All hotels in Hilo, Hawaii, United States of America
1 room, 2 adults
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71 Banyan Dr, Hilo, HI, 96720, United States of America, ‏‎800-491-6126
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3.7 / 5Good

Score breakdown (from 752 reviews)

Average rating for:

  • Cleanliness
    3.9
  • Service
    3.8
  • Comfort
    3.8
  • Condition
    3.5
  • Neighborhood
    4.0
3.0 / 5Good
"Castle Hilo Hawaiian"
Nice hotel, pool is cold in December (they don't heat it) so my daughter couldn't swim in it, beautiful Banyan trees out in front. Rooms were nice, staff was nice, decent service.
Genuine Hotels.com guest review
2 night family trip Jan 5, 2015
David
US
5.0 / 5Outstanding
"Under new management"
Went there for two nights on our way to Maui. Nice place. Would recommend for everyone.
Genuine Hotels.com guest review
2 night trip with friends Jan 2, 2015
John
US
3.0 / 5Good
Had a great time in the big island, not a lot of hotels in Hilo, fairly quiete town compared to Honolulu or Maui
Genuine Expedia guest review
Other trip Jan 13, 2015
TP
US
5.0 / 5Outstanding
"Best in Hilo!"
I stay there weekly for business and I must say always a pleasant experience.
Genuine Hotels.com guest review
1 night business trip Jan 4, 2015
Reginald
US
4.0 / 5Excellent
"A Hotel Where Internet Service IS NOT FREE"
So, you have a nice hotel, great staff, nice setting, and you charge an arm and a leg for Internet Service. In today's environment, Hotels that charge for Internet Service should be avoided by all travelers!!!
Genuine Expedia guest review
Other trip Jan 7, 2015
SpaceTraveler
US
4.0 / 5Excellent
"The hotel is in a great location. Great staff."
The hotel is right next to a Japanese Garden, where my family members went jogging. We also liked the gift shop right next to the hotel. The staff was incredibly friendly and helpful. When I left my iPad in my hotel room when we checked out, I just assumed that it would be gone. Wrong. It was set aside, wrapped up and ready to be picked up. Will definitely stay there again and next time, I will splurge for the water view.
Genuine Expedia guest review
Other trip Jan 5, 2015
A Traveler
US
5.0 / 5Outstanding
"Excellent hotel, breathtaking ocean view"
This hotel is beyond my expectation. It stands on the beach facing a scenic road and back to a huge park along the bay. There are many parks, pools and beaches nearby, The room is spacious,clean and well decorated with breathtaking ocean view from the balcony. In the meantime, this hotel is in a short driving distance to the town center and farmer's market. All of my family, including grand parents and kids, enjoy the stay in Hilo.
Genuine Hotels.com guest review
2 night family trip Dec 27, 2014
A Traveler
US
3.0 / 5Good
Hotel is nice but location is not too good for tourist who wants to spend more time on Big island.
Genuine Expedia guest review
Other trip Jan 2, 2015
A Traveler
US
4.0 / 5Excellent
"Good location adjacent to park and little traffic"
An overnight stop only before an early flight. It is very quiet and only a few minutes easy drive to the airport.
Genuine Expedia guest review
Other trip Jan 1, 2015
Ian
US
3.0 / 5Good
"Nice hotel with a view of Hilo Bay"
The room was clean and renovated. I was not given a king size room like I previously reserved. The view of Hilo Bay from the room was nice.
Genuine Expedia guest review
Other trip Jan 1, 2015
CGP
US
4.0 / 5Excellent
"Exellent location; good value"
Excellent location and good value. We had rooms overlooking the bay/coconut island and the views were stunning. The property is slightly run down and could use refreshing. The space in the rooms was great and the balcony a bonus to enjoy fresh air. On site restaurant was not very appealing with limited menu and we ended up eating out of the hotel. Overall, the excellent location makes up for some of the shortfalls and we enjoyed the ability to get to most of the sights like the Volcano Park, Wai'pio Valley, the current lava flow sights, waterfalls etc. with short drives.
Genuine Hotels.com guest review
4 night family trip Dec 20, 2014
A Traveler
US
4.0 / 5Excellent
"Give it a try. :)"
I was a little worried about this hotel because of the negative reviews. However, it has been pretty much redone and it was a very nice hotel. We are used to Hiltons and I would say that this one is at least as nice as the Embassy Suites.
Genuine Hotels.com guest review
1 night family trip Dec 23, 2014
Kim
US
2.0 / 5Fair
"The hotel needs upgrades. Coffee is terrible."
