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  • Novotel London ExCeL
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1 room,  2 adults 
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Room 1:

Novotel London ExCeL - London

51.50803, 0.022965
4 stars
7 Western Gateway, Royal Victoria Dock, London, E16 1AA United Kingdom ‎1-866-539-0036‎ | Welcome Rewards™

For every 10 nights, get 1 free!

Lowest price $158
available on 05/26/13
Price Match Guarantee
4.3 437 5

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    Novotel London ExCeL
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    1 room,  2 adults 
    Adults Children
    Room 1:

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    Landmarks near Novotel London ExCeL

    • Custom House DLR Station Hotels - London 300 yards
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    Overview of Novotel London ExCeL - London

    Hotel near ExCeL London, O2 Arena & Canary Wharf
    Location.
    Novotel London ExCeL is opposite the ExCeL London & ICC Exhibition Centre and near the O2 Arena, Canary Wharf, Greenwich, Thames River and London City Airport (LCY). Additional attractions near this hotel include Westfield Stratford City shopping centre and the Olympic Stadium at Stratford.

    Fitness facilities and business services
    Novotel London ExCeL has a steam room, a sauna, and a fitness facility. Wi-Fi Internet access is available in public areas (surcharges apply). Business services are available. This hotel has a restaurant, bar and outdoor terrace overlooking the water. Guest parking is available for a surcharge. Event space consists of conference/meeting rooms and banquet facilities. The staff can arrange concierge services, tour/ticket assistance event catering and currency exchange.

    Modern, well-equipped bedrooms
    Novotel London ExCeL has 257 guestrooms. Televisions are equipped with satellite channels, pay movies and TV Internet access (surcharge). Wireless and broadband Internet access (surcharge), complimentary newspapers and voice-mail are available. Guestrooms provide sofa beds, desks, minibars, climate control and coffee/tea facilities. Bathrooms offer separate bathtubs and shower, hair dryers and complimentary toiletries. All guestrooms at Novotel London ExCeL are non-smoking.

    Image of Novotel London ExCeL, London
    4.3 out of 5 Excellent (437 reviews)
    (Neighborhood average 3.9)
    Hotels.com Guest Rating
    TripAdvisor Traveller Rating
    The hotel was predctable on the model of novotels, a bot off the beaten path, but fairly large rooms nad importnat amenities. by a Hotels.com guest on 10/20/12

    Guest Rooms

    Change search
    Enter dates to check prices
    1 room,  2 adults 
    Adults Children
    Room 1:

    Superior Room Queen

    Hotel Info: ‎1-866-539-8117‎

    See room information

    Room description

    • One Queen and One Sofa Bed
    This room measures 269 square feet (25 square meters). Wired and wireless Internet access (surcharge) keeps you connected, and the 26-inch LCD TVs is offered for your entertainment. A minibar and a coffee/tea maker are supplied. The private bathroom has a separate bathtub and shower, as well as complimentary toiletries and a hair dryer. A sofa bed, a safe, and a desk are among the conveniences offered. This room is Non-Smoking.


    Room Details

    • Blackout drapes/curtains
    • Climate control
    • Complimentary newspaper
    • Complimentary toiletries
    • Cribs/infant beds available
    • Daily housekeeping
    • Desk
    • Dial-up Internet access (surcharge)
    • Direct-dial phone
    • Electronic/magnetic keys
    • Hair dryer
    • In-room safe
    • Iron/ironing board
    • Minibar
    • Pay movies
    • Private bathroom
    • Satellite TV service
    • Separate bathtub and shower
    • Sofa bed
    • Soundproofed rooms
    • TV Internet access (surcharge)
    • Voice mail
    • Wake-up calls
    • Window opens
    • Wireless Internet access (surcharge)

    Superior Room 2 Single Beds

    Hotel Info: ‎1-866-539-8117‎

    See room information

    Room description

    • Two Single Beds
    This room measures 269 square feet (25 square meters). Wired and wireless Internet access (surcharge) keeps you connected, and satellite channels are offered for your entertainment. A minibar and a coffee/tea maker are supplied. The private bathroom has a separate bathtub and shower, as well as complimentary toiletries and a hair dryer. A sofa bed, a safe, and a desk are among the conveniences offered. This room is Non-Smoking.


    Room Details

    • Blackout drapes/curtains
    • Climate control
    • Complimentary newspaper
    • Complimentary toiletries
    • Cribs/infant beds available
    • Daily housekeeping
    • Desk
    • Dial-up Internet access (surcharge)
    • Direct-dial phone
    • Electronic/magnetic keys
    • Hair dryer
    • In-room safe
    • Iron/ironing board
    • Minibar
    • Pay movies
    • Private bathroom
    • Satellite TV service
    • Separate bathtub and shower
    • Sofa bed
    • Soundproofed rooms
    • TV Internet access (surcharge)
    • Voice mail
    • Wake-up calls
    • Window opens
    • Wireless Internet access (surcharge)

    Executive Room Queen

    Hotel Info: ‎1-866-539-8117‎

    See room information

    Room description

    • One Queen Bed
    This room measures 269 square feet (25 square meters). Wireless Internet access (surcharge) keeps you connected, and satellite channels with pay movies are offered for your entertainment. A minibar and an espresso maker are supplied. The private bathroom has a separate bathtub and shower with a rainfall showerhead, as well as complimentary toiletries and a hair dryer. A sofa bed, a safe, and a desk are among the conveniences offered. This room is Non-Smoking.


