Friendly staff. Fabulous location. Good servicesGenuine Hotels.com guest review
Enjoyed our stay, very nice hotel, friendly staff and very helpful. Best panoramic view of old Lisbon from upstairs pool and spa area deck.. Would highly recommend this hotel.Genuine Hotels.com guest review
The bus from the airport stops right across the street from the hotel. Also, we were able to catch the double decker tour bus just a few blocks from the hotel. The room was a nice size with a tiny kitchenette. The hotel has a very nice terrace on the rooftop with a pool and bar. It's a great place to relax at the end of the day. The views of Lisbon […] are wonderful. The hotel was walking distance to lots of cafes and shopping. Read moreGenuine Hotels.com guest review
"Definitely close to all the must sees of Lisbon"
After a week in the countryside of Portugal we could only stay two nights in Lisbon. So, we needed a good hotel convenient to what we needed to see Lisbon. VIP Executive Suites Eden was the answer. Metro was right outside the door. Restaurantadors was right there. Baxia and Rossio were short walks. Belem and Castelo de Sta Jorge were tram rides easily […] caught at Rossio. The Hotel was great - room was not big, but very suitable for crashing into after a long day of touring, clean, the right price. Read moreGenuine Hotels.com guest review
"Clean and Safe"
Overall this hotel is clean and safe. However, it is somewhat old and not in a charming way. We had issues with our room and had to change rooms each of the three nights we stayed. The while the staff was very responsive, it was tiresome moving with two children in tow. My feeling is that they should perhaps focus a bit more on the upkeep of the AC […] system. The neighborhood was safe and near the metro and other things we wanted to see. The roof-top pool was very nice. The beds were very hard, but the room was clean and there were plenty of linens and soaps. Read moreGenuine Hotels.com guest review
The rooms at the VIP Eden are really a great value and very functional for more than 2 people. We had a separate bedroom & a sitting room with a pull out bed, & a tiny kitchen for 3 of us. There is a little pool and a bar with a beautiful view on the roof. There is free internet in the lobby. It is next door on the right to a police station. Our tour […] guide joked that it was the safest hotel in Lisbon! But, the facade to the left is vacant, and there were multiple homeless people sleeping in boxes on the steps. When we first arrived, I was a little uncomfortable, as I hadn't seen any other "urban campers" in the tourist districts, but with the police on the right side, I guess it was a safe place for them to be... The metro is right in front. The station is just around the corner, and shopping and dining is all around. It is a very good location for traveling in Lisbon. The facade is from an old '30's Art Deco movie theater & is really cool. Read moreGenuine Hotels.com guest review
"Good location, kind of."
Pretty decent spot, but just average in most ways. Located across from a nice square (Restauradores) and overnight parking, and well situated for a short walk to the main historic areas, but had homeless people sleeping on the street just next door during some sort of renovation that had a dampening effect on the atmosphere, to be honest. Nice windows […] and views. Staff was just fair with English. Nice deck and pool area on the roof, with great views and a decent bar. Rooms were furnished "bare bones" at best, so not so hot there. Ride the Streetcars! Read moreGenuine Expedia guest review
"great location,wonderful use of cultural landmark"
close to cultural and transportation hubsGenuine Hotels.com guest review
Nice, clean and great location for a family with 2 teenagersGenuine Hotels.com guest review
"GREAT HOTEL WITH A GREAT LOCATION"
I really enjoyed my stay. The hotel was close to every thing. The staff was very helpful. The view form the roof top bar was also GREAT.Genuine Hotels.com guest review
Bed was ok. Room was clean. Good wifi in room. Not fancy but you are paying for location. Metro (Restauradores) outside door.Genuine Expedia guest review
"Over night at VIP Eden"
The hotel is in a perfect location so close to everything you need. The rooms are extremely roomy. All rooms have third own kitchen which was great. The rooms themselves need to be updated. They reminded me of an old motel 6. The room is clean but paint a d furniture is old. If that type of thing does not bother you it's perfect. We didn't mind the […] room since we didn't spend too much time in it. Read moreGenuine Hotels.com guest review
"Rooftop terrace was exceptional"
Ideal location. The rooftop terrace was one of the highlight of the trip. After a long day exploring we drank port by moonlight. The view faced the castle and other monuments. Just enchanting.Genuine Expedia guest review
"Amazing building, not an amazing hotel"
The "VIP suites" has so much potential. The location is phenomenal: the Eden theater is a phenomenal building from the outside, centered downtown, with restaurants on either side and an easy walk to the sea. The pool area is nice, and the rooms are comfortable. However, it's the little things that the "VIP" doesn't do well. The toilet seat doesn't […] stay up unless you hold it up (for males), the wifi is choppy and slow, some plugs don't work, the staff doesn't even attempt to he to know your name or greet you when you walk in the door, but are friendly when you engage them. Breakfast was lack luster at best. The hallway lights turn off on their own, so when you enter into the hallway, you have to flick a switch. Why not just have motion sensors, so you don't feel all creeped out? It's just the little things that make this possibly AMAZING hotel a disappoinment. Read moreGenuine Hotels.com guest review
"Very well located, dirty bathrooms, bad shaped."
