All hotels in Chicago, Illinois, United States of America
1 room, 2 adults
You can collect Hotels.com® Rewards nights here20 W Kinzie St, Chicago, IL, 60654, United States of America, ‏‎800-491-6126
Best Price GuaranteeBest Price Guarantee on hotel bookings. If you find a better price on exactly the same stay elsewhere we’ll match it
4.6 / 5Outstanding

Score breakdown (from 1,068 reviews)

Average rating for:

  • Cleanliness
    4.7
  • Service
    4.6
  • Comfort
    4.6
  • Condition
    4.6
  • Neighborhood
    4.6
5.0 / 5Outstanding
"Great spot in the middle of everything"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Rate was reasonable and everything about this hotel was great. I believe it was recently renovated because everything looks brand new. Staff was great. Room was clean & bed was super comfortable. Was awesome having the continental breakfast set up on each floor, was right outside our room in the hallway near the elevators. All kinds of restaurants, bars & clubs within walking distance, was a great weekend stay.
Genuine Hotels.com guest review
Response by Kinzie Hotel
Thank you for the rave review! We’re delighted to hear you had a “great” stay with us at Kinzie Hotel. I’m pleased you found our renovated rooms and décor to your liking—especially our comfortable new Serta Perfect Sleeper Signature beds. I’m happy you enjoyed our complimentary deluxe continental breakfast and appreciated the convenience of it being served on each floor. I’m further pleased to hear you enjoyed our central location in the vibrant downtown River North district and were able to take advantage of all the great dining and nightlife options surrounding us. Your 5-star recommendation is truly appreciated. We look forward to welcoming you back for another weekend getaway soon! Warm Regards, Melissa Driza Guest Experience Manager
1 night trip with friends Jan 23, 2015
Kurt
US
5.0 / 5Outstanding
"Overnight business trip"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
I really enjoyed my stay. The hotel staff was great, I loved the design of the rooms. I can't wait to stay there again.
Genuine Hotels.com guest review
Response by Kinzie Hotel
Many thanks for the 5-star review! We’re thrilled to hear you enjoyed your recent stay with us at Kinzie Hotel. I’m pleased to hear you found our renovated rooms and décor to your liking. I’m especially pleased to receive such wonderful comments about our team and will be sure to pass those along. We truly appreciate your glowing recommendation and look forward to welcoming you back soon! Warm Regards, Melissa Driza Guest Experience Manager
1 night business trip Jan 17, 2015
Nicole
US
5.0 / 5Outstanding
"Perfect location and Clean hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
The Kinzie provided us a great location for eating, walking and shopping. THe interior of the hotel was also on a consistent basis as nothing was advertised that was not provided. Cleanliness and service were terrific and these are two things we look for
Genuine Expedia guest review
Response by Kinzie Hotel
Many thanks for the 5-star review! We’re delighted to hear you had an enjoyable stay with us at Kinzie Hotel. I’m pleased you enjoyed our central location in downtown Chicago and were able to take advantage of all the great dining and shopping surrounding us. I’m happy you found our rooms and décor to your liking. I’m especially pleased to receive such wonderful feedback about our team. We take great pride on delivering the highest level of service and it’s a pleasure to hear we came through on that promise. Your warm recommendation is much appreciated. We hope to have the pleasure of welcoming you back soon. Warm Regards, Melissa Driza Guest Experience Manager
Other trip Jan 20, 2015
Jim
US
5.0 / 5Outstanding
"Downtown Getaway"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
We went down for the Cubs convention. It was a perfect location.
Genuine Hotels.com guest review
Response by Kinzie Hotel
Thank you for the gracious review. We’re delighted to hear you enjoyed your stay with us in Chicago during the Cubs Convention. I’m pleased you found our central location in the downtown River North district convenient to your travel needs. We appreciate your 5-star review and hope to have the pleasure of welcoming you back soon. Warm Regards, Melissa Driza Guest Experience Manager
2 night romance trip Jan 16, 2015
A Traveler
US
5.0 / 5Outstanding
"Overnight business trip"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
I really enjoyed my stay. The staff was very friendly and helpful. I loved the decor!
Genuine Hotels.com guest review
Response by Kinzie Hotel
Thank you kindly for the thoughtful review. We’re so pleased to hear you enjoyed your recent stay with us at Kinzie Hotel. I’m happy you found our rooms and décor to your liking. I’m especially pleased to receive such kind comments about our team and will be sure to pass those along. We hope to have the pleasure of welcoming you back upon your next visit to Chicago. Warm Regards, Melissa Driza Guest Experience Manager
1 night business trip Jan 16, 2015
Nicole
US
3.0 / 5Good
"Okay hotel"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    -
This hotel is very modern and has good staff. The toilet or sink weren't working since check in day. We stayed there for a week, and the whole time we were there, we only used the shower. We had to go to the fifth floor to use the public bathroom.
