The hotel was clean except for the pool area. When we went to swim there were dirty towels on floor from previous guests and no clean towels. It took us asking front desk twice for clean ones to get them and then when we did, they weren't much bigger than a dish towel. Also, when I tried to call the front desk it just rang and rang. I noticed the same […] issue the next day while I was eating. The person running the breakfast answered several times and told people "I don't know where he is, you will have to call back". Read moreGenuine Hotels.com guest review
The first problem we encountered was the desk clerk told us that Hotels.com informed them we only needed a standard room, though I had confirmation of 2 queen beds to accommodate my family of four.--They said they were BOOKED due to spring break but gave us a room with a king size bed and a sofa sleeper which was NOT very comfortable for my kids. Secondly, […] someone stole our DO NOT DISTURB sign off our room door and the front desk had NO MORE. And finally, we booked THIS hotel because it had an INDOOR pool but it was NOT heated.--We swam anyway but it was super COLD!!! Read moreGenuine Hotels.com guest review
"very convenient shopping"
We really enjoyed our stay at the hotel. I will for sure be using your hotel again in the future.Genuine Hotels.com guest review
"Don't waste your money"
The hotel was decent priced and close to where we needed to be but the hotel smelled like mildew and was stuffy. the sheets on the bed had hair on them. The Breakfast was ok but the lady running it was extremely rude with all the people there eating breakfast. she started taking the food away 15min before breakfast was over then got loud with customers […] when they were asking what was going on. overall this place was not worth the price we paid. i would not recommen this hotel to anyone nor will my family and I return to this hotel. Read moreGenuine Hotels.com guest review
Rooms old and worn outGenuine Hotels.com guest review
I really enjoyed my stay.Genuine Hotels.com guest review
"misleading information but comfy!"
The overall comfort & personnel were delightful. However I booked this hotel due to the in door pool & hot tub listed but both were under construction but not made aware of this until check in day. Also had to go to next door hotel to get luggage cart.Genuine Hotels.com guest review
The room was a little dated and worn down, but well kept.Genuine Hotels.com guest review
"I don't think my room was cleaned before I got it."
I've stayed in this hotel several times before, nothing special older hotel, but staff is always nice, they typically allow me to check in early if my flights are earlier than 3pm. THIS HOTEL IS UNDER CONSTRUCTION, and there was nothing on the site about it, was an minor thing, but nonetheless it was less relaxing than typically. I checked in and I […] got into my room, apparently they changed the linens(beds and bathroom) but didn't even bother to take out the trash from the last guest! There was also stuff on the carpet scattered around, so it had not be vacuumed! I was in a bad mood and just wanted a shower and nap from my flight before my meeting so I figured that that stuff was minor and I didn't want to change rooms. After I showered I laid down in the bed to take a nap, when I opened my eyes from my nap, staring me in the face was a long dark hair(I have short blonde hair), so I was again very disturbed by the lack of care taken to assure me a clean place to rest. I hope others haven't experienced this lack of cleanliness and this was just a crazy fluke. Read moreGenuine Hotels.com guest review
"Less than satisfactory approval"
The front desk staff and shuttle driver was friendly, but that doesn't make up for the poor cleanliness of the hotel, particularly the stairway and elevator. The hotel was dimly lit, making it hard to see the steps when leaving. The mattresses desperately needed to be replaced. Bathrooms needed better lighting. The breakfast was a plus, but the employee […] who maintained the breakfast room never smiled and kept telling everyone Breakfast is served from 6:00-9:30 while removing the food items before 9:30. Read moreGenuine Hotels.com guest review
"Quick 1 night stay..."