It was OK. No hair dryer in the room and the coffee is terrible. Cleaning staff did not clean coffee pot. Not overly happy with the hotel.
Genuine Expedia guest review
Other trip Dec 28, 2014
A Traveler
US
5.0 / 5Outstanding
"Spacious room, right on the beach"
This hotel has spacious rooms. New furniture and room decoration after the renovation (popcorn ceiling is still there - it may be hard to remove). Close to restaurants. Easy access to many fast food places. Beautiful banyan trees in the front. Nearby Coconut island and Japanese garden are all nice places to stop by. We booked a mountain view room and were given a corner room with partial ocean view. Highly recommend if you plan to stay in Hilo.
Genuine Expedia guest review
Other trip Dec 25, 2014
Min
US
3.0 / 5Good
"tv didn't work but they came and fixed it quickly."
Registration staff was nice. I resent having to write a lot regarding an "adequate" stay.
Genuine Expedia guest review
Other trip Dec 24, 2014
Eddie
US
5.0 / 5Outstanding
"Really pleasant surprise"
Great view and location. Really nice staff and clean room. Nice little place to come back to after a long day of exploring the island.
Genuine Expedia guest review
Other trip Dec 24, 2014
thais
US
3.0 / 5Good
"A nice hotel that is past it's glory days"
At one time I suspect that this was THE place to stay. It is still a very nice hotel but it has a rather tired feeling and a pitiful swimming pool. The location is great with Coconut Island right in back next to a very nice park. We stayed for two nights because of location for day trips but I cannot imagine staying for longer. I didn't pay attention but it seemed like a boring place if you have kids (we don't). The Kona/Kohala coast is much more oriented to tourists and is consequently more crowded. We started in Kona and drove around the entire island over 6 nights. I was not ready for how beautiful the Big Island would be. Highlights included the entire South coast including Volcanoes Park and the 4 mile hike in the Kilauea Crater which was incredible (challenging but doable--hike counterclockwise). Don't miss the Puna area where orchids grow like weeds or the most Southern point in the US (it's not Key West). The East coast is another coast to see and make sure to getup to Hawi which is a great old plantation town.
Genuine Hotels.com guest review
1 night trip with friends Dec 15, 2014
Laurence
US
5.0 / 5Outstanding
"Nice hotel with beautiful bay and ocean views"
spacious and clean hotel rooms. Close to everything in town. We had the bay/ocean view room, the views were breathtaking! Staffs were very nice (Antoinette was exceptional!). You totally would feel the true "Aloha" spirit here. We had a really pleasant stay.
Genuine Expedia guest review
Other trip Dec 22, 2014
sabrina
US
4.0 / 5Excellent
"Hilo Hawaiian Hotel stay"
Very comfortable clean room. Noise was not an issue as I thought it might be with the frogs.
Genuine Hotels.com guest review
1 night business trip Dec 17, 2014
Douglas
US
4.0 / 5Excellent
"Comfort and convenience"
We were pleasantly surprised at how convenient, comfortable and cozy our stay was. The room was very nice. The staff were all very helpful and attentive. It has a very homelike feeling. Parking was free and convenient. The buffet was good but some of the seafood was not fresh. The food in the lounge restaurant was a bit disappointing as well. Overall, we still enjoyed our stay.
Genuine Expedia guest review
Other trip Dec 17, 2014
Grace
US
4.0 / 5Excellent
"Great Stay"
Really enjoyed this hotel.
Genuine Hotels.com guest review
1 night romance trip Dec 10, 2014
Joseph M
US
3.0 / 5Good
"wifi slow"
there was a cost for the wifi and it was VERY slow there was no free newspapers for guests
Genuine Expedia guest review
Other trip Dec 12, 2014
Eileen
US
4.0 / 5Excellent
"Lovely hotel on the water - beautiful view."
Stayed in Kona but wanted to spend a few days in Hilo, so choose this hotel for our trip to the East coast of Hawaii.
Genuine Expedia guest review
Other trip Dec 11, 2014
Dodie
US
4.0 / 5Excellent
"Decent choice for Hilo"
Room was clean and comfortable. Nice view of Mauna Kea across the water from ocean view room. Elevators are noisy. I was staying across the hall and down a bit from the elevators and could still hear the mechanics. I mitigated sufficiently for me by setting fan on HVAC to run all night to drown it out. I'd say three star furnishings and amenities in the room.
Genuine Expedia guest review
Other trip Dec 10, 2014
J.
