All hotels in Chicago, Illinois, United States of America
1 room, 2 adults
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20 W Kinzie St, Chicago, IL, 60654, United States of America, ‏‎800-491-6126
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4.6 / 5Outstanding

Score breakdown (from 1,097 reviews)

Average rating for:

  • Cleanliness
    4.7
  • Service
    4.6
  • Comfort
    4.6
  • Condition
    4.6
  • Neighborhood
    4.6
5.0 / 5Outstanding
"Fun weekend in Chicago"
Loved the breakfast buffet and appetizers on each floor! Nice touch!
Genuine Hotels.com guest review
3 night family trip Jun 4, 2015
Jessica
US
4.0 / 5Excellent
"Mini-moon"
It was a mini-moon and we liked our stay very much. It was our first time exploring Chicago by ourselves. Our room was very modern and the bed was comfortable. We had a wonderful time. Thanks.
Genuine Hotels.com guest review
2 night romance trip Jun 5, 2015
Krista
US
4.0 / 5Excellent
"Clean, modern, convenient"
Overall, a very good experience. Very nice, modern room. Continental breakfast was appreciated, although on my second morning, I wanted a more substantial breakfast and went elsewhere for it. One weird thing about room 313, the room I occupied: I could clearly hear every word of conversation from a nearby room through the vent in the bathroom ceiling. I'm not referring to muffled conversation one might hear through the walls, floor, or ceiling, but definitely clear conversation directly through the air vent. It was a bit unsettling.
Genuine Hotels.com guest review
2 night trip May 21, 2015
STEVEN
US
4.0 / 5Excellent
"Great spot to stay in Chicago!"
The overall room and experience was really nice and shockingly spacious!! The breakfast in on each floor was awesome!
Genuine Hotels.com guest review
3 night romance trip May 24, 2015
A Traveler
US
5.0 / 5Outstanding
"Great stay in Chicago"
This was a wonderful stay. The hotel was perfect. I arrived too early and the wonderful staff allowed me to check in early to make a concert. The breakfast was perfect, I saved money on my food bill. The room was clean and the bed was very comfortable. The staff arranged for me to have an in room massage and checked my bags after I left so I didn't have to lug then around town until my train left. They made my birthday great. I will be back again.
Genuine Expedia guest review
Other trip May 27, 2015
Angie
US
4.0 / 5Excellent
"In the heart of Chicago just north of the river."
Easy to find short walk from the train station. Lobby seems a bit strange almost like a pop-up, but the room was great.
Genuine Expedia guest review
Other trip May 22, 2015
Peter Urban
US
5.0 / 5Outstanding
"weekend get away"
I stayed because I had tickets to the house of blues and it was right around the corner! Great prices for a beautiful hotel!
Genuine Hotels.com guest review
Response by Kinzie Hotel
Thank you for the lovely review. We’re so happy to hear you enjoyed your weekend getaway with us. I’m pleased you found our central location in the downtown River North district to your liking—especially our close proximity to the House of Blues! Your 5-star recommendation is much appreciated. We hope to have the pleasure of welcoming you back soon. Warm Regards, Melissa Driza Guest Experience Manager
1 night romance trip May 10, 2015
Jessica
US
5.0 / 5Outstanding
"Good times!"
Great time... Great location... Great staff!
Genuine Hotels.com guest review
Response by Kinzie Hotel
Thank you for the rave review! We’re thrilled to receive such positive guest feedback. We hope to have the pleasure of welcoming you back for another Chicago getaway soon! Warm Regards, Melissa Driza Guest Experience Manager
1 night romance trip May 10, 2015
Randall
US
5.0 / 5Outstanding
"Convenient location"
Excellent location and the staff was very friendly! We were only in town for the weekend so it was nice to be in a central location. The only remark was that the room was a little small for 3 adults and a baby, but the view was great and the modern furniture was very nice.
Genuine Hotels.com guest review
Response by Kinzie Hotel
Thank you for the 5-star review! We’re so pleased to hear you and your family enjoyed your weekend getaway with us at Kinzie Hotel. I’m happy you found our central location in the downtown River North district to your liking. I’m pleased you enjoyed our rooms and modern décor but apologize if the size was not to your liking. Almost all of our rooms are larger than the typical downtown Chicago hotel room but we do have a handful of rooms that are slightly smaller. We do have one-bedroom king suites available as well, should you need a little more room during your next stay with us. I’m especially pleased to receive such wonderful feedback about our team. We take great pride in delivering the highest level of service and it’s a pleasure to hear we delivered on that promise. We truly appreciate you taking the time to share your kind review. We hope to have the pleasure of welcoming you and your family back for another visit soon. Warm Regards, Melissa Driza Guest Experience Manager
3 night family trip May 9, 2015
A Traveler
US
5.0 / 5Outstanding
"Missing a Cocktail"
The hotel is a great stay, but the one down size is booking through 3rd party doesn't incluse the cocktail reception anymore, it's one of the perks of the Kinzie daily breakfast is still included
Genuine Hotels.com guest review
2 night romance trip May 8, 2015
Ramos
US
4.0 / 5Excellent
"Descent"
Nice hotel, very clean and up to date. Close to everything in town. Unfortunately I was a little disappointed with the free breakfast, not a lot to choose from and didn't even supply a toaster for bread/bagels. Also wasn't aware of the parking charges until we arrived, very expensive.
