beds would be 100% better. Pool area left a lot to be desired and there was no Jacuzzi. Hotel was okay for a last minute over night stay.
Genuine Hotels.com guest review
1 night family trip Jul 1, 2015
Darci
US
4.0 / 5Excellent
"Nice Stay"
Clean, comfortable, recently remodeled rooms in an older hotel with great views of Hilo Bay. Walking distance to Liliuokalani Garden and Coconut Island.
Genuine Hotels.com guest review
2 night romance trip Jun 22, 2015
Steven
US
4.0 / 5Excellent
Castle has nicely redone the rooms They're spacious with nice new furniture Very few problems - no handholds (grab bar) in shower/tub We we're on third floor, so no Lanai (small as they are) It was good over the years, now even better. (Didn't try the pool, but probably cold and ocean access not so good)
Genuine Hotels.com guest review
1 night trip with friends Jun 13, 2015
Peter
US
5.0 / 5Outstanding
"Great"
Very beautiful view and we got exactly what we needed. We have stayed here before and have always been very satisfied with our reservations. Thank you.
Genuine Hotels.com guest review
2 night family trip May 28, 2015
Susan
US
2.0 / 5Fair
"Terrible property"
Avoid Hilo. This is the best hotel in Hilo and it is terrible.
Genuine Hotels.com guest review
1 night family trip Mar 14, 2015
Brian
US
4.0 / 5Excellent
"good stay in comfortable room with view of Hilo"
front desk personnel very accommodating.
Genuine Hotels.com guest review
1 night romance trip May 9, 2015
curtis
US
4.0 / 5Excellent
"Lovely!"
We were just there for one night to check out the lava action at the volcano. (It's about a 45 minute drive to the volcano, which is best seen in the middle of the night because the lava is way more visible in the dark, and the 2 or 3 hours after sunset there are too many people!). It's a beautiful place. After we lava-looked we came back and crashed for a while, then explored Hilo. (There are hotels much closer to the volcano, but these were sold out-- and there's only a tiny village up there for food/exploring).
Genuine Hotels.com guest review
1 night romance trip May 9, 2015
A Traveler
US
3.0 / 5Good
"Resonable price condo in Kona"
Are 2 bedroom beachfront condo had a lovely view a beautiful sunsets. It was very tired looking and needed a good renovation. Second bedroom faced street and without air conditioning was very noisy at night and hot. The main bedroom overlooked the water and had a good breeze.
Genuine Hotels.com guest review
1 night trip with friends Apr 28, 2015
gordon
US
4.0 / 5Excellent
"Hilo Hawaii"
It was only one night and we arrived late and tired. The staff was very professional and accomidating and was able to get checked into our rooms very quickly. the hotel was nice but old and had very nice surroundings and looked over Hilo bay. It was a pieceful place.
Genuine Expedia guest review
Other trip May 1, 2015
Kevin
US
3.0 / 5Good
"Nice"
It was comfortable and overlooked the ocean. The door was good and loved the espresso lounge. Convenient to downtown but enough away for quietness, the park is lovely and right beside. The staff has everything available for adventure. Very nice for Hilo.
Genuine Expedia guest review
Other trip Apr 30, 2015
A Traveler
US
5.0 / 5Outstanding
"Enjoyed it"
We enjoyed our stay at the Castle Hilo Hawaiian Hotel. The room was excellent. One suggestion is that the Name Castle be taken off the posting as It is the Hilo Hawaiian Hotel and the name Castle does not appear any where around it or on it. Was confusing. But we loved the hotel.
Genuine Expedia guest review
Other trip Apr 27, 2015
Carl
US
5.0 / 5Outstanding
"First timers"
This is the first time we stayed here and the staff was friendly and helpful. Parking was available. Rooms were very clean! We didn't eat at the hotel because we were always out and about, but I'm sure the food is great! I will come back again! Thank you for making our stay a pleasant one.
Genuine Hotels.com guest review
2 night business trip Apr 17, 2015
Trinadean
US
4.0 / 5Excellent
"Raining Hilo"
If you want to visit Volcano Nation park it's about 40 min drive but they do have a hotel within the park so that's an option. As far as this hotel goes since Hilo is a small town it's close to just about everywhere include the waterfall. Comfortable bed and they done some improvement to the room so it's clean and roomy. Friendly front desk,it's also next to a park with Japanese style garden, very relaxing. We would stay there again.
