Hotel VIP Executive Suites Eden - Lisbon

I wanted to go out of my way to review this place because it was pleasant from beginning to end. Note that I am a seasoned European traveler and know what to expect for the star-rating and low price paid. Do NOT think that this is some fancy, newly-renovated Hotel with perfect everything. What it is is a well-situated, safe, clean, "in need of" renovation, […] excellent hotel in Lisbon. I arrived early by a few hours and since they had our room available, they let me into it, which was a blessing b/c I had been traveling for 18+ hours. They are literally NEXT DOOR to the tourism office and the Tourism Police Station, with a post office across the street and one of the more popular Restaurant areas, Santa Antao. There is a large Metro station with 100 feet of the front door, a large train station around the corner. It's basically a 40 minute, less than 2 euro trip from the Airport via Metro. About 5 min walk to Praca Dom Pedro IV & Figueria, 10 min to the water, and plenty of sights and restaurants all around it. They had a convenient bag checking service if you had a few hours to your plane between check-out and take-off. There's even a pool and restau/bar on the roof with an amazing view that I didn't get to take advantage of b/c it was winter-time. I would certainly recommend this hotel to any like-minded traveler who wants to save money, be centrally-located, and knows what Europe truly has to offer. Lisbon and the Eden Hotel were great! Read more

Genuine Hotels.com guest review

excelent place ,very nice location, it's not only hotel its a big apartament

Genuine Expedia guest review

I loved Lisbon. It is a very charming city. The location of the hotel is perfect. Too bad my stay was short. I was unable to relax on the roof by the pool.

Genuine Hotels.com guest review

Lisbon was great, hotel is in a great location

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Perfect location with wonderful rooftop pool and breakfast/bar area. Room was basic but large and had everything we needed (including kitchen we did not use). Room sound proofing was excellent, as was the air conditioning and dark curtains for blacking out city lights, beds were very comfortable. Staff was fabulous, very helpful in directions, bus/tour […] suggestions, and restaurant suggestion/directions. We could walk -1 or 2 blocks to shops and restaurant areas, as well as 2 beautiful squares. Hop on hop off bus out front, buy tickets at hotel. Plus city buses and underground I think were on the square outside the hotel also. Complimentary breakfast buffet was good, had all the basics needed of a cold buffet with nice coffee and juices. I would definitely stay here again. Read more

Genuine Expedia guest review

The hotel was perfectly located to see the sights and to use public transit. The location was within a 2 minute walk to Rossio Station which gives great access to the rail system for visiting outlying cities like Sintra. Right across the street from the hotel is the subway and stops for multiple busses. You can easily get anywhere in the city by just […] walking out the front door of the hotel. The hotel itself was clean and mostly comfortable. The bed could have been a touch bigger and maybe a bit better but, after a long day of siteseeing, it really didn't matter. A nice hot shower greeted us every morning. There was a kitchenette in the room which would have been handy for a longer stay. The hotel offered a breakfast for an additional expense. There was mostly pastries, some cereal, yogurt and coffee. It was a pretty standard European breakfast offering except there were no hot items. No eggs, or bacon/sausage. Personally, I need a little protein in the morning so, the breakfast wasn't for me. The Eden Suites are not luxurious accommodations but, I would stay with them again, just because it's prime location. Read more

Genuine Hotels.com guest review

A very well located place if you are looking to be close to the center, close to the train station, close to the metro. Also, a full kitchen into the room! Very nice place. The front desk lady was not realy nice at check in.