Genuine Expedia guest review
Response by Kinzie Hotel
Thank you for taking the time to share your feedback. I’m sorry to hear that your recent stay did not live up to the high standards we pride ourselves on. We encourage all our guests to let us know of any issues right away so we can rectify them immediately. I followed up with our Engineering department regarding those maintenance issues and I’m pleased to let you know those have been taken care of. We truly appreciate your helpful feedback. We hope to have the opportunity to welcome you back upon your next visit to Chicago and show you our commitment to delivering a positive guest experience. Warm Regards, Melissa Driza Guest Experience Manager
Other trip Jan 18, 2015
Marco
US
5.0 / 5Outstanding
"Birthday celebratin"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Everything was absolutely amZig!
Genuine Hotels.com guest review
Response by Kinzie Hotel
Many thanks for the 5-star review! We’re thrilled to hear you had an “amazing” stay with us for your birthday celebration. We truly appreciate your glowing recommendation and hope to have the pleasure of welcoming you back soon! Warm Regards, Melissa Driza Guest Experience Manager
1 night trip with friends Jan 10, 2015
Ashley
US
5.0 / 5Outstanding
"Great hotel!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Staff incredible! A jewel of a spot in a great location. Highly recommended!
Genuine Expedia guest review
Response by Kinzie Hotel
Thank you for the rave review! We’re thrilled to receive such positive guest feedback—especially about our team. We take great pride in delivering the highest level of service and it’s a pleasure to hear we came through on that promise. I’m happy you enjoyed our central location in downtown Chicago as well. We look forward to welcoming you back soon! Warm Regards, Melissa Driza Guest Experience Manager
Other trip Jan 12, 2015
A Traveler
US
5.0 / 5Outstanding
"Exceeds Expectations"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
Great place. Exceeded expectations, fantastic staff. I'd stay there again for sure.
Genuine Hotels.com guest review
Response by Kinzie Hotel
Many thanks for the 5-star review! We’re so pleased to hear you had a “great” stay with us at Kinzie Hotel. I’m especially pleased to receive such kind comments about our team and will be sure to pass those along. Your glowing recommendation is truly appreciated. We hope to have the pleasure of welcoming you back soon. Warm Regards, Melissa Driza Guest Experience Manager
2 night romance trip Jan 3, 2015
Jonathan
US
5.0 / 5Outstanding
"Kinzie hotel."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
We showed up early and they let us check in early. That was great!!! The valet parking guys was awesome!!! They took care of us, let us know where was a good place to eat.
Genuine Hotels.com guest review
Response by Kinzie Hotel
Many thanks for the 5-star review! We’re thrilled to receive such positive guest feedback—especially about our team. We take great pride in delivering the highest level of service and it’s such a pleasure to hear we delivered on that promise. We truly appreciate your warm recommendation. We look forward to welcoming you back soon. Warm Regards, Melissa Driza Guest Experience Manager
1 night romance trip Jan 3, 2015
Chad
US
4.0 / 5Excellent
"Nice hotel in great North River Location"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Updated modern hotel, very good staff, convenient valet parking, great location close to many restaurants and bars.
Genuine Expedia guest review
Response by Kinzie Hotel
Thank you for the 5-star review! We’re so happy to hear you enjoyed your stay with us at Kinzie Hotel. I’m pleased you found our newly renovated rooms and décor to your liking. I’m happy you enjoyed our central location in the downtown River North district and were able to take advantage of all the great restaurants and nightlife options surrounding us. We appreciate your kind comments and hope to have the pleasure of welcoming you back soon. Warm Regards, Melissa Driza Guest Experience Manager
Other trip Jan 6, 2015
A Traveler
US
3.0 / 5Good
"Kinzie was average"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    3.0
Hotel was average. The package came with free cocktails and breakfast. The front desk only gave us 2 tokens for free drinks, but gave us 2 more for a total of 4 free drinks which wasn't bad. Breakfast was average. No hot food, but it was plentiful. The hotel itself is only 6 floors and putting it right in the middle of downtown leaves most rooms with bad city views. Our room we needed to close all the blinds because people in the buildings across from us could easily see inside. The room was spacious. Only other bad thing was parking. The garages nearby were all $50+ per night. Unless you did it online then you saved maybe $8.
Genuine Hotels.com guest review
Response by Kinzie Hotel
Thank you for taking the time to share your helpful comments. I’m pleased you enjoyed our complimentary evening cocktail reception and deluxe continental breakfast. While I’m happy to hear you enjoyed our spacious guest rooms, I apologize if the view was not to your liking. We do try to accommodate all special requests and I’m sorry if we were unable to provide you with the room type you requested. We appreciate you taking the time to share your feedback. We hope to have the pleasure of welcoming you back upon your next Chicago visit. Cordially, Melissa Driza Guest Experience Manager
1 night romance trip Dec 31, 2014
Kenneth
US
5.0 / 5Outstanding
"New Year Eve night."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Parking was expensive $56 Breakfast was great.