Genuine Hotels.com guest review
2 night romance trip Apr 12, 2015
A Traveler
US
5.0 / 5Outstanding
"Beautiful area and view"
I would stay there again. No problems. Food is great.
Genuine Expedia guest review
Other trip Apr 20, 2015
bf
US
3.0 / 5Good
"Wifi"
No free wifi in room, no free breakfast. Just used to those things in our travels
Genuine Expedia guest review
Other trip Apr 19, 2015
A Traveler
US
2.0 / 5Fair
"Disappointed"
No bellman to help with luggage when we arrived or departed. Only one person at reception desk doing both checkout and check-in. She seemed confused. when got to room, it had the wrong bed configuration and we had to change rooms. Receptionist then had to call because she could not remember our name, i.e., who she put in that room. Restaurant was closed and could not eat in bar/grill because the music was so loud conversation was impossible. There was nowhere to sit anyway. Had to go out and find food elsewhere with very little to pick from. Had we not had a rental car, we would not have been able to get food. Poor value for the money.
Genuine Hotels.com guest review
1 night romance trip Mar 26, 2015
A Traveler
US
5.0 / 5Outstanding
"Awesome!"
It was great!
Genuine Hotels.com guest review
1 night business trip Apr 1, 2015
Rochelle
US
4.0 / 5Excellent
Good location. Rooms and furnishings were a bit dated but very comfortable bed. Very good service.
Genuine Expedia guest review
Other trip Apr 3, 2015
Gil and family
US
5.0 / 5Outstanding
"Hilo Hawaiian"
Excellent location...loved the gardens next to the hotel. Great for running, walking or just doing some Zen time.
Genuine Hotels.com guest review
2 night trip with friends Mar 27, 2015
joy
US
3.0 / 5Good
"Okay place to stay"
overall pretty old and dimly lit, pretty clean but feels like a large size motel with good location by the beach.
Genuine Expedia guest review
Other trip Mar 29, 2015
A Traveler
US
3.0 / 5Good
"Comfortable Hotel"
My room was clean, quiet and comfortable. Unfortunately, there were not many restaurant that you can walk to without driving. The hotell overall was good.
Genuine Hotels.com guest review
1 night business trip Mar 21, 2015
Ernie
US
2.0 / 5Fair
"Nice room....Das all"
No free wifi unless u go downstairs No fitness center Pool hours 7am-7pm Bed is big but stiff and uncomftorable. Close to town and great parking Not all that great, won't waste money again Born and raised in Kona for 25 years, I expected more for my first time staying here.
Genuine Expedia guest review
Other trip Mar 26, 2015
Kamaaina Boy
US
3.0 / 5Good
"Not many choices in Hilo"
If your room is on the street side, expect to hear noise as cars unload and load at lobby.
Genuine Hotels.com guest review
1 night romance trip Mar 15, 2015
A Traveler
US
3.0 / 5Good
"Value in Paradise"
Good value relative to other Hawaiian alternatives. Short visit and did not utilize the on-site restaurant or pool. Grounds are nice and the Banyan tree lined boulevard adds greatly to ambiance. Older area but nostalgic, nice views and very convenient to sightseeing. Rooms reasonably updated and relatively spacious.
Genuine Hotels.com guest review
1 night family trip Mar 19, 2015
Ross
US
3.0 / 5Good
"Disappointing considering the cost"
Although this is a nice hotel, we were disappointed for several reasons. First, most of the other guests while we were there in March were tour groups, so public areas, including the restaurant, were often congested and noisy. Second, the sound of the elevators could be clearly heard in our room even though it was about six rooms away from the elevators. This noise was distracting and was present almost all the time except in the middle of the night. Third, WiFi was an additional charge, which was surprising to us. For these reasons we would choose another hotel next time we go to Hilo.
Genuine Expedia guest review
Other trip Mar 19, 2015
Pru
US
4.0 / 5Excellent
Nice room; friendly staff; overall very good experience.
Genuine Expedia guest review
Other trip Mar 12, 2015
A Traveler
US
4.0 / 5Excellent
"Great views - old hotel"
This is an old hotel ideally located if you are arriving or departing from ITO airport. It is literally 5 min drive from the terminal. When I checked in, the staff upgraded me to an ocean view for free. It has a spectacular view of Hilo Bay. The hotel pool is tiny and spare but there is a great green island park right behind the hotel that would be great for kids and pets. A great restaurant is just a short walk away through the park. However, if I had not received a ocean view, I might not be rating it so high.