Genuine Hotels.com guest review
Response by Kinzie Hotel
Thank you for taking the time to share your feedback. We’re pleased to hear you chose to stay with us during your recent visit in Chicago. I’m happy you found our rooms and décor to your liking. As you mentioned, we do offer 24-hour valet parking for $62/night which comes with unlimited in-and-out privileges. If you prefer self-park, there are many alternative options located around the hotel and our front office team is happy to offer recommendations. I’m pleased you enjoyed our central location in the downtown River North district and were able to take advantage of all the great sights surrounding us. I’m sorry to hear that our complimentary deluxe continental breakfast was not to your liking. We appreciate your feedback and have passed it along to our Food & Beverage manager. Your thoughtful review is truly appreciated. We hope to have the opportunity to welcome you back upon your next Chicago visit. Warm Regards, Melissa Driza Guest Experience Manager
2 night romance trip May 8, 2015
Jorden
US
4.0 / 5Excellent
"Good Hotel"
Good hotel with great service. Ideally located for sightseeing, night life attractions, and amazing restaurants. Only drawback room not noise protected, overheard and awakened by nearby street altercations 2 out of 4 nights.
Genuine Hotels.com guest review
Response by Kinzie Hotel
Thank you for taking the time to share your feedback. We’re pleased you had an enjoyable stay with us at Kinzie Hotel. I’m happy you enjoyed our central location in downtown Chicago and were able to take advantage of all the great attractions, nightlife, and restaurant options surrounding us. I do apologize for the noise disturbances you experienced. Our location in the vibrant downtown River North district puts us in the heart of all the action and regrettably some city noises are out of our control. We encourage all our guests to alert us of any noise issues immediately so we may rectify them right away. We truly appreciate you taking the time to share your thoughtful comments. We hope to have the pleasure of welcoming you back soon. Warm Regards, Melissa Driza Guest Experience Manager
4 night romance trip Apr 29, 2015
A Traveler
US
5.0 / 5Outstanding
"Location, Location, Location..."
It was a wonderful place in the heart of the city. Very urban and modern. I enjoyed the atmosphere very much. We were able to take nice walks to great shopping and excellent restaurants. The theaters were close as well, so we had no pause in entertainment.
Genuine Hotels.com guest review
Response by Kinzie Hotel
Many thanks for the 5-star review! We’re so happy to hear you had a pleasant stay with us at Kinzie Hotel. I’m pleased you found our rooms and modern décor to your liking. I’m happy you enjoyed our central location in the downtown River North district and were able to take advantage of all the great shopping and dining options surrounding us, as well as our close proximity to the Downtown Theater District. Your thoughtful recommendation is truly appreciated. We hope to have the pleasure of welcoming you back upon your next visit to Chicago. Warm Regards, Melissa Driza Guest Experience Manager
1 night romance trip Mar 28, 2015
Jazmin
US
5.0 / 5Outstanding
"The Kinzie is perfect for an overnight date!"
The perfect hotel for an overnight date. It's in a perfect location to shopping, dining and even a late night stroll. The Hotel was immaculate. If presentation was all you need then the Kinzie presents itself correctly. The service was awesome and the staff incredible. The room was beautifully done and I loved the graffiti wall. It's a little pricey to park overnight but for downtown Chicago it was right on par.
Genuine Hotels.com guest review
Response by Kinzie Hotel
Thank you kindly for the glowing review! We’re thrilled to hear you enjoyed your one-night getaway with us at Kinzie Hotel. I’m happy you enjoyed our central location in the downtown River North district and were able to take advantage of all the great shopping and dining surrounding us. I’m pleased you found our rooms and décor to your liking—especially the vintage 1857 street map of Chicago mural on the wall in our guest rooms. I’m truly pleased to receive such wonderful feedback about our front office team. We take great pride in delivering the highest level of service and it’s a pleasure to hear we came through on that promise. Your 5-star recommendation is much appreciated. We hope to have the pleasure of welcoming you back upon your next Chicago visit. Warm Regards, Melissa Driza Guest Experience Manager
1 night romance trip May 2, 2015
Tania
US
5.0 / 5Outstanding
"Daughter's 13th birthday"
I took my daughter and friend there for her 13th birthday. Perfect location, beds were very comfortable and hotel staff was very nice. I was pleased with the entire experience!
Genuine Hotels.com guest review
Response by Kinzie Hotel
Many thanks for the 5-star review! We’re delighted to hear you enjoyed celebrating your daughter’s birthday with us. I’m pleased you found our rooms to your liking—especially our comfortable new Serta Perfect Sleeper Signature beds! I’m especially pleased to receive such kind feedback about our team. We take great pride in delivering the highest level of service and it’s such a pleasure to hear we came through on that promise. Your glowing recommendation is truly appreciated. We hope to have the pleasure of welcoming you and your daughter back for another girls’ getaway soon. Warm Regards, Melissa Driza Guest Experience Manager
1 night family trip May 1, 2015
Kathleen
US
5.0 / 5Outstanding
"Girls Trip!"
Guys at the front desk were awesome! They gave great recommendations for dinner, super friendly when we would enter and exit. Really enjoyed the complementary happy hour appetizers and drinks and complementary breakfast on each floor. I will definitely stay again.
Genuine Hotels.com guest review
Response by Kinzie Hotel
Many thanks for the 5-star review! We’re delighted to hear you enjoyed your girls’ getaway with us at Kinzie Hotel. I’m especially pleased to hear how helpful our team was with dining recommendations and more! We take great pride in delivering the highest level of service and I’m so pleased to hear we delivered on that promise. I’m happy to hear you enjoyed our complimentary evening cocktail reception as well as our complimentary deluxe continental breakfast. We truly appreciate your glowing recommendation. We look forward to welcoming you back for another girl’s trip soon! Warm Regards, Melissa Driza Guest Experience Manager
3 night trip with friends Apr 26, 2015
Stephanie
US
5.0 / 5Outstanding
"Great stay at The Kinzie!"