Decent hotel for the price. Stayed in a two room King Bed suite which was a nice room. Overall, enjoyed my stay. Even though the hotel is right next to a busy major freeway, the noise level was not too bad. Service desk was okay. Had some issues checking in but were quickly resolved.Genuine Hotels.com guest review
If this hotel was the one on Airport Blvd. One of the best hotels I have stayed at. Will highly recommend this hotel and will stay here anytimeGenuine Hotels.com guest review
"Close to Hobby, 45 minutes to the Gulf"
The staff are personable and courteous, the breakfast delicious with a variety of choices (hot food hot, cold food cold) and both the room and the hotel were clean. The spa was closed for service at the time of my visit. Access to the freeway is good, and it is noteworthy that traffic in Houston can be very intimidating for the uninitiated. This was […] a 2-night business stay.. Read moreGenuine Hotels.com guest review
Really nice hotel staff who gave me a coplimentary room upgrade! Easy access to I45 North which takes you into downtown Houston fairly quickly.Genuine Expedia guest review
"bad experience with hotel staff"
hotel staff do not make the customers aware of the rules for the refund and management does not respect the promises made by their staff to the guests.Genuine Expedia guest review
Easy on and off of freeway but not in an area to get to anything without driving freeway driving, stores, restaurants, gas etc.Genuine Hotels.com guest review
"good and bad"
The front desk clerks, three of them, were attentive, friendly and sincere. As a woman I recommend the hotel even though the hotel has been remodeled it is a bit depressing, however, the room is clean and feels safe. What I am most dissatisfied with is the pictures on the reservation had nothing to do with this hotel.Genuine Hotels.com guest review
"We always stay here instead of Galveston."
We always stay here instead of staying in Galveston and pay their higher prices. Breakfast is always great and the stall is always helpful and assist with any needs we should have.Genuine Expedia guest review
The room was nice and large, the bkf. was sat.However ,the bed was next to the A/C unit. The cold air could not be diverted away from the sleeper. this made for a very uncomfortable nite. Next stay a preview of the room will be done. Holiday Inn is one of our hotels of choice when we travel.Genuine Hotels.com guest review
"Had a nice time"
To sum it up had a smooth weekendsGenuine Hotels.com guest review
I have stayed at this location a few times now, with outstanding guest service! Abraham was an excellent host at check-in, and delivered a 5 star job at making us feel welcome to the area. The room was clean, beds comfortable, and amenities were what you come to expect from the Holiday Inn Express brand. The breakfast was hot and delicious, and kept […] well stocked. The only thing that could have made this experience perfect, would have been fresh towels at the pool. Overall, this was a great stay for a great price! Read moreGenuine Expedia guest review
"A Very Good Deal In Houston!"
Everything was excellent EXCEPT there is NO Hot Tub when all advertising says there is. Even Holiday Inn advertising says there is.Genuine Expedia guest review
"Nice affordable and near the airport"
It was nice and very conveniently close to the airport. Rooms were clean with decent amenities. The continental breakfast was good too. Would not mind staying there again if I find myself in Houston.Genuine Expedia guest review
"Not What I Expected"
When booking this hotel, I expected something much nicer. I had just stayed in a room with the same hotel chain in Dallas the weekend before; In comparison, this hotel was not as nice. The room was tiny even though it was a room with two queen beds. Could not open door to room if bathroom door was open; there was no closet. The whole entrance to the […] room was awkward. The A/C unit blew directly on to the bed that was closest to the window. It had a air deflector but was on top of the vents making the air hit the bed rather than on the bottom which would make the air go up. The beds were creaky and the mattresses need to be replaced. It wasn't uncomfortable but just did not give you that "nice, comfortable" feeling. The refrigerator, microwave, coffee pot area was pretty awkward too; there was no area to place anything. I had to move the coffee pot over to the desk. It was just an odd room. The carpets looked clean but we found a piece of meat, or something, beside the bed closest to the window; so apparently it had not been vacuumed very well. My kids grossed out and didn't want to sleep on that bed. It wasn't the most horrible place but for the price and the name of the hotel, I did expect better! Read moreGenuine Hotels.com guest review
"Close to Airport"
This hotel was close to the airport and many restaurants therefore making it convenient for us to stay there prior to our flight.Genuine Hotels.com guest review
"Quick stay on way to cruise"
This is a very nice and clean place to stay. We arrrived at 1 in the morning from a flight on the way to Galveston for a Disney Cruise. The shuttle promptly picked us up from the airport and took us to the hotel. The front desk staff was very friendly and quickly gave us our room keys with no hassles. The morning breakfast was great, actually exceeded […] our expectations for a continental breakfast, more like a full breakfast. The hotel was a little noisy because of the fact that it's located next to the expressway but otherwise, it was a great experience. Read moreGenuine Hotels.com guest review
This hotel is not in the standard of the holiday inn express. I won't come back.Genuine Hotels.com guest review
I wasn't going to write a review but this survey keeps popping up so I will. We had just spent three days in an Hamption Inn and the contrast between the two was striking to me. I'd prefer a Hamption any day over this hotel. It wasn't the room, it was OK nor the staff. They were great. It was the price for what you got compared to the Hamption. I realize […] the location had a lot to do with the price. I, personally, would not stay here again. Read moreGenuine Expedia guest review
"Comfortable stay and a good location."