The hotel is very well located, the building was beautifully redisagned around twenty years ago, but today it is in bad shape, bad mainteigned, romos and bathrooms are not clean, the employees are not friendly. It needs an urgent update.Genuine Expedia guest review
"Great Hotel when sight-seeing in Lisbon."
I wanted to go out of my way to review this place because it was pleasant from beginning to end. Note that I am a seasoned European traveler and know what to expect for the star-rating and low price paid. Do NOT think that this is some fancy, newly-renovated Hotel with perfect everything. What it is is a well-situated, safe, clean, "in need of" renovation, […] excellent hotel in Lisbon. I arrived early by a few hours and since they had our room available, they let me into it, which was a blessing b/c I had been traveling for 18+ hours. They are literally NEXT DOOR to the tourism office and the Tourism Police Station, with a post office across the street and one of the more popular Restaurant areas, Santa Antao. There is a large Metro station with 100 feet of the front door, a large train station around the corner. It's basically a 40 minute, less than 2 euro trip from the Airport via Metro. About 5 min walk to Praca Dom Pedro IV & Figueria, 10 min to the water, and plenty of sights and restaurants all around it. They had a convenient bag checking service if you had a few hours to your plane between check-out and take-off. There's even a pool and restau/bar on the roof with an amazing view that I didn't get to take advantage of b/c it was winter-time. I would certainly recommend this hotel to any like-minded traveler who wants to save money, be centrally-located, and knows what Europe truly has to offer. Lisbon and the Eden Hotel were great! Read moreGenuine Hotels.com guest review
"its a beautiiful place"
excelent place ,very nice location, it's not only hotel its a big apartamentGenuine Expedia guest review
"close to all must-see sights"
I loved Lisbon. It is a very charming city. The location of the hotel is perfect. Too bad my stay was short. I was unable to relax on the roof by the pool.Genuine Hotels.com guest review
Lisbon was great, hotel is in a great locationGenuine Hotels.com guest review
"Perfect location with wonderful rooftop area"
Perfect location with wonderful rooftop pool and breakfast/bar area. Room was basic but large and had everything we needed (including kitchen we did not use). Room sound proofing was excellent, as was the air conditioning and dark curtains for blacking out city lights, beds were very comfortable. Staff was fabulous, very helpful in directions, bus/tour […] suggestions, and restaurant suggestion/directions. We could walk -1 or 2 blocks to shops and restaurant areas, as well as 2 beautiful squares. Hop on hop off bus out front, buy tickets at hotel. Plus city buses and underground I think were on the square outside the hotel also. Complimentary breakfast buffet was good, had all the basics needed of a cold buffet with nice coffee and juices. I would definitely stay here again. Read moreGenuine Expedia guest review
"GREAT location, Modest room"
The hotel was perfectly located to see the sights and to use public transit. The location was within a 2 minute walk to Rossio Station which gives great access to the rail system for visiting outlying cities like Sintra. Right across the street from the hotel is the subway and stops for multiple busses. You can easily get anywhere in the city by just […] walking out the front door of the hotel. The hotel itself was clean and mostly comfortable. The bed could have been a touch bigger and maybe a bit better but, after a long day of siteseeing, it really didn't matter. A nice hot shower greeted us every morning. There was a kitchenette in the room which would have been handy for a longer stay. The hotel offered a breakfast for an additional expense. There was mostly pastries, some cereal, yogurt and coffee. It was a pretty standard European breakfast offering except there were no hot items. No eggs, or bacon/sausage. Personally, I need a little protein in the morning so, the breakfast wasn't for me. The Eden Suites are not luxurious accommodations but, I would stay with them again, just because it's prime location. Read moreGenuine Hotels.com guest review
"Clean and very well located."
