"Good Hotel value, right on the water"
We landed late in the evening, so it was dark when we arrived at the hotel, which can sometimes be challenging. However, the lobby was very open and inviting, and the staff could not have been friendlier. The staff working the front desk were very welcoming, chatting up both of our children and making us feel very welcome. We had a room with two double […] queen beds, which gave us plenty of room for two adults and two children under the age of 12. The only downside was the next morning we had to ask for a hair dryer and an iron and ironing board, but both were to our room in 5 minutes. We could not have asked for a better view the next morning, as our balcony overlooked Coconut Island and it was a fantastic way to start our day. For anyone flying into Hilo, we would absolutely recommend this hotel, as it was quiet, comfortable and affordable. Read moreGenuine Expedia guest review
"Ocean View Room is a Must Have"
I stayed in this hotel back in 1976 and had fond memories of it. I stayed in it again in 2013 and found the view of Coconut Island to be awesome. If your desire is to hang out by the pool and swim on the beach, this isn't the place for you. The pool is colder than the ocean, and the shore is lava, but if you love a great view and nice parks to walk […] in, this is perfect. Read moreGenuine Expedia guest review
"excellent service and value"
From the moment we asked up to the front desk their customer service began, and it was wonderful.. We had a wonderful time here and would highly recommend it to anyone going to Hilo. Room was spacious and recently remodeled.. Very nice view of the beautiful sea and Island nearby. Highly recommended !Genuine Hotels.com guest review
"Stay at Castle Hilo Hawaiian Hotel"
Room was very nice. Food was about averageGenuine Expedia guest review
"Very nice hotel close to beach"
I ordered it from expedia and got a big bargainGenuine Expedia guest review
"Nicer than we expected!"
Hotel was nicer than we expected and much larger. Good location if you need to be near the airport.Genuine Expedia guest review
Since my last stay a few years ago, the hotel has been nicely upgraded with new carpets and flooring. Bathroom was nicely re-done. The room was clean and the air conditioning system is quiet and cool. Restaurant food prices are reasonable.Genuine Expedia guest review
"Best Hotel in area"
We stayed here 15 years ago. It has been updated and we enjoyed our 3 night stay before returning to Kona. View from our room was great and the room was nice and bright. Had dinner and breakfast at the hotel since there is not much around the area. Hilo is not a vacation town but did go see Rainbow Fall and a botanical garden. Would stay here again […] . Read moreGenuine Hotels.com guest review
"Convenient to airport, clean and remodeled"
Some parts remodeled so much nicer than a few years ago.Genuine Expedia guest review
"A conveniently located hotel."
A great location in an excellent location. Not having wireless connection is a disadvantage.Genuine Hotels.com guest review
GoodGenuine Hotels.com guest review
"Fine but not worth the price"
This hotel charges as if it is a luxury hotel but cuts all the corners. There are no hairdriers or irons in the room. They don't even give you water glasses. It really annoyed me that the only glasses provided were little paper Dixie cups. Even a sub par two star hotel has glasses. It seemed like they were cutting all the corners but still charging […] the same price as the hilton or Marriott in Kona. Also, the service was lack luster at best. The front desk staff wouldn't give us information on restaurants in the area and could barely bring themselves to answer basic questions. I stayed here on business and would not return. For this price, I expect a higher level of comfort and service. I can stay in another place in town for a lower price and the same or better level of comfort. Read moreGenuine Hotels.com guest review
The hotel had been updated since we were last there. It was very nice. Our only complaint was about the bar. The lighting was not conducive to relaxing for a drink in the evening, and there were very few options for bar food.Genuine Hotels.com guest review
The hotel check-in staff/desk were cold and unfriendly. We seemed to be a bother. No hair dryer in the room-had to call and wait for someone to bring it up. Breakfast voucher is for $5 per soom-are you kidding? Pretty view. Nice locationGenuine Expedia guest review
"Comfortable place for vacation"
I was on a family vacation and had a comfortable stay at Hilo Hawaiian. Would be great if they could also give wifi access as complimentary to guests.Genuine Hotels.com guest review
"Business Trip to Hilo"
Decent hotel for Hilo. Apparently they get a lot of tour group bookings. Hallway noise is loud inside the room, which was on the top floor (8th). Great views on the bay side of the hotel. Restaurant staff is very helpful. Food at the hotel restaurant is actually pretty decent.Genuine Expedia guest review
I made a reservation for 3 and was assigned a room with one bed. Had to go to desk to make the change. Our room did not seem to have housekeeping regularly. The party in the next room was smoking marijuana and I caught him on the balcony because I opened our balcony door to air out our room and he was just on the other side and apologized for the odor. […] Unbelievable! The staff was on and off with their friendliness. I guess it was about the complaint/changes that had to be made. Very disappointing for the amount of money we paid. Read moreGenuine Expedia guest review
Awesome location and area and close to all sight seeing attractionsGenuine Hotels.com guest review
"Clean, quiet hotel by the bay!"