Fantastic stay. Will definitely stay there again!
Genuine Hotels.com guest review
Response by Kinzie Hotel
Thank you for the rave review! We’re thrilled to receive such wonderful guest feedback. We look forward to welcoming you back upon your next Chicago visit. Warm Regards, Melissa Driza Guest Experience Manager
1 night romance trip Apr 25, 2015
Mark
US
5.0 / 5Outstanding
"A Great Place to Stay Downtown"
The Kinzie is a great place to stay when in downtown Chicago. It's convenient and comfortable and has great amenities, including fitness center, free wi-fi, and a complimentary continental breakfast on each floor. I would definitely consider staying there again.
Genuine Hotels.com guest review
Response by Kinzie Hotel
Thank you kindly for the 5-star review! We’re so happy to hear you had a great stay with us at Kinzie Hotel. I’m pleased you enjoyed all our complimentary amenities like our 24-hour fitness center, lightning-fast WiFi, and deluxe continental breakfast. I’m happy you found our central location in downtown Chicago to your liking as well. Your warm recommendation is much appreciated. We hope to have the pleasure of welcoming you back soon. Warm Regards, Melissa Driza Guest Experience Manager
5 night business trip Apr 21, 2015
Kent
US
5.0 / 5Outstanding
My mom and I arrived early for check in and the staff allowed us to check in early with no additional charges. The room was clean and comfortable. The only complaint was the view out the window that was just another building, but not unexpected because we stayed in the city.
Genuine Expedia guest review
Response by Kinzie Hotel
Thank you for the kind review. We’re pleased to hear you and your mother had a pleasant stay with us at Kinzie Hotel. I’m happy to hear how helpful our front office team was with early check-in. While I’m pleased you enjoyed our rooms, I’m sorry to hear if the view was not to your liking. We do try to accommodate all special requests but unfortunately it is difficult to do during busier periods. We do appreciate you taking the time to share your thoughtful feedback. We hope to have the pleasure of welcoming you and your mother back for another Chicago getaway soon. Warm Regards, Melissa Driza Guest Experience Manager
Other trip Apr 26, 2015
A Traveler
US
5.0 / 5Outstanding
"Perfect location!"
My sister and I loved this boutique hotel. It was quiet and was within a short walking distance to all forms of mass transportation. The staff were friendly, helpful and the rooms were very clean and roomy. We loved being able to have the continental breakfast (cereal, danishes, fruit, yogurt, donuts, etc.) which was provided on each floor. People actually felt comfortable walking out to get their breakfast with their PJ's on then head back to their rooms. It helped on time and provided good nourishment as we headed out for the day. Also enjoyed complimentary drinks (one per person per day) from 5-8 each day. There were so many restaurants within walking distance and a short walk to Navy pier. We would definitely come back as we liked the size of the hotel compared to the larger chains.
Genuine Expedia guest review
Response by Kinzie Hotel
Many thanks for the 5-star review! We’re thrilled to hear you and your sister “loved” your recent stay with us at Kinzie Hotel. I’m pleased you found our rooms and décor to your liking. I’m happy you enjoyed our central location in downtown Chicago and were able to take advantage of all the great public transportation options and restaurants surrounding us, as well as our close proximity to Navy Pier. I’m further pleased to hear you enjoyed our complimentary deluxe continental breakfast, conveniently served on each guest floor so you may take it to go as you explore the city! I’m delighted to hear you enjoyed our complimentary evening cocktail reception as well. We truly appreciate your glowing recommendation. We look forward to welcoming you and your sister back for another Chicago getaway soon! Warm Regards, Melissa Driza Guest Experience Manager
Other trip Apr 26, 2015
Carolyn
US
5.0 / 5Outstanding
"Great Hotel"
This is one of the best hotel experiences I have ever had. The hotel staff is uniformly friendly and helpful. The room was spacious and comfortable, the Wi-Fi was fast, and the breakfast and reception were both well done. Our windows faced a wall, but the quiet on that side was worth giving up the view. Great neighborhood with good restaurants and bars within walking distance. We will recommend the Kinzie to friends.
Genuine Hotels.com guest review
Response by Kinzie Hotel
What a flattering review! We’re delighted to hear your experience with us was one of the best hotel stays you’ve had! I’m pleased to hear how friendly and helpful our team was. We pride ourselves on delivering the highest level of service and it’s such a pleasure to hear our team delivered on that promise. I’m pleased you found our rooms and décor to your liking. I’m further delighted to hear you enjoyed our complimentary amenities like our lightning fast WiFi, deluxe continental breakfast, and evening reception. I’m happy you were able to take advantage of all the great restaurants and nightlife surrounding us in our downtown River North neighborhood. Your gracious recommendation is truly appreciated. We hope to have the pleasure to welcoming you back upon your next Chicago visit. Warm Regards, Melissa Driza Guest Experience Manager
4 night business trip Apr 16, 2015
A Traveler
US
5.0 / 5Outstanding
"Great hotel, great location"
This is a very nice hotel in a great location. It was perfect for our overnight stay in Chicago. Service people were all excellent as well.