A very well located place if you are looking to be close to the center, close to the train station, close to the metro. Also, a full kitchen into the room! Very nice place. The front desk lady was not realy nice at check in.Genuine Expedia guest review
"Not a 4 star hotel"
I stayed 4 nights at the VIP Eden hotel. While the building is a great ode to Deco architecture the interior is a shameful rendition of 90's low budget design. Mind you for the price who would complain however such a landmark is worthy of facelift. Internet service (paid) is marginal at best and no one seems to care. The staff at the front desk barely […] lifts a head when you enter and does not seem to recognize you as a guest even after 4 days. This is expensive real estate, location could not be better fo why is the hotel so tired? For a bit more you can stay in a very nice accomodation just steps away. Read moreGenuine Hotels.com guest review
"No hot water for you."
Hotel is more like a 2.5 *. usually for european hotels you subtract one start to get the actual rating but for this hotel you need to subtract 1.5 *. The only thing going for it is that it has good location close to center of city. One of the problems I had is that the shower didn't have hot water in the morning. I had to wait till 1 pm to be able […] to get hot water in the room. The last day i was checking out at 8 am and had to skip the shower because the water was sooo cold ! I had to go on a 18-hour trip to the U.S. dirty ! Read moreGenuine Hotels.com guest review
"Loved this place (from US)"
Amazing Hotel. Ask for a room with a view and they gave me the 9th floor with a balcony and an amazing view. The top floor is open all night with an even better view. really great rooms with kitchens and easy to use. Very reasonable price and perfect location. Great Hotel periodGenuine Hotels.com guest review
"City break in lisbon"
Excellent location, hotel good. Reception staff were not particularly friendly or helpful. Everything else great.Genuine Hotels.com guest review
"Stunning building in the heart of everything"
Just 20 minutes from the airport in a taxi, this is really rather a show stopping building. Absoultely fabulous looking hotel with an art deco feel to it. The room was big, bright and well equipped. Admittedly the decor was a little aged in places and could do with a freshen up, but clean and working never the less. The view from the roof top terrace […] was amazing view, which is where the pool and bar are situated. Bit stumped to find there wasn't a vending machine when we wanted a drink in the early hours (hint hint!). The hotel couldn't be better situated for sight-seeing, eating, the nightlife, shopping, walking - it's all on the doorstep, including the train station just a minute away, should you want to venture further. Perfect place to stay for a break and we would defintiely go back. Read moreGenuine Hotels.com guest review
"Great location for exploring Lisbon."