Genuine Expedia guest review

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Genuine Hotels.com guest review

I stayed 4 nights at the VIP Eden hotel. While the building is a great ode to Deco architecture the interior is a shameful rendition of 90's low budget design. Mind you for the price who would complain however such a landmark is worthy of facelift. Internet service (paid) is marginal at best and no one seems to care. The staff at the front desk barely […] lifts a head when you enter and does not seem to recognize you as a guest even after 4 days. This is expensive real estate, location could not be better fo why is the hotel so tired? For a bit more you can stay in a very nice accomodation just steps away. Read more

Genuine Hotels.com guest review

Hotel is more like a 2.5 *. usually for european hotels you subtract one start to get the actual rating but for this hotel you need to subtract 1.5 *. The only thing going for it is that it has good location close to center of city. One of the problems I had is that the shower didn't have hot water in the morning. I had to wait till 1 pm to be able […] to get hot water in the room. The last day i was checking out at 8 am and had to skip the shower because the water was sooo cold ! I had to go on a 18-hour trip to the U.S. dirty ! Read more

Genuine Hotels.com guest review

Fantastic location in the center of Lisbo, walking distance to the water, the castle, old town; airport transfer bus stop across the street. Hotel staff is courteous and helpful. The rooms are a bit run down but perhaps deserve the 4-start rating. LCD TV set in the room - nice.

Genuine Hotels.com guest review

Guests-beware, 4 stars it claims to have should be no more than 2, and for the money they charge they do not provide the simplest service like air conditioning. Stuff is not helpful and irresponsible. Upon arriving (hot and humid day) realized a/c is not working. Called front desk and clerk promised to send maintenance tech immediately. Have spent about […] 40 min. in room - nobody showed up. Called again and was assured the tech is aware of the problem. Left room and went out for couple of hours. On return - a/c is not working still. Called front desk again and was told it is too late to get in touch with maintenance. On my Q. why nobody came before couldn't get an answer, tried to get another room and answer was that hotel is fully booked and nothing could be done. What make things worse, window was leading to busy street, and it got extremely noisy (Saturday night). We slept no more than 2 hours that night. On top of it, bathroom door was unable to close, toilet loose and shaking on the floor. I have never complained before, while being frequent traveler and have seen a lot of different places and accommodations. But this one really upsets me so I decided to share my experience. Read more

Genuine Hotels.com guest review

Wonderful location. Lots of the areas in Lisbon not too friendly looking, no worries here. We walked around every night, nice and peaceful. Starbucks is a 2 minute or less walk which we enjoyed. Staff was helpful with area information.

Genuine Hotels.com guest review

The rooms in this hotel are in need of some serious upkeep. Our room was very spacious but in very poor condition. There was a hole in the wall, the microwave didn't work, a section of carpet had been cut out and we didn't have a doorknob on the door to get out! The front desk was aware of the broken doorknob and that it was very difficult to leave […] the room, but nothing was done. The location is wonderful- a block to the main square and many excellent restaurants. Very close to Rossio train station for trips to Sintra. The rooftop pool at the hotel was great with amazing views. Read more

Genuine Expedia guest review

Excellent location, friendly, professional staff, clean room with kitchenette. Only negative comment was the room temperature. Air conditioning was not yet turned on in March so it was warm. Good air flow but not able to regulate to a cooler temperature. That would not be a deal braker, I would stay there again. Very Very convenient to metro, bus and […] trains yet out of city center slightly. Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

The hotel is very close to all areas I was interested in and conveniently located for airport shuttle - right across the street. Rooftop pool area provided a great view of the area and if I am fortunate enough to return to Lisbon, I would definitely stay here again.

Genuine Hotels.com guest review

Location was good, staff helpful and friendly

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Overall, it was a good place. I stayed there at the beginning and end of my trip. The one negative was that on the second day, the young man working the desk was a poor representation of the hotel. He looked like he just rolled out of bed, and didn't seem to know what he was doing. Fortunately, a coworker came in and was able to set things straight. […] She was very professional and was able to answer all of our questions. Just hope you don't have the young man helping you, and you'll enjoy your stay. Read more

Genuine Hotels.com guest review

I was very dissappointed with this hotel. By the looks of the pictures, it looked sharp but the reality was different. Very dark hallways, that were dangerous. I didn't realize we had to flip a light switch until we made our way through long dark corridors. Even then the lights on showed the shabbiness of the place. Like an old forgotten movie theater. […] Worn old looking and feeling sheets, small hard bed, flimsy coverlets. Ugh!!! Read more