    Room Details

    • Blackout drapes/curtains
    • Climate control
    • Complimentary newspaper
    • Complimentary toiletries
    • Cribs/infant beds available
    • Daily housekeeping
    • Desk
    • Dial-up Internet access (surcharge)
    • Direct-dial phone
    • Electronic/magnetic keys
    • Hair dryer
    • In-room safe
    • Iron/ironing board
    • Minibar
    • Pay movies
    • Private bathroom
    • Satellite TV service
    • Separate bathtub and shower
    • Sofa bed
    • Soundproofed rooms
    • TV Internet access (surcharge)
    • Voice mail
    • Wake-up calls
    • Window opens
    • Wireless Internet access (surcharge)

    Superior Double / Twin

    Hotel Info: ‎1-866-539-8117‎

    See room information

    Room description

    • One Bed
      or
    • Two Single Beds
    Wireless Internet access (surcharge) keeps you connected, and satellite channels with pay movies are offered for your entertainment. A minibar and a coffee/tea maker are supplied. The private bathroom has a separate bathtub and shower, as well as complimentary toiletries and a hair dryer. A sofa bed, a safe, and a desk are among the conveniences offered. This room is Non-Smoking.


    Room Details

    • Blackout drapes/curtains
    • Climate control
    • Complimentary newspaper
    • Complimentary toiletries
    • Cribs/infant beds available
    • Daily housekeeping
    • Desk
    • Dial-up Internet access (surcharge)
    • Direct-dial phone
    • Electronic/magnetic keys
    • Hair dryer
    • In-room safe
    • Iron/ironing board
    • Minibar
    • Pay movies
    • Private bathroom
    • Satellite TV service
    • Separate bathtub and shower
    • Sofa bed
    • Soundproofed rooms
    • TV Internet access (surcharge)
    • Voice mail
    • Wake-up calls
    • Window opens
    • Wireless Internet access (surcharge)

    What you need to know

    • Extra-person charges may apply and vary depending on hotel policy.
      Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
      Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

      • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

    • Minimum check-in age is: 18
    • Check-out time is: noon
    • Check-in time starts at: 2 PM
    • American Express
    • Diners Club
    • JCB International
    • MasterCard
    • Visa

    • Children 16 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.

    Amenities

    • General
    • Air-conditioned public areas
    • Bar/lounge
    • Coffee shop or café
    • Elevator/lift
    • Number of buildings/towers - 1
    • Number of floors - 9
    • Smoke-free property
    • Suitable for children
    • Television in lobby
    • Total number of rooms - 257
    • See more facilities
      • Luggage storage
      • Meeting facilities size (feet) - 3433
      • Meeting facilities size (meters) - 319
      • One meeting/conference room
      • Parking limited (surcharge)
      • Self parking (surcharge)
      • Smoke-free property (fines apply)
      • Tours/ticket assistance
      • Wired (high-speed) Internet access - surcharge
      • Wireless Internet access - surcharge
      • Year Built 2004
    • Rooms (all rooms include)
    • Blackout drapes/curtains
    • Complimentary toiletries
    • Cribs/infant beds available
    • Desk
    • Electronic/magnetic keys
    • Hair dryer
    • In-room safe
    • Iron/ironing board
    • Sofa bed
    • Window opens
    • See more room details
      • Climate control
      • Complimentary newspaper
      • Daily housekeeping
      • Dial-up Internet access (surcharge)
      • Direct-dial phone
      • Minibar
      • Pay movies
      • Private bathroom
      • Satellite TV service
      • Separate bathtub and shower
      • Soundproofed rooms
      • TV Internet access (surcharge)
      • Voice mail
      • Wake-up calls
      • Wireless Internet access (surcharge)
    • Services
    • Babysitting or childcare
    • Breakfast available (surcharge)
    • Complimentary newspapers in lobby
    • Concierge services
    • Currency exchange
    • Fitness facilities
    • Laundry facilities
    • Multilingual staff
    • Parking (surcharge)
    • Shoe shine
    • View more services
      • ATM/banking
    • Business & Event
    • 24-hour front desk
    • Audiovisual equipment
    • Banquet facilities
    • Business center
    • Business services
    • Dry cleaning/laundry service
    • Event catering
    • Room service (24 hours)
    • Accessibility Features**
    • Accessible bathroom
    • Accessible parking
    • Accessible path of travel
    • In-room accessibility
    • Roll-in shower

    **These amenities may be available only in some rooms or units. Some amenities may incur additional fees.

    Dining

    Novotel London ExCeL offers the Upper Deck Restaurant and Bar, plus the Upper Deck Terrace with stunning views overlooking Royal Victoria Dock and towards Canary Wharf and the O2 Arena. 24-hour room service is available.

    Recreation

    Recreational amenities at the hotel include a sauna, a steam room and a fitness facility. The recreational activities listed below are available either on site or nearby; fees may apply.