Genuine Hotels.com guest review
Response by Kinzie Hotel
Thank you for your thoughtful feedback. We’re pleased you enjoyed your New Year’s Eve getaway with us at Kinzie Hotel. I’m happy to hear you enjoyed our complimentary deluxe continental breakfast. As you mentioned, we offer 24-hour valet parking for $56/night with unlimited in-and-out privileges. Our rates are dependent on city of Chicago taxes and regrettably out of our control. If you prefer self-park, there are many alternative options located around the hotel. Thank you for your 5-star recommendation. We hope to have the pleasure of welcoming you back soon. Warm Regards, Melissa Driza Guest Experience Manager
1 night family trip Dec 31, 2014
Stephen
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Lovely hotel in a convenient location. Staff were all exceptional and willing to help the inexperienced visitor. I would definitely choose the Kinzie for a return visit.
Genuine Expedia guest review
Response by Kinzie Hotel
Thank you for the thoughtful review. We’re pleased to hear you enjoyed your stay with us at Kinzie Hotel. I’m especially pleased to hear how helpful our team was during your stay. We pride ourselves on delivering the highest level of service and it’s a pleasure to hear we delivered on that promise. We truly appreciate your kind recommendation and look forward to welcoming you back soon! Warm Regards, Melissa Driza Guest Experience Manager
Other trip Jan 2, 2015
A Traveler
US
5.0 / 5Outstanding
"Great hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Great stay for New Years. Great location to bars and restaurants . Rooms were very clean and modern along with h20 products included . I would definitely stay at this location again in the future. It's about a 15 min walk from Michigan avenue. You are about 2 blocks from Dearborn street. Cabs are not an issue to get from this location. Valet service is very quick .
Genuine Expedia guest review
Response by Kinzie Hotel
Thank you for the kind review. We’re delighted to hear you enjoyed your New Year’s Eve getaway with us at Kinzie Hotel. I’m happy you found our rooms to your liking and appreciated the in-room amenities, like our H2O Plus spa amenities—an authentic Chicago product. I’m further pleased to hear you enjoyed our location in the downtown River North district and were able to take advantage of all the great dining options around us as well as our close proximity to north Michigan Avenue, better known as the Magnificent Mile. Your 5-star recommendation is truly appreciated. We hope to have the pleasure of welcoming you back soon. Warm Regards, Melissa Driza Guest Experience Manager
Other trip Jan 2, 2015
lindsey
US
5.0 / 5Outstanding
"Christmas getaway"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Staff is always very friendly & helpful. Gold star employee of our stay is Rafi....great guy that really strives to make you feel welcome & at home!
Genuine Hotels.com guest review
Response by Kinzie Hotel
Thank you for the lovely review. We’re happy to receive such positive guest feedback—especially about our team. We pride ourselves on delivering the highest level of service and it’s a pleasure to hear we delivered on that promise. I’ll be sure to pass along your kind comments to our team—Rafi, in particular. We truly appreciate your 5-star recommendation and hope to have the pleasure of welcoming you back soon. Warm Regards, Melissa Driza Guest Experience Manager
2 night romance trip Dec 25, 2014
Roxanne
US
5.0 / 5Outstanding
"Hotel was close to everything we wanted to do."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Really enjoyed our stay. The staff was extremely helpful, pleasant, and happy. They were prompt and attentive to every need that could possibly arise.
Genuine Expedia guest review
Response by Kinzie Hotel
Many thanks for the 5-star review! We’re thrilled to receive such positive guest feedback—especially about our team. We take great pride in delivering the highest level of service and it’s such a pleasure to hear we delivered on that promise. We hope to have the pleasure of welcoming you back soon! Warm Regards, Melissa Driza Guest Experience Manager
Other trip Jan 2, 2015
Candace B
US
5.0 / 5Outstanding
"Xmas stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Short but sweet. I was literally in the hotel for less than 12 hours but wish it was longer. The staff were very polite and the help yourself brekkie was awesome. The location was fantastic. It had a very "Big City" feel to it.
Genuine Hotels.com guest review
Response by Kinzie Hotel
Thank you for the kind review! We’re delighted you enjoyed your recent stay, albeit brief, with us at Kinzie Hotel. I’m pleased to hear you enjoyed our complimentary deluxe continental breakfast, conveniently served on each guest floor. I’m happy you enjoyed our central location in downtown Chicago as well. We hope to have the pleasure of welcoming you back upon your next visit to Chicago and hopefully for a little longer! Warm Regards, Melissa Driza Guest Experience Manager
1 night romance trip Dec 6, 2014
Noreen
US
4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Enjoyed our brief 2 day stay. Conveniently located.
