"Very Disappointing Experience"
I stayed in this hotel with my wife during 1/11/2014 to 1/13/2014. Hotel was okey, except that the water was too hot even when set at 20 degree celsius and air conditioner took 2 days to be adjusted from 20.3 to 21 degree. (I had set it to 24) However, the biggest disappointed was yet to come. When checking out in the morning 630AM, I was told that […] I had eaten breakfast (70 euro for two). I explained to them that I didn't eat breakfast and in fact, we had woken up at 11AM that day. They didn't bother to show me any signature or anything. They made me wait for almost half an hour (the staff's name was Marita), and when I told her that my flight was about to be delayed, she told me that she didn't ask me to wait. Upon checking my bill, I see that she went ahead and deducted 70 euros. Easily the worst five start hotel I have stayed so far. Ruined our whole Paris experience. Read moreGenuine Expedia guest review
Excellent stay in Paris. Hotel is close to all the major attractions.Genuine Expedia guest review
"Nice hotel in good location. Poor customer service"
Customer service was bad. Need to double check the bill as they charged for some things twice. Bad attitude. Good hotel. Very expansive food of mediocre quality.Genuine Expedia guest review
"Beautiful lobby and friendly staff."
The hotel is just beautiful, especially with Christmas decorations, and the staff was very friendly. Unfortunately, the rooms were not as comfortable as expected. We were given very few pillows and towels (4 pillows and 3 towels for a family of 4). In addition, our cups and glasses were not replaced so we had to call room service.Genuine Expedia guest review
"Very convenient location, close to everything."
Nice rooms, good size, very quite. Executive floor was a plus. The only drawback was the shower in the bathroom,low water pressure and uncomfortable.Genuine Expedia guest review
"Nice touristic area"
Very good. Victor from the front staff very helpful with suggestions and directionsfrGenuine Expedia guest review
"Lovely hotel on quiet Paris street."
This hotel was happily situated on a quiet street just a couple of blocks from the Arc de Triomphe. The metro station was two small blocks (5 minute walk) to the Courcelles station on the Line #2 Blue line so it was easy access to the metro. Food was very good, Sunday brunch and room service were super. The lobby is a tad ornate. The courtyard is just […] lovely. Read moreGenuine Expedia guest review
"Overnight stay in Paris"
Beautiful hotel, very elegant, exceptional staff and serviceGenuine Expedia guest review
"Top Notch Hotel...Highly Recommended."
Before our stay, I contacted the Concierge. Immediate response, and proper information received. Upon arrival, I cannot say of a moment that I required assistance that was not provided with the best of smiles and attitude. Perfectly situated, walking distance from Arc D'Triumpe...All taxi drivers new where it was...Across the street from super Bistro...do […] ask and try the foie grass... Read moreGenuine Expedia guest review
"Great Hotel for Business Travelers"
This hotel is wonderful. From the staff to the rooms it did not let us down. It is tailored to the business traveler and it's rates reflect that. You will not be disappointed by this former Hilton chain, but casual travelers can find something more economical.....I will say I saw no construction going on, so do not worry about that. 250 yards from nearest […] metro station and 30 yards from a view of the A.D.T. Read moreGenuine Expedia guest review
"Former Hilton has comfort and invaluable service"
My husband and I booked this hotel because expedia was offering a 30% off sale abd we really loke the location near the Arc de Triomphe. We stayed here for a long weekend to celebrate our 1 year wedding anniversary. The staff assisted my husband in surprising me with champagne and strawberries in the room. They also included a large vase with red roses. […] We had hoped for a view of the Eiffel Tower but the hotel has a very limited number of rooms with that view so we ended up with garden view. It was still a beautiful room with a king bed, shower, and bath tub. Because this hotel is a former Hilton hotel, the accommodations are more American which translates to more space. Most French hotel rooms offer half this space. We also loved the robes and slippers. The concierge was VERY helpful and got us tickets to the Lourve, Moulin Rougue, made dinner reservations for us (and told the restaurant it was for our anniversary so they surprised us with dessert to celebrate), recommended an amazing breakfast spot, and even told us some short cuts in getting around and avoiding lines which saved us lots of time. The hotel was also pretty close to the subway which made getting around much easier. The location was spot on and it was easy to get around to where we wanted to go. A great experience, a great trip, and highly recommended. PS: Downstairs from the lobby is a beautiful bathroom...use it once just so you can see it. It's the bathroom used for Galas near the ballroom Read moreGenuine Expedia guest review
"1st stay in Paris"
The Hotel du Collectionneur Arc de Triomphe was a perfect placy to stay in Paris. The staff helped us by allowing an early check-in after our "red-eye" flight and 8:00 am arrival. We were able to get into our room for a short break before starting our adventure. This hotel is centrally located in the city with may fine restruants and historic attractions […] within easy walking distance. The hotel staff made many recommendations that turned out to be excellent! The metro rail system is a short walk from the hotel. The rail system is pretty easy to figure out. We found we were able to enjoy our week with limited French speaking ability. We had a great time and I would recommend this hotel to everyone. Read moreGenuine Expedia guest review
"Fancy hotel with perfect location!"