Genuine Hotels.com guest review
Response by Kinzie Hotel
Many thanks for the kind review. We’re so happy to hear you had a “perfect” stay with us at Kinzie Hotel. I’m pleased you enjoyed our central location in downtown Chicago. I’m especially delighted to receive such kind comments about our team. We take great pride in delivering the highest level of service and it’s a pleasure to hear we came through on that promise. Your 5-star recommendation is much appreciated. We hope to have the pleasure of welcoming you back soon. Warm Regards, Melissa Driza Guest Experience Manager
1 night romance trip Apr 19, 2015
Ted
US
5.0 / 5Outstanding
"Great location!"
I stayed in this hotel to attend a conference. Fantastic location- very close to Michigan Ave. and a short walk to conference hotels. The Kinzie had free wifi and a decent breakfast- this was a great perk compared to the pricier hotels that didn't offer these amenities just a few blocks away. I didn't take advantage of the parking because of the cost- found cheaper parking just a short walk. The room was comfy and had a great design. I loved the chaise near the window! Overall I was very happy with my stay and would stay here again!
Genuine Hotels.com guest review
Response by Kinzie Hotel
Thank you for the 5-star review! We’re thrilled to hear you enjoyed your recent stay with us at Kinzie Hotel. I’m pleased you found our rooms and modern décor to your liking. I’m further pleased to hear you enjoyed our complimentary amenities like our lightning-fast WiFi and deluxe continental breakfast. I’m happy to hear you enjoyed our central location in downtown Chicago—especially our close proximity to north Michigan Avenue, better known as the Magnificent Mile. We truly appreciate your glowing recommendation. We look forward to welcoming you back soon. Warm Regards, Melissa Driza Guest Experience Manager
1 night business trip Apr 19, 2015
Erin
US
5.0 / 5Outstanding
"Great place to stay!"
This was a sister getaway and staying at the Kinzie was fantastic! We loved the continental breakfast right outside our door. The Happy Hour was awesome as well. Appreciated having free wifi. The staff were very friendly and helpful. This is actually the best hotel I personally have stayed at in downtown Chicago.
Genuine Hotels.com guest review
Response by Kinzie Hotel
Many thanks for the 5-star review! We’re flattered to hear we’re the “best” hotel you’ve ever stayed at in Chicago. I’m pleased to hear you enjoyed all our complimentary amenities like our deluxe continental breakfast, our evening cocktail reception, and lightning-fast WiFi. I’m especially delighted to hear how friendly and helpful our team was during your stay. We take great pride in delivering the highest level of service and it’s such a pleasure to hear we came through on that promise. We truly appreciate your glowing recommendation. We hope to have the pleasure of welcoming you and your sister back for another getaway soon. Warm Regards, Melissa Driza Guest Experience Manager
2 night trip with friends Apr 17, 2015
Suzanne
US
4.0 / 5Excellent
"Great hotel, great location"
This hotel is centrally located in the downtown area close to Everything (with a capital "E"). It was a quick walk away from the L (Blue Line from the airport gets you there) and steps away from restaurants, bars, and convenience stores. The amenities are reasonable overall, but the daily continental breakfast on each floor is pretty awesome. Great for a quick bite and tea/coffee on the way out. The gym was impressive and had everything I could have hoped for. The bed was very comfortable, and facing a brick wall was not as bad as I first thought it might be. I did, however, have issues with the front desk staff, who I think could have been much more polite, welcoming, and willing to assist. At the time of my check-in at 7pm, I found a dirty plate outside of my room and wondered if I had the wrong room number. I checked the key and it worked, so I wondered why the plate was there. As it turns out, it would remain there until the following morning when the housekeeping staff attended to the room; I had to walk past this crumby plate at least 6 times after I got there. When I asked the front desk staff about it, they said it was standard for guests to leave plates outside the rooms after the nightly appetizer/cocktail reception. They looked at me like I was crazy for thinking that I should find a clean room and entryway upon checking in. When did these people eat appetizers, leave the plate, and check out?! Check out is 12pm! The staff could have been much friendlier overall.
Genuine Expedia guest review
Response by Kinzie Hotel
Thank you for taking the time to share your thoughtful feedback. We delighted to hear you had a pleasant stay with us at Kinzie Hotel. I’m happy you enjoyed our central location in downtown Chicago and were able to take advantage of all the sights within walking distance, as well as all the great restaurants surrounding us like our next door neighbors Public House. I’m pleased you found our rooms to your liking. I’m sorry to hear about the maintenance issue you experienced but happy to hear our team was able to rectify that quickly. I’m pleased you enjoyed our complimentary deluxe continental breakfast but sorry to hear it was not replenished in a more timely fashion. I appreciate your feedback and have passed along your comments to our Food & Beverage manager. We truly appreciate you taking the time to share your helpful review. We hope to have the pleasure of welcoming you back soon. Warm Regards, Melissa Driza Guest Experience Manager
Other trip Apr 20, 2015
Lauren
US
5.0 / 5Outstanding
We thoroughly enjoyed our stay! The hotel is in a fantastic location! We were minutes away from great restaurants, shopping, and museum/tourist sights. The hotel was spotless and the staff was extremely friendly and helpful. I would definitely recommend The Kinzie!