    • Boat launch nearby
    • Dock nearby
    • Playground on site
    • Sailing nearby
    • Swimming nearby

    Notification and fees

    The following fees and deposits are charged by the property at time of service, check-in, or check-out.


    • Breakfast fee: GBP 15.95 per person (approximately)
    • Fee for in-room wireless Internet: GBP 9.99 per day (rates may vary)
    • Fee for in-room high-speed Internet (wired): GBP 14.99 per stay (rates may vary)
    • Self parking fee: GBP 15.00 per night (in/out privileges)
    • Pet fee: GBP 10 per pet, per night

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

    Terms & conditions

    Extra-person charges may apply and vary depending on hotel policy.
    Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
    Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

    • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

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    Novotel London ExCeL Canary Wharf - Docklands

    A short guide to Canary Wharf - Docklands

    London’s 21st-century waterside business district, Canary Wharf is best known for its cutting-edge architecture, including the 50-storey obelisk-shaped skyscraper, One Canada Square. Get there by the Docklands Light Railway, with elevated tracks giving wonderful views into a world of glass and steel. By contrast, historic Greenwich, home to the National Maritime Museum, is just across the Thames. A foot tunnel links the two.

    see all hotels in London

    Nearby Activities & Points of Interest

    Less than 0.5 miles

    • ExCeL London Centre - 300 yards
    • Custom House Station - 300 yards
    • Royal Victoria Station - 400 yards
    • West Silvertown Station - 600 yards
    • Prince Regent Station - 900 yards

    0.50 - 1.0 mi

    • Pontoon Dock Station - 1100 yards
    • Canning Town Station - 1300 yards
    • North Greenwich Station - 1700 yards
    • Royal Albert Station - 1700 yards

    1.0 - 3.0 mi

    • The O2 - 1.0 mile
    • London City Airport (LCY) - 1.2 miles

    3.0+ mi

    • Biggin Hill Airport (BQH) - 12 miles
    • London Heathrow Airport (LHR) - 20 miles
    • London Gatwick Airport (LGW) - 26 miles
    • London Stansted Airport (STN) - 28 miles
    • Southend-on-Sea Municipal Airport (SEN) - 29 miles
    • London Luton Airport - 31 miles
    • Farnborough Airport (FAB) - 38 miles
    • Shoreham-By-Sea Airport (ESH) - 49 miles
    • Cambridge Airport (CBG) - 49 miles
    All hotels in London, United Kingdom
    Reviews
    • All (437)
    • Business (40)
    • Romance (10)
    • Family (118)
    • Friends (22)
    • Other (247)
    4.3 / 5
    Excellent

    Score breakdown (from 437 reviews)

    • 5.0
      (182)
    • 4.0
      (207)
    • 3.0
      (33)
    • 2.0
      (8)
    • 1.0
      (7)

    Average rating for:

    • Cleanliness
      4.4
    • Service
      4.3
    • Comfort
      4.1
    • Condition
      4.4

    Reviews: Overall

    • < Previous
    • Page 1 of 9
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    Novotel London ExCeL - London
    3.0 / 5
    Good
    "Expensive breakfast"

    • Cleanliness
      5.0
    • Service
      3.0
    • Comfort
      4.0
    • Condition
      5.0
    This hotel was not what I expected from a 4 star hotel. We had 3 people in our room and with the sofa bed down there was no room for movement. The breakfast was way overpriced and the fact that there was no free wifi was a big inconvenience. The location was ok. The hotel was clean and the staff were very friendly.
    Genuine Hotels.com guest review
    2 night trip in Mar 2013
    A Traveller
    US

    Novotel London ExCeL - London
    4.0 / 5
    Excellent
    "Better thn mediocre!"

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      3.0
    The hotel was predctable on the model of novotels, a bot off the beaten path, but fairly large rooms nad importnat amenities.
    Genuine Expedia guest review
    Other trip
    Oct 20, 2012
    A Traveller
    US

    Novotel London ExCeL - London
    4.0 / 5
    Excellent
    "A bit of a trek but good."

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      3.0
    • Condition
      4.0
    We enjoyed our stay at the Hotel Novel ExCel. The room was a bit cramped for three adults, but seeing as we didn't spend much time in the room that wasn't an issue. The food at the bar was great as was the choice of food on the breakfast buffet. The staff was friendly and attentive. The only down side for us was the distance to the sites that we wanted […] to see in the city. Read more
    Genuine Hotels.com guest review
    4 night trip in Sep 2012
    A Traveller
    US

    Novotel London ExCeL - London
    4.0 / 5
    Excellent
    "AASDFASDFDSA"

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      4.0
    Great hotel, nice environment and service, but a little far from the tourist area.
    Genuine Expedia guest review
    Other trip
    Jun 28, 2012
    A Traveller
    US

