Upgraded my room to ocean view because the rate was not much more than the standard room rate. No parking fees. The restaurant was OK. I was happy that I didn't need to leave the hotel the evening I checked in. Overall, a good stay.Genuine Expedia guest review
"Ok for a view of the trees."
Stay was very nice. Only stayed one night. Was able to check- in a little early.Genuine Expedia guest review
"Very enjoyable -- old Hawaiian feel!"
We loved this hotel -- it was in a beautiful location and close to everything. It had the look and feel of old Hawaii without being run down. Would definitely return.Genuine Expedia guest review
We enjoyed our stay at the Hilo Hawaiian.Genuine Hotels.com guest review
"clean, mediocre food, noisy, too $"
Expected to see and hear surf, not the case, so disappointed compared to Kona side stay. Hotel was clean, but noisy. No beach side bar. Food fair and over priced. Hotel was overpriced compared to other hotels we stayed at during vacation on the big island. Stayed 3 days, key card malfunctioned every day.Genuine Hotels.com guest review
"Great place to relax"
We enjoyed our stay, there was a band playing in the lounge when we arrived. The room was over sized and clean, the staff was friendly. Our room was street side so heard the frogs croaking which was fine but would recommend getting a room bay side.Genuine Hotels.com guest review
"Castle Hilo Hawaiian - Getting better"
We have stayed at the Castle Hilo Hawaiian the last three times we have visited the Big Island. We always stay in a condo in Kona but come over to Hilo for two night while we visit Volcanoes NP and the Puna area. The first year (2008) the Hilo Hawaiian looked pretty run down. It was obviously a hot spot in its hey-day but had since fallen on harder […] times. But, the price was right. In 2010, the lobby seemed to be a bit brighter and cleaner and the room had definitely been upgraded a bit. This year (2014) the room and bed were quite nice and the overall hotel looked as if it has received some nice sprucing up. The price is still right and we enjoyed our stay. We will definitely stay there again the next time we visit Hilo. Read moreGenuine Expedia guest review
"Nice Hotel with beatiful view"
I stayed with my girl friend and spent relax time. Service and view were nice enough.Breakfast was below the expectation.Genuine Expedia guest review
My husband and I stayed here for two nights during our honeymoon and were pleasantly surprised. Pretty koi pond out front and large open lobby welcomed us. Staff members were very friendly and helpful. Plenty of parking space available. Beautiful grounds overlooking the ocean with two lovely parks within a very short walking distance. Nice pool, but […] nothing super special. Five minute drive to shopping and dining and great location for exploring the sights of Hilo. Room was very clean and beautifully decorated. Some rooms overlook the ocean, whereas others face the parking deck (like ours, which was disappointing) … so ask for an ocean room (not sure if they are more expensive or if it’s the luck of the draw). Queen’s Court Restaurant on site, but pretty pricey (but then again Hawaii is expensive!). No free WIFI unfortunately, but would definitely stay here again! Read moreGenuine Expedia guest review
"Great price for a nice hotel"
We stayed only one night, but we were impressed with many of the features and the service! Parking was free and convenient too! Great value for the price!Genuine Hotels.com guest review
"Nice hotel in Hilo."
The staff at the front desk were very friendly. The hotel room was clean and the house keeping staff was friendly.Genuine Expedia guest review
Very friendly and accomadating staff, nice big clean rooms, good location. Definitely should add a hot tub or jacuzzi in all that extra concrete space by the pool. Also charge for internet in room a little off putting as well as terrible tv channel selection. Of course you don't vacation to the big island to watch tv but a few more options at night […] would have been welcome. Definitely would stay again. Read moreGenuine Hotels.com guest review
"Not really worth the cost."