Genuine Expedia guest review
Response by Kinzie Hotel
Thank you for the kind review! We’re pleased to hear you enjoyed your two-day getaway with us at Kinzie Hotel. I’m pleased you found our location in the downtown River North district convenient to your travel needs. We hope to have the pleasure of welcoming you back soon. Warm Regards, Melissa Driza Guest Experience Manager
Other trip Dec 31, 2014
A Traveler
US
5.0 / 5Outstanding
"New Favorite Hotel In Chicago!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Stayed here for the first time for 2 nights with my wife for our wedding anniversary. It is now our favorite hotel in Chicago. Location is AMAZING! Surrounded by restaurants, bars, & shopping in every direction. The Public House is right next door (great food & HUGE beer selection), Rossi's (The best 'dive bar' in the city) is right a round the corner. Harry Carey's Steakhouse is a block away. Kinzie Chop House (our favorite restaurant in Chicago) is 4 blocks west. The hotel itself is one of the cleanest I've ever stayed in. The staff was friendly & helpful. They give you complimentary drinks at their small bar on the 6th floor for every night you stay there. Plus they have a nice appetizer buffet there from 5-8 every night. My ONLY complaint is that they allow anyone in there (like kids) and there is NO TYPE of dress code required..... I'm not suggesting that a suit & tie should be required, but while we were there, there was a family of 4 that were basically having dinner at the appetizer buffet. (It's meats, cheeses, breads, etc. And NO ONE in that family was wearing shoes! They were walking around barefoot or with socks on, while everyone else there was basically dressed to go out for the evening. It was kinda gross & kinda trashy. The Kinzie Hotel is too good for that kind of behavior. But other than those particular guests, there ate absolutely NO complaints from me. We will definetly be staying there again!
Genuine Hotels.com guest review
Response by Kinzie Hotel
Many thanks for the 5-star review! We’re so pleased to hear you and your wife enjoyed celebrating your 5th wedding anniversary with us at Kinzie Hotel. I’m delighted you enjoyed our central location in the downtown River North district and were able to take advantage of all the great restaurants and nightlife surrounding us, like Kinzie Chophouse, Public House, and our in-room dining partners Harry Caray’s Italian Steakhouse. I’m pleased to hear you enjoyed our complimentary evening cocktail reception but sorry to hear about the unpleasant experience you encountered. I appreciate your feedback and have passed along your comments to our Food & Beverage manager. I’m pleased to receive such kind comments about our team. We take great pride in delivering the highest level of service and it’s such a pleasure to hear we came through on that promise. We’re flattered to be your new favorite hotel in Chicago. We hope to have the pleasure of welcoming you and your wife back for your next wedding anniversary—if not sooner! Warm Regards, Melissa Driza Guest Experience Manager
2 night romance trip Dec 26, 2014
Chad
US
5.0 / 5Outstanding
"Overnight in the City"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
Great place & great location.
Genuine Hotels.com guest review
Response by Kinzie Hotel
Thank you kindly for the 5-star review. We’re so happy to hear you had a “great” stay with us at the new Kinzie Hotel. I’m pleased you found our central location in downtown Chicago to your liking as well. We hope to have the pleasure of welcoming you back soon. Warm Regards, Melissa Driza Guest Experience Manager
1 night romance trip Dec 27, 2014
Matthew
US
3.0 / 5Good
"2night get-A-way"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
2 nights, great get-a-away, perfect location. Friendly staff.
Genuine Expedia guest review
Other trip Dec 25, 2014
Mike
US
4.0 / 5Excellent
"A great hotel conveniently located."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
We enjoyed our stay. The hotel is conveniently located to walk to the Chicago Theatre, Lawry's, Magnificent Mile. The room was clean and comfortable. The only very small complaint is the room door did not latch without making sure you pulled it closed and the bathroom door would not latch, but the door closed and it wasn't a problem for us. We loved the double headed shower. Beds were very comfortable. The staff was VERY friendly and available. Hope this helps your decision.
Genuine Hotels.com guest review
Response by Kinzie Hotel
Thank you for the kind comments. We’re delighted to hear you enjoyed your recent stay with us at the new Kinzie Hotel. I’m pleased you found our newly renovated rooms and décor to your liking—like our comfy, new Serta Perfect Sleeper Signature beds and dual showerheads. I’m sorry to hear about the issues you experienced with the door latches. I appreciate your feedback and have passed it along to our Engineering department to ensure that this issue is fixed immediately, if it hasn’t been taken care of already. I’m happy you enjoyed our central location in the downtown River North district and were able to walk to all the nearby sites like the Magnificent Mile and the Chicago Theatre. I’m especially pleased to receive such kind comments about our team. We take great pride in delivering the highest level of service and it’s a pleasure to hear we came through on that promise. We truly appreciate your gracious recommendation. We hope to have the pleasure of welcoming you back soon. Warm Regards, Melissa Driza Guest Experience Manager
1 night romance trip Dec 18, 2014
STEVEN
US
4.0 / 5Excellent
"Right downtown"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
It was my husbands and my present to each other. We stayed in the heart of downtown Chicago during the Christmas holidays. The staff was very friendly and helpful to site seeing. Was disappointed that there was a hefty charge to park our car there.