Genuine Expedia guest review
Response by Kinzie Hotel
What a flattering review! We’re overjoyed to hear what an enjoyable stay you had with us at Kinzie Hotel. I’m happy you found our rooms and décor to your liking. I’m further pleased to hear you found our central location in the downtown River North district to your liking and were able to take advantage of all the great restaurants, shopping, and attractions surrounding us. We truly appreciate your glowing recommendation. We hope to have the pleasure of welcoming you back soon. Warm Regards, Melissa Driza Guest Experience Manager
Other trip Apr 13, 2015
chandler
US
4.0 / 5Excellent
"Awesome stay, we will be back"
Each year, We go to Chicago couple times to visit friends. We stay at few hotel in the city and this is one of the best. Breakfast in the morning is the plus. Staffs from receptionist to belt staffs are all very friendly and welcoming.
Genuine Hotels.com guest review
Response by Kinzie Hotel
Thank you for the kind review. We’re so happy to hear you had an “awesome” time with us at Kinzie Hotel. I’m especially pleased to hear how friendly and welcoming our team was. We take great pride in delivering the highest level of service and it’s such a pleasure to hear we came through on that promise. I’m happy to hear you enjoyed our complimentary amenities like our deluxe continental breakfast. We look forward to welcoming you back upon your next Chicago visit. Warm Regards, Melissa Driza Guest Experience Manager
2 night family trip Apr 5, 2015
A Traveler
US
5.0 / 5Outstanding
"Kinziecellent!"
We loved everything about the Kinzie and will recommend it highly to anyone we know that is planning a visit to Chicago
Genuine Hotels.com guest review
Response by Kinzie Hotel
Many thanks for the 5-star review! We’re thrilled to hear you loved your stay with us at Kinzie Hotel. Your glowing recommendation is much appreciated. We hope to have the pleasure of welcoming you back soon. Warm Regards, Melissa Driza Guest Experience Manager
2 night family trip Apr 8, 2015
Julie
US
4.0 / 5Excellent
"Great boutique hotel downtown"
The Kinzie is a great hotel one block off State Street and within walking distance to just about everything. The staff is super helpful and the rooms are a good size for downtown, comfortable and very clean. The room we had was above a car lot and alarms went off occasionally but not the hotels fault. Overall a great experience
Genuine Expedia guest review
Response by Kinzie Hotel
Thank you for the thoughtful feedback. We’re so happy to hear you had an enjoyable stay with us at Kinzie Hotel. I’m pleased to hear you found our rooms and décor to your liking but do apologize for the noise disturbances you experienced. Our location in the vibrant downtown River North district puts us in the heart of all the action and regrettably some city noises are out of our control. We encourage all our guests to alert us of any noise issues immediately so we may rectify them right away. I am pleased to hear you were able to take advantage of our central location in downtown Chicago and all the great sights within walking distance. We truly appreciate you taking the time to share your kind comments. We hope to have the pleasure of welcoming you back soon. Warm Regards, Melissa Driza Guest Experience Manager
Other trip Apr 11, 2015
Wendy
US
5.0 / 5Outstanding
"Affordable Family Fun"
Loved the hotel! Its nice to find affordable hotels in a city like Chicago! My kids love going to Chicago!
Genuine Hotels.com guest review
Response by Kinzie Hotel
Write your comment.Thank you for the lovely review! We’re delighted to hear you and your family enjoyed your recent stay with us at Kinzie Hotel. We hope to have the pleasure of welcoming you all back for another Chicago getaway soon! Warm Regards, Melissa Driza Guest Experience Manager
2 night family trip Apr 4, 2015
Leslie
US
5.0 / 5Outstanding
"Great hotel with excellent staff. Top notce servic"
Had a great stay at the Kinzie. Hotel and staff are fantastic.
Genuine Expedia guest review
Response by Kinzie Hotel
Thank you for the rave review! We’re thrilled to receive such wonderful guest feedback—especially about our team. We take great pride in delivering the highest level of service and it’s a pleasure to hear we delivered on that promise. Your glowing recommendation is truly appreciated. We hope to have the pleasure of welcoming you back to Kinzie Hotel very soon. Warm Regards, Melissa Driza Guest Experience Manager
Other trip Apr 10, 2015
A Traveler
US
5.0 / 5Outstanding
"Great location to Michigan Ave and River North"
I like the breakfast served on each floor! Room size is very spacious.
Genuine Expedia guest review
Response by Kinzie Hotel
Thank you for the 5-star review! We’re so pleased to hear you enjoyed your recent stay with us at Kinzie Hotel. I’m happy you found our central location in the downtown River North district to your liking. I’m pleased you enjoyed our complimentary deluxe continental breakfast and appreciated the convenience of it being served on each guest floor. Your thoughtful recommendation is much appreciated. We hope to have the pleasure of welcoming you back upon your next Chicago visit. Warm Regards, Melissa Driza Guest Experience Manager
Other trip Apr 9, 2015
michael
US
5.0 / 5Outstanding
"Awesome Chicago downtown stay"
Awesome hotel in Chicago. Right next to Trump Tower, few yards to river walk and Michigan Avenue. Room was great. Best beds and room was very quiet. I would recommend using SpotHero for locating parking as all Chicago hotels valet parking is very expensive. There are several parking options within 1/2 block walk. Rooms have Keurig coffee and free breakfast? in Chicago? YES, nice breakfast served on every floor. Even had free drinks at the upstairs bar.