The stuffs are very helpful! Love the stay with this hotel! Breakfast is great!Genuine Expedia guest review
I must say the hotel was quite nice. I feel the details of a higher end hotel were missing. They say water bottles in the room are complimentary. Never saw one. Water pressure quite low. Coffee maker was nice, but no cups half the time. It just seems like there are people in and out of room to clean, but everyone had a different job. Wifi was extremely […] slow and kept disconnecting. I would not say anything was terrible, but nothing was outstanding. The rates are too high for the amenities offered. Read moreGenuine Expedia guest review
"Great place to stay"
such a great experience,nice, friendly and helpful staff, very accessible to any destination,beautiful atmosphere, next to a big park for walk or jugging. loved itGenuine Expedia guest review
very small rooms and very expensiveGenuine Hotels.com guest review
"Hotel du Collectionneur Arc de Triomphe"
This hotel is truly a 5-Star hotel, in every way. My fiance and I spent a week there. The physical space is beautiful, clean and comfortable. The room was nice - a little smallish, but that's minor compared to the overall quality of the room. The staff was superb, as good as the best I have ever seen. Every single person I interacted with - the concierges, […] the doormen, the front desk personnel, the restaurant staff, the housekeeping staff - was knowledgeable, friendly, customer-oriented and extremely helpful. Every request was fulfilled quickly and perfectly, and with a smile and friendly attitude. We asked about restaurants that satisfied different qualities we were interested in, depending on our mood each day - live music with great food one night, a very romantic place the next, etc. The concierges found the perfect restaurants in every case, the exact right choice each night. Breakfast in this hotel was terrific - enormous variety or everything you can think of, excellent taste and preparation, and as much as we wanted. The location was also good, within walking distance of most places we wanted to see. Taxis were easily and quickly available as needed. Overall, our experience was as good as it could be. I give this hotel my highest recommendation. Read moreGenuine Expedia guest review
"Great Hotel - helpful staff!"
We were there on our honeymoon for 7 nights. Close to center of town (20 minute walk) and close to the Metro for other sightseeing. Hotel was very clean, comfortable and the service was great - the concierge was very helpful, making sure he knew what we wanted and making reccomendations that were always appropriate. We don't speak French so it was extra […] helpful that he took the time to walk through the best places to go, and what we would need to do to get there. Read moreGenuine Expedia guest review
"Good location, Great Service, Clean & Comfortable"
The hotel was in a good location, within walking distance or a short train or taxi ride from the major sights. The hotel common areas and my room were extremely clean and fresh. The lobby smelled so nice every day my wife commented abut it. The service and attention from the staff; concierge, doorman, and everyone working there are what set them above […] the others. I would definitely stay here again and recommend the hotel. Read moreGenuine Hotels.com guest review
"Very nice location! Very friendly Staff!"
The location is very close to several metro lines and walking distance to Champs-Élysées.Genuine Expedia guest review
Would highly recommend this hotel. Staff was courteous and attentive. Hotel is near most of the major attractions in Paris.Genuine Hotels.com guest review
"Best hotel I ever stayed at!"