I read that this hotel had recently had renovations, but even I was pretty surprised. The rooms were clean and very quiet for a great price. Very close to the airport for weary travelers and a pretty tasty cafe and on the ground level.Genuine Expedia guest review
Overall our stay was nice. The newly renovated rooms were up-to-date and spacious. Requested two double beds and got what we requested. Beds were a little too firm for me. Wish the pillows were fluffy and didn't flatten when used. The bell staff and front desk staff were friendly. Parking spaces were on the small side. We had a nice ocean view. Asked […] for a room with a balcony, but, they didn't accommodate. Would stay again :) Read moreGenuine Hotels.com guest review
very comfortable and well maintained hotel on the Bay in Hilo.Genuine Hotels.com guest review
"Fantastic view and location!"
I had an ocean(Hilo Bay)view room. Fantastic! Would return without hesitation.Only negative: only 2 restaurants on premises--both over-priced!Genuine Hotels.com guest review
"Nice hotel, felt like stepping back in time"
very satisfactory stay in recently renovated room, they were updating other floors during our visit. Clean, comfortable, well appointed room. Staff friendly and helpful. Enjoyed staying in a hotel that evoked an older quieter Hawaii.Genuine Expedia guest review
"As good as there is in Hilo"
There really aren't many hotel options in Hilo and this seems like the nicest among limited selection. Hotel is definitely dated but the rooms were clean and the location is good. Wifi costs extra. Not the best value for money but then neither are any of the alternatives.Genuine Hotels.com guest review
"Very nice after the renovations..."
It's a bit pricey but its the best hotel to stay in while your in Hilo. The ocean view was beautiful!Genuine Expedia guest review
"Down low for money"
Everything about this place was satisfactory for an inexpensive motel, on a bay. But it is priced and promoted as a destination, which it is not. It is a place to sleep, and a morning walk. I would go elsewhere for breakfast.Genuine Expedia guest review
Response by Castle Hilo Hawaiian Hotel Dear Valued Guests: Aloha! Thank you for your review regarding your recent stay at the Hilo Hawaiian Hotel. I really do appreciate you taking the time to share your thoughts with us. I do apologize for failing to communicate that we are a hotel in Hilo and not a resort hotel destination. We are the best hotel on the East side of the island in my opinion and we are just completing the refreshment of all of our guest rooms and corridors. Our restaurant was renovated in 2010 and is the most beautiful restaurant with the most incredible views of Hilo Bay, Coconut Island, Mauna Kea Mountain, and the Hamakua Coastline. Our Executive Chef is one of the top Chefs in Hawaii and have created a menu that have pleased both our local clientele as well as our valued guests from all over the world. Again my apologies and I hope you will give us another opportunity to serve you on your next visit to the islands. Sincerely, General Manager
"Close to airport."
I definitely enjoy my stay. The rooms were recently redone. The beds were very comfortable. The location was great, being close to the airport all both major highways.Genuine Hotels.com guest review
"Nice hotel and great buffet ."
We had a party of six and spent two days at the Hilo Hawaiian hotel which was easy to find and plenty of parking. We also enjoyed the beautiful Queens garden and view of Hilo bay. The buffet at the queens court resturant was excellent with a variety of main entrees, salads, and deserts that would satisfy most pallets. We also enjoyed listening to some […] live music while relaxing at the main lounge. Read moreGenuine Expedia guest review
"Great hotel - recently renovated"
Location was easy to find plus was close to Hilo's major roads, onsite free parking, obvious locations such as elevators, good signage on floors, rooms were newly renovated with tasteful materials, staff immediately responded to our questions. Altogether, our stay was a great experience!Genuine Expedia guest review
Older hotel, room had no hair dryer. Breakfast buffet was $18.00 per person. Balcony view from room was very nice with a view of mauna kea & coconut island. Average hotel that could have been cleaner & more updated (carpet, etc.) Had a refrigerator & coffee pot in the room & that was it as far as amenities.Genuine Expedia guest review
Response by Castle Hilo Hawaiian Hotel Dear Valued Guest: Aloha! Thank you for your review regarding you stay at the Hilo Hawaiian Hotel. Please accept my apologies for failing to meet your expectations. We are currently under renovations to our guest rooms and hallways and it should be completed by the end of the month. We have a compendium placed on the bed to inform you of the amenities we offer at the hotel. We do have hair dryers available to you and I do apologize for failing to communicate this to you. Thank you for staying with us and hopefully we will have the opportunity to welcome you again and regain your confidence. Sincerely, General Manager
"Good base for exploring SE of Big Island"
Nice clean basic hotel, friendly staff and mins from airport for helicopter tour of volcanoes. Free parking a plus and free shuttle to airport. Very helpful and knowledgeable tour desk staffGenuine Expedia guest review
"A super nice and reasonably priced hotel!!!"
