Novotel London ExCeL - London

This hotel was not what I expected from a 4 star hotel. We had 3 people in our room and with the sofa bed down there was no room for movement. The breakfast was way overpriced and the fact that there was no free wifi was a big inconvenience. The location was ok. The hotel was clean and the staff were very friendly.

Genuine Hotels.com guest review

The hotel was predctable on the model of novotels, a bot off the beaten path, but fairly large rooms nad importnat amenities.

Genuine Expedia guest review

We enjoyed our stay at the Hotel Novel ExCel. The room was a bit cramped for three adults, but seeing as we didn't spend much time in the room that wasn't an issue. The food at the bar was great as was the choice of food on the breakfast buffet. The staff was friendly and attentive. The only down side for us was the distance to the sites that we wanted […] to see in the city. Read more

Genuine Hotels.com guest review

Great hotel, nice environment and service, but a little far from the tourist area.

Genuine Expedia guest review

I was most impressed by this hotel. I had an absolutely wonderful experience. The staff was very helpful, went beyond their duty to help find two adjacent rooms for us and even arranged for a special taxi service to London Heathrow. The location was so charming, with nice sights and there were great views of the surrounding Canary Wharf - Docklands. […] There was easy Underground connection within walking distance and many nice restaurants close by but the hotel's own bar+restaurant had very nice meals! The rooms were very well maintained and even had a most reasonable WiFi (not free but very reasonable via Orange network) rates. I chose the 24 hrs rate of almost 10 euro, which is very reasonable. The rooms were very well maintained and I had no issues. Excellent shower and comfortable beds. Guests there were polite and I am most eager to stay here again. Naturally, Expedia's superb rate had a lot to do with my positive review, I'll be honest. Would I have stayed here had I to pay full price> probably not as it would have been beyond my budget but with the excellent Expedia rate, I got a GREAT deal! Read more

Genuine Expedia guest review

Not the most convenient location. Okay if this is the area you want to be in.

Genuine Expedia guest review

We stayed at the Novotel on vacation with two small kids. We had a great overall visit, but there were a few things lacking from what was advertised. Their website boasts a 'Play Area' and 'Welcome Gift' for children. The play area was just a spot along the wall about 4 ft by 6 ft with an X Box and some grimy building blocks. We didn't recieve any type […] of 'Welcome Gift' and the staff while friendly enough, were not very helpful. The XBox wasn't working and they didn't know how to operate it and when asked about local resturants could give only vague details. That all sounds like a turn off, but we really did enjoy our stay. The lobby, resturant, bar, and lounge were all very nicely decorated and inviting. The room was small as expected, but plenty for what we needed. The view of the harbor is interesting and proximity to the trains was reasonable. Check it out! Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Excellent hote. On river front. Walking distance to DLR to go to downtown. Had work in downtown and stayed in this hotel.

Genuine Expedia guest review

The hotel is fairly new, the staffs there are helpful and efficient. Although the hotel is not located at the center of London, it is super easy to get around because the hotel is within 2 minutes walk to the ExCel DLR station, hence very convenient. In addition, there are a few bars and restaurants near the hotel since the surrounding is actually a […] pier-themed park! Nice! Read more

Genuine Expedia guest review

Not horrible, but not that good. The room had not been cleaned well at all. There was this thing on the carpet, not sure if it was dirt or ___ or what. The bathroom was only set up for one person even though it was a reservation for two, so we had to go get more towels. The location is really out of the way, unless you have some need to be out by the […] Excel Center. Also, we stayed a couple of nights and wanted to check out just one hour late, and they refused to accommodate us. When we got down to check-out, the place was empty - so I'm not sure what the extreme need was for our room?! Pretty awful customer service!! Read more