    Novotel London ExCeL - London
    5.0 / 5
    Outstanding
    "Wonderful place, excellent staff, great rooms"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    I was most impressed by this hotel. I had an absolutely wonderful experience. The staff was very helpful, went beyond their duty to help find two adjacent rooms for us and even arranged for a special taxi service to London Heathrow. The location was so charming, with nice sights and there were great views of the surrounding Canary Wharf - Docklands. […] There was easy Underground connection within walking distance and many nice restaurants close by but the hotel's own bar+restaurant had very nice meals! The rooms were very well maintained and even had a most reasonable WiFi (not free but very reasonable via Orange network) rates. I chose the 24 hrs rate of almost 10 euro, which is very reasonable. The rooms were very well maintained and I had no issues. Excellent shower and comfortable beds. Guests there were polite and I am most eager to stay here again. Naturally, Expedia's superb rate had a lot to do with my positive review, I'll be honest. Would I have stayed here had I to pay full price> probably not as it would have been beyond my budget but with the excellent Expedia rate, I got a GREAT deal! Read more
    Genuine Expedia guest review
    Response by Novotel London ExCeL Wow, what a great review ! Thank you for taking the time to provide feedback on Expedia. We are delighted to hear that you enjoyed your stay with us and found the location convenient. We appreciate all feedback and look forward to welcoming you back on another trip to London’s Docklands area.
    Other trip
    May 3, 2012
    Nick
    US

    Novotel London ExCeL - London
    4.0 / 5
    Excellent
    "Good, but out of the way."

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      4.0
    Not the most convenient location. Okay if this is the area you want to be in.
    Genuine Expedia guest review
    Response by Novotel London ExCeL Thank you for choosing the Novotel London ExCeL, Royal Victoria Dock for your recent stay in London. London is an extraordinary city and our hotel is conveniently located in the capital’s vibrant docklands and accessible to the ExCeL London (Exhibition Centre) & ICC (International Convention Centre), Canary Wharf, Stratford & Olympic Park, The O2 Arena & IndigO2, Tower Bridge, Spitalfields & Brick Lane, Thames River and maritime Greenwich (A World Heritage Site). The new Westfield Shopping Centre at Stratford is 10 minutes away by rail or car. We look forward to welcoming you back to the Novotel London ExCeL, Royal Victoria Dock sometime in the future.
    Other trip
    Apr 25, 2012
    Garth
    US

    Novotel London ExCeL - London
    5.0 / 5
    Outstanding
    "Good Stay"

    • Cleanliness
      5.0
    • Service
      3.0
    • Comfort
      4.0
    • Condition
      5.0
    We stayed at the Novotel on vacation with two small kids. We had a great overall visit, but there were a few things lacking from what was advertised. Their website boasts a 'Play Area' and 'Welcome Gift' for children. The play area was just a spot along the wall about 4 ft by 6 ft with an X Box and some grimy building blocks. We didn't recieve any type […] of 'Welcome Gift' and the staff while friendly enough, were not very helpful. The XBox wasn't working and they didn't know how to operate it and when asked about local resturants could give only vague details. That all sounds like a turn off, but we really did enjoy our stay. The lobby, resturant, bar, and lounge were all very nicely decorated and inviting. The room was small as expected, but plenty for what we needed. The view of the harbor is interesting and proximity to the trains was reasonable. Check it out! Read more
    Genuine Hotels.com guest review
    Response by Novotel London ExCeL Thank you for taking the time to write about our hotel following your recent stay at the Novotel London ExCeL, Royal Victoria Dock. We hope to welcome you back to the hotel again in the future.
    4 night trip in Feb 2012
    A Traveller
    US

    Novotel London ExCeL - London
    4.0 / 5
    Excellent

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      4.0
    • Condition
      5.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    3 night business trip in Feb 2012
    A Traveller
    US

    Novotel London ExCeL - London
    5.0 / 5
    Outstanding
    "Excellent hotel at affordable price"

    • Cleanliness
      4.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      4.0
    Excellent hote. On river front. Walking distance to DLR to go to downtown. Had work in downtown and stayed in this hotel.
    Genuine Expedia guest review
    Response by Novotel London ExCeL Wow, what a great review ! Thank you for taking the time to provide feedback on Expedia. We are delighted to hear that you enjoyed your stay with us and found the hotel to be good value. We look forward to welcoming you back on another trip to the Novotel London ExCeL, Royal Victoria Dock.
    Other trip
    Feb 4, 2012
    A Traveller
    US

    Novotel London ExCeL - London
    5.0 / 5
    Outstanding
    "Nice hotel, convenient location!"

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      4.0
    The hotel is fairly new, the staffs there are helpful and efficient. Although the hotel is not located at the center of London, it is super easy to get around because the hotel is within 2 minutes walk to the ExCel DLR station, hence very convenient. In addition, there are a few bars and restaurants near the hotel since the surrounding is actually a […] pier-themed park! Nice! Read more
    Genuine Expedia guest review
    Response by Novotel London ExCeL Wow, what a great review ! Thank you for taking the time to provide feedback on your recent stay at the Novotel London ExCeL, Royal Victoria Dock. We are delighted to hear that you enjoyed your stay with us and found the location convenient. We look forward to welcoming you back on another trip to London’s Docklands area.
    Other trip
    Jan 25, 2012
    may
    US

    Novotel London ExCeL - London
    3.0 / 5
    Good
    "Novotel London ExCeL"