Stayed at this hotel for 2 nights. Fantastic ocean view, wonderful service, and extremely clean facility.Genuine Expedia guest review
"Old hotel being renovated"
We got stuck with a room next to the elevator and it was LOUD. room had been remodeled so the decor was updated which was OK. The Pool was COLD, with cold water running into to fill it. Not nice for a Hawaii swim.Genuine Expedia guest review
Response by Castle Hilo Hawaiian Hotel Dear Valued Guest: Aloha! Please accept my humble apologies for failing to meet your expectations. I will have our elevators checked by our elevator company to see what is causing these noise concerns. As far as the water temperature in our swimming pool, I apologize for not having a heated pool. We live in the tropics with comfortable temperatures in the 70s to 90s and most guests prefer the natural temperatures of our waters. I will however speak to our owners for future consideration. My apologies again and I hope to be able to service you again on your next visit to our islands. Sincerely, General Manager
"Super clean affordable stay"
This place is a great find and worth more than what you will pay for it. The attached restaurant is top notch. Concierge is great at getting you set up with sightseeing and the seafacing balcony views are super. Room is very nice and comfortable and bathrooms clean. Wifi is a bit iffy - never could get it to work was the only negative.Genuine Hotels.com guest review
"A Nice view of Hilo Bay"
Parking was somewhat difficult, but it was worth it. Employees were cheerful and were willing to assist with any issues. Hotel room walls are rather thin as you could hear conversations from adjacent rooms.Genuine Hotels.com guest review
"Very nice Hotel"
We stayed for two nights during our drive around the island, we were put in a renovated room, and it was very nice! On par with full service Hilton's I have stayed at in the past. Very comfortable, right near town, and beautiful parks surround it on the Bay. It was inexpensive and there is some good, cheap eats within 5 minutes of the hotel by car.Genuine Expedia guest review
"Good convenient Hotel for the $"
We are staying Kona and wanted to visit the Volcanos, so we only stayed 1 night I. Hilo. This Hotel was perfect for that. , Cheap price, ocean view with a balcony, clean room, a bit dated, and the Hotel is going through a renovation so lots of construction noise during the day. Not a problem, though, as we were out all day. Had a nice visit!Genuine Expedia guest review
We enjoyed our stay at the Hilo Hawaiian. Just one draw back. Do not park your vehicle under a tree. Sunday morning, our vehicle was bombarded with quite a lot of bird mess.Genuine Hotels.com guest review
"Beautiful view and a clean comfortable room"
We stayed 2 nights in one of the recently renovated rooms. We had a great view of the bay and park. The room was super clean and the staff was very friendly. There are a few restaurants within walking distance and it is about 1/2 hour away from the Volcanoes National Park. The amenities were a bit lacking for younger families; the pool was very basic, […] but it was right next to a great park. Read moreGenuine Expedia guest review
"Nice location but...."