Genuine Hotels.com guest review

... they mean it, you can see it from your window if your room is on the left side of the hotel. It's a decent new modern hotel with good facilities, unfortunately my room didn't overlook the river or the convention center, no, my view was to the rooms of the Ibis next door (didn't like that), but I didn't bother changing since the russian guy at the […] reception took 15 minutes to find my reservation despite me giving him the reservation number, if I asked to change rooms because of the view I would have probably slept on the lobby. The rooms are pretty good and nicely decorated, they have british style 'closet' loos (all other hotels I've stayed in London had continental style restrooms). Now the bad: my salmon was undercooked and terribly bland (@ the upper deck), the shower had a terrible moisty smell, for some reason they only let you crack the window open and not open it the entire way (afraid you are gonna steal the TV???!?!) so that was kind of uncofortable not being able to clear the room of that smell in the first few minutes. The safes could be better as if you leave them open for more than a minute or so they reset the code. Read more

Genuine Expedia guest review

Very tight room, the only thing you do not pay for is probably the toilet roll. Internet for £19/day? This is simply scandalous.

Genuine Expedia guest review

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Genuine Hotels.com guest review

A perfect place to stay for a visit at the fairground ExCel. But very far from city centre.

Genuine Hotels.com guest review

I highly recommend the Novotel London ExCel to visitors to London. It is situated out of Central London but with an Oyster Card (Pre-paid travel card available at railway stations) it is really as close as any other hotel. Very modern, quiet location, well served by the DLR (Docklands Light Rail). Particularly of note is that it had tea and coffee making […] facilities. We also stayed at another hotel near Hyde Park and had to buy an electric jug because a cup of tea was 3 Pound, there was no airconditioning, buses and ambulance sirens kept us awake all night etc. I would have stayed at the London Novotel ExCel for the complete stay if I knew what I know now. I will also use Hotels.com next time as a first port of call when seeking accommodation. Slight negatives - fair uncovered walk from hotel to station if raining. Few alternate meal options in vicinity of hotel but we found good, inexpensive fair at the numerous hotels in Central London. Read more

Genuine Hotels.com guest review

The Novotel London Excel is very close to London City Airport and the DLR. The breakfast here was great: eggs, cereal, fruit, yogurt, bacon, breads, etc.

Genuine Hotels.com guest review

I booked 2 rooms with hotels.com. My friend's room was nice and cool, but mine was steaming hot. So I turned on the AC full blast and waited. At midnight the room was still over 80F, and we called the front desk. They sent 2 maintenance guys who actually recommended we open the window (very noisy outside), and said the AC would kick in soon. It never […] did, and we spent a miserable night. The fact that the bed was much harder than most other hotel beds did not help. I complained at checkout, but did not compensate me in any way. They took my email address and of course never even sent me an apology. Read more

Genuine Hotels.com guest review

excellent hotel, clean spacious rooms, located 2 mins from DLR several eating places nearby ( 1 min) yet a quite area. free use of sauna, steam room and gym.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Stayed here on a trip to the O2. Good location and hotel very comfortable. Service was slow but apart from that would recommend

Genuine Hotels.com guest review

Excellent room. Excellent evening meal on arrival and great breakfast. Great location with parking at hotel and just on the doorstep for Excel. A number of other resturants to chose from. Super place to stay for canary wharf with the cable cars nearby.

Genuine Hotels.com guest review

We stayed here as we went to the O2 for a concert. We took the cable cars over to the O2 which was the perfect way to travel there. We took a taxi back as due to personal circumstances could not get the tube. The taxi was £25.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Only stayed one night but will be back as the excel is only 3mins walk away. The young man on the desk was very helpfull, could not fault my short stay.

Genuine Hotels.com guest review

Miserable staff on reception at check in "Zack". Generally inpersonal staff, no politness i.e. how was your stay etc. Very unwelcoming

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Has all the good qualities expected from Novotel. Really nice to be offered adjoining rooms with family even though we had not requested and had booked separately Breakfast excellent Needs more tea bags in the bedrooms!!

