Room was fine. Met Grace Park from Hawaii 5-O in elevator. Parking was a bit challenging and bellman wasn't very aware. Unfamiliar with area so had trouble finding a place to eat. On site restaurant is too expensive.Genuine Hotels.com guest review
Over for 3 days with family from Oahu for a baby luau. Room great, front desk great, ice makers in different floors-yeh, AND free parking.Genuine Expedia guest review
"Very dirty carpets and even found a cockroach."
It was nit worth the money. The rating is not worth itGenuine Expedia guest review
People around the hotel not friendly. . And also most store closed Saturda.. it's like a ghost town..Genuine Hotels.com guest review
"Hotel with excellent view of ocean, Hilo, mountain"
Location is awesome -- nice view of Hilo, ocean, mountains and walking access to nearby parks and gardens, easy access to downtown waterfront. Room was clean, recently renovated, no smokey or moldy smells. Negatives:in-room wi-fi is NOT free, only free in downstairs lounge.Genuine Expedia guest review
"Nice hotel short drive from the airport"
We had two stays at the hotel. The first one was for three nights and the second one for one night. In the first stay, the front desk assigned a room next to the elevators. As a result, it was quite a bit noisy all the time. The next day they moved us to another room. In the second stay, the room was well far from the elevators. The rooms were clean […] and comfortable. Coconut Island is only a short walk away from hotel. Hotel has a nice, but somewhat expensive, restaurant on premises. First two days of the the first stay, WiFi and internet was intermittent. I will suggest that Castle Resort people should get rid of ShakaNet on this site as well as one in Maui. Read moreGenuine Expedia guest review
Stay too short, one night only. Not much comments.Genuine Hotels.com guest review
"Good hotel for Hilo"
Decor is dated, but generally clean and location is ideal.Genuine Hotels.com guest review
"Nice hotel for Hilo"
Stayed here for 2 nights- large rooms with a nice balcony view of the bay. Rooms were clean - and it was quiet at night.Genuine Hotels.com guest review
Room & bed very comfortable. Nice bath. Great View from Room. Location near airport. Enjoyed the stay.Genuine Hotels.com guest review
The staff and accomodations were very clean and niceGenuine Expedia guest review
"Don't get a room near the elevator"
We stayed a total of 3 nights - the first 2 nights were OK, then we spent 2 nights in Kona, then we returned to the Hilo Hawaiian Hotel for a 3rd night so that we could be close to the airport for an early morning departure. That 3rd night we were given a room close to the elevator on the 7th floor. We could not sleep at all!!! The elevator motors make […] a loud rumbling noise every time it is being used. Then we heard loud conversations coming from the hallway every time someone got off the elevator and walked or ran to their room. This hotel seems to attract high school student tours, so be prepared for LOTS of noise from them. Hotel security will not do anything about it, so don't bother. Also, our room was missing a desk chair so we had to request one, and the TV remote wasn't working so we had to get a replacement (which wasn't functioning all that well either.) The property just seems to be neglected and the management appears to be very apathetic. Read moreGenuine Hotels.com guest review
We stayed here for part of out honeymoon. We had a renovated room, it was clean and simply decorated. This hotel appears to be the best one in the little strip of hotels. Would recommend!Genuine Expedia guest review
"The best hotel Hilo has to offer"
I am a self-proclaimed hotel queen so since this is the best hotel Hilo has to offer, well you might be a little disappointed. The staffs' courteous service was ok but I don't know if that's because we're local. The hallway wreaked of dingy carpet and the elevator squeaked loud enough to cause alarm. The room was ok...at least they had cable but the […] bathroom was filthy with leftover hairs and the tub drained ever so slowly. Read moreGenuine Hotels.com guest review
Check in was at 3 and room was not ready until 4. There was no bath mat in the shower and no full size towels in the shower area. The hotel and pool were very clean and in good condition.Genuine Expedia guest review
we checked in late & checked out early so not experience much except we liked the view from our room and the locationGenuine Hotels.com guest review
Went to Hilo for medical procedure. Hotel room was very comfortable and close to medical facility. Would recommend this hotel anytime without reservationGenuine Hotels.com guest review
"Hotel excellent service. Seafood Friday WOW!"
Convenient to major sights. Staff very friendly. Hotel very clean and comfortable.Genuine Hotels.com guest review
"Loudest elevator ever"
You will hear the elevator the whole Night. And arriving Tour groups make so much noise, you won't get any sleep. Never ever.Genuine Hotels.com guest review
"Nice hotel. Very wet in Hilo. Very green."