wonderful staff...concierge service second to none. every member of staff, right down to the doormen were wonderful. they made recommendations for dinner, and set up tour reservations. Booked daily sightseeing tours and even supplied umbrellas on rain filled daysGenuine Expedia guest review
"An Amazing, Wonderful Hotel"
From the time that we entered the hotel, we had a fabulous time. The room was great. The staff was wonderful and very helpful. The Bar and lounge was fabulous. When we return to Paris, we will definitely stay here again.Genuine Expedia guest review
"Very good location"
Enjoyed staying. Wireless was a bit slow.very good location.Genuine Expedia guest review
"Good for business"
Hotel is located in a residential area and the rooms are small for the price.Genuine Hotels.com guest review
"Excellent Hotel in the heart of Paris"
Walking distance to all the major attractions. Safe area, pleasant staff and great service. Free internet is offered, however, the speed was slow.Genuine Expedia guest review
The staff is very accomodating.The location makes it easy to see the city. I would stay here again.Genuine Expedia guest review
"Excellent place to stay in Paris"
Room was spacious and clean with partial view of the Eiffel Tower, double-double works fine for family of four. Buffet breakfast was very good, service was good too. Hotel staff were polite and helpful. Hotel is 2 blocks to Courcelles metro on the #2 line, gives good access to a range of places. It's also walking distance to Champs Elysees and Arc de […] Triomphe so a good place to see Paris from. Although a little expensive, it seems that's normal for the Paris city center, we'd definitely stay there again. Read moreGenuine Expedia guest review
"Paris...40th wedding anniversary"
Easy to catch the Metro and go about anywhere. Left in the morning and didn't return until late evening...so much to do and see.Genuine Expedia guest review
Had a great time. Everyone was helpful and very kind.Genuine Expedia guest review
"4 NIGHTS IN PARIS"
The hotel was excellent and exceeded my expectations. The lobby staff from the reception to the consiege were most helpful. The room was clean spacious (very surprising) and comfortable. Breakfast (included in the rate) was very good with a good selection of high quality items from omelets/eggs (cooked to order) to bacon, smoked sausage and fresh fruit. […] Room service food was good (my son insisted that it was the best cesar salad ever) and delivered quickly The hotel location was only 7-8 minutes from the Champs-Elysées and the Arc de Triumphe. I would recommewnd this hotel for business travellers, couples and for families. Read moreGenuine Expedia guest review
"Great Luxury Hotel at the heart of Paris"
This is a great luxury hotel in the heart of Paris. It has easy access to major attractions with Taxi or Tube and it is near "Chan de Lise" if you want to have an evening walk toward some great restaurants. It has the authentic Parisian feeling and the service is great. I totally recommend this hotel.Genuine Expedia guest review
"Great Value for money"
was quite pleased with the room and the staff a like.Genuine Expedia guest review
"Classy hotel close to the Arc de Triomphe."
If you don't mind walking, this hotel is well situated for touring Paris. My wife and I, along with our two teenagers walked all over the city. Champs-Elysees is about 10 minutes; Eiffel Tower - 30 minutes; Louvre - 60 minutes. Taxis are readily available outside the hotel, and the metro is always close by - quick and inexpensive and goes everywhere.(Closest […] stop is about ten minutes from the hotel). As for the hotel, we spent a week and really enjoyed our stay. It is expensive, but you get what you pay for, and Paris is not cheap. (Note: the spa is not included in the regular rate). The staff truly are excellent. They are friendly and speak English, and responded promptly to our requests, which were few. Our room was clean, comfortable and by Paris standards, plenty large enough for the four of us. Maid service is available everyday, and is very efficient. We did not eat at the hotel, but the restaurant and the bar both looked very nice. Once you learn your way around, there are many cafes, restaurants and small convenience stores in the surrounding areas; pretty much in all directions. We found it to be a very safe area, even after dark. In short, we would rate the Hotel Du Collectionneur Arc de Triomphe a 9.9 out of 10. The only drawback was my kids liked it so much, we had to drag them out everyday. They did not want to leave. Read moreGenuine Expedia guest review
Good awesome amazing yay good awesome amazing magnificent outstandingGenuine Expedia guest review
"A Great Stay"
Wonderful hotel. The service was incredible. They couldn't be nicer. All staff was helpful at all times. The room was lovely. It was clean and had all the amenities. The location was a 10 minute walk from the Arc de Triomphe and the Champs-Élysées.Genuine Hotels.com guest review
"A really nice hotel"
The room was a bit smaller than expected but the service was really good, the staff very kind and we really felt pampered. The location is excellent. I would definitively recommend it.Genuine Expedia guest review
"Nice Hotel - Convenient to Everything"
The hotel is rated as a 5 star hotel. I felt like that was a little high. The hotel is located near several countries' embassies - so the neighborhood was good and we felt safe. The staff, in particular the Concierge, was WONDERFUL! I really can't say enough about them. Very helpful, going above and beyond in making suggestions, how to arrive at any […] destination, etc. The hotel is conveniently located near all manner of eating establishments and markets. The rooms looked to be recently updated with new carpet and bedding. The beds were comfortable and the room was large enough to spread out. The shower was odd in that there wasn't a shower curtain; only a partial glass encasement that allowed water to easily escape the tub - but, we learned quickly to deal with it. The advertised "Free Wireless Internet" was not available anywhere in the hotel - which was a bummer. We had to print out our airline boarding passes for the return trip in the hotel's business center and had to pay to both log-on to their business center computer & printer to print out the passes. Read moreGenuine Expedia guest review
"Beautiful hotel near Champs Elysee."