    • Cleanliness
      2.0
    • Service
      3.0
    • Comfort
      3.0
    • Condition
      3.0
    Not horrible, but not that good. The room had not been cleaned well at all. There was this thing on the carpet, not sure if it was dirt or ___ or what. The bathroom was only set up for one person even though it was a reservation for two, so we had to go get more towels. The location is really out of the way, unless you have some need to be out by the […] Excel Center. Also, we stayed a couple of nights and wanted to check out just one hour late, and they refused to accommodate us. When we got down to check-out, the place was empty - so I'm not sure what the extreme need was for our room?! Pretty awful customer service!! Read more
    Genuine Hotels.com guest review
    Response by Novotel London ExCeL Warm greetings from the Novotel London ExCeL and thank you for your feedback on hotels.com. Please be advised that the extra set of towels for the second person is located under the bathroom sink. It is our hope that you will give us the opportunity to better serve you on your next stay in London.
    2 night trip in Dec 2011
    A Traveller
    US

    Novotel London ExCeL - London
    3.0 / 5
    Good
    "When they say it's right next to the Excel convention center..."

    • Cleanliness
      2.0
    • Service
      4.0
    • Comfort
      3.0
    • Condition
      3.0
    ... they mean it, you can see it from your window if your room is on the left side of the hotel. It's a decent new modern hotel with good facilities, unfortunately my room didn't overlook the river or the convention center, no, my view was to the rooms of the Ibis next door (didn't like that), but I didn't bother changing since the russian guy at the […] reception took 15 minutes to find my reservation despite me giving him the reservation number, if I asked to change rooms because of the view I would have probably slept on the lobby. The rooms are pretty good and nicely decorated, they have british style 'closet' loos (all other hotels I've stayed in London had continental style restrooms). Now the bad: my salmon was undercooked and terribly bland (@ the upper deck), the shower had a terrible moisty smell, for some reason they only let you crack the window open and not open it the entire way (afraid you are gonna steal the TV???!?!) so that was kind of uncofortable not being able to clear the room of that smell in the first few minutes. The safes could be better as if you leave them open for more than a minute or so they reset the code. Read more
    Genuine Expedia guest review
    Response by Novotel London ExCeL Thank you for your feedback on the Novotel London ExCeL, Royal Victoria Dock. I was pleased to read that you found the hotel modern with good facilities and nicely decorated rooms. Naturally I am disappointed to hear your feedback on your meal in our Upper Deck Restaurant on Level 1. I would like to thank you for this feedback and I sincerely hope we have an opportunity of welcoming you back to the Novotel London ExCeL sometime in the future.
    Other trip
    Nov 6, 2011
    A Traveller
    US

    Novotel London ExCeL - London
    2.0 / 5
    Fair
    "Taking unfair advantage of the location"

    • Cleanliness
      2.0
    • Service
      3.0
    • Comfort
      2.0
    • Condition
      1.0
    Very tight room, the only thing you do not pay for is probably the toilet roll. Internet for £19/day? This is simply scandalous.
    Genuine Expedia guest review
    Response by Novotel London ExCeL Thank you for taking the time to provide feedback on your recent stay at the Novotel London ExCeL, Royal Victoria Dock. Internet is complimentary on the iMac computers in the hotel lobby or when staying in our Executive Rooms or Suites (Broadband only). Wi-Fi access is also available in the hotel. Thank you once again for your feedback.
    Business trip
    Nov 5, 2011
    Gburugburu I
    US

    Novotel London ExCeL - London
    4.0 / 5
    Excellent

    • Cleanliness
      4.0
    • Service
      5.0
    • Comfort
      3.0
    • Condition
      4.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    Response by Novotel London ExCeL Thank you for taking the time to rate our hotel following your recent stay at the Novotel London ExCeL, Royal Victoria Dock. I was delighted to see that you rated the hotel service so highly. It's always pleasing to receive positive feedback in regards to our team. We hope to welcome you back to the hotel again in the future.
    3 night family trip in Apr 2011
    A Traveller
    US

    Novotel London ExCeL - London
    3.0 / 5
    Good
    "Close to ExCel"

    • Cleanliness
      5.0
    • Service
      4.0
    • Comfort
      5.0
    • Condition
      4.0
    A perfect place to stay for a visit at the fairground ExCel. But very far from city centre.
    Genuine Hotels.com guest review
    Response by Novotel London ExCeL Thank you for taking the time to write about our hotel following your recent stay at the Novotel London ExCeL, Royal Victoria Dock. I was pleased to read that you found the room comfort and cleanliness to be of a high standard and the hotel to be handy for the ExCeL London & ICC. We hope to welcome you back to the hotel again in the future.
    1 night business trip in May 2011
    Maria
    US

    Novotel London ExCeL - London
    5.0 / 5
    Outstanding
    "Novotel London ExCel"