Genuine Expedia guest review
Response by Kinzie Hotel
Thank you for sharing your review. I’m pleased to hear you and your husband enjoyed your holiday getaway with us at the new Kinzie Hotel. I’m delighted to receive such positive feedback about our team and to hear how helpful they were with site-seeing recommendations and more. As you mentioned, we offer 24-hour valet parking for $56/night, which includes unlimited in-and-out privileges. Our rates are dependent on city of Chicago taxes and regrettably out of our control. If you prefer self-park, there are many cheaper options located around the hotel. I am pleased to hear you enjoyed our location in the “heart of downtown Chicago” in the vibrant River North district. Your kind recommendation is much appreciated. We hope to have the pleasure of welcoming you and your husband back soon. Warm Regards, Melissa Driza Guest Experience Manager
Other trip Dec 23, 2014
A Traveler
US
3.0 / 5Good
"3.5 star hotel in my opinion"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    -
Hotel is nice besides the small fitness room. Also, I was double charged but that's human error. The lounge could have also been alil more appealing.
Genuine Expedia guest review
Response by Kinzie Hotel
Thank you for taking the time to share your feedback. I’m sorry to hear about the accounting error you experienced and encourage you to contact Expedia to get that fixed immediately, if you haven’t done so already. I’m also sorry to hear that our fitness center and lounge were not to your liking. Thank you for sharing your comments. We wish you safe travels in the future. Cordially, Melissa Driza Guest Experience Manager
Other trip Dec 23, 2014
Cedrick
US
5.0 / 5Outstanding
"Weekend Getaway"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Loved this place. Perfect location, okay price (parking is not included), great room. Will definitely stay here again.
Genuine Hotels.com guest review
Response by Kinzie Hotel
Thank you for the kind review. We’re delighted to hear you enjoyed your recent getaway with us at the new Kinzie Hotel. I’m happy you found our central location in downtown Chicago to your liking. I’m pleased you found our newly renovated rooms to your liking as well. As you mentioned, we do offer valet parking for $56/night which comes with unlimited in and out privileges. If you prefer self-parking, there are several cheaper options located in our River North neighborhood. We appreciate you taking the time to share your 5-star review. We look forward to welcoming you back soon! Warm Regards, Melissa Driza Guest Experience Manager
2 night romance trip Dec 13, 2014
A Traveler
US
4.0 / 5Excellent
"Short Stay"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    4.0
Generally a good experience. Hotel is very accessible to hot spots. My only negative is that the HVAC system seemed to be always running. Nonstop slight draft through vents.
Genuine Hotels.com guest review
Response by Kinzie Hotel
Thank you for sharing your kind comments. We’re pleased to hear you enjoyed your recent stay with us at the new Kinzie Hotel but I’m sorry you had trouble with our HVAC system. We always encourage our guests to contact our Front Desk with any issues so we may rectify them immediately. I’m pleased you enjoyed our central location in the downtown River North district and were able to take advantage of all the great nightlife and dining surrounding us. We appreciate your helpful feedback. We hope to have the pleasure of welcoming you back upon your next Chicago visit. Warm Regards, Melissa Driza Guest Experience Manager
1 night romance trip Dec 9, 2014
Alexander
US
5.0 / 5Outstanding
"Nice Boutique Hotel"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Nice hotel with helpful staff. Very convenient location.
Genuine Expedia guest review
Response by Kinzie Hotel
Thank you for the 5-star review! We’re delighted to receive such positive guest feedback—especially about our team. We take great pride in delivering the highest level of service and it’s a pleasure to hear we came through on that promise. I’m further pleased to hear you enjoyed our central location in the downtown River North district. Your kind recommendation is truly appreciated. We hope to have the pleasure of welcoming you back soon. Warm Regards, Melissa Driza Guest Experience Manager
Other trip Dec 14, 2014
Marc
US
5.0 / 5Outstanding
"great location, great decor, great service"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Very happy with our stay and plan on coming back in the summer!
Genuine Expedia guest review
Response by Kinzie Hotel
Many thanks for the rave review! We’re so pleased to hear you had a great stay with us at the new Kinzie Hotel. I’m happy you found our newly renovated rooms and décor to your liking. We look forward to welcoming you back in the summer for another Chicago getaway! Warm Regards, Melissa Driza Guest Experience Manager
Other trip Dec 8, 2014
A Traveler
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
My family and I had a wonderful stay during Thanksgiving. The location was ideal but the hotel was the highlight for us. I really liked the room and the breakfast served on each floor very convenient. I plan on staying here my next visit.
Genuine Expedia guest review
Response by Kinzie Hotel
Thank you for the 5-star review! We’re delighted to hear you and your family enjoyed your Thanksgiving stay with us at the new Kinzie Hotel. I’m pleased you found our central location in downtown Chicago to your liking. I’m also happy you enjoyed our newly renovated rooms and décor. I’m further pleased to hear you enjoyed our complimentary deluxe continental breakfast and appreciated the convenience of it being served on each floor. Your gracious recommendation is truly appreciated. We look forward to welcoming you and your family back soon. Warm Regards, Melissa Driza Guest Experience Manager
Other trip Dec 8, 2014
angel
US
5.0 / 5Outstanding
"Great place to stay."