Genuine Hotels.com guest review
Response by Kinzie Hotel
Thank you kindly for the 5-star review! We’re overjoyed to hear you had an “awesome” stay with us at Kinzie Hotel. I’m pleased you found our rooms and décor to your liking—especially our comfortable Serta Perfect Sleeper Signature beds and in-room Keurig coffee makers. As you mentioned, we do offer 24-hour valet parking for $62/night which comes with unlimited in-and-out privileges. If you prefer self-park, there are many alternative options located around the hotel. I’m happy you enjoyed our central location in the downtown River North district and were able to take advantage of all the great sights surrounding us, like north Michigan Avenue—better known as the Magnificent Mile. I’m pleased you enjoyed our complimentary deluxe continental breakfast as well as our complimentary evening cocktail reception. We truly appreciate your thoughtful recommendation. We hope to have the pleasure of welcoming you back soon. Warm Regards, Melissa Driza Guest Experience Manager
1 night family trip Mar 27, 2015
DANNY
US
4.0 / 5Excellent
"Convenient boutique hotel"
I stayed a couple of nights in the Kinzie for a couples' getaway. Located in the River North neighborhood, the hotel is extremely close to bus stops and CTA trains. My boyfriend and I had great dinners in walking distance to the hotel as well as direct trips to Adler Planetarium and the Riviera Theatre via train or bus. The hotel itself definitely has a charming boutique feel, which is my favorite vibe for lodging when I travel. Our spacious room was on the third floor, and it was great even though it didn't have a stunning view: I loved the huge windows with easy-to-use blackout shades, the big bed, and the nice love seat and footrest. The room also came equipped with a small fridge. We didn't use it, but it was nice to know it was there. The bathroom is equipped with a spacious vanity (a must for any woman traveling with her arsenal of makeup and skincare products!) and our favorite part: double shower heads!! The faucet on the sink was a little wobbly, which undermined the fit and finish of an otherwise well-kept and beautiful hotel room. Complimentary continental breakfast on each floor near the elevators was a great convenience: it's almost like stumbling into your own kitchen in the morning!
Genuine Hotels.com guest review
Response by Kinzie Hotel
Thank you for taking the time to share your kind review. We’re so happy to hear you and your boyfriend enjoyed your couples’ getaway with us at Kinzie Hotel. I’m pleased you found our rooms and décor to your liking—especially our comfortable Serta Perfect Sleeper Signature beds and mini refrigerators. I’m happy you enjoyed all the amenities in our guest bathroom, like the vanity stool, lighted makeup mirror, and dual showerheads. I am sorry to hear that the faucet was loose. We encourage all our guests to let us know of any issues so we may rectify them right away. I appreciate your feedback and have passed along your comments to our Engineering department so they may fix that issue, if they haven’t already. I’m happy you enjoyed our central location in the downtown River North district and were able to take advantage of all the great restaurants surrounding us, as well as our city’s user-friendly public transportation system. I’m further pleased to hear you enjoyed our complimentary deluxe continental breakfast and appreciated the convenience of it being served on each guest floor. Your warm recommendation is truly appreciated. We hope to have the pleasure of welcoming you and your boyfriend back for another getaway soon. Warm Regards, Melissa Driza Guest Experience Manager
2 night romance trip Apr 3, 2015
Kathleen
US
5.0 / 5Outstanding
"Location Location Location"
Overall great experience!! Nice staff, cool hotel, and great location. I could not ask for anything more. Would stay here again.
Genuine Expedia guest review
Response by Kinzie Hotel
Many thanks for the rave review! We’re thrilled to hear you had a “great” stay with us at Kinzie Hotel. I’m so pleased to receive such kind comments about our front office team and will be sure to pass those along. I’m happy to hear you enjoyed our central location in the downtown River North district and found it convenient to your travel needs. We look forward to welcoming you back upon your next Chicago visit. Warm Regards, Melissa Driza Guest Experience Manager
Other trip Apr 8, 2015
A Traveler
US
5.0 / 5Outstanding
"Lovely"
Lovely hotel, very central and easy to walk to all the sights. Great breakfast (if you wake up early enough before it runs out!). Thanks kinzie
Genuine Hotels.com guest review
Response by Kinzie Hotel
Thank you for the thoughtful review. We’re pleased to hear you enjoyed your recent stay with us at Kinzie Hotel. I’m happy enjoyed our complimentary deluxe continental breakfast but apologize if it was not replenished in a timely fashion. I appreciate your feedback and have passed it along to our Food & Beverage manager. I’m happy you enjoyed our central location in downtown Chicago and were able to walk to all the great sights surrounding us. Your 5-star recommendation is much appreciated. We hope to have the pleasure of welcoming you back soon! Warm Regards, Melissa Driza Guest Experience Manager
2 night trip with friends Apr 3, 2015
Kathryn
US
5.0 / 5Outstanding
"Spring Break Chicago Style"
We came down for a little "Spring Break" as a family. The hotel was wonderful. It was in a perfect neighborhood. We parked the car the day we got there and walked everywhere. I was pleasantly surprised with the 5-8pm Happy Hours with numerous appetizers.
Genuine Hotels.com guest review
Response by Kinzie Hotel
Thank you for the lovely review! We’re delighted to hear you and your family enjoyed your Spring Break getaway with us at Kinzie Hotel. I’m pleased you found our central location in the downtown River North district to your liking and were able to walk to all the nearby attractions. I’m happy you enjoyed our evening reception and complimentary hors d’oeuvres as well. Your 5-star recommendation is much appreciated. We hope to have the pleasure of welcoming you and your family back for another Chicago getaway soon. Warm Regards, Melissa Driza Guest Experience Manager
3 night family trip Apr 1, 2015
JENNIFER
US
5.0 / 5Outstanding
"great"
great, as always
Genuine Hotels.com guest review
Response by Kinzie Hotel
Thank you for the 5-star review! We truly appreciate you taking the time to share your gracious recommendation. We look forward to welcoming you back soon. Warm Regards, Melissa Driza Guest Experience Manager
1 night romance trip Apr 1, 2015
Robert
US
4.0 / 5Excellent
"Sweet Dreams"
Only reason I'm not giving it 5 stars is that you run the risk of getting a room that looks directly into another building across the alley. Otherwise, this was a very charming, comfortable hotel. I needed a good night's sleep and boy did I get one! Would've stayed longer if I had the time.