Well worth the price if you are concerned about small European rooms. We traveled with 2 teenagers and were completely comfortable with 2 queen beds in the room.Genuine Expedia guest review
This was a pleasant stay in a great hotel with a knowledgeable, helpful staff. The hotel is a short walk away from the Arc de Triomphe, and very close as well to a metro station. It is elegant and fancy. As we understood, it was part of a hotel chain and went independent, but is still very much a luxury hotel to stay in. There are places to eat nearby […] that are off the very touristic Champs-Elysees though the whole area is expensive. Overall, a very luxurious location and decor. Read moreGenuine Expedia guest review
well located and comfortable rooms, particularly in the Executive floor. Gets a bit crowded with conference/group stays.Genuine Hotels.com guest review
"Close to Metro and Arch de Triumph"
The Hotel Staff was great - they upgraded us to the executive suite free of charge and for my daughter's birthday, they had a slice of cake and bottle of champagne brought to our room. As far as the taxis in front of the Hotel, I had the first day a very bad experience but the concierge helped me with choosing the next one and he was great - if you […] are taking a cab from outside the Hotel, I would recommend the RTL taxi. The Hotel was great and the stay was great - loved it :) Read moreGenuine Expedia guest review
"Luxury Hotel great service"
The lobby of the hotel was amazing. The check in staff were great at getting my request taking care off. The Hotel is at walking distance to the champ ÉlyséesGenuine Expedia guest review
Very accommodating staff. Great location. Very good service.Genuine Expedia guest review
"nice hotel in fine location in paris"
great service and rooms, location quite good for a couple of days in paris. the restaurant is just great they have the best risotto and kobe beef in town!Genuine Expedia guest review
"Nice hotel, but not very close to the Metro"
Front office staff very cordial and helpful. We did not have any problems. Most of them speak English, made our lives easier.Genuine Expedia guest review
I have to say i chose this hotel because it had family rooms and there are not that many hotels with 4 and up rating that have that. The hotel was overall (lobby and rooms) a bit old-looking and also the rooms were covered with very dark carpet which always makes me question its cleaness. The staff at the front desk and concierge were extremely nice […] and helpful and always answered my questions with a smile on their face. Overall i would give this hotel between 3.5 and 4 Read moreGenuine Hotels.com guest review
"Great location and friendly staff"
This hotel is located near Charles De Gaulle metro station and within walking distance from most of the visiting sights in paris. The staff are excellent and professional. My only negative observation directed towards the furniture which was a bit usedGenuine Expedia guest review
"Nice hotel close to Champs Elysee"
We heard of this hotel from various website and chose to stay here because of its close proximity to famous landmarks. It is rated as a 5 star hotel but the expectations fell short of that. The staff at the front desk were friendly as they should be; nothing special. The 5 stars should be awarded to the concierge who were both very accommodating and […] went out of their way to make the guests feel welcome. Housekeeping was disappointing; they either forget to clean used cups and glasses or they just took them away without replacing them. There was also a shortage of towels for the number of people that were registered for the room. We felt embarrassed about pointing out their deficiencies but on the other hand; the hotel needs to live up to their standard. Read moreGenuine Expedia guest review
This is absolutely one of the best hotels we have ever stayed at. The staff is wonderful and the room is luxurious. The bedding and towels are extra white. This hotel made Paris an amazing experience and we will definitely stay here again.Genuine Expedia guest review
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