Genuine Expedia guest review

Excellent Hotel

Genuine Expedia guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

A friend and I stayed at the VIP Eden Suites and were pleased and displeased at the same time. First, this location is perfect for navigating Lisbon by foot and public transport. The Aerobus stop from the airport is literally right outside the hotel. The hotel, however, was not what we expected. We had a "suite," which was essentially a small hotel […] room, two twin beds and a kitchen tucked off to the side. The kitchen had all the amenities one would need. The room was outdated and worn. There were stains on the carpet. There was a light bulb out in the bathroom that never got fixed, and I was not impressed with the housekeeping. Further, the staff at the front desk were mostly frowns and no one ever said hello when we entered the hotel. We found one person, however, who helped us coordinate day tours of Sintra and Cacscais. The view from the terrace was amazing, but the pool is nothing notable. All in all, we are glad we stayed at VIP Eden Suites due to the convenience to the buses, metro, tour buses, trams. Also, there were plenty of yummy restaurants nearby. Lisbon is magical, and we did not let the shortcomings of this hotel distract us from our adventure. The condition of the room did not matter as much because we spent minimal time in the room, but a 4 start hotel, it is not. Read more

Genuine Hotels.com guest review

We were a family of two adults and two childre and suite nature of the room was just perfect for the family. The kitchenette was well furnished for my family.

Genuine Hotels.com guest review

the position of this hotel is very good, almost in the hurt of Lisbon, useful links to public transportation from the hotel, including the Aero-bus from / to the airport; BUT, the conditions in the hotel itself weren't so good, the beds aren't comfortable for slipping, the bed was hard almost like a stone and the blankets were full of dust. in addition […] the sheets were quite dirty and there was awful smell from the sanitary installation and the windows couldn't be fully opened (just a little bit) you could fell the air condition just at night when the natural temperature outside drop down... there is a terrace at the Top floor of the hotel with a small pool, which is free to use, but the lobby is extremely small. finally, I would recommend this hotel only for families who seek for a large space in the center of the city at a reasonable price, but for the others to find another place to stay... Read more

Genuine Hotels.com guest review

The hotel is excellent, and well-situated. The terrace has a pool, a large sitting area, a gorgeous view, and an excellent buffet breakfast. Our room was clean and well-laid out. We had a kitchenette that was quite handy. The staff was friendly and helpful with tour information, etc. We highly recommend the VIP Executive Suites Eden in Lisbon.

Genuine Hotels.com guest review

You should stay in this apartment hotel for it's location. It also has all the features of an serviced apartment that you may need during your travel. Staff is very supportive and ready to help you.

Genuine Expedia guest review

No complaints. Staff were friendly and helpful, location is second to none, everything worked.

Genuine Hotels.com guest review

Excellent for families as children are given 2 separate beds in a second room. The room lay out is great. The in-house breakfast is horrible- stale pastries and hot drinks from a selfservice machine but there are good cafes nearby. Reception staff very helpful. Excellent location right in the centre of things and near tube and train stations. View from […] terrace was breathtaking. Read more

Genuine Expedia guest review

A friend who has been coming to this hotel for the last 10 years lament that it was much better in the old days. Unfortunately they have not update the rooms for a while & everything looks tired these days. The pool on the roof have a fantastic view, but as its not heated it is really for summer use only. Overall they could improve the rooms to justify […] 4 star status, but the staff are friendly & location if perfect. The free WiFi is very weak & broke down on last date, such a shame. Read more

Genuine Expedia guest review

The location of the hotel is ideal, however, other than the lobby, the room was not impressive. The room we had needed a little maintenance. There was garbage under the kitchen counters, dust in the desk area. The bed was hard as a rock and the pull out was extremely uncomfortable with an iron bar that it you right on the back. I would not rent in this […] hotel again. Read more

Genuine Expedia guest review

Hotel very convenient to metro, trams and city centre sights. Good kitchen facilities in room. Staff responsive to requests. Very nice view from roof. Great hotel for families who do not want to have to take transport everywhere. The room furniture, carpets etc are probably only 3 star at best though; bed is comfortable. Overall good value.