Hotel was clean and well staffed. Good complementary breakfast buffet. Excellent insulation from street noise, so proximity to I-45 was no problem. Minor glitches: Wi-Fi service was slow, and did not work on 2nd day at all for me. Room temp was hot upon entry and returning at days end, so had to wait about a half hour for AC to cool off room. Maid did […] not leave new shampoo on second day, fortunately my roommate brought her own. Exit from hotel is onto a very speedy street, so acceleration from 0-50 better be rapid. Read moreGenuine Expedia guest review
The hotel was very nice. It was not as close to doctor's office as I thought it was. I need to research better next trip. It was easy to get to from interstate.Genuine Expedia guest review
Great service. Clean room. Was able to get an extended check out time so that we wouldn't have to be rushed returning from funeral. Free breakfast was very good.Genuine Hotels.com guest review
"Straight off the hwy which is a must for me!"
This was a major upgrade from the original hotel we picked. The service was excellent, my room was clean, nothing broken, quiet neighbors...just lovely.Genuine Hotels.com guest review
"I would recommend"
Pros: Friendly staff (Big plus for me), Single King Room was clean and very comfortable( I usually don't sleep well in hotels), Free breakfast with some hot food, very centralized to car rental and Houston Hobby Airport Cons: The area was not the best, but it was next to another well known chain, didn't see that it had a pool( but I was not there looking […] for one), the room was a little on the small side, hotel is next to the freeway. Overall, I really enjoyed my stay and had a very good time joking around with the staff. Read moreGenuine Hotels.com guest review
Liked everything except being put in a room that faced I-45 and you know how much traffic goes up and down that Interstate. Next time will ask to be not put facing I-45.Genuine Hotels.com guest review
To start off the breakfast buffet was really really good. The beds were very comfortable and room was spacious. The indoor pool was good (a little too cold) but good and the hottub was great. Over all a good Hotel and would stay here again.Genuine Hotels.com guest review
"Would stay here again....."
Conveniently located near airport and right off the interstate; great staff, great service & great breakfast!Genuine Expedia guest review
The stay was fine we went to Galveston came back got comfortable wanted to go swimming in pool but system was down so the pool water was freezing. the Jacuzzi was dirty and the front receptionist did not inform anyone of the issues with the indoor pool. This was the main reason for staying there for the pool. Maybe next time will stay at the Sheraton […] or Hylton. :( Read moreGenuine Hotels.com guest review
"the worst hotel and worst staff"
very bad i ll never stay at this hotel everGenuine Hotels.com guest review
"Holiday Inn Express Gulf Freeway very comfortablle"
I enjoyed my stay very much; the bed was extremely comfortable, and I slept without interruption. The room was in a quiet location. Breakfast turned out to be much more than expected; hot omelets one day, scrambled eggs the next, along with hot biscuits, bacon, sweet rolls and muffins, plus a choice of cold cereals, plus of course, coffee and tea. All […] fresh and kept hot. That was a surprise. The pool was smallish but clean; indoors, perhaps because the surrounding air was not so clean and pleasant, with a hot tub. All very nice. Staff were pleasant and friendly. Read moreGenuine Hotels.com guest review
"Very Enjoyable Stay"
Clean hotel. Friendly staff. Well kept inside and out. Room was immaculate each day.Genuine Expedia guest review
the hotel stay overall was ok. i would book this again. however i do have some complaints. the indoor pool was extremely cold. so i had to sit in the hot tub with my 3 yr old and it was very crowded. the continental breakfast was all gone by 8 am and the attendant did not seem like she wanted to get anymore so we had to eat breakfast out on 1 of our […] days there. The room was clean and the bed was comfortable but the pull out bed for the kids did not look comfortable. The hotel did provide us with extra sheets and towels when we requested them. The location is great. it seemed very central to everywhere we went. The space center was only 10 min away. The neighborhood itself i did not see much of so i don't know if it is a safe area or not. Read moreGenuine Hotels.com guest review