US
1.0 / 5Poor
"What a disappointment!"
This hotel is old and very run down. There are very few amenities, only one eating option, and getting a good cup of coffee is even a challenge. The hotel also has smoking rooms which creates a smoky smell even in the rooms where smoking is not permitted. The buffet is way over-priced given the food is cold! Very limited options for even a cup of good coffee!
Genuine Expedia guest review
Other trip Dec 8, 2014
julie
US
4.0 / 5Excellent
"It is what it is... and it's good."
The place could definitely use a makeover, but it is still a reasonable hotel. Rooms and carpet are dated. But the ocean view looks out on Coconut Island. Get a room on the 5th floor or higher.
Genuine Expedia guest review
Other trip Dec 7, 2014
kak
US
4.0 / 5Excellent
"Worth it"
This hotel looked and felt like a high ranking resort. If I had to find a negative it would be the beach is rocky and the parking garage is small. Other than that it is probably the best hotel on the Hilo side of the big island.
Genuine Hotels.com guest review
2 night trip Nov 17, 2014
Ronald
US
2.0 / 5Fair
"Mediocre hotel"
Nothing is memorable about the Hilo Hawaian, other then the noise from the Koke frogs and that of the loud, old A/C. No hairdryers in the room, the staff will politely tell you to bring your own, and the breakfast buffet, for $20, is mediocre at best. No real competition, and they know it.
Genuine Hotels.com guest review
4 night romance trip Nov 24, 2014
A Traveler
US
4.0 / 5Excellent
"Near Hilo Bay"
I booked a ocean view room because the view is worth the price. Ocean view rooms are recently renovated. Comfortable. Drawbacks, no safe, blow dryer or iron if you need it. The Bay Drive park is really spectacular. Can see turtles in season and all in walking distance to hotel.
Genuine Expedia guest review
Other trip Nov 27, 2014
Rainey
US
5.0 / 5Outstanding
"Hilo hawaiian is gggggrrrrreeeeaaaattttt!"
The hilo hawaiian had great staff ... Very friendly! ... The bar down stairs had great entertainment as well as the drinks! This hotel comes with a restraunt downstairs as well and the food is delicious! All u can eat buffet as well as menu items and on the weekend they have crab legs and prime rib. We will definitely be staying there again when we go back to hilo!
Genuine Hotels.com guest review
1 night romance trip Nov 21, 2014
A Traveler
US
3.0 / 5Good
"Best choice in Hilo"
Not too many options in Hilo so based on reviews and the fact that it's emphasized that the hotel is "Newly Renovated" we thought we'd give it a try seeing we needed to be in Hilo for 2 nights. The hotel is just ok. Easy to find, free parking, but wifi is only free in main lobby. Our room was renovated but not particularly clean to my standard. Probably won't be returning to Hilo any time soon so I don't plan on returning. I guess I'd give it a 3*.
Genuine Expedia guest review
Other trip Nov 21, 2014
K
US
3.0 / 5Good
"Overpriced for the cost."
The room was roomy and bed comfortable. The bar was nice and had a band playing. This was the most expensive hotel of our stay on the big island and wasn't worthy the extra $
Genuine Expedia guest review
Other trip Nov 20, 2014
A Traveler
US
5.0 / 5Outstanding
"Comfort"
We had made arrangements at another location but were very unsatisfied so went back to where we had stayed before at Hilo Hawaiian and had a very good stay. When I checked in I was given a room with 2 separate beds but had requested a king size bed. Calling down to the desk they had a nice king size bed room available and we had a great stay there. It was very comfortable and we were grateful for the a/c.
Genuine Expedia guest review
Other trip Nov 20, 2014
Kitty
US
4.0 / 5Excellent
We were given free upgrades, which we loved. They also moved us (to even better quarters) when there was going to be a high school football team on the floor we were staying on. Did not appreciate having to pay for internet service, and it was rather pricey. Loved its proximity to Liliuokalani Park for walking, and generally its beauty. We stayed here for our entire vacation (about 18 days).
Genuine Expedia guest review
Other trip Nov 20, 2014
Margaret
US
4.0 / 5Excellent
"We would stay there again!"
We only stayed for one night; however, upon check in we asked for a room with a view, which we got for no extra charge. Everyone was very courteous.
Genuine Hotels.com guest review
1 night romance trip Nov 6, 2014
JoAnne
US
3.0 / 5Good
"Backwards thinking staff... Disconnected."
