"comfort and clean"
The staff is always pleasant and helpful. The room was clean and the bed comfortable. A little small on space, tho. Have made this our hotel of choice when on the areaGenuine Hotels.com guest review
"Close to where we were going. Relaxing when we cam"
It was quiet and wonderful people worked there. All so friendly and nice. It was the perfect place for our stay...Genuine Hotels.com guest review
We experenced a very pleasant stay. Our children loved the indoor pool. The room was very comfortable and had plenty of room to enjoy family time.Genuine Expedia guest review
"Bike Race weekend,"
This was a very nice hotel, nice and helpful staff and clean. My only problem was it was hard to find with my GPS. Had to call twice and get directions on where they were located. Would stay here again.Genuine Expedia guest review
"Very clean and friendly!"
excellent breakfast, excellent room, excellent area, excellent pool and exercise rooms, excellent staff, we will stay here again when in Rogers. ThanksGenuine Hotels.com guest review
"Good place to crash"
We were "in and out" because of social obligations, but it was a nice place "to come home to."Genuine Expedia guest review
"It was a great stay & it was close to everything"
I have been traveling to the sets frequently & this is the best hotel especially if you have kidsGenuine Expedia guest review
IT WAS A WONDERFUL EXPERIENCE FOR THE WHOLE FAMILY.Genuine Hotels.com guest review
"GREAT PLACE TO STAY!!!"
VERY FRIENDLY AND HELPFUL STAFF. CLEAN, COMFORTABLE AND UPDATED ENVIRONMENT. MY ONLY NEGATIVE IS NO LUGGAGE STAND .Genuine Hotels.com guest review
Considering the cost of the room, I expected much better. Pros: ~ Exceptionally clean, very nice & accommodating housekeepers. ~ A/C worked well. ~ Good black-out curtains. ~ Full-size drip coffee maker. Cons: ~ Our room was not ready, despite checking in after 3 p.m. Thus we were given a handicapped room. ~ Mattresses are not up to par with […] comparable hotels. Older, not pillow tops or a thicker, better quality. ~ If you prefer a cooler room (as I do), the blanket/coverlet is very thin. I had to get another blanket from the extra set in the 2nd bedroom closet. ~ A/C | Heat unit (inside room) has an extremely loud low hum. It reminded me of the sub-base rumbling of a large ship's engine. I was so disconcerted that I was going to request another room - until the maintenance man informed me that all the rooms sounded the same! A very hard sound to 'tune out.' ~ The efficient (spiral) lightbulbs are not a "soft" white. I found the bulbs in the lamps to be far too bright and harsh on the eyes. Read moreGenuine Expedia guest review
Response by Residence Inn by Marriott Rogers Sherry, I want to apologize for the problems that occurred during your stay. We are always looking for ways to improve the quality of our guest's experience. We will work to ensure that all these problems are solved and changed for yourself, and our future guests. However, we do want to thank you for the great comments on our housekeeping and hotel cleanliness. Once again, I am sorry for the problems that occurred during your stay.
"Impressive Inn & great location for motorcyclist"
Wow. Our rooms were mini apartments, very clean, arranged very well for evening cards w/company! The breakfast were the standard -oatmeal wasn't good at all, any morning- fresh mellon, grapefruit & bananas were wonderful in the beautifully laid-out lounge/breakfast/snack area. We walked to a different restraint each evening & shopping areas on one other […] day... our focus was riding the beautiful country side roads on motorcycle. Read moreGenuine Hotels.com guest review
"Crystal Bridges, Eureka Springs"
Great location, Room had great floor plan, Central location close to food and shoppingGenuine Hotels.com guest review
We had a very nice stay. We had unexpected guess and the hotel was very accommodating. ThanksGenuine Hotels.com guest review
Its a great location everything is right there near the hotel .Genuine Hotels.com guest review
"A little disappointed"
We chose the Residence Inn Rogers because it was only a few blocks from our daughter's home. The hotel was clean, and the room overall was fairly good, but the bed was not at all comfortable. I like a firm mattress, but this one left my back sore for the entire next day. Otherwise I have no complaints.Genuine Hotels.com guest review
Response by Residence Inn by Marriott Rogers Dear Mr. Okeefee, Thank you for taking the time to share your experience. We are currently in the process of replacing mattresses for our hotel this year. Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we may continue to deliver exceptional service in the future.
"Excellent Service-great amenities"
Great Stay. Close to meetings and wonderful staff. Great breakfast and evening happy hour. Visit Crystal Bridges~ a beautiful array of art and walking trails!Genuine Hotels.com guest review
This is the second year we have stayed at this hotel and if we come back next year will stay again. The staff is always friendly and helpful, breakfast is great the the hotel is clean and well kept.Genuine Hotels.com guest review
LIKED IT,WENT GOOD.VERY NICE ROOM,STAFF VERY GOOD.Genuine Hotels.com guest review
"Excellent location close to all activities"
Our suite was wonderful, pretty outdoor area with grill, the staff was so helpful. Looking forward to another stay here.Genuine Hotels.com guest review
Great accomodations and wonderful staff. Would recommend this Residence Inn anytime.Genuine Hotels.com guest review
Room was great! Service was excellent. Morning breakfast wasnt over crowded like most. I will stay there again on my next trip down.Genuine Hotels.com guest review
The bed was hard and the pillows flat. The soundproofing for the rooms was not very good. The breakfast was better than most hotels I've stayed at. Overall a nice hotel, but just a few details that kept it from being a great stay.Genuine Hotels.com guest review
Will definately stay here again. It is located within walking distance of some great eating places, several to choose from. Good shopping just up the street, easy to find, wonderful courteous staff. My kids also loved it.Genuine Hotels.com guest review
We were very disappointed with our stay at the Residence Inn, Rogers. They were in the middle of remodel within our hallway but did not make this clear when booking the week long stay with my family. Overall the hotel was not up to par with the local competition for the price of the room. We will not be staying here again.Genuine Expedia guest review
This was the perfect place to stay while attending a destination wedding in Eureka Springs.Genuine Hotels.com guest review
02/26/15 wilford s Denver, North Carolina
The staff at this hotel, was above average from other locations I have stayed in. I normally stay in Hilton properties, however my normal hotel was full. When I arrived the young man working the desk was polite as can be, how anyone can be that nice and upbeat at midnight is beyond me. Check in was fast, the room was very clean. I encountered another young lady in the morning who was very nice and helped me find the location of my meeting. Everyone was so nice and actually seemed to enjoy their jobs, which is why now when in the area I will make this the hotel I stay in.