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    4.0
Awesome
Genuine Hotels.com guest review
Response by Kinzie Hotel
Many thanks for the rave review! We’re so happy to hear you enjoyed your stay with us at the new Kinzie Hotel. We hope to have the pleasure of welcoming you back soon. Warm Regards, Melissa Driza Guest Experience Manager
1 night romance trip Nov 29, 2014
Timothy
US
5.0 / 5Outstanding
"Great stay in Chicago at the Kinzie Hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
We enjoyed our stay and overall a great place to stay long term. We spent four nights and the king size bed was comfortable and the pillows divine! The location was great for walking to wonderful places to dine and shop. All the employee's were kind,friendly,very helpful, and ready to serve you. My husbands only complaint was there was no comfortable chair to relax in, instead a bar stool type chair. My complaint is they need to put an extra light in bathroom near tub and something on tub bottom so you don't slip and fall in tub. Other than these few things everything else was super!
Genuine Hotels.com guest review
Response by Kinzie Hotel
Thank you for the 5-star review. We’re delighted to hear you enjoyed your recent stay with us at the new Kinzie Hotel. I’m pleased you found our newly renovated rooms and décor to your liking—especially our new Serta Perfect Sleeper Signature bed and comfy new pillows. I’m sorry to hear that our new desk chair wasn’t ideal for relaxing. Some of our guest rooms do have lounge chairs for relaxing and we encourage guests to let us know of any special requests prior to check-in. I appreciate your comments about our bathroom as well and have passed them along to the appropriate departments. I’m so pleased to hear how helpful and friendly our team was. We take great pride in delivering the highest level of service and it’s such a pleasure to hear we delivered on that promise. Your kind recommendation is truly appreciated. We hope to have the pleasure of welcoming you back soon. Warm Regards, Melissa Driza Guest Experience Manager
4 night romance trip Nov 26, 2014
JOHN
US
5.0 / 5Outstanding
"No regret about this hotel."
  • Cleanliness
    5.0
  • Service
    2.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Room decoration was very nice and size of the room was also more spacious than the picture. Very central location so, very close to every attraction but in the same time little away from the main street so, quite and less hectic. Very comfortable bed and pillow. Both Hot drink in a room and front desk(Hot cocoa) were very good. Breakfast was simple so little disappointed at first, but various muffin was really good taste, boiled egg and nice coffee, fruit, tazo tea ...were all good. But someone who expect a great view from the room, then should try different hotel because this hotel is surrounded and blocked by the other buildings very closely so hard to expect nice city view and only 6th story building. Overall room quality was top notch.
Genuine Expedia guest review
Response by Kinzie Hotel
Thank you for taking the time to share your feedback. We’re so pleased to hear you enjoyed your recent stay with us at the new Kinzie Hotel. I’m happy you found our newly renovated rooms and décor to your liking—especially our new Serta Perfect Sleeper Signature beds. I’m pleased you enjoyed the complimentary hot cocoa at our front desk, as well as the coffee and Keurig coffemakers in our guest rooms. I’m further pleased to hear you enjoyed our complimentary deluxe continental breakfast. And I’m happy you liked our central location in downtown Chicago and were able to walk to all the nearby attractions. Your 5-star recommendation is much appreciated. We hope to have the pleasure of welcoming you back soon. Warm Regards, Melissa Driza Guest Experience Manager
Other trip Dec 1, 2014
Yoshihanna
US
4.0 / 5Excellent
"Thanksgiving Trip"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
I would use it again. Mianly because it is close to my family. It was a good value too.
Genuine Hotels.com guest review
Response by Kinzie Hotel
Thank you for sharing your kind review. We’re happy to hear you enjoyed your Thanksgiving stay with us at the new Kinzie Hotel. We hope to have the pleasure of welcoming you back soon. Warm Regards, Melissa Driza Guest Experience Manager
3 night family trip Nov 26, 2014
Hubert
US
5.0 / 5Outstanding
"Lovely Getaway"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Lovely hotel. Wonderful lounge on premises. Spacious and comfy rooms. Great staff. We were pleasantly surprised!