Genuine Expedia guest review
Other trip Mar 3, 2015
j
US
4.0 / 5Excellent
"nice hotel with views of the ocean and Mauna Kea"
our room was on the 6th floor with an amazing view. We often saw whales in the distant. The Room was clean and had a small fridge for 60$ more for a week you could rent a microwave. Staff were very attentive , polite and helpful. The food was tasty in both restaurants.
Genuine Expedia guest review
Other trip Feb 27, 2015
Diane
US
5.0 / 5Outstanding
"Great hotel, good location, terrible parking."
If we arrived back at the hotel before 8 or so we didn't have problems parking, past that was a gamble... made worse by the layout of the parking lot with dead end paths and one-way roads. Great hotel otherwise though!
Genuine Expedia guest review
Other trip Feb 21, 2015
Jacob
US
4.0 / 5Excellent
"Convenient location. Nice view."
We stayed there three nights during President's day weekend. The hotel was more than we expected.
Genuine Expedia guest review
Other trip Feb 19, 2015
A Traveler
US
4.0 / 5Excellent
"Business Trip"
I was in Hilo on a business trip. This hotel overall is very nice. It was clean and the staff very friendly. The area around the hotel is beautiful. My only complaint, the hotel needs to invest in better internet connection. It is currently Stone age.
Genuine Hotels.com guest review
2 night business trip Feb 12, 2015
Brian
US
4.0 / 5Excellent
"It was decent"
It was ok.
Genuine Hotels.com guest review
1 night romance trip Feb 14, 2015
HILARIA
US
5.0 / 5Outstanding
"Beautiful View of Hilo Bay!"
I was traveling alone with my three-year old son visiting family and seeing the sites. We had a great ocean view room on Hilo Bay with the mountain in the distance. I was very grateful to the very helpful staff who helped move me to a room with a lanai over the landing because I was SO paranoid my lightning fast toddler could easily have a tragic accident. I would definitely stay here, if I happened to be in Hilo again.
Genuine Hotels.com guest review
8 night family trip Dec 23, 2014
A Traveler
US
3.0 / 5Good
"Give it a try"
This hotel is on a quiet banyan tree-lined street on the bay and by a nice park. The hotel itself is dated and in need of renovations. On the positive note, the rooms have recently been renovated and make-up for the drab lobby and public spaces. Renovations are decent, only certain details overlooked that would make them great. The bed is fairly comfortable, but the TV was extremely dated and the controller non entirely functional. We had to use our smartphone to operate the TV in a 21st century manner. Parking while we were stayed for 2 nights was rather annoying (not enough spaces) but it's included in the hotel fee and not an add-on like most hotels do now, so you can't really complain. Overall, a decent place in a decent location.
Genuine Hotels.com guest review
2 night romance trip Jan 24, 2015
Nathan
US
4.0 / 5Excellent
"Traveling to see family."
We stayed for 2 nights and 3 days. The accommodations were superior. The staff made us feel so comfortable. It was a great place to stay in Hilo.
Genuine Expedia guest review
Other trip Feb 6, 2015
A Traveler
US
4.0 / 5Excellent
"Clean close to airport"
Nice hotel near airport good first night stop but not much around. Oh yea who puts double beds in a hotel room. Some of us aren't 4 foot tall.
Genuine Expedia guest review
Other trip Feb 2, 2015
Jim
US
4.0 / 5Excellent
"Very nice"
Loved our stay.Weather was perfect. Lots of things to do.
Genuine Expedia guest review
Other trip Feb 1, 2015
Ruby
US
3.0 / 5Good
"Clean but a littled dated"
I arrived on a Sunday night for a three night stay for business. The hotel is about a five minute drive from Hilo airport and can get a little noisy depending on which way the flights are arriving/departing. The room was clean but somewhat dated and could have used a power strip. I did not use the outdoor pool but it looked very nice and clean. The view of Hilo Bay from the ocean facing rooms is beautiful. The lock on the sliding glass door leading out to the lanai was a little flimsy and could use improvement. It would also be good to have an in-room safe. The fridge I had worked perfectly but just be sure to check that it is on when you arrive (mine was not). There is a $11 charge for 24 hours of internet access and that charge is per device, not per room. You can only sign in from one device at a time. They also have weekly rates for in-room Wi-Fi. The business center of the hotel charges by the minute.