It was just so so. Yes, there was a view of the bay and Coconut Is., but the bay was not very beautiful. It was very still and seemed somewhat stagnant due to the man-made breaker, and debris was floating along the shore. Of course it was because it was gray and raining also. A couple of other issues which bothered us were that they only give you one […] pkg of regular coffee, and they want you to pay for additional pkgs. Also the hotel sign in front of the building was so small you can't hardly read it unless you walk or drive right up to it. We were coming from the opposite direction from the way it was pointing, and we missed it several times driving by at night. Otherwise though, the room was perfectly comfortable, and the balcony was really nice. The service staff was very nice and helpful, and the buffet was awesome! Read moreGenuine Hotels.com guest review
"Good value for the area"
Parking is free, its easy to find. The room looks to have been updated recently. We were unlucky and got a room right above the roof of the front entry area so not a great view. Nice gardens and park to go running at during the day. Wouldn't go after dark though. Hilo a bit more rustic than Kona but if you want to see the lava glowing at night at the […] volcano, I suggest staying in Hilo for one night. Read moreGenuine Expedia guest review
We were pleasantly surprised by the hotel. It met or exceeded all our expectations.Genuine Hotels.com guest review
Did not have a chance to enjoy it but if you like to walk itvs the perfect location.Genuine Hotels.com guest review
Adequate. Nothing great. They didn't clean the bed very well the next day.Genuine Hotels.com guest review
Good locationGenuine Hotels.com guest review
"Nice hotel with nice view of the cove and a little"
Very pleasant experience hotel was right near the water and close to other facilities.Genuine Expedia guest review
We always stay here when we visit Hilo. It's the best hotel in the area and close to everything, especially the airport.Genuine Hotels.com guest review
"Close to the airport"
Good location near the airport and on the water. View of the ocean was nice but my room was facing the parking lot. Though it says "Renovated room", to me, it was old and cheap looking. The towels were very thin and rough, you have to ask for a hair dryer if you need one. The price was way high for what I got which was 2 double beds. Not queen size […] bed but they charged a lot for 2 double. Read moreGenuine Expedia guest review
"Nice place close to downtown Hilo"
We spent the day at Volcano National Park, and we were really tired after a long day of walking around the park. The room was clean, beds were comfy. Staff was helpful and very pleasant. If you need a hair dryer, ask at the desk because theynare not placed in the rooms. Parking is free. We didn't use the hotel restaurants as they are plenty of good […] places in town. If you are in the mood for good Italian food, give Pesto's a try in downtown Hilo, they have Gouten Free as well. Read moreGenuine Expedia guest review
"Much better with renovations"
Much better after the recent renovations... Price point is still pretty high, but good view and location...Genuine Expedia guest review
Lovely room overlooking banyon trees - not too noisy at all. I would expect a hair dryer in the room - had to request one from front desk. I would also not expect to pay $2 for extra coffee when spending $180 per night. But staff and all other amenities were great and our room was a comfortable and good size. I would stay there again.Genuine Hotels.com guest review
"great hotel, awesome bay views, near parks"
Staff was so friendly, got us to our room early. The room was clean and comfortable. We greatly enjoyed the location. Close to great parks and the bay. Quick to downtown Hilo and the farmer's market. Would stay there again in a heartbeat!Genuine Expedia guest review
"Need to improve on cleanliness"
We did not spend much time in the room as our children live in Hilo and we were doing things with them. However, there were long stringy black hairs in the bathroom, and it is obvious that vacuuming takes place only in the middle of the room. It should be thoroughly cleaned after each guest and the elevators are VERY dirty and don't work well eithe […] r. Read moreGenuine Hotels.com guest review
Our stay was very good, there were problems with wifi in fact it was not working in either of our rooms and we got no help resolving that issue. I would hesitate to stay on A business trip for that reason.Genuine Hotels.com guest review
"Good for Hilo, Mediocre anywhere else"
Hotel has a good location and large rooms. Otherwise, the hotel needs an update. Staff is uncaring and cannot offer any recs on restaurants etc. Hilo itself is not worth visiting unless its a pitstop to go elsewhere.Genuine Hotels.com guest review
Couldn't get TV working. Overpriced.Genuine Hotels.com guest review
Response by Castle Hilo Hawaiian Hotel Dear Valued Guests: Aloha! Thank you for taking the time to share with us your experience during your recent visit to the Hilo Hawaiian Hotel. Please accept my apologies for any deficiencies experienced. We strive to maintain excellent quality standards and I will speak with our staff and Oceanic Time Warner Cable regarding your television concerns and will address this right away. Hopefully we will have the opportunity to welcome you back and regain your confidence. Sincerely, General Manager
"Great view. Great location."
This hotel was perfect for me and my dad who has a walker. Easy access. No problems parking and no parking fees. Fantastic view. Banyon drive with the trees and the bridge to coconut island... Lovely. Loved the local pancake restaurant nearby. Remember to ask for a hair dryer. This is not a luxury hotel, but it seemed like the best option on this side […] of the island. Easy access to the volcano nat park too. We really enjoyed our stay and I would return. Read moreGenuine Expedia guest review
"Castle Hilo in February"
The hotel was probably grand when it was built and still doesn't have a lot of competition in Hilo. However, the place needs to be updated to modern expectations: better daily cleaning, hot tub, indoor pool (for the rainy days which there are plenty of), a better location for small weddings than the side of the parking garage. Compared to newer, better […] hotels, this hotel is a disappointment. Compared to other hotels in Hilo, it is probably one of the best. The bar was far too upscale and expensive compared to the lack of luxury of the rooms. Thankfully, a cheaper bar is a short walk to the next hotel. Read moreGenuine Expedia guest review
"The Reception was extremely friendly"
The room was clean and comfortable. I will stay there againGenuine Expedia guest review
"Nice hotel with ocean front view"
This is such a beautiful location. Woke up to a sunrise over the mountain - beautiful!Genuine Expedia guest review
"Nice room, hotel a little dated. why stay in Hilo?"
The room itself was nice, modern, comfortable. The rest of the hotel was a little dated. There's not too much in Hilo, so if you're going to Volcanos, it's probably better to just stay there rather than do the 45min drive each way (no rooms were available by the time I booked). Huge nice banyan trees all around the hotel but then as soon as you leave […] its little peninsula, it gets to sort of shady pretty quickly Read moreGenuine Hotels.com guest review
"Excellent view limited ammenities"
We went to check in early. Verified oceanfront floor and bed size . When actual check in occurred they had wrong floor and our bed size was changed from king to two queens. They were able to correct to our requested 7th floor but could not get king bed. No free wifi in room. Had to go to lobby. No room hair dryer had to call room service. Only had 1 […] cup of coffee for coffee maker. Breakfast buffet $20 each, even with $5 coupon not worth$35 breakfast for 2 people. Read moreGenuine Expedia guest review
"Close to Hilo town"
Hotel staff was not friendly when we checked in. There is no blow dryer in the room.Genuine Expedia guest review
Response by Castle Hilo Hawaiian Hotel Dear Valued Guest: Aloha! Thank you for sharing your experience with the Hilo Hawaiian Hotel and for providing an opportunity to address your concerns. Please accept our apologies for the inconveniences experienced. I will speak to the Front Office Manager and his staff regarding the importance of providing the aloha customer service we expect from our employees. As far as the blow dryers, we have a compendium left on your bed which includes all of the amenities provided. One quick call to housekeeping or the front desk will initiate a quick delivery to your room at no extra charge. My apologies for failing to inform you of our services. We hope you are able to visit our islands again in the near future. Sincerely, Daryle Kitamori General Manager
"Older Hotel that needs to continue it's update"
The room was nice but not spectacular. We had a view of the bay and Coconut Island. Little things need help. Like limited laundry facilities---no chairs to sit on. Light in the sink and bathroom on same switch so if you wanted to get ready while the other person slept-in...you didn't have the option of just turning on the bathroom light. Only one chair […] in the room, so one person had to sit on the bed to read while the other used the chair. Read moreGenuine Expedia guest review
"For the price the room was small, bed was comfy."
Staff was friendly, room was small for $$ but the bed was comfy. Cafe was better value than restaurant for dinner.Genuine Expedia guest review
Great! Looks like the rooms have been recently renovated. Staff was friendly and very accommodating. The shuttle service was prompt and very convenient and gave us some great tips on sights 2 c and a great place 2 snorkel. This is our favorite place to stay. Don't miss the Japanese tea gardens. We actually live in Ocean View and use this as our layover […] from the mainland 2 pick up our car. Read moreGenuine Hotels.com guest review
Very comfy hotel and easy access to everything around it.Genuine Hotels.com guest review
"Nice, but needs some work"
The best thing about our stay was the hotel staff: friendly, pleasant and helpful. The TV in our room didn't work, but we were gone most of the time anyway. My biggest complaint it that the room was too warm. It seemed like there was no air conditioning, only the fan. I turned the a/c down as low as it would go, but it didn't make any difference, and […] it made it difficult to sleep at night. Convenient location near the airport. Read moreGenuine Hotels.com guest review
"Great Service Great Food"
I really enjoyed my stay. The rooms were clean, spacious and a great view. The food was great in the lounge and restaurantGenuine Hotels.com guest review
This is the nicest Hotel in Hilo. Beautiful rooms, views, convenient location and friendly staff. Cannot believe anyone would give this Hotel a negative rating. Will stay here again next trip to Hilo.Genuine Hotels.com guest review
"Renovated, but still needs more work"
The hotel seem dated and worn. It need a much more work to compete with other full service hotels.Genuine Expedia guest review
"Much better than expected"
From the reviews that I had read before booking, it seemed that most visitors felt this was the best hotel in Hilo but not to expect much. I also read that the hotel was in the process of renovating so was hoping that there would be some improvements by the time we arrived. It seemed like a popular hotel on arrival--there were multiple people checking […] in; there were groups of people coming and going; and there was a live band playing in the bar at the back side of the lobby (looked like people were having a good time). The room we stayed in was very nice. There were 2 queen beds with a bench at the end of each, a desk with chair, and a small table with chair--plenty of seats for a family of 4. It was spacious (including the bathroom), very clean, and everything in the room seemed brand new from the flooring to the furniture. We had a wonderful stay even though it rained (flash flood warnings) for all 3 days that we were in Hilo :-) Read moreGenuine Expedia guest review
"Big Island Trip"
We selected this hotel mainly because is was close to the airport and Hawaii Volcanoes NP. The main problem was at check-in. We tried to check-in at 12:00, I realize we were early, but the hotel would not hold our bags until we were able to check-in. I've never been to a hotel that just told us to go away and come back at 3:00. We came back after 3:00 […] pm and our room was still not available. It took another hour before we were able to check-in. Read moreGenuine Hotels.com guest review
"Huge rooms with great views, easy drive to HVNP"
This hotel is well maintained. The rooms are huge and the beds are very comfortable. We had a beautiful view from our balcony.Best, it's very convenient both to the airport in Hilo and to the Hawaii Volcanoes National Park. HVNP is only about 45 minutes away. One thing I do think they could improve upon is to include a microwave in the room. Also, there […] was no blow dryer. The coffee shop adjacent to the lobby is convenient. Read moreGenuine Hotels.com guest review
"Good Location with a lovely view of the water"
We spent just 1 night at this hotel before heading up to our 3 night stay at Kilauea Military Rec Camp in Hawaii Volcano N.P. Very satisfied with our room and the hotel grounds, views, and location. Would definitely stay here again on a future trip to Hilo.Genuine Hotels.com guest review
"Great hotel, well done renovation."
Great hotel, wonderful grounds to walk around, non-busy part of the city. We will return to this hotel.Genuine Expedia guest review
Very Very unpleasant to wake up at 2AM, turn on a light and see two cockroaches waving to me from the dresser. A/C was marginal at best.Genuine Hotels.com guest review
Response by Castle Hilo Hawaiian Hotel Dear Valued Guests, Aloha! Thank you for taking the time to share your concerns with us. Our hotel rooms are treated on a regular basis to prevent pests from entering the rooms. We sincerely apologize for the inconvenience you experienced. I will contact our pest control vendor ECOLAB and get the room re-sprayed as soon as possible to alleviate any future problems. Hopefully we will have the opportunity to welcome you again and regain your confidence in the Hilo Hawaiian Hotel. Sincerely, General Manager
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