    • Cleanliness
      5.0
    • Service
      4.0
    • Comfort
      5.0
    • Condition
      5.0
    I highly recommend the Novotel London ExCel to visitors to London. It is situated out of Central London but with an Oyster Card (Pre-paid travel card available at railway stations) it is really as close as any other hotel. Very modern, quiet location, well served by the DLR (Docklands Light Rail). Particularly of note is that it had tea and coffee making […] facilities. We also stayed at another hotel near Hyde Park and had to buy an electric jug because a cup of tea was 3 Pound, there was no airconditioning, buses and ambulance sirens kept us awake all night etc. I would have stayed at the London Novotel ExCel for the complete stay if I knew what I know now. I will also use Hotels.com next time as a first port of call when seeking accommodation. Slight negatives - fair uncovered walk from hotel to station if raining. Few alternate meal options in vicinity of hotel but we found good, inexpensive fair at the numerous hotels in Central London. Read more
    Genuine Hotels.com guest review
    Response by Novotel London ExCeL Thank you for choosing hotels.com to write your review on our hotel. The hotel team were delighted to read that you rated the all aspects of your stay so highly. It is always very pleasing to receive such positive feedback from our valued guests. Kind regards Mark Hardy Operations Manager Novotel London ExCeL
    2 night trip in Jul 2010
    Bob S
    US

    Novotel London ExCeL - London
    5.0 / 5
    Outstanding
    "Great location of London City Airport"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    The Novotel London Excel is very close to London City Airport and the DLR. The breakfast here was great: eggs, cereal, fruit, yogurt, bacon, breads, etc.
    Genuine Hotels.com guest review
    Response by Novotel London ExCeL Let me take this opportunity to thank you for taking some of your precious time to write a review for our hotel. As our aim is to provide a high level of service which you expect and deserve from us, we are grateful for your positive comments which I shared with our team. Inspired with this we assure you, our valued guest, that we will continue to deliver exceptional service at all times. Thank you once more for sharing your comments with us and we look forward in welcoming you back to the Novotel London ExCeL, Royal Victoria Dock. Kind regards Mark Hardy Operations Manager Novotel London ExCeL
    1 night romance trip in Jul 2010
    A Traveller
    US

    Novotel London ExCeL - London
    2.0 / 5
    Fair
    "stay away - terrible guest services"

    • Cleanliness
      4.0
    • Service
      2.0
    • Comfort
      1.0
    • Condition
      4.0
    I booked 2 rooms with hotels.com. My friend's room was nice and cool, but mine was steaming hot. So I turned on the AC full blast and waited. At midnight the room was still over 80F, and we called the front desk. They sent 2 maintenance guys who actually recommended we open the window (very noisy outside), and said the AC would kick in soon. It never […] did, and we spent a miserable night. The fact that the bed was much harder than most other hotel beds did not help. I complained at checkout, but did not compensate me in any way. They took my email address and of course never even sent me an apology. Read more
    Genuine Hotels.com guest review
    Response by Novotel London ExCeL Warm greetings from the Novotel London ExCeL and thank you for your feedback on hotels.com. Your review raised some very concerning points, and I appreciate you bringing them to our attention. I was disappointed to read that we failed you in numerous areas, please accept my sincere apologies for the problems you experienced during your stay. It is our hope that you will give us the opportunity to better serve you on your next stay in London. Kind regards Mark Hardy Operations Manager Novotel London ExCeL
    1 night family trip in Jul 2010
    A Traveller
    US

    Novotel London ExCeL - London
    5.0 / 5
    Outstanding
    "novotel excel near canning town london"

    • Cleanliness
      5.0
    • Service
      4.0
    • Comfort
      5.0
    • Condition
      5.0
    excellent hotel, clean spacious rooms, located 2 mins from DLR several eating places nearby ( 1 min) yet a quite area. free use of sauna, steam room and gym.
    Genuine Hotels.com guest review
    Response by Novotel London ExCeL Thank you very much for your feedback on the Novotel London ExCeL. We are all very proud of our hotel and we strive to deliver the best hospitality possible at all times. We look forward to welcoming you back to the Novotel London ExCeL, Royal Victoria Dock in the near future. Kind regards Mark Hardy Operations Manager
    2 night trip in Apr 2010
    A Traveller
    US

    The following English reviews were posted by Hotels.com guests from other countries

    Novotel London ExCeL - London
    4.0 / 5
    Excellent

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      3.0
    • Condition
      4.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    3 night trip in May 2013
    A Traveller
    GB

    Novotel London ExCeL - London
    4.0 / 5
    Excellent
    "Good functional hotel"

    • Cleanliness
      4.0
    • Service
      2.0
    • Comfort
      4.0
    • Condition
      4.0
    Stayed here on a trip to the O2. Good location and hotel very comfortable. Service was slow but apart from that would recommend
    Genuine Hotels.com guest review
    1 night family trip in May 2013
    Cm
    GB

    Novotel London ExCeL - London
    5.0 / 5
    Outstanding

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    Excellent room. Excellent evening meal on arrival and great breakfast. Great location with parking at hotel and just on the doorstep for Excel. A number of other resturants to chose from. Super place to stay for canary wharf with the cable cars nearby.
    Genuine Hotels.com guest review
    2 night trip in May 2013
    Jan
    GB

    Novotel London ExCeL - London
    4.0 / 5
    Excellent
    "Modern, clean hotel with good service"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      4.0
    • Condition
      5.0
    We stayed here as we went to the O2 for a concert. We took the cable cars over to the O2 which was the perfect way to travel there. We took a taxi back as due to personal circumstances could not get the tube. The taxi was £25.
    Genuine Hotels.com guest review
    1 night trip with friends in May 2013
    A Traveller
    GB