Genuine Hotels.com guest review

We liked the location - close to the airport and close to all attractions. Breakfast was nice on the terraace. Staff were helpful and courteous. The rooms were clean, with a nice kitchen.Neighbourhood was good, with a number of restaurants within walking distance from the hotel.

Genuine Hotels.com guest review

Lisbon not good for wheelchairs - pavements, crossings, visitor attractions and lack of wheelchair taxis

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Hotel is in perfect location for easy access to all transport - aerobus, tour buses, metro, service buses. Our room was very spacious, clean & comfortable. Only niggle was total mismatch of very limited amount of china & glasses. Roof tce perfect for pre-dinner drink after sightseeing with great views.

Genuine Hotels.com guest review

Amazing rooftop swimming pool.Splendid location.Very relaxed apartment hotel.Great price. Recommended

Genuine Expedia guest review

Location perfect, Views from roof awesome, rooms standard but OK I would stay there again

Genuine Expedia guest review

The VIP Exec Suites Eden is absolutely in the best location you can find. In the heart of Lisbon. Close to restaurants, metro and the waterfront. No need for pricey cabs. You can walk to everything or metro if a little further. Hotel service was a little lame. The room has a safe. We had a kitchenette which was good. The washroom has an American shower […] which was a luxury (none of this half glass vs. a full shower curtain). The sofa bed was more comfy than the roll out bed and the master bed. Something wrong there. Otherwise a great hotel overall. Read more

Genuine Hotels.com guest review

It was another one week stay with this hotel. An email was sent to the management a week before showing up but there was no reply to my two requests. On arrival, I repeated my requests, viz. requesting 2 door keys as myself and my business partner are sharing an apartment and also requesting that the apartment should face the main square/road. Luckily, I […] had copied my email which enabled me to prove my requests well before I check-in. The reception said that my email was not received due to "computer system breakdown". Nevertheless, both my requests were heeded to. The hotel is wonderfully located, in close proximity to all forms of transports. The building is art decor and public areas are well maintained. Unfortunately, most rooms (I have stayed with this hotel many times over the past years) do need a bit of touching up. Room cleaning staff are friendly and efficient. Read more

Genuine Expedia guest review

Have not seen worse since interail 1975. not to be recomended. The 4 stars are a hoaxe.

Genuine Hotels.com guest review

Central location useful for most major sights, located right beside bus stop to/from airport. The kitchenette was handy for brewing a cup of coffee and having breakfast, but little else due to a lack of basic utensils. Even coffee cups were in short supply. This falls into the category of hotels in which I really could not sleep, with uncomfortable […] beds and street noise. While clean, the whole place had seen better days and really had not been refurbished since the 1980s and was very tired looking. Staff were ok and borderline welcoming. The rooftop swimming pool is a major draw and the views great. But I definitely would not use the VIP Executive Eden again or recommend it to anybody. Read more

Genuine Hotels.com guest review

Would recommend this hotel for its convenience to all the must see sights in Lisbon.The Aerobus brings you to the door of the hotel from the airport.The hop on hop off sightseeing buses stop also outside the door of the hotel. The staff were very helpful and rooms were clean and comfortable.

Genuine Hotels.com guest review

Location of the hotel is very convenient. The room size and facilities are good. However the decoration of the room is somewhat simple.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

In the past many years, I have always been given two door cards (Keys) at request when check-in. Unfortunately, this time the same requested was turned down. The front desk staff said that their computer system could not provide a second key. As my suite is supposed to sleep 4 persons, such new rule is insensitive and caused undue inconvenience. The […] manager responsible for house keeping is incompetent in that he failed to ensure things are in order before new houseguest checks in, e.g. the air conditioner is working, the aged pillows are replaced, etc. As we (2) were staying for six days, we have to pay 10 euro for 24 hours internet connection. Lots of hotels over the world would have waived such charge, esp. if a guest is occupying an executive suite and staying for more than a couple of days. More provisions like washing up liquid, kitchen paper/towel, coffee/tea bags should be provided in suite with kitchen. Read more

Genuine Expedia guest review