No Hair Dryers in the rooms. When we down to the Front Desk, we were tod that you need to REQUEST a hair dryer at check-in. Since we only stayed that night (6th floor) we had to pack and leave to meet a client that morning. Idiotic policy would have you go check out a dryer and then return it (up down up down elevator) just to dry hair. Ridiculous.
Genuine Hotels.com guest review
1 night business trip Nov 4, 2014
Robert Hugh
US
5.0 / 5Outstanding
"The best place to stay in Hilo"
Very clean and comfortable. Front desk people are very friendly. Food is awesome. Love it, love it,love it.
Genuine Hotels.com guest review
2 night romance trip Oct 31, 2014
Melanie
US
4.0 / 5Excellent
"Hilo"
It was fine
Genuine Hotels.com guest review
3 night business trip Oct 26, 2014
Paul
US
5.0 / 5Outstanding
"good value and centrally located"
rooms were clean and comfortable, balcony and views were great. Staff was helpfull and friendly.We had two rooms and both were very nice. The Volcano bike ride picked us up at the front door. the farmers market was just down the street and was really fun. Got info about where the locals eat and tried great local specialties. We would recommend and stay here again. price was a bargain for what we enjoyed. the frogs serenade was great!!
Genuine Hotels.com guest review
4 night trip with friends Oct 8, 2014
Mike
US
1.0 / 5Poor
"Not really a hotel"
It is like a shack in the beach, not a hotel. No AC, no TV, wild roosters waking you up too early. Terrible beds. Interior is like a summer camp dorm for kids. The location is great, right on the beach.
Genuine Hotels.com guest review
2 night business trip Oct 13, 2014
A Traveler
US
4.0 / 5Excellent
"Great bay view!!"
Clean, convenient, view of harbor, location was great for touring VNP, town and near airport.
Genuine Hotels.com guest review
3 night romance trip Jul 26, 2014
Carol
US
2.0 / 5Fair
"You're better staying at a Comfort Inn"
From the start this wasn't a good experience. The woman at the front desk during checkin couldn't be less helpful. We get to the room and find that the sliding doors don't close & lock correctly, the fridge doesn't work, and the bed couldn't be less comfortable. The only reason I gave it 2 stars instead of 1 is because it was pretty clean and you can't really expect too fancy at this price range.
Genuine Expedia guest review
Other trip Oct 15, 2014
SemiFrequentTra
US
3.0 / 5Good
"nicest hotel in Hilo area, but!"
In Hilo, there is no 5-star grade hotel. So, this was my choice, because my flight back to LA was around 7:00 AM. This hotel seems the best in town, but not he one which exceeds your expectation with the price.
Genuine Expedia guest review
Other trip Oct 14, 2014
catherine
US
2.0 / 5Fair
"daughter white coat ceremony"
trash didn't take out , room not too clean, dishes not clean very dusty. not for the price of a suite we paid for.
Genuine Expedia guest review
Other trip Oct 14, 2014
tom
US
5.0 / 5Outstanding
"Nice hotel"
We enjoyed being there. We had a great view and the people there were so friendly
Genuine Expedia guest review
Other trip Oct 10, 2014
we love it
US
4.0 / 5Excellent
"Grace"
Room was fine. Met Grace Park from Hawaii 5-O in elevator. Parking was a bit challenging and bellman wasn't very aware. Unfamiliar with area so had trouble finding a place to eat. On site restaurant is too expensive.
Genuine Hotels.com guest review
1 night business trip Sep 29, 2014
Mark
US
5.0 / 5Outstanding
"Da Best"
Over for 3 days with family from Oahu for a baby luau. Room great, front desk great, ice makers in different floors-yeh, AND free parking.
Genuine Expedia guest review
Other trip Oct 6, 2014
todd
US
2.0 / 5Fair
"Very dirty carpets and even found a cockroach."
It was nit worth the money. The rating is not worth it
Genuine Expedia guest review
Other trip Oct 3, 2014
not happy
US
3.0 / 5Good
People around the hotel not friendly. . And also most store closed Saturda.. it's like a ghost town..
Genuine Hotels.com guest review
2 night business trip Sep 20, 2014
dan
US
4.0 / 5Excellent
"Hotel with excellent view of ocean, Hilo, mountain"
Location is awesome -- nice view of Hilo, ocean, mountains and walking access to nearby parks and gardens, easy access to downtown waterfront. Room was clean, recently renovated, no smokey or moldy smells. Negatives:in-room wi-fi is NOT free, only free in downstairs lounge.
Genuine Expedia guest review
Other trip Sep 6, 2014
M
US
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