    Novotel London ExCeL - London
    4.0 / 5
    Excellent

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      4.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    1 night trip in May 2013
    A Traveller
    GB

    Novotel London ExCeL - London
    5.0 / 5
    Outstanding
    "Grate for the Excel centre"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    Only stayed one night but will be back as the excel is only 3mins walk away. The young man on the desk was very helpfull, could not fault my short stay.
    Genuine Hotels.com guest review
    1 night business trip in Apr 2013
    Richard
    GB

    Novotel London ExCeL - London
    3.0 / 5
    Good
    "Great location for 02"

    • Cleanliness
      5.0
    • Service
      3.0
    • Comfort
      5.0
    • Condition
      3.0
    Miserable staff on reception at check in "Zack". Generally inpersonal staff, no politness i.e. how was your stay etc. Very unwelcoming
    Genuine Hotels.com guest review
    1 night trip in Apr 2013
    Alex
    GB

    Novotel London ExCeL - London
    3.0 / 5
    Good

    • Cleanliness
      2.0
    • Service
      2.0
    • Comfort
      1.0
    • Condition
      4.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    Trip with friends
    May 1, 2013
    Hotel lover
    GB

    Novotel London ExCeL - London
    4.0 / 5
    Excellent

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      4.0
    • Condition
      5.0
    Has all the good qualities expected from Novotel. Really nice to be offered adjoining rooms with family even though we had not requested and had booked separately Breakfast excellent Needs more tea bags in the bedrooms!!
    Genuine Hotels.com guest review
    1 night family trip in Apr 2013
    A Traveller
    GB

    Novotel London ExCeL - London
    5.0 / 5
    Outstanding
    "Fantastic Service"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      4.0
    • Condition
      5.0
    Fantastic service, very clean and comfortable, bar area was lovely. Surrounding area very impressive. Hotel staff advised us to go to the O2 via the gondola and also gave details on how to return - well worth a visit.
    Genuine Hotels.com guest review
    1 night trip in Apr 2013
    A Traveller
    GB

    Novotel London ExCeL - London
    5.0 / 5
    Outstanding
    "Good hotel - value for money"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      4.0
    • Condition
      5.0
    A well priced hotel in an area accessible by local trains. Clean and modern facility.
    Genuine Hotels.com guest review
    3 night family trip in Apr 2013
    Graham
    CA

    Novotel London ExCeL - London
    5.0 / 5
    Outstanding
    "Perfect stay"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    We had a fantastic stay the night before the London Marathon.The service was excellent,the rooms were very clean and nicely decorated. Our evening meal was faultless.Ideal location for Excel exhibition centre. Have recommended to all my friends and family.
    Genuine Hotels.com guest review
    Other trip
    Apr 27, 2013
    Laastajha
    GB

    Novotel London ExCeL - London
    4.0 / 5
    Excellent
    "Novotel near Excel"

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      3.0
    • Condition
      3.0
    Good hotel for London marathon event and excel. Room a bit small for family of 4 but well priced. Service good and welcoming.
    Genuine Hotels.com guest review
    2 night trip in Apr 2013
    Jez
    GB

    Novotel London ExCeL - London
    5.0 / 5
    Outstanding

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    five pounds on the train to the tower of London brilliant.
    Genuine Hotels.com guest review
    1 night family trip in Apr 2013
    A Traveller
    IE

    Novotel London ExCeL - London
    5.0 / 5
    Outstanding
    "Brilliant"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    All the family enjoyed our stay . Room super and excellent breakfast . Will return and use novo hotels from now on
    Genuine Hotels.com guest review
    3 night trip in Mar 2013
    Mrs Podmore
    GB

    Novotel London ExCeL - London
    5.0 / 5
    Outstanding
    "convenient to all amenities"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    Excellent! my children loved the hotel as it had WiFi! comfy beds, power shower and like the docklands light railway which is the nearest train stop taking you straight into the city center. The breakfast was second to none, hot and cold buffet with an endless supply of tea and coffee for the grown-ups and plentiful selection of juice for the kids! […] Will book this hotel again. Read more
    Genuine Hotels.com guest review
    1 night family trip in Apr 2013
    Mandy
    GB

    Novotel London ExCeL - London
    5.0 / 5
    Outstanding
    "Close to London city centre for main attractions"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    I was pleasantly suprised!. Given what I paid for the room on-line, it really was a super hotel. The staff were very friendly and helpful (e.g., the receptionist told us there was a deal on breakfast without being asked), the reception area great for my kids, the room albeit a bit small was very clean, comfortable and quiet. The hotel decor was bright […] and modern and the view over the river quite nice. Access to the DLR was 2 mins and actually an interesting journey to London city (e.g., seeing the Olympic stadium from the train). One possible improvement: - more internet computers (only two available) Read more
    Genuine Hotels.com guest review
    2 night family trip in Apr 2013
    Peter H
    IE

    Novotel London ExCeL - London
    4.0 / 5
    Excellent

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      4.0
    good
    Genuine Hotels.com guest review
    6 night family trip in Mar 2013
    A Traveller
    IE