Genuine Hotels.com guest review
Response by Kinzie Hotel
Thank you for the rave review! We’re pleased to hear you had a “lovely getaway” with us at the new Kinzie Hotel. I’m happy you found our newly renovated rooms and décor to your liking. I’m also pleased you enjoyed our complimentary evening reception in our Double Cross Lounge. I’m especially delighted to receive such kind feedback about our team and will be sure to pass your comments along. We hope to have the pleasure of welcoming you back soon! Warm Regards, Melissa Driza Guest Experience Manager
1 night romance trip Nov 22, 2014
levi
US
4.0 / 5Excellent
"Comfort like anywhereelse"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
We had a great time spending the weekend in this hotel. Very convenient and close to almost all the spots we wanted to go and visit on the city. The staffs are friendly and very helpful. Will definitely come back. ;-)
Genuine Expedia guest review
Response by Kinzie Hotel
Thank you kindly for the lovely review. We’re delighted to hear you had a “great time” with us at the new Kinzie Hotel. I’m pleased to hear you enjoyed our central location in downtown Chicago and were able to walk to all the nearby attractions. I’m especially pleased to hear how helpful and friendly our team was. We pride ourselves on delivering the highest level of service and it’s a pleasure to hear we came through on that promise. We truly appreciate your thoughtful review. We look forward to welcoming you back soon! Warm Regards, Melissa Driza Guest Experience Manager
Other trip Nov 25, 2014
#steak
US
5.0 / 5Outstanding
"Kinzie rocks"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
We stayed for a long weekend and had a wonderful time. The hotel is in a superb location, and the room was very nice! We would definitely stay there again
Genuine Hotels.com guest review
Response by Kinzie Hotel
Many thanks for the 5-star review! We’re thrilled to receive such positive guest feedback. I’m happy you found our newly renovated rooms and décor to your liking. I’m happy you enjoyed our central location in the downtown River North district as well. Your gracious recommendation is much appreciated. We look forward to welcoming you back soon! Warm Regards, Melissa Driza Guest Experience Manager
3 night romance trip Nov 20, 2014
Tiffani
US
5.0 / 5Outstanding
"Could not possibly be better"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
It was the most impressive value I have had at any hotel in memory. Super clean and fresh room and upscale amenities like bathrobes. Plenty of room to meet with a colleague in a regular king room. They give you two tokens for free drinks at private cocktail hour each night. The free breakfast was not only 20x better than the norm, it was available on each floor. It was so pleasant all the guests who passed by were friendlier than any other hotel bkfst, one pointed out the wooden tray in each room made taking coffee, juice and more back to your room. Friendly service and gave me free little extras I appreciated. Outstanding!
Genuine Hotels.com guest review
Response by Kinzie Hotel
Thank you for the kind review. We’re happy to hear you enjoyed your stay with us at the new Kinzie Hotel. I’m pleased you found our newly renovated rooms and décor to your liking and appreciated the in-room amenities, like our fluffy new bathrobes. I’m happy you enjoyed our complimentary deluxe continental breakfast and appreciated the convenience of it being served on each floor, so you may gather it up in one of our new wooden trays to enjoy in the comfort of your own room. I’m happy you enjoyed our complimentary evening cocktail reception as well. We truly appreciate your glowing recommendation. We hope to have the pleasure of welcoming you back upon your next visit to Chicago. Warm Regards, Melissa Driza Guest Experience Manager
1 night business trip Nov 19, 2014
Andrew
US
5.0 / 5Outstanding
"This place won't disapoint."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
We normally stay in larger chain hotels; so glad we tried somewhere new. We thoroughly enjoyed everything about our stay. The hotel room had great style. The location could not have been better for exploring downtown. The staff was friendly and helpful. We will certainly stay again when in downtown Chicago.
Genuine Hotels.com guest review
Response by Kinzie Hotel
Many thanks for the 5-star review! We’re delighted to hear you had such an enjoyable stay with us at the new Kinzie Hotel. I’m happy you found our central location in downtown Chicago convenient to all your exploring needs! I’m pleased you enjoyed our newly renovated rooms and décor. And I’m so pleased to hear how helpful and friendly our team was! We look forward to welcoming you back soon. Warm Regards, Melissa Driza Guest Experience Manager
2 night romance trip Nov 19, 2014
Chad
US
5.0 / 5Outstanding
"A night I'll never forget"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    1.0
  • Condition
    5.0
  • Neighborhood
    5.0
The temperature was very hot and then suddenly very cold. Same experience with the shower/bath. The floral wallpaper was just strange, but the variety of colorful lighting options more than made up for it. I'd do it all again in a heartbeat.
Genuine Hotels.com guest review
1 night romance trip Nov 19, 2014
A Traveler
US
5.0 / 5Outstanding
"Comfortable and convenient"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Spacious, comfortable room in a great location. This one is easy to recommend.
Genuine Expedia guest review
Other trip Nov 20, 2014
LL
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
From the door man to the cleaning lady, everyone at the Kinzie was exceptionally accommodating. I especially liked the free continental breakfast at the elevator lobby of each floor, and the 2 free happy hour drink tokens upon arrival. I look forward to staying at the Kinzie in the future!
Genuine Expedia guest review
Other trip Nov 20, 2014
A Traveler
US
5.0 / 5Outstanding
"Very clean and comfortable."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Quiet and comfortable, very nice experience. The worst part of the experience is this survey.
Genuine Expedia guest review
Other trip Nov 20, 2014
Bruce
US
3.0 / 5Good
"Very nice hotel!"
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    3.0
I was pleasantly surprised by the hotel room...it was fairly roomy, very clean, and chic. I enjoyed the happy hour they had and the morning buffet that was standard. The only issue I had was during check out as there were only 2 agents and it was extremely busy. Nice hotel and I would def stay again.
Genuine Hotels.com guest review
Response by Kinzie Hotel
Thank you for sharing your kind comments. We’re pleased to hear you enjoyed your recent stay with us at the new Kinzie Hotel. I’m happy you found our newly renovated rooms and décor to your liking. I’m sorry to hear about the issues at check-out. We appreciate your feedback and will use it to ensure that are fully staffed during busy periods in the future. I’m happy you enjoyed our complimentary amenities like our deluxe continental breakfast and evening reception. We look forward to welcoming you back upon your next visit to Chicago. Warm Regards, Melissa Driza Guest Experience Manager
1 night trip Nov 15, 2014
milan
US
4.0 / 5Excellent
"Mother / Daughter Weekend Fun"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    4.0
Exc staff, front desk, valet, bell hop etc.