Airport bus stops right outside. Walking, it is close to a lot of the main attractions in Lisbon. Lots of tourist restaurants nearby. Metro opposite the hotel. Behind hotel is a hill that leads to Barrio Alto - which has the best bars and restaurants in Lisbon. Well worth the walk up the hill or taking the tram. Less touristy & feel authentic. When […] ever we had a problem it took normally two calls to reception, but they were always polite and helpful. Hotel is a little dated, but not in a shabby condition. Nothing broken or damaged in the room. Most notable the TV but when in Lisbon the last thing you want to do is sit in and watch television. Aircon system is old which meant it wasn't very effective, the rooms could do with there own new aircons. Bathroom and kitchen were otherwise dated in decor but of good quality. Room was always clean and dust free. Only problem was for 3 days there was a bad smell in the room. Its cause was never figured out, but it was believed to be where the carpet was cleaned and not dried properly. Watch out for this as it sounded common. Make sure you tell reception in the morning as they will be happy to change your room. Hotel is in a safe and pleasant looking location. One must is the rooftop bar/pool. Stunning views, sunlight well into the early evening and reasonably priced drinks. A little cramped but it is better than no pool at all! Would stay here again and recommend it if you are planning to spend more time out of the room than in it. Read moreGenuine Hotels.com guest review
This a tired and badly under-staffed hotel. We had to move rooms 3 times due to broken toilets and air-conditioners. The staff were helpful and did give us a significant discount, but it was frustrating. They also offered us free breakfast, which was awful. Served in a dingy depressing room, with horrible food. Definitely do not waste your money on […] the breakfast. On the positive side, the rooftop pool is lovely and the location is fantastic. Read moreGenuine Hotels.com guest review
Hotel was perfect location, facilities were exceptional everything you could want in a room, pool on roof was great with breath taking views of the city and hotel bar was more than reasonable. Will definitely be using this hotel in the future.Genuine Expedia guest review
"Nice hotel, great location"
Rooms nice and comfortable. Could do with abit of a refurb. Great pool area and terrace bar with fantastic views of the City. Great location! Lots of restaurants and bars near by on the different squares. Hard Rock Cafe across the road aswell. superb!!Genuine Hotels.com guest review
couldn't have asked for a better location. The airport bus drops you right at the door for only 3.50 euro. within walking distance to many of the sights. The room was a bit old but very clean. Internet was a bit spotty depending on the time of day. Grocery store and Starbucks just around the corner. Lots of restaurants in the area. Would definitely […] stay here again. Read moreGenuine Hotels.com guest review
"Excellent location, dated decor"
Very conveniently located in centre of Lisbon. The decor is dated and does not feel like a 4* hotel. The end rooms are small, with maximum capacity 3 but 2 can barely feel comfortable. Would not recommend this hotel, had specifically booked it as it was next door to the ID registry office which only after checkin, realised the office has moved :(Genuine Expedia guest review
The only good thing about this hotel is the location you couldn't ask for any better but that is about it. We arrived and was given our keys to our room i asked for a high floor and that is what they gave us, but as we got out of the lift we were greeted with very dark corridors which made it look like i was going to be mugged i have never been to a […] hotel where it is so dark and extremely unwelcoming. when we got in the room it was a strong stale smell of cigarettes we were never asked if we smoked or not and the room was grimy. we asked to be moved and was moved a floor down to a non smoking room but to be honest it was not great. i would not stay here again. the terrace which could be amazing was old fashioned 1970 wicker chairs etc. pool dirty expensive drinks i.e. a baileys and ice 7€ please!!!. as i said from the start great location but would not stay again there are many hotels in the area which i would stay next time they need to spend some money on it and maybe it would be a great hotel for location and condition,quality,comfort etc. Read moreGenuine Hotels.com guest review
"Dated, but wonderful"
Great location and view of the city. We were very pleased to have early check-in (requested) so our young children could rest after a long flight and recoup a bit from jet lag. Olga at the front desk was wonderful and answered our many questions - not all at the reception knew English well but were pleasant nonetheless. The apartment we had was dated […] but clean. The pool was small and nice with a fantastic view of Lisbon. We didn't eat at the hotel but were close to many restaurants that were reasonably priced for the area. Truly not a 4-star hotel, but I would certainly stay again. The bartender at the terrace bar was also great. The kids loved having orange Fanta in fancy glasses ;) Again, being used to 4-5 star hotels this is not that, but it was clean and I'd stay again. Read moreGenuine Expedia guest review
Nice roof top swimming pool with great views. The staff were a bit surly and the rooms slightly tacky, though comfortable enough. Great location.Genuine Hotels.com guest review