I understand that renovations are taking place however the hotel was beyond noisy! From in the room you can hear EVERYTHING that is going on in the hallway, in the rooms next door and the rooms above. House keeping cleaning other rooms on the hall woke me up before 6am almost daily and the construction crew soon followed. I understand that they all […] have a job to do but how about a 9-5 job instead of a 6-2.... We seemed to have a few rooms with groups of younger guests that literally ran the hall until midnight. I might have gotten 5 hours of sleep a night, not what you want on a vacation. In addition the air conditioning in our room made the room musty and damp. It was much nicer to just leave the patio door open. Read moreGenuine Expedia guest review
"The room they originally put us in had a/c issues"
once we reported the a/c issues, they sent a locksmith up to check it out, not a maintenance worker. He could not fix the issue. He went downstairs and came back up and said he got us a different room. We were never contacted by the hotel with an apology or any acknowledgement of the room condition. And, to have the locksmith working on an a/c was […] absurd. Read moreGenuine Expedia guest review
"Good hotel in a good location"
We've stayed here before and liked it then, so a return trip to Hilo put this at the top of our list. Right next to the beautiful Liluokalani Gardens and a half hour drive to the National Park.Genuine Hotels.com guest review
"nice view and convenience location"
hotel is old and dated but consider clean. no wifi in room only wifi in lobby. staff is nice. walking distance to coconut island. we take a walk every day after dinner. the view is great.Genuine Expedia guest review
Hotel room was old, ie 30+ years old. Everything smelled like mold and carpets were dirty and stained. Carpets were so dirty you needed to where shoes to cross it. The beds were about 20 years passed their prime, I still have an acking back days later. I would not recommend staying here to anyone. In general I would skip Hilo and just drive from the […] Kona side in the future. A number of people had told us that the drive was bad, but it would not have been bad enough to make up for a proper hotel. The Hotel is refurbishing a couple floors, but we didn't get one of those rooms. Only one ice machine worked in whole hotel. My kids called some of the stains in the hallway, blood stains. The DNA tests are still out, but they may be right. Read moreGenuine Expedia guest review
Hotel is being remodeled. Staff was very helpful arranging tours and suggesting great places to eat.Genuine Expedia guest review
"A bit run down"
The hotel is rather run down, though they seem to be making extensive renovations. The room was clean and comfortable, but pretty basic. The restaurant (where I had breakfast) was really bad, unfortunately. The locale is nice, overlooking Hilo Bay and right next to Queen Liliuokalani Gardens. For Hilo it seems to be a standard sort of venue.Genuine Hotels.com guest review
Response by Castle Hilo Hawaiian Hotel Dear Valued Guest: Aloha! Thank you for taking the time to share your thoughts regarding your recent stay at the Hilo Hawaiian Hotel. We are always open to and appreciate honest and open reviews from all of our guests. Yes, we are currently in the refreshing stages of our guest rooms and corridors. The rooms are beautiful and we have received many nice compliments regarding our efforts. In a couple of weeks we will have reached the halfway point of our guest room refreshing and by the end of October we should be completed. I do apologize for failing to meet your expectations in our Queen’s Court Restaurant. I will speak to the F&B Manager and Executive Chef to see how we can improve. Thank you again and I hope you are able to visit our islands again in the near future. Sincerely, General Manager
not was offer on the pictures when we book our trip our cortine fail off the wall when we walk in they take 1 hour to install it maintenance guy was very upsetGenuine Hotels.com guest review
"Nice hotel on Hilo Bay"
Very comfortable hotel room. Open air lobby and a great bar and restaurant connected to the lobby with a view of the ocean. Hotel is undergoing renovations on some of the upper floors as of May 2013, but we were not bothered by noise or dust on the third floor. We would stay there again, especially when the renovations are completed.Genuine Expedia guest review
"Great value, close to airport, would recommend."
Really good value for the location. Easy to get to as we came from Kona side and stayed there to be near the Hilo airport, which was VERY close. Would definitely recommend it and would stay there again.Genuine Hotels.com guest review
As an Island Local, I was embarrassed at the condition of the Castle Hilo Hawwaiian Hotel! I stayed at another Castle property in Waimea, Big Island, & there was literally no difference between what the Castle Hilo Hawaiian offered in there rooms to what was offered at the Castle Kamuela Lodge! The room cleanliness was disgusting, the outdated run-down […] decor was a joke & even some of the staff made the hotel look bad. As I was checking-out, the Cashier behind the desk was courteous and helped me immediately but there was an older gentleman from, I could only guess, Housrkeeping, as he had a broom and dust pan, just standing at the corner of the desk near the Cashier & just "talking story" & not doing any work! I could tell that the Cashier was a little uncomfortable as he just stood there & continued to speak to her while she was helping me! Unbelievable behavior of a staff member! Anyway, unless the Hotel goes through a major renovation (including some of the staff), I believe I will be staying with the Naniloa or one of the new Bed & Breakfast properties & not the Castle Hilo Hawaiian Hotel! Read moreGenuine Hotels.com guest review
Response by Castle Hilo Hawaiian Hotel Dear Valued Guest: Aloha and Mahalo for your review. Please accept my apologies for any deficiency you experienced during your recent visit to the Hilo Hawaiian Hotel and the unfavorable perception of our facilities. As you have suggested, we are currently undergoing a refreshment of our guest rooms and corridors. Our second completed floor will be released next week. All of our rooms should be completed by the end of October of this year. As far as the employee concern, I will speak to both the housekeeping and bell managers to make sure this stops immediately. Again, Mahalo for sharing your experiences with us and I hope you will be able to stop by on your next visit and enjoy what our Owners have created for all of our valued guests like you. Sincerely, General Manager
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