Genuine Hotels.com guest review

Fantastic service, very clean and comfortable, bar area was lovely. Surrounding area very impressive. Hotel staff advised us to go to the O2 via the gondola and also gave details on how to return - well worth a visit.

Genuine Hotels.com guest review

A well priced hotel in an area accessible by local trains. Clean and modern facility.

Genuine Hotels.com guest review

We had a fantastic stay the night before the London Marathon.The service was excellent,the rooms were very clean and nicely decorated. Our evening meal was faultless.Ideal location for Excel exhibition centre. Have recommended to all my friends and family.

Genuine Hotels.com guest review

Good hotel for London marathon event and excel. Room a bit small for family of 4 but well priced. Service good and welcoming.

Genuine Hotels.com guest review

five pounds on the train to the tower of London brilliant.

Genuine Hotels.com guest review

All the family enjoyed our stay . Room super and excellent breakfast . Will return and use novo hotels from now on

Genuine Hotels.com guest review

Excellent! my children loved the hotel as it had WiFi! comfy beds, power shower and like the docklands light railway which is the nearest train stop taking you straight into the city center. The breakfast was second to none, hot and cold buffet with an endless supply of tea and coffee for the grown-ups and plentiful selection of juice for the kids! […] Will book this hotel again. Read more

Genuine Hotels.com guest review

I was pleasantly suprised!. Given what I paid for the room on-line, it really was a super hotel. The staff were very friendly and helpful (e.g., the receptionist told us there was a deal on breakfast without being asked), the reception area great for my kids, the room albeit a bit small was very clean, comfortable and quiet. The hotel decor was bright […] and modern and the view over the river quite nice. Access to the DLR was 2 mins and actually an interesting journey to London city (e.g., seeing the Olympic stadium from the train). One possible improvement: - more internet computers (only two available) Read more

Genuine Hotels.com guest review

good

Genuine Hotels.com guest review

Very good value for money would stay again

Genuine Hotels.com guest review

The breakfast was nice, and its close to city airport.

Genuine Hotels.com guest review

Great hotel - spotlessly clean - reception really helpful with directions and help with the replacement bus service details to and from the O2 that were happening during our one night stay. We had a room for 3 people so had a sofa bed for 3rd person. Would have preferred a quilt rather than the sheet and blanket but bed comfy enough for 1 night. Small […] toilet but separate from shower and sink which was useful. Lovely and quiet. Didn't have breakfast as was extra £10-£15 - great place just round the corner within the ExCel complex (on the footbridge) that did a great breakfast at great price. Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Location for the o2 was really good, the hotel was superb, i will definately stay again

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

friendly imported staff no doubt working on pay role of pennies would be good to have someone from UK in the hotel besides the senior and desk staff everyone else was foreign. food was really expensive for what you got on your plate

Genuine Hotels.com guest review

Staff at reception are generally either rude or not interested in the finest details when speaking to anyone. Our party that was exhibiting at Excel all unanimously told me that the reception staff where "stuck up" and could hardly offer a welcoming smile. One of my staff said they walked up smiled and said "hello, I have a reservation" to which the […] response was just "name?". This is such a good location but have stayed here twice with the second time with reluctance and think we will stay at one of the other neighbouring venues to try them instead. Also, the restaurant (though staff where friendlier) was very slow at dinner time despite there being less than half full and the food was under average in quality apart from the dessert. Our bill was compensated when this was highlighted but surely a 3 course meal shouldn't take 90 minutes, it was 20 minutes after seating before anyone even took our drinks order and we where only a party of 4! Read more

Genuine Hotels.com guest review

the staff were nice and helpful. The location is great, easy to access to local transport-DLR. The room wasn't big enough for a family of three. Overall, it is a nice hotel and worth of staying.

Genuine Hotels.com guest review

Hotel was lovely and a great location .. 2 mins walk from the DLR ...

Genuine Hotels.com guest review

I am not sure it is worth the extra money as the steam room and changing facilities were dirty.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review