This was my second stay in this hotel. I returned on account of the perfect location in central Lisbon, rooftop pool & sun terrace with great city views, and reasonable price. Rooms are not luxurious but are clean & well maintained. The kitchenette is also very convenient to have. My "cons" are that there are not enough sun loungers on the rooftop, […] and 2 of them were broken during my stay. The wifi was also broken throughout my 3 day stay. Read moreGenuine Hotels.com guest review
"Close to everything I need"
The hotel has a perfect location. The receptionists were nice, helpful and polite. Breakfast was ok but nothing more. I was missing internet-access in my room since the lobby was very small. The pool on roof was nice but I missed some parasoll to make shadow since it was very hot. Overall, a nice play to stay.Genuine Hotels.com guest review
The hotel has a perfect location for tourists. The airport bus that runs every 20 minutes brings you just to the hotel entrance for just 3.5 euros per person!! there is no need to look for other way of transportation from the airport... The hotel is situated in the core of downtown. There is a magnificent view from the patio on the top flor, where you […] can enjoy the swimming pool and a bar. Our room/ suite was on the corner and had a lovely round window we enjoyed a lot. The room was quiet, cleaned regularly, towels changed. There is a lovely kitchenette with a fridge, toster, kettle for boyling water and a stove. there was nothing else we needed. The hotel staf was polite and spoke English. My boyfriend and I highly recommend your stay in this hotel. Read moreGenuine Hotels.com guest review
"Make sure it meets your requirements first"
The location firstly is excellent. Right in the heart of the city, right next to a metro station for airport and outer attractions but mainly within walking distance of everything you'd want to see or access. The hotel frontage is very grand and reception okay but not sure if 2 lifts, and only 1 worked on our visit, is enough. I looks like an old cinema […] inside but not sure if it used to be. Certainly the decor suggests that. The rooms though are the key bit. Advertised as Quad rooms / suites essentially they are a double bed in a room by itself, with 2 fold down beds in the living area. The fold down beds were okay comfort wise but not necessarily suitable if in a party of adults looking for single beds. Likewise i don't think the quad room would suit 2 sets of couple either as one would have the fold down separates. Having a separate room instead of everyone in one space was good though. Kitchen area has fridge and hob etc and the bathroom is okay. Value wise its okay for a city centre hotel but i'd imagine there are better places nearby but probably more costly. It probably just needs a refit to turn it into a better hotel, and a bit more thought about the types of rooms it offers. Read moreGenuine Expedia guest review
Reviews said this hotel was central. And they were not just right they were spot on! Literally just outside the metro, minutes from all the tram stops, bars and sights! The hotel is clean, beds comfy and it has a pool.Genuine Expedia guest review
"Great hotel for family"
You should stay in this apartment hotel for it's location. It also has all the features of an serviced apartment that you may need during your travel. Staff is very supportive and ready to help you.Genuine Expedia guest review
No complaints. Staff were friendly and helpful, location is second to none, everything worked.Genuine Hotels.com guest review
"Great hotel for family"
Excellent for families as children are given 2 separate beds in a second room. The room lay out is great. The in-house breakfast is horrible- stale pastries and hot drinks from a selfservice machine but there are good cafes nearby. Reception staff very helpful. Excellent location right in the centre of things and near tube and train stations. View from […] terrace was breathtaking. Read moreGenuine Expedia guest review
"Passed iy sell by date"
A friend who has been coming to this hotel for the last 10 years lament that it was much better in the old days. Unfortunately they have not update the rooms for a while & everything looks tired these days. The pool on the roof have a fantastic view, but as its not heated it is really for summer use only. Overall they could improve the rooms to justify […] 4 star status, but the staff are friendly & location if perfect. The free WiFi is very weak & broke down on last date, such a shame. Read moreGenuine Expedia guest review
The location of the hotel is ideal, however, other than the lobby, the room was not impressive. The room we had needed a little maintenance. There was garbage under the kitchen counters, dust in the desk area. The bed was hard as a rock and the pull out was extremely uncomfortable with an iron bar that it you right on the back. I would not rent in this […] hotel again. Read moreGenuine Expedia guest review
"very central location"
Hotel very convenient to metro, trams and city centre sights. Good kitchen facilities in room. Staff responsive to requests. Very nice view from roof. Great hotel for families who do not want to have to take transport everywhere. The room furniture, carpets etc are probably only 3 star at best though; bed is comfortable. Overall good value.Genuine Hotels.com guest review
"A hotel worth every Penny"
We liked the location - close to the airport and close to all attractions. Breakfast was nice on the terraace. Staff were helpful and courteous. The rooms were clean, with a nice kitchen.Neighbourhood was good, with a number of restaurants within walking distance from the hotel.Genuine Hotels.com guest review
"Good position and value for money"
Lisbon not good for wheelchairs - pavements, crossings, visitor attractions and lack of wheelchair taxisGenuine Hotels.com guest review
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