Genuine Hotels.com guest review
1 night trip Mar 29, 2015
Veronica
US
3.0 / 5Good
"Good location"
Good hotel, room a little small, not enough place to put the clothes for the whole family (4). The view was of a parking lot and it was noisy at night. What we simply couldn't understand is why on Earth the toilet has no lid??? It looks ugly and it is uncomfortable. The location is good, walking distance to almost everywhere. Breakfast is mediocre and not always enough for the guests, people were going to all floors to look for some pastry, which was the best part of breakfast. It was nice to hear welcome back from Drake at the door. Staff is kind.
Genuine Expedia guest review
Response by Kinzie Hotel
Thank you for taking the time to share your recent experience at Kinzie Hotel. We’re pleased to receive such kind comments about our team—Drake in particular. I am sorry to hear about the maintenance issue in your room. I assure you that is not typical of our guest bathrooms and I will be following up with our Engineering department to ensure that is taken care of immediately, if it hasn’t been already. I appreciate your comments about the storage space and have passed along your feedback. I’m sorry to hear that our complimentary deluxe continental breakfast was not replenished in a more timely fashion. I have passed along your comments to our Food & Beverage manager to ensure this is not an issue moving forward. I’m pleased you enjoyed our central location in downtown Chicago and were able to take advantage of everything within walking distance. We truly appreciate your helpful feedback. We hope to have the pleasure of welcoming you back upon your next visit to Chicago. Warm Regards, Melissa Driza Guest Experience Manager
Other trip Apr 3, 2015
david
US
5.0 / 5Outstanding
"Fabulous hotel, that you would not want to miss"
Our getaway at the Kinzie Hotel was grand, we enjoyed the staff who was more than accommodating & kind, & we enjoyed the little extras , including the Appetizers & the comfy bed!
Genuine Hotels.com guest review
Response by Kinzie Hotel
Thank you for the flattering review. We’re thrilled to hear you enjoyed your recent getaway with us at Kinzie Hotel. I’m especially pleased to receive such kind comments about our team and will be sure to pass your thoughtful feedback along. I’m happy you found our rooms to your liking—especially our comfortable Serta Perfect Sleeper Signature beds. Your glowing recommendation is truly appreciated. We hope to have the pleasure of welcoming you back soon. Warm Regards, Melissa Driza Guest Experience Manager
1 night family trip Mar 27, 2015
Joseph
US
4.0 / 5Excellent
"Somewhat Disappointing"
Everything about this hotel is fine except for the noise at night. There are several bars/clubs nearby and you can hear music, shouting, etc all night long. It was difficult to get a good night's sleep. Kinzie needs to noise proof the rooms.
Genuine Expedia guest review
Response by Kinzie Hotel
Thank you for taking the time to share your helpful comments. I’m sorry to hear your recent stay with us did not live up to the high standards of service we pride ourselves on. While rare, we take all noise complaints seriously and always encourage our guests to let us know of any issues so we may rectify them immediately. We will be reviewing city noise ordinances with all of our neighboring businesses to make sure noise incidents do not occur in the future. We truly appreciate your thoughtful comments. We hope to have the opportunity to welcome you back upon your next visit and show you our commitment to delivering a positive guest experience. Warm Regards, Melissa Driza Guest Experience Manager
Other trip Apr 1, 2015
A Traveler
US
5.0 / 5Outstanding
"Wonderful"
From the first check in to checkout the staff was wonderful. Every effort was made to accommodate everything we needed. I would recommend the hotel to everyone. It is a great location within walking distance to many tourist sites.
Genuine Expedia guest review
Response by Kinzie Hotel
Thank you for the gracious review. We’re delighted to receive such positive guest feedback—especially about our team. We take great pride in delivering the highest level of service and it’s a pleasure to hear we came through on that promise. I’m happy you enjoyed our central location in the downtown River North district and were able to take advantage of all the great attractions within walking distance. Your 5-star recommendation is truly appreciated. We look forward to welcoming you back upon your next visit to Chicago. Warm Regards, Melissa Driza Guest Experience Manager
Other trip Mar 31, 2015
Vicki
US
5.0 / 5Outstanding
"Great location!"
Great location for the full 'Chicago experience'. The only downside was our windows faced another building and we could look right into their apartments when our shades were not down. A side effect of urban apartments/hotels. The breakfast buffet was nicely stocked and satisfied our needs, although not in a separate area... (in the hallway on each floor by the elevators).
Genuine Expedia guest review
Response by Kinzie Hotel
Thank you kindly for the thoughtful review. We’re pleased to hear you had an enjoyable stay with us at Kinzie Hotel. I apologize that the view was not your liking. We encourage all our guests to let us know of any special room requests prior to arrival so our front office team can do their best to accommodate you. I’m happy you enjoyed our complimentary deluxe continental breakfast, conveniently served on each guest floor so you may enjoy it in the comfort of your own guest room. We truly appreciate your kind comments and hope to have the pleasure of welcoming you back soon. Warm Regards, Melissa Driza Guest Experience Manager
Other trip Mar 30, 2015
Tom
US
5.0 / 5Outstanding
"One Night Stay"
Awesome experience. Was able to drive up to front of hotel, have car parked and was in and up to my room within minutes. Awesome breakfast in the morning on each floor by the elevator. Easy to grab some food and drink and take back to my room. Called down in the morning to have car ready and easy checkout. Car waiting outside ready to go.