    Novotel London ExCeL - London
    4.0 / 5
    Excellent

    • Cleanliness
      5.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      5.0
    Very good value for money would stay again
    Genuine Hotels.com guest review
    3 night trip in Mar 2013
    Jc
    IE

    Novotel London ExCeL - London
    3.0 / 5
    Good
    "Close to city airport"

    • Cleanliness
      4.0
    • Service
      3.0
    • Comfort
      3.0
    • Condition
      3.0
    The breakfast was nice, and its close to city airport.
    Genuine Hotels.com guest review
    1 night business trip in Mar 2013
    T
    GB

    Novotel London ExCeL - London
    4.0 / 5
    Excellent
    "Close to O2 gig"

    • Cleanliness
      4.0
    • Service
      5.0
    • Comfort
      4.0
    • Condition
      5.0
    Great hotel - spotlessly clean - reception really helpful with directions and help with the replacement bus service details to and from the O2 that were happening during our one night stay. We had a room for 3 people so had a sofa bed for 3rd person. Would have preferred a quilt rather than the sheet and blanket but bed comfy enough for 1 night. Small […] toilet but separate from shower and sink which was useful. Lovely and quiet. Didn't have breakfast as was extra £10-£15 - great place just round the corner within the ExCel complex (on the footbridge) that did a great breakfast at great price. Read more
    Genuine Hotels.com guest review
    1 night trip with friends in Mar 2013
    Tracey
    GB

    Novotel London ExCeL - London
    4.0 / 5
    Excellent

    • Cleanliness
      4.0
    • Service
      5.0
    • Comfort
      4.0
    • Condition
      4.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    1 night business trip in Mar 2013
    Samme
    GB

    Novotel London ExCeL - London
    5.0 / 5
    Outstanding

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    4 night business trip in Mar 2013
    A Traveller
    GB

    Novotel London ExCeL - London
    4.0 / 5
    Excellent
    "Close to 02"

    • Cleanliness
      5.0
    • Service
      4.0
    • Comfort
      5.0
    • Condition
      5.0
    Location for the o2 was really good, the hotel was superb, i will definately stay again
    Genuine Hotels.com guest review
    1 night trip in Mar 2013
    A Traveller
    GB

    Novotel London ExCeL - London
    4.0 / 5
    Excellent

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    Trip with friends
    Mar 6, 2013
    A Traveller
    GB

    Novotel London ExCeL - London
    1.0 / 5
    Poor
    "pretty poor quality for what they say they offer"

    • Cleanliness
      1.0
    • Service
      1.0
    • Comfort
      1.0
    • Condition
      1.0
    friendly imported staff no doubt working on pay role of pennies would be good to have someone from UK in the hotel besides the senior and desk staff everyone else was foreign. food was really expensive for what you got on your plate
    Genuine Hotels.com guest review
    2 night trip in Feb 2013
    A Traveller
    GB

    Novotel London ExCeL - London
    1.0 / 5
    Poor
    "Terrible customer service"

    • Cleanliness
      4.0
    • Service
      1.0
    • Comfort
      4.0
    • Condition
      4.0
    Staff at reception are generally either rude or not interested in the finest details when speaking to anyone. Our party that was exhibiting at Excel all unanimously told me that the reception staff where "stuck up" and could hardly offer a welcoming smile. One of my staff said they walked up smiled and said "hello, I have a reservation" to which the […] response was just "name?". This is such a good location but have stayed here twice with the second time with reluctance and think we will stay at one of the other neighbouring venues to try them instead. Also, the restaurant (though staff where friendlier) was very slow at dinner time despite there being less than half full and the food was under average in quality apart from the dessert. Our bill was compensated when this was highlighted but surely a 3 course meal shouldn't take 90 minutes, it was 20 minutes after seating before anyone even took our drinks order and we where only a party of 4! Read more
    Genuine Hotels.com guest review
    Business trip
    Feb 28, 2013
    I Ansari
    GB

    Novotel London ExCeL - London
    4.0 / 5
    Excellent
    "easy to transport"

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      3.0
    • Condition
      3.0
    the staff were nice and helpful. The location is great, easy to access to local transport-DLR. The room wasn't big enough for a family of three. Overall, it is a nice hotel and worth of staying.
    Genuine Hotels.com guest review
    7 night family trip in Feb 2013
    A Traveller
    GB

    Novotel London ExCeL - London
    4.0 / 5
    Excellent
    "Great location"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      4.0
    • Condition
      5.0
    Hotel was lovely and a great location .. 2 mins walk from the DLR ...
    Genuine Hotels.com guest review
    1 night trip in Feb 2013
    Susie
    GB

    Novotel London ExCeL - London
    3.0 / 5
    Good
    "ok"

    • Cleanliness
      4.0
    • Service
      3.0
    • Comfort
      4.0
    • Condition
      3.0
    I am not sure it is worth the extra money as the steam room and changing facilities were dirty.
    Genuine Hotels.com guest review
    2 night trip in Feb 2013
    A Traveller
    GB

    Novotel London ExCeL - London
    4.0 / 5
    Excellent

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      4.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    Other trip
    Feb 20, 2013
    A Traveller
    GB
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