Only stayed one night so could reach Volcanoes National park.Genuine Expedia guest review
"Much better than I expected"
When I booked it I thought it is poor, but it is pretty good when I arrived.Genuine Expedia guest review
The hotel was located conveniently to airport facing the bay an Coconut Island. The hotel had been recently updated. The bathroom was done nicely with modern finishes including double baskets in shower for amenities. The room was large and well appointed. The pool was freezing! The pool furniture was very basic and not very comfortable.Genuine Hotels.com guest review
"great ocean view"
Very efficient staff. I had called ahead with some specific requests for the baby and they took care of it. No extra charges either. Extremely nice staff everywhere - front desk, maid service, concierge, bell service...Genuine Expedia guest review
A wonderful place to stay and relax. Beautiful view from the room. The staff was so kind and professional. They were helpful in finding sites to go see. I would definitely stay there again. Thank you so much for an outstanding place to stay.Genuine Expedia guest review
"Best view of the bay"
I had a seventh-floor room with a view of the bay. The view of the bay, Coconut Island, the wildlife, and the Observatories was outstanding. Never before have I spent so much time on a balcony absorbing the view.Genuine Expedia guest review
"Nice hotel with great location and ocean view"
The Hilo Hawaiian fit our needs perfectly. Located near downtown Hilo, we were able to quickly get where we needed to go. We were there for a family reunion and most of my family members were there and happy with the hotel. i would've given 5 stars except for the bellman service which was poor. The bellman basically watched us unload 5 heavy suitcases […] from the car before asking if we needed any help. We had to ask him to pls bring us the luggage cart to get them to our rooms. At other hotels the bellmen were quick to help. it wasn't a good first impression of the hotel, but the front desk was friendly and helpful which helped us feel better about where we chose to stay. Read moreGenuine Hotels.com guest review
"Best in Hilo!"
If you have to stay on the Hilo side this is the best they have! The newly renovated rooms were awesome! We paid a little extra for ocean (bay) view.Genuine Expedia guest review
Nice view， nice staff, clean room，and good location.Genuine Expedia guest review
Anyone giving this hotel above a one star isn't being completely honest. There is nothing for the kids to do, the pool closes at 7pm (ridiculous), there is no room service, restaurants are rarely open, you are on your own most of the day until 5:30, the closest off-site restaurant is Ken's House of Pancakes! Ugh. When I told the staff at the desk they […] were crazy for closing the pool at 7pm, one of them accused me of being crazy. OMG, what kind of professionalism is that? We were booked for 6 nights but checked out after two and went to the Hilton at Waikoloa Village. It was amazing! Read moreGenuine Hotels.com guest review
This hotel is nice in some areas but needs updating in others. It's like half a remodel. No free wi-fi in rooms you have to go down to the lobby. No separate light between the vanity and the toilet so turning the light on wakes up everyone in the room. Nice little deck but if you look to the left or right you see your neighbors on their decks. No privacy […] there. I think if they charged less I wouldn't give it such a harsh review, but they charge what a really nice hotel would charge for a mediocre hotel experience. Our friends live in Volcano, we'll stay there next time. Read moreGenuine Hotels.com guest review
"Hotel on the ocean, no beach"
We had a wonderful nights sleep in this hotel. We found in very comfortable and clean. My only complaints were that we thought we were staying on a swimming beach not ocean front and the cot we paid $30.00 for my teenage daughter was terrible and very uncomfortable which she ended up sleeping on the floor instead. (wasted money). The front desk was […] very helpful to answering my questions about the area. Read moreGenuine Expedia guest review
Good location on that side of island. Staff not friendly.Genuine Expedia guest review
"Nice hotel with a fantastic view over the ocean."