Genuine Hotels.com guest review
3 night business trip Jan 25, 2015
Chris
US
5.0 / 5Outstanding
"Satisfy"
Our stay of 7 nights was completely joyful. No problems. Every one was pleasant & helpful.
Genuine Expedia guest review
Other trip Jan 29, 2015
jo
US
4.0 / 5Excellent
"by the water"
this was an ok hotel by the water. dining room only offered $44 buffet. so we had to eat in the lounge. pool was off to the side and not very inviting.
Genuine Expedia guest review
Other trip Jan 28, 2015
A Traveler
US
2.0 / 5Fair
"Newly Renovated Junior Suite"
This is an old hotel. Although our suite was apparently newly renovated, the surrounding area looked very dated. The suite was clean and comfortable but expect absolutely basic accommodations.
Genuine Expedia guest review
Other trip Jan 26, 2015
Adult couple
US
4.0 / 5Excellent
"Hilo Castle"
The hotel was nice enough, although it appeared to cater to a predominantly Asian clientele. The room was clean and comfortable.
Genuine Hotels.com guest review
1 night romance trip Jan 12, 2015
A Traveler
US
4.0 / 5Excellent
"Mauna Kea out the Lanai, heavenly beds, quiet"
Our room was upgraded to Ocean View on a higher floor (floor 3 too low) at what is now the Hilo Hawaiian, our second stay. We both adored our gorgeous view out our lanai, which we left open whenever home and all night; Coconut Island, the bay, the far shore with Mauna Kea rising majestically above it all...breathtaking!! Our newly remodeled room decor was quite peculiar in color and concept, but I am a designer so it may not matter to you. We loved the quiet, the cleanliness, the very comfy beds, unbelievable privacy, pleasurable shower,and fridge included. We could sit out on our Lanai in the morning sipping coffee and marveling at the view, then enjoy a great hot shower, and whenever we were ready, we'd take the elevator straight down to the basement parking and into the car without encountering many other people. Love it! Hilo is an alternative kind of town, not unlike Santa Cruz CA, and we like the affordable, down-to-earth slightly funky charm of the shady side of the Big Island (without the Kona self-consciousness), with its Volcano experiences, the orchid greenhouse, the little local zoo, the Farmer and Artisan market, the Tropical Botanical Garden, the Liliukalini Garden, and a really wide variety of different eating experiences. We loved the Banyan Drive view last time, but new harsh street lights ruined the fabulous soft glow in the rain.
Genuine Expedia guest review
Other trip Jan 22, 2015
Marie
US
2.0 / 5Fair
No beach. Lousy pool. No poolside service Bar closes at 9 pm :-( No dancing Nothing else Wouldn't revommend Boring
Genuine Expedia guest review
Other trip Jan 21, 2015
A Traveler
US
4.0 / 5Excellent
"Nice hotel"
Pleasantly surprised at how nice the hotel is. Good that it had a bar and restaurant.
Genuine Expedia guest review
Other trip Jan 20, 2015
Karen
US
3.0 / 5Good
"Stay was okay"
Family stayed 7 nights. Hotel was okay. Everything is fairly close. Pool was not inviting. Chairs uncomfortable no towels available.
Genuine Hotels.com guest review
7 night family trip Jan 10, 2015
nancy
US
3.0 / 5Good
"Not a good hotel for business professionals..."
This hotel has an outdated décor but is clean and seemingly well maintained. However, as business travel writers we were shocked at the poor wifi set up. There was a fee for wifi in the which has the worst signal we've ever experienced in a hotel. The free common areas signal was slow especially when several other travelers were online. This is unacceptable in today's world for both tourists and business travelers. When we reported the poor signal in the room, the reservations desk staff member contacted the provider and the signal improved several hours later. The food in the restaurant was overcooked, although the service was good.
Genuine Hotels.com guest review
1 night business trip Jan 14, 2015
A Traveler
US
4.0 / 5Excellent
"Convenient hotel in Hilo"
Very friendly and helpful staff. Within walking distance of many restaurants.. Room was spotless and bed comfortable. We got a free room upgrade...just for asking. Not a resort, but a good spot to hang hat when sightseeing on east coast of Big Island.
Genuine Hotels.com guest review
1 night romance trip Jan 10, 2015
Maradee
US
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
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