Genuine Hotels.com guest review
Response by Kinzie Hotel
Thank you for the thoughtful review! We’re happy to hear you enjoyed your girls’ weekend with us at the new Kinzie Hotel. I’m especially pleased to receive such glowing feedback about our front office team. We pride ourselves on delivering the highest level of service and it’s a pleasure to hear we came through on that promise. We hope to have the pleasure of welcoming you back for another Chicago getaway soon! Warm Regards, Melissa Driza Guest Experience Manager
2 night family trip Nov 14, 2014
Dawn
US
4.0 / 5Excellent
"Comfort and Value in the Windy City"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Great stay and location. The Kinzie was close enough to access downtown conference centers during the day and central to restaurants and shopping of River North for evening activity. Rooms are contemporary and comfortable, and staff is friendly.
Genuine Hotels.com guest review
Response by Kinzie Hotel
Thank you kindly for your gracious review. We’re so pleased to hear you enjoyed your stay with us at the new Kinzie Hotel. I’m happy you found our newly renovated rooms and décor to your liking. I’m also pleased to hear you enjoyed our central location in the downtown River North district and were able take advantage of all the great shopping and restaurants surrounding us. I’m especially pleased to receive such kind comments about our team and will be sure to pass those along. We hope to have the pleasure of welcoming you back upon your next visit to Chicago. Warm Regards, Melissa Driza Guest Experience Manager
2 night business trip Nov 5, 2014
A Traveler
US
5.0 / 5Outstanding
"Definitely recommended"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Great hotel. Close to many restaurants and shopping. Friendly staff. Good breakfast choices. Would definitely stay there again.
Genuine Hotels.com guest review
Response by Kinzie Hotel
Thank you kindly for taking the time to share your review. We’re delighted to hear you enjoyed your stay with us at the new Kinzie Hotel. I’m pleased to hear you enjoyed our central location in downtown Chicago and were able take advantage of all the great shopping and restaurants surrounding us. I’m especially pleased to receive such nice feedback about our team. We take great pride on delivering the highest level of service and it’s a pleasure to hear we came through on that promise. I’m pleased to hear you enjoyed our complimentary deluxe continental breakfast as well. We look forward to welcoming you back soon! Warm Regards, Melissa Driza Guest Experience Manager
3 night romance trip Nov 5, 2014
Gregory A
US
4.0 / 5Excellent
"Very good hotel"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Very good hotel
Genuine Hotels.com guest review
Response by Kinzie Hotel
Thank you for the 5-star review! We’re so happy to hear you enjoyed your stay with us at the new Kinzie Hotel. We hope to have the pleasure of welcoming you back upon your next visit to Chicago! Warm Regards, Melissa Driza Guest Experience Manager
1 night business trip Nov 5, 2014
Michael
US
5.0 / 5Outstanding
"Great location"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
This was are second stay and we where again very satisfied Megan at desk very helpfull, all the staff very friendly. We had agreat time and the whole stay was enjoyable. Hotel is within walking distance to many restaurants and shopping . Moring breakfast and cocktails a big plus, will stay again while visiting our son. l
Genuine Expedia guest review
Response by Kinzie Hotel
Thank you for the 5-star review! We’re delighted to receive such wonderful guest feedback. I’m especially pleased to receive such kind comments about our front office team—Magan in particular. We pride ourselves on delivering the highest level of service and it’s a pleasure to hear we delivered on that promise! I’m happy you enjoyed our central location in the downtown River North district and were able to take advantage of all the great restaurants and shopping surrounding us. I’m also pleased to hear you enjoyed our complimentary deluxe continental breakfast, as well as our evening cocktail reception. We truly appreciate your glowing recommendation. We look forward to welcoming you back soon! Warm Regards, Melissa Driza Guest Experience Manager
Other trip Nov 4, 2014
peggy
US
5.0 / 5Outstanding
"Nice staff"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Hotel was clean and met all expectations. The two doormen were exceptionally nice and made our children smile and laugh every time we left or returned. Breakfast was conveniently located on every floor.
Genuine Expedia guest review
Response by Kinzie Hotel
What a thoughtful review! We’re so happy to hear you and your family enjoyed your recent stay with us at the new Kinzie Hotel. I’m especially pleased to receive such wonderful feedback about our doormen. We take great pride in delivering the highest level of service and I’m so pleased to hear our team members made your trip a memorable one. I’m happy you enjoyed our complimentary deluxe continental breakfast and appreciated the convenience of it being served on each floor. Your 5-star recommendation is truly appreciated. We hope to have the pleasure of welcoming you and your family back soon. Warm Regards, Melissa Driza Guest Experience Manager
Other trip Nov 3, 2014
A Traveler
US
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