I stay in this area of Houston a lot. My opinion of this hotel is that it does not meet the standards of most Holiday Inn Expresses I've stayed at. The furniture in the rooms was very cheap, the mattress was uncomfortable and overall the finish of the room was lacking.Genuine Hotels.com guest review
"Holiday Inn Exprss Hobby"
In need of an intire renovation. Musty smelling rooms. Jacuzzi was luke warm. If I were in a bath, I would turn on the hot water. Jets simply bubbled to the top and splashed your head. Obviously missing parts. No towels in pool area. We chose this hotel for the indoor pool and jacuzzi. Dissapointing.Genuine Hotels.com guest review
"One in Galveston and one in Huston"
We had booked 2 rooms #201 and 203. When we went to 203 we opened the door with the key card and it was already occupied with people in bed! This was embarassing and could even have been deadly. Of the keys issued to 201. One didn't work. I am not happy with your orginazationGenuine Hotels.com guest review
I thought I had stayed at this location before but I was wrong. Turns out there are two Holiday Inn Express locations near the Hobby Airport. THis location needs updating, the air conditioning unit in the room could not be adjusted, the bed was unconfortable and the pillows made my neck hurt. The free breakfast was not up to par with the ones I eat […] on a regular basis in this same chain. No Yogart? You can always count of yogart on those breakfasts. Read moreGenuine Hotels.com guest review
I had stayed here one night before, so I brought swim trunks for the indoor pool and hot tub. Hot tub looked like it had been out of service for months. Dirty, broken outlets and switches in pool area. Pool was warmer than hot tub, but wasn't about to get in due to cleanliness of pool area. Other than that complimentary breakfast is pretty good. Rooms […] are alright, but no movie channels, even though they are falsely advertised on the tv channel guide. Laundry service is available. Read moreGenuine Hotels.com guest review
"Great hotel - perfect stay"
I stayed here the night before an early flight out of Hobby. This hotel was perfect: shuttle to the airport, comfy beds, extra-clean rooms, modern, and extremely quiet. Air conditioning was cold. I felt safe here and did not worry about security. There is a free breakfast here, but left too early to enjoy it. I will stay here again when I fly out of […] Hobby next time. Read moreGenuine Hotels.com guest review
"Holiday Inn Express Hobby Airport"
My Recent stay at this Hotel, was horrible. I had made reservations for a Sat and Sun. I called and added a Fri., anyway, when we arrived,there was no problems until we tried to enter our rooms. Both keys to my and my mother room did not work,so we went down and recieved different key cards ,again they did not work. The cleaning Lady let us into our […] rooms. This carried on for the whole weekend,changing keys. Now we come back from a function,got to our rooms, could not get in, went back to the front desk and asked why can't we enter our rooms, she stated " You only reserved the room for one night sir" I could not believe what i was hearing. I proceeded to tell the clerk how i added a day to my weekend reservation and that it was taken care of. I graciously offered to get my reservation confirmation information for her. At this point my mother was very up set. Finally the problem was resolved and she found our reservations. went to our rooms, my key to my room did not work,but the good news is that my mother key worked. Wow!!! the rooms were not very clean and we had to ask for cleaner wash cloths, because the ones we had, had stains on them. The Staff for the most part tried to fix our LITTLE!!! problems, but i believe there should better comunication between staff members. First impressions will either make or BREAK a business establishment. Read moreGenuine Hotels.com guest review
"Houston Holiday Inn express Hobby Airport"
Not a terrific location. Very few restaurant choices nearby.Genuine Expedia guest review
Agradable!Genuine Hotels.com guest review
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