02/22/15 Tiffany P Fort Smith, Arkansas
My family and I stayed for two nights. On the second night, as we were leaving for dinner, we overheard a customer in the lobby telling the desk clerk that someone had vomited in the pool area. The clerk stated "Well, it wouldn't be the first time." A few hours later, when we returned from dinner, the kids wanted to go for a swim. We went downstairs to check it out and, low and behold, there was a towel covered in vomit on the floor and chunks of vomit all around the chairs. There were several kids swimming in the pool. We could not allow our kids to swim, and went to remind the clerk of the mess. I was disappointed that he did not clean it up several hours earlier when he was notified the first time.
02/18/15 lindah1982015 North Kansas City, Missouri
The location is fabulous. Its near everything you could possibly do in the area. The service was great. At one am the smoke detector began to chirp, I called the front desk and the young man, came and changed it within minutes and I was back to sleep. I saw him again when I went down for breakfast and thanked him for his quick response. I will definitely be back when I am in the area.
02/17/15 LuDonna Springdale, Arkansas
My husband and I recently stayed here. We found the room very spacious and clean. It was a great place and very comfortable. It was quiet and peaceful. We had a great experience here and are looking forward to a return trip!
"Better than Towneplace"
01/04/15 MrsChadlc Sugar Land, Texas
My husband, daughter (7 months) and I stayed here with our dog and cat on 12/27 on our return to Texas from spending Christmas in Illinois. This hotel was MUCH nicer than the Towneplace we'd stayed at two weeks prior. We were pleased with the cleanliness of the room and found it comfortable. My only gripe would be that the dishes in the cabinet weren't very clean and had residue on them. Thankfully, it was just for dog and cat food so we survived. The bed was comfortable, but the pillows were mediocre at best. Our room was quiet and the breakfast was nice. I would have preferred more towels (as noted on our reservation with our platinum marriott card), but now I'm just being picky. The location was great, as it was close to many dining establishments - go to Copeland's and get the signature creole cheesecake, you won't be disappointed. It was also easy access to the interstate, which made getting in and out a breeze. Although it was just for one night, it was a nice stay. We will (inevitably) be returning on our next drive to Illinois, as we can have a nice little visit with family in Bella Vista.
"Worst Residence Inn Experience"
12/24/14 len b Cocoa Beach, Florida
I'll stay in a Marriott over 140 nights in 2014 so I am very loyal across the brand. This hotel, "recently updated," has moderately clean rooms and that's about the best I can say. Here are the facts: 1.) the evening "reception" included cheap grilled cheese sandwich and the next night, bacon sandwiches that were unfit for consumption. 2.) two bottles of cheap $5 wine were coveted by staff like they were 40 year old Scotch. 3.) the room price at $179 was twice that of the market and I hope they replace manager Mark who is overconfident, not engaged with a guest that raises a question and arrogant 4.) not a single thank you from any staff member for Platinum Elite status, astounding 5.) very poor breakfast offerings. The good news is that as new competition emerges in Rogers/Bentonville, this property will fade quickly. The franchisee is either asleep at the wheel, or Corporate isn't doing their job on inspections. Honestly-- skip this one at any cost.
"Best service in town"
12/19/14 Bobjda Atlanta, Georgia
I have stayed in many hotels in Rogers/Bentonville but none match up to the Residence Inn in Rogers. Not only are the rooms clean and fresh the staff makes this Marriott the best around. They go out of the way to make your stay the best and you feel like family. I would rate this hotel the best in the area overall!!!
"Kathy's service, food and attitude were excellent"
Overall stay was good. Tool layout was very nice, but bed was not top quality. Breakfast excellent with outstanding service. Location is perfect for us close to interstate, plentiful restaurants and shopping. Great to be in the lovely hills of Northwest Arkansas
12/09/14 Anne P Olathe, Kansas
We stayed over the weekend after Thanksgiving. The hotel staff were very friendly and helpful. Love the two bedroom suite for family stays like this. I even baked a caserole for our contribution to the dinner we were attending. Great breakfasts. Clean eating area, well stocked and gwide variety. Close to tons of dining and lots to do. Great local Christmas lights. Bentonville town square has lots of bistro type dining and fun shops.
10/25/14 SmithD501 Little Rock, Arkansas
This property was great. When I checked in Olivia and Garrett made us feel like we were at home. They were not automated robots just real people. The room was clean and quiet close to shopping and food places. The breakfast was good, while it was busy they were able to keep up quite well. I will be back whenever back into the area.
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