We enjoyed the buffet dinner at the hotel. To our surprise, the wine was included in the price. The selection was great. We also enjoyed the buffet breakfast, but the selection was not so great, but satisfactory. From our 3. floor unit and balcony, we were able to see the ocean and the mountain. Very nice.Genuine Expedia guest review
"Mediocre at best"
As soon as I walked into the open air lobby, I could tell it was run down, moldy (from the smell), and not the type of hotel I was hoping for on beautiful Hawaii. It needs updating - the room was very spacious but no couch despite paying for the premium room (just a bed and chair) and the "remodel" was not completely finished, much of it still seemed […] dated. Then there was a single grape on the floor next to the bed - weird and gross! II'm not convinced they had really cleaned. Trying to get to the small pool or your car (if in the garage) is not convenient. After sticking it out for 2 nights, we canceled our remaining 2 nights and went back to Kona/Waikoloa Beach area which we liked a lot better for the same price. Read moreGenuine Expedia guest review
"A Quiet Tropical Paradise on the Big Island"
After my bad experience on Oahu, this was a "bit of heaven on earth". MAKE SURE to book the BAY VIEW rooms for a truly peaceful and refreshing viewpoint. The giant cruise ships pass by while the kids are jumping from a rock tower into the bay on tiny Coconut Island Park. The rooms are spacious, the parking is free, and the views are awesome. It is simply […] nice to have the patio door open, feel the fresh air, and see the morning sunrise. I was on the highest floor - the 8th. You definitely want this side of the hotel, so you can see Downtown Hilo in the distance and the mountains on the far horizon. As far as I was concerned, this hotel was fresh and updated and overall wonderful. It is very conveniently located only ONE mile away from the airport. There are many hotels on the stretch of road where this hotel is located, but this hotel is fresh and updated. The nearby park is great for walking, and the giant banyan trees adds a touch on interest to the street. Read moreGenuine Expedia guest review
"Comfortable,close to town, easy to get to Hotel"
We like the comfort and proximity to our appointments in downtown Hilo. Free and plentiful parking is another one of the keys to choosing Hilo Hawaiian Hotel. I hope that you may be planning on room service for meals as my husband is in a wheel chair and it is most convenient for him to eat in the room at his pace. However, we do go to the cafe for […] sandwiches, coffee. Room that we had was spacious, clean as was the roll-in shower. We used the pool this time and had an enjoyable swim with an personable pool attendant. Mahalo Read moreGenuine Expedia guest review
"Best in hilo, beautiful views"
This was the best hotel in Hilo, which has few nice hotels. It is not fancy but has a lovely location &is clean. The bar should be open later at night.Genuine Expedia guest review
Clean but standard Bad noise insulation Nothing special, just okGenuine Expedia guest review
Great location, close to airportGenuine Hotels.com guest review
"Nice hotel, great location."
No gym, wifi does not work. Excellent location, preety landscape.Genuine Expedia guest review
Upgraded my room to ocean view because the rate was not much more than the standard room rate. No parking fees. The restaurant was OK. I was happy that I didn't need to leave the hotel the evening I checked in. Overall, a good stay.Genuine Expedia guest review
"Ok for a view of the trees."
Stay was very nice. Only stayed one night. Was able to check- in a little early.Genuine Expedia guest review
"Very enjoyable -- old Hawaiian feel!"
We loved this hotel -- it was in a beautiful location and close to everything. It had the look and feel of old Hawaii without being run down. Would definitely return.Genuine Expedia guest review
We enjoyed our stay at the Hilo Hawaiian.Genuine Hotels.com guest review
"clean, mediocre food, noisy, too $"
Expected to see and hear surf, not the case, so disappointed compared to Kona side stay. Hotel was clean, but noisy. No beach side bar. Food fair and over priced. Hotel was overpriced compared to other hotels we stayed at during vacation on the big island. Stayed 3 days, key card malfunctioned every day.Genuine Hotels.com guest review
"Great place to relax"
We enjoyed our stay, there was a band playing in the lounge when we arrived. The room was over sized and clean, the staff was friendly. Our room was street side so heard the frogs croaking which was fine but would recommend getting a room bay side.Genuine Hotels.com guest review
"Castle Hilo Hawaiian - Getting better"
We have stayed at the Castle Hilo Hawaiian the last three times we have visited the Big Island. We always stay in a condo in Kona but come over to Hilo for two night while we visit Volcanoes NP and the Puna area. The first year (2008) the Hilo Hawaiian looked pretty run down. It was obviously a hot spot in its hey-day but had since fallen on harder […] times. But, the price was right. In 2010, the lobby seemed to be a bit brighter and cleaner and the room had definitely been upgraded a bit. This year (2014) the room and bed were quite nice and the overall hotel looked as if it has received some nice sprucing up. The price is still right and we enjoyed our stay. We will definitely stay there again the next time we visit Hilo. Read moreGenuine Expedia guest review
"Nice Hotel with beatiful view"
I stayed with my girl friend and spent relax time. Service and view were nice enough.Breakfast was below the expectation.Genuine Expedia guest review
My husband and I stayed here for two nights during our honeymoon and were pleasantly surprised. Pretty koi pond out front and large open lobby welcomed us. Staff members were very friendly and helpful. Plenty of parking space available. Beautiful grounds overlooking the ocean with two lovely parks within a very short walking distance. Nice pool, but […] nothing super special. Five minute drive to shopping and dining and great location for exploring the sights of Hilo. Room was very clean and beautifully decorated. Some rooms overlook the ocean, whereas others face the parking deck (like ours, which was disappointing) … so ask for an ocean room (not sure if they are more expensive or if it’s the luck of the draw). Queen’s Court Restaurant on site, but pretty pricey (but then again Hawaii is expensive!). No free WIFI unfortunately, but would definitely stay here again! Read moreGenuine Expedia guest review
"Great price for a nice hotel"
We stayed only one night, but we were impressed with many of the features and the service! Parking was free and convenient too! Great value for the price!Genuine Hotels.com guest review
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