Genuine Expedia guest review
Response by Kinzie Hotel
Thank you for the lovely feedback. We’re so happy to hear you had an “awesome” stay with us at Kinzie Hotel. I’m pleased to hear you had a seamless check-in and check-out experience. I’m delighted to hear you enjoyed our complimentary deluxe continental breakfast and appreciated the convenience of it being served on each guest floor. Your warm recommendation is much appreciated. We hope to have the pleasure of welcoming you back upon your next Chicago visit. Warm Regards, Melissa Driza Guest Experience Manager
Other trip Mar 30, 2015
A Traveler
US
5.0 / 5Outstanding
"everything good!"
If you have anything to do with the Mart this should be where you lay your head! walked to work even in the snow! also close to great food and shopping
Genuine Hotels.com guest review
Response by Kinzie Hotel
Thank you for the lovely feedback. We’re so happy you enjoyed your stay with us at Kinzie Hotel. I’m pleased you found our central location in the downtown River North district to your liking—especially our close proximity to the Merchandise Mart and all the great dining options surrounding us. We hope to have the pleasure of welcoming you back upon your next Chicago visit. Warm Regards, Melissa Driza Guest Experience Manager
2 night business trip Mar 22, 2015
Laurel
US
5.0 / 5Outstanding
"Have stayed before and will return!!"
Great location, service and amenities. Will be back!
Genuine Hotels.com guest review
Response by Kinzie Hotel
Thank you for the rave review! We’re delighted to hear you had another pleasant stay with us at Kinzie Hotel. I’m pleased you enjoyed our complimentary amenities, like our deluxe continental breakfast and evening reception. We look forward to welcoming you back very soon! Warm Regards, Melissa Driza Guest Experience Manager
1 night romance trip Mar 26, 2015
A Traveler
US
5.0 / 5Outstanding
"Excellent location for a quick Chitown getaway!"
We needed a break from the gloomy weather of Detroit so we decided to go to Chicago last minute. Stumbled upon this amazing hotel with a great deal. Great location just blocks from Michigan Ave and fun bars and restaurants!! Parking is a little steep at $62, but worth it with all the places nearby and the cleanliness of this hotel. Super clean and awesome decor. They have a cocktail hour with free apps. Didn't quite make it to the free breakfast in the morning but I'm sure it would have been worth it. Would visit again!
Genuine Expedia guest review
Response by Kinzie Hotel
Many thanks for the 5-star review! We’re delighted to hear you enjoyed your recent getaway with us at Kinzie Hotel. I’m pleased you found our rooms and modern décor to your liking. I’m happy you enjoyed our central location in downtown Chicago and were able to take advantage of all the great restaurants and shopping surrounding us. I’m pleased you enjoyed our complimentary evening cocktail reception. Hopefully you’ll be able to indulge in our complimentary deluxe continental breakfast during your next stay with us. We truly appreciate your glowing recommendation. We look forward to welcoming you back soon. Warm Regards, Melissa Driza Guest Experience Manager
Other trip Mar 27, 2015
Joanne
US
4.0 / 5Excellent
"Nice but parking too expensive"
Hotel was nice, clean and comfortable. The bed was comfy, and our room had very large windows that had shades on them. A lot nicer than the typical drapes you'd find at most hotels that don't do much for keeping the sun out in the early morning hours and never seem to stay completely shut. The only negative was paying $62 to park your car there.
Genuine Hotels.com guest review
Response by Kinzie Hotel
Thank you for the warm review. We’re happy you enjoyed your recent stay with us. I’m pleased you found our rooms and décor to your liking—especially our comfortable Serta Perfect Sleeper Signature beds. As you mentioned, we do offer 24-hour valet parking for $62/night which comes with unlimited in-and-out privileges. If you prefer self-park, there are many alternative options located around the hotel. Your kind feedback is much appreciated. We hope to have the pleasure of welcoming you back upon your next Chicago visit. Warm Regards, Melissa Driza Guest Experience Manager
1 night business trip Mar 23, 2015
Devin
US
4.0 / 5Excellent
"Great hotel!"
Spent a few days of our Spring break being tourists in Chicago, and we loved our hotel choice. The Kinzie is conveniently located, very comfortable and clean. Great free continental breakfast and happy hour, but most notably, the staff is fantastic...so very helpful and friendly. We had just spent 10 days in Hawaii at 2 5star resorts and The Kinzie outshined both of them,
Genuine Hotels.com guest review
Response by Kinzie Hotel
Thank you for the kind review. We’re delighted to hear you enjoyed your spring break stay with us at Kinzie Hotel. I’m especially pleased to hear how helpful and friendly our team was. We take great pride in delivering the highest level of service and it’s a pleasure to hear we came through on that promise. I’m happy you found our central location in downtown Chicago to your liking. I’m further pleased to hear you enjoyed our complimentary amenities like our deluxe continental breakfast and evening cocktail reception. We truly appreciate your glowing recommendation. We hope to have the pleasure of welcoming you back soon! Warm Regards, Melissa Driza Guest Experience Manager
3 night family trip Mar 